• As a Financial Customer Liaison you will be responsible for the following duties (if selected at the GS-07 level, duties will be performed in a developmental capacity):
• Provides financial support by serving as liaison between the site and DFAS on behalf of employees, contractors and management to ensure prompt and accurate handling of financial transactions.
• Serves as the primary POC for Defense Finance and Accounting Service (DFAS) personnel regarding material sales, accounts receivable, and accounts receivable related issues.
• Liaises with various parties to include, but are not limited to, DFAS, customer account specialists and customers to research and resolve billing and accounts receivable issues.
• Works with DFAS to resolve customer direct blocked invoices due to contract and goods receipt related discrepancies.

Duties include but not limited to:

• Using proper cleaning solutions to sanitize food preparation surfaces.
• Cleaning walk-in refrigerators and freezers in a food service or food handling organization.
• Handling and storing sanitized dishes, glasses and silverware for public use.
• Making sandwiches using prepared ingredients for cafeteria or buffet lines.
• Portioning food items into standard serving sizes using the proper utensils and containers.
• Assembling and tossing fresh fruit or green salads in large quantities for public consumption.
• Brewing coffee in a restaurant/commercial size coffee maker.
• Setting up glasses, silverware, dishes, trays and condiments in communal dining areas.
• Scouring and scrubbing heavy cooking utensils such as mixing bowls and pots.
• Performing heavy duty cleaning tasks such as ceilings and/or exhaust hoods.
• Loading and operating a continuous conveyor belt feeding dishwasher.
• Setting up cafeteria lines and/or steam-tables with hot and cold food items.
• Standing/walking to clear tables and carrying trays of heavy dishes for several hours or more at a time.
• Sweeping and mopping floors repetitively in high traffic areas such as corridors, entry ways, cafeterias and other areas.
• Moving kitchen equipment such as stand mixers, weight scales and meat slicers to clean spaces behind and under such equipment.
• Delivering meals, which may include hot foods and liquids, to patients' bedsides or patrons.
• Emptying trashcans containing food scraps and waste.
• Reading and understanding written material such as time and duty schedules.
• Reading and following instructions with regard to safety data sheets for hazardous chemicals.
• Reading and following instructions on menus, recipes, and/or basic work instructions.
• Following label directions in using cleaning or disinfecting/sanitizing agents.
• Applying sanitation principles to safeguard food against spoilage and waste.
• Adhering to safety policies and procedures when performing manual work involving lifting, carrying, transporting and delivering food or other items.
• Working quickly without accidents while at the same time being attentive to the quality of your work.
• Recognizing typical health and safety hazards for yourself and other workers around you.
• Working rapidly and accurately under the pressure of deadlines.

Duties include but not limited to:

• Using proper cleaning solutions to sanitize food preparation surfaces.
• Cleaning walk-in refrigerators and freezers in a food service or food handling organization.
• Handling and storing sanitized dishes, glasses and silverware for public use.
• Making sandwiches using prepared ingredients for cafeteria or buffet lines.
• Portioning food items into standard serving sizes using the proper utensils and containers.
• Assembling and tossing fresh fruit or green salads in large quantities for public consumption.
• Brewing coffee in a restaurant/commercial size coffee maker.
• Setting up glasses, silverware, dishes, trays and condiments in communal dining areas.
• Scouring and scrubbing heavy cooking utensils such as mixing bowls and pots.
• Performing heavy duty cleaning tasks such as ceilings and/or exhaust hoods.
• Loading and operating a continuous conveyor belt feeding dishwasher.
• Setting up cafeteria lines and/or steam-tables with hot and cold food items.
• Standing/walking to clear tables and carrying trays of heavy dishes for several hours or more at a time.
• Sweeping and mopping floors repetitively in high traffic areas such as corridors, entry ways, cafeterias and other areas.
• Moving kitchen equipment such as stand mixers, weight scales and meat slicers to clean spaces behind and under such equipment.
• Delivering meals, which may include hot foods and liquids, to patients' bedsides or patrons.
• Emptying trashcans containing food scraps and waste.
• Reading and understanding written material such as time and duty schedules.
• Reading and following instructions with regard to safety data sheets for hazardous chemicals.
• Reading and following instructions on menus, recipes, and/or basic work instructions.
• Following label directions in using cleaning or disinfecting/sanitizing agents.
• Applying sanitation principles to safeguard food against spoilage and waste.
• Adhering to safety policies and procedures when performing manual work involving lifting, carrying, transporting and delivering food or other items.
• Working quickly without accidents while at the same time being attentive to the quality of your work.
• Recognizing typical health and safety hazards for yourself and other workers around you.
• Working rapidly and accurately under the pressure of deadlines.

