Key Responsibilities:
1. Supervise and lead a team of customer service representatives, providing guidance, support, and coaching to ensure team success.
2. Monitor and evaluate customer service performance metrics, including call quality, response times, and customer satisfaction scores.
3. Develop and implement training programs to enhance the skills and knowledge of customer service representatives.
4. Handle escalated customer inquiries and complaints, resolving issues promptly and effectively.
5. Collaborate with other departments, such as sales, marketing, and operations, to improve overall customer experience and service delivery.
6. Analyze customer feedback and data to identify trends and opportunities for improvement.
7. Maintain a positive and professional work environment, fostering teamwork and collaboration among team members.
8. Create and maintain documentation of customer service processes, procedures, and best practices.
9. Stay informed about industry trends, best practices, and emerging technologies to continuously improve customer service operations.
10. Perform other duties and responsibilities as assigned by management.


Qualifications:
- Bachelor's degree in business administration, marketing, or related field preferred.
- Proven experience in a customer service supervisory role, with a track record of successfully leading and developing teams.
- Excellent communication and interpersonal skills, with the ability to effectively interact with customers and team members at all levels.
- Strong problem-solving and decision-making abilities, with a focus on providing solutions and driving results.
- Knowledge of customer service software, such as CRM systems, and proficiency in Microsoft Office Suite.
- Ability to thrive in a fast-paced environment and adapt to changing priorities.
- Commitment to delivering exceptional service and exceeding customer expectations.
- Flexibility to work evenings, weekends, and holidays as needed.

Benefits:
- Competitive salary
- Health, dental, and vision insurance
- Retirement savings plan
- Paid time off and holidays
- Professional development opportunities
- Employee discounts

Project Survyeor
Permanent opportunity £40k to £46k
Weston-Super-Mare/Portishead

About the role
The role involves surveying customer homes and communal spaces. You will be working alongside our residents and leaseholders taking ownership of ensuring that repairs are managed end to end and to manage issues and complaints that arise before, during or after works. The role is fast paced, rewarding and delivers both job and customer satisfaction.

Responsibilities

• Ownership of larger Damp and Mould case, HSSRS cases as well as complex projects from inception to completion, ensuring that repairs are project managed to meet deadlines and within budget.
• Surveying and Identifying building defects through, conducting the correct building pathology & testing.
• From Initial triage of cases (particularly related to HSSRS) you will take ownership from Site visit through to completion of project.
• Completing detailed reports and specification writing, for example to support section 20 notices and Damp and Mould /disrepair claims.
• Although the role is focused on Damp and Mould there will be development opportunity to be involved with Procurement, tendering, organisation, and management of individual projects. For example, Insurance claims, fire damage, DFG's, Structural Movement and demolition work.
• Mutual Exchange condition reports.
• External Stake Holder engagement, for example with Local Authorities.
• Project Managing to include preparation of plans, prebuild meeting construction phase oversight, maintaining value for money and budget control throughout the project.
• Working with customers & internal departments to ensure that works are completed, and the customers are supported during the construction process.
• Actively contributing to the day-to-day operational delivery of construction work, primarily stand-alone building projects.
• Providing excellent customer service, building relationships with communities and promoting the organisation.
• Supporting the repairs and empty homes delivery teams with technical knowledge.
• Developing and carrying out quotations and tenders within procurement guidelines.
• Working with the Safe Homes teams ensure that all subcontractors are working compliantly and to the required standards set out by the Health and Safety executive.
• To be responsible for creating a culture of excellence and continuous improvement with a focus on right first time.

