We are looking for a talented F&B Supervisor who has a passion for leading the team and delivering exceptional customer service offering customers a personalised experience. Someone creative, and an excellent motivator for their team to drive sales and engagement.

Key Responsibilities:

• You will be the face of the outlet, communicating with the kitchen and the guests alike ensuring a smooth and memorable experience through supervision and coaching of the team


• Deal with guest complaints in a friendly and efficient manner, always ensuring guest satisfaction.


• Adherence to the company policies and guidelines while ensuring that all team members follow the service standards


• Assisting restaurant management in duties such as opening and closing the building, cashing up, running daily team briefings, training the junior team members, and communicating ongoing maintenance, cleanliness, and H&S issues


• Have a visible presence within the outlet to ensure that all customer requests and queries are responded to promptly and effectively and points learned from complaints are used to enhance future customer service.


• Ensure company cash handling procedures are followed consistently


• Drink orders are dispensed accurately; bar areas are always clean and up to the restaurant's high standards


• Work in a safe and tidy manner and report any hazard, accident, loss or damage to management.


• Preparing reports at the end of the shift/week, including staff control, Liquor control and sales.


• Putting forward ideas to drive the beverage average check and increase the total revenue


• Ensuring that all beverage stock levels are maintained, and correct ordering procedures are carried out


• Providing a friendly, courteous, efficient, and professional service always


• Demonstrating a high standard of personal appearance, wearing the full and correct uniform and ensuring good personal hygiene

What we are looking for:

• An enthusiastic, energetic, and friendly personality, with a passion for providing excellent customer service


• Strong experience in a busy, fast-paced Environment.


• Basic IT and admin skills


• Excellent communication skills, both verbal and written


• Confidence to supervise teams


• Flexibility with working hours – must be available evenings and weekends.


• Someone who knows the market and customer needs, creating cocktails and current trends.

Why you should apply

• Service-based annual leave (increasing up to a maximum of 5 extra days)


• Employee & Friends/Family discounted rates at Heeton-operated hotels and brand employee travel programme


• Life Assurance, Income Protection and Employee Assistance schemes


• Referral scheme


• Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Medicash Health Plan and many more


• Heeton is an expanding company which offers excellent career, training and development opportunities


• Exclusive access to the employee recognition & reward scheme - Heeton Rewards


• Fantastic career potential with one of the UK's fast-growing hotel operators


• Retention bonus on completion of 3 and 6-month service

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required from candidates as part of the onboarding process.

The role of Chef de Partie is to prepare food to a consistently high standard to meet guest requirements. To ensure the correct storage of all deliveries while maintaining excellent health and hygiene kitchen practice at all times. The Chef de Partie will also assist in the training and development of junior members of the kitchen team to and the supervision of the kitchen as a whole.

Your day-to-day

• Contribute to the production of food items
• Be familiar with the menu and with any “specials” of the day.
• Ensure all dishes are prepared in a timely fashion.
• Ensure all dishes leaving the kitchen/buffet are prepared to the approved standard of presentation.
• Avoid unnecessary wastage, to observe proper portion planning and control and to act in a cost effective, responsible manner.
• Comply with all Health and Safety guidelines and report any issues as appropriate.
• Energy and cost awareness to deliver savings where possible.
• Ensure the kitchen equipment is in working order; report any maintenance issues to Head Chef.
• Following company control procedures in accordance with the company Internal audit requirements
• Ensure excellent food hygiene practice is observed in the entire food chain from storage through to preparation and service.
• Ensure HACCP compliance within the kitchen and all Food & Beverage outlets.

What we need from you

• Strong – sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling
• Catering / Hospitality / Travel /Tourism qualification at any level.
• Previous supervisory experience within a kitchen environment.
• Professional cookery qualification
• Flexible working shifts.
• Compliant – as well as meeting local laws on food handling.
• Must speak fluent English.
• Ability to communicate with your team and the hotel teams.
• Working in a team

Why you should apply

• Annual bonus for all Team Members
• Fantastic career potential with one of the UK's fastest growing hotel operators
• Employees staff rates across our properties
• Complimentary overnight stays in our properties
• Retention bonus on completion of 3 and 6 month service
• Service based annual leave (increase up to a maximum of 5 extra days)
• Apprenticeships with HIT training

You will be centrally located in Glasgow, an 8-minute walk from Buchanan Street and 11 minutes by foot from George Square. The Glasgow Central train station is a 5-minute walk. This 4-star hotel is 0.8 mi (1.2 km) from Royal Concert Hall and 1.3 mi (2.1 km) from OVO Hydro.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process

Assistant Hospitality Service Manager – Front Office

Bournemouth Carlton Hotel, Signature Collection By Best Western

The Opportunity

As part of our front office management team, you will be the first contact for many of our guests that arrive at our hotels.

