Total 74 customer service job vacancies in worcestershire wr15 8aa

Due to continued growth, we have a newly created Customer Resolutions Coordinator role, based at our Redditch site on a permanent basis.

Your communication skills will be second to none, as you'll be the first point of contact for all escalations and complaints for our internal and external customers. You'll have excellent organisation and prioritisation skills, as you'll manage the end-to-end work order complaint/escalation journey ensuring it's resolved within the agreed SLAs. You'll have exceptional administrative and time management skills as you'll be receiving, responding, and managing requests via various channels such as: calls, emails, or phone. You'll have excellent attention to detail skills as you'll be updating all systems with relevant notes and progress updates, so your colleagues are able to pick up and run with it if required. You'll be a solution focused individual as you'll be able to identify route causes and provide solutions to reoccurring issues.

You'll be a confident, self-motivated, empathetic individual with strong communication skills. You'll be detail conscious with a strong focus on achieving a high level of customer service. You'll be capable of handling sensitive and confidential information capturing this onto multiple IT systems whilst working with conflicting deadlines.

This is a 40-hour per week role, working 7am - 7pm across 7 days, therefore flexibility is required.

For this role you'll have experience of working within a fast-paced time pressured customer service role, within any industry and sector!

In return for your hard work we would offer you:

• Salary: Up to £27,846 per annum, depending on experience
• Up to 4% discretionary bonus scheme, subject to achievement of targets
• 25 days annual leave + Bank Holidays
• Generous contributory pension scheme of matched contributions between 5% and 6%
• Life Assurance
• Learning & Development opportunities
• Funded Training Sponsorship Scheme
• Cycle to Work Scheme
• Healthshield Scheme

At Arcus we are passionate about individual development which is why we are proud to offer industry leading Learning & Development opportunities to all our staff across our organisation

To be considered for this position please submit your application via the 'apply' button.

Proud member of the Disability Confident employer scheme

Do you have customer service experience?

Enjoy being the first point of contact?

Yes? I may have the ideal role for you…

We require Customer Support Coordinator to join us on a permanent basis to work NIGHTS, at our Redditch site. Working on a 40-hour/week contract with 4 on 4 off shift pattern.

You'll be joining as our first point of contact for all stores requiring our assistance. You'll take reactive calls, create Work Orders, chasing Engineers as and when required and provide stores with updates.

You'll have a confident phone manner, being assertive when required. It'll be challenging at times when you won't be able to provide a store with the answer they want, delivering that news may be hard for you. But the rewarding aspect is when you receive positive feedback advising the difference you made. You'll have a great ability to learn and retain information as speed, as you'll be using several systems and knowing which Engineer to send for which job is essential.

For the right candidate there is an opportunity for you to complete an apprenticeship. Providing you with opportunities for career progression if that's what you're looking for.

If you have a 'can-do' attitude are flexible, having great listening and problem-solving skills. Have experience within either call centre or any type of retail sector, then we want to hear from you!

When you join us, you'll receive:

• Salary: upto £27,846 per annum, plus night shift allowance
• 25 days annual leave, plus bank holidays
• Up to 4% discretionary bonus scheme, subject to achievement of targets
• 25 days annual leave + Bank Holidays
• Group personal pension scheme of matched contributions between 5% and 6%
• Life Assurance
• Funded Training Sponsorship Scheme
• Cycle to Work Scheme
• Health Cash Plan
• Up to 10% off B&Q/ Trade Point
• 20% off Nuffield Fitness and Wellbeing Centres

Don't miss out on this great opportunity, and apply today by clicking on the 'apply' button.

Proud member of the Disability Confident employer scheme

About the role

Availability Window Days From time To time Sun 08:00:00 18:00:00 Mon 08:00:00 12:00:00 Tue 18:00:00 22:00:00 Thu 18:00:00 22:00:00 Sat 09:00:00 19:00:00

Our Customer Delivery Driver rate of pay starts from £12.92 an hour; this increases to £14.05 for stores inside the M25. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The table shows the periods of time in the week we’d like you to be available to work – the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you’re available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you. Click here to read more.

Customers are at the heart of everything we do.

As the face of Tesco out on the road, we deliver all the way from Lands’ End to John O’Groats. Our Customer Delivery Drivers get the opportunity to meet and talk to different customers in their homes every day. That’s why this role is about much more than just driving: it's about helping others and delivering great service, with a smile.

Its hands on, physical and full of variety. No two shifts are ever the same and our customer’s look for help in all kinds of different ways. For most of the day you’ll feel like your own boss, delivering to your customers but there is always a team of Managers and colleagues back at base ready to support you when you need them.

