Total 17 customer service job vacancies in canterbury ct2 8jy

Job Advert: Experienced Child & Adolescent Psychiatrists and Paediatricians - ASD Assessments (Remote or Onsite)
We are seeking experienced Child & Adolescent Psychiatrists and Paediatricians to undertake Autism Spectrum Disorder (ASD) assessments for young people aged 3-18 years old. These positions are available on an associate flexi basis, offering both remote and onsite opportunities to suit your preferences and availability.
Flexible Hours & Locations:

• Remote or face-to-face assessments at one of our clinic locations.
• Available 7 days a week between 9:00 AM and 5:30 PM.
• Evening appointment opportunities may be available after 2 months of regular work with us.
• Minimum monthly commitment of 8 assessments/16 hours (2-hour appointment slots each).

Competitive Pay Rates:

• Standard ASD Developmental History (2hr appointment):
  • Remote: £225
  • Face to Face: £250
• MDT Face to Face alongside ADOS Team (3-5yrs old): £333.33
• Standard ADHD 2hr Assessments:
  • Remote: £225
  • Face to Face: £250
• Dual Assessment (2.5hr appointment to assess both ASD & ADHD):
  • Remote: £300
  • Face to Face: £333.33
• Conclusion Appointments (30 minutes):
  • Remote or Face to Face: £50
• Client DNAs: Full fee is still claimable.
• Travel Expenses: 45p per mile after the first 40 miles (up to 90 miles).
• Accommodation: £80 per night claimable.

Key Responsibilities:

• Conduct thorough ASD assessments for children and adolescents aged 3-18 years old.
• Provide professional reports and recommendations based on the assessments.
• Work collaboratively with a multidisciplinary team to deliver the best care and support.
• Engage with families and carers to offer support and guidance throughout the process.

Requirements:

• Qualified Child & Adolescent Psychiatrist or Paediatrician with experience in diagnosing ASD.
• Strong understanding of developmental disorders and child mental health.
• Proven experience working with children aged 3-18 years.
• Ability to produce comprehensive reports and effectively communicate findings.
• Flexibility to work remotely or onsite based on preference.

Benefits:

• Flexible working hours and location (Remote or Onsite).
• Opportunity to work on an associate flexi basis.
• A supportive and collaborative team environment focused on providing quality care.
• Competitive pay rates based on your experience.

Job Advert: Experienced Child & Adolescent Psychiatrists and Paediatricians - ASD Assessments (Remote or Onsite)

We are seeking experienced Child & Adolescent Psychiatrists and Paediatricians to undertake Autism Spectrum Disorder (ASD) assessments for young people aged 3-18 years old. These positions are available on an associate flexi basis, offering both remote and onsite opportunities to suit your preferences and availability.
Flexible Hours & Locations:

• Remote or face-to-face assessments at one of our clinic locations.
• Available 7 days a week between 9:00 AM and 5:30 PM.
• Evening appointment opportunities may be available after 2 months of regular work with us.
• Minimum monthly commitment of 8 assessments/16 hours (2-hour appointment slots each).

Competitive Pay Rates:

• Standard ASD Developmental History (2hr appointment):
  • Remote: £225
  • Face to Face: £250
• MDT Face to Face alongside ADOS Team (3-5yrs old): £333.33
• Standard ADHD 2hr Assessments:
  • Remote: £225
  • Face to Face: £250
• Dual Assessment (2.5hr appointment to assess both ASD & ADHD):
  • Remote: £300
  • Face to Face: £333.33
• Conclusion Appointments (30 minutes):
  • Remote or Face to Face: £50
• Client DNAs: Full fee is still claimable.
• Travel Expenses: 45p per mile after the first 40 miles (up to 90 miles).
• Accommodation: £80 per night claimable.

Key Responsibilities:

• Conduct thorough ASD assessments for children and adolescents aged 3-18 years old.
• Provide professional reports and recommendations based on the assessments.
• Work collaboratively with a multidisciplinary team to deliver the best care and support.
• Engage with families and carers to offer support and guidance throughout the process.

