Quality Technician

Location: Swavesey, Cambridge
Salary: £26,000 - £28,000 per annum (dependent on experience)
Hours: 37.5 hours per week, day shift (08:00 - 16:00, with some flexibility)

Job Purpose:

We are seeking a dedicated Quality Technician to conduct and support our quality activities within the company. This role is crucial in ensuring that our products meet the highest standards of quality and compliance.

Key Responsibilities:

• Schedule and manage daily inspection workloads.
• Conduct final inspections, including visual checks and hardness testing.
• Review and approve calibration of test equipment.
• Complete production certifications as per internal and customer requirements.
• Assist with aerospace contract reviews and inward inspections.
• Support the development and maintenance of the Quality Management System.
• Oversee 5S initiatives and housekeeping activities.

Requirements:

• High school education or equivalent experience.
• Proficient in IT (database use, email, Word, Excel).
• Full UK driver's license (limited travel expected).
• Strong attention to detail and organisational skills.

Additional Duties:

• Prepare reports for the management team.
• Collaborate with Sales staff on technical production issues and pricing.
• Perform any other duties as requested by management.

Desired Skills:

• 2+ years of supervisory experience.
• Forklift truck license and experience in a production environment.

Working Environment:
This role is based in a production environment with exposure to heavy lifting equipment and process chemicals.

If you're interested in our Quality Technician Roles Click apply today or call us on 01223 323 133 to apply!

Electrical Control Panel Technician

Position Details:

• Type: Permanent, immediate start available
• Salary: Up to £32,448 PA DOE, with overtime available at 1.5 times the hourly rate
• Location: Cambourne - St. Neots area (own transport required)
• Working Hours: 39 hours per week, with a mid-day finish on Fridays
• Free on-site car parking.

Key Responsibilities:

• Constructing and wiring control panels according to technical drawings
• Testing and fault-finding on control panels

Preferred Qualifications/Experience:

• Practical electrical wiring experience in an industrial environment
• Ability to read and interpret technical drawings
• Strong problem-solving skills and attention to detail

Working Hours:

39 per week, Mid-day finish on a Friday

• Monday: 7:30 am - 4:00 pm
• Tuesday: 7:30 am - 4:30 pm
• Wednesday & Thursday: 7:30 am - 5:00 pm
• Friday: 7:30 am - 12:00 noon

Benefits:

• Subsidised drinks and snacks
• Annual bonus based on company performance
• 20 days holiday, increasing to 26 days with service, plus bank holidays
• Life assurance, sick pay scheme, pension scheme
• Provided workwear, staff meals and events
• Free on-site car parking

HRGO Recruitment offers permanent and temporary jobs across the UK. You must have current UK right to work to be considered. We aim to respond to all applications. HRGO is an equal opportunities employer.

Head of Quality and Regulatory Affairs

A fast growing healthcare technology company is looking for a highly skilled and motivated Head of Quality and Regulatory Affairs to join their team. This individual will play a critical role in guiding the organisation's innovative medical products through the regulatory approval process, ensuring compliance with global quality standards. This is an exciting opportunity for someone who is passionate about navigating complex regulatory landscapes to bring cutting-edge technologies to market.

You must have demonstrable experience with successful regulatory submissions, including FDA, UKCA, and CE marking applications for in vitro diagnostics.

Role Overview

• Lead Regulatory Strategy: Develop and execute the regulatory strategy for all products across key international markets.


• Provide Regulatory Guidance: Ensure the team is up-to-date on global regulatory changes and train team members on regulatory requirements.


• Oversee Submissions: Lead the preparation and submission of regulatory applications, including FDA approvals, UKCA, and CE marking.


• Post-Market Compliance: Ensure that post-market surveillance activities comply with all regulatory requirements.


• Manage External Relations: Serve as the key point of contact for communications with regulatory bodies, Notified Bodies, and reimbursement entities.

Additionally, the Head of Quality will manage the company's quality systems, including:

• Achieve ISO13485 Certification: Lead the process to gain and maintain ISO13485 certification, ensuring full compliance with quality standards.


• Quality Management System (QMS): Oversee the company's QMS, ensuring that all staff are trained on and adhere to quality procedures.


• Audit Leadership: Lead both internal and external audits to ensure ongoing compliance.

This is an exceptional opportunity to drive the regulatory and quality functions of a company at the forefront of healthcare innovation. Ideal candidates will be passionate about bringing life-changing products to market while ensuring the highest regulatory and quality standards.

Please note: We are unable to accept applicants who require sponsorship.

My client based in March is looking for 1 x Quality Auditor to join the Manufacturing team.

PERMANENT

The shift pattern is 4 on 4 off, 06:00-18:00 hrs at a rate of £14.60 per hour.

This role includes auditing, monitoring and evaluating internal systems and procedures, whilst supporting the Operations team with technical knowledge, promoting Food Safety standards and customer requirements.

Main Responsibilities:
* Support every aspect of auditing of our quality system program, including audit planning, implementation, feedback, and re-audit assessments as required
* Identify areas requiring training and ensure they are addressed within given time frame
* Evaluate production processes for compliance with quality requirements
* Carry out verification / competency checks
* Prepare, participate, and present in 3rd party audits
* Conduct pre- and post-audit debriefs with the department managers
* Conduct full trace ability exercises
* Conduct swabbing and sampling against risk assessed schedule
* Effectively analyse data to identify areas of weakness or non-compliance
* Monitor trials and NPD (when applicable) regarding shelf life/quality/ Gas levels
* Conduct full quality shelf-life analysis and report findings/improvement actions
* Support the Quality and Compliance Manager with any issues relating to product quality, including customer complaints, rejections or withdrawals and to deputise when required

Key Skills Required:
* Relevant experience of working within a technical department and be able to demonstrate a passion for Quality Assurance.
* Good knowledge of customer requirements, fresh produce, and quality specifications
* Good planning, organisation and communication skills
* Auditing skills (including good attention to detail and the ability to investigate)
* Analytical - ability to interpret, understand and explain data
* Anticipate problems and be proactive with regards to solving them.
* Basic computer skills - Microsoft packages e.g., Word, Excel, Outlook, and Navision.
* Understanding of B.R.C. and H.A.C.C.P requirements along with Food Safety and H.A.C.C.P. Level 2 qualifications would be desirable but not essential. However, a willingness to learn and attend relevant training is.


If you have worked within a manufacturing/factory environment and possess excellent communication please apply online or on 01733 907868.

Should you require any support or assistance, please contact your local Gi Group office.

Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Silver status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.

Proud member of the Disability Confident employer scheme

Why join Marshall in this role

The Quality Coordinator will support the quality team by ensuring the smooth operation of quality processes and procedures. The role involves administrative tasks, coordinating quality activities, and compiling reports to assist in maintaining product and service standards. The individual will work closely with internal teams to ensure compliance with company policies and help identify opportunities for improvement.

This role is a 12 month fixed term contract.

Your responsibilities will include:

Administrative Support:

• Provide administrative support to the quality team, including maintaining accurate records, updating databases, and ensuring documentation is up-to-date.
• Assist in preparing materials for quality meetings, including agendas, reports, and presentations.

Coordinating Quality Activities:

• Organise and schedule internal audits, inspections, and quality reviews.
• Assist in tracking and following up on corrective and preventive actions to ensure timely completion.
• Help coordinate cross-departmental communication related to quality activities and ensure smooth workflow.

Reporting and Documentation:

• Compile quality data and prepare regular reports for management, including tracking key performance indicators (KPIs).
• Maintain records of quality inspections, audits, and corrective actions, ensuring they are easily accessible.
• Assist in preparing documentation for external audits and certifications.
• Control and purchasing of Standards used across the company.

