Your new company
A global and successful manufacturing company based in Wrexham who are leaders in their field are currently looking for an experienced customer service coordinator to join their team on a permanent basis. Recognised for their innovation, this is an excellent opportunity for a manufacturing professional to join a growing and thriving business.
Your new role
You will be joining the Customer Services Team and will work collaboratively with both the commercial and supply chain teams. The main purpose of your role is to support a specific portfolio of customers to ensure that their orders are accurately processed and managed, whilst building long-standing relationships and understanding requirements. Some of your key responsibilities will include:

• Managing communication between the organisation and customer, ensuring that all data for the customer is accurate.
• Take responsibility for the processing of orders, managing them right through to payment, building long-standing relationships in the process.
• You will take responsibility for customer KPI's working closely with other teams to ensure that credits, debits, and rebates are handled smoothly.
• Have an excellent understanding of the customers' requirements, always driving for customer satisfaction.

What you'll need to succeed
To be considered for this position, previous experience working within the manufacturing industry or in a similar role, dealing with a complex order book is required. You will be able to demonstrate excellent communication and negotiation skills, whilst being an excellent team player. Proficiency in SAP is highly desirable, along with working knowledge and understanding of ERP systems. Fluency in German, French or Spanish is highly desirable but not essential for consideration.

• Experience within the manufacturing industry or supply chain, ideally with an understanding of export compliance and contract administration
• Ability to solve customer problems as they arise whilst maintaining and increasing important internal and external stakeholder relationships
• Accuracy and attention to detail

What you'll get in return
This is an excellent opportunity for an experienced customer service representative who is looking for a new opportunity with a forward-thinking, innovative, global leader. In addition to a competitive remuneration package of up to £35,000, you will also benefit from hybrid working, an annual bonus scheme, private medical insurance and more. Information available on enquiry.

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Your new company
A global and successful manufacturing company based in Wrexham who are leaders in their field are currently looking for an experienced customer service coordinator to join their team on a fixed-term basis. Recognised for their innovation, this is an excellent opportunity for a manufacturing professional to join a growing and thriving business.

Your new role
You will be joining the Customer Services Team and will work collaboratively with both the commercial and supply chain teams. The main purpose of your role is to support a specific portfolio of customers to ensure that their orders are accurately processed and managed, whilst building long-standing relationships and understanding requirements. Some of your key responsibilities will include:

• Managing communication between the organisation and customer, ensuring that all data for the customer is accurate.
• Take responsibility for the processing of orders, managing them right through to payment, building long-standing relationships in the process.
• You will take responsibility for customer KPI's working closely with other teams to ensure that credits, debits, and rebates are handled smoothly.
• Have an excellent understanding of the customers' requirements, always driving for customer satisfaction.

What you'll need to succeed
To be considered for this position, previous experience working within the manufacturing industry or in a similar role is required. You will be able to demonstrate excellent communication and negotiation skills, whilst being an excellent team player. Proficiency in SAP is highly desirable, along with working knowledge and understanding of ERP systems. Fluency in German, French or Spanish is highly desirable but not essential for consideration.

• Experience within the manufacturing industry, ideally with an understanding of export compliance and contract administration
• Ability to solve customer problems as they arise whilst maintaining and increasing important internal and external stakeholder relationships
• Accuracy and attention to detail

What you'll get in return
This is an excellent opportunity for an experienced customer service coordinator who is looking for a new opportunity with a forward-thinking, innovative, global leader. In addition to a competitive remuneration package of up to £35,000, you will also benefit from hybrid working, an annual bonus scheme, private medical insurance and more. Information available on enquiry.

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Recruit4staff are proud to be representing their client, a leading Waste / Recycling company in their search for a Customer Service Manager to work based at their depot in Wrexham.

For the successful Customer Service Manager our client is offering:

• £30,000 - £35,000 Per Annum DOE
• 8 am to 4:30 pm Monday to Friday
• Full-time permanent position
• Free parking on-site

The role - Customer Service Manager:

• Effectively managing a team of Customer Service Executives
• Training and managing Customer Service Assistants and Representatives
• Deal with incoming calls and ensure they are handled professionally
• Ensuring all required administration tasks are performed in a timely manner
• Co-operate with all departments to ensure effective and accurate communication with customers.

