Total 7 customer service job vacancies in bexley da6 7at

Transformation Lead
Location: London
Contract: Temporary (6-month initial)
Rate: £900 to £1,000 per day umbrella
Start Date: ASAP
*Hybrid Working*
Contact: greg.waite@servicecare.org.uk

Job Description
Service Care Solutions are currently recruiting on behalf of a local authority in London for a Transformation lead to join the team on a temporary basis. The Transformation Lead is responsible for leading and delivering the council's transformation agenda, a programme of organisational transformation to deliver the council's agreed future operating model and medium-term financial savings.

The role includes the design, development and delivery of change programmes, engagement with service led transformational change, commissioning and oversight of suppliers to support complex change and transformation initiatives. The span of the role encompasses the whole council and interface with external partners where transformation is system wide.

The post holder will manage resources, teams, budgets, and timelines, as well as communicating updates and outcomes to stakeholders across the council, including in public committees.
With a strong focus on delivery and accountability the post holder will ensure effective programme governance and maintain arrangements for benefits realisation and a 'whole council' understanding of how corporate and service change programmes.

Candidate Criteria

• Relevant Management Qualification required with education to degree level as a minimum.
• Experience of design of whole organisation transformation programmes including delivery of business change programmes.
• Experience of delivering agreed operating models and medium-term financial savings.
• Evidence of handling complex organisational matters and challenging situations in large organisations
• Experience of leading and delivering large-scale transformation.
• Great communication skills and ability to work well on own initiative as well as part of a team

If you are interested in the role, or know of anyone who may be, please contact Greg at Service Care Solutions on 01772 208969 or email greg.waite@servicecare.org.uk
Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

Role: Administrator
Location: Bexley, DA1 5QJ
Hours: 40 hours per week | between 08:00 and 16:30 Monday to Friday
Salary: £27,352 pa


Join our team at Bexley as an Administrator! You'll play a key role in ensuring the smooth operation of our office. Your responsibilities will include collating and verifying technicians' documentation, updating service schedules, processing invoices, and finalising job details. You'll also support the administration team in daily tasks, helping maintain a professional and efficient work environment


Qualifications that set you apart include:
Previous administration experience in a similar role
Customer service experience
Ability to prioritise workload effectively with attention to detail


Our employees benefit from:
25 days holiday plus Bank Holidays
Enhanced pension scheme and DIS benefit
Employee assistance programme
Health shield medical cash plan, including access to GP anytime an online 24/7 appointment service
Training and development
Bike to work scheme
Occupational health support
My benefits platform - offering discounts from high street retailers and more


At Dennis Eagle we are proud to be an equal opportunities employer and a disability confident organisation. We are committed to fostering an inclusive workplace where diversity is celebrated. As part of our dedication to creating a supportive environment, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. We invite you to engage in an open conversation with us about how we can best support you and ensure that your unique skills and talents are recognised and valued. Your success is integral to our collective growth, and we look forward to working together to create a workplace that empowers everyone to thrive.

If you have any queries or would like to apply for the role, please contact us at recruitment@dennis-eagle.co.uk


Please don’t delay your application, this role could be filled at any time for the right candidate.

Please be aware that Dennis Eagle is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

To view our Job Applicant Privacy Notice please click here https://www.dennis-eagle.co.uk/globalassets/dennis-eagle-uk/documents/job-applicant-privacy-notice.pdf

Proud member of the Disability Confident employer scheme

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Head of Finance Business Partnering
Location: Greater London
Contract: Temporary (3 months initial)
Rate: £550-650 per day umbrella
Start Date: ASAP
*Mostly Remote Working*
Contact: greg.waite@servicecare.org.uk

Job Description
Service Care Solutions are currently recruiting on behalf of a Local Authority in London for a Head of Finance Business Partnering to join the team on a temporary basis. The postholder will be responsible for leading and implementing the business partnering function for the Adults directorate and will act as a partner with the service leadership teams to develop, challenge and support service plans and project delivery whilst reporting on the operational performance for the business partnering team

Key Responsibilities

• To proactively lead the financial advice and support within Business Partnering, particularly with reference to delivering savings and maximising service outcomes to residents.
• To ensure that financial information is relevant and balanced and is received by decision-takers at the appropriate level and in the appropriate form.
• To proactively identify areas of weak financial management, risks and pressures and to work with the relevant service to improve them.
• Lead in providing strategic financial advice to enable services to deliver continuous improvement in line with corporate priorities and the Council's Medium Term Financial Strategy, encouraging services to always be looking several years ahead.
• To lead, manage and motivate staff through excellent communication, professional guidance, support and development in accordance with the council's policies and procedures.
• To collaborate with stakeholders to proactively identify areas where finance can add value, including in particular better use of financial data analytics.

CandidateCriteria

• CCAB/CIMA/CIPFA Qualified Accountant
• Experience in a Senior Finance position within Local Authority, specifically Adults Finance is essential
• Experience of managing large budgets, business planning, quality and performance management including formulating budgets and financial models.
• Strategic financial management experience including delivery of a number of projects simultaneously
• Staff management experience with a track record of high performing teams

Great communication skills with the ability to work well on own initiative as well as part of a team
If you are interested in the role, or know of anyone who may be, please contact Greg at Service Care Solutions on 01772 208969 or email greg.waite@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

Do you love to chat and socialise with people? Would you consider yourself as a people person? Are you a good listener who remembers small details? If yes, we would love to hear from you!

