Total 15 fb tourism hospitality job vacancies in bristol bs3 4er

£12 per hourAddress: Severn View Services, M48, Junction 1, Bristol BS35 4BHJoining moto is easy, we’re not seeking colleagues with years of customer service experience in hospitality or retail, we’re just looking for enthusiastic people to be part of our amazing team, delivering Burger King’s world-famous flame grilled menu and exceptional Customer service as we transform the UK’s rest stop experience.Don’t worry about the skills, we’ll teach you everything you need to know.What we offer our Team Members:
Up to £440 annual bonus scheme*
Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more… so nothing has to COSTA fortune at work.
Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
Fabulous development opportunities including funded qualifications
Weekly Pay
What you will be doing as a Team Member:
Serving customers in a timely manner
Preparing food and refreshments
Providing exceptional customer service
Handling customer enquiries
Operating tills and processing orders
Maintaining standards around product quality and store cleanliness
Similar roles might include crew member, team member, retail assistant or a customer service assistant, you might even be looking for a career change as a carer, cleaner or a warehouse assistant, we’d love to hear from you!Being a motorway services area means some of our sites will have either limited or no access through public transport, so please ensure to check that you are able to access the site before applying.Hourly rates of pay may differ for under 18’sWhere our customer’s journey pauses, yours just begins.Apply today *Please note internally this role is called Customer Service Assistant.*Annual bonus scheme equivalent to 1 week's salary based on average hours worked (define period)INDLPWant to know what it's like to work for us? Find out from our colleague Navi

Sitting in the heart of Kensington, DoubleTree by Hilton has embarked on a transformation with its exclusive secret garden hosting the capital's private parties, and its award-winning afternoon tea menu and in summer 2024 the hotel saw the launch of its innovative pan asian Umami restaurant. We are seeking an experienced Head Chef who can lead our F&B department and deliver a benchmark in culinary experiences synonymous with the DoubleTree brand. You are a consummate professional who mixes confidence and empathy when serving our guests while demonstrating calmness and a bias for action in a busy restaurant business. Our Head Chef should also be an inspirational leader and mentor to our international team, underpinned by a desire to nurture top talent and drive commercial success for the hotel.

• Overall responsibility for daily operations in the kitchen
• Own your kitchen – keep on top of supplies and equipment, and minimise waste
• Liaise with the hotel management team about any unsafe equipment or safety incidents
• Help create a safe space by following our safety procedures and wearing necessary protective equipment
• Ensure self and team send out high-quality food on time every time
• Be cleaner than clean – meet or exceed UK food hygiene regulations to ensure we achieve 5-star Scores on the Doors.
• Help with washing up and other kitchen duties when needed
• Produce Menus and new dishes
• Managing, training and recruiting of brigade of chefs
• Ensure controls are in place for food and labour management

What we need from you

• Previous experience as a head chef within an event catering company, banqueting, hotel or restaurant
• Good IT skills to calculate food costs, enter and cost labour schedules
• Ability to guide and manage a team
• Be a creative chef who is always thinking of new ideas; passionate about food
• Excellent communication skills
• Flexibility to work some weekends and evenings
• Long term future in the business is wanted.
• Compliant – as well as meeting local laws on food handling.

Why work for us:
We offer market-appropriate salary, bonus potential based on agreed objectives/targets plus access to our extensive benefits package, which includes:

• Service-based annual leave (increasing up to a maximum of 5 extra days)
• Employee & Friends/Family discounted rates at Heeton-operated and brand hotels
• Referral scheme
• Life Assurance, Income Protection and Employee assistance schemes
• Numerous voluntary benefits, including buy holiday scheme, Cycle to Work and many more
• Heeton is an expanding company which offers excellent career opportunities
• Exclusive access to the employee recognition & reward scheme - Heeton Rewards

Heeton UK is a Grade A Sponsor for the Skilled Worker Visa, sponsorship may be available for the right candidate.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process

Hilton is the world's most recognised hospitality brand and is the largest upscale operator of hotels in Greater London. We have a fantastic opportunity for a Guest Service Assistant to join our team at the Doubletree by Hilton London Kensington. This is a prestigious 4-Star property located in bustling Kensington.

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Service Assistant, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience, you will also create the warm atmosphere that makes our guests feel at home in any location.

Why you should apply
We offer market-appropriate salary, retention bonus plus access to our extensive benefits package, which includes:

• Service-based annual leave (increasing up to a maximum of 5 extra days)
• Voluntary Medi-cash Scheme
• Employee & Friends/Family discounted rates at Heeton-operated hotels and Hilton Go
• Referral scheme
• Heeton is an expanding company which offers excellent career opportunities.
• Exclusive access to the employee recognition & reward scheme - Heeton Rewards
• Numerous voluntary benefits, including buy holiday scheme, Cycle to Work and many more.

Your day-to-day

• Be the warm welcome that kicks off a memorable guest experience
• Encourage guests to partake in the Hilton Honors programme
• Take and manage guest bookings, and up-selling opportunities and tell them about ways to improve their stay
• Handle credit transactions in accordance with Heeton standard operating procedures.
• Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys and hotel information
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
• Take pride in your appearance and place as a brand ambassador
• Always know what events and activities are on the day’s schedule
• Helping guests with luggage, excursions and taxi bookings
• Be present in the lobby and direct guests to the correct areas.
• Jump into other ad-hoc duties when your colleagues need your help

What we need from you

• Excellent customer service skills
• Hospitality experience advantageous
• Attention to detail and a great team player
• Be yourself but be presentable in appearance
• Must speak fluent English

Heeton is all about building a workplace for the future, we believe in equal opportunities and celebrate diversity. We are an inclusive workplace, where everyone is welcome and can be natural and the best versions of themselves. We recognise that we are on a journey regarding diversity and inclusion and welcome applications for candidates from underrepresented backgrounds.

In line with the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process

Heeton UK operates a portfolio of Hilton, IHG, Accor and Heeton Concept branded hotels and a serviced office site

A fantastic opportunity for a Cluster Sales/Sales Executive to drive sales performance within their assigned hotel or hotel cluster, with a primary focus on the Corporate and Meetings & Events segments as directed by the Cluster Sales Manager. This is a pro-active sales role, responsible for managing an existing portfolio of Accounts and driving new business for themselves and their team in line with the hotel/s strategies and budgets. They will be specifically researching and targeting business in competitor hotels and venues both locally and nationally. Delivery of assigned KPIs through the setting of strategic and measurable sales actions, throughout the Cluster.

Why work for us:
We offer market-appropriate salary, bonus potential based on agreed objectives/targets plus access to our extensive benefits package, which includes:

• Service-based annual leave (increasing up to a maximum of 5 extra days)
• Employee & Friends/Family discounted rates at Heeton-operated hotels and Hilton GO
• Referral scheme
• Numerous voluntary benefits, including buy holiday scheme, Cycle to Work and many more
• Heeton is an expanding company which offers excellent career opportunities
• Exclusive access to the employee recognition & reward scheme - Heeton Rewards

What will you be doing?

• Develop an in-depth understanding of your hotels' local markets based on intelligence and knowledge of competitor activity and rates, resulting in increased revenue generation through focused sales activities for Local and National Accounts.
• Ensure we maintain and grow revenue and market share via existing and new customers, developing a network of contacts to help to cross sell the group
• Build and maintain strong, long-lasting client relationships.
• Negotiate contracts and close agreements to maximise profits.
• Forecast and track key account metrics (e.g., monthly sales results and annual forecasts).
• Produce accurate and timely, weekly, monthly and annual reporting that meets the needs of Cluster Sales Manager and General Managers
• Complete and execute hotel sales plan, review and update in line with strategy and hotel business needs.
• Involvement in RFP’s both local and national ensuring all stakeholders are consulted during negotiations.
• Managing a portfolio of local accounts
• Achieve 8 face-to-face appointments per week.
• Using data and market research conduct telesales and campaigns to identify opportunities for hotels.
• Support the conversion of key business Group and M&E Enquiries.
• Maintain an up-to-date pipeline of target accounts.
• Attend any Hotel/brand Team Meetings, Sales Meetings, Blitzes and organising FAM (familiarisation trips for travel agents) as requested.
• Adhoc reporting as necessary, including data for Head Office.

What we need from you
To succeed in this role, you’ll need to be a proactive self-starter who is able to proactively drive business, maintain or grow market share from existing accounts and delivery of any potential new business. There will be a significant reliance on the individual to understand and analyse market data to identify opportunities for new business wins. In addition, the role requires:

• Effective selling skills.
• Excellent relationship-building skills.
• Ambitious and driven, with a desire to understand the hotel sector.
• Results-driven, self-motivated, flexible and resilient.
• Previous experience as a Sales Executive achieved within a UK market, with a good understanding of hotel business mix needs of transient and corporate business.
• Excellent communication, organisational skills, and negotiation skills with a good working knowledge of Microsoft Office (Word, Excel & PowerPoint) are essential.
• Experience of Delphi and reservations Systems (Cvent/OnQ) would be highly desirable.
  
• The ability to represent the hotels, brands and wider group in a compelling manner to influence new business acquisition.
• Numerate and the ability to identify opportunities.

