Total 12 customer service job vacancies in ws1

Our client in Walsall is looking to hire a Multi Skilled Operative to their team. You will be working on domestic and void properties carrying out maintenance and refurbs.

Monday - Friday
£20 ltd per hour
37 Hours Per Week
Tools and Company Vehicle to use during the working day included

Job Role

• To be part of the clients property Maintenance team responsible for Joinery and Multi Skilled Maintenance projects or services undertaken
• To carry out domestic Maintenance duties to a high standard and within reasonable time frames.
• Pre-inspect and diagnose selected repair requirements.

Requirements

• NVQ Level 2 or above in a relevant trade such as Joinery/Plastering/Painting and Decorating
• Multi trade ability
• Driving License

Tudor Employment Agency are currently recruiting for a Customer Service Advisor to work for our prestigious client based in Walsall.

Please note: This position is temporary for 2-3 months to cover the Christmas period

As a customer service / customer relations advisor you will be genuinely excited to help the customers and delivery amazing service.

Duties will include:

• Actively investigate ways of improving customer service and customer experience
• Ensure customer complaints are dealt with promptly and professionally
• Monitor, record and evaluate customer complaints
• Manage complaints from start to finish
• Ensure accuracy of information and data issued
• Provide regular management information back into the function in order to identify areas for improvement
• Look for ways to continually improve the service of the customer service / customer relations function both in terms of effectiveness and cost
• Adhere to meet Service Level Agreements and KPI’s
• Maintain an upbeat positive attitude towards Poundland cherished customers

The ideal candidate:

• Working knowledge of Microsoft Office packages including Word, Excel and PowerPoint
• Good knowledge of consumer legislation and best practice
• Excellent writing skills
• Strong telephone manner and skills
• Ability to adapt to different types of characters
• Natural problem solver
• Self-reliant and confident decision maker
• Experience of working in a customer relations role ideally within a call centre or retail environment
• Experience working with customer service databases
• Experience of working in a fast paced environment with the ability to multitask

Hour of Work: Monday to Friday 8am – 5pm (Hybrid – 3 x days in office, 2 x days WFH)

Rate of Pay: £12.60phr

In order to be considered for this position or for further information please contact our Commercial team on 01922 725445 extension 1003 or 1004 or submit your CV to commerical@tudoremployment.co.uk, quoting ref TEAPOUCUS/37

Applicants can also register online by clicking the link – https://tinyurl.com/ONLINECOMTEMP1

For information on all of our roles, please refer to www.tudoremployment.co.uk.

#TeamTudor await your call!

Join Walsall Council as a Brokerage Officer in Adult Social Care!

Are you passionate about making a difference in the lives of vulnerable adults? Do you have experience in health or social care and a talent for negotiation and communication? If so, we have the perfect opportunity for you!

Pay: £14.24 per hour
Location: Remote with occasional requirement to work onsite.
Hours: 37 hours per week, full time

This role will initally be a 3 month contract with a view to be extended.

Key Responsibilities:

• Negotiate Care Services: Work directly with care providers to secure the best possible care for our service users, ensuring timely and appropriate support.
• Build Positive Relationships: Develop strong connections with care providers, ensuring that care is delivered effectively and efficiently.
• Collaborate Across Teams: Serve as a vital link between social care teams, external providers, and commissioners, ensuring seamless service delivery.
• Monitor and Manage: Keep up-to-date with market conditions, manage referrals, and ensure all services are provided within budget and in compliance with contractual frameworks.
• Support and Escalate: Handle any concerns or capacity pressures, and escalate risks as needed to ensure the best outcomes for service users.

What We're Looking For:

• Communication Skills: Excellent verbal and written communication skills, with the ability to explain complex issues clearly to a range of audiences.
• Experience: A background in health and/or social care is essential, with a good understanding of the Adult Social Care agenda and local care practices.
• IT Proficiency: Advanced IT skills, including experience working with multiple information systems and confidently handling data.
• Problem-Solving: The ability to make critical decisions under pressure and manage time effectively to meet challenging targets.
• Flexibility: A proactive approach with the ability to adapt to changing circumstances and work autonomously.

