Total 77 customer service job vacancies in warrington wa2 8wa

Your new company
My client, a market leader in its field, is seeking a professional Customer Service advisor to join their team on a permanent basis.
Specialising in a variety of product rental processes, you will be joining a fast-paced team dealing with a national client base.


Your new role
The position is being offered full-time Monday to Friday, working exclusively from the office based in Warrington.
This is a fast-paced job, so the right candidate should enjoy spinning multiple plates all the time and be able to react to the ever-changing environment.
Some of your duties will include but not limited to
Liaising directly with customers and the sales teams to offer support with all new rental enquiries
Liaise with accounts for setting up new customers, raising rental contracts to include maintenance and thorough examination processing
Liaise with the dedicated transport company to ensure timely deliveries.
Ensure all order, contract and documentation is in order and filed as appropriate
Liaising directly with customers and the sales teams to offer support with all new rental enquiries
Liaise with workshops and Asset Controllers to schedule workload
Liaise with accounts for setting up new customers, raising contracts
Deal with off hires, terminating agreements, field based off hire inspections.
. What you'll need to succeed

Strong proven history within an office-based customer service position, ideally within the rental market
Excellent communication skills, both written and verbal
Be self-motivated and flexible
Possess strong administration, planning, organisation, and prioritisation skills


What you'll get in return
Joining a friendly and supportive team
Free parking
25-day holiday plus bank holidays
Competitive salary at £26,000 per annum, rising to £28,000 after 6 months' probation.
Company pension scheme



What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
My client, a leading utilities organisation based in Warrington, is seeking a professional Customer Service Manager to join their team on a permanent basis.
The organisation is dedicated to providing exceptional service and innovative solutions to a variety of customers and clients alike.
Due to the expansion of the customer service team, they are now seeking a skilled Customer Service Manager to manage a team of advisors and team leaders.

Your new role
Based within contemporary offices, the position is being offered, full-time, Monday to Friday, with a hybrid model in place.
Some of your duties will include but not limited to
Manage and develop a team of advisors and leaders, ensuring high performance and job satisfaction
Lead the wider team in delivering exceptional customer service across all channels, phone, email, online, ensuring timely and accurate resolutions to enquiries and issues
Track key performance indicators such as customer satisfaction, response times, and issue resolution rates.
Regularly review and analyse team performance to identify areas of improvement
Continuously assess and improve customer service processes to increase efficiency
Work closely with other departments, operations, compliance, accounts to ensure smooth service delivery
Ensure the team adheres to industry regulations and company policies, maintaining high standards of service at all times
Utilise customer feedback and insights to make informed decisions on service improvement

What you'll need to succeed
Minimum of 3-5 years of experience in a customer service management role, ideally within an office-based environment
Proven experience managing and developing teams with a track record of driving performance
Strong analytical and problem-solving skills with the ability to identify trends and implement effective solutions


What you'll get in return

Competitive salary
Pension scheme and private healthcare
25 days annual leave, plus bank holidays
Free parking
Hybrid model

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

£40K OTE £46K - £48K++ + Car + Overtime + Bonus + Bens - North West

*Guaranteed 1st year earnings £46K - £48K*

Service Engineer

Our client are market leaders in the design and manufacture of industrial steam boilers and other heat process equipment and have an enviable reputation for high quality products and after-sales service.

They currently require a Field Service Engineer with experience of combustion equipment, electrical controls and systems and an appreciation of steam applications and distribution systems.

Working from home as part of a nationwide team, covering the North West, you will be ideally located within a 50 mile radius of Warrington, possess a full driving license, flexible attitude and the ability to work without supervision in a customer-driven environment are essential.

The ideal Service Engineer candidate will have:
* Sound electro-mechanical skills
* Combustion experience
* Industrial or commercial gas qualification (Gas Safe)
* An apprenticeship or formal technical qualification

*Commercial or Industrial Gas Safe

An appreciation for electronic burner management control would be an advantage but not essential at present.