Heeton is all about building a workplace for the future, we believe in equal opportunities and celebrate diversity. We are an inclusive workplace, where everyone is welcome, and everyone can be natural, and be the best versions of themselves.

We recognise that we are on a journey regarding diversity and inclusion and would welcome applications for candidates from underrepresented backgrounds.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

As the Head Chef, your menus will set the tone and the quality and pricing will make or break the food operation. As the Head Chef, your passion for presentation and dedication to delivering flavour will complete each guest’s experience. You will be taking pride in your workspace and keeping your standards and that of your team high.

• Overall responsibility for daily operations in the kitchen
• Own your kitchen – keep on top of supplies and equipment, and minimise waste
• Liaise with the hotel management team about any unsafe equipment or safety incidents
• Help create a safe space by following our safety procedures and wearing the necessary protective equipment
• Ensure self and team send out high-quality food on time every time
• Be cleaner than clean – meet or exceed UK food hygiene regulations to ensure we achieve 5-star Scores on the Doors.
• Help with washing up and other kitchen duties when needed
• Produce Menus and new dishes
• Managing, training and recruiting of brigade of chefs
• Ensure controls are in place for food and labour management

What we need from you

• Previous kitchen management experience.
• Good IT skills to calculate food costs, enter and cost labour schedules
• Flexible – night, weekend and holiday shifts are all part of the job
• Heath and Safety and Food Hygiene qualifications at Level 3 or above
• Compliant – as well as meeting local laws on food handling.
• Must speak fluent English.
• Ability to communicate with your team and the hotel teams.
• Professional cookery qualification

We offer market-appropriate salary plus access to our extensive benefits package, which includes:

• Service-based annual leave (increasing up to a maximum of 5 extra days)
• Employee & Friends/Family discounted rates at Heeton-operated hotels and Hilton GO
• Life Assurance, Income Protection and Employee Assistance schemes
• Referral scheme
• Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Medicash Health Plan and many more
• Heeton is an expanding company which offers excellent career, training and development opportunities
• Exclusive access to the employee recognition & reward scheme - Heeton Rewards
• Fantastic career potential with one of the UK's fast-growing hotel operators
• Retention bonus on completion of 6 and 12month service

Heeton UK is a Grade A Sponsor for the Skilled Worker Visa, sponsorship may be available for the right candidate.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process

Job Title: Hospitality Assistant

Location: Clifton College, Bristol

Pay: £11.44 - £12.50 Per Hour

Working Pattern: Full or Part-Time. Flexible working hours.

Requirements: Full Driving Licence to drive to different nearby sites.

As Hospitality Assistant at Clifton College, Bristol, BS8 3JH, you will be contributing towards the smooth running of a fast-paced food and beverage operation. You will be responsible for showcasing what the kitchen supplies, presenting it in the most eye-catching way possible, ensuring we are offering the best service possible. As well as this, you work no unsociable hours and get public holidays off… including Christmas!

What you do:

• Day to day assistance of all hospitality operations within the unit
• To liaise with the hospitality manager/supervisor to review scheduled functions and events
• Assist with preparation, setting up of furniture and equipment for the functions and events
• To ensure that the food and beverage service and the function or event is performed at all times in a professional manner and to the style specified by the hospitality manager
• To communicate with the staff in the kitchen and at front of house.
• To ensure that all equipment is efficiently prepared and transported to the event venue and is clean and cleared away after service.
• To report all complaint and concerns to the hospitality manager.
• Making sure hospitality area is clean and tidy at all times
• Work within any area of catering as required.
• Approximately 10 days off at Christmas.
• Due to a reduced level of Hospitality requirements out of term an alternative rota can apply.

What you bring:

• Have a great sense of teamwork.
• Show that you can adopt a dedicated and orderly approach.
• Show that you can prioritise your work, handle pressure, and communicate well at all levels.
• Show impeccable punctuality and dependability.
• Experience in a similar environment (helpful but not a deal breaker).

What our client offers:

You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way. In addition, our client also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
• Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• A death in Service benefit for colleagues who pass away whilst employed.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment
• Competitive compensation
• Full training and full protective uniform supplied.

If you are intersted, please apply below

Catering and hospitality, Catering and Hospitality, Catering Assistant, hospitality assistant, Bristol, Bristol, Clifton, Clifton

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Assistant Housekeeping Manager you will help leading the housekeeping function in our hotel, and ensure that our guests experience the highest quality of rooms.