Skills

• Good working knowledge of Health and safety regulations and good practices inclusive of Construction design management.
• Knowledge of HHSRS risks and relevant legislation/compliance.
• A working knowledge of Schedule of Rates.
• A Formal Building qualification such as a RICs accredited course, BSC, HNC, HND or working towards one.
• Confident using IT such as Microsoft packages and Outlook

If interested in the role, please contact me at moeez.muhammed@servicecare.org.uk or give me a call on 01772208967 for further details about the role

Salary £11.45 per hour

Hours per week: 22 hours

Location: Acer House Care Home,Weston-Super-Mare

At Avery Healthcare we believe in caring for those who care for our residents; We recognise and celebrate our hard-working colleagues, support your career development and offer a range of apprenticeships, and cover the cost of your Blue Light Card so that you can enjoy a wide variety of retail and leisure discounts.

We are seeking a well-organised, enthusiastic and dedicated individual to join our friendly, award-winning team as Customer Service Manager.

ABOUT THE ROLE

Your focus as Customer Service Manager will be to Support the Manager by taking the lead on the sales process, and coordinating all admissions and discharges with the home administrator.

Other responsibilities include:

• Greeting people politely and professionally whether in person or by telephone.
• Ensuring Front of House team answer the phone in line with Company policy.
• Managing the process of show rounds and train staff team to manage to the expected standard.
• Undertaking competitor analysis to ensure accurate data within the local market.
• Supporting the Home Manager to implement local marketing strategy.

This list is not an exhaustive list of the responsibilities, and other tasks and responsibilities may be allocated to the role which are appropriate for the skills and experience expected in this role.

To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do.

Our ideal candidate must:

• Have experience in a previous administration role, sales experience is preferred.
• Posess effective interpersonal skills and professional telephone manner.
• Be confident in leading, training and supporting a small team of Customer Service Advisors.
• Have strong customer relation skills.
• Be able to prioritise and manage own workload.

As one of the largest providers of luxury elderly care homes in the UK, we believe that the later years of our resident’s lives should be as enriching as any other. Our vision of ‘creating meaningful lives together’ is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilst establishing ourselves as the preferred choice for residents and employees.

Please note this role will require:

A DBS Disclosure check, the cost of which will be met by Avery Healthcare.
Proof of eligibility to work in the UK.

Funeral Service Manager
£24,160 - £36,240 per annum plus benefits
Full Time: 37.5 Hours per week, working Monday to Friday 9am to 5pm.
Covering 5 homes in the Weston-Super-Mare, Avon, area including Radstock, Trowbridge, Hengrove and Bishopsworth.

We're looking for a funeral service manager to join the Co-op Funeralcare team and help our colleagues to deliver the best possible service to our clients. If you can bring amazing people skills combined with real commercial focus, we can offer you the opportunity to make a difference.

As a funeral service manager you'll work with colleagues at all levels, covering between 7 and 15 funeral homes in your region. We'll look to you to build great relationships, set standards for care and adherence to regulatory compliance, and oversee funeral services and processes to make sure we're consistently delivering to the highest possible standards.

What you'll do

* lead and coach a team of funeral directors and arrangers across your region
* build strong and effective relationships with colleagues in your area to drive a consistently high standard of funeral service to our clients
* inspire your teams to focus on achieving the highest possible standards of client care in line with business and commercial objectives
* analyse and review management information to spot opportunities and drive continuous improvement and consistency across the wider business
* take an active role in the community; building relationships with other Co-op businesses and external organisations to promote our services and bring our communities together
* make sure 'certified colleagues' are fully supported in reaching and maintaining the required levels of competency for operating in a regulated environment
* make sure 'non-certified' colleagues are operating within regulatory guidelines and processes
* manage resources across the area, make sure there's funeral plan arrangement cover in the homes where there are no trained colleagues
* take responsibility for any client complaints and issues
* carry out inspections of funeral homes to make sure standards are met and premises are always immaculate and presentable and in line with risk, health and safety standards


This role will suit people who have

* real commercial focus and the ability to spot opportunities and trends
* excellent organisational skills and attention to detail to make sure regulatory policies and processes are always adhered to
* confidence communicating and presenting to all kinds of people
* the ability to coach and mentor teams across multiple locations
* great relationship building and customer service skills
* the ability to communicate professionally and sensitively with clients and at a difficult time in their lives
* an open mind when it comes to working around and coming into contact with the deceased
* a UK manual driving licence


Why Co-op?

