Total 132 customer service job vacancies in 1 tower lane suite 2850 oakbrook terrace il 60181

Do you thrive on delivering excellent customer service and making a real difference every day?

Do you enjoy injecting your excellent interpersonal skills to build relationships with customers to provide the service they deserve?

Then read on to learn more about our exciting role on offer

You will join our vibrant and welcoming/supportive Contact Centre team who are proud of the high level of service we provide for our customers.

We are a people business – excellent customer insight and experience needs to be at the heart of everything we do. Customers today have high expectations; their experience of using council services should not be second rate. We aim to meet customer needs by giving consistent information, advice and support at their convenience. Our customer model is built on the following principles

• A service that offers ease of access and intuitive navigation

• Consistent and high-quality contact management

• A service driven by customer insight and demand analysis

• A service that is delivered through appropriate delivery channels

• A service which has resilience and scale

• A service that is efficiently delivered

Main Responsibilities

As the first point of contact for our customers, you will use your excellent communication skills and professional and friendly manner to support customers with queries or complaints.

You will be required to listen, probe and investigate enquiries to determine the underlying needs of the customer, escalating queries where necessary

You will be required to work using your own initiative and judgement as well as work effectively as part of a team.

You will respond to customer queries through different channels such as telephone, e-mail and web chat

The Ideal Candidate

We are looking for you to,

• have experience in a customer facing environment ideally in a contact centre
• be passionate about delivering the best customer service possible
• be able to use own judgement to resolve queries and complaints quickly and effectively
• have excellent listening skills and an empathetic approach when addressing issues or complaints
• be self motivated and able to work under pressure
• be able to contribute new ideas to help deliver personal and team performance

The hours of work are 9.00 -17.00 Monday to Friday

The position is fixed term role for two years

Successful candidates will be supported to develop in this role through a week’s comprehensive training in our Stafford office as well as continuous support and development to enable you to reach your full potential and enhance your career.

Interviews will take place in the two weeks following this advert closing.

For further information about this role please email Charlotte Pinks, Customer Service Team Leader - charlotte.pinks@staffordshire.gov.uk

About Staffordshire County Council

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.

Proud member of the Disability Confident employer scheme

Customer Assistant | Dan Murphy’s | Share your passion

Looking for an adventure? You’ll fit right in at Dan’s! As one of our spirited Customer Assistants, you’ll leave your mark on our customers, team and local community. With over 270 stores and 6500+ team members, we’re on a mission to share our passion for drinks and great times, just like our founder Daniel Francis Murphy did.

The ROLE:

• Leave your mark on our customers by providing memorable in store experiences which are centered around product discovery
• Increase your daily step count while stocking our shelves with the products that Dan’s is famous for
• Discover ways that you can bring our products to life through storytelling
• Adhere to responsible service of alcohol guidelines
• Importantly, be your authentic self.  Diversity is what makes our culture here at Dan’s

The YOU:

• YOU are passionate about people and creating memorable customer experiences
• YOU have the ability to work autonomously and in a team
• YOU have good availability to work across key customer hours
• YOU have a thirst for knowledge and feel excited to discover something new every day
• YOU want to join a business where you can dream big about your future and reach your potential

How we take care of our PEOPLE:

An exclusive discount card for Dan Murphy’s, BWS and other Endeavour Group brands including ALH pubs not to mention discounts from Woolworths and Big W. Endeavour Wellbeing Support, our Employee Assistance Program that offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance. Grow your career within Dan Murphy’s and the wider Endeavour Group network.

If drinks excite you - and you’re close-enough on the requirements, we’d love to hear from you!

Candidates will be required to complete a functional screening assessment as part of the recruitment process.

We are together creators
We’re big, but part of something much bigger. Dan Murphy’s is one of a number of brilliant retail businesses like BWS, ALH Hotels, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about having a good time - creating a safe, inclusive and fun place to work. We’re all about creating a more sociable future - for our customers and each other.

#WeAreTogetherCreators #ComeAsYouAre #FeelTheEnergy #DreamBig #LeaveYourMark #DanMurphys #DrinkBetter #EndeavourGroup 

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.