What our client is looking for in a Customer Service Manager:

• 3+ years experience in a Customer Service Management role - ESSENTIAL
• Proven track record of maintaining high levels of customer satisfaction in a fast-paced industry
• The ability to remain patient and calm during stressful situations
• Excellent verbal and written communication skills
• Self-motivation to use their initiative and to innovate when required

Key skills or similar Job titles: Customer Service Manager, Call Centre Manager, Commercial Manager, Customer Service Lead, Customer Service

Commutable From: Wrexham, Chester, Ellesmere Port, Corwen, Oswestry,

For further information about this and other positions please apply now

This vacancy is being advertised on behalf of Recruit4staff (Wrexham) Ltd who are operating as a recruitment agency, agent, agencies, employment agency or employment business.

Recruit4staff is proud to be representing their client, a leading manufacturing company in their search for a Customer Service Executive to work at their facility on Wrexham Industrial Estate

For the successful Customer Service Executive client is offering:

• £24,683.75 per annum
• Monday - Friday - 9 am - 5:30 pm (Saturday Rota Approx 1 in 6 weeks once trained)
• Permanent role with a reputable company
• Training and development opportunities
• Free parking on-site
• Increase in pay after 2 years service

The role – Customer Service Executive

• Handling incoming calls ensuring KPIs are met
• Proactively manage the account ensuring that delayed orders and breakages are chased and communicated effectively
• To answer technical questions
• Inputting orders on the same day as they're received
• To provide support with order entry and returns
• Accurate data entry

What our client is looking for in a Customer Service Executive:

• Must possess an excellent telephone manner - ESSENTIAL
• Previous experience working in an office environment - ESSENTIAL
• Experience in dealing with customers
• Basic computer skills
• Must be able to work effectively as part of a team

Key skills or similar Job titles:
Customer Service Agent, Customer Service Executive, Customer Service Advisor, Customer Service Assistant

Commutable From:
Wrexham, Deeside, Ruabon, Chirk, Oswestry, Broughton

For further information about this and other positions please apply now

This vacancy is being advertised on behalf of Recruit4staff (Wrexham) who are operating as a recruitment agency, agent, agencies, employment agency or employment business.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Service Care Solutions are supporting a reputable non-profit provider in the West Midlands and they are currently recruiting for a Recovery Worker. As a Recovery Worker you will play a crucial role by supporting individuals that are suffering with Drug & Alcohol addiction. The Ideal candidate needs to be experienced within the field but also someone who is highly driven and can identify positivity within a service user and have the ability to develop potential within.

Key role and responsibilities for a Recovery Worker;

• Able to manage a caseload of 40-60 service users
• Supporting the individuals from Point of Entry
• Provide Screening, Assessment and Recovery Plans
• Deliver One to One interventions

Minimum requirements for a Recovery Worker;

• Experience of working within the Substance Misuse field
• Awareness of health issues relating to Substance Misuse
• Experience of Key Working and Care Planning

Our client vision is for people of all ages to be safe, build ambitions for the future and to reach their full potential. They create services and support people's complex Health and Social needs, helping them to build healthier lives that meaning and value for themselves and their families.

What we offer for a Recovery Worker;

• £250 Training Allowance
• Excellent Pay Rates
• A fantastic £250 Referral Bonus
• Specialist Substance Misuse consultants offering single point of contact

If you want to hear more about this Recovery Worker role please send us your CV by clicking 'apply now'!

Recruit4staff is proud to be representing their client, a leading waste management company in their search for a Customer Service Advisor to work from their site in Wrexham.

