Total 11 quality assurance control job vacancies in croydon cr7 7ye

What's involved with this role:

Interim Customer Care & Quality Manager

Reference no: CLA TCL 0009 6CEC / 1

Pay Rate: £25.48 per hour PAYE

37 Monday – Friday, normal working hours

This opening assignment is for 6 months

City: CROYDON, LONDON

Croydon office Tues/Wed/Thurs. Home working on Mon/Fr

Role would have a team leader reporting into the who has approx 9 direct reports who are the customer and quality exec who log the defects.

The role is the manager position to ensure the TL and team log and complete all defects in the agreed timescales and work collaboratively with the construction teams to escalate where needed for swift resolution. A strong manager who could pick it up quickly with strong transferable skills. They definitely need to be strong on CRM, excel and reporting.

Qualifications:

A degree in business administration or a related field is often required.

Knowledge:

Knowledge of defect management as they may struggle otherwise with knowing what is wrong with the process/team etc.

Experience:

Experience in customer service, management, or quality assurance can also be beneficial.

Skills & Abilities:

Excellent communication and leadership skills
Ability to analyse data and make decisions based on their findings.


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.


Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address.

Please feel free to apply to us directly via jobs@tclrec.com by quoting the job reference and exact job title.

To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.

ALD
1

Job Ref: CLA TCL 0009 6CEC / 1


Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

Customer Care & Quality Manager needed in Croydon

The rate is £25.48ph PAYE

This is a temporary role

The reference number is: 0009 6CEC / 1

The successful candidate will lead and manage the Customer Care & Quality Team responsible for logging all defects and ensuring correct policies, procedures and requirements are in place to ensure the best quality new home for customers at the point of handover from delivery.

The role is responsible for benchmark snagging and handover standards, working closely with key stakeholders to ensure the standards are met and defects resolved in a timely manner. What we are looking for: Ideal candidate will have experience delivering excellent customer service in a customer focused organisation. We are looking for someone with great attention to detail, comfortable with working in a fast paced environment and proven ability to lead and manage a high performing team.

Key Responsibilities:

• Manage the team of Customer Care & Quality Executives ensuring KPIs, objectives and targets are met
• Work closely with Delivery Team to ensure contractors are being managed to complete works within the agreed timescales
• Motivate, inspire, coach and develop individuals to achieve outstanding performance through personal leadership style and behaviour
• Responsible for setting and documenting the handover Standards agreed in the Employer Requirements and working with
• Delivery to ensure these are met

Due to high volumes of CVs received, we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to Kirsty@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

You can also follow us at Twitter/Facebook/LinkedIn or via our website

Why Superdrug?

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.

We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.

Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

Here's the exciting bit…a day includes

Monitor and ensure compliance with international regulations and guidelines related to cosmetic products, ingredients, labelling, packaging, recycling, and claims
Provide training, support, and guidance to stakeholders on regulatory issues, including ingredients, testing, packaging, claims, storage, and handling
Manage product and chemical registrations, and regulatory submissions in relevant markets
Maintain internal databases for product information, safety data, ingredient lists, and claim support documentation
Implement cosmeto vigilance practices, investigate potential issues, and provide technical advice and solutions to maintain brand reputation

Work with Quality and Technical Managers to ensure regulatory compliance of new and existing product formulations.

The ideal candidate is an impressive regulatory professional with proven experience in cosmetics formulation and ingredients.
An excellent communicator, with strong analytical and problem-solving abilities, they successfully manage multiple projects under tight deadlines.

Here's what's in it for you

• 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
• 2 staff discount codes for yourself and a family member or friend
• 30% discount on Superdrug Own Brand Products both in store and online
• Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
• Company pension matching and bonus
• We offer Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
• Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK
• We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
• Unrivalled Learning and Development programmes

Come and be part of something special.

Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.

For information on how we manage and store your data please go to https://www.superdrug.jobs/privacy-policy/

Why Superdrug?

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.

We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.

Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

Here's the exciting bit…a day includes

To manage Own Brand product development, quality and supplier base across various assigned categories by working closely with commercial, design and supply chain colleagues. To deliver the agreed NPD plans by providing technical expertise throughout the new product development process and ensure pre and post launch product compliance and supplier compliance with both ASW Guidelines and existing regulatory requirements.