Qualifications:

• Evidence of higher education achievement in social care, health, or an equivalent field.
• Previous office experience and relevant qualifications (e.g., NVQ Level 2 or above).

If you are interested or know of anyone who may be, please contact Kat at Service Care Solutions on 01772208964 or email me at kat.shah@servicecare.org.uk.

Working with Service Care Solutions comes with many benefits, including:

• A specialist consultant within an experience and dedicated recruitment team
• Excellent rates of pay
• Payroll service twice a week

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

Finance Business Partner

Location: Walsall

Contract: Temporary (6-12 months)

Rate: £150 - £200 per day (outside IR35)

Start date: ASAP

*Hybrid Working*

Contact: miraj.hussen@servicecare.org.uk

Job Description

Service Care Solutions are recruiting on behalf of a Local Authority for a Finance Business Partner role to join the team on a temporary basis to lead by example in delivering comprehensive financial business partnering services. This role offers the opportunity to provide strategic financial advice, ensure robust financial management, and support transformative initiatives.

Main responsibilities

• Provide strategic financial advice, technical support, resource management, and oversee grant and internal financial control management.
• Support the compilation of Statutory Annual Accounts and ensure robust financial governance and controls are in place.
• Identify and support opportunities to transform service delivery and contribute to business intelligence and benchmarking for informed decision-making.
• Understand customer needs, offer high-satisfaction services, and provide financial advice to budget holders, managers, directors, portfolio holders, and members.
• Provide support for internal and external audits and ensure adherence to guidelines, legislation, and council policies.
• Manage and support accountancy officers and apprentices, ensure performance and deadlines are met, and deputise for senior finance roles when necessary.

Candidate Requirements

• Member of CCAB body undertaking active CPD, or actively studying for a CCAB/CIMA qualification.
• Providing financial support services within large or public sector organisations, preferably local authorities.
• Public sector budgeting, accounting procedures, and financial modeling.
• Develop robust business cases and financial benefits management.
• Strong communication, negotiation, and interpersonal skills, with the ability to adapt to differing customer needs and provide business partnering support.
• Extensive knowledge of local government financial policies, procedures, and statutory regulations.
• Understanding and implementing financial regulations and legislation.

If you are interested in the role, or know of anyone who may be, please contact Miraj at Service Care Solutions on 01772 208969 or email miraj.hussen@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

Lead Accountant
Location: West Midlands
Contract: Temporary (6-12 months initial)
Rate: £200 - 240 per day (Outside IR35)
Start Date: ASAP
Sector: Local Government
*Hybrid Working - 1-2 days per week in office*
Contact: greg.waite@servicecare.org.uk

Job Description
Service Care Solutions are currently recruiting on behalf of a Local Authority in the West Midlands for a Lead Accountant to join the team on a temporary basis. The postholder will provide high-quality financial advice and will oversee a team responsible for budget monitoring for the Authority. The Lead Accountant is a key position in the Council and will work alongside the Head of Finance to deliver an effective service.

Key Responsibilities

• To be responsible for delivering a first class, value for money financial service that meets the legal, financial and Council aims and objectives to meet our customer requirements in accordance with Finance and Contract Procedure Rules.
• To deputise, in the absence of or in place of, the Deputy Head of Finance/Head of Finance or other managers where necessary
• To provide high quality financial information to senior management up to and including Executive Directors to allow decision-making.
• To present financial information to a range of audiences, including contentious information to Scrutiny panels and other public meetings.
• Ensure the accurate, reliable and timely completion of final accounts, monitoring, and budget setting processes and projects within agreed timescales, and reporting thereon to relevant departmental and corporate management teams.