The incumbent assists in all aspects of the development, coordination, and management of the Center for Development and Civic Engagement (CDCE) Office and is responsible for independent management of specific programs or portions of larger programs. This includes, but is not limited to, planning, establishing and implementing policy, developing program goals and objectives, managing, evaluating, and coordinating (internal and external) resources of assigned areas.

• Assist in Development, coordination, and management of Center for Development and Civic Engagement (CDCE) office.
• Takes proactive role in meeting the needs of the facility or other VA affiliated program in establishing a vital link with the community.
• Interviews, schedules, places, and evaluates volunteers.
• Prepares volunteer personnel files in accordance with The Joint Commission and standards of VHA volunteers.
• Coordinates data analysis from diverse sources to prepare reports and evaluations of CDCE/Voluntary service programs and other initiatives.
• Plans and executes a variety of complex internal and external special events, including VISN-wide and national events where the local facility is a key host or sponsor, or responsible for securing major monetary or in-kind donations and volunteer support.
• Implements the strategic and operational plans developed by the CDCE/Voluntary Services Officer.
• Develops recruitment materials geared at both volunteers and community partners.
• Manages implementation of the Continuity of Operations and Emergency Management Plans in relation to volunteer training and communication, deployment of resources , and support of the overall facility emergency plan.
• Manages of all in-kind donations

• Nurse Manager (NM) is the designated first-line supervisory authority and is responsible and accountable for the 24/7 operation of their assigned units and provides coverage for other NMs as needed. The NM is responsible and accountable for the direction and supervision of specific orientation, training, development of staff, and evaluation of individual staff performance. They function as a role model, educator, practitioner, and supervisor providing leadership to the team. They enhance care outcomes by collaborating with members of the interdisciplinary team to remove barriers and implement new evidence-based cutting-edge programs/processes.
• The NM seeks knowledge from professional organizations to enhance leadership and career growth. They adhere to ethical principles in decision-making, fostering accountability at personal, organizational, and staff levels. They equip staff with tools for culturally competent care and promotes a culture of accountability for high-quality, cost-effective outcomes. They cultivate alliances across the care continuum, building trust through active listening, engagement, and emotional intelligence.
• The NM participates in the development of care delivery models and environmental design, ensuring evidence-based, accessible, affordable, and equitable patient care. Ensures compliance with accreditation and regulatory standards. Aligns nursing/clinical objectives with organizational strategic outcomes, participating in strategy planning and execution. They promote an inclusive workplace valuing diversity to achieve the organizations vision and mission.
• The NM maintains knowledge and ensures compliance with all regulatory and accreditation standards, Directives, policies, and standard operating procedures (SOP).

The Extended Care Service Community Living Center Staff Nurse is a Professional Nurse with broad-based clinical knowledge enabling him/her to effectively implement health promotion, disease prevention, and management for adult or older adult residents requiring skilled Nursing interventions in a long term care setting. CLC Staff Nurses typically provide care for residents with complex, mixed chronic medical and/or psychiatric conditions, residents with cognitive impairments, and residents who are terminally ill. The CLC Staff Nurse utilizes the Nursing process when assessing, planning, implementing, evaluating, and documenting Nursing care provided. He/she works collaboratively with the interdisciplinary team when planning and providing care to Nursing Home residents and their families. The Staff Nurse functions independently as a charge Nurse on the unit, organizing and delegating care activities to other RNs, LPNs, and NAs and providing feedback to the Nurse Manager regarding the practice of others in order to improve care. He/she may either direct the care of other Staff members or provide direct patient care depending on the needs of the unit. The CLC Staff Nurse participates in Quality Improvement activities in the CLC and/or Medical Center with the objective of improving patient care outcomes. He/she takes an active role in identifying his/her own educational needs and continually updating clinical skills.