Our client can offer high potential earnings plus overtime, a Company vehicle, Pension Scheme and expense allowances.

There is opportunity for internal promotion in this role for the right candidate.

(£40K Basic, Average earnings £46K - £48K+ + Company Estate Car + Expense Allowances + Bonus + Overtime + Tailored Training) 42.5hr week

Field Service Engineer, Service Engineer, Boiler Engineer, Steam Engineer, steam boilers, heating engineer, industrial, thermal

Example suitable home locations (& surrounding areas): Warrington, Wigan, St. Helens, Bolton, Stockport etc...

Please apply ASAP

To act as a positive role model to service users and staff members, demonstrating Trust values during the course of their work To establish supportive and respectful relationships with people using mental health services. To help individuals identify their own achievable and meaningful recovery goals and set recovery objectives, drawing on your mutual resources as peers and utilising a range of recovery tools, techniques and experience. To share and promote coping, self-help and self-management techniques within the peer relationship. To accompany service users to appointments/meetings of their choice and perform a range of practical tasks, aligned to recovery goals. To facilitate access to community groups and networks that enable service users to participate in community activities, in order to maximise opportunities for taking on socially valued roles and positive identity. To accompany service users to appointments/meetings of their choice and perform a range of practical tasks, aligned to recovery goals. To provide support to service users whilst maintaining professional boundaries To support service users to identify and overcome fears and challenges within their recovery within a relationship of empathy and trust To liaise with carers, other health professionals, statutory and voluntary agencies in the community to enable the recovery needs of the service user group to be met To work in collaboration with other key stakeholders and colleagues involved in the delivery of care. Work within Trust clinical supervision guidelines. At all times act within the limits of their competences and authority, and seek advice and guidance when required. Ensure actions contribute to a positive and safe working culture. Undertake appropriate administrative duties to assist the team in delivering effective and timely care, e.g. data inputting, filing, computer work, faxing, photo-copying, updating patient records on RIO. Ensure that patient health records are maintained in accordance with national and organisational policies and within the scope of the Peer Support Workers responsibility. To actively participate in regular line management and clinical supervision including recovery focused group supervision and to identify personal developmental needs. To attend service user forums to help ensure that the voice of the service user is heard and the views, opinions and needs of the service users are addressed. To participate in quality assurance measures, promoting uptake of friends and family tests, satisfaction questionnaires and other measures that review the effectiveness of service delivery. Providing genuine constructive feedback and support for continued improvement of the service. To contribute to service development by attending ward, service and hospital level meetings with the aim to promote the service user perspective by providing feedback Attend all statutory and mandatory training allocated. Attend RIO training. Adhere to all company policies and procedures. Complete any other reasonable request.

Job Description

Service Care Solutions has a new and exciting opportunity which has become available working as a Leaving Care Personal Advisor with Warrington Council

Warrington Council are currently looking for someone who is happy to work 37 hours per week.

Are you passionate about making a difference in young people's lives?
Warrington's 'GOOD' Care Leavers Service is seeking an outstanding and highly motivated Personal Advisor to support our young people as they transition from care into independent adulthood. Join a dedicated team where your role as a Personal Advisor will play a pivotal role in the lives of care-experienced individuals, offering both practical and emotional support.

Key Responsibilities:

• Act as the primary point of contact for young people, forming trusted relationships from age 16 through to 25.
• Develop and contribute to pathway plans tailored to each individual's journey toward independence.
• Provide essential advice, guidance, and signposting to support services, as well as direct practical assistance.
• Collaborate with partner agencies and respond to crisis situations as required, ensuring consistent, high-quality support.
• Facilitate access to the Local Offer for care leavers in Warrington, which includes our Living Well Hub and its drop-in service.
• Support care leavers living independently in the community, ensuring they have the resources and encouragement they need.