Requirements:

• Qualified Child & Adolescent Psychiatrist or Paediatrician with experience in diagnosing ASD.
• Valid GMC registration
• Strong understanding of developmental disorders and child mental health.
• Proven experience working with children aged 3-18 years.
• Ability to produce comprehensive reports and effectively communicate findings.
• Flexibility to work remotely or onsite based on preference.

Benefits:

• Flexible working hours and location (Remote or Onsite).
• Opportunity to work on an associate flexi basis.
• A supportive and collaborative team environment focused on providing quality care.
• Competitive pay rates based on your experience.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Customer Relations Supervisor

We are proud to be supporting our prestigious client, situated on the outskirts of Canterbury, with their urgent need for a Customer Relations Supervisor to cover maternity leave on a full-time 9-12 month contract, to start in September.

Salary is c£28,000/annum, with benefits to include company pension, free parking, 22 days annual leave plus bank holidays, staff social events, cycle to work scheme, and more. There are differing shift times, with a half hour for lunch. Shifts are mostly 10am to 6pm, but your working week will usually include two of the later shifts which are 11am to 7pm and 12pm to 8pm - these later shifts can be worked from home if you prefer. Limited public transport so own transport would be better.

You must be passionate about delivering an exceptional customer experience, as well as resolving challenges with finesse. Someone who thrives in a dynamic fast-paced environment and is dedicated to providing first-class customer service with experience in complaints resolution will be highly regarded.

Key to this role is the ability to handle complaints and compensation requests, resolve difficult issues with diplomacy and professionalism, and deal with financial claims. Alongside this you will be jointly supervising a small team, providing leadership and guidance, support and mentorship and will act as an escalation point for staff and customers.

In conclusion, if this Customer Relations Supervisor role sounds like you, please apply now!

• Great communication and teamwork
• Able to supervise a team with positive leadership skills
• Excellent customer service experience, with a bias towards complaints handling
• A high level of organisation and professionalism
• Self-motivated with a positive can-do attitude
• Proven experience in guest relations or customer service roles
• Excellent attention to detail
• Friendly and confident

Plain CVs in Word are preferred for this Customer Relations Supervisor role - thank you.

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Committed to diversity, equality and opportunity for all. s.mcdermott@newappointmentsgroup.co.uk

Housing Support Worker
Canterbury
Monday to Friday, 8:00 AM - 4:00 PM/2 pm -10 pm 1 Saturday a month
3 month contract

The Housing Support Worker is responsible for providing housing-related support to vulnerable individuals, facilitating successful move-on outcomes, and promoting independence. This role involves engaging with service users, delivering effective support plans, and ensuring properties are maintained to a high standard.

Key Responsibilities:

• Engage with referral agencies to generate referrals for the service.
• Plan and deliver effective support and safety plans with service users.
• Ensure properties are adequately equipped, maintained, and furnished.
• Issue correct tenure and support agreements, ensuring compliance from service users.
• Empower and motivate service users to identify and achieve desired outcomes.

Professional & Technical Expertise:

• Maintain regular contact with service users as per service requirements.
• Maximize rent collection and minimize rent arrears in line with targets.
• Report property maintenance issues promptly to maintenance staff.

Organisational Performance and Compliance:

• Conduct initial and regular assessments of service users' needs and risks.
• Contribute towards meeting individual and team performance targets.
• Commit to learning and development to improve practice and support skills.
• Maintain up-to-date records and produce reports as required.
• Keep up-to-date with relevant regulatory requirements and engage in audits.

Qualifications and Experience:

• Previous experience in a housing support role.
• Valid driver's license, own vehicle, and business insurance.
• Enhanced DBS certification for working with adults.
• Strong organizational and communication skills.
• Ability to work independently and engage in lone working situations.

The Package
This is a temporary, Housing Support worker role,40 hours per week for an initial 3 months, covering the recruitment process for a permanent team member, meaning the role could be extended, or become permanent.

Referral Bonus
If this Temporary Housing Support worker role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them.
If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.

How to Apply
If you are interested in this Housing Support worker role, please send your CV mickey . stepans @ service care . org . uk or call me on 01772 208 966 discuss the vacancy in more detail.
Also, if this Housing Support worker role doesn't interest you, but you are looking for new opportunities, please still get in touch as I cover all housing-related vacancies across the region.