Key Responsibilities:

1. Develop Own Brand product ranges with the commercial team; setting out the technical and corporate social responsibility requirements.
2. Ensure all suppliers comply with and maintain compliance with ASW requirements.
3. Deliver the technical elements of the New Product Development process and ensure ongoing product and supplier compliance with ASW guidelines and relevant legal requirements.
4. Manage quality process within category, including for example product, packaging and pack claims. Ensure pack claims made can be substantiated; and quality issues are resolved with suppliers and other relevant departments.
5. Deliver the technical aspects of all critical paths to budget/cost and within set timescales.
6. Technical Expert – be an expert source of technical information, standards and legal requirements within assigned categories.
7. Regularly review and benchmark Own Brand products, with key competitors to ensure comparable quality is maintained.
8. Investigate customer complaints with suppliers, analyse trends from customer complaints or compliments and communicate accordingly to improve quality and performance of product.
9. Develop build and maintain effective working relationships with both internal and external stakeholders.
10. Continually keep up to date with standards, legal requirements and technical innovation.
11. Undertake store and supplier visits

Person Specification:

• Experience working in fast paced commercial environment
• Sound knowledge in Cosmetics & Toiletries or Healthcare formulations and packaging technology
• Commercial acumen
• A degree or equivalent in Cosmetic Science
• Confident energetic approach
• Excellent communication skills
• Excellent attention to detail

Here's what's in it for you

• 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
• 2 staff discount codes for yourself and a family member or friend
• 30% discount on Superdrug Own Brand Products both in store and online
• Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
• Company pension matching and bonus
• We offer Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
• Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK
• We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
• Unrivalled Learning and Development programmes

Come and be part of something special.

Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.

For information on how we manage and store your data please go to https://www.superdrug.jobs/privacy-policy/

Access Control & CCTV Engineer
South London, Sussex and Surrey
£45,000-£50,000

Are you a Access Control & CCTV Engineer looking for varied install & service work across the Southeast with access to unlimited overtime and first year earnings well over £55,000?

Our client has over 30 years of experience within the industry and can boast some of the Southeast most prestigious Blue-Chip, Educational and Medical contracts. Additionally they are renowned for their internal training programmes ensuring the development of their Engineers.

You will be required to install and service varying Access Control & CCTV systems such as Avigilon, Milestone, Paxton, TDSI and more within varying commercial sites. Additionally you will be tasked with being part of an on-call team conducting repairs and providing technical support.

* £45,000-£50,000
* Company Van Or Car
* Unlimited & Optional Overtime
* Additional Training
* Flexible Working Hours
* 1 In 4 Call Out Rota
* 21 Days Holiday (Increasing With Service Plus Bank Holidays)

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Access Control & CCTV Engineer
South London, Sussex and Surrey
£45,000-£48,000

Are you a Access Control & CCTV Engineer looking for varied install & service work across the Southeast with access to unlimited overtime and first year earnings well over £55,000?

Our client has over 30 years of experience within the industry and can boast some of the Southeast most prestigious Blue-Chip, Educational and Medical contracts. Additionally they are renowned for their internal training programmes ensuring the development of their Engineers.

You will be required to install and service varying Access Control & CCTV systems such as Avigilon, Milestone, Paxton, TDSI and more within varying commercial sites. Additionally you will be tasked with being part of an on-call team conducting repairs and providing technical support.

* £45,000-£48,000 Base Salary
* Company Van Or Car
* Unlimited & Optional Overtime
* Additional Training
* Flexible Working Hours
* 1 In 4 Call Out Rota
* 21 Days Holiday (Increasing With Service Plus Bank Holidays)

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Access Control & CCTV Engineer
South London, Sussex and Surrey
£45,000-£50,000

Are you a Access Control & CCTV Engineer looking for varied install & service work across the Southeast with access to unlimited overtime and first year earnings well over £55,000?

Our client has over 30 years of experience within the industry and can boast some of the Southeast most prestigious Blue-Chip, Educational and Medical contracts. Additionally they are renowned for their internal training programmes ensuring the development of their Engineers.

You will be required to install and service varying Access Control & CCTV systems such as Avigilon, Milestone, Paxton, TDSI and more within varying commercial sites. Additionally you will be tasked with being part of an on-call team conducting repairs and providing technical support.

* £45,000-£50,000
* Company Van Or Car
* Unlimited & Optional Overtime
* Additional Training
* Flexible Working Hours
* 1 In 4 Call Out Rota
* 21 Days Holiday (Increasing With Service Plus Bank Holidays)

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Access Control & CCTV Engineer
South London, Sussex and Surrey
£45,000-£50,000

Are you a Access Control & CCTV Engineer looking for varied install & service work across the Southeast with access to unlimited overtime and first year earnings well over £55,000?

Our client has over 30 years of experience within the industry and can boast some of the Southeast most prestigious Blue-Chip, Educational and Medical contracts. Additionally they are renowned for their internal training programmes ensuring the development of their Engineers.

You will be required to install and service varying Access Control & CCTV systems such as Avigilon, Milestone, Paxton, TDSI and more within varying commercial sites. Additionally you will be tasked with being part of an on-call team conducting repairs and providing technical support.