Requirements:

• Experience working as a Personal Advisor, ideally in care leaver services.
• Minimum NVQ Level 3 or an equivalent qualification relevant to the role.
• At least 5 GCSEs, including Maths and English.
• Understanding of the Children Leaving Care Act 2000 and the responsibilities involved.
• Confidence to work collaboratively with other agencies to meet the needs of young people.
• Strong communication skills, with the ability to converse comfortably and provide accurate spoken English guidance.

APPLY NOW - Send your CV to John… John.deane@servicecare.org.uk

Why Service Care Solutions?

• A Dedicated consultant specific to your area of work with up to date knowledge on markets and new positions.
• We operate nationwide working with both public and private domains.
• All Compliance paid for including DBS and Social Work registration.
• We operate 3 payrolls per week
• Bring your Job to us bonus of £250
• Refer a friend Bonus of £250

IS Project Manager - NWROCU
Rate: £23.72 - £30.82 per hour
Contract: 12-month contract
Location: North West Regional Organised Crime Unit (NWROCU)
Job Purpose:
The IS Project Manager is responsible for the successful implementation of IS projects assigned by the manager of the ICT projects team, ensuring projects meet agreed specifications, timelines, and budgets. This role involves identifying the tasks necessary to complete a project, calculating the required resources and budget, and collaborating with system owners and NWROCU teams to ensure smooth execution.
Key Responsibilities:

• Develop and agree on project plans, including resources, timelines, and budgets with system owners and key stakeholders.
• Manage and coordinate the implementation of IT systems across large and complex organisations.
• Monitor and manage project progress to ensure successful completion within defined timelines and costs.
• Work with NWROCU users to understand requirements and propose viable IT solutions.
• Motivate and coordinate internal project teams and external suppliers, ensuring efficient collaboration.
• Negotiate changes with users and manage supplier relationships to meet project specifications and cost targets.

Knowledge and Experience:

• Educated to degree level or equivalent.
• Completion of a formal training course in the management of ICT projects.
• Proven experience in implementing IT systems or similar projects in large organisations.
• Familiarity with one or more project management methodologies (e.g., PRINCE2, Agile) and experience using them in multiple projects.
• Broad knowledge of different IT systems to assess proposed solutions and understand their impact.
• Strong interpersonal skills to liaise with users, understand requirements, and present solutions effectively.
• Excellent project management skills to plan, coordinate, and manage all resources and ensure project success.
• A diplomatic yet authoritative approach to facilitate cross-functional meetings and manage complex projects.

Contact:
If you are interested, please send your CV to Lewis Ashcroft at Lewis.Ashcroft@servicecare.org.uk.

Tudor Employment Agency are currently recruiting for a Customer Experience Advisor to work for our prestigious client based in Warrington.

Please note: This is a part-time role

Providing a professional and timely response to customer enquiries
Communication via range of channels including phone calls, live chats, text messages, salesforce cases, and email with full adherence to set escalation procedures
Gathering and compiling information to ensure all queries are being handled in a timely, efficient manner between call takers and other customer service teams and functions.
Provide rates/quotes, information on proof of collections, assist on invoice enquiries, and any other general queries
Conducting customer reviews for feedback to ensure satisfaction with service
Director complaints, referrals from Service Centres, calls, website, chat, twitter, Facebook are all handled in a professional and effective manner to increase customer satisfaction and improve customer loyalty
Build strong relationships with internal and external customers
Administrative tasks: logging queries, booking waste collections, sending welcome packs, customer hub registrations and user support, acceptance of waste transfer notes and any other ad hoc administrative duties
Sales team support: logging and assigning leads to sales team, contract checks, validating information, assisting with pre-qualification questionnaires
To support the business in achieving targeted growth, through up-selling and cross-selling
The ideal candidate:

A commitment to providing a great customer experience
Excellent written & verbal communication
Strong interpersonal skills
Attention to detail
Must possess excellent telephone etiquette
Proven ability to work under pressure
Focused and self-motivated
Patient and able to effectively handle conflict situations and provide empathy
Ability to multitask
Computer literacy
Typing 40 w.p.m
Working knowledge of Google Office
Hours of Work: Monday, Tuesday, Wednesday, Thursday & Saturday (Mon – Thurs 4pm – 8pm) (Saturdays 9am – 12pm)