Customer Feedback and Complaints:

• Support the resolution of customer complaints by gathering information and helping to monitor actions taken to resolve issues.
• Maintain logs of customer feedback and complaints, ensuring proper documentation and follow-up actions are recorded.

Training and Communication:

• Assist in preparing and distributing training materials related to quality processes.
• Support communication efforts to ensure all staff are aware of quality standards and updates to procedures.

Compliance:

• Help monitor compliance with company quality standards and alert the relevant teams to any deviations.

Apply if you have most of the following:

• Experience in an administrative or support role, preferably in a quality or compliance environment.
• Proficient in Microsoft Office (Excel, Word, PowerPoint) and other administrative tools.
• Data Management: Proficiency in using databases and software tools to track and manage quality data, documents, and reports.
• Reporting: Experience in preparing reports, gathering data, and presenting it in a clear and concise manner.
• Document Control: Familiarity with managing and maintaining accurate documentation, ensuring records are updated and accessible.
• Attention to Detail: Ability to manage multiple tasks while maintaining accuracy and attention to detail in administrative work.
• Organisational Skills: Strong organisational skills to manage records, track actions, and support the quality team in staying on schedule.
• Communication: Good communication skills to effectively interact with internal teams and support reporting and documentation.
• Problem-Solving: Ability to support the resolution of issues by gathering relevant information and following up on actions.
• Teamwork: Work well with others, supporting the quality team and collaborating across departments when necessary.

The benefits we will offer you include:

• 27 days holiday increasing with service up to 30 days (option to buy /sell)
• Pension contributions up to 9%
• Medical cash plan
• Extensive flexible benefit program including Cycle to Work
• Life assurance at 4x basic salary
• Enhanced parental leave and pay
• Paid volunteering leave
• Access to industry leading wellbeing resources and tools

#LI-DS1

#LI-Onsite

IND01

This role will give you the chance to play a key role on ground-breaking and high-profile defence projects with values in the hundreds of millions. You'll be part of an industry-leading team, working with Marshall and other major defence stakeholders and Primes.

Purpose of the position

Overall responsibility for delivering the Quality strategy for all Marshall activities across differing Business Lines, focussed primarily on product conformance and service delivery, whilst ensuring adherence to best practice protocols, regulation and compliance, locally and internationally.​

Accountability

Ensure that all services delivered by, and all products supplied by, all Marshall entities comply with the Customer requirements; applicable to engineering, manufacturing and maintenance operational areas under jurisdiction at all times during the conduct of normal operations.

Responsibilities:

• Ensure adherence to health and safety regulations and promote a safe working environment within the organisation.​

• Development and implementation of the Quality strategy and systems in compliance with all regulatory requirements instituted by local and international authorities.​

• Support the environmental management system to minimise environmental impact and comply with relevant regulations.​

• Plan and conduct quality inspections and assessments to monitor compliance with quality standards and identify corrections and areas for improvement.​

• Independently oversee quality control procedures for manufacturing and assembly processes to ensure customer quality and design requirements are met.​

• Lead investigations and root cause analysis for identified non-conformances, setting and implementing timely corrective actions.​

• Collaborate with cross-functional teams to implement preventive actions to drive continuous improvement.​

• Embed a culture of quality into the organisation through providing training and guidance to employees on quality standards, processes, and regulations.​

• Work with the Supply Chain team to develop product quality improvements throughout the supply chain.​

• Establish and maintain effective collaboration with the appropriate Marshall teams to support the Quality aspects of programme bids and product development

• Support Business Line delivery performance by establishing and improving 'right first time' KPIs

• Delivery of bid and project Quality requirements

Tasks:

• Responsible for ensuring Customer product and service issues are dealt with in a timely and effective manner.

• Improve Customer performance, demonstrated by KPI improvement, through the application of a consistent approach to Quality.

• Proactively support the reduction of incidents and customer complaints.

