Total 924 health beauty fitness job vacancies in pittsburgh pa 4 allegheny center pittsburgh

• The primary responsibilities of the incumbent will be to conduct behavioral, neuroimaging, and neurophysiological data collection; and behavioral, neuroimaging, and neurophysiological data analysis for Human Studies.
• The incumbent will provide operational support and coordination for the implementation of VA research and quality improvement projects as directed, handles project questions and problem independently
• Manage timelines and deliverables for successful completion of the projects, writes research policies, guidelines and procedures, and other documents, facilitating the compliance with all regulatory and administrative project requirements.
• Responsible for medical abstraction activities, including identifying and screening eligible candidates and validating appropriate data elements of the project.
• The incumbent will provide operational support and coordination for the implementation of VA research and quality improvement projects as directed, handles project questions and problem independently in coordination with the PI. Manages timelines and deliverables for successful completion of the projects, writes research policies, guidelines and procedures, and other documents, facilitating the compliance with all regulatory and administrative project requirements. May be responsible for medical abstraction activities, including identifying and screening eligible candidates and validating appropriate data elements of the project.
• In all activities, adhere to Good Research Practice guidelines.

• Plan, direct, analyze, and coordinate administrative activities within the clinic as directed by Group Practice Manager.
• Establish operating policies to implement administrative management and personnel matters.
• Develop plan, and program to initiate, manage, control and assess the impact of new and on-going services.
• Provide budget and accounting expertise and support to interpret financial information and applies accounting concepts to analyze data.
• Prepare a variety of monthly reports covering status of funds, expenses, and obligations.
• Conduct management studies, including cost effectiveness, organizational structure, and equipment utilization.
• Review manpower records and charts maintained for proper maintenance.
• Perform management analyses for special projects, such as budget formulation and execution, automation management, civilian personnel issues, procurement planning, resource management, and organizational efficiency.

• Monitors and promotes improvement of safety programs. Assists in ensuring government and contractor compliance with safety requirements.
• Ensures institutional safety compliance with all applicable safety requirements to those program areas requiring remedial action.
• Performs analyses of compliance with safety regulations and procedures instituted by OSHA with oversight from a senior safety specialist.
• Makes recommendations on any changes or improvements to the current system or systems which will ensure Safety and Mission Assurance (SMA) and Kennedy Space Center (KSC) are prepared for any incidents and/or emergencies, mishaps, disasters, etc.
• Recommends modifications and/or revisions to NASA and contractor safety policies, procedures, and guidelines. Prepares basic instructions to implement newly developed or modified guidance.
• Assists in the implementation of a major agency program dealing with complex hazardous conditions that involve a variety of safety considerations.
• Recommends modification or development of procedural policy initiatives based on problems that arise during ongoing program execution.
• Develops, coordinates, and reviews center safety capabilities, authorities, plans, procedures, training, and exercises.
• Fosters a culture of engagement, diversity, inclusiveness, excellence and innovation. Champions NASA's commitment to Diversity, Equity, Inclusion and Accessibility to create an environment that promotes a commitment to safety, integrity and teamwork.

• Assign work to subordinates based on priorities, difficulty of assignment, and the capabilities of employees.
• Exercise personal leadership in establishing, maintaining, and carrying out a continuing affirmative action program designed to promote equal employment opportunity in every aspect of personnel practice of employees.
• Is the administrator for the credentials and privileging program ensuring that privileged health care providers are qualified and competent to meet the complex, diverse medical needs and to achieve and maintain accreditation by The Joint Commission.
• Make recommendations to the Command based on analysis of new requirements and articulates impacts to the organization.
• Provide consultation services to the Command and subordinate facilities on interpretation and development of the requirements within the Credentialing/Privileging arena.