Here you'll do work that matters. We're a commercial organisation with a purpose beyond profit, you'll have an opportunity to help us build a stronger Co-op and stronger communities. You'll also get a package that includes:

* competitive salary
* coaching, training and support to help you develop
* pension with up to 10% employer contributions
* annual incentive scheme
* 28 days holiday (increasing with service)
* discounts on Co-op products and services

Building an inclusive work environment
We're actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.
You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.



As part of your application you'll need to complete an online assessment. It will take you around 12 minutes to complete this test.


If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include a DBS (disclosure and barring service) and adverse media checks, and an occupational health questionnaire (to ensure you are fit to perform the role). We'll also seek regulatory references and check your social media activity on platforms like Facebook, Twitter and Instagram.


In this role you'll work under FCA regulation - we'll provide you with all the training you need to become a 'certified colleague'.


To make sure you're eligible to advise clients on 'pre-need' funeral plans as a 'certified colleague', we'll perform FCA (Financial Conduct Authority) and financial integrity checks. These aim to identify financial sanctions such as CCJs (county court judgements) or bankruptcy. Your credit score will not be checked as part of this process.


Any offer of employment made will be conditional upon the completion of pre-employment screening checks.

We are currently recruiting for a Mobile Grounds Maintenance Officer to join a client we are working with in South London.

Working within a team, you'll be given your own Van to travel to sites across South London. You will be responsible for the upkeep of the external communal areas, grass, shrubs and hedges. You will be asked to clean entrances and to the living areas/communal areas.

Key Skills - Gardening knowledge, and grounds maintenance would be helpful for this position. You will also need to hold a Full UK Driver License.

This is an excellent opportunity for an enthusiastic, self-motivated and well-driven individual looking to contribute to a dynamic and diverse team. Our client are always looking to improve and empower the lives of residents and communities they live in.

Don't worry about getting from site to site, as you willl be provided with your own van.

If this is the opportunity you've been looking for, we'd love to hear from you. Call me 01772 208967 or email prakash.panchani@servicecare.org.uk and I will call you back.

Service Care Solutions have an exciting position for a Bulk Refuse Operative to join our client who are a Housing Association covering the South of London working out of Croydon.

This is an exciting opportunity for an individual who is seeking an ongoing contract with an organisation who are going through a growth.

Working as a Bulk Refuse Operative, your key duties will include;

• Carry out collections in a neat and tidy manner ensuring spillages are cleaned up whilst you are onsite.
• Maintain a safe and secure environment by working in line with health and safety standards.
• Working proactively with customers, managing expectations, to ensure that they can have a positive view of their environment and landlord offering basic advice when requested.
• Proactively supporting team members to deliver seamless services in line with the Corporate Strategy.
• Keeping a record of what is collected and from where so that your services can be recharged accurately and transparently to residents.
• Noting hotspot refuse tipping areas and working with the team on a strategy to reduce the waste.
• n accordance with our schedules, frequencies, and standards, to drive to our estates and collect non-domestic refuse in an efficient and environmentally friendly manner.
• Experience of undertaking bulk and general waste duties.
• Good interpersonal skills and the ability to communicate well with residents, external agencies, and resident organisations.
• Work under your own initiative, with the team and under instruction.
• Basic knowledge and understanding of health and safety considerations as they apply to this role.
• Sufficiently numerate to manage stock control, check invoices and purchase supplies or equipment.
• Able to plan and prioritise to ensure the effective use of own time.
• Valid UK driving license as this role will require you to drive company vehicles as and when required.
• Understand and comply with all relevant legislation in relation to road transport activities.

This is a physically demanding role and will require you to cover large parts of London driving a Large, Caged Tipper Van.