Candidate Criteria

• CCAB/CIMA Qualified Accountant with experience in public sector finance.
• Experience of budget setting and monitoring in a public sector finance environment
• Experience of management accounting and working with a variety of different stakeholders
• Great working knowledge of Local Authority accounting principles
• Great communication skills with the ability to work well on own initiative as well as part of a team

If you are interested in the role, or know of anyone who may be, please contact Greg at Service Care Solutions on 01772 208969 or email greg.waite@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

TSB Bank Plc



TSB


Job Title: Customer Service Consultant (Money Confidence Expert)Function: Branch BankingLocation: WalsallHours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basisSalary: £25,288 (£23,200 base, plus cash allowance of £2,088) and excellent benefits At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.We are looking for someone who is passionate about customer experience. How you’ll make a differenceAs a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them. What you’ll bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems. 
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
- Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in returnWe’ll pay you a base salary of £23,200 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,088) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,160 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds up your right up your street, come and join our team. We make things happen!
We are TSB. Life Made More.

#LI-KS1

Walsall Council is seeking a dedicated and experienced Attendance Officer to join their School Attendance Support Service on a 12-month contract, with the possibility of extension. This role offers a unique opportunity to make a positive impact on the lives of children and young people in Walsall. *Driving Licence, access to own vehicle and Business Insurance are essential requirements for this role.*

Location: Hybrid basis - home/school visits around Walsall Borough, WFH 1 day a week

Working hours: Monday - Thursday 8.45am - 5.15pm with 1 hour unpaid break, Friday's 8.45am - 4.45pm with 1 hour unpaid break. 37 hours per week.

Pay: £14.41 Per hour

Key Responsibilities:

• To support the School Attendance Support Service with home visits to support attendance.
• To liaise with schools, professionals, and other agencies to address attendance concerns.
• Maintain accurate and appropriate records in respect of casework.
• Contribute to the positive development and welfare of children and young people in Walsall.

Requirements:

• Recent relevant experience within an Education or statutory setting
• Proven experience working with young people/families and work with children
• Enhanced DBS
• Full UK driving licence and access to a vehicle insured for business purposes

If you are interested or know of anyone who may be, please contact Kat at Service Care Solutions on 01772208964 or email me at kat.shah@servicecare.org.uk.

Working with Kat at Service Care Solutions comes with many benefits, including:

• A dedicated consultant to support you throughout your progress
• Excellent rates of pay
• Payroll service twice a week

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

Job reference number 312106
Customer Operations Manager - Walsall Delivery Office (WS1 1AA)

Salary:£43,677 - £51,320 (dependent on experience) plus a potential bonus of 10%, defined contribution pension scheme and 25 days annual leave plus bank holidays
Full time

Permanent
Walsall Delivery Office, Darwall Street, Walsall, WS1 1AA

Monday to Sunday. Working 5 days out of 7 with a rotating day off. 06:00 (earliest start time) 20:00 (latest finish time) A degree of flexibility is required to meet operational demands.

ABOUT US

We believe great things are possible and we make them happen. Royal Mail impacts people and businesses in more than 71 million ways, daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide. We’re driven to take people further; to empower our customers and colleagues to make their futures whatever they want.

THE ROLE

Full accountability for the Delivery team, you’ll work through the morning and into the afternoon and ensure the smooth running for all deliveries. You'll lead and inspire a team of front-line colleagues to work efficiently and provide excellent service at the doorstep. Being a great leader means creating a positive and engaging work environment, promoting inclusivity, and being a role model by living our values.

To ensure we reach our best with people management, resource planning and specialist project activity, you’ll also partner with Trade Union to keep raising the bar as you coach your team to drive performance improvement. Delivering every item accurately and on time is crucial to who we are, you will play a major part in the trust customers have in us.

WHAT YOU’LL GET

We’re asking for a lot, but you’ll get a lot in return. First, there’s the 10% on-target bonus, generous holiday allowance, flexible working, pension scheme and an excellent parental leave policy. Then there are all the excellent benefits that come with MyBundle, such as the Cycle2work scheme, and corporate discounts including retail vouchers, travel & attraction discounts, gym membership and more. There’s also all the exciting career opportunities that come with leading a team and driving key decisions. And that’s before we’ve even mentioned the great sense of pride you’ll feel from being part of one of the world’s most recognisable brands as we undergo a historic transformation, and transition from a letters business to a parcels business.