YOUR focus will be making sure the team is responsible for greeting our guests and ensuring their arrival experience is smooth and effectively managed. YOU will motivate the team through a positive and engaging culture to deliver exceptional hospitality service.

Our culture is all about our people, we want you to be you and we want you to let your personality shine through so you can engage in conversation with guests, making them feel welcome and most importantly making our guests smile.

Benefits

• Our enviable employee discounts on bedroom rates across our best western hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• YOU will be passionate about hospitality that’s a given
• Experience in delivering exceptional customer service.
• YOU will have at least 12 months management experience of working within a busy hotel front office environment.
• Will have an authentic and passionate approach.
• The ability to create a positive culture within the team.
• Ability to drive and motivate teams with the ability to recognise and develop future stars.
• Strong communication skills

Hotel

With dramatic seafront views, nothing gets much better than Bournemouth Carlton Hotel, which is part of the Signature Collection By Best Western.

The hotel is right in the heart of town, so when you can tear your eyes away from the beautiful view, then we’re also walking distance to the town centre, to popular attractions such as Bournemouth Oceanarium, BH2 Leisure Complex and Bournemouth International Centre – a hotspot for major conferences and exhibitions.

The property has 76 bedrooms including 16 family bedrooms, including 16 sea view bedrooms. The hotel also has 18 one- and two-bedroom timeshare apartments. Event rooms for wedding parties up to 200, with private gardens and terrace.

The Grill menu is bursting full of feel-good comfort foods, healthy and gluten-sensitive options

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.

Assistant Hospitality Service Manager – F&B

Bournemouth Carlton Hotel, Signature Collection By Best Western

The Opportunity

Being part of our management team at this hotel is special, you will be directing an amazing team of talented hospitality experts in delivering high-class food and beverage experiences at this hotel.

YOU will help in overseeing the restaurant, bar, in-room dining, conferencing, and events at the hotel. How you manage your team is paramount, our people are individuals, so it should be natural for you to lead and provide the F&B hospitality team with clear direction.

As you are at the start of your hospitality managerial career, we will help develop YOU, in how you can be instrumental in driving revenue growth, management of the F&B budget with accurate forecasting, as well as the management of the labour payroll.

Benefits

• Our enviable employee discounts on bedroom rates across our best western hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• YOU will be passionate about hospitality that’s a given
• YOU will have at least 12 months management experience of working within a busy food and beverage environment.
• Will have an authentic and passionate approach.
• The ability to create a positive culture within the team.
• Ability to drive and motivate teams with the ability to recognise and develop future stars.
• Strong communication skills

Hotel

With dramatic seafront views, nothing gets much better than Bournemouth Carlton Hotel, which is part of the Signature Collection By Best Western.

The hotel is right in the heart of town, so when you can tear your eyes away from the beautiful view, then we’re also walking distance to the town centre, to popular attractions such as Bournemouth Oceanarium, BH2 Leisure Complex and Bournemouth International Centre – a hotspot for major conferences and exhibitions.

The property has 76 bedrooms including 16 family bedrooms, including 16 sea view bedrooms. The hotel also has 18 one- and two-bedroom timeshare apartments. Event rooms for wedding parties up to 200, with private gardens and terrace.

The Grill menu is bursting full of feel-good comfort foods, healthy and gluten-sensitive options

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.

We are looking for a talented F&B Supervisor who has a passion for leading the team and delivering exceptional customer service offering customers a personalised experience. Someone creative, and an excellent motivator for their team to drive sales and engagement.

Key Responsibilities:

• You will be the face of the outlet, communicating with the kitchen and the guests alike ensuring a smooth and memorable experience through supervision and coaching of the team


• Deal with guest complaints in a friendly and efficient manner, always ensuring guest satisfaction.


• Adherence to the company policies and guidelines while ensuring that all team members follow the service standards


• Assisting restaurant management in duties such as opening and closing the building, cashing up, running daily team briefings, training the junior team members, and communicating ongoing maintenance, cleanliness, and H&S issues


• Have a visible presence within the outlet to ensure that all customer requests and queries are responded to promptly and effectively and points learned from complaints are used to enhance future customer service.


• Ensure company cash handling procedures are followed consistently


• Drink orders are dispensed accurately; bar areas are always clean and up to the restaurant's high standards


• Work in a safe and tidy manner and report any hazard, accident, loss or damage to management.


• Preparing reports at the end of the shift/week, including staff control, Liquor control and sales.


• Putting forward ideas to drive the beverage average check and increase the total revenue


• Ensuring that all beverage stock levels are maintained, and correct ordering procedures are carried out


• Providing a friendly, courteous, efficient, and professional service always


• Demonstrating a high standard of personal appearance, wearing the full and correct uniform and ensuring good personal hygiene

What we are looking for:

• An enthusiastic, energetic, and friendly personality, with a passion for providing excellent customer service


• Strong experience in a busy, fast-paced Environment.


• Basic IT and admin skills


• Excellent communication skills, both verbal and written


• Confidence to supervise teams


• Flexibility with working hours – must be available evenings and weekends.


• Someone who knows the market and customer needs, creating cocktails and current trends.

Why you should apply

• Service-based annual leave (increasing up to a maximum of 5 extra days)


• Employee & Friends/Family discounted rates at Heeton-operated hotels and brand employee travel programme


• Life Assurance, Income Protection and Employee Assistance schemes


• Referral scheme


• Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Medicash Health Plan and many more


• Heeton is an expanding company which offers excellent career, training and development opportunities


• Exclusive access to the employee recognition & reward scheme - Heeton Rewards


• Fantastic career potential with one of the UK's fast-growing hotel operators


• Retention bonus on completion of 3 and 6-month service

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required from candidates as part of the onboarding process.

What will I be doing?

As a Breakfast Chef, you will be responsible for ensuring that breakfast and the buffet are prepared and presented to a high quality to deliver an excellent Guest and Member experience. A Breakfast Chef will also be required to assist with food cost controls. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Ensure breakfast, the buffet, and/or any other meal periods are prepared and presented to a high quality and within company guidelines
• Supervise staff if required
• Keep all working areas clean and tidy and ensure no cross contamination
• Prepare all miss-en-place for breakfast buffet and/or any other meal periods
• Assist in positive outcomes from guest queries in a timely and efficient manner
• Ensure food stuffs are of a good quality and stored correctly
• Contribute to controlling costs, improving gross profit margins, and other departmental and financial targets
• Assist other departments wherever necessary and maintain good working relationships
• Report maintenance, hygiene and hazard issues
• Comply with hotel security, fire regulations and all health and safety and food safety legislation
• Be environmentally aware

What are we looking for?

A Breakfast Chef serving IHG brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• NVQ Level 2
• Achieved Basic Food Hygiene Certificate
• Positive attitude
• Good communication skills
• Ability to work under pressure
• Ability to work on own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous kitchen experience in similar role
• Intermediate food hygiene

What do we offer:

• Annual bonus for all Team Members
• Fantastic career potential with one of the UK's fastest growing hotel operators
• Employees staff rates across our properties
• Complimentary overnight stays in our properties
• Retention bonus on completion of 3 and 6 month service
• Service based annual leave (increase up to a maximum of 5 extra days)
• Apprenticeships with HIT training

You will be centrally located in Glasgow, an 8-minute walk from Buchanan Street and 11 minutes by foot from George Square. The Glasgow Central train station is a 5-minute walk. This 4-star hotel is 0.8 mi (1.2 km) from Royal Concert Hall and 1.3 mi (2.1 km) from OVO Hydro.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process

Job Summary

As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Your day-to-day

• Oversee the entire Front Office operation to maintain high standards
• Serve as a point of contact for regular and VIP Guests
• Complete Night Audit duties
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Conduct annual and mid-year Appraisals with Team Members
• Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
• Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
• Manage, record and promptly resolve issues or emergencies that arise
• Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
• Act in accordance with all security and emergency procedures and manage the instigation of these, as required
• Compile adequate handover to Early staff / Duty Manager
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Assist other departments, as necessary

What we need from you

• Be courteous and focused on providing a consistently high standard of customer service.
• The ability to multi-task in fast-paced environment.
• Previous experience as Night Manager in a similar size property
• Ability to communicate with your team and the hotel teams.
• Must be flexible with hours
• Must speak Fluent English

Why you should apply

• Annual discretionary bonus for all Team Members
• Fantastic career potential with one of the UK's fastest-growing hotel operators
• Employee staff rates across our properties
• Complimentary overnight stays in our properties
• Retention bonus on completion of 3 and 6-month service
• Service-based annual leave (increase up to a maximum of 5 extra days)

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process