Total 5 customer service job vacancies in woking gu21 6xr

JOB PURPOSE
As Customer Service Executive you will enjoy investigating and resolving assigned cases in line with company policy and ABTA guidelines. With a keen eye for detail and a passion for excellent customer service, seeking the best outcome for our guests will be top priority. A natural solution seeker, you will collaborate with both internal and external stakeholders, ensuring every customer feels heard and understood, strengthening relationships between MSC Cruises and our guests.

KEY ACCOUNTABILITIES
•Resolves all guest complaints (cases) such as lost property, account errors, damaged or lost luggage, illness or general experience during their cruise

•Interacts with guests via telephone and email providing information in answer to complaints regarding all aspects of their cruise once they have returned home

•Coordinates with other departments to ensure effective resolution of the complaint case you have been assigned

•Provides detailed written responses to all guest complaints within ABTA guidelines

•Responds and investigates any ABTA complaint through their portal

•Issues refunds or compensation to guests as approved

•Keeps accurate records of discussions or correspondence with guests

•Supports the Senior Customer Service Executive in producing all defences for arbitrations and conciliation

•Maintains records in timely and accurate manner

•Supports the Legal Department and solicitors with invoicing and payments

•Communicates solutions, successes and opportunities to the Customer Service Manager

QUALIFICATIONS (skills, competencies, experience)
•Fluent English, oral and written

•Educated to ‘GCSE’ level standard or equivalent

•Very good knowledge of Microsoft Office package

•Experience of working to ABTA/other regulatory bodies is preferred

•Strong attention to detail

•Organisation and prioritisation skills

VISA REQUIREMENTS (if any)
•Full Right to Work in the UK / PLEASE APPLY WITH JOB REFERENCE NUMBER

Please see the job description and the person specification documents attached within this job advert.

Customer Team Leader
Location: 1 Marshal Parade; Coldharbour Road, Pyrford, Woking, GU22 8SW
Pay: £13.32 per hour
Contract: 20 hours per week + regular overtime, permanent, part time
Working pattern: Varied shifts including early mornings (From 6:30am), afternoons, late evenings (Store Closing) and weekends, to be discussed at interview.


Full, paid training provided
You can now apply for this role using your mobile device (no CV needed!)


You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales.


We're looking for Customer Team Leaders to join our team at Co-op.


When you join Co-op, you'll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.


As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to help lead the store team - coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.


At Co-op, we do things a different way. For over 175 years we've been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.



What you'll do
- Friendly and thoughtful service - you'll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
- Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
- Make sure that the store remains safe, legal, and fully operational
- Manage diligence checks and stock accuracy to make shopping a great experience for our customers
- Support your store manager by deputising when they're not working and delivering a variety of HR processes
- Lead the way when introducing new products and services in your store - work closely with your team to implement change and encourage open and honest feedback
- Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan

This job would suit people who have
- A genuine care for the needs of customers and members
- The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
- Great people skills, with the ability to build positive relationships with customers and colleagues
- Strong organisational and problem-solving skills
- A desire to learn, grow and develop your leadership skills
- The flexibility to work a range of different shifts

Why Co-op?
- Full, paid training and dedicated support for your personal development and career progression
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
- A pension scheme with up to 10% employer contributions
- Wagestream- a money management app giving you access to a percentage of your pay as you earn it
- 36 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- YuLife - an app rewarding you for healthy behaviour with discounts and vouchers for your favourite brands
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme

Building an inclusive workplace


We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.


If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.


We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.


If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.


You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.


You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.


As part of the application process for this job, you will need to complete two online assessments. It will take around 20 minutes to complete these tests.

#1

Job Advert

To be employed in this role you must have held a full driving licence for at least one year, and be able to drive a 3.5 ton automatic van. You must also have no more than six points on your licence and pass a basic level safeguarding check.

Are you looking for a flexible role in a fast-paced environment? Do you love working as part of a team to deliver outstanding service to customers?

What's in it for you?