Salary: £27,300 - £29,400 per annum - starting salary £27,300 per annum
Location: Canterbury, Kent
Hours: 36 per week
Contract Type: Permanent

Do you want to be part of a dynamic and growing organisation that works to promote the safety and well-being of women affected by domestic violence and abuse?

Our Domestic Abuse service provides short-term housing and tenancy-related support to women who have experienced domestic violence and abuse. The service is currently looking for an experienced, enthusiastic and highly motivated Support Officer to join our dynamic team on a permanent basis. This is an exciting opportunity for experienced support officers’ who enjoy a varied role.

You’ll provide invaluable practice and support to women and their children such as advocacy, support and guidance around welfare, housing and legal entitlements as well as supporting women to move to safe and permanent accommodation.

As a Support Officer, you’ll play a key role in delivering quality service and achieving positive outcomes. You’ll be a positive role model and you’ll bring our values to life and share our passion and commitment to always strive to find creative ways to enrich the lives of those we support.

We welcome candidates with experience in the housing and support sector. But we’re also looking for people who may not have this experience but have the qualities and skills we feel would most benefit our customers; professionalism, empathy and understanding, life experience and a desire to develop their knowledge and skills to best support our customers.

A full training package will be provided to new members of our team to help them develop the skills to become a great support officer.

If this sounds like an opportunity for you then please take a look at the full role profile before applying.

Salaries are just the starting point.  Here at Clarion, we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here.

Closing Date: Monday 12th August 2024 at midnight.

Interviews will be held on Friday 16th August 2024.

For further details on this vacancy, please click ‘apply’.

Applicants must be able to travel across the region as required.

This post is subject to an Enhanced Adult & Child plus barred list Criminal Record Check.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

Diversity and Inclusion

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We’re committed to building a strong, diverse workforce and making Clarion an inclusive place to work.

Proud member of the Disability Confident employer scheme

This role will put you at the fore front of our Business Centre. It is a fast moving, challenging role that will give you great exposure to our vibrant customer base where you will have a direct influence over the service that we provide. Not only will you be managing a team in excess of 40 colleagues you will play a key role within the store\\'s management team, assuming the role of Duty Manager at points throughout the week.

This is a fantastic opportunity to be part of a successful team where you can kick start a career in Food Wholesaling.

Ensuring that the team comply with legal standards and company procedures at all times.

Ensuring that your team are fully trained in cash handling to minimise losses

Controlling debt and recover overdue or failed payments from customers

Maintaining accurate and timely payroll records.

Engaging with customers to prevent or resolve customer issues and complaints, utilising their feedback to improve customer service and satisfaction

Liaising with other department Supervisors to monitor orders for delivery

Managing a team of customer focused individuals throughout reception and checkout area

To be successful in this role your skills and experience will include:

Passionate about providing exceptional customer service

Flexible, adaptable and enjoys working with, as well as managing a team

An excellent communicator and have some experience in supervising or managing a team.

Practical experience in the retail trade

Head of Customer Engagement
UK Remote, with regular travel across the UK
Job Summary
This is an exciting time for Babington as we evolve our Customer Engagement strategy and structure to ensure we’re in the best shape for the future. The Head of Customer Engagement will prioritise your focus on three main areas:

Continuing to develop Babington's existing relationships, ensuring we really understand our customers culture, business & challenges, and are maximising every opportunity.
Identifying and winning new business opportunities to ensure our continued growth.
Leading and developing your team to ensure all understand what’s expected, are delivering / exceeding their targets and representing Babington's values. Whilst working with colleagues throughout Babington to ensure we’re delivering a first-class service.

Required Responsibilities

Lead for all new business sales and current customer engagement activities, across one of our defined market sectors, operating across a portfolio of Babington's strategic accounts.


Strategically nurture relationships with key decision makers’ and lead the continued development of our trusted relationships, developing a deep awareness of our customers strategic objectives and talent priorities.


Drive commercially focused contracting and statement of works; and establishing a clear and contracted pipeline of sales across all account relationships.


Combine your deep expertise of our portfolio with your market and customer knowledge to identify, engage, develop and on-board new business opportunities and integrated business propositions which meet current and future customer needs through a variety of proactive business development approaches, including calls, meetings, presentations and events.