ABOUT YOU

This is a role packed full of influence, challenges and responsibility, so we need someone who is flexible and can excel under pressure. Customer focussed, team player, results driven, inspiring leader – you know how to get the best out of our people and deliver the best to our customers. You can empathise, motivate, coach, and collaborate, and will relish the opportunity to be part of our historic transformation from a letters business to a parcels business, whether that’s through reduced cost, innovative work practices or data driven ideas. We’re looking to you to bring your skills and experience to make brilliant things possible.

NEXT STEPS

Ready to apply? Then complete your application online and submit your CV.  If successful, you’ll be invited to a face-to-face assessment where you’ll have the chance to showcase your abilities and passion. You’ll also take part in a capability-based interview and a short management scenario exercise – more details will be provided on the day.

If you are successful in your application, you be provided with the necessary training to support you in your new role. As part of your induction journey, you will be required to attend a week of formal classroom training. You will be required to travel and, dependant on location of the training, you may need to stay overnight. This training will be during the second or third week of you being appointed to role.

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.

Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Closing Date:Sunday 16th June 2024. Please note, this advert may close early if the appropriate number of applications has been reached.

#LI-POST #RMG #LIMRT

Proud member of the Disability Confident employer scheme

Customer Service Advisor
Unlock Your Potential as a Customer Service Advisor
We are thrilled to present a brand-new, permanent, full-time position that calls for dynamic and self-motivated Customer Service Advisors to become a vital part of our client's team based in Walsall. You will be responsible for booking existing customers in for oil collections, deliveries and supporting the field sales teams in closing their deals with new customers.

Key Responsibilities & Duties
As a Customer Service Advisor, you will be responsible for:

• Building strong and lasting relationships with your assigned customers and ensuring their satisfaction and loyalty and retention.
• Making outbound calls to existing customers to take their cooking oil orders and book in waste collections.
• Interacting with the telesales and field sales teams who prospect new customers, taking ownership of those new customers.
• Handling inbound calls from customers who have queries.
• Monitoring sales email, web enquiries, and social media messages and responding to them in a timely and professional manner.
• Interacting with depot managers and staff to coordinate deliveries and collections.
• Updating customer records

Qualifications, Skills, and Experience

• Excellent communication and interpersonal skills, both written and verbal.
• A friendly, positive, and customer-focused attitude.
• Proficient in Microsoft Office and CRM software is essential.
• The ability to work under pressure and handle multiple tasks.
• The ability to work as part of a team and collaborate with other departments
• Experience in customer service, sales, or telemarketing is preferred but not essential.

Your Exclusive Benefits Package

• Great benefit package of 26K - 27K working Monday to Friday 0830 to 1700 with I hour lunch
• Fuel Up Your Way: No canteen or break area restrictions here! You are free to choose where you unwind and refuel during your breaks.
• Time Off That Counts: You'll have a generous allocation of 25 days of paid leave plus 8 bank holidays to make the most of your well-deserved time off.
• Secure Your Future: We've got your back with life assurance, ensuring peace of mind for you and your loved ones.
• Plan for Tomorrow: A solid pension plan is in place, helping you build a secure financial future.

The successful candidate will have excellent communication skills, high levels of diligence, a target driven mentality, a good teamworking ethic, a positive attitude, and a track record of meeting customer expectations.
This opportunity promises an exciting venture for those eager to excel in a new Customer Service role.

If this sounds like you, then apply now!

Service Care Solutions is seeking a dedicated and motivated individual to join Walsall Council as an Alternative Provision Keyworker. This is a crucial role within the education sector, working to raise the achievement and aspirations of pupils attending Alternative Provision (AP). The successful candidate will be providing support for a duration of 6 months, with the potential of this being extended.

Location: Walsall

Pay: £16.26 per hour

As an Alternative Provision Keyworker, you will be responsible for:

• Raising the achievement and aspirations of pupils attending AP
• Managing a 'case load' of pupils and responding to safeguarding concerns
• Serving as a key point of contact for parents and pupils, addressing a range of pastoral issues and concerns

To be considered for this position you must have:

• A full UK Driving Licence with access to a vehicle
• Enhanced DBS
• Experience of working with children and young people in an educational setting
• Excellent knowledge and understanding of statutory policies, legislation and requirements affecting AP education including SENDI and their implications for Local authorities
• Proven experience in managing complex situations involving challenging and vulnerable young people
• Proven experience working with AP providers, LA, schools and key stakeholders

Working with Kat at Service Care Solutions comes with many benefits, including:

• A dedicated consultant to support you throughout your progress
• Excellent rates of pay
• Payroll service twice a week

If you are interested or know of anyone who may be, please contact Kat at Service Care Solutions on 01772208964 or email me at kat.shah@servicecare.org.uk.