For the successful Customer Service Advisor our client is offering:

• Salary £24,000 - £25,000 per annum
• Monday to Friday 8.30am till 5.00pm
• Permanent position
• Benefits: Free parking, 20 days + Bank Holidays + Pension

The role - Customer Service Advisor :

• Responsible for assisting with invoice enquiries and enquiries via email and phone regarding payments to customer accounts
• Contact customers to inform them of missing payment on their accounts
• Take payments over the phone
• Establish reasons for delayed payment and re-set payment dates with customers
• Ensure excellent customer service during calls and digital interaction with customers to ensure the continuation of business

What our client is looking for in a Customer Service Advisor :

• Previous customer service experience - ESSENTIAL
• Experience working with customer complaints / problem solving - ESSENTIAL
• Good MS Office Literacy - ESSENTIAL
• Confident communicator
• Able to cope under pressure in a call handling environment

Key skills or similar Job titles: Retentions Advisor, Customer Service Advisor, Complaint Hander, Account Manager, Post-Sales Account Manager

Commutable From: Wrexham, Chester, Denbighshire

For further information about this and other positions please apply now

This vacancy is being advertised on behalf of Recruit4staff (Wrexham) who are operating as a recruitment agency, agent, agencies, employment agency or employment business.

The Valuation Office Agency (VOA) are the public sector’s property valuation experts and advisers with a vision to be a world-leading provider of public sector valuations. We are one of the largest employers of surveyors in the country. Our work is vital to the collection of over £60 billion of revenue which goes back into communities, touching every citizen and every business across England and Wales.

We champion the values of professionalism, integrity, respect and innovation. We are committed to providing a collaborative and supportive working environment that encourages every colleague to contribute, grow and excel together. With opportunities to drive your own development and growth, we empower our colleagues to succeed by ensuring support at every step of their career journey.

Our surveyors have the freedom to manage their own diaries and are empowered to deliver under their own autonomy. We trust our people and look forward to welcoming your skills into the VOA community.

Chartered Surveyor – Role Overview

District Valuer Services (DVS) provides professional property services across the public sector, including to private and third sector clients in delivering public services and functions of a public nature. Our clients include the Central, Local and Devolved Government, Health and Transport.

This role sits within the Transport Sector, where we work with major infrastructure providers including National Highways, Transport Scotland, Welsh Assembly Government and HS2. We deal with all aspects of compulsory purchase and compensation, working as part of a multi-disciplinary team to deliver infrastructure projects from early stage design to the final settlement of compensation.

You will work within a fast-paced team to meet increasing client requirements across a range of complex compulsory purchase casework including litigation cases. You will deliver complex casework, provide technical guidance to clients and colleagues and support other caseworkers within DVS. You will also assist with building capability within the team.

This exciting opportunity will also include project management and leading high profile casework for high profile clients.

Chartered Surveyor – Key responsibilities

• Dealing with a large complex portfolio of work requiring extensive experience of complex Compulsory Purchase casework
• Maintaining and applying an advanced level of valuation surveying knowledge to casework activity, review of high profile or complex valuations and project management. 
• Identifying risks and issues and making recommendations on action to be taken
• Collaboration with all internal stakeholders across DVS.
• Ensuring an awareness of the wider political, economic, social, technical, environmental, and legislative agendas that impact the Transport Sector.
• Acting as an expert witness, appearance before arbitrators or submission of evidence to independent experts and Lands Tribunals, where required.
• Providing technical support to, and oversight of, less experienced colleagues
• Supporting the DVS management team and working closely with Team Leaders in the transferring of skills across the sector to build capability.
• On occasions, the role may require the successful candidate to undertake work outside the usual area. We are reasonable with our expectations and provide flexible working arrangements to support this need.

Social Worker

Wrexham Council are seeking a qualified Social Worker to join their team within the Older People Services. The successful candidate will manage an allocated caseload, undertake assessments, develop care and support plans, and work in partnership with all services to ensure best use of resources. They will also be responsible for ensuring practice and subsequent decisions safeguard the welfare of adults at risk and children at risk of immediate harm.

Key Responsibilities

• Provide professional social work services to adults/children, their families and carers by undertaking outcome-focused assessments to identify eligible needs and developing outcome-focused care and support plans.
• Establish, develop and maintain professional relationships through direct casework, supervision, with the aim that the individuals identified needs are met.
• Ensure that all assessments, planning, implementation and reviewing of caseload and decisions and practice are of the expected standard as required by the service.
• Identify, assess and report Adult/Child at risk and undertake safeguarding enquiries for Adult/Child at risk in accordance with The Wales Safeguarding Procedures.
• Promote individuals/ people needing care and support, their families and carers in need of support participation in assessment planning, implementation and reviewing and are offered advocacy when appropriate.