The major duties of the Recreation Fee Technician position include, but are not limited to, the following:

• Serve as a front-line, uniformed representative of the NPS, answering visitor questions and explaining the area's recreational opportunities, including NPS interpretive services, concession operated facilities and services, campground availability, hiking trails, etc.
• Perform assignments in accordance with all NPS and U.S. Treasury regulations governing the handling of government funds.
• Assist higher level personnel with auditing fee collection program components/systems (e.g. cash registers, road/t??ail registers, honor systems, automated fee machines or AFMs, donation boxes, etc.).
• Assist in completing audit paperwork and documenting findings.
• Communicate audit results to supervisor.
• Prepare and complete remittance reports and bank deposits for funds donated and/or collected by others.
• Review shift reports and count funds collected.
• Investigate and proactively resolve routine or recurring discrepancies, and track overages, shortages, and errors.
• Inventory and/or restock fee program supplies and assist with placing orders and preparing requisition requests for equipment/supplies as needed.

Starting at $39,576 Per Year (GS 5)

Telecare Officer

Service care Solution are currently recruiting for a Telecare Officer in Tower Hamlets

The Telecare Officer will contribute to a team responsible for the provision of an efficient, effective, comprehensive, front-line Telecare service, providing information, advice and assistance to service users and other customers or agencies, on the Telecare and out of hours service provided by the Council.

Pay rate - £21.58 PAYE / £28.22 Umbrella

Main Responsibilities

As a Telecare Officer, you will be responsible for:

• To contribute to a team responsible for the provision of an efficient, effective, comprehensive, front-line Telecare service, providing information, advice and assistance to service users and other customers or agencies, on the Telecare and out of hours service provided by the Council, by being the first point of contact for calls requiring an action or a visit by the Telecare Officers, other out of hour's staff or agencies.

• To assess situations and take appropriate action according to the problems found and the needs and wishes of the service user on the Jontek system, telephone or in person. Action required may involve a home visit or welfare check by a Telecare officer requiring first aid or personal hygiene care in line with procedure.

• To assess, install, programme, check and instruct service users on the usage and testing of all Telecare equipment. Where appropriate to rectify/resolve faults, replace or remove Telecare equipment in service user's homes.

• To actively support the implementation, facilitation and provision of Telecare and out of hours service provided by the Council. To effectively liaise with all staff involved in the delivery of the Telecare and out of hours service within the council and other agencies ensuring that the highest standards of service delivery are maintained.

Requirements:

• Experience in similar role
• To carry out all duties in a flexible manner, according to an agreed 24 hours 365 day a year rota pattern.
• Enhanced DBS

Working with Service Care Solutions comes with many benefits, including:

• A specialist consultant within an experience and dedicated recruitment team
• Excellent rates of pay
• Payroll services twice a week

If you are interested in the Telecare Officer, or know of anyone who may be, please contact Emma at Service Care Solutions on 01772 208964 or email emma.petricco@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!

We are looking for IT Staff who will ;

·      Assisting in troubleshoot employee’s laptop or other IT’s assets issue both hardware and software for all Staff including all Ships.

·      To assist preparing new/replacement laptop or other IT requirements for the office for all for all Staff including all Ships

·      Managing existing IT’s company assets.

o  Install, configure, and maintain computer systems, software, printers, and other peripherals (NAS, CCTV and Network devices)

o  Monitor and maintain antivirus and endpoint protection systems.

o  Maintain Microsoft Outlook for company emails

·      To assist in monitoring Crewing Management System.

·      To assist in company’s promotional items.             

o  Create graphics, layouts, and branding materials for internal or external use.

o  Collaborate with other departments to design user-friendly interfaces or presentations.

·      As a runner for IT’s purchasing / maintenance matter.

Do you thrive on delivering excellent customer service and making a real difference every day?

Do you enjoy injecting your excellent interpersonal skills to build relationships with customers to provide the service they deserve?

Then read on to learn more about our exciting role on offer

You will join our vibrant and welcoming/supportive Contact Centre team who are proud of the high level of service we provide for our customers.

We are a people business – excellent customer insight and experience needs to be at the heart of everything we do. Customers today have high expectations; their experience of using council services should not be second rate. We aim to meet customer needs by giving consistent information, advice and support at their convenience. Our customer model is built on the following principles

• A service that offers ease of access and intuitive navigation

• Consistent and high-quality contact management

• A service driven by customer insight and demand analysis

• A service that is delivered through appropriate delivery channels

• A service which has resilience and scale

• A service that is efficiently delivered

Main Responsibilities

As the first point of contact for our customers, you will use your excellent communication skills and professional and friendly manner to support customers with queries or complaints.

You will also be,

• taking a high number of calls per day, assisting members of the public in a range of services which may include Adult Social Care and Adult Safeguarding and Children's.
• required to listen, probe and investigate enquiries to determine the underlying needs of the customer, escalating queries where necessary.
• required to work using your own initiative and judgement as well as work effectively as part of a team.
• developing and maintaining a strong level of knowledge regarding processes and policies.