• Provide relevant, accurate data, metrics and reports on performance for Quality aspects, analysing data and developing strategies to improve.

• Responsible for ensuring all activities, processes and procedures are carried out to the highest quality and accuracy standards.

• Provide leadership and support on all matters relating to product recall and containment from Customers, through to all tiers of the Supply Chain

• Act as a Subject Matter Expert (SME) and provide relevant advice and guidance to support development of overall strategic planning.

• Develop and maintain an appropriate system to identify and manage safety risks within the business and ensure the emergency response system is regularly tested.

• Comply with all Customer inspection and product release processes

• Manage budget and financial planning to ensure all Quality requirements can be met.

• Ensure recruitment and development of suitably qualified and experienced Quality staff to support the business

Capability

Behavioural Competencies:

• Lead, motivate and develop a diverse team of engineers and specialists, setting objectives, managing performance and ensuring that staff have the necessary skills to deliver functional/operational objectives.

• Unrelenting focus on the customer and their needs with a desire to provide outstanding customer service.​

• Able to shape a diverse, collaborative and inclusive culture by putting people at the heart of everything.​

• Operate at the highest standards of integrity and fairness.​

• Being a source of comfort and empathy for understanding difficult people issues

• Maintain competitive edge through innovation and creativity, finding imaginative solutions to evolving customer demands and demonstrating a spirit of adventure.​

• Highly collaborative mindset, placing emphasis on openness, honesty and transparency.

• Demonstrate an understanding of diverse International customs and traditions that may affect how people behave and understand Quality Control.

Technical Competencies:

• Proven experience in the implementation and development of Quality strategies, Management systems and behavioural based improvement programmes.

• A background in Product Control and Assurance within safety critical, complex engineering industries.

• The ability to review and interpret all elements of product conformance, design requirements, technical drawings and data.

• The ability to interpret Customer queries and requirements to help build compliant bids and proposals for new services and products.

• Experience in 'Lean' methodology and continuous improvement

Education:

• An academic degree or equivalent, in a technical discipline, from a university or other higher educational institution recognised by the competent authority or quality based discipline.

• Professional qualification, chartered status or equivalent experience.

• Deep knowledge of area of specialism combined with broad knowledge of the industry and the relevant external environment (legislative, regulatory, best practice standards, etc.).

• Strong influencing and stakeholder management skills; able to wield influence over other senior leaders across Marshall and partner organisations.

• Ability to set the appropriate culture for a high-performing function.

• Experience of developing internal relationships at a senior management level.

• Experience of leading delivery within a complex organisation with multiple competing demands.

• Ability to maintain a strong connection between the professional service area and the business environment.

• Significant people management experience with experience of leading a multi-disciplined workforce.

• Proven financial management skills and strong commercial acumen.

Experience:

• Quality strategies, methodologies & tools: Significant experience in developing and implementing world class aerospace compliant quality assurance strategies, methodologies, tools and systems.​

• Regulatory Compliance: Legacy of adherence to aerospace quality and safety regulations

• Audits: Demonstrated ability to monitor compliance through conducting quality audits, inspections and assessments, and leveraging insights to improve compliance.​

• Business Management Systems: Skilled at establishing and overseeing quality and safety management procedures across cross-functional teams.​

• Quality Assurance: Proven history of leading investigations into quality incidents to find the root cause, and collaborating with cross-functional teams to implement effective corrective actions and continuous improvements.​

• Quality Control: Legacy of implementing corrective and preventive actions to address quality issues and drive continuous improvement.​

• Culture Championing. Skilled at embedding a culture of quality, environmental consideration and health and safety into the organisation through providing training and guidance to employees.​

Additional local needs

• There will be approximately 10% of travel involved with this role to other MA sites (both UK & International travel).

About Marshall

Marshall is an independent, family-owned UK company with a diverse portfolio of businesses and a shared commitment to keeping our customers moving forward.