Rate of Pay: £11.44phr

In order to be considered for this position or for further information please contact our Commercial team on 01922 725445 extension 1003 or 1004 or submit your CV to commerical@tudoremployment.co.uk, quoting ref TEAVEOCUS/40

Applicants can also register online by clicking the link – https://tinyurl.com/ONLINECOMTEMP1

For information on all of our roles, please refer to www.tudoremployment.co.uk.

#TeamTudor await your call!

How does it sound to earn £25,714.00 from day one with a rapid rise to £27,032.00 once you hit the required competencies?

Do you want to work in a bustling & vibrant office environment, with free parking, access to local transport links, on-site canteen, restaurants & shops, plus a whole host more? Don't drive? Don't worry! We have a shuttle bus to & from Preston Brook office to Runcorn & Warrington station! Which is FREE of charge to all Capita employees.

What's more, we also have the opportunity to work from home if you prefer after your qualifying period! (usually around 4-6 months)

If so, we want to hear from you!

We're looking for empathetic and supportive colleagues to join our existing team servicing a well-known high street banking client based at in Preston Brook!

What's in it for you?

• Be part of our rewarding pay progression scheme with a salary between £25,714.00, rising to £27,032.00
• You will work 40 hours per week between 8am - 8pm, Monday - Friday on an 6-week shift rota with 2/6 Saturdays between 930am - 5pm. We will provide a full list of shifts at interview stage. No Sunday shifts currently
• Training period is approx 7 weeks and you will work 830am - 5pm Monday - Friday
• Option to work from home after completing your qualifying period - full equipment provided.
• Modern & vibrant office, with free parking , great transport links, on site canteen, plus several retail & food stores on your door step if you wish to venture!
• Don't drive? Don't worry! We have a shuttle bus to & from Preston Brook office to Runcorn & Warrington station! Which is FREE of charge to all Capita employees.
• Internal career progression platform called INSPIRE, which helps many colleagues to develop into a multitude of roles available with a clear development plan from the outset
• Access to exclusive discounts, benefits and cash back, for all Capita Employees and their families! Retail, cinema, shopping, something for everyone!
• 23 days' holiday (rising to 27) with the opportunity to buy extra leave.
• We do work Bank Holidays but Christmas Day, Boxing Day and New Years Day are all non working days so, put your feet up! (If you are scheduled to work on a bank holiday, you will receive a day in lieu).
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more!
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel, and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What you'll be doing:

• Understanding the customers financial situation, providing options and solutions to help our customers get back to financial health. Always ensuring fair outcomes, including for our vulnerable customers
• Building rapport, empathising, and having meaningful conversations with our customers to deliver excellent customer service
• Embracing learning, coaching and development to continuously improve your skills and capability
• Sharing ideas to improve the customer service experience
• Making a real difference to people's lives
• Dealing with some of our more vulnerable customers and their complex needs

What we're looking for:

• Comfortable speaking with customers over the phone and asking questions on to gain a full understanding of our customers circumstances
• Making decisions considering the risk to the client and impact to the customer using guidance or advice where required
• Navigating around our systems and ensuring all details entered are accurate - previous experience of using multiple CPU systems is essential
• Ensuring all regulatory requirements are adhered to through training and compliance
• This role would suit individuals who have experience of dealing with customers who have complex needs, who may have worked previously in a call centre environment, have first class communication skills and are able to complete work to a high standard. This is not an entry level role and some previous experience is essential - detailed below.
• Do you have tick any of the boxes of the below? If so, we want to hear from you!

Essential experience - we require a minimum of one of the below.

• experience in a call centre customer service role...
• experience in a clerical environment...
• experience in a health care environment dealing with vulnerable clients...
• experience in a face to face customer service role...
• In addition we also need experience of using multiple computer systems

Desirable experience...

