Total 1,951 customer service job vacancies in wolverhampton west midlands wv9 5hd

Job Title: Customer Service Assistant
Contract Type: Permanent
Salary: £24,266.13 (£26,655.15 is achieved after 12 months successful performance in the role)
Working Hours: Full Time – 35 Hours
Working Pattern: Monday to Friday
Location: West Bromwich

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Customer Service Assistant

You will work as part of a team delivering high quality, cost-effective, face to face comprehensive housing and telecare service, resolving the service requests of customers of Riverside and Sandwell Council Tenants. The role will require you to deal with all service enquiries to Riverside through a variety of media (phone, text, email and web) and diagnose and order repairs including liaison with contractors and guiding customers through simple processes to resolve issues themselves.

To work as part of an administrative team delivering a wide range of functions such as allocations, administrative support including lettings, repair logging and complaints.

Role model Our Riverside Way values and work closely with other teams to ensure that services meet our aspirations, and that our customers trust us to deliver on our commitments. Drive the continuous improvement of the customer experience, while relentlessly reducing waste and improving value.

Finally, you will assist the provision of housing management, and asset services within the PFI contract, and fulfil contractual obligations, targets, and performance standards.

About you

We are looking for someone with:

• Excellent communication skills
• Strong customer service skills
• Experience of working in a busy office environment
  • Addition of new staff members and removal of former employees.
  • Generate weekly lone worker reports.

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview

Applications may close before the deadline, so please apply early to avoid disappointment.

Role Profile

• Deal with all service enquiries received, at the front cashier desk. Ensure customers queries are dealt with or passed to the relevant officer.
• You will be based at Harvills Hawthorn Fields Neighbourhood Office, 5 days a week. Hours of work are: Monday-Friday 8.45am till 4.45pm
• Diagnose and order repairs including liaison with contractors and guiding customers through simple processes to resolve issues themselves, identification of rechargeable repairs through appropriate questioning, explanation of policy and passing to the Income Team for payment, identify repairs under defects and provide advice and order under specialist database.
• Provide information and respond to enquiries on planned and cyclical maintenance programmes specific to individual property or location.
• Maintain and administer office records and systems for complaints, commencement and termination of tenancies in accordance with Riverside procedures.
• Liaise with a wide range of internal and external partners with regard to specific areas of service delivery such as repairs and maintenance, gas servicing, planned works contractors and debt recovery providing advice and assistance and if required referral for more detailed assistance.
• Support the repairs maintenance team in logging repairs, arranging gas service inspections and administrating certificates on the MRI system.
• To be able to use a wide range of IT packages such as Microsoft word, excel and spreadsheets and to be able to maintain various databases and IT packages.
• To provide a range of administration duties such as post, stationery, filing, EDMS, flexi system and general office duties.
• Support the activities of all PFI projects, having an understanding of the day to day operations, assisting with problem solving, providing ad-hoc support and attending meetings,
• Be able to minute take, as the need arises.
• Co-ordinating internal and external communications on behalf of the management team.
• Responsible for administering and ensuring compliance with Health and Safety legislation within the PFI’s offices together with other regulatory obligations, assessing risk and putting in place relevant control measures.
• Organise travel arrangements, training events, conferences and public relations events.
• To have willingness to undertake office fire warden and first aid duties.
• Support the Projects Supervisor in collation and reporting of performance data and any ad-hoc projects and audit.
• Support other administrative staff across the PFI as directed to ensure adequate cover for Asset Management and Housing Services administration.
• Carry out daily check regarding disaster recovery equipment and materials.
• Manage Lone Worker system including.

Other Duties

• To provide a high quality, customer-orientated service championing “The Riverside Service Style” practices.
• Constantly review work outputs, setting improvement targets and appraising individual performance.
• Participate in the work of the team, encouraging innovation.
• Undertake personal development and training as necessary to keep up to date with legal, political, financial and other developments in the fields of housing and customer service
• To ensure compliance with Riverside’s Equality and Diversity policy, in respect of employment and service delivery.
• Ensure that all data is compliant with legislation and policies relating to data quality
• To actively promote Riverside locally.
• To ensure that health & safety requirements are met in accordance with Riverside’s policy and procedures and statutory requirements.
• Any other relevant duties as required by the designated manager.

