Total 3 manufacturing production job vacancies in gurgaon haryana

Company Introduction:

Keywords Studios, established in Dublin in 1998, now has 73+ studios across Europe, North and South America and Asia with 13,000+ employee strength located across 5 continents and 23 countries. The company provides a complete outsourced game art, engineering, testing, audio and localization service for all Console, PC, Handheld and Mobile content, to many of the biggest names in games and interactive entertainment, working on thousands of titles including many of the best-selling titles of the past few years.

Keywords Studios is comprised of many individual brands, all with something unique to offer our clients. The studios are integrated into the Group by Service Line and use the operating systems and tools deployed by those services lines to ensure people and projects can operate across studios and across geographies.

For more info please refer to https://www.keywordsstudios.com/

Roles & Responsibilities

• Setup workstations, Connect and set up hardware
• Maintain Inventory sheet
• Maintain an organized operation floor and storage room
• Diagnose and treat broken equipment
• Initial setup of hardware
• Responsible of the deployment and update of builds, firmware, OS and images to platforms, PCs and mobile devices
• Assist with floor planning and hardware & device allocation
• Provide technical support and troubleshooting expertise
• Follow every process established in the department
• Write various technical documents and maintain them up to date
• Initiating research projects to expand and consolidate our department knowledge

Skill Set :

• Entry-level position - Candidates with 0-6 months of experience are encouraged to apply.

• Basic to Intermediate PC/Windows Installation and Troubleshooting skills
• Basic to intermediate networking knowledge and related presence of mind
• Basic understanding of build installation and related troubleshooting on Windows and Mobile
• Existing exposure to platforms other than the PC (not mandatory but good to have)
• Willingness to learn platforms other than the PC

Soft Skill:

• Ability and aptitude to learn
• Ability to analyze problems, recommend and implement effective solutions
• Ability to multi-task
• Ability to work effectively and decisively under pressure
• Ability to work on own initiative and monitor own workload
• Ability to work with strict deadlines
• Being able to experiment and use trial and error
• Complies with the security and confidentiality policy set by the company and ensures all team members comply to policies
• Flexibility and availability of work hours, including evening, night and weekend.
• Follows correct process or clearly communicates on any necessary deviations
• Highly organized with the ability to prioritize tasks
• Must possess ‘can-do’ attitude
• Strong self-motivation, reliable and flexible team player

Role Information: IN

Location: Asia Pacific

Studio: Location: Keywords India

Area of Work: QA Testing Services

Service: Globalize

Employment Type: Permanent

Working Pattern: In-Office 

• Free Cab Facility within Hiring Zones
• Mediclaim cover for Self & Family
• Lunch / Dinner provided at subsidized rates.

General Objective:

Key function is responsible for the implementation of SOP's to support the requirements of Kiabi, provide brand- right advices and solutions to vendors to improve quality and efficiency. To conduct and keep updated the factory evaluation process, vendor calibration, CAP's while supporting technical and quality training at a vendor/factory level Activities will be a combination of on-site factory production development and KISS office production status tracking/communication flow.

MAIN TASKS

· Partner with merchandising and technical teams to ensure full compliance of Kiabi requirements.

· Provide direction and guidance to the Production/QA Engineering team to ensure no RTV with major fallout through effective risk management.

· Partner with the brand technical leaders to enhance technical capability in the region.

· Engage with vendors to analysis and improve current manufacturing processes

· Ensure all Kiabi Norms are followed by vendors at all times.

· Assist in ensuring adherence to the time and action calendars during the production process.

· Develop and apply effective systems of TOM management, both internally and with vendors, to support and ensure product quality.

· Assist in the training and development of the Production Engineering associates to increase their skill levels.

· Act as a positive, supportive leader, consistently demonstrating our shared values and high standards.

· Conduct scheduled and sustained in-line/final quality inspections to ensure that the required quality standards are being met at all production stages.

· Assist in the implementation of new QC initiatives, policies and procedures.

· Monitor the SDQC performance and provide the training / support when required

· Conduct technical evaluations of new factories based on KIABI prescribed criteria and provide recommendations to the management.

Job Summary:

The Frontline Product Support team provides L1 & L2 support for multiple critical applications. This role involves addressing issues escalated by the Level 1 support team, monitoring applications for potential problems, and proactively resolving them. You will manage high-severity incidents, either independently or in collaboration with other teams, to ensure swift and effective resolution. Operating in a 24x7 environment, the team offers continuous support across all time zones, ensuring the reliability and stability of essential applications.

Key Responsibilities:

• Diagnose, troubleshoot, and resolve complex issues escalated by the L1 team.
• Manage high-severity incidents, ensuring minimal downtime and impact on business operations, and lead the incident response, coordinating with all necessary stakeholders.
• Actively monitor system health, performance, and uptime using various monitoring tools.
• Address alerts or potential issues before they escalate into major problems.
• Perform in-depth analysis to identify the root cause of recurring issues and provide recommendations for permanent fixes.
• Collaborate with development, infrastructure, and operations teams to resolve complex issues or deploy fixes.
• Engage with customers for in-depth technical discussions, particularly in resolving complex issues.
• Participate in post-mortem discussions to understand incidents and prevent similar issues in the future.
• Update and maintain internal documentation, including runbooks and troubleshooting guides.
• Create clear, concise, and accurate documentation for both internal teams and customers.
• Demonstrate strong problem-solving skills to diagnose and fix complex issues across various systems and applications.
• Ability to perform deep dives into logs, databases, and system metrics to determine the underlying cause of issues.
• Proficiency in using monitoring tools and interpreting data to predict and prevent potential issues.
• Clearly explain technical issues and solutions to non-technical stakeholders, including customers and management.
• Manage multiple tickets and issues simultaneously, particularly during high-severity incidents.
• Collaborate effectively with other teams, such as development, operations, and L3 support.

Required Skills & Qualifications:

• Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve complex issues.
• Experience working in an ITIL-based framework, adhering to agreed SLAs and OLAs.
• Proficiency with ticketing and incident management systems (e.g., JIRA, ServiceNow).
• Advanced SQL skills and experience with database management (e.g., Oracle, PostgreSQL).
• Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Ability to work effectively in a 24x7 support environment, including night shifts and on-call rotations.
• Familiarity with cloud platforms (e.g., Azure, Google Cloud).
• Experience with monitoring tools such as Grafana, New Relic, and AppDynamics.