* £45,000-£50,000
* Company Van Or Car
* Unlimited & Optional Overtime
* Additional Training
* Flexible Working Hours
* 1 In 4 Call Out Rota
* 21 Days Holiday (Increasing With Service Plus Bank Holidays)

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Reporting to the Senior Patient Safety & Improvement Manager, as part of the wider Patient Safety Team, this post is responsible for delivery of the Trust’s Quality Strategy and vision to ensure ‘Excellent Care for all’ through the delivery of safe, effective and high quality services, that ensure the people who use our services, their families, carers and visitors receive a positive experience.

Under the direction of the Senior Patient Safety & Improvement Manager the post holder will be responsible for providing leadership and expertise to support the investigation of incidents and complaints, ensuring the completion of duty of candour, and the identification of areas for improvement/lessons and best practice and the development of improvement plans.

Interview date W/C 25 March 2024

Please note: There will be a short test at interview

Quality Improvement and Investigation Lead - Band 7

Croydon Health Services offers a new and exciting opportunity to join the Patient Safety Team in the role of Quality Improvement and Investigation Lead. This is a pivotal position in our Safety team, supporting clinical teams, to ensure safe and effective care to the people of Croydon, who use our services. This post will lead the investigation function, overseeing a small team, to provide a leadership, investigatory expertise, whilst ensuring quality-led reporting to the Trust's senior management team. This post-holder will be responsible for the identification of lessons learned as a result of effective incident and complaint investigation.

You will need extensive experience in safety incident investigation methodology, ideally in health care but similar experience in environments such as corporate or public sector investigatory roles will be welcome.

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon.

These include:
• Croydon University Hospital
• Purley Hospital
• The Sickle Cell and Thalassaemia Centre in Thornton Heath
• Community bases at Purley, Sanderstead, New Addington, Broad Green, Woodside
• A minor injuries unit in New Addington

The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 3,500 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.

Our Vision:

“Excellent integrated care for you and your family, when and where you need it”

Our 5 key ‘Here for you’ promises to the people of Croydon are:

• You feel cared for by helpful and welcoming staff
• You feel in safe hands with highly professional staff
• You feel confident in your treatment from skilled teams of compassionate clinicians
• You feel we value your time with convenient appointments, minimal waiting and care closer to home
• You feel it’s getting better all the time as we continue to improve our services

We are one of 17 Trusts in the country who have been accepted as national pioneers on staff engagement and empowerment, through the adoption of "Listening into Action" as a new way of working. The approach we are taking to “Listening into Action” is new and different.

The detailed job description and main responsibilities are provided in full int he attached Job Description and Person Specification therefore please review that document for full details


This advert closes on Tuesday 19 Mar 2024

The detailed job description and main responsibilities are provided in full int he attached Job Description and Person Specification therefore please review that document for full details

As a part of the restructure of the Department, Clinical Coding & Data Quality (DQ) Services is looking for two experienced Clinical Coding & Data Quality Supervisors with 20% Recruitment and Retention Premium (RRP) to join our friendly department at Croydon University Hospital, Croydon.

The successful candidate should be a good team player with excellent communication skills and good leadership & management skills. You will have experience of coding across all specialities with National Clinical Coding Qualification (NCCQ) with proven experience of liaising with Consultants/Clinicians with regards to coding queries and clinical documentations.

You will be required to be consistent and accurate in working to recognised coding methods and to meet deadlines of agreed time scales. This is a vital role in which you will support the Trust business requirements and effective patient care. As a Supervisor, you will be responsible for managing Clinical Coding and Data Quality team staffs.

The Post holder will work closely with Data Quality Officers to provide data quality & correction support and highlight to all the Trust stakeholders of all the data quality issues raised specially by the Clinical Coding team to improve overall Data Quality. You will also be assisting the Clinical Coding Audit Manager and fellow Supervisors in dealing with the queries on Outpatient Coding and OP coding process.

In return for your hard work, we offer you support for your personal development and training needs and provide you with flexible working hours.

These posts attract RRP until 31stMarch 2026 and subject to approval on a yearly basis after that.

Croydon Health Services provides integrated NHS services to care for people at home, in schools, and health clinics across the borough as well as at Croydon University Hospital and Purley War Memorial Hospital.

CUH provides more than 100 specialist services and is home to the borough’s only Emergency Department and 24/7 maternity services, including a labour ward, midwifery-led birth centre and the Crocus home birthing team.

Purley War Memorial Hospital (PWMH) in the south of the borough offers outpatient care, including diagnostic services, physiotherapy and ophthalmology services run by Moorfields Eye Hospital, alongside an onsite GP surgery.

Our experienced staff take care of people of all ages across the borough of Croydon. We are a very close-knit and friendly organisation where everyone of our 3600 members of staff is valued. We strongly believe that our employees are our greatest asset.

**Please see the attached supporting job description and person specification document, which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification**

Interview will be held on Friday, 12thJanuary 2024.


This advert closes on Thursday 4 Jan 2024