Whether that is supporting global armed forces to deliver mission-critical activities, keeping the UK distribution industry on the road, creating new sustainable communities where people can live and thrive, or developing the next generations of industry talent - we are incredibly proud to have been building extraordinary futures since 1909.

Marshall Group is an Equal Opportunity Employer

Marshall Group is an equal opportunity employer and values a diverse and inclusive workplace.

#LI-SD1

• Competitive salary and remuneration package including, 27 days holiday, pension contributions matched up to 9%
• Cambridge based the role has the opportunity for hybrid working (approx. 3 days a week in the office).
• Marshall, an independent, family-owned British company, proudly helping our customers move forwards since 1909.

Why join Marshall in this role

The Control Systems Engineer at Marshall is instrumental in the development and implementation of novel control strategies for a Liquid Hydrogen Fuel System. This role involves creating innovative control algorithms, ensuring system stability, efficiency, and safety. The Control Systems Engineer will work closely with cross-functional teams to integrate advanced control solutions, fostering the continuous improvement of the fuel system's performance and reliability. Key to this role is the development of fault detection and diagnostic algorithms, enabling prognostic responses to potential issues and ensuring the overall health and reliability of the system.

Within this context, the purpose of the Control Systems Engineer is to:

• Develop and Implement Advanced Control Strategies: Design and implement innovative control algorithms for the Liquid Hydrogen Fuel System, focusing on stability, efficiency, and safety, initially to successful ground demonstration at TRL 6 in 2027.

• Fault Detection and Health Management: Develop sophisticated fault detection and diagnostic algorithms, enabling proactive responses to potential issues. Implement health management strategies for continuous monitoring, predictive maintenance, and fault tolerance, ensuring system reliability.

• Collaborative Optimisation: Collaborate closely with cross-functional teams, refine control strategies based on real-world data, conduct comprehensive testing, and integrate fault-tolerant solutions. Contribute to the advancement of the fuel system's performance and reliability through continuous improvement initiatives.

Responsibilities in this role include:

Under the supervision of the Hydrogen Fuel System Technical Lead, this role encompasses the following responsibilities for achieving success:

Implementation and Compliance:

Implement and ensure compliance with Lifecycle Management and Engineering processes within Marshall hydrogen industrial research context.

Support continuous improvement initiatives related to the hydrogen fuel system.

• Develop, design, and implement advanced control algorithms for a Liquid Hydrogen Fuel System, focusing on stability, efficiency, and safety.
• Investigate and evaluate emerging control technologies, ensuring the fuel system benefits from the latest advancements in the field.
• Develop sophisticated fault detection algorithms to identify anomalies and deviations from expected system behaviour.
• Design diagnostic algorithms capable of pinpointing the root cause of faults, enabling precise troubleshooting and efficient maintenance procedures.
• Implement real-time monitoring systems to assess the fuel system's performance and detect potential faults at an early stage.
• Develop fault-tolerant system designs, ensuring the system can continue operating with minimal disruption even in the presence of faults.
• Enable health management strategies that allow for proactive responses to identified issues, preventing potential failures, and ensuring uninterrupted system reliability.
• Integrate health management systems within the control architecture to enable continuous monitoring of system components.
• Develop predictive maintenance algorithms, allowing for the timely replacement of components before they fail, ensuring system longevity and minimising downtime.
• Collaborate closely with cross-functional teams, including mechanical engineers, simulation engineers, and software developers, to refine control strategies based on real-world performance data and operational requirements.
• Conduct thorough analysis of control feedback and collaborate with stakeholders to implement improvements and optimize system behaviour.
• Plan and conduct comprehensive testing procedures to validate the fault detection, diagnostic, and health management algorithms under various operating conditions and fault scenarios.
• Verify the effectiveness of health management strategies through simulation, modelling, and physical testing, ensuring alignment with performance goals and safety requirements.
• Ensure that fuel management and control system design, manufacturing, and maintenance processes adhere to relevant aerospace industry regulations and safety standards.
• Identify gaps in existing standards and collaborate with regulatory bodies and industry partners to develop new standards where necessary, ensuring compliance with evolving industry requirements.
• Collaborate with the project team and support functions to monitor project progress, track milestones, and address any deviations from the project plan.
• Proactively identify potential challenges and deviations, develop mitigation strategies, and ensure timely and successful project completion.
• Facilitate knowledge retention and dissemination strategies.
• Capture, organize, and preserve knowledge, insights, and best practices related to the hydrogen fuel system.
• Perform effective risk management activities to identify potential risks, opportunities, or vulnerabilities in the fuel system's design or operation.
• Develop strategies to mitigate identified risks.
• Drive continuous improvement initiatives to enhance the efficiency, performance, and reliability of the fuel system architecture.
• Roadmap the remaining Technology Readiness Levels (TRL6-TRL9) for the fuel system.