Requirements

• Social Work Degree or Equivalent Qualification
• Newly qualified candidates will be considered
• Court work desirable but not essential
• Commitment to gain Consolidation Award by the end of first period of registration
• Register and maintain registration as a Social Worker with Social Care Wales
• Current and up to date knowledge of relevant Social Care Legislation for adults and children's services / Education

How to Apply

If you are interested, please call Chris Richardson on 01772 208964 or email me your CV - Christopher.richardson@servicecare.org.uk

If this role isn't right for you, but you know someone who would fit perfectly to our engaged and devoted team and you refer them, you will receive a referral bonus of £350.

The benefits of working with SCS:

• A specialist dedicated Social Work consultant offering single point of contact.
• Exceptional referral bonuses - £350 per referral placed in to work!
• An extensive & exclusive range of Social Work vacancies across the UK
• Nationwide provider Social Work staff to over 200 local authorities.
• Payroll service twice a week.
• Ltd and PAYE payment options available.
• Annual training budget of up to £250 and continued online CPD training.
• Excellent Annual Loyalty schemes / bonuses.
• DBS disclosures provided via fast-track online services free of charge.

The Supply Service are recruiting for a Nursery Practitioner to support a number of Nurseries based in Wrexham on a supply basis.

Successful applicants will be passionate and enthusiastic, with dedication to provided a happy, secure environment for children. Our clients look for qualified & unqualified but experienced Nursery Practitioners to assist them during staff shortages and holidays. Previous work with children is essential.

As a Supply Nursery Practitioner you will have:
* Experience working with infants in an Early Years setting.
* Playful and warm natured qualities.
* Patience & Empathy.
* Good Organisation & Time Management skills.
* Excellent Communication skills.
* Flexible to suit the setting requirements

Benefits of working with The Supply Service:
* Your own dedicated contact
* Regular work placements
* Competitive rates of pay
* Future long-term roles
* Pay Parity (AWR)
* Refer a Friend Scheme

Successful applicants are required to attend an online interview, complete Safeguarding training & must undertake a full enhanced DBS (formerly CRB) check.

The Supply Service are recruiting for a Human Resources Manager on behalf of a client based in Wrexham.

Full time / Part time hours available
Maternity Contract - September 2024 - July 2025
Experience within the sector is not required as skills are transferable

Our client are a vibrant childcare company that provides education & care to children and young people between the ages of 7 years & 18 years. They believe all children and young people have the right to a voice and the opportunity to create the best future for themselves. Regardless of the difficulties they have endured and continue to endure, they deserve quality care and education that will equip them to make choices that change their lives for the better. Full specialist training, support and continued personal development is available.

Responsibilities include:

To work corporately, collaboratively and in keeping with the ethos of the company.
Working as part of the Business Team, to ensure the Company complies with Employment Legislation and to deliver a robust, consistent HR function across all departments.
To lead and manage the efficient and effective operational provision of the HR service within the Company.
To provide professional HR consultancy support and advice to the Executive, Senior Leadership Teams, Managers and Administrators
To provide line management support to those undertaking HR functions, including the provision of guidance and training on all HR related matters.
To maintain an up-to-date knowledge of employment legislation and regulatory matters.
To ensure compliance with employment legislation, Company policies and procedures.
Work proactively to prevent matters, wherever possible, escalating to formal process.
To ensure compliance with equality legislation, advising on measures to address inconsistencies to minimise the risk of the Company’s exposure to litigation and employment tribunal claims.
To keep Senior Managers informed of relevant HR issues, preparing, and presenting HR reports, as required
To manage recruitment processes, adhereing to Safer Recruitment guidelines
This is a great opportunity to build a career in the education & care industry and make a real difference to the lives of young people.

Benefits:

Relaced working environment
Flexible / remote working available - promoting work-life balance
Company events
Company pension
On-site parking
Referral programme

Successful applicants are required to attend an interview, complete safeguarding training & must undertake a full enhanced DBS check.