Skills & Experience

You’ll be a seasoned professional, able to develop partnerships and strong relationships influencing at a senior / executive level, partnering with internal and external stakeholders to make sure Babington’s products and focus are aligned to customers strategic needs and talent strategies.


You’ll be a highly driven sales leader within funded learning, with a deep understanding of the apprenticeship sales landscape and track record of working strategically with customers to identify opportunities for funded learning.

Proven experience of achieving your own target and ensuring your team all achieve / exceed their targets.


You’ll be a highly effective communicator, capable of engaging people verbally, in writing, via social channels or with presentations.


Your strong influencing and negotiating skills will ensure people see things your way and as you’ll have a strong moral compass, you’ll focus on delivering win / win outcomes.


Have a deep understanding of funded learning solutions and the apprenticeship landscape and understand how to bring this to life for your team and customers.


Competent using a variety of Tech, from Office programmes like Outlook, Excel, PowerPoint, Word and Teams to CRM’s and social platforms / sites.


Proven leadership experience in funded learning and apprenticeship sales.


Benefits

Work from home
Flexible Working Hours
Tailored Induction Programme
Professional Development
My Babington Rewards
Bupa Healthcare Plan
28 Days annual leave plus Bank holidays
Additional annual leave purchase scheme
Employer Pension contribution
Employee Mortgage Service
Wellbeing Centre

We’ll be conducting interviews on a continuous basis and reserve the right to take down the advert when we have found the right candidate.
Babington is committed to safeguarding and promoting the welfare of all learners and employees associated with our business. We, therefore, expect all employees to share this commitment and demonstrate our values within all aspects of their work. All offers of employment are subject to relevant vetting checks, including successful completion of an appropriate check through the Disclosure & Barring Service.
We are innovators in Education and Training so why not apply now and join us in Developing Better Futures.

Customer Engagement Specialist
UK Remote with regular travel across the UK
Job Summary
This is an exciting time for Babington as we evolve our Customer Engagement strategy and structure to ensure we’re in the best shape for the future. This position will prioritise your focus on three main areas:

Continuing to develop Babington's existing relationships, ensuring we really understand our customers culture, business & challenges, and are maximising every opportunity.
Identifying and winning new business opportunities to ensure our continued growth.
Supporting the Head of Customer Engagement as required, with the leadership and development of the team to provide guidance, mentorship and support to ensure all understand what’s expected, are delivering / exceeding their targets and representing Babington's values - working closely with colleagues throughout Babington to ensure we’re delivering a first-class service.

Required Competencies and Responsibilities

Senior / Strategic Account Management: Acting as the main point of contact at a senior/strategic level to ensure customer satisfaction, through proactive communication and service delivery – working closely with Operational Business Partner(s) to deliver on this commitment.


Networking: As a proven specialist you will actively participate in industry events, conferences and networking opportunities developing your relationships with industry peers and prospective customers. You will identify viewpoints of multiple customers and predict needs across customer groups based on industry and economic trends. You will act as a champion across the market, with your proficiency of market trends, commercial levers, insights, analysis and explore potential business opportunities.


Market Analysis: You will be accountable for conducting in-depth market research and analysis to identify prospective customers, new business opportunities, market trends and a deep understanding of the funded learning and apprenticeship / competitor landscape – helping to develop strategies to stay ahead of the competition, drive business growth and make recommendations for our overall sales approach and how we can best position our value and uniqueness across the market.

Skills & Experience

Demonstrable experience of consistently meeting or exceeding targets & KPI's.


Minimum 3 years' experience managing and nurturing multiple accounts, acting as the main point of contact at a senior/strategic level.


Minimum 3 years’ experience with the ability to demonstrate extensive competence in business development, sales or account management role.


Minimum 3 years demonstrable experience of working with customers within the relevant industry, with a deep understanding of trends, best practice, and challenges to provide valuable insights and recommendations related to your area of specialism


A deep understanding of the UK apprenticeship landscape, including funding, standards, and regulatory requirements. You will be able to demonstrate your previous proven experience supporting customers to implement apprenticeships, within one of Babington’s 4 vertical markets.