Why Work for us

We offer market-appropriate salary plus access to our extensive benefits package, which includes:

• Service-based annual leave (increasing up to a maximum of 5 extra days)


• Employee & Friends/Family discounted rates


• Referral scheme


• Life Assurance, Income Protection and Employee Assistance schemes


• Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Medicash Health Plan and many more


• Heeton is an expanding company which offers excellent career, training and development opportunities


• Exclusive access to the employee recognition & reward scheme - Heeton Rewards


• Fantastic career potential with one of the UK's fast-growing hotel operators


• Retention bonus on completion of 6 months and 1 year of service.

Your day-to-day
People

• Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for employees.


• Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance


• Educate and train all employees in compliance with governmental and safety regulations.


• Ensure staff is properly trained and has the tools and equipment to carry out job duties


• Promote teamwork and quality service through daily communication and coordination with other department heads


• May assist with deep cleaning projects and/or assist housekeeping staff during high-volume periods

Financial

• Maintain proper inventory levels, managing cost per room for supplies and labor (for example: bed & bath linen reuse and laundry operation).


• Conduct regular inventory audits of supplies and operational equipment as per Finance Department requirements, maintaining accurate records of stock levels and usage.

Guest Experience

• Check public areas, guest rooms/suites, equipment, and linens are clean and in good repair advise team members of areas of improvements


• Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction


• Handle complaints and special requests to achieve complete guest satisfaction


• Comply with special needs and requests of the guests, VIPs and repeat visitors

Responsible Business

• Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining “green” initiatives (for example: container recycling and cleaning agents)


• May maintain procedures for the security of lost and found items


• Perform other duties as assigned.


• Ensure compliance with all H&S and HACCP regulations both internally and externally.


• Drive results within the department, focusing on goals set by senior management. The focus will be on guest satisfaction measures, team engagement and department costs and profitability.

What we need from you

• At least 2 years experience within a Housekeeping Department at the managerial level.


• People leadership and development experience.


• Good attention to detail


• Excellent organisational skills.


• Excellent communication skills.


• Flexibility to assist in other departments should the need arise.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process

Job Description

• Lead, inspire, collaborate and support your direct reports to deliver consistently exceptional standards
• Build positive, credible and collaborative relationships & communication methods with clients and other key stakeholders in the business
• Continually look to develop your team through mentoring, training, recognition, and empowerment
• Create a culture of excellence with your team, continually striving to push the boundaries of brilliance through natural caring service, obsessive food standards and innovation
• Achieve business critical KPI's including Health and Safety, Sustainability, Financial and Governance

Company Description

Title: Hospitality / Deputy General Manager

Location: Leeds

Salary: Up to £30,000

Working pattern: Monday to Friday!

Benefits:

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 weeks' enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our HAPI app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? Yes? Then this is the role for you.

We are at the heart of all things food & hospitality at one of our High end law firm locations in Leeds City Centre
Modern employee dining and corporate hospitality is on offer and the Hospitality Manager/Deputy General Manager will be hands on to primarily manager the hospitality services but will also deputise for the General Manager, leading a dynamic team of 8 BaxterStorey employees.

At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Hospitality Manager/Deputy General Manager who motivates their team to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are a Hospitality Manager/Deputy General Manager who thrives on delivering extraordinary experiences, and loves to inspire a harmonious and collaborative team, we would love to hear from you

Qualifications

• Previous experience that would suit a high end location similar to this operation
• 5 star standard hotel or leading coporate hospitality catering background desired
• Commercially aware
• Have a contagious passion for food and customer service
• You draw satisfaction from managing, training, and supporting a team
• Financially astute, you are very analytical and know how to create and maintain budgets and drive commercial performance
• Excellent delegation and influencing skills
• Ability to prioritise multiple projects in a fast-paced, multi-faceted, creative environment and able to work well under pressure
• Meticulous organisational abilities; high attention to detail
• Concise and effective verbal and written communication
• Ability to adapt to challenges and opportunities with a solution-oriented perspective
• Excellent strategic thinking and critical reasoning skills
• Works according to the BaxterStorey core values

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.

The aim is for our workforce to be truly representative of all sections of society and our customers, and for each team member to feel respected and able to give their best.

And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

INDVIP

Proud member of the Disability Confident employer scheme

Heeton Hospitality operates a portfolio of Hilton, IHG, Accor and Heeton Concept branded hotels and a serviced office site

A fantastic opportunity for a Cluster Sales/Sales Executive to drive sales performance within their assigned hotel or hotel cluster, with a primary focus on the Corporate and Meetings & Events segments as directed by the Cluster Sales Manager. This is a pro-active sales role, responsible for managing an existing portfolio of Accounts and driving new business for themselves and their team in line with the hotel/s strategies and budgets. They will be specifically researching and targeting business in competitor hotels and venues both locally and nationally. Delivery of assigned KPIs through the setting of strategic and measurable sales actions, throughout the Cluster.