For further details on this role, or to apply, click on Apply Now, email Prakash at prakash.panchani@servicecare.org.uk or even call 01772 208967.

Proud member of the Disability Confident employer scheme

Acer House Care Home located in Weston-Super-Mare is currently recruiting for an enthusiastic, sales-orientated team player to join us as Customer Service Advisor. This is your opportunity to shine and bring bags of personality to your daily work by providing a positive and welcoming public image as the first point of contact, promoting the home to prospective new residents and their families, and undertaking various marketing and sales activities.

Your job is to guide our new customers through their journey into care with us, from the very first contact with the home, through to staying in touch calls, showrounds of the home and supporting new residents to settle into their environment. The job will also involve dealing with telephone and email responses. This is a job where you can really make a difference to a family at what is often an anxious time. The role demands a high attention to detail by keeping your enquiries up to date. You will also love getting out and about and building relationships with your local community and finding ways to raise the profile of the home, always looking to demonstrate our values of being Proud, Supportive and Caring.

Your Money - Great Team Players Need Great Rewards

• £ 10.45 per hour
• Hastee Pay - providing you with the opportunity to receive your earned pay immediately to increase your choice and financial wellbeing
• Holiday pay and holiday-type benefits through employee discount scheme
• Workplace Pension
• Refer a Friend payments
• Free DBS, free uniform
• Paid e-learning and training
• Long service awards and recognition
• Career development with salary increases
• Staff wellbeing strategy

Your Working Life

• Flexibility - We can offer a range of shift patterns that best fit around your family. Let us know what hours you are looking for and we will do our best to accommodate you
• A career development pathway and support with qualifications – linked with increases in salary
• A comprehensive and supportive induction programme to ensure confidence and competence

Avery #OneFamily Well-being Programme

• Blue Light Card - Employee discounts scheme for a wide range of retailers, restaurants and days out
• Daily staff celebrations
• Staff well-being committees
• Mental health first aiders for staff
• Apprenticeship programme
• Managing Director award and Avery Awards

Company Overview

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.

 

Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality.” We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future.
 

We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you’re made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need. 

Retail

The retail Sales and Service Specialist (SSS) is a unique hybrid role for stores and is intended as a key pipeline for future career-growth within Firestone Complete Auto Care. This role is primarily responsible for serving the customer through assessing needs, recommending appropriate products and/or services, performing entry-level vehicle services, and ensuring customer satisfaction through thorough and timely completion of services. Successful individuals in this role will learn all aspects of store operations and effectively flex between interacting/serving the customer and efficiently completing basic vehicle service tasks as required.

Hybrid Role

• Customer service, sales, customer issue resolution- 75%
• Basic vehicle service tasks, Oil, tires, fluids- 25%
• Store operations, opening/closing, inventory, displays- as needed basis

Growth and career development role

• May assist Manager or act as Manager-On-Duty in certain circumstances or to support development
• Will learn all aspects of store operations and flex between front/back shop tasks

• High School Diploma or equivalent
• Valid automobile driver's license
• Customer service and career growth mindset
• Ability to complete required store education courses and modules required for this position
• Ability to learn and perform basic vehicle service tasks
• Ability to learn and operate store systems

Preferred Qualifications

• 2 year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidate
• Previous consumer retail sales experience
• Previous automotive experience a plus
• Previous management/supervisory experience a plus

Our Crew Knows Benefits

Health benefits that start on day one of employment, for all of our full-time teammates:

• Paid vacation and holidays
• On-the-job training and company-funded ASE certifications
• Tuition reimbursement program
• 401(k) match
• Vision and Dental Coverage
• On demand pay (daily pay) program available

Our Values Give Back To You

• Professional Development: No matter where you’re at in your career, we’ve got the resources to help you level up.
• Community & Involvement: We pride ourselves on working with our local communities and giving back where we can.
• Integrity & Teamwork: Part of what makes our teams different is our family-like mentality and drive to do things right, always.

Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer.  It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.