The major duties of the Health Benefit Assistant include but are not limited to:

• Screen, advise, and assist Veterans and other beneficiaries seeking and receiving medical treatment.
• Subject matter experts to the HAS Section Chiefs and support the management information components of all health eligibility related programs.
• Provides advice, problem resolution, and administrative support for eligibility issues related to healthcare services. Knowledge of pertinent laws, regulations, polices, guidelines and procedures is required.
• Entering data and information when necessary, but also reviewing reports, records and statistical computations for accuracy.
• Involved in an extremely complex blend of computing technology, medical information, communication skills and leadership qualities in a rapidly changing environment.
• He/she must possess vast computer knowledge in creating and capturing data.
• Interviews and registers applicants to determine eligibility and legal entitlement of applicants for health care, including assignment into the appropriate enrollment priority group.
• Verifies eligibility using various methods, including: income assessments, military discharge documents, Hospital Inquiry (HINQ), Veterans Benefits Management System (VBMS), Veteran Information Solutions (VIS) and other means such as communication with VA Regional Office.
• Administers income assessments (means tests).
• Advises and counsels Veterans and their beneficiaries or representatives of financial obligations, co-pay requirements, and their rights to appeal.
• Deals with and resolves complex eligibility, co-pay, and insurance questions that arise.
• Explains to each individual the specific conditions or actions that could affect their co-pay status or eligibility for benefits.
• Informs Veterans of their responsibility to report changes in their demographics, insurance, and other significant factors.

The incumbent is responsible for developing, directing, coordinating and administering an effective and efficient Environmental Management Service program.

• Participates on the Infection Control Committee and frequently collaborates with the hospital Infection Prevention team.
• Contracts with private companies to augment in-house staff operations for remote clinics.
• Responsible for the Cleaning and Disinfection of Non-Critical Reusable equipment/items for patients in Hospital.
• Develops and directs interior decoration activities to assure such factors as: function of area and environment desired; comfort of beneficiaries, visitors and employee; durability for materials utilized and their ease of maintenance and economy to the Medical Center.
• Responsible for the Integrated Pest Management Program for the VAMC, to include planning, organizing, directing, controlling and evaluating the effectiveness of the program.
• Responsible for the planning, controlling and directing of the service to include budget development, staff needs, equipment needs and utilization of all available resources to ensure adequate supplies of linen for the facility operation.
• Involved in operational impact issues related to remodeling and/or new construction projects at the healthcare system.
• Oversees the operations of the Textile Care Management Division, which includes consolidated laundry, linen management, uniform management, uniform management and patient assistance program.
• Ensures EMS staff collaborates with Nursing to ensure the facility's inventory and receipt record will be maintained on valuables accepted for safekeeping.
• Accountable for directing efforts to meet regulatory goals for reducing solid waste disposal.

Performs work in support of purchasing supplies and equipment for the CCSL as the Control Point Clerk researching products in GSA, scheduling demonstrations and meetings for vendors, entering 2237 requests, and contacting vendors for quotes.
- Prepares, executes, and/or tracks program specific information, such as official records, action items, performance measures, personnel actions, status of mandatory training, and training and travel requests.
- Performs work involving the collection, compilation, and/or tracking of data and statistical information in support of fellowship and student rotations within the CCSL. This data is compiled daily in some instances, while other requirements are monthly. Several areas which require such collection and tracking include Without Compensation (WOC) applications, Talent Management System (TMS) mandatory trainings and modules, attendance at conferences, and Electronic Permission Access System (EPAS) system requests.
- Monitors nursing license expirations and proficiencies; notifies RN and Nurse Manager; collects new license/sends copy to Human Resources and updates database.
- Receives all incoming mail and correspondence, while independently determining the proper action needed, appropriate routing, and necessary coordination with other services. When appropriate, prepares a response before referring to the Vice President, Business Manager, or Associate Chief Nurse. Maintains confidentiality in both behavior and in the procedure by which communication is facilitated.
- Collaboration is required with several entities such as university affiliate fellowship coordinators: VAPHS education department as well as the fellows, and students themselves.
- Maintains orientation, staff training, serves as TMS administrator, assists personnel in requesting travel and training for external training requirements. - Practical knowledge of applicable operations, procedures, programs, policies, and regulations.
- Gather's data/information and prepares written reports. The written reports are given to the Chief of Critical Care, as well as shared with the Education Department at VAPHS.
- Thorough knowledge of graduate medical training programs and the associated human resources requirements, as well as compliance standards for the Resident Coordinator position.
- The liaison for incoming Critical Care fellows and medical students and is the primary contact person for this position. They track all fellow/student evaluations and intervenes to ensure timely completion. Maintains effective relationships with the UPMC CCM Office of Education GME Academic Manager and GME Department Manager.
- Knowledge of the clerical and administrative practices for the Resident Coordinator position.
- Identifies process issues in relationship to fellows, and students doing a rotation in the CCSL and recommends improvements in these processes when needed. The process issues can be discovered in daily contact with the fellows and students, or with the Education department of VAPHS as well as the university affiliates. Incumbent oversees established mechanisms regarding training and orientation of Critical Care Fellows.
- Knowledge of specialized medical terminology to understand and communicate with professional and clinical staff.
- Performs library research functions, including file or database searches to extract, summarize, and compile required information.
- Coordination with Human Resources (HR), Education, and the incoming fellows/students is required to assure appropriate personnel paperwork is distributed and collected on each fellow and medical student prior to arrival and updated on an annual basis.
- serves as the primary timekeeper for time and attendance for CCSL Administrative personnel.

