Relocation Assistance Eligible:
Yes
Referral Payout Eligible:
Yes
Continue growing with our family.
Our team members make it happen. If you want to continue to grow in a new role internally and see a position that looks right for you, we encourage you to apply!
Thanks for your commitment to Tyson Foods.
Management Level:
M2
SUMMARY:
This position serves as the primary customer interface and provides leadership of the Tyson Foods Customer Service team in programs and logistics initiatives. This individual will direct the execution of the Customer Service team within specific business categories in the area of inventory management, inventory availability, truck capacity, warehouse capacity, code date management and overall logistic problem resolution. They will be an expert for the Prepared Foods and Frozen Poultry teams to assist with providing operations leadership, along with respective distribution and operations manager, as it relates to operational execution, identifying efficiencies, and developing the culture with the team on site. The Sr. Manager, Customer Service & Logistics will also play the lead role in interviewing, reviewing, and the career growth and development of their teams.
FULL DESCRIPTION:
Ability to provide team proper direction and set priorities while managing multiple lines of business; maintain customer and market expertise to effectively manage account planning; review Customer Service key performance indicator trends and develop plans for improvement; applies proactive and innovative leadership to Supply Chain opportunities for order management. Cultivate strong business relationships with customers as a means of leveraging preferred supplier status; responsible for developing, evaluating and implementing Supply Chain Initiatives with Customer; responsible for ensuring all Sarbanes-Oxley key control points; manage the entire order to cash cycle; create effective relationships with internal customers (Sales, Brokers, Warehouse, Transportation, Sales Operations, Planning, Finance, IT, and QA); finds workable solutions to eliminate invalid deductions; ensure orders are released for account billing by week-end and period end close. Expert in Tyson Foods business and supply chain; interpret high volumes of complex data and offer logistic solutions to customers; review Key Performance Indicator trends & develop innovative plans for improvement. Responsible for achieving Tyson Foods Customer Service goals including ones related to Supply Chain, Sales Support, and customer collaboration; responsible for people development, including performance reviews and development plans for individuals within their teams.
REQUIREMENTS:
- EDUCATION: Bachelor's Degree or 4 years of relevant experience in addition to 7 years minimum experience (preferable subject areas include Logistics, Operations Management or related field)
- EXPERIENCE: Minimum 7 years of experience in customer service, customer collaboration, sales, logistics, manufacturing, continuous improvement or closely related function required. Consumer packaged industry and Supply Chain experience preferred.
- COMPUTER SKILLS: SAP; Proficient with MS Office applications required
- COMMUNICATION SKILLS: Strong written, oral and interpersonal skills; Conflict Management skills; Ability to multi-task; Positive attitude; Problem Solving skills; Negotiation skills; Managerial presence, communication, interpersonal and leadership skills, with a strong potential to be promoted to higher levels of responsibility.
- SPECIAL SKILLS: Leadership – exhibit visible leadership and positive influence with internal partnerships; Partnering – collaborate (with internal and external customers) to achieve the best solutions ; Technical – exhibit visible ability to utilize different systems to identify opportunities and develop solutions; Efficiency – continuously seek to improve on existing methods or tools; Development – career development for self and Team Members/direct reports; Internal Tyson Foods Supply Chain Experience Preferred; Understanding of System Flows and Sales policies related to Order to Cash
- SUPERVISORY: 6-10 Direct Reports; 10-21 Customer Service & Logistics Specialist/Senior Customer Service & Logistics Specialist in total
- TRAVEL: The position requires domestic travel for customer meetings, sales meetings, and regional customer service team visits. Normal travel is approximately 10-12 times per year
Work Shift:
1ST SHIFT (United States of America)
Tyson is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status.
We provide our team members and their families with paid time off; 401(k) plans; affordable health, life, dental, vision and prescription drug benefits; and more.
CCPA Notice. If you are a California resident, and would like to learn more about what categories of personal information we collect when you apply for this job, and how we may use that information, please read our CCPA Job Applicant Notice at Collection, click here.