Person specification

Knowledge, Skills and Experience

Essential

• Excellent communication skills
• Strong customer service skills
• Experience of working in a busy office environment

Desirable

• 5 GCSE’s grade C or above / equivalent
• Excellent computer skills including Microsoft Word, Excel, Outlook and Internet Explorer

Customer Service - Planner / Scheduler
Temporary with chance to go permanent
Salary: £23,795
Hours: Must be flexible to work shifts between 7am - 7pm Monday - Friday
Start date: 14th October

* Do you love working with people?
* Do you enjoy delivering excellent customer service?
* Do you like resolving problems and coming up with solutions?
* Do you enjoy working in a fast-paced environment?
* Would you prefer to work in a friendly and informal office environment?
* Do you pride yourself in your time managment and organisation skills?

As a Planner/Scheduler, you will be responsible for creating and maintaining schedules for engineers, speaking to customers to arrange times/work needs to be done.

* To provide an effective and professional service to all customers
* Delivering the right outcomes for all callers
* Effective schedule handling and organisation skills
* Taking inbound calls in a timely manner
* Demonstrate effective problem-solving techniques
* Keep up to date with policies and products
* Build growing and sustainable relationships by going the extra mile
* Maintaining accurate and up to date records and systems

What we are looking for…
* Someone with confident telephone manner
* You'll ideally have a natural passion for delivering exceptional customer service and communication skills
* Good listening skills
* Good problem solving skills
* Able to manage your time wisely
* Excellent communication skills and be able to pick up new systems
* Ability to multi-task and use various systems whilst multitasking

Please APPLY NOW to avoid disappointment

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Customer Service
Monday - Sunday 35 hours
£23,500
6 month contract
January start date
Hybrid

Do you have outstanding customer service skills? Have experience dealing with vulnerable customers?

I am recruiting on behalf of a leading financial services client who are looking to grow their fraud team!

What will you be doing?
* Supporting customers through fraud cases
* Liaising with 3rd parties to gain more information
* Reviewing documentation and updating the case accordingly
* Providing a professional and empathetic approach
* Completing administration on the system

What do you need to apply?
* Proven experience dealing with complex queries
* Excellent communication skills both written and verbal
* Experience within financial services would be desirable

Must be able to pass a credit and DBS check to apply!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Your new company
Due to the partnership between Hays and a local authority within the Birmingham area, we have a new job for 4 Customer Service Assistants to join the ticketing team.
Your new role
As a Customer Support Assistant, you will be working as part of the ticketing team specifically supporting the Concession tickets. You will be looking through applications and approving them on the system for the concession tickets. Occasionally, you will be required to input information from the paper applications onto the system.
As this job is a Customer Service Advisor, you will be required to take any inbound calls from customers regarding the process of their application or any queries.
What you'll need to succeed
You will need experience of working in a busy administrative environment where you can prioritise your workload. In addition, you will need to have previous experience working in a call centre or contact centre. Furthermore, you should be able to articulate yourself well due to the nature of this role.
In addition, this job will be an ASAP start,. Before starting, you will need to pass your reference and compliance checks. On registration please have your 2 most recent employment details available for reference checks.
What you'll get in return
This is a full-time, temporary role based in Birmingham. This is a three-month contract but may be open to extension. The pay rate for this job is £13.46 per hour, paid on a weekly basis.
At Hays, we are here to support you developing your career and grow to your potential. Therefore, you will have an assigned consultant who will support you throughout your journey. You will have access to our exclusive training to enhance your skills as well as exclusive job opportunities in Local Authorities where you can apply these skills.
What you need to do now
If you're interested in this job, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk