About the Role
Base Location: Flexible UK & Ireland | We're proud to offer a Flexible First approach to work, and this role is no exception. We will, however need your base 'home' location to be one of our SSE offices or depots around the UK and Ireland.
Salary: £33,500 - £50,300 (UK) or €48,500 - €72,700 (ROI) + performance-related bonus + a range of other benefits to support your family, finances and wellbeing.
Working Pattern: Permanent | Full Time | Flexible First options available
What is the Role?
Our Marketing Team Leader - Communications & Operations, will be a main stakeholder in the design and execution of personal and adaptable communications for retention and acquisition of customer base. You'll lead a team of copy writers, designers and specialists who create all the Below-The-Line (BTL) communications for SSE, email, and print, across GB and Ireland. In this role you will:
- take responsibility for planning, prioritising and resourcing workload
- lead campaigns and communications programmes
- ensure all communications are consistent and adhere to our brand and tone of voice guidelines
- deliver all operational communications in support of the ECS business driving base engagement
- support the team to be creative and seek out process and customer experience improvements
- manage multiple projects across various stakeholders and geographies, always ensuring accurate delivery and delivering positive Return on Investment
What do I need?
To be considered for this role, we would love you to have:
- experience in the development, rollout, and continuous improvement of BTL marketing campaigns
- demonstrable people management skills, preferably across multiple geographies and within a hybrid working model
- a deep understanding of customer journeys, best practice models and EDM / DM strategies
- proven expertise in email and communications, with project management and prioritisation experience
- excellent communication and stakeholder management skills, with the ability to influence and persuade the business around a vision
- an understanding of the Utility Sector and an appreciation for delivering great Customer Experience
This role will require regular travel between SSE sites in the UK and Ireland.
About our Business
SSE is a multinational energy company listed on the FTSE 100, with a vision "to be a leading energy company in a net zero world". Were investing £24bn+ by the end of the decade to help deliver our Net Zero Acceleration Programme.
Part of SSE Plc, Energy Customer Solutions is the Customer facing division - providing energy and low carbon solutions to over 1.3million customers. We have a strong market position with great customer relationships and expert customer teams working in Belfast, Cardiff, Dublin, Perth, and Reading. ?
In Great Britain we operate under the brand SSE Energy Solutions providing energy and related energy solutions (EV, Solar, Smart, Heating & Cooling etc) to businesses of all sizes and public sector organisations across Great Britain.
In Ireland - we operate under the brand SSE Airtricity providing energy and related energy solutions (Solar, EV etc) to homes, businesses including public sector organisations across the island of Ireland.
We have ambitious targets to help our customers on their journey to Net Zero by increasing the accessibility of green energy solutions through the provision of customer-driven propositions and were a partner to customers and stakeholders as they seek ways to respond to the climate crisis.
Help us power change.
Whats in it for you?
An excellent package with 34 days holiday entitlement (including public holidays), enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more. View our full benefits package on our careers site.
As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE to find out more.
Next Steps
All applications should be submitted online, and we'll be back in touch after the vacancy closing date to let you know the outcome.
If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact Andy on or 01738 340826.
Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.