83-1 Palliative Care
83-2 Short Stay Behavioral
84-1 Long Term/Respite Care/Rehabilitation
84-2 Dementia

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: 7:00am to 7:30pm or 7:00pm to 7:30am (six 12 hour shifts and one 8 hour shift). Hours may be rotated or extended based on needs of the Medical Center and our Veterans.
Compressed/Flexible: Available
Telework: Not available
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not authorized
Permanent Change of Station (PCS): Not Authorized
PCS Appraised Value Offer (AVO): Not Authorized
Financial Disclosure Report: Not required

The Licensed Practical Nurse will function in a variety of settings within the Medical Center. Work consists of personal nursing care duties, treatments, diagnostic support, recording, patient teaching and rehabilitation. The work of a Licensed Practical Nurse involves regular and recurring exposure to infection and transmittal diseased and ordinary risks and discomforts requiring incidence of unpredictable, assault behavior, unintentional related to confused, disoriented Veterans and/or patients with psychiatric disorders/history. Duties may include but are not limited to:

• Document patient care observation and information according to Policy and Procedure on appropriate forms.
• Follow safe practices and procedures to guard patient and personal safety as well as the safety of other individuals in the Medical Center.
• Carrying out patient care based on the Veterans condition and using judgement in selecting the appropriate order and sequence of procedures and treatments.
• Accurately recognize report and record relevant patient information.
• Perform support duties for complex diagnostic tests and or/specialized practices or procedures, which include preparing the patient, assisting in the diagnostic examination, preparing, and handling specialized instruments, and monitoring the Veterans condition before, during and after procedures.
• Establish constructive relationships with individual patients and their families to elicit feeling and attitudes, and to promote positive relationships, communication, and socialization skills.

We have an excellent opportunity for a Project Coordinator to join a housing association based in Brighton (East and West Sussex).

This is a full time, ongoing role offering £21.67 per hour Umbrella LTD.

The purpose of the job is to support the manager in the day to day operation of community venues ensuring VFM and the safe operation of the schemes. With a focus on the Community Assets, Health & Safety check, booking of community spaces across the region and invoicing .

Responsibilities:

• Provide a 'right first time' quality service offer embracing customers' needs and preferences.
• Contributing to the department and corporate objectives on customer satisfaction.
• Contribute to the management of the Community venues budget and process expenditure to an agreed budget.
• Maintain and/or utilize appropriate administration systems relating Community venues for service delivery and quality. Contribute and help monitor business plans and performance data for the facilities.
• Monitor and help manage the contracted services in respect of facilities management. Monitor and report repairs in Community Venues.

Requirements:

• Graduate or professional qualification relating to community facilities, community service, community development. or similar level of professional, relevant experience.
• Experience in supervising volunteers and project participants.
• Good communication and customer service skills.
• Relevant professional work experience.
• Full UK Driving License

If you have any questions, please contact Hona on 01772 208967 or email hona.bzowska@servicecare.org.uk

Client Service Representative

We are seeking an experienced Client Service Representative in the veterinary field to join our team.
At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously.   With every opportunity, we aim to exceed each pet owner’s expectations.
We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Why We Need You
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.   The CSR is the pivot around which the hospital operates and is responsible for:
• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.
 
We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

All are encouraged to apply! Join Peckham - WORK. GROW. ADVANCE.

Peckham is a nonprofit vocational rehabilitation organization. We specialize in providing vocational rehabilitation and training opportunities for people with significant disabilities, and/or other barriers to employment. If you have a disability or other barrier to employment, please be sure to fully complete the ‘eligibility for services questionnaire’ to help us determine the best fit and necessary accommodations for your employment needs.

If you do NOT have a disability, please complete the entire application including the questionnaire. Being a person without a disability will not impact your eligibility to be hired for this position.

This specific job is open to all interested candidates, both people with and without disabilities.

Logistical Support Customer Service Representative - Peckham, Inc.

Sign-On Bonus!

• Receive $300 after training!

• 90 days after training, you can also earn an additional $300 when you meet performance requirements!

JOIN THE PECKHAM TEAM!

• Great Company Culture. Peckham was named #11 in the 2015 Fortune Magazine’s “Great Place to Work” for small and medium companies and has been certified as a Great Place to Work® company for six consecutive years!
• Work Life Balance. At Peckham, we “embrace the ‘AND’”! 
• Rest & Relaxation. Receive 11 paid holidays per year, paid time off and sick time!
• Health Benefits. Medical with HSA options, as well as dental, vision, and life insurance.
• Career Development. Opportunities for professional advancement, including enhanced responsibility and increased pay.
• Support & Understanding. Peckham provides all Team Members with on-the-job support.