So whether you are looking for flexibility to suit your current lifestyle, job stability or an opportunity to change career direction everyone is welcome at Tesco.

You will be responsible for

Delivering your part of our customer shopping trip by:

• I ensure the van and trays I use are clean and kept tidy/organised.
• Leaving the back yard clean, tidy and clear of rubbish, and picking up litter as I see it.
• Ensuring trays are washed as part of the tray wash process.
• Loading the van as required, checking the van for roadworthiness.
• Talking to the customer about any changes to their order, including short code item and substitutions, offering a refund for anything they are unhappy with.
• Taking care of products/deliveries as if they were my own.
• Explaining to the customer that they will not be charged any more for their substitutions.
• Delivering during the customers time slot.
• Calling the customer before arriving at their property if early.
• Calling the store/centre if running 30 or more minutes late.

You will need

• Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
• Warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say ‘Thank you’.
• Acting quickly to respond to the changing needs of our customers and embracing change within my store.
• Energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
• Sharing ideas with my Manager and other colleagues on how we can improve our store for customers.
• A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.

What’s in it for you

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
• Access to free wellbeing services with a range of resources to support your mind, body, and life
• Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
• Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes
• Uniform provided and policies to support you for all of life’s moments, big and small
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here.
• Click here to read more about the benefits we have available for our colleagues

About us

Tesco has become a market leader by doing the little things that really matter for our customers and colleagues.

It’s part of what makes Tesco such a great place to work, and we’re proud to have been accredited as one of Britain’s Top Employers again this year.

We're the UK's number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers.

But did you know we also offer great job opportunities? With stores, distribution centres and offices across the UK, and a vast variety of roles, we are always looking for people who have a hunger to work with customers and colleagues across our exciting business.

We believe in treating each other with respect and giving everyone an equal opportunity to get on. It's our people that make the difference every day - helping us make a difference for our customers

Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.

For more information about us please visit www.tescoplc.com

Proud member of the Disability Confident employer scheme

For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.

Due to continued growth, we have several newly created Customer Support Scheduler role, based at our Redditch site on a permanent basis.

Your communication skills will be second to none, as you'll be the first point of contact for all escalations and complaints for our internal and external customers. You'll have excellent organisation and prioritisation skills, as you'll manage the end-to-end work order complaint/escalation journey ensuring it's resolved within the agreed SLAs. You'll have exceptional administrative and time management skills as you'll be receiving, responding, and managing requests via various channels such as: calls, emails, or phone. You'll have excellent attention to detail skills as you'll be updating all systems with relevant notes and progress updates, so your colleagues are able to pick up and run with it if required. You'll be a solution focused individual as you'll be able to identify route causes and provide solutions to reoccurring issues.

You'll be a confident, self-motivated, empathetic individual with strong communication skills. You'll be detail conscious with a strong focus on achieving a high level of customer service. You'll be capable of handling sensitive and confidential information capturing this onto multiple IT systems whilst working with conflicting deadlines.

This is a 40-hour per week role, working 7am - 7pm across 7 days, therefore flexibility is required.

For this role you'll have experience of working within a fast-paced time pressured customer service role, within any industry and sector!

In return for your hard work we would offer you:

• Salary:£24,229 per annum
• Up to 4% discretionary bonus scheme, subject to achievement of targets
• 25 days annual leave + Bank Holidays
• Generous contributory pension scheme of matched contributions between 5% and 6%
• Life Assurance
• Learning & Development opportunities
• Funded Training Sponsorship Scheme
• Cycle to Work Scheme
• Health shield Scheme

At Arcus we are passionate about individual development which is why we are proud to offer industry leading Learning & Development opportunities to all our staff across our organisation

To be considered for this position please submit your application via the 'apply' button.

Proud member of the Disability Confident employer scheme

Job Opportunity: Band 6 Perinatal Mental Health Nurse - Temporary (Agency)
Location: Worcester NHS
Must be a car driver

We are seeking an experienced Band 6 Perinatal Mental Health Nurse for a temporary agency contract within Worcester NHS. This role offers the chance to make a real impact on the care provided to women and families during the perinatal period.
Position Details:

• Contract Type: Temporary (Agency)
• Shift Pattern: 4 days per week (Monday to Friday)
• Pay: £27Ltd per hour (paid via an umbrella) £24.43 PAYE Inc, £21.80 PAYE exc

Key Responsibilities:

• Provide specialist mental health support to women during pregnancy and postnatal periods.
• Conduct assessments, develop care plans, and offer therapeutic interventions.
• Collaborate with a multidisciplinary team, including midwives and health visitors.
• Travel between various settings to deliver care (must be a car driver).
• Ensure adherence to NHS guidelines and safeguarding protocols.