Join us as a Customer Assistant in our Bexleyheath Club offering a 30 Hour contract which is fully flexible over 7 days and will include late nights and weekends.

The Role You’ll Play

As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You make sure our Customers have an outstanding experience every single time they visit the Club to enhance their overall experience.

Hit the Jackpot with Our Benefits


Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
Thrive App – for your mental wellbeing approved by the NHS
My Eva – an online financial expert to help with any money-related matters
Buzz Brights Apprenticeships including – Customer Service Level 3
Buzz Learning, our digital learning platform with access to 100s of online courses
In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
Access to Trained Mental Health Advocates for advice on your mental wellbeing
4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
Staff discount 50% off bingo tickets, food & soft drinks
Refer a Friend Scheme
Pension Scheme


Your Responsibilities as Part of Our Team


Build rapport and relationships with Customers
Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
Support with other duties as requested by the line manager
Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live


The Winning Combination We’re Looking For


Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
Outstanding communication skills that can be adapted to different situations when necessary
Experience of handling cash and basic numeracy knowledge
You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards


Applicants must be 18+

Service Care Legal are recruiting on behalf of a London brough Council who are seeking a Property Lawyer to join their team on a contract basis. Please find below further details with regards to this.

ROLE: Property Lawyer
LOCATION: South East London
RATE: £45.00 to £50.00
CONTRACT: Initial 6 months with

Please note that this would require office attendance 1 day per week.

The Role of the Property Lawyer

• To manage a full caseload of property law matters through to completion
• Matters will include mainly landlord and tenant matters but with a wide variety of other commercial property and local government related property advice and transactions
• To assist more junior members of staff when required

The Person

• A qualified Solicitor, Legal Executive or Barrister with a current practising certificate
• Previous local authority and public sector experience would be required
• Managed full caseloads of commercial property matters through to completion

The Benefits

• Flexible working policy
• Weekly payroll

If this Commercial Property Lawyer role sounds like an opportunity of interest, please feel free to reach out to Lloyd Stanley on 01772 208969, or email Lloyd.stanley@servicecare.org.uk. We also welcome referrals for this position, where a successful recommendation would be worth £500.

Avenues is a community where people smile, laugh, grow and achieve great things.

We are looking for a Service Manager to join the team in our Greenwich/Kidbrooke Service.

This service is home to ten adults living across three bungalows who have multiple and profound learning disabilities and complex health needs, and are non-verbal.

Our people we support do enjoy going out and about into their local community so we are providing a service vehicle therefore it would be desirable for the successful applicant to hold a full UK driving license but this is not essential.

You will have the amazing opportunity to make a wonderful impact on people's lives and supporting the Service Manager to build and lead a great team who you will support on shifts as part of the role, receiving full support from the beginning of your journey with us.

We just ask that you share our values and you have a fun, positive and can do attitude!

In this role you will motivate and inspire your team to provide outstanding support through effective training, coaching, and leadership by example. Acting as a role model you will empower the people we support to have active and fulfilling lives aligned with their needs and aspirations. You will be responsible for transitions of the people we support, Rotas', support plans, managing budgets, and monthly reports as well as recruitment, development and management of staff. On call duties will also be included.

Due to the role, a majority of the working week will be Monday-Friday 9-5; however, there is some flexibility to adjust these hours across the week to suit the service. There could be some occasional shift work where you will need to observe practices and ensure standards are being maintained across the services. There is also an aspect of on call required within the role.

Your values should match ours:

Respect: We treat people as we would wish to be treated ourselves.

Excellence: We don't settle for okay, we are determined to achieve more.

Integrity: We do the right thing, even if it takes more time and effort.

Pride: The work we do is something we want to tell others we are part of.

The ideal Service Manager looks like this:

• Have a genuine desire to help, develop and maintain high quality service provision for the people we support in this service appropriate to their assessed needs.
• Work with the Senior Operations Manager and be the Registered Manager with CQC to deliver safe, high quality services for the people supported.
• Has the skills and commitment to coaching and developing a team, with an emphasis on Practice Leadership with to develop and align practice.
• Understands the balance between keeping the person safe and positive risk taking.
• Deliver best practice based on Positive Behavioral Support principles, adopting Active Support and delivering high quality person centered support.
• Level 5 diploma or equivalent experience.
• Able to look at budgets and financial information to support the service remain financially viable.
• Desirable to hold a valid driving license and have access to own vehicle.

**Experience of working within Complex health needs, supporting people are non verbal and have profound learning disabilities**

For more details about the role, please have a look at the role profile.

Benefits you can expect:
* £36,000 per annum
* High quality training that supports your career development.
* Paid enhanced DBS check.
* Flexible working.
* Shopping discount via Blue Light Card and The Bene£its website.
* Up to 28 days paid annual leave (pro rata).
* Contributory pension scheme with life assurance.
* Free and confidential 24/7 access to a health portal, counselling and support.
* Recommend a Friend scheme - earn up to £500.

As part of our commitment to the "Disability Confident Scheme", candidates who declare a disability, and meet the key criteria for this role, will be given the opportunity to demonstrate their abilities at interview stage.

We reserve the right to close this vacancy early if a suitable candidate is found or experiencing a high volume of applications.

Proud member of the Disability Confident employer scheme