Work Schedule: Monday- Friday 8:00am- 4:30pm
Position Description Title/PD#: Administrative Assistant/PD023360

The APN is a licensed independent practitioner with advanced education and national certification who provides evidence-based care for a population of patients at the University Drive location in Pittsburgh Pennsylvania within the Surgical Clinic Service Line and specifically the ENT/Otolaryngology surgical specialty.

Major duties and responsibilities of the position include but are not limited to the following:

- Independently manages a panel of patients with acute and chronic health conditions with an emphasis on health promotion and disease prevention using evidence-based practice.
- Develops and implements an individualized plan to achieve optimal population health and disease management.
- Demonstrates leadership and works collaboratively with the interdisciplinary team.
- Orders and interprets labs, tests, and diagnostic studies.
- Prescribes pharmacologic and non-pharmacologic interventions.
- Initiates referrals and consults to specialty services.
- Provides education to patients and their families.
- Assesses and adjusts the plan of care as needed to achieve optimal patient outcomes.
- Assists with the scheduling surgical patient and maintaining the ENT surgery calendar.
- Assists with the completion and management of e-consults.
- Provides assistance with the management of Secure Messages, patient phone calls, and triaging of consults.
- Exemplifies the ICARE core values of-Integrity, Commitment, Advocacy, Respect, and Excellence.
- Acts as a resource to nursing staff and providers regarding specialty, providing education to other disciples as needed.
- Actively participates in committees and task forces as needed to improve unit, facility and VISN outcomes.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Preferred Qualifications/Experience:
- Two years of experience working as an advanced practice nurse practitioner
- ENT/Otolaryngology experience preferred
- Experience working with the surgical patient preferred
- Outpatient experience preferred.

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: Monday- Friday 7:30am- 4:00pm.
Compressed/Flexible: Not Available
Telework: Not Available
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Patient Advocacy within VA exists to ensure patient concerns are heard and addressed to improve the overall experience and quality of care for patients. Effective, high-functioning Patient Advocacy is integral to fulfilling the goal of providing Veterans with world-class health care. Major duties and responsibilities include:

Complaint Resolution

• Manages the facility Veteran Centered Complaint Resolution (VCCR) process, including complaint resolution, data capture and analysis of issues/complaints to make system improvements
• Assists Service-Level Advocates (SLAs) and front-line staff in resolving issues and addressing more complex complaints
• Explores all avenues to properly identify the nature and scope of the problem and to initiate appropriate action to expedite a resolution
• Proactively identifies existing or potential problem areas and suggests solutions or alternatives to existing procedures which contribute to these problems

Patient Representation and Relationship Management

• Serves as the liaison between the facility, patients, staff, and the community, ensuring Patients understand their rights, in addition to, their responsibilities
• Works directly with health care teams, Service Chiefs, and management to facilitate resolution to problems beyond the capability of front-line staff and participate in resolution of system problems by presenting the patient's perspective of the problem and the desired resolution
• Maintains a strong relationship with Veterans Service Organizations and others whose interests are in helping and protecting Veterans, their families, and their representatives
• Serves as liaison with congressional offices, responding directly to their staff assistants on matters involving patient concerns or dissatisfaction

Data Analysis/System Improvement

• Ensures VHA Patient Advocacy goals, policy and requirements are met by collecting, analyzing, and evaluating relevant data, and preparing reports based on that data
• Works to identify the elements of clinical or administrative practices contribute to or create an atmosphere for patient dissatisfaction and recommends changes
• Presents patient issues and data at various facility meetings and committees
• Works closely with Facility Management to discuss trending concerns that may indicate the need for system improvements
• Collaborates with the Veteran Experience Officer to develop opportunities to improve Veteran and employee experiences, and/or patient satisfaction.