Proficient in using a CRM package to record and manage all customer interactions and sales activities.


We are a national business and so are most of our customers. You’ll have a full driving licence and be comfortable spending 2 - 4 days a week traveling to spend time with customers.

Benefits

Work from home
Flexible Working Hours
Tailored Induction Programme
Professional Development
My Babington Rewards
Bupa Healthcare Plan
25 Days annual leave plus Bank holidays
Additional annual leave purchase scheme
Employer Pension contribution
Employee Mortgage Service
Wellbeing Centre

We’ll be conducting interviews on a continuous basis and reserve the right to take down the advert when we have found the right candidate.
Babington is committed to safeguarding and promoting the welfare of all learners and employees associated with our business. We, therefore, expect all employees to share this commitment and demonstrate our values within all aspects of their work. All offers of employment are subject to relevant vetting checks, including successful completion of an appropriate check through the Disclosure & Barring Service.
We are innovators in Education and Training so why not apply now and join us in Developing Better Futures.

Senior Customer Engagement Consultant
UK Remote with regular travel across the UK
Job Summary
This is an exciting time for Babington as we evolve our Customer Engagement strategy and structure to ensure we’re in the best shape for the future. This position will prioritise your focus on three main areas:
You’ll work closely with the Head of Customer Engagement and the wider Customer Engagement team, focusing on developing Babington’s existing relationships and identifying, engaging and winning new business opportunities to ensure our continued growth.
As such you’ll be an experienced sales professional / account manager who understands and holds funded learning experience and has previous tenure operating in this sector in a sales and partnership capacity. You will be aligned to one of our 4 market verticals: Public Sector / Financial Services / Tech Media and Telco / FMCG & Logistics.
Required Responsibilities

Account Management: You will be responsible for account growth through repeat business and/or new programmes and services and have the depth of experience and sector knowledge to build a robust pipeline of activity.


Networking: You will identify opportunities for Babington to participate in industry events, conferences and networking opportunities and develop your relationships with industry peers and prospective customers developing your profile as a subject matter expert both internally and externally.


Proposal Development: You will be responsible for engaging and collaborating in extensive discussions with customers to understand their pain points and desired outcomes, gathering relevant information to ensure all Babington proposals address key customer requirements, align with their expectations and resolve any issues which may prevent successful delivery.


Market Analysis: You will be accountable for conducting market research to identify prospective customers, new business opportunities, understand market trends and develop a deep understanding of the funded learning and apprenticeship / competitor landscape.

Skills & Experience

Demonstrable experience of consistently meeting or exceeding targets & KPI's over a 0-12 month period.


Minimum of 3 years proven experience and exposure building robust relationships and will be responsible for transitioning this experience to allow you to become our customers ‘trusted advisor.’


Minimum 2 years experience of working with customers within the relevant industry, to provide suitable and relevant solutions.


Minimum of 12 months’ proven experience managing customer accounts, with the responsibility for ensuring customer satisfaction.


A good understanding of the UK apprenticeship landscape, including funding, standards, and regulatory requirements. You will be able to demonstrate your previous proven experience supporting customers to implement apprenticeships, within one of Babington’s 4 vertical markets.


Proficient in using a CRM package to record and manage all customer interactions and sales activities.


We are a national business and so are most of our customers. You’ll have a full driving licence and be comfortable spending 2 - 4 days a week traveling to spend time with customers.

Benefits

Work from home
Flexible Working Hours
Tailored Induction Programme
Professional Development
My Babington Rewards
Bupa Healthcare Plan
25 Days annual leave plus Bank holidays
Additional annual leave purchase scheme
Employer Pension contribution
Employee Mortgage Service
Wellbeing Centre

We’ll be conducting interviews on a continuous basis and reserve the right to take down the advert when we have found the right candidate.
Babington is committed to safeguarding and promoting the welfare of all learners and employees associated with our business. We, therefore, expect all employees to share this commitment and demonstrate our values within all aspects of their work. All offers of employment are subject to relevant vetting checks, including successful completion of an appropriate check through the Disclosure & Barring Service.
We are innovators in Education and Training so why not apply now and join us in Developing Better Futures.