• Experience of working in a collections environment
• Experience of working in Financial Services

You'll get the chance to follow your chosen career path anywhere in Capita.

You'll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What will happen next:

• Choose apply now to fill out our short application
• Your application will be reviewed by our global recruitment team
• You will be invited to attend a video interview with a member of the recruitment team
• If you are successful at the first interview stage, you will be invited to attend a second stage on site in Preston Brook.

You'll get the chance to follow your chosen career path anywhere in Capita.

We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you.

For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Proud member of the Disability Confident employer scheme

We are Eden Futures, and we deliver exceptional support services for people aged 18 and over who have learning disabilities, autism, mental ill health and associated complex needs.

We have an opportunity for a developing leader who wishes to take their next steps into management and become a Deputy Service Manager within our Supported Living Services, where our team support individuals in their own homes as well as out in the community, helping them to live as independently as possible.

The Deputy Service Manager will be released from shift to carry out the role for 2-3 shifts per week.

Successful candidates will be required to have an Enhanced DBS check prior to commencing employment.

Main Responsibilities

• Assist in the recruitment of new staff, ensuring new members of staff are successfully inducted and the correct training is received
• With guidance and training, provide structured supervision to the staff team and assist with personal reviews
• Identify areas for training / development
• Help lead staff meetings, ensuring they are conducted in a professional and constructive manner
• Provide or source hands-on clinical guidance, support and leadership in relation to best practice when supporting people who challenge under the guidance of the Service Manager
• Undertake on-call duties as required
• Respond to poor performance or conduct issues in a fair and consistent manner by reporting to the Service Manager so an action plan can be agreed
• Monitor attendance and conduct return-to-work interviews
• Ensure staff complete timesheets / annual leave requests are dealt with appropriately
• Undertake on-call alongside colleagues as appropriate, ensuring the service is effectively managed seven days a week
• Understand the wider implications of the business in relation to the commissioning process, audit, and inspection (CQC etc.)
• Attend and contribute to management meetings and other team meetings to discuss and share information and progress
• Establish and maintain positive working relationships with key stakeholders i.e. Adult Social Care & Health, CCG’s etc.
• Lead by example in enabling the service users to live fulfilling lives based around their individual needs and aspirations.
• Promote joint working when overseeing the transition for new / moving service users – ensuring all support needs are met both within the transition period and ongoing.
• Ensure service users receive their commissioned hours and manage the delivery of those hours in line with service users’ needs and preferences
• Generate person-centred support plans for all service users and ensure the ongoing review of the appropriateness to their needs in partnership with managers and staff
• Ensure appropriate risk assessments are in place and implemented to safeguard the wellbeing of the service users. Work in conjunction with the wider team and the multi-disciplinary team for those of a more complex nature

The Ideal Candidate

• A developing leader with desire to progress into a managerial role
• Ideally you will have previous experience in a Supported Living or Residential service
• Experience of working with adults with Learning Disabilities or Mental Health conditions is preferable
• Be willing to undertake further training or development which is deemed essential to fulfilling your role
• Ability to work effectively in a fast paced, demanding role

About The Company

Eden Futures is about enabling people to live fulfilling lives in whatever circumstances people choose. We support people to be as independent as possible to achieve what they want to with their lives.

Our overall aim as an organisation is to provide a high-quality service that empowers Service Users to lead normal lives, and to be the provider of choice.

We are proud to have the Advanced (Gold) Investors in People (IIP) standard, which put us in the top 2% of organisations internationally that are part of IIP!

Our organisation is committed to safe and fair recruitment, safeguarding and protecting those we care for and serve. We are an inclusive employer and make sure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care.

At Eden Futures we support vulnerable adults and therefore roles that require contact with our service users are exempt from the Rehabilitation of Offenders Act 1974.