Apply if you have most of the following:

• Proficiency in fault detection and diagnostic algorithm development, emphasizing precision and efficiency in identifying system anomalies.
• Strong programming skills in languages for real-time control applications, diagnostic algorithms, and system health management. Including or equivalent to IBM Engineering Lifecycle Management tools [DOORS NEXT, Workflow and Test management and Rhapsody], MATLAB, Simulink and Simscape, Siemens Capital software and ANSYS, COMSOL
• Familiarity with sensors, actuators, and feedback control mechanisms used in industrial applications, as well as fault-tolerant system design principles.
• Strong project and risk management skills.
• Experience in manufacturing of mock-ups and prototypes.
• Excellent analytical and problem-solving abilities.

Experience

• Proven experience in control systems engineering, with a focus on developing fault detection and diagnostic algorithms, health management strategies, and fault-tolerant system designs for complex systems.
• Proven expertise in utilizing control system software and tools such as MATLAB, Simulink, or similar platforms for algorithm development and simulation.
• Experience in real-time control implementations and integration with fault-tolerant systems.
• Experience in control system design for liquid hydrogen handling highly desired.
• Experience in relevant technology development [TRL3-6] project environments highly desired
• Applied experience in developing new supply chains desirable.

Education

• Degree level or equivalent in a STEM or adjacent discipline

The benefits we will offer you include:

• 27 days holiday increasing with service up to 30 days (option to buy /sell)
• Pension contributions up to 9%
• Private medical insurance
• Extensive flexible benefit program including Cycle to Work
• Life assurance at 4x basic salary
• Enhanced parental leave and pay
• Paid volunteering leave
• Access to industry leading wellbeing resources and tools

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#LI-Hybrid

IND01

• Competitive salary and remuneration package including, 27 days holiday, pension contributions matched up to 9%
• Cambridge onsite based role.
• Marshall, an independent, family-owned British company, proudly helping our customers move forwards since 1909

Why join Marshall in this role?

We are looking to hire a passionate Quality Technician with a good eye for detail. You will be responsible for performing standardized quality control checks on our company products to ensure they meet the required legal and company standards for safety and quality. You also be required to maintain calibrated test equipment, prepare test data, and identify areas for quality control improvement.

This opportunity is open for applicants with either Quality or Inspection experience with experience within a Manufacturing and/or Engineering environment.

Your responsibilities will include:

• Developing and maintaining company inspection reports

• Inspecting goods or products according to quality and safety standards, ensuring goods and products comply with engineering drawings, specification and standards

• Take responsibility for decisions around releasing product to customers and guide production operators in quality based decision making

• Management, control and administration of the calibration process, ensuring test equipment is calibrated and working correctly

• Reporting quality anomalies

• Collating test data and issuing quality reports

• Identifying possible areas for improvement in quality control processes

• Lead internal issues investigations, collaborating with other departments, ensuring satisfactory corrections are in place.