Alongside a competitive salary, we offer a great range of other benefits too. You'll receive a discount card for yourself and a second card for your nominated user, giving you 10% off your shopping and you'll also receive a company pension. On the ‘Our Asda' benefits site, you will have access to a wide range of discounts across various activities and services, anything from airport parking to theme parks and pet insurance to car tyres - whatever you're into there's something to suit everyone!

About the Role

Our operation runs 24 hours per day, 7 days per week, with that brings a wide variety of shift patterns - if you're looking for flexible working to fit around your lifestyle, then look no further! We'll work with you on your shifts, but weekend working is a requirement of the role and we may need to be flexible with your work pattern.

A great customer experience. That's what our drivers are out to deliver. From loading up, fuelling and checking the van for the next route, or giving a customer a call so they know what time their shopping will arrive, everything we do is with our customers in mind.

Join our growing delivery team, and you'll be the face of Asda for our home shopping customers. You're in the driving seat, spending your day greeting our customers and delivering their shopping on-time with lots of Asda personality.

When you're not on the road, you'll make sure your van is clean and fit for the next delivery (don't worry, you don't need to be an expert mechanic - we'll give you all the training you need) and when are really busy, you'll be asked to help your team, picking and packing online orders.

About You

When you are on the road, you will need to be organised and as you will be representing Asda; we will expect you to be an excellent ambassador for the brand.

With that in mind, the personal qualities you bring to the role will be every bit as important as your skills and attitude. Friendly and approachable, you'll be the kind of person who'll put our customers first and do whatever it takes to make their home shopping experience the best it can be.

Apply today by completing an online application…

Proud member of the Disability Confident employer scheme

The starting salary for this full-time, permanent position is £38,746 per annum based on a 36 hour working week.

If you'd like to be part of a team that makes a tangible difference to the communities we support, and you enjoy the challenges and rewards of empowering families to feel heard, then we have a great opportunity waiting for you in our Customer Relations Team.

The team

Our aim is to promote good working practice and deliver continuous improvement for Surrey's children and families. We work with young people and their families or carers to resolve concerns about the support they receive from children's social care and education services.

We appropriately challenge and are professionally curious. We not only listen to families but work with them to identify areas that may need improvement and share this intelligence with Practitioners and Senior Leaders to affect change.

Together we are working to:

• Support families to navigate the complaint process and empower them to feel heard
• Identify themes and trends arising from complaints and concerns
• Report and share case studies and data compilation reflecting these same themes and trends to improve frontline services for children and young people in Surrey

Your role

As a Customer Relations Officer you'll play a pivotal role in the team, managing a diverse caseload of complaints and contacts. Your day-to-day responsibilities will include addressing escalation requests, supporting colleagues in responding to concerns and identifying emerging trends and themes.

Collaborating closely with the Assistant Customer Relations Manager, you'll contribute to independent investigations and outcome reporting, ensuring that we provide value for money. Additionally, you'll liaise with County Councillors, Members of Parliament, Ofsted and the Local Government Ombudsman to promote effective communication and resolution.

What we're looking for..

An outstanding communicator who can engage confidently, sensitively, and courteously, both verbally and in writing. Given the nature of our work, experience in handling difficult situations is essential. You should be comfortable working at a fast pace to meet time-critical deadlines while maintaining a high level of effectiveness.

To be considered for shortlisting for this position, your CV and personal statement will clearly evidence the following:

• Experience working in a targeted and pressurised environment, demonstrating the ability to prioritise effectively
• Excellent customer service skills with a strong command of written and verbal communication
• Ability to work autonomously and take ownership for own workload
• Strong analytical skills to identify trends and draw meaningful insights
• Experience in drafting high quality customer facing correspondence
• An understanding of issues relating to confidentiality and the management of sensitive issues
• An awareness of the Children Act Representation (England) Regulations, associated guidance in Getting the Best from Complaints 2006 and the SEND Code of Practice

This is a complex and challenging area of work, but the impact we have is significant. Join our team and help us create positive change for those who need it most.

The job advert closes at 23:59 on 4th December 2023 with interviews to follow.

An enhanced DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) will be required for this role.

Benefits

From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 26 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit our website.

Our Commitment

Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where:

• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role.

We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.