IMPORTANT INFORMATION:

• Wage: Start at $16.85/hour and go to $17.35/hour after training; $2/hour shift premium for Saturday & Sunday shifts and any hours worked between 6pm - 6am on weekdays; $4.41/hour for health and welfare benefits in addition to all wages

• Location: IN PERSON ONLY; Battle Creek, MI (this is not a remote position)

• Hours: Hiring for 2nd and 3rd shifts only (training on 1st shift)

SUMMARY

This is a phone-based customer service position supporting a government customer. Logistical Support Customer Service Representative (CSRs) in this position will be responsible for providing support through phone and email correspondence with customers. The activities associated with this position include identifying and prioritizing the customer’s request, documenting pertinent information, conducting research to provide resolution or escalation of the call if required.  Additionally, the CSR will encounter the need to utilize problem solving skills and multiple databases with proprietary government Customer Interaction Center systems. Successful candidates will have a customer service orientation, be fast learners able to adapt to new information, problem solve and possess excellent research skills.  

DUTIES AND RESPONSIBILITIES

• Provide superior customer service by answering incoming calls in a timely manner. 
• Follow established policies and procedures to respond and route calls appropriately.  
• Gather information to determine customers’ needs; apply problem solving skills and resolve the inquiry/request effectively.  
• Log customer information into a database ensuring data entry is accurate and complete. 
• Access database per customer request for information; use critical thinking skills to perform research to find a solution for the customer’s need and/or concern. 
• Verify and record demographic data with caller and escalate customer issues as appropriate. 
• Provide clear and concise written responses to customer and vendor inquiries or escalate to the responsible resource for resolution.  
• Open non-call work tickets: review, work and close incoming workload in specified timeframe based on priority. 
• Maintain and improve quality results by adhering to standards and guidelines. 
• Handle inquiries and requests in a courteous and professional manner, including calls received in crisis situations.  
• Control the pace and flow of the inquiry/request and manage call time effectively.  
• Follow protocol and apply sensitivity and discretion in handling confidential information.  
• Utilize multiple software systems and operate within them to resolve simple to complex vendor questions. 
• Flexibility in work hours and shifts is required. This job is subject to a shift bid system based upon performance/merit and hours can change on a bi-yearly basis. 
• Accept other related jobs/duties as assigned. 

MINIMUM QUALIFICATIONS

• High School Diploma or equivalent 
• At least 18 years old
• Proficient in the English language (written and verbal) 
• Bilingual Spanish positions - Proficient in the Spanish language (written and verbal) 
• U.S. Citizen 
• Ability to pass a thorough background check screening (credit and criminal history) to determine fitness for a federal security clearance 
• Oral and written communication skills sufficient to facilitate clear and accurate information exchanges with customers 
• Proficient computer skills (MS Office, keyboarding speed and accuracy, internet-based research) 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the individual will be required to multitask. The employee will also be required to speak, listen, read, and use a computer simultaneously during their scheduled shift. Individuals will be required to be mobile throughout the building.

WORK ENVIRONMENT

Individuals will be in a cubicle for most of their scheduled shift. Individuals are required to work well independently and as a member of a team. The tasks of the call center are repetitive in nature. The noise level is generally moderate. The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SECURITY

Many of the positions through the Business Services Division require a security clearance.  Thus, the candidate/employee must pass and maintain appropriate security and background checks as required for each area and/or contract.  The extent of the security and background check may vary by position.   Employment may also be contingent upon successful security and background checks and may be run on an ad hoc basis. Required security and clearance checks will be completed at no financial cost to the candidate.

OTHER INFORMATION

This job description in no way states or implies all duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

SPECIAL NOTES

These jobs are part of the AbilityOne program, to learn more about the AbilityOne program go to www.abilityone.gov

REASONABLE ACCOMMODATION FOR APPLYING NOTICE

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance or a reasonable accommodation to complete any part of your application please:

• Click HERE and you will be directed to the ILRU Directory to find an agency in your area that can assist you
• Click HERE and you will be directed to the American Jobs Center (AJC) finder to locate a center near you
• Email us at jobs@peckham.org
• Call us at (517) 316-4000
• Visit us at: 3510 Capital City BLVD, Lansing, MI 48906 (M-F 8am - 4pm)

Examples of reasonable accommodations may include making a change to the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

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