The amendments to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (2013 and 2020) provides that when applying for certain jobs and activities, certain convictions and cautions are considered ‘protected’. This means that they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account.

Guidance about whether a conviction or caution should be disclosed can be found on the Ministry of Justice website. It’s a criminal offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with vulnerable adults.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

National Highways have an excellent opportunity for a Service Delivery Manager to join our team based in the North West region. The role will instruct, oversee and control the delivery of roadside technology maintenance and repair works across the Region, ensuring all activities, whether routine or reactive, meet the required technical, quality and safety standards with a strong focus on customer service.

You will be required to drive as part of your role and you will need to have no more than 3 points to be considered for this position and during employment.

What you'll be leading on

• Proactively manage supplier performance to agreed contractual service level agreements, technical, quality and safety standards, including the investigation of breaches of service level targets and service non-availability, with the instigation of remedial activities.
• Proactively track and monitor the performance of the assigned Route(s) or contract scope, identifying performance trends, risks and issues.
• Maintain the cyclical and reactive maintenance work plans for the designated Route(s) and ensure the delivery of planned works, controlling and approving spend against the budget, in line with agreed approvals and escalation processes.
• Ensure cyclical and reactive maintenance work plans are integrated in the region's overall programme, ensuring customer disruption can be minimised.
• Manage any changes and the impact of unplanned and emergency works on plans, ensuring risks and dependencies are understood, managed and communicated to all relevant stakeholders.
• Manage local customer engagement and communication activities, as required, working closely with colleagues and contractors to identify and address service delivery requests, concerns, and feedback in a timely and customer focused manner.

To be Successful

• Recognised academic qualification in a relevant highway engineering discipline is desirable.
• Good understanding of roadside technology asset requirements (traffic signals, variable message signs, CCTV etc.)
• Proven experience in highway asset maintenance decision making, with good supplier management experience along with strong planning and project delivery skills.
• Good understanding of health and safety legislation and practices for works on high-speed roads and with electrical and technology assets.
• Strong computer literacy and familiar with MS Office programmes
• Extensive experience of providing quality customer and stakeholder liaison
• IOSH/SMSTS Managing Safety - desirable

A bit about us

Making sure our customers have safe and reliable journeys is at the heart of everything we do in Operations. We keep the roads open for business and play a key role in making sure the network we manage is fit for purpose today and for the future.

Want to know more?

To request a copy of the role profile, please contact .oraclecloud.com quoting reference number #5460

Proud member of the Disability Confident employer scheme

The Recruitment Co are recruiting on behalf of our client based in Warrington.
The Role is for a Customer Service Advisor, working with a company that specialises in dedicated call support to vulnerable and older people.

Job Duties Include:

Speaking to Customers over the phone (Outbound and Inbound)

Confirming Customer's Safety

Helping report repairs for Customers

Speaking to Housing Officers and other Family Members

Skills Required:

A Clear and Friendly Telephone Manner

Excellent Computer Skills

Keen Attention to Detail

A Strong Desire to Reassure and Help.

We have both Full Time and Part Time positions available for this role to suit individuals needs.

The shifts will be confirmed upon interview/telephone consultation with our Consultant but will be a mixture of shifts on a set rota basis.

The Salary for this role is £11.56 per hour which equates to £18,815 per annum based on a average 31.3 hour working week

Shift Examples:
Week 1 Monday, Tuesday , Wednesday 8.30-5.30
Week 2 Monday, Tuesday, Saturday Sunday 8.30-5.30
Week 3 Monday, Tuesday, Wednesday 8.30-5.30
Week 4 Monday , Tuesday , Saturday , Sunday 1pm until 10.15pm

(An evening shift will be required once every 4 weeks working 1pm until 10.15pm)

This is a fantastic role for someone who is interested in working for a company that offers a flexible approach to work whilst also providing a fantastic service to their customers.

This is a permanent position from Day One.

If you're interested, please apply online with a copy of your most updated CV and we will be in touch!

The Recruitment Co are recruiting on behalf of our client based in Warrington.
The Role is for a Customer Service Advisor, working with a company that specialises in dedicated call support to vulnerable and older people.

Job Duties Include:

Speaking to Customers over the phone (Outbound and Inbound)

Confirming Customer's Safety

Helping report repairs for Customers

Speaking to Housing Officers and other Family Members

Skills Required:

A Clear and Friendly Telephone Manner

Excellent Computer Skills

Keen Attention to Detail

A Strong Desire to Reassure and Help.

We have both Full Time and Part Time positions available for this role to suit individuals needs.

The shifts will be confirmed upon interview/telephone consultation with our Consultant but will be a mixture of shifts on a set rota basis.

The Salary for this role is £11.56 per hour which equates to £18,815 per annum based on a average 31.3 hour working week

Shift Examples:
Week 1 Monday, Tuesday , Wednesday 8.30-5.30
Week 2 Monday, Tuesday, Saturday Sunday 8.30-5.30
Week 3 Monday, Tuesday, Wednesday 8.30-5.30
Week 4 Monday , Tuesday , Saturday , Sunday 1pm until 10.15pm

(An evening shift will be required once every 4 weeks working 1pm until 10.15pm)

This is a fantastic role for someone who is interested in working for a company that offers a flexible approach to work whilst also providing a fantastic service to their customers.

This is a permanent position from Day One.

If you're interested, please apply online with a copy of your most updated CV and we will be in touch!

How does it sound to earn £25,714.00 from day one with a rapid rise to £27,032.00 once you hit the required competencies?

Do you want to work in a bustling & vibrant office environment, with free parking, access to local transport links, on-site canteen, restaurants & shops, plus a whole host more? Don't drive? Don't worry! We have a shuttle bus to & from Preston Brook office to Runcorn & Warrington station! Which is FREE of charge to all Capita employees.

What's more, we also have the opportunity to work from home if you prefer after your qualifying period! (usually around 4-6 months)

If so, we want to hear from you!

We're looking for empathetic and supportive colleagues to join our existing team servicing a well-known high street banking client based at in Preston Brook!

What's in it for you?

• Be part of our rewarding pay progression scheme with a salary between £25,714.00, rising to £27,032.00
• You will work 40 hours per week between 8am - 8pm, Monday - Friday on an 6-week shift rota with 2/6 Saturdays between 930am - 5pm. We will provide a full list of shifts at interview stage. No Sunday shifts currently
• Training period is approx 7 weeks and you will work 830am - 5pm Monday - Friday
• Option to work from home after completing your qualifying period - full equipment provided.
• Modern & vibrant office, with free parking , great transport links, on site canteen, plus several retail & food stores on your door step if you wish to venture!
• Don't drive? Don't worry! We have a shuttle bus to & from Preston Brook office to Runcorn & Warrington station! Which is FREE of charge to all Capita employees.
• Internal career progression platform called INSPIRE, which helps many colleagues to develop into a multitude of roles available with a clear development plan from the outset
• Access to exclusive discounts, benefits and cash back, for all Capita Employees and their families! Retail, cinema, shopping, something for everyone!
• 23 days' holiday (rising to 27) with the opportunity to buy extra leave.
• We do work Bank Holidays but Christmas Day, Boxing Day and New Years Day are all non working days so, put your feet up! (If you are scheduled to work on a bank holiday, you will receive a day in lieu).
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more!
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel, and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What you'll be doing:

• Understanding the customers financial situation, providing options and solutions to help our customers get back to financial health. Always ensuring fair outcomes, including for our vulnerable customers
• Building rapport, empathising, and having meaningful conversations with our customers to deliver excellent customer service
• Embracing learning, coaching and development to continuously improve your skills and capability
• Sharing ideas to improve the customer service experience
• Making a real difference to people's lives
• Dealing with some of our more vulnerable customers and their complex needs

What we're looking for:

• Comfortable speaking with customers over the phone and asking questions on to gain a full understanding of our customers circumstances
• Making decisions considering the risk to the client and impact to the customer using guidance or advice where required
• Navigating around our systems and ensuring all details entered are accurate - previous experience of using multiple CPU systems is essential
• Ensuring all regulatory requirements are adhered to through training and compliance
• This role would suit individuals who have experience of dealing with customers who have complex needs, who may have worked previously in a call centre environment, have first class communication skills and are able to complete work to a high standard. This is not an entry level role and some previous experience is essential - detailed below.
• Do you have tick any of the boxes of the below? If so, we want to hear from you!