• Obtaining medical histories and performing physical examinations, telephone histories, and virtual visits.
• Providing and coordinating medical care for assigned patients in any care setting, including establishing diagnoses, formulating, and implementing care plans, and providing follow-up care.
• Evaluating outpatients to determine the need for further health care.
• Ordering diagnostic studies and other special tests, such as Magnetic Resonance Imaging (MRI), Computerized Tomography (CT) scans, etc.
• Carrying out health promotion, disease prevention, and patient education activities.
• Ordering or obtaining laboratory specimens.
• Ordering ancillary services, such as, pharmacy, social services, physical medicine and rehabilitation therapies, prosthetic services, etc.
• Ordering VA specialty service consults and initiating requests for non-VA medical care and consults in accordance with VHA and local facility policy and procedures.
• Ordering patient care supplies.
• Writing orders for or prescribing medications.
• Scrubbing OR cases including robot assisting.

The Patient Safety Coordinator is responsible for providing support to the Patient Safety Program which creates a safe and effective environment for the delivery of high quality patient care. Duties include but are not limited to the following:

• The PSC has primary responsibility for training clinicians, management, and all relevant support personnel within their facilities, about the patient safety program and patient safety analyses processes.
• Responsible for reviewing and processing incident reports timely, serves as advisors to RCA teams; ensure timely completion of RCA within 45 days timeframe facilitating the RCA process; recommending system and process improvements to improve patient safety.
• Executes the position responsibilities that demonstrate effective leadership, detailed planning, professional communication, creative and innovative approaches to the improvement of patient safety/healthcare program development, possess an ability to organize priorities, meet deadlines, provide in-person, telephonic and electronic professional presentations, and demonstrates the ability to work independently. This includes working with all levels of staff within the facility, including top-level management and patient safety analyses teams.
• Refers significant system problems to the Director and submits to the NCPS via JPSR database/software.
• Coordinating all aggregate reviews and submission of reports, establishing a team annually to conduct a Prospective, Risk Reduction Analysis that serves to identify system vulnerabilities with the anticipative outcome being reducing the likelihood of an adverse event before they occur. In the absence of the Patient Safety Manager, disseminates national patient safety alerts/advisories, The Joint Commission sentinel event alerts, and outcomes of the Root Cause Analysis process throughout the VAPHS.
• In the absence of the Patient Safety Manager ensures that the Veteran and, when appropriate, their families are informed about the outcomes and, in instances where informed consent applies, whenever these outcomes differ significantly from the anticipated outcome.
• Conducts patient and staff safety surveys periodically to evaluate VAPHS movement toward promoting a Culture of Safety working collaboratively with local bargaining unions.
• Provides "Just In Time" training for HFMEAs and Root Cause Analysis Teams. Conducts comprehensive Aggregate Root Cause Analysis of facility falls, medication errors, missing patients and assaults.
• Ensures aggregate reviews focus on interpretation of data, and the determination of patterns and trends for the purpose of recommending interventions and actions for implementation.
• Utilizing patient safety culture survey data and analysis, the PSC facilitates promotion of a culture of safety.
• The PSC works in concert with leaders and others to sustain a culture of safety, modeling High Reliability Organization (HRO) practices, such as patient safety forums.
• In the absence of the Patient Safety Manager (PSM), the PSC directly supports facility leadership in areas of planning, organization, development, direction, and evaluation of the patient safety program within the facility.
• The PSC trains and coordinates patient safety activities of personnel within the facility, such as infection control professionals, risk managers, and quality managers.
• Duties require the ability to apply specialized principles and practices of patient safety science to ensure a systems approach to healthcare delivery.
• Direct support is provided to the development, maintenance, and operation of the VHA's patient safety process at the facility level.
• Will conduct inspections and EOC rounds in all facilities and CBOCs.