• Participate and support in the on-site customer Factory Acceptance Test (FAT) process

• Undertake incoming inspections of both commercially available and in house designed parts from external Suppliers and internal manufacturing units

• Independent inspection and testing of manufactured products and assemblies

• Ensuring that the "End Item Data Packs" are complete and correct

• Issue MRB's, Internal Inspection Reports, and SNCR's as required

• Ensure all Internal Inspection Reports are closed in the timely manner and effective corrective actions implemented

Apply if you have most of the following:

To ensure success as a Quality Technician, you should have a strong working knowledge of inspection processes and test equipment, high degree of competence in interpreting technical drawings, and the ability to work with minimal supervision. Above all you will be passionate about Quality and keen to work within a dynamic and busy environment.

Technical Competencies:

• Excellent knowledge and experience of inspection processes and test equipment.

• High-level of visual awareness.

• Experience drafting reports and collating data.

• Substantial experience of operating in an ISO9001 Quality Systems environment.

• Knowledge of quality tool for fault diagnosis and root cause analysis.

• A high degree of competence in interpreting technical drawings, specification, tolerances and drawing symbols.

• Must be competent in use of basic measuring equipment e.g. Vernier, micrometer etc.

• Experience in weld fabrication processes (desirable)

• Use of Q-Pulse (desirable).

• Experience of Six Sigma or Lean Manufacturing principals (desirable).

• Knowledge of ERP systems e.g. IFS, CMM or laser scanning (desirable).

Experience:

• Experience working in a manufacturing environment as an inspector or quality technician

• Knowledge of manufacturing processes. Including: MIG and TIG welding, joining technology, metal fabrication techniques, electrical and pneumatic systems, machining techniques and painting systems

• Weld Inspection experience to CSWIP3.0 (desirable)

Additional local needs

• Hold a full UK driving license. Willing to visit Customer/Supplier, ad hoc meetings.

The benefits we will offer you include:

• 27 days holiday increasing with service up to 30 days (option to buy /sell)
• Pension contributions up to 9%
• Medical cash plan
• Extensive flexible benefit program including Cycle to Work
• Life assurance at 4x basic salary
• Enhanced parental leave and pay
• Paid volunteering leave
• Access to industry leading wellbeing resources and tools

Based in the UK, with operations in Canada, Marshall specialises in the design and production of deployable operational infrastructure and mission support for humanitarian, defence and security operations across the globe.

Other core services include the integration of complex systems into a range of vehicles for use by the military and security services including explosive ordnance disposal and battlefield ambulances all underpinned by a full in-life managed service provision to ensure customers' equipment is available where and when they need it.

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IND01

Who are Diligenta?

Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

Summary of the role:

We are seeking a dynamic individual to join our team and be responsible for overseeing the business wide complaints quality assurance processes, with a view to driving better outcomes for our customers, continuous improvement and a standardised corporate approach. The candidate will oversee action plans to close any gaps in performance across all the Diligenta accounts.

Benefits:

• 33 days including Bank Holidays
• Personal and career development opportunities to progress your aspirations within the company
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
• Cycle to Work Scheme & Interest free Season Ticket loans
• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing
• A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection
• Apply to find out about our other benefits

What you'll be doing:

• Working within a team to ensure consistent implementation of our centralised QA process for complaints

• Develop and implement quality control procedures and standards to drive better customer outcomes and improve complaint handling processes
• Prepare and present regular reports on complaint trends, resolutions, and actions taken to senior management.
• Maintain a customer-centric approach, ensuring that all complaints are handled with empathy and professionalism.
• Engaging across all accounts and establishing relationships

What we're looking for:

• Experience in financial services
• Previous experience in quality, continuous improvement, standardisations and consumer duty
• Strong knowledge of Quality Assurance in Operations
• Team Working skills
• An energetic individual with a positive outlook
• Someone with skills in Excel, PowerPoint, Outlook, complaints database
• (Desirable) experience in six sigma

If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.

Ready to take the next step in your career? Apply today and become part of our innovative team!