The Ideal Candidate

You'll

• have experience of working in a busy Contact Centre
• be passionate about delivering the best customer service possible
• be able to use own judgement to resolve queries and complaints quickly and effectively
• have excellent listening skills and an empathetic approach when addressing issues or complaints
• be self motivated and able to work under pressure
• be able to contribute new ideas to help deliver personal and team performance

We have 1 x Permanent role (37 hours per week)

For further information about this role please email Charlotte Pinks, Team Leader charlotte.pinks@staffordshire.gov.uk

Interviews to be held w/c 11th November 2024

About Staffordshire County Council

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.

Proud member of the Disability Confident employer scheme

Customer Service Advisor

One Strawberry Lane (the best view of St James’ park)

Newcastle upon Tyne – Hybrid, two days in our One Strawberry Lane office based and 3 days at home (First four weeks will be full time office-based Monday to Friday 9:00 am to 17:00 pm)

Full Time – 37.5 hours per week Flexible shift rotation. Monday to Friday currently between 8:00 am till 6:00 pm on a shift rotation.

Starting salary: £23,464 pa, with great benefits which include a Health Cash Plan

Start date 25th November 2024

Home, a place where you belong

How about working for one of the top ten Workplace’s in the UK, according to the Great Place to Work 2024 National survey results?

Do you want to work in the most technologically advanced office building in the region? This is a building like no other in Newcastle.

Do you genuinely care, and get a buzz from helping people?

Fancy going home each day knowing that you have helped change our customers lives for the better.

Home Group is a social enterprise that supports some of the most vulnerable in society, including people with mental and physical health issues. Are you up for a new challenge in supporting our customers?

If so, we are looking for brilliant new colleagues to join our European award-winning team. (I Know, that’s impressive!!) This isn’t “just” any old customer service role, we’re looking for “customer service heroes” to support our customers.

You bring

• You’re a positive, confident & enthusiastic communicator with the ability to handle objections.
• You’re resilient when faced with a challenge or when things don’t go to plan. Can you remain calm dealing with some distressing calls from customers who are relying on your help?
• You follow process when it’s important but can also think on your feet. We want a win-win for both our customer and the business.
• You care about our customers and give every customer the brilliant experience they deserve.
• You have strong customer service skills and excellent verbal and written language abilities. As well as calls our customers use email, Live chat, and social media to contact us. Have you experience using these tools?
• You’re comfortable leading the conversation and finding the right outcome for our customers.

Job details

• Full Time: Currently Monday to Friday between 8:00 am till 18:00 pm on a shift rotation.
• We staff bank holidays with volunteers, so if you’d like to be off, you probably can. You just need to request it.
• This leaves plenty time to attend our summer and Christmas parties, summer kid’s activities or discounted panto. We’d love you to get involved.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• All the “tech” you need to enable you to work effectively from either home or the office.
• Health Cash Plan saving you up to £1140 pa. We’ll cover your costs (and your kids if you have them) towards dental, optical, prescription charges, alternative therapies, and lots more.
• Competitive pension scheme with employer contributions
• Excellent career progression, through personal development plans and our “Grow our Own” development programme. Our management team all started their careers as customer service advisers.
• Shopping discounts & access to the Blue Light Card discount scheme
• Technology Purchase Scheme (That new TV or smartphone is a few clicks away!)
• Cycle to work and car scheme (bike storage, drying rooms and showers are available at our office)
• Discounted Gym Membership
• Time off for volunteering
• A wide range of engagement activities in the workplace led by our colleague engagement team.
• Learn more about our benefits on our website.

Find out more

Click APPLY NOW to see our Customer Service Advisor Job Description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.

Email our Service Centre management team at sean.armstrong@homegroup.org.uk with any questions you may have and, we will get back to you asap. You can even arrange a time that suits you to pop into our awesome Head Office next to St James Park. Our café is the ideal place for a chat with one of the team and the cappuccinos are amazing!

Start date of 25th November 2024. You must be available for our Office based four-week training programme from that date.