Why work for us:
We offer market-appropriate salary, bonus potential based on agreed objectives/targets plus access to our extensive benefits package, which includes:

• Service-based annual leave (increasing up to a maximum of 5 extra days)
• Employee & Friends/Family discounted rates at Heeton-operated hotels and Hilton GO
• Referral scheme
• Numerous voluntary benefits, including buy holiday scheme, Cycle to Work and many more
• Heeton is an expanding company which offers excellent career opportunities
• Exclusive access to the employee recognition & reward scheme - Heeton Rewards

What will you be doing?

• Develop an in-depth understanding of your hotels' local markets based on intelligence and knowledge of competitor activity and rates, resulting in increased revenue generation through focused sales activities for Local and National Accounts.
• Ensure we maintain and grow revenue and market share via existing and new customers, developing a network of contacts to help to cross sell the group
• Build and maintain strong, long-lasting client relationships.
• Negotiate contracts and close agreements to maximise profits.
• Forecast and track key account metrics (e.g., monthly sales results and annual forecasts).
• Produce accurate and timely, weekly, monthly and annual reporting that meets the needs of Cluster Sales Manager and Head of Sales
• Complete and execute hotel sales plan, review and update in line with strategy and hotel business needs.
• Involvement in RFP’s both local and national ensuring all stakeholders are consulted during negotiations.
• Managing a portfolio of local accounts
• Achieve 8 face to face appointments per week.
• Using data and market research conduct telesales and campaigns to identify opportunities for hotels.
• Support the conversion of key business Group and M&E Enquiries.
• Maintain an up-to-date pipeline of target accounts.
• Attend any Hotel/brand Team Meetings, Sales Meetings, Blitzes and organising FAM Trips (familiarisation trips for travel agents) as requested.
• Adhoc reporting as neccessary, including data for Head Office.

What we need from you
To succeed in this role, you’ll need to be a proactive self-starter who is able to proactively drive business, maintain or grow market share from existing accounts and delivery of any potential new business. There will be a significant reliance on the individual to understand and analyse market data to identify opportunities for new business wins. In addition, the role requires:

• Effective selling skills.
• Excellent relationship-building skills.
• Ambitious and driven, with a desire to understand the hotel sector.
• Results-driven, self-motivated, flexible and resilient.
• Previous experience as a Sales Executive achieved within a UK market, with a good understanding of hotel business mix needs of transient and corporate business.
• Excellent communication, organisational skills, and negotiation skills with a good working knowledge of Microsoft Office (Word, Excel & PowerPoint) are essential.
• Experience of Delphi and reservations Systems (Cvent/OnQ) would be highly desirable.
  
• The ability to represent the hotels, brands and wider group in a compelling manner to influence new business acquisition.
• Numerate and the ability to identify opportunities.

Heeton is all about building a workplace for the future, we believe in equal opportunities and celebrate diversity. We are an inclusive workplace, where everyone is welcome, and everyone can be natural, and be the best versions of themselves.

We recognise that we are on a journey regarding diversity and inclusion and would welcome applications for candidates from underrepresented backgrounds.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Hilton is the world's most recognised hospitality brand and is the largest upscale operator of hotels in Greater London.

We have a fantastic opportunity for a Food & Beverage Team Member to join our team at the ‘Doubletree by Hilton in Kensington’. This is a prestigious 4-Star property located in bustling Kensington.

As a Food & Beverage Team Member, you will ensure that the restaurant and bar operate efficiently and profitably while maintaining their reputation and ethos. You are responsible for the business performance of the restaurant, as well as maintaining high standards of food, service, and health and safety. By tailoring each guest’s experience to their unique tastes, you will create memories as delightful as the dishes.

Your day-to-day

• You will welcome our guests, recommend food and drink and help keep service on track and up to standard
• You will be the face of the outlet, communicating with the kitchen and the guests alike ensuring a smooth and memorable experience
• Have a visible presence within the outlet to ensure that all customer requests and queries are responded to promptly and effectively and points learned from complaints are used to enhance future customer service
• Deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times.
• Ensure all products are served according to Hilton standards;
• Ensure the restaurant areas are maintained in a clean and orderly manner at all times;
• Ensure accurate billing
• Demonstrate a working knowledge of the all-day menu items and daily specials
• Ensuring a high standard of personal hygiene and personal presentation at all times.
• Work in a safe and tidy manner and report any hazard, accident, loss or damage to management.

What we need from you

• Complaint handling skills
• Good presentation and appearance
• Excellent verbal communication Skills
• Customer care skills
• Working in a team
• Flexible working shifts
• Willing to multi-skill and support other areas of the hotel

Why you should apply
We offer market-appropriate salary, retention bonus plus access to our extensive benefits package, which includes:

• Service-based annual leave (increasing up to a maximum of 5 extra days)
• Voluntary Medi-cash Scheme
• Employee & Friends/Family discounted rates at Heeton-operated hotels and Hilton Go
• Referral scheme
• Heeton is an expanding company which offers excellent career opportunities.
• Exclusive access to the employee recognition & reward scheme - Heeton Rewards
• Numerous voluntary benefits, including buy holiday scheme, Cycle to Work and many more.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Hilton is the worlds most recognised hospitality brands and is the largest upscale operator of hotels in Greater London.

We have a fantastic opportunity for a Front Office Manager to join our team at the Doubletree by Hilton in Kensington. This is a prestigious 4-Star property which we are sure will become a flagship for the DoubleTree by Hilton brand in London.

What will I be doing?

As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Oversee the entire Front Office operation to maintain high standards
• Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Set departmental objectives, work schedules, budgets, policies, and procedures
• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
• Maintain good communication and working relationships with all hotel departments
• Monitor staffing levels to meet cover business demands
• Conduct monthly communication meetings and produce minutes
• Manage staff performance issues in compliance with company policies and procedures
• Recruit, manage, train and develop the Front Office team
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Assist with other departments, as necessary

What are we looking for?

Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous management experience in Front Office within a Hilton Hotel.
• It is essentially that you have recent experience of using OnQ PMS system
• High level of IT proficiency
• Excellent leadership, interpersonal and communication skills
• High level of commercial awareness and sales capabilities
• Experience of managing people and developing people
• Previous experience of managing a department and Profit and Loss account
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Excellent grooming standards
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team
• Previous experience with cash handling

Why you should apply

• Annual bonus for all Team Members
• Fantastic career potential with one of the UK's fastest growing hotel operators
• Employees staff rates across our properties
• Complimentary overnight stays in our properties
• Retention bonus on completion of 3 and 6 month service
• Service based annual leave (increase up to a maximum of 5 extra days)
• Apprenticeships with HIT training

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process

We have a fantastic opportunity for a Duty Manager to join our team at the Doubletree by Hilton London Kensington.

As the Duty Manager, you will hold a position in the Hotel Management Team, dealing with Guest queries and complaints. You will be a key connection between the Guest, the hotel, and the various hotel departments. You must perform the following tasks to the highest standards

Your day-to-day

• Support the Front Office and Food and Beverage operation to maintain high standards
• Deal with Guest complaints in accordance with standard procedures within approval levels
• Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Ensure regular and VIP Guests are recognised and support the Front Office department operate with a sales attitude and promote Hilton Honors loyalty scheme
• Monitor the appearance, standards, and performance of all Team Members, liaising with the Heads of Department with an emphasis on training and teamwork
• Ensure Team Members across departments have current knowledge of hotel products, services, pricing, and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
• Support all Heads of the Department to ensure all team members are inducted. Hold monthly new team member inductions meetings.
• Manage and implement hotel team incentives – F & B upsell and Room upsell - upgrades
• Maintain good communication and working relationships with all hotel departments
• Act as Hotel Duty Manager
• Conduct monthly communication meetings and produce minutes
• Ensure hotel DM rota is made and updated
• Ensure all the teams complete statutory and Hilton training within the required timeframes.
• Support Management team with hotel security, fire evacuations and all health and safety legislation
• Act in accordance with policies and procedures when working with front-of-house equipment and property management systems
• Carry out security and safety daily walk rounds and support the Operations Manager to ensure other DMs complete this
• Attend morning team briefs / M & E meetings to ensure you are aware of all events/occupancy in the hotel
• Check guests in and out and deal with day-to-day enquires
• Respond to online reviews within 48 hours
• Resolve complaints received via Hilton in collaboration with the General Manager, Operations Manager and Heads of Department

What we need from you

• Be courteous and focused on providing a consistently high standard of customer service.
• The ability to multi-task in a fast-paced environment.
• Be flexible with regard to hours
• Previous management experience in Front Office within a quality hotel.
• High level of IT proficiency
• Excellent leadership, interpersonal and communication skills
• Ability to work under pressure
• Excellent grooming standards •
• High level of commercial awareness and sales capabilities
• Experience in supervising and developing people
• Ability to work on your own and as part of a team

Why work for us:
We offer market-appropriate salary plus access to our extensive benefits package, which includes:

• Service-based annual leave (increasing up to a maximum of 5 extra days)
• Employee & Friends/Family discounted rates at Heeton-operated hotels and Hilton GO
• Referral scheme
• Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Medicash Health Plan and many more
• Heeton is an expanding company which offers excellent career, training and development opportunities
• Exclusive access to the employee recognition & reward scheme - Heeton Rewards
• Fantastic career potential with one of the UK's fast-growing hotel operators
• Retention bonus on completion of 3 and 6-month service

Hilton is the world's most recognised hospitality brand and is the largest upscale operator of hotels in Greater London. We have a fantastic opportunity for a Guest Service Assistant to join our team at the Doubletree by Hilton London Kensington. This is a prestigious 4-Star property located in bustling Kensington.

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Service Assistant, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience, you will also create the warm atmosphere that makes our guests feel at home in any location.

Why you should apply
We offer market-appropriate salary, retention bonus plus access to our extensive benefits package, which includes:

• Service-based annual leave (increasing up to a maximum of 5 extra days)
• Voluntary Medi-cash Scheme
• Employee & Friends/Family discounted rates at Heeton-operated hotels and Hilton Go
• Referral scheme
• Heeton is an expanding company which offers excellent career opportunities.
• Exclusive access to the employee recognition & reward scheme - Heeton Rewards
• Numerous voluntary benefits, including buy holiday scheme, Cycle to Work and many more.

Your day-to-day

• Be the warm welcome that kicks off a memorable guest experience
• Encourage guests to partake in the Hilton Honors programme
• Take and manage guest bookings, and up-selling opportunities and tell them about ways to improve their stay
• Handle credit transactions in accordance with Heeton standard operating procedures.
• Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys and hotel information
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
• Take pride in your appearance and place as a brand ambassador
• Always know what events and activities are on the day’s schedule
• Helping guests with luggage, excursions and taxi bookings
• Be present in the lobby and direct guests to the correct areas.
• Jump into other ad-hoc duties when your colleagues need your help

What we need from you

• Excellent customer service skills
• Hospitality experience advantageous
• Attention to detail and a great team player
• Be yourself but be presentable in appearance
• Must speak fluent English

Heeton is all about building a workplace for the future, we believe in equal opportunities and celebrate diversity. We are an inclusive workplace, where everyone is welcome and can be natural and the best versions of themselves. We recognise that we are on a journey regarding diversity and inclusion and welcome applications for candidates from underrepresented backgrounds.

In line with the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process

Keeping our hotel running smoothly is vital to our guest's experience – as the Maintenance Supervisor you will support the Cluster Maintenance Manager with project work whilst overseeing the inhouse Maintenance Engineers. You will keep everything looking sharp and running like clockwork. From simple repairs to forward-thinking for the next day. With naturally high standards to support our own, you will approach every task with devotion and pride. You will ensure the highest quality of product both external and internal with key emphasis on standards, Health & Safety, sustainability and cost control and will also direct and develop your team to support you in these areas.

Your day-to-day

• Repair or replace items around the hotel and refurbish items in guest rooms. By keeping on top of these tasks, you will keep our hotels looking great and working well.
• Organise supplies and make sure equipment is ready for the next day
• Live up to high safety standards – follow guidelines and tell your GM and Cluster Maintenance Manager about any incidents, dangerous conditions or unsafe equipment.
• Always keep an eye out for improvements – follow the preventative maintenance calendar and keep everything working and efficient at all times
• Completing statutory health and Safety maintenance checks ensuring compliance paperwork is up to date and in good order
• Liaising with contractors to ensure competitive quotes and available to liaise with them whilst they are on site
• Planning daily and weekly tasks for Maintenance Engineers in the hotels.
• Give support and provide technical guidance to Maintenance Engineers and other hotel staff.
• Supervising and checking work of on-site Maintenance Engineers
• Ensuring that facilities, such as water and heating and lifts, are well-maintained
• Keep your GM and Cluster Maintenance Manager in the loop and tell them about any low-running supplies
• To be available for any emergencies and preserve the building and its systems during the emergency. Ensure all guests and colleagues are safe during emergencies
• To plan and implement maintenance projects in both properties
• To support and share best practice with other Maintenance personnel within the group

What we need from you

• Similar supervisory experience of maintenance or repair work within a hospitality environment
• Vocational training, preferably plumbing and electrics
• You need to be proficient in Microsoft Office and maintenance reporting systems
• On top of building equipment and hand tools, you’ll have a working knowledge of basic plumbing, electrics and preventative maintenance procedures
• Organisation, time management, delegation, prioritising and the ability to handle a complex, varied workload.