Duties of the Program Support Assistant include but are not limited to the following:

• Provides administrative and technical assistance to the day-to-day operations, program planning, and completes special projects as assigned.
• Responsible for independently recognizing and resolving administrative issues on an ongoing basis and is the initial point of contact for all clerical and administrative responsibilities of all Q&PS programs.
• Independently identifies, restructures, and recommends ways of eliminating, combining, simplifying, or improving administrative and clerical office procedures and processes with attention to solutions that reduce waste using various technology and software applications.
• Prepares, composes, or reviews correspondence on behalf of Q&PS.
• Responsible for timekeeping, key inventory, PIV sponsoring, maintaining office automation systems, specialized technologic and software applications, and providing technical and procedural support of program administration for Q&PS.
• Serves as the ADPAC assisting staff in obtaining computer access necessary for menu/security keys.
• Coordinates all travel and education development fund requests for assigned Q&PS program areas.
• Assists with the onboarding of new Q&PS staff, including the procurement of equipment, submitting access requests, scheduling orientation meetings, and training on administrative policies.
• Develops and maintains effective office systems, procedures and communications and makes necessary changes to ensure optimal efficiency and accuracy.

The Cardiologist will have training and experience managing advanced heart failure patients with formal heart failure fellowship training preferred. The Cardiologist participates in inpatient and outpatient quality care, teaching, and research related to cardiovascular diseases. Candidate will have experience and training in novel advanced pharmacologic and non-pharmacologic heart failure treatment modalities. Candidate will apply national and VA guidelines to patient screening, surveillance and management of cardiovascular diseases. Position requires candidate to work as an attending physician, responsible for supervising University of Pittsburgh trainees-Internal Medicine residents and Cardiology fellows.

Duties and responsibilities include:

• Prescribe appropriate treatments, supervise, teach and provide consultation to other health care providers (nurse practitioners, medical students and residents rotating through cardiology service and cardiology fellows). Provide consultations to the medical and support staff on cardiology issues when needed.
• Attend Cardiology Inpatient Service, outpatient clinics, EKG, Stress EKG, and performs other procedures as appropriate; attends staff meetings; performance of chart reviews; coordinates with other providers regarding patient care issues; documents electronic health record; performs history and physicals within 24 hours of request; performs outpatient encounters; documents consult notes; and processes new and renewal prescriptions.
• Perform echocardiography, right heart catheterizations, exercise and pharmacologic stress testing, Holter monitor and electrocardiogram interpretation, diagnosis and management of arrhythmias and Ischemic Heart Disease.
• Able to identify, assist with work up of pre- and post- LVAD and heart transplant evaluations.
• Co-manage post-heart transplant and post-LVAD patients with other VA and community hospitals.
• Take an active role in education and in the evaluation of the patient, deciding treatment/care options.
• Serve on service level and/or facility committees as needed and participates in the facility peer review program.
• Maintain professional competency, courtesy and flexibility to provide the necessary services of this specialty to our Veteran population.
• Participate in the expanded use of clinical video telehealth (VVC and CVT)/electronic consultation (e-Consult) to improve access to cardiology care.
• May serve on committees, participates in quality assurance programs, assist facility in meeting established performance measures in the areas of Cardiology and such other duties assigned by the Chief of Medicine.
• Work closely with all staff to ensure compliance with National, Network, and local performance standards.

Duties of the position include but are not limited to: Program Oversight, Evaluation & Strategic Planning Program Evaluation:

• Extensive delegated authority from the service line ACOS and freedom of action to provide leadership, resolve operational problems, and direct program planning, development, and management.
• Integrate the work of a complex administrative team across multiple sites where each member contributes a portion of the analyses, facts, recommendations, and judgement.
• Analysis of the department's programs, functions and organizations to determine whether the management systems in current use efficiently and effectively accomplish objectives sought and whether they provide controls necessary for sound management

• Responsible for working with the ACOS to establish a long and short term strategic planning process within the Service Line that will consider and effectively integrate resource management planning; the missions of the VHA, VISN, and healthcare system
• Create team-based quality improvement plans, including definition of department goals, utilizing performance measures, appropriate analysis tools and total quality improvement methods.
• Guides and assists staff in identifying meaningful/relevant management indicators for program performance evaluations.
• Develops procedures for, and ensures the implementation and achievement of, the provision of services to VA Pittsburgh patients, patients treated throughout the VISN 4 Western Market, and those serviced other VISNs through the service line's TeleMental Health Hub.