Essential Requirements:

• Valid NMC registration.
• Experience in perinatal mental health nursing.
• Car driver (essential due to travel requirements).
• Strong communication and interpersonal skills.

Please also bear in mind our £250 referral fee bonus for any nurse you refer who we place in to work on a 3-month contract.

We also offer a £250 sign up bonus for any new nurses that register with our agency. This will be paid in your first pay packet.

The Benefits of Working with Service Care Solutions:

• DBS disclosures provided via fast track online services free of charge
• 3 weekly payroll runs
• £250 training allowance
• Excellent pay rates
• Specialist mental health consultants offering single point of contact
• Frequent notifications of upcoming opportunities via text and email
• Ltd and PAYE payment options available
• Nationwide provider of mental health staff to over 40 different NHS Trusts and over 200 local authorities

Ready to apply?
Send your CV to andrew.wiles@servicecare.org.uk.

Are you an experienced Support Worker looking for something that fits around YOUR life?
Based in the Arnold area of Nottingham, you will be assisting service users with Learning Disabilities and Complex Needs.

To ensure the residents have a good quality of life you will be assisting them with daily activities, sometimes on a 1 to 1 basis. You will also be expected to adhere to the resident’s personalised care plans and making sure all relevant information is completed.

If you have a passion for care, then we would love to hear from you!

To be suitable for this position you must:

- Have An Enhanced DBS Certificate that is registered on the update service or the facility to pay for the necessary DBS check
- Have up-to-date mandatory training dated within the past 9 months or the facility to pay for the necessary training
- A Practical Moving and Handling Certificate dated within the past 9 months
- Full up-to-date CV with employment history listed in full
- Be able to provide a minimum of 3 years referencing from two most recent employers, both of which should be relating to work within Health and Social Care.
- Be available to work Monday to Friday for the hours stated

NVQ Level 2 in Health and Social Care is preferred.

**Please note that we do not offer sponsorships**

to cover sickness and holidays

The hour for this position are 09:00 to 15:00, Monday to Friday.

You will be paid a basic rate of £11.56 per hour, with holiday being accrued on an FTE basis (based upon the hours worked)

Pay is processed on a weekly basis.

Location: Worcestershire.

Rate: £210-£220 (umbrella) per day.

Contract: 3 months' on going.

To play a pivotal role in the Pension Investments Management Team, contributing significantly to the investment strategy of the Worcestershire County Council Pension Fund (WPF). The role involves financial oversight, investment reporting, and collaboration on Responsible Investment and ESG issues.

Key Responsibilities:

Financial Reporting:

• Review investment content for the Pension Fund Financial Statements.
• Produce the Fund's Annual Report in collaboration with Central Finance colleagues.

Stakeholder Engagement:

• Attend LGPS Central meetings and deputize when necessary.
• Liaise with Partners to ensure accurate reporting on Responsible Investment and ESG issues related to the Fund.
• Present findings and updates to the Pension Board, Pensions Committee, and Pension Investments Sub Committee.

Cross-Council Initiatives:

• Participate in various cross-council projects and initiatives that align with the pension fund's goals.

Staff Management:

• Supervise and develop team members, fostering a culture of excellence and continuous improvement.

Customer Focus:

• Maintain a proactive approach, ensuring that customer needs are prioritized in all activities.

Qualifications:

• CCAB (or equivalent) qualified accountant or finance professional.
• Strong analytical skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with a range of stakeholders.

Service Care Solutions is recruiting for a Community Psychiatric Nurse (CPN) to work on a temporary contract with Worcester NHS.

Key Details:

• Hours: Monday to Friday, 9 AM - 5 PM.
• Pay Rate: £26.50 Ltd per hour (paid via an umbrella company).

Role Overview:
As a Community Psychiatric Nurse (CPN), you will be responsible for delivering high-quality mental health care and support to patients within the community. Your role will include:

• Conducting Assessments: Performing comprehensive mental health assessments to evaluate patient needs, risks, and appropriate interventions.
• Care Planning: Developing, implementing, and reviewing personalized care plans in collaboration with patients, their families, and other healthcare professionals.
• Care Coordination: Acting as the primary point of contact for patients, ensuring continuity of care and coordinating services across healthcare teams.
• Therapeutic Interventions: Delivering a range of therapeutic interventions to help manage symptoms, improve mental health, and promote recovery.
• Risk Management: Identifying and managing risks to ensure the safety and well-being of patients, particularly those in crisis.
• Multidisciplinary Collaboration: Working closely with doctors, psychologists, social workers, and other professionals to provide holistic, patient-centered care.
• Documentation & Reporting: Keeping accurate records of patient progress, treatment plans, and interventions, ensuring compliance with NHS standards and protocols.