Proud member of the Disability Confident employer scheme

Parts Advisor / Customer Service Advisor
Peterborough
Up to £30k
A rare opportunity has arisen for an experienced Parts Advisor to join a well-respected business based in Peterborough. This new addition to the team needs to have good all-round parts knowledge, ideally across multiple brands and be capable of working in a busy service-based environment.
This role is critical to the success and efficiency of the business, you will be supplying parts at speed to the relevant workshop technician whilst also ensure cost-effectiveness for the company.
Salary is dependent on experience, up to £30k is available to a genuine expert in their field.
Candidate Requirements:
* Automotive Parts Experience ideally from a car background but other sectors may be considered (HGV, plant etc.)
* Organised and driven by giving a great level of service to the workshop team.
* Ability to prioritise work in order of importance and urgency.
* Teamwork is critical as this is a very varied and busy role.
Working Pattern and Benefits
* Monday to Friday - 8am-5:30pm
* 30 Days Holiday - Including Bank Holidays
* Company Pension
* Training, growth and progression available for the right candidate.
Large long-established Company
Modern working environment #LI-PB1

Service Charge Assistant Accountant

One Strawberry Lane, Newcastle, Hybrid working

Permanent full time (37.5 hpw), Monday to Friday

Salary £26,400 to £29,858 negotiable based on skills and experience, plus brilliant benefits including health cash plan!

Home, a place where you belong

Are you passionate about finance, not fazed by large amounts of data and have a great eye for detail? As a Service Charge Assistant Accountant, you will play a key role in ensuring our service charge accounts are produced on time and accurately to our customers. After all, placing our customers are at the heart of everything we do, is just how we operate.

This is brand new and exciting role within our organisation so a fantastic opportunity to join us at the start of this journey in really making a difference to how we set and manage our service charges for our customers.

Typical day as a Service Charge Assistant Accountant

• Monitoring expenditure, preparing journals, and providing variance analysis.


• Strong working relationships and collaboration with our Leasehold Team to understand how our schemes are set up and the services that we deliver.


• Interpreting and producing financial data into a customer friendly format that means we can demonstrate where our customers money goes.


• Highlighting areas for improvement, where we are under recovering our costs and help us to protect our income.


• Supporting operational colleagues to ensure expenditure is captured and coded correctly.


• Continuously improving processes to enhance our financial services.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK.

You have

• Solid accounting knowledge, either through experience or qualifications such as AAT.


• Experience of social housing or property management service charges, including a robust knowledge of the legislation for the calculation and implementation of service charges.


• Strong proficiency with integrated financial systems and software like Excel in order to analyse large complex data sets.


• Excellent communication skills, with the ability to write clear, concise reports and deliver information to a range of audiences.


• Excellent organisational and time management skills, and the ability to plan and prioritise your own workload.

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review.

Our team

You’ll be an integral part of both our Financial Reporting team, led by Emily, and our Leasehold team, led by Christine, ensuring brilliant collaboration between the two. We are all super passionate about what we do and there is a great team spirit. We all bring a great eye for detail, creative spark and passion for our roles. We’re keen to ensure we are not just your “typical accountants.”

Job details

• Flexible working hours (or we’re open to agreeing a work pattern with you).


• You’ll manage your own diary, so if you need to work from home to take delivery of your new fridge or take a longer lunch for a haircut, you can use your flexi time to manage that!


• This is a hybrid role, and you’ll spend 2 days in the office, 3 days working at home.


• Able to use technology for producing financial data, completing online learning and collaborating with colleagues.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!


• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.


• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.


• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!


• Colleagues really matters to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.


• Explore our benefits in detail on our website.

Find out more

Click APPLY NOW to see our Service Charge Assistant Accountant Job Description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.  Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk

Proud member of the Disability Confident employer scheme

SEN Quality Assurance Manager

Service care Solution are currently recruiting for a SEN Quality Assurance Manager in Tower Hamlets

The SEN Quality Assurance Manager will manage and lead the SEND Quality Assurance Framework and processes in ensuring high quality Education, Health and Care Plans (EHCPs) for children and young people with Special Educational Needs and/ or Disabilities (SEND).

Pay rate - £266.24 per day / £350 ltd (umbrella)

Main Responsibilities

As a SEN Quality Assurance Manager, you will be responsible for:

• To oversee the processes within the Quality Assurance Framework, continually improving the quality of advice provided for, and quality of issued, EHCPs following assessment and review.
• To support the SEND Service Manager in reporting on the quality of EHCPs to the SEND Improvement Board through audits and findings of the Quality Assurance Group.
• To deliver training and tools to the SEND Service regarding coproduction, keeping the child/young person at the heart of a person-centred approach and having regard to the voice of the child/young person and the aspirations of the family at all times.

Requirements:

• Enhanced DBS
• Experience in a similar role
• An extensive knowledge of the Children and Families Act 2014 and the associated SEND Code of Practice.