Why you should apply

• Annual bonus for all Team Members
• Fantastic career potential with one of the UK's fastest-growing hotel operators
• Employer contributory pension scheme
• 28 days holiday increasing with service
• Complimentary staff stays and staff rates
• Refer a Friend bonus – earn money for referring your friends to come and work for us.
• Numerous voluntary benefits, including buy holiday scheme and many more

Heeton is all about building a workplace for the future, we believe in equal opportunities and celebrate diversity. We are an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we are on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.

It may be easier to become a Hospitality Vocational Trainer than you think, no previous experience in training or teaching is required!

Salary from: £27,000
Location: Remote to cover the North Somerset, Bristol, Gloucestershire, Worcestershire and Hereford area
Role: Hospitality Vocational Trainer Level 5

HIT Training is the leading specialist training and apprenticeship provider for the UK's hospitality and catering industry. We know (we've done the research ourselves!) the positive impact apprenticeships have on improving an individual's skills and life chances, making businesses more efficient, and boosting the economy.

What you'll do as a Hospitality Vocational Trainer

As a Hospitality Vocational Trainer, you'll enjoy the flexibility of working from home and also get the chance to hit the road and visit different sites within your region to meet your learners face to face.

It's a balanced mix! You'll typically spend around 2-3 days per week at these sites, and here's the best part: you'll have the freedom to arrange your own work schedule.

Here's what your daily duties will look like:


Coaching and supporting your apprentices throughout their course, guiding them on their learning journey and providing them with the support they need to succeed.
You'll kick things off by carrying out enrolments and initial assessments with your learners, making sure you understand their individual learning needs from the get-go.
Delivering a blend of virtual and face-to-face sessions with your apprentices and their employers, travelling to different employer sites and workplaces throughout your region.
Helping your learners advance through their qualifications using a variety of methods, including careful observation, assessing their work products, gathering written evidence, and engaging in professional discussions.
Keeping things organised is key. You'll make sure all the regulatory and financial information for each apprentice is accurate and properly maintained.
We're proud of what we do, and as an ambassador for HIT Training, you'll play a vital role in promoting our organisation to employers and your local connections. It's all about spreading the word!


About you

If you're excited about sharing your skills and expertise with the next generation of the hospitality industry, you've come to the right place! At HIT Training, we share the same passion. As a Hospitality Vocational Trainer, we're seeking individuals with the following skills and experience:


Demonstrable experience as a senior department manager within a hospitality environment with experience managing one or more of the following: F&B, Housekeeping, Front Office, Reception & Reservations, Conference & Events, Outlet, Kitchen
Ideally some experience within a Retail management setting
Administration is a significant aspect of this role, so having good computer literacy is essential.
In addition, a valid Driving Licence and access to your own vehicle are necessary requirements for this position.


A bit more about how we’ll help you

As an Ofsted-rated 'good' training provider, we're committed to your professional growth. We provide a wide range of courses and personalised development plans to enhance your skills and expertise. We understand the importance of supporting your career advancement and offer opportunities to explore qualifications that align with your role.

Hospitality Vocational Trainers with HIT can expect a competitive starting salary from £25,500, depending on the level of apprenticeship you can deliver.

But that's not all! Take a look at our fantastic, enhanced benefits package designed to support your well-being and work-life balance:


We offer flexible working options to ensure you can maintain a healthy work-life integration.
Your health matters to us. We provide medical benefits, including a private healthcare cash plan and optional dental insurance, so you can access the care you need.
Your well-being is a priority. We offer a range of employee assistance and well-being programs, including GP access, discounts and more to support your overall wellness.
Join us for exciting company events, such as our yearly Ski Trip and Conference, as well as local team meetups and social hours to connect with colleagues and enjoy memorable experiences.
We value your time off. You'll receive 33 days of holiday as standard (including bank and public holdiays), and we even have a buy-and-sell scheme, allowing you to manage your time according to your needs.
Planning for the future? We offer up to 9% company pension contributions to help you build a secure financial foundation.
Your peace of mind is important to us. We provide enhanced sick pay and life insurance coverage.
As you travel to learner and employer sites, we offer mileage reimbursement to ensure your expenses are covered.


We are proud to be a Disability Confident and a Living Wage employer as well as active champions of Diversity, Equity, and Inclusion (DEI). We offer a guaranteed interview to any disabled applicant who meets the minimum criteria for this job role.

If you fancy a chat about becoming a Hospitality Vocational Trainer or require any accessible literature, please get in touch - we look forward to getting to know you!

HIT Training Ltd is committed to safeguarding and promoting the welfare of children and young people. We comply with all statutory legislative requirements and guidance, this role requires an Enhanced DBS check.

Proud member of the Disability Confident employer scheme