Essential experience - we require a minimum of one of the below.

• experience in a call centre customer service role...
• experience in a clerical environment...
• experience in a health care environment dealing with vulnerable clients...
• experience in a face to face customer service role...
• In addition we also need experience of using multiple computer systems

Desirable experience...

• Experience of working in a collections environment
• Experience of working in Financial Services

You'll get the chance to follow your chosen career path anywhere in Capita.

You'll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What will happen next:

• Choose apply now to fill out our short application
• Your application will be reviewed by our global recruitment team
• You will be invited to attend a video interview with a member of the recruitment team
• If you are successful at the first interview stage, you will be invited to attend a second stage on site in Preston Brook.

You'll get the chance to follow your chosen career path anywhere in Capita.

We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you.

For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Proud member of the Disability Confident employer scheme

We are currently seeking an experienced and versatile Practice Nurse to join us on a locum basis. This role is available immediately and will continue until March 2025. The position involves working 2 to 5 days per week

Here are some key details:

Job Title: Practice Nurse
Location: Warrington
Type: Locum
Dates/Days Available: 2 to 5 days per week, starting ASAP until March 2025
Rates/Fees: upto £32 per hour Ltd
£250 Welcome Bonus
£750 refer a friend bonus

Key Responsibilities:

• Provide comprehensive nursing care to patients, including assessment, diagnosis, and treatment.
• Perform essential Cytology procedures and manage long-term conditions.
• Support the practice team with various clinical tasks and patient care needs.
• Maintain accurate patient records and ensure high standards of care in line with practice policies and procedures.

Essential Skills and Experience:

• Proven experience as a Practice Nurse in a clinical setting.
• Expertise in Cytology and managing long-term conditions.
• Strong communication skills and the ability to work effectively within a team.
• Flexibility to adapt to various clinical needs and patient requirements.

Benefits of Service Care Solutions:

• Four-weekly payroll runs
• £250 training allowance
• Excellent pay rates and referral bonuses
• Specialist health consultants offering a single point of contact
• Frequent notifications for upcoming opportunities via text and email
• Ltd & PAYE payment options available
• Nationwide provider of mental health staff to over 40 NHS trusts and 200+ local authorities
• FREE DBS disclosures via fast-track online services
• FREE Occupational Health Check and Immunisations

Interested?
To learn more, call me at 01772 208 963 or submit your CV detailing your experience to scott.marsh@servicecare.org

Your new company
Being part of an innovative and committed private company providing services to homes and businesses all over the UK each year.

Your new role
- Business recommendations and improvements
- Providing insights into data patterns and trends
- Be able to present findings and recommendations in a clear, precise manner.
- Work closely with marketing stakeholders to ensure supporting analysis of market trends is achieved
- Utilisation of data analysis to support strategic decision-making
-Working with the team to complete projects in a timely manner
- Customer focused attitude
What you'll need to succeed
- Experience with SQL, Python and Excel - Confidence in collaborating with stakeholders
- The ability to work well in a team and communicate effectively
- A passion for data and analytics
- A willingness to develop your skills and technological knowledge.
- The desire to learn and adapt.
- Understanding of Power BI or Qlik
What you'll get in return
- 25 Days annual leave- Annual leave buy and sell scheme-Free on-site parking
- Annual 10% bonus scheme
- Progression and development opportunities

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV or call 01512391290 and speak to Regan.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk