Total 2 education training job vacancies in bangkok

YOUR MISSION _________

Responsible for the training matters for the Travel Retail (TR) SEA selected markets. Reporting to the Retail & Performance Manager, Southeast Asia, he/she is in charge of delivering Parfums Christian Dior training objectives & strategies (i.e. D.I.O.R service levels, Field Coaching scores, Mystery Shopping results, BCs’ engagement level on Training platform etc.). This position will plan and manage all training activity and program schedules for BCs, deliver field coaching and product training for BCs, and conduct generic staff training every quarter.

Create Training Strategy for Region

• Analyze BC performance and identify key gaps to fill/ strengths to develop
• Align training strategy to business objectives to drive business
• Create measurable metrics to track BC productivity and improvement

Training Execution, Performance Coaching & Specialization Plan

• Develop Yearly Training plan based on BC population and commercial needs. Finetune YTG training plan to ensure that brand image and service levels are upheld. Continue to further leverage on sales data performance and Salesforce to improve training curriculum and BC developmental needs
• Adapt Central training materials to fit local specificities and enhance content of existing training support documents when needed
• Create localized training content on MyDior app to create additional hype on focus products such as newness, also in line with commercial objectives
• Deliver product training to BCs in line with sales cycles & training priorities. Oversee Field Coach’s training to Generics for sales cycle novelties
• Deliver new hire induction and specific training/ professionalization courses to grow and develop BC population and field managers
• Deliver product and focus SKU trainings to promoters before trade activations

Field Coaching & Observations

• Regular store visits to observe customer purchase behavior and interact with BCs and customers to more effectively coach and motivate BC population at POS and in-classroom trainings
• Be accountable for D.I.O.R service standards and product expertise of the BC and CM population to drive sales performance
• Oversee Field Coach’s coaching activities at POS with the BC team. Ensure that regular frequency and follow up action are in place with the help of data tools like Power BI and Digital Field Coaching form.

Training Review, Newness Feedback & Analysis

• On counter observation of information retention & impact on BC/promoter service delivery post training sessions, make necessary finetunes to further cater to market needs
• Joint accountability with retail team for BC productivity improvements
• Consolidate newness feedback on shopfloor and coach BCs to enhance conversion
• Review CEA program feedback and tailor training & coaching content to further enhance scoring

Team Management & Development

• Develop and motivate Field Coach to develop expertise in coaching, group training facilitation and simple qualitative reporting

Budget Management & Forecasting

• Plan and monitor training and traveling expenses according to budget & resources optimization
• Ensure uniform, BC grooming and allowance are properly planned and executed for retail team
• Forecasting of uniforms & hygiene tools to ensure sufficient supply for counters

Performance Coaching & Specialization Plan

• Develop & motivate BAs through training & coaching
• Together with retail team, identify and groom high potential BCs into specialization programs
• Work closely with Retail & Training Managers to conduct soft skills and performance coaching training to upskill Counter Managers

Administrative

• Plan training and field coaching calendar plan for BCs and Generic Staff
• Forecast and coordinate yearly grooming, uniform and training incentive gifts for BCs
• Organize year-end annual BA Motivation Dinner with Retail Manager
• Coordinate BA Seminar on training preparation & BA travel arrangement & logistics annually

An exciting opportunity has become available for Director Revenue Systems & Training, MEA APAC to join our team. This role will be based in Thailand and will be reporting directly to the VP of Business Performance & Analytics. The VP, Business Performance & Analytics, MEA APAC, plays pivotal role in steering the MEA APAC region's business strategies through data-driven insights. This position focuses on leading and supervising a team of Business Performance leads, both in-house and possibly contractors, to provide actionable intelligence that guides business decisions. The role involves close collaboration with various departments to ensure data insights align with and support the company’s strategic goals. 

Getting to know the role and your responsibilities: 

• Develop and implement comprehensive training programs for new RMS and other RM tools across the region. 

• Act as the regional spokesperson for system development initiatives, representing the region's needs and feedback. 

• Coordinate with system vendors and internal IT teams to ensure system capabilities meet regional requirements. 

• Monitor and evaluate the effectiveness of training programs and system implementations. 

• Keep abreast of advancements in RM technology and systems, integrating new knowledge into training and development initiatives. 

• Provide expert advice and support to hotel teams regarding RMS and RM tools. 

• Establish best practices and standard operating procedures for RM systems usage. 

• Facilitate continuous learning and development within the RM teams. 

• Manage cross-functional collaborations to align system developments with overall business strategies.