• Identifies the need for and recommends modifications or changes in business practices to bring the department into compliance with VA/VAPHS' goals.
• Oversees the development of administrative, standard operating procedures and the implementation of operating policy in all phases of administrative management.
• Develop and coordinates the implementation of internal policies and programs relating to equal employment, merit promotion, position management and employee relations and ensures support for these programs from program managers, team leaders and subordinate managers.

• Responsible for identifying budget needs and negotiates with management to arrive at appropriate funding levels that make the most effective use of resources.
• Duties include defining budget requirements, executing approved funds, analyzing actual vs planned, etc.
• Responsible for the department's budget forecasting, planning and allocation of resources, and accounting and financial reporting

• Responsible for the oversight of the Service Line's human capital resources and the associated policies and procedures necessary to meet effective staffing levels and utilization.
• Developing short- and long-term staff utilization plans and requirements.
• Analyzing changes in staffing requirements, organizational structural changes and alignment assuring positions provide optimum balance between economy, efficiency, and skill utilization
• Responsible for oversight of HR processes outside of service line for those individuals working within the department's clinics (CBOCs, PCS, PC staff)

• Technical Supervision of the Supervisory Medical Support Assistant positions will be provided by the ACOS of Behavioral Health.
• Oversees the daily operation of the administrative personnel in the service line; ensures that agency policies and priorities are being followed
• Develops performance standards; and evaluates work performance of subordinates.
• Performs the administrative and personnel management functions relative to the staff supervised. Develops work improvement plans, recommending personnel actions, as necessary.
• Resolves minor complaints from employees; refers group grievances and more serious unresolved complaints to higher level mangers; effects minor disciplinary measures such as warnings and reprimands and recommends action in more serious cases.
• Interviews candidates for positions in the department, recommends appointments, promotions, and reassignments to department positions, identifies, and provides for training needs; and finds ways to improve production or increase the quality of work within the area of authority.
• Responsible for the oversight of subordinates that manage/organize compliance of all training requirements for the service line, including mandatory and position specific training.
• Performs other related duties as assigned.

The IMPACT RN will demonstrate clinical competency in the completion of core and practice specific procedures/competencies for the IMPACT clinic. The IMPACT clinic provides pre-operative assessment and patient education to the surgical patients who are evaluated and optimized in the clinic. The incumbent collaborates with physicians, CRNPs/PAs and ancillary services to provide this care. The IMPACT RN will follow the IMPACT Standard Operating Procedures (SOPS) specific to the IMPACT clinic and VAPHS. The IMPACT RN provides patient assessment, patient care, care coordination, health promotion, and health education.

• Delivers fundamental knowledge-based care to assigned clients
• Assesses, plans, implements, and evaluates care based on age-specific components.
• Assumes responsibility for the coordination of care focused on patient education, self management ,and customer satisfaction throughout the continuum of care.
• Performs nursing assessment as face-to-face interviews, telephone assessments, VA Video Connect (VVC) and Clinical Video Teleconferencing (CVT).
• Effectively utilizes all aspects of the nursing process while providing assessment and teaching per the IMPACT and VAPHS SOPs/policies.
• Practices within the guidelines of the policies and standard operating procedures relative to the continuity of care for pre-operative surgical candidates in the outpatient surgical setting.
• Demonstrates scope of knowledge base in delivery of thorough and all-inclusive surgical pre-op teaching.
• Proficiently uses multiple computer systems to access remote data to ensure all pertinent medical history is considered.
• Communicates and collaborates with members of the interdisciplinary team, surgical providers, anesthesia, and nursing using SBAR communication for safe patient hand-off.
• Provides coverage for IMPACT Clinic Nurse Navigators and IMPACT Clinic Surgical Safety Net Nurse Navigators
• Core elements of performance include knowledge and active participation in the unit/program level quality improvement process and initiatives as well as customer service programs
• Maintains certifications in BLS