This role requires a registered nurse with a valid NMC PIN and experience in mental health care, particularly in community settings.
If you are an experienced CPN seeking a rewarding temporary position, we encourage you to apply!
Please also bear in mind our £250 referral fee bonus for any nurse you refer who we place in to work on a 3-month contract.

We also offer a £250 sign up bonus for any new nurses that register with our agency. This will be paid in your first pay packet.

The Benefits of Working with Service Care Solutions:

• DBS disclosures provided via fast track online services free of charge
• 3 weekly payroll runs
• £250 training allowance
• Excellent pay rates
• Specialist mental health consultants offering single point of contact
• Frequent notifications of upcoming opportunities via text and email
• Ltd and PAYE payment options available
• Nationwide provider of mental health staff to over 40 different NHS Trusts and over 200 local authorities

Please send your CV to andrew.wiles@servicecare.org.uk

General Health Nurse - Permanent Role (£23/hour)
Service Care Solutions is recruiting a dedicated General Health Nurse for a permanent position with one of our esteemed private clients. In this role, you'll be responsible for delivering high-quality clinical care, supervising staff, and maintaining clinical standards within the home.

Rate £23

Location Malvern

Key Responsibilities:

• Deliver all clinical elements of care, ensuring high standards are met.
• Supervise and guide staff, working under the direction of the Clinical Lead.
• Actively ensure the medication and nursing needs of each resident are met.
• Promote individualised care and uphold statutory and regulatory standards.
• Prepare, review, and update resident care plans to ensure accuracy.
• Administer medication and maintain detailed records.
• Monitor care standards, ensuring staff perform to the best of their abilities.
• Facilitate GP visits as needed and implement any guidance provided.
• Report any incidents, concerns, or accidents to the Home Manager & Clinical Lead.
• Provide clear handovers with priorities for the upcoming shift.
• Offer ongoing clinical support to the team, ensuring they have the knowledge and skills to deliver exceptional care.

Shift Times:

• Days: 07:00 - 19:00
• Nights: 19:00 - 07:00

This is an exciting opportunity to join a supportive environment and make a positive impact on the lives of residents. If you're passionate about providing top-tier clinical care and meeting high standards, we'd love to hear from you!

Please send your CV to andrew.wiles@servicecare.org.uk

Service Care Solutions is currently working on behalf of a dynamic local authority, based in Worcestershire, which needs an experienced Adult Social Care Lawyer to join their team. This role can be done on a fully remote basis!

The duration of this contract is on a 3-month rolling basis. They can pay a competitive rate of £50-£60ph umbrella!

Key Responsibilities of the Adult Social Care Lawyer role

• Provide legal advice on complex issues related to Adult Social Care. This will include all aspects of community care law/adult social care law and to a lesser extent education law (SEN/School queries).
• You will take up some ongoing caseload and fresh queries in these fields without any specific training.
• You will be dealing with adult protection/court of protection/mental capacity/mental health, ordinary residence and CHC disputes and Judicial Review claims as well as commencing and running court of protection cases with Counsel as appropriate.

Requirements

• Qualified Solicitor, Legal Executive or Barrister with a minimum of 3 years of PQE in Adult Social Care law
• Someone who has worked for a public sector organisation within an Adult Social Care legal team.
• You must be able to deal with adult protection/court of protection/mental capacity/mental health, ordinary residence and CHC disputes and Judicial Review claims as well as commencing and running court of protection cases with Counsel as appropriate.

Benefits included with Adult Social Care Lawyer role

• Flexible working arrangements
• Weekly pay
• Hybrid working

If this Adult Social Care Lawyer role sounds like an opportunity of interest for you or someone you know, please feel free to reach out to Hugh Barnes on 01772208969, or email Hugh.Barnes@servicecare.org.uk.

We also welcome referrals for this position, where a successful recommendation would be worth £250.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Job Description

Service Care Solutions are recruiting for a General Nurse to work at one of our Independent Care Homes in Worcestershire.

Shifts: Monday to Sunday

**no sponsorship available**

Service Information

• This care home is situated in the picturesque village of Colwall, nestled on the western side of the Malvern Hills. Our client is a purpose built luxury care home, offering state of the art facilities with stunning architectural features throughout. Opening in Summer 2024, care home will be home to 60 residents.
• Our clients Core Values: Caring, Kind, Passionate, Committed, Polite, Respectful and Compassionate are at the heart of everything they do. They are currently seeking a dedicated individual who naturally shares our values, to join the home as a Nurse.
• As a registered nurse, you are someone who looks after the well-being of people in their daily lives. You will help patients living with different physical disabilities and mental health needs to live their lives more independently and support them to reach their potential by providing both physical and emotional support.