Excellent opportunity for a Service Advisor to join a well-established and reputable dealership based in Canterbury

As the first point of contact for all aftersales customers, a helpful and welcoming manner ensures a good first impression. Whilst the day gets busier, you will need to be able to keep calm under pressure, listen carefully to instruction, and follow procedures thoroughly and accurately.

Working collaboratively in a small but efficient team, you will be handling a multitude of tasks throughout the day with professionalism and diligence.

Service Advisor duties include:

• Working face-to-face with customers within the Retailer
• Handling calls to the Retailer, including booking and scheduling vehicle services and repairs
• Estimating time and costs associated with vehicle services and repairs.
• Being involved with interpreting initial client concerns and liaising with the vehicle technicians
• Liaising with clients and keeping them updated of any additional work that may be required.
• Tracking client’s vehicles through the workshop during service and repair.
• Advising clients on how to solve problems with their vehicles.

Continuing to build a strong rapport with our existing and loyal customer base, you will also provide an exceptional customer experience for customers who are new to our business.

Skills Required:

Experience in this role is not essential as full training will be given. You will need to be able to listen carefully to instructions, whilst taking constructive criticism in a positive light, showing an eagerness to learn. You will need the ability to ask questions, be self-motivated and have a keen eye for detail.

Utilising your strong communication skills, you work with determination to not only meet, but exceed, departmental targets in sales and customer care. Delivering a consistently high standard of customer service is your highest priority throughout each day, in person, via email and over the phone, taking incoming calls promptly and making outgoing calls effectively.

You will be computer literate, with the ability to learn new software and programmes. Your strengths will include numeracy and literacy and you must have a clean driver’s licence.

As a small but hardworking team, we emphasise the need for the right attitude when applying for this role. If you are keen to learn, utilise your time at work productively and enjoy working collaboratively with others, we look forward to receiving your application.

Working hours are Monday - Friday, 8am - 6pm, plus first Saturday of the month 8am - 2pm.

Company Benefits:

• Salary from £11.44 per hour plus monthly bonus
• 32 days annual holiday pro rata (includes 8 bank holiday days)
• Welcome pack & company induction.
• Discounted servicing & parts across the Group
• Annual staff social events
• Company Summer Ball (held every 2 years)
• State of art working environment

The company celebrated its 120th anniversary, as a family-owned & operated business. They pride themselves on customer service, and with over 100 years of experience, they know the level of service customers expect to receive from a trusted family dealership.

They combine traditional values of the past, with the cars of today.

With pay plans that reward you and a management team that will support you throughout, this is a great opportunity for an ambitious candidate. If you are looking to join a welcoming, high performing team please send your CV with a covering letter now.

Helpdesk and Switchboard Operators are outgoing, customer focussed people that provide a critical service to all callers to 2Gether and the Trust (EKHUFT). They are part of a central point of contact that provides an efficient, tailored and courteous first line support service to patients, members of the public and staff.

Previous call handling experience and good IT skills would be an advantage.



This is a full time role, 37.5 hours per week. Due to service requirements operating a 24/7 rota, some degree of flexibility is required.



If you are looking for a rewarding and busy role, whereby you will be a vital part of the hospital team, showing excellent communication skills, initiative and self-motivation in your work, apply today for consideration.



· Respond to enquiries through various channels and deliver exceptional support to patients, staff and external callers

· Strong affinity with IT systems and ability to manage systems to ensure timely delivery of service requirements

· Able to perform under pressure by responding to Major incidents, Emergency calls, Fire Alarms etc

· Proactively monitor systems that manage work flow to different teams within 2gether and match with the right team or operative when required.







Why work with us?
• Generous annual leave allowance plus the opportunity to buy or sell leave
• Company Pension
• Onsite childcare facilities
• Cycle to Work Scheme
• Employee Assistant Programme with Health Assured



We offer discounts and savings that make a difference to you including:
• Discounted travel, accommodation, airport parking, holidays, skiing and travel extras
• Subsidised bus pass
• Health and beauty, gifts, toys, fashion and entertainment
• Training and development opportunities including BICS and functional skills training





Social values are at the core of 2Gether Support Solutions. We welcome applications from all backgrounds to encourage a diverse and inclusive workforce.









Please see attached job description for full range of job duties.


This advert closes on Wednesday 29 May 2024

Helpdesk and Switchboard Operators are outgoing, customer focussed people that provide a critical service to all callers to 2Gether and the Trust (EKHUFT). They are part of a central point of contact that provides an efficient, tailored and courteous first line support service to patients, members of the public and staff.

Previous call handling experience and good IT skills would be an advantage.



This is a full time role, 37.5 hours per week. Due to service requirements operating a 24/7 rota, some degree of flexibility is required.



If you are looking for a rewarding and busy role, whereby you will be a vital part of the hospital team, showing excellent communication skills, initiative and self-motivation in your work, apply today for consideration.



· Respond to enquiries through various channels and deliver exceptional support to patients, staff and external callers

· Strong affinity with IT systems and ability to manage systems to ensure timely delivery of service requirements

· Able to perform under pressure by responding to Major incidents, Emergency calls, Fire Alarms etc

· Proactively monitor systems that manage work flow to different teams within 2gether and match with the right team or operative when required.







Why work with us?
• Generous annual leave allowance plus the opportunity to buy or sell leave
• Company Pension
• Onsite childcare facilities
• Cycle to Work Scheme
• Employee Assistant Programme with Health Assured



We offer discounts and savings that make a difference to you including:
• Discounted travel, accommodation, airport parking, holidays, skiing and travel extras
• Subsidised bus pass
• Health and beauty, gifts, toys, fashion and entertainment
• Training and development opportunities including BICS and functional skills training





Social values are at the core of 2Gether Support Solutions. We welcome applications from all backgrounds to encourage a diverse and inclusive workforce.









Please see attached job description for full range of job duties.


This advert closes on Wednesday 22 May 2024

This role will put you at the fore front of our Business Centre. It is a fast moving, challenging role that will give you great exposure to our vibrant customer base where you will have a direct influence over the service that we provide. Not only will you be managing a team in excess of 40 colleagues you will play a key role within the store\\'s management team, assuming the role of Duty Manager at points throughout the week.

This is a fantastic opportunity to be part of a successful team where you can kick start a career in Food Wholesaling.

Ensuring that the team comply with legal standards and company procedures at all times.

Ensuring that your team are fully trained in cash handling to minimise losses

Controlling debt and recover overdue or failed payments from customers

Maintaining accurate and timely payroll records.

Engaging with customers to prevent or resolve customer issues and complaints, utilising their feedback to improve customer service and satisfaction

Liaising with other department Supervisors to monitor orders for delivery

Managing a team of customer focused individuals throughout reception and checkout area

To be successful in this role your skills and experience will include:

Passionate about providing exceptional customer service

Flexible, adaptable and enjoys working with, as well as managing a team

An excellent communicator and have some experience in supervising or managing a team.

Practical experience in the retail trade

Housing Service Lead
Kent
6 Months
40 Hours
A nationwide housing provider are recruiting for a Housing Service Lead to manage a team of Support Workers to deliver high quality, effective supported housing and housing management services across Kent.

The Service
This Housing Service Lead role is working across four supported housing services in Margate, Rochester, Canterbury and Ashford. These services work with their service users on any underlying support needs and facilitate their move on to independent living.

The Role
The focus of this Housing Service Lead role is to lead and manage a team of Support Workers to deliver high quality, effective supported housing services and/or housing management services to a range of service user groups (including young people, homeless people and prison leavers) that meet their needs and meet contractual requirements and financial targets.
This will include the following tasks and responsibilities:

• Lead and deliver services in compliance with regulatory standards, ensuring adherence to operational and policy guidelines.
• Ensure service user support and safety plans are up-to-date and tailored to individual needs.
• Ensure team compliance with financial standards on voids, arrears, and re-lets.
• Act as a lead operational partner, liaising with external agencies and partners to establish service level agreements and maintain effective relationships.
• Collaborate with internal support services to optimize service delivery, promote service user involvement, manage rota and on-call arrangements, and ensure the best service provision.
• Lead team by example, upholding organizational values, and setting clear objectives to deliver priorities.
• Own and set direction for the team to achieve organizational and local goals.
• Communicate organizational messages effectively through regular team meetings.
• Set clear performance targets for direct reports, provide development and support, manage recruitment, attendance, conduct, and performance.
• Recognize and reward positive behaviors and encourage innovation among direct reports.
• Responsible for at least one support contract with budgets ranging from £200k to £1.5 million.
• Oversee units ranging from 25 to 150, depending on service user needs.
• Serve as the accountable safeguarding lead, ensuring effective risk management and response to safeguarding alerts.
• Manage budget effectively, liaise with finance colleagues, and implement financial recovery plans if necessary.
• Coordinate with the Asset Management Team for property management and with the Housing Management and Performance Team on tenure management and compliance with operational policies and procedures.

The Candidate
To be considered for this Housing Service Lead role, you will require previous experience managing a housing service and have excellent knowledge of housing support and management.
The role covers a large geographical area, so access to a vehicle for work purposes is a necessity, and as the role is working with vulnerable individuals, you will also require an Enhanced DBS check.

The Contract
This is a full time Housing Service Lead role, working 40 hours per week between 08:00 and 17:00, with some potential for home working. The role is on an initial 6 month contract, but has the potential to be extended or even made permanent.

How to Apply
To apply for this Housing Service Lead role, please email a copy of your CV to lee . mcmillan @ servicecare . org. uk or call on 01772 208 966 to discuss the role in more detail!
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!
Housing Service Lead
Kent
6 Months
40 Hours
A nationwide housing provider are recruiting for a Housing Service Lead to manage a team of Support Workers to deliver high quality, effective supported housing and housing management services across Kent.

The Service
This Housing Service Lead role is working across four supported housing services in Margate, Rochester, Canterbury and Ashford. These services work with their service users on any underlying support needs and facilitate their move on to independent living.

The Role
The focus of this Housing Service Lead role is to lead and manage a team of Support Workers to deliver high quality, effective supported housing services and/or housing management services to a range of service user groups (including young people, homeless people and prison leavers) that meet their needs and meet contractual requirements and financial targets.
This will include the following tasks and responsibilities:

• Lead and deliver services in compliance with regulatory standards, ensuring adherence to operational and policy guidelines.
• Ensure service user support and safety plans are up-to-date and tailored to individual needs.
• Ensure team compliance with financial standards on voids, arrears, and re-lets.
• Act as a lead operational partner, liaising with external agencies and partners to establish service level agreements and maintain effective relationships.
• Collaborate with internal support services to optimize service delivery, promote service user involvement, manage rota and on-call arrangements, and ensure the best service provision.
• Lead team by example, upholding organizational values, and setting clear objectives to deliver priorities.
• Own and set direction for the team to achieve organizational and local goals.
• Communicate organizational messages effectively through regular team meetings.
• Set clear performance targets for direct reports, provide development and support, manage recruitment, attendance, conduct, and performance.
• Recognize and reward positive behaviors and encourage innovation among direct reports.
• Responsible for at least one support contract with budgets ranging from £200k to £1.5 million.
• Oversee units ranging from 25 to 150, depending on service user needs.
• Serve as the accountable safeguarding lead, ensuring effective risk management and response to safeguarding alerts.
• Manage budget effectively, liaise with finance colleagues, and implement financial recovery plans if necessary.
• Coordinate with the Asset Management Team for property management and with the Housing Management and Performance Team on tenure management and compliance with operational policies and procedures.

The Candidate
To be considered for this Housing Service Lead role, you will require previous experience managing a housing service and have excellent knowledge of housing support and management.
The role covers a large geographical area, so access to a vehicle for work purposes is a necessity, and as the role is working with vulnerable individuals, you will also require an Enhanced DBS check.

The Contract
This is a full time Housing Service Lead role, working 40 hours per week between 08:00 and 17:00, with some potential for home working. The role is on an initial 6 month contract, but has the potential to be extended or even made permanent.

How to Apply
To apply for this Housing Service Lead role, please email a copy of your CV to lee . mcmillan @ servicecare . org. uk or call on 01772 208 966 to discuss the role in more detail!
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!

Proud member of the Disability Confident employer scheme