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!

Proud member of the Disability Confident employer scheme

Customer Service Advisor
Unlock Your Potential as a Customer Service Advisor
We are thrilled to present a brand-new, permanent, full-time position that calls for dynamic and self-motivated Customer Service Advisors to become a vital part of our client's team based in Walsall. You will be responsible for booking existing customers in for oil collections, deliveries and supporting the field sales teams in closing their deals with new customers.

Key Responsibilities & Duties
As a Customer Service Advisor, you will be responsible for:

• Building strong and lasting relationships with your assigned customers and ensuring their satisfaction and loyalty and retention.
• Making outbound calls to existing customers to take their cooking oil orders and book in waste collections.
• Interacting with the telesales and field sales teams who prospect new customers, taking ownership of those new customers.
• Handling inbound calls from customers who have queries.
• Monitoring sales email, web enquiries, and social media messages and responding to them in a timely and professional manner.
• Interacting with depot managers and staff to coordinate deliveries and collections.
• Updating customer records

Qualifications, Skills, and Experience

• Excellent communication and interpersonal skills, both written and verbal.
• A friendly, positive, and customer-focused attitude.
• Proficient in Microsoft Office and CRM software is essential.
• The ability to work under pressure and handle multiple tasks.
• The ability to work as part of a team and collaborate with other departments
• Experience in customer service, sales, or telemarketing is preferred but not essential.

Your Exclusive Benefits Package

• Great benefit package of 24K - 25K working Monday to Friday 0830 to 1700 with I hour lunch
• Fuel Up Your Way: No canteen or break area restrictions here! You are free to choose where you unwind and refuel during your breaks.
• Time Off That Counts: You'll have a generous allocation of 25 days of paid leave plus 8 bank holidays to make the most of your well-deserved time off.
• Secure Your Future: We've got your back with life assurance, ensuring peace of mind for you and your loved ones.
• Plan for Tomorrow: A solid pension plan is in place, helping you build a secure financial future.

The successful candidate will have excellent communication skills, high levels of diligence, a target driven mentality, a good teamworking ethic, a positive attitude, and a track record of meeting customer expectations.
This opportunity promises an exciting venture for those eager to excel in a new Customer Service role.

If this sounds like you, then apply now!

Service Care Solutions have a fantastic opportunity for a Minute Taker to join a vibrant team at Walsall Council, based in Children's Services. This will be an initial contract for 6 months based in Willenhall with Hybrid working available, offering a pay rate of £13.02 per hour.

Job Description:

As a Minute Taker, you will be the maestro of meetings, ensuring accurate minutes are produced and tasks are progress-chased. Your role will involve:

• Produce accurate minutes, undertake tasks and progress chase actions arising from panels/conference escalating issues as appropriate. Produce accurate minutes, undertake tasks and progress chase actions arising from panels/conference escalating issues as appropriate.
• Accurately record information including statutory registers, statutory cover rotas, case appeal records whilst ensuring information is stored appropriately.
• To work with a range of partner agencies to ensure attendance at meetings and those meetings which are chaired by partner agencies / independent chairs are appropriately supported.

Why Choose Service Care Solutions?

• A specialist consultant within an experienced and dedicated recruitment team
• Excellent rates of pay
• Payroll service twice a week

And here's a cherry on top! If you, or someone you know, is a perfect fit for this position, you could be eligible for our £250 referral bonus! Imagine the joy of making a connection and being rewarded for it!

Ready to take the plunge into a rewarding opportunity? Contact Kat at Service Care Solutions today on 01772208964 or shoot her an email at kat.shah@servicecare.org.uk.

Proud member of the Disability Confident employer scheme