Working with Service Care Solutions comes with many benefits, including:

• A specialist consultant within an experience and dedicated recruitment team
• Excellent rates of pay
• Payroll services twice a week

If you are interested in the SEN Quality Assurance Manager role, or know of anyone who may be, please contact Emma at Service Care Solutions on 01772 208964 or email emma.petricco@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!

You will support the Customer Service Supervisor to ensure that our customers needs are exceeded at all times. You could find yourself dealing with customers on reception, settling invoices in our pay points, providing fast efficient service on our checkouts or may be working with other members of the store team in other departments. No two days will be the same but what you will get is a great sense of fulfilment and you will find yourself at the heart of our customer experience.

Supporting the Customer Service Supervisor in their duties. This will involve ensuring that all of our due diligence relating to customer accounts are accurate and up to date so an eye for detail is essential.

Providing an environment where we deliver fast efficient service to our customers so you will be dynamic and show a real passion for customer satisfaction.

Taking ownership of the customer service operation in the absence of the Customer Service Supervisor.

An ability to lead from the front and be able to prioritise your workload.

Great communication skills as you will be dealing with our valued customers as well as other areas of the store operation.

Energy and drive so that you can lead from the front when it comes to delivering fast and efficient service.

A good eye for detail as you will be involved with various administrative duties.

Are you interested in working for a well-known company doing days shifts?
Your role will be to unload containers full of school furniture. Please note that there is heavy lifting.

Previous warehouse experience is preferred. The position does include some heavy lifting, but warehouse equipment is all provided to assist.

This is a temporary role.

You will be working Monday to Friday from 09:00 until the containers are unloaded, around 8 to 10 hours.

The rate of pay for this role is £11.50 per hour.

CUSTOMER SERVICE OFFICERS (ADMIN)

Bournemouth

Temporary reviewed March 2025 (Could lead to permanent role)

£12.18ph increasing to £12.44 per hour after 12 weeks

Mon to Fri 08.00am to 17.30pm

37 hours per week

Weekly Pay

Immediate start

Do you have previous admin experience?

Confident communicator seeking a diverse role?

Confident on the phones and using multiple software’s?

Our client is seeking CUSTOMER SERVICE OFFICERS (ADMIN) to join their team on a temporary on-going basis. For the right candidate the position could become permanent. This is a fast-paced office administration role. You will be required to multi-task accurately and be a team player. This is a telephone role where the successful candidates will be taking calls about Council Tax, Parking, Concessionary Travel (Bus Passes), Blue Badges, Homeless and General Enquiries.

Within your CV, you must show evidence of the following skills:

• College / University education level or previous experience of working in a fast-paced office environment.
• Strong working Knowledge of IT Systems – Windows based applications
• Good communication skills – Via telephone, email and word processing
• Ability to prioritise workload and pay attention to detail
• Accurate Data Input

Candidates must hold:

• Passport or Birth Certificate with proof of National Insurance

INTERESTED?

APPLY NOW BY CALLING 01305 239239 OR EMAIL CV TO Weymouth@citycentrerecruitment.co.uk STATING JOB TITLE IN SUBJECT LINE

In line with the requirements of the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.

City Centre Recruitment is an equal opportunities employer.

City Centre Recruitment is acting as an employment business in relation to CUSTOMER SERVICE OFFICERS (ADMIN)

#Citycentrerecruitment #Weymouthbranch #tempjob #recruitmentagency #seekingwork #Administration #Telephonerole #dataentry #Bournemouth #Dorset #immediatestart

INDWM

Customer Assistant | Dan Murphy’s | Share your passion

Looking for an adventure? You’ll fit right in at Dan’s! As one of our spirited Customer Assistants, you’ll leave your mark on our customers, team and local community. With over 270 stores and 6500+ team members, we’re on a mission to share our passion for drinks and great times, just like our founder Daniel Francis Murphy did.

The ROLE:

• Leave your mark on our customers by providing memorable in store experiences which are centered around product discovery
• Increase your daily step count while stocking our shelves with the products that Dan’s is famous for
• Discover ways that you can bring our products to life through storytelling
• Adhere to responsible service of alcohol guidelines
• Importantly, be your authentic self.  Diversity is what makes our culture here at Dan’s

The YOU:

• YOU are passionate about people and creating memorable customer experiences
• YOU have the ability to work autonomously and in a team
• YOU have good availability to work across key customer hours
• YOU have a thirst for knowledge and feel excited to discover something new every day
• YOU want to join a business where you can dream big about your future and reach your potential

How we take care of our PEOPLE:

An exclusive discount card for Dan Murphy’s, BWS and other Endeavour Group brands including ALH pubs not to mention discounts from Woolworths and Big W. Endeavour Wellbeing Support, our Employee Assistance Program that offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance. Grow your career within Dan Murphy’s and the wider Endeavour Group network.

If drinks excite you - and you’re close-enough on the requirements, we’d love to hear from you!

Candidates will be required to complete a functional screening assessment as part of the recruitment process.

We are together creators
We’re big, but part of something much bigger. Dan Murphy’s is one of a number of brilliant retail businesses like BWS, ALH Hotels, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about having a good time - creating a safe, inclusive and fun place to work. We’re all about creating a more sociable future - for our customers and each other.

#WeAreTogetherCreators #ComeAsYouAre #FeelTheEnergy #DreamBig #LeaveYourMark #DanMurphys #DrinkBetter #EndeavourGroup 

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.

Customer Relations Advisor - Required at Castor Lodge Care Home located in the village of Castor near Peterborough PE5 7BD , Part of the Country Court Family
Hours: 37.5 Hours per week -Monday to Friday
Salary OTE £44,000 (£30,000 BASIC & £14,000 Commission for an on-target performance)
Castor Lodge located in the village of Castor near Peterborough provides a warm welcome as soon as you set foot through the door. The home has been designed for residents living with dementia in mind and incorporates themed areas to facilitate meaningful activities for residents including its own pub, hairdressing salon and nail spa, corner shop and café bistro not to mention the beautiful outdoor spaces, for relaxation
Are you a switched-on salesperson with a big passion for people? We are seeking a dynamic and compassionate Customer Relations Manager with strong sales and relationship skills to join our team at Castor Care Home.
Come and join us at Country Court, and we’ll give you responsibility, rewards and job satisfaction that really add up.
Country Court is proud to be a family run business that’s grown over the years to a family of 2,800+ employees and over 40 care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas – we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team!
THE CUSTOMER RELATIONS MANAGER ROLEIn this role, you will be responsible for creating community relationships through local business development to encourage private enquiries. You will be managing enquiries from initial contact through to admission, priding yourself on positive relationships with residents, their families and professionals.
You’ll arrange home open days and professional networking events, working closely with Country Court’s marketing and operational teams – all while developing strong relationships with a variety of people and businesses locally to promote the home.
You’ll be working with families at a challenging time, when someone is transitioning into the next chapter of their life. That’s why your ability to meet KPIs must be balanced by your empathy and passion for people.

Key Responsibilities:



Admissions Management: Oversee the admissions process from initial enquiry to move-in, ensuring a smooth and welcoming experience for new residents and their families.
Customer Relations: Build and maintain strong relationships with residents, families, and external stakeholders.
Business Development: Develop and implement strategies to increase occupancy rates and drive new business through community engagement and effective marketing.
Community Engagement: Act as the face of the care home in the local community, building partnerships and promoting the services we offer.
KPI Achievement: Monitor and manage key performance indicators, including occupancy rates and average weekly fees, to meet financial and operational goals. This includes contract and direct debit compliance for the home.
Team Collaboration: Work closely with the Home Manager and other team members to ensure cohesive and efficient operations.


ABOUT YOUWe’re open to what your professional background looks like but must include proven experience in customer relations, sales or business development roles. Our Customer Relations Managers may come from consumer banking, nursing, leisure/fitness, and pharmaceutical sales with strong B2C experience. They’ve proven business development and sales success and they’re competitive, but they care. Above all, they love seeing the end results of their efforts: happy residents and families whilst achieving KPIs.
The ideal candidate will:

Have the ability to communicate confidently with people at all levels both face to face, telephone and email.
Strong interpersonal and communication skills, with the ability to build rapport and trust quickly.
Ambitious and target orientated with the ability to use own initiative.
Excellent organisational and time management skills.
Compassionate and empathetic approach to dealing with residents and their families.
Experience in the elderly care sector is desirable.
Understand the local area and demographic.
Proficiency in using CRM software and other systems.
Due to local business development being required, full driving license is essential.

IN RETURN
You’ll be joining a family business and will benefit from our generous range of benefits which include:

28 days holiday (FTE) (including bank holidays)
Annual pay reviews, pension contributions & enhanced bank holiday rates
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
Refer a friend or resident bonus scheme*
Pension Contributions & access to Blue Light Card which provides a range of excellent discounts for shops, restaurants, days out & more.

*Subject to Terms and Conditions