Requirments

• The Role: As the Nurse in charge, you will be responsible for the delivery of all clinical elements of the care provision, supervising others and setting/maintaining clinical standards within the home. Working under the guidance and direction of the Clinical Lead, you will have a strong clinical focus, playing an active role in ensuring that the medication/nursing needs of each resident are delivered effectively. Supporting the home with the expected clinical/nursing standards, promoting a high level of individualised care, ensuring all statutory and regulatory standards are maintained.
• Monitor standards of care, ensuring all staff on your shift contribute to the best of their ability.
• Ensure resident needs are being met by interaction and observation on each shift
• Report and incidents/accidents, areas of concern to the Home Manager & Clinical Lead
• Shift times are predominantly 07.00 - 19.00 (days) or 19.00 - 07.00 (nights).

Person Specification

The successful applicant must have:

• GCSEs in certain subjects are preferred, such as Maths, English, or Health and Social care
• Current registration with the Nursing and Midwifery Council (NMC) as a Mental Health Nurse.
• Previous experience in community setting
• Fully enhanced DBS
• Car driver and valid UK license is preferred

Service Care Solutions Benefits

At Service Care Solutions, we recognise increasing pressures on care staff, both work-based and financial, and want to help ease that burden.

• £250 Referral Bonus Paid after completion of 150 hours for any newly registered candidates who are referred over.

• £150 Job Referral Find your own job bonus - Receive £150 for bringing your own position to us, alternatively this also applies if you are not happy with your current agency but settled in your role we can pay £150 to switch.
• FREE Registration Process including Enhanced DBS Check, Occupational Health Appointments, Mandatory and Practical Training, Uniform
• Dedicated and Experienced One-to-One Specialist Consultant
• £250 Yearly CPD/Training Allowance/Registration Body Renewal

The suitable candidate must possess the following skills:
1. Supervise and lead a team of customer service representatives, providing
guidance, support, and coaching to ensure team success.
2. Monitor and evaluate customer service performance metrics, including call
quality, response times, and customer satisfaction scores.
3. Develop and implement training programs to enhance the skills and knowledge
of customer service representatives.
4. Handle escalated customer inquiries and complaints, resolving issues promptly
and effectively.
5. Collaborate with other departments, such as sales, marketing, and operations, to
improve overall customer experience and service delivery.
6. Analyze customer feedback and data to identify trends and opportunities for
improvement.
7. Maintain a positive and professional work environment, fostering teamwork
and collaboration among team members.
8. Create and maintain documentation of customer service processes, procedures,
and best practices.
9. Stay informed about industry trends, best practices, and emerging technologies
to continuously improve customer service operations.
10. Perform other duties and responsibilities as assigned by management.

Job Title: Highways and Transport DRT Customer Services Adviser
Salary: £12.59 P/H PAYE (Inclusive of Holiday Pay) | £14.24 P/H LTD Umbrella Rate
Hours: 35 Hours Per Week
Type: Temporary Ongoing
Location: Worcestershire, WR4
Start Date: ASAP

Are you ready to make a difference in your community? Our client is looking for a dedicated Highways and Transport DRT Customer Services Adviser. This is an exciting opportunity to work within the Economy & Infrastructure Directorate, providing essential services to residents via telephony, webchat, and online platforms.
As a valued member of our Customer Services Contact Centre, you will be at the forefront of supporting our community, helping to resolve complex queries and ensuring high-quality service delivery.

Key Duties and Responsibilities:

• Act as the first point of contact for telephone, webchat, and online enquiries.
• Provide vital information and advice on behalf of Worcestershire County Council and partners.
• Prioritize key actions during emergency response and severe weather events.
• Deliver end-to-end customer support and take responsibility for resolving issues.
• Advocate for customers, liaising between them and service areas to ensure efficient communication.
• Ensure accurate electronic records of all customer interactions.
• Proactively identify and assist with service improvements.

Qualifications and Experience:

• Significant experience in a customer service environment, particularly within contact centers.
• Proven ability to handle complex queries and deliver advice to a wide range of customers.
• Skilled in using multiple ICT systems to access, record, and provide information.
• Strong problem-solving abilities, with a creative approach to resolving issues.
• A high level of integrity when handling sensitive or confidential information.
• Minimum of 3 GCSEs or equivalent, including Maths and English (Grade C or above), with NVQ Level 3 or equivalent qualification.

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk