Total 7 customer service job vacancies in sw16 3hf

JOB TITLE: Customer Support

SALARY: £26,838

LOCATION(S): Streatham and covering our friendly, Streatham High Road, Lewisham, Camberwell Green, and Brixton branches
HOURS: 35 hours a week, including some Saturdays

WORKING PATTERN: Full-time

About this opportunity
Do you want to be part of a team that makes a genuine difference to customers, businesses and communities?

As one of our Customer Support colleagues, you'll learn, grow and develop within an inclusive organisation with genuine values focussed on putting people first.

You could be in one of our branches helping our customers side by side, or working from home, doing your best to help the person at the other end of the line (we also connect via social media, web-chat and remote advice video calls).

You'll learn to make the most of your best talent - helping people. You'll show you care and understand what matters to them and if you don't know the answer then you'll have access to a supportive team that do.

From Day 1 we'll provide all the training and support you'll need. Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, potential hybrid working and a wide variety of career opportunities - you'll find them all here.

About us
From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you'll need

• Crucially, you're a people person - to be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
• The ability to quickly build relationships to give customers a fantastic experience.
• The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you're providing.
• The commitment to deliver on your promises and going above and beyond for your customer.
• A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
• If located in in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.
  
  

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more. (Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.)

Proud member of the Disability Confident employer scheme

Are you a van driver who likes to travel from one location to another.

As a van driver, you be delivering building supplies, around the Nottingham, Leicester, Mansfield, Chesterfield area.

Some handballing may be required depending on which site you deliver too.


To be considered for the role you require:
- a valid UK Driving Licence
- no more than 6 points
- Be older than 21 years old
Please apply with an update CV and 2 references!


This is an ongoing role

This is a weekday role, so working days are Monday to Friday.
You will be starting at 08:00 and finishing at 17:00.


You will be paid £12 per hour.
+ 28 days holiday per year pro rata.
Please note we do not accept Visa Sponsorships

Are you a van driver who likes to travel on the roads throughout the working day?

Our client is looking for an experienced van driver to deliver building supplies, around the Nottingham, Leicester, Mansfield, Chesterfield area.

Some handballing may be required depending on which site you deliver too.

To be considered for the role you need to have:
- a valid UK Driving Licence
- no more than 6 points
- Be older than 21 years old
Please apply with an update CV and 2 references!


This is an ongoing role.

This role is working weekdays, Monday to Friday.
You will be starting at 08:00 and finishing at 17:00.

You will be paid £12 per hour.
+ 28 days holiday per year pro rata.
Please note we do not accept Visa Sponsorships

To contribute to the assessment, planning and review of, and to independently implement rehabilitation programmes with a variety of clients. Tasks may include (but are not limited to) teaching prescribed exercise programs, practicing transfers and mobility, assisting and promoting independence in personal care tasks, kitchen practice, undertaking access visits to feedback environmental information to therapists, assessment for and provision of equipment to assist with daily activities and documenting interventions accurately in notes following trust guidelines To work as part of a flexible multidisciplinary team and undertake tasks delegated by the Occupational therapists , Physiotherapists and Nurse in a variety of settings including clinic, intermediate care inpatient wards, outpatients, clients home environment and the community. To hold specific lead areas for service (e.g. infection control) and participate or support service development projects and audits To participate in 7 day rotas as required- currently Pulross Rehabilitation Ward To work across borough boundaries, accessing and recording information using mobile devices, and coming into offices for meeting or specific events Duties and Responsibilities Clinical All decision making regarding a clients rehabilitation will be carried out in collaboration with the client, family and carers, respecting their diversity in all areas of service delivery. Complete skilled screening assessments for clients referred to the service To participate in the prioritisation and triage of referrals, based on given criteria and using departmental protocols. This is done independently, with guidance from clinicians as necessary. Manage own varied caseload, using prioritisation and time management skills. Under the direction of a therapist, work independently, facilitating individual and group rehabilitation in a variety of settings e.g. client home environment, community centres. Establish a therapeutic relationship with clients using empathy, motivational, problem solving and counselling skills. Assess a clients understanding of proposed rehabilitation and seek valid informed consent from clients before commencing treatment. Work within a legal framework for clients who lack the capacity to provide informed consent to treat To be responsible for assessing, issuing and reviewing walking aids after the referrals are initially screened by a therapist. To be responsible for referring to physiotherapist and other professionals where appropriate for further assessment. Assist in the delivery of OT individual and group treatment programs in areas including but not limited to: Physical rehabilitation relating to functional independence in activities of daily living Cognitive rehabilitation relating to functional independence in activities of daily living Patient moving and handling recommendations and carer training Equipment provision and minor home modifications Posture and seating recommendations Falls prevention Assist in the delivery of Physiotherapy individual and group treatment programs areas including but not limited to: Walking aid assessment and training Mobility training Transfer training Strength and balance exercises Co- ordinate and deliver group based Occupational Therapy and Physiotherapy therapeutic intervention using group leadership and facilitation skills, e.g. leading and co-facilitating the Strength and Balance Group, Falls Community exercise groups Undertake highly skilled support work in the falls service. This includes falls clinic referral screening, falls general assessment and provision of therapeutic falls prevention advice. To act as a Trusted Assessor, independently recommending and assessing clients for specific items of equipment. Responsible for ordering, fitting and reviewing equipment prescribed by therapists. Providing advice to carers and clients in its safe use. Use skilled moving and handling techniques e.g. therapeutic moving and handling with clients, moving and handling of equipment and provision of informal training for clients and carers. Responsible for monitoring client rehabilitation progress, making minor alterations to rehabilitation programs and providing feedback to therapists (written and verbal). Participate in clinical decision-making regarding client rehabilitation programs. This includes participating in multi-disciplinary meetings and case conferences without the presence of a therapist. Implement equipment maintenance policy according to Occupational Health and Safety regulations. Complete risk assessments and continually evaluate risk throughout rehabilitation in relation to all aspects of safety regarding self, client and colleagues. Seek advice and guidance from senior therapy staff where appropriate. Assist therapists in goal setting evaluation of client intervention and rehabilitation progress using appropriate outcome measures and evaluation tools. To document goals and outcome measures on appropriate proformas. To maintain comprehensive, timely and accurate client records, consistent with organisational, legal and professional requirements. Participate in the development of appropriate discharge plans in liaison with the client, family, carers, other health and social care professionals and community organisations based on rehabilitation progress and attainment of goals. This includes communication (written and verbal) regarding a clients health and social needs on discharge. Complete clinical administrative tasks. Adhere to clinical and trust procedures at all times e.g. infection control, therapeutic moving and handling and food hygiene Work alone with clients, families and carers in the clients home environment and the community. Must use Skyguard and other personal protective equipment and adhere to local lone working procedures as determined by the service to ensure safety and protect lone workers in general. 2. Professional Actively participate in regular structured supervision (professional, clinical and operational) with supervisor using critical thinking, reflection and analysis. Be responsible for identifying own training and development needs in line with service needs and Therapy Assistant competencies with regular guidance from supervisors. Maintain competencies by attending regular in-service, statutory and mandatory trainings Actively participate in the Trust Continuing Professional Development and Appraisal program. Actively participate in the promotion of the Community Rehabilitation and Falls Service within GSTT and for external organisations. Provide support and take a proactive role in the induction and training of therapy and other health and social care professionals, volunteers and students. Actively participate in clinical governance activities, clinical audits, quality assurance and evidence based research where appropriate. Maintain accurate records including client notes, message taking, minute taking and use of computerised data collection according to local and Trust policies. Work within local and national Allied Health professional code of ethics, code of conduct and standards of practice for support staff. Maintain knowledge of relevant national and local service developments. Communication Establish a therapeutic relationship with clients using empathy motivational, problem solving and counselling skills. Liaise with health and social care professionals and other related statutory, private or volunteer organisations, provide written reports, recommendations and referrals where appropriate. Communicate sensitive and complex information regarding rehabilitation to clients, carers, family and other health and social care professionals and organisations. Communicate rehabilitation information to clients who have complex, multi-pathology, physical, psychological and emotional needs. This includes clients, family or carers who demonstrate high levels of anxiety, aggressive or challenging behaviour. Communicate rehabilitation information to clients, carers and family member who have communication difficulties, cognitive impairment or sensory impairment. Effectively communicate (written and verbal) with the multidisciplinary team eg when discharge planning Promote and encourage the ethos of rehabilitation with other therapy assistants/ carers/ relatives through demonstration, example and support. Actively participate in clinical and non-clinical meetings when required 4. Organisational Provide services in accordance with the Trusts standards, procedures, policies and objectives of quality assurance and ensure that they are consistent with best practice e.g. NICE, NSFs To contribute to the clinical governance agenda and actively participate in service development activities e.g. development of systems and resources. Assist in developing and maintaining effective communication links and working relationships with all members of the multidisciplinary team within the trust and external agencies such as other trusts, social services and voluntary sector in order to develop collaborative working. Flexibly plan and organise own time to meet Service needs. Maintain high level of efficiency and effectiveness in work area to utilise resources to the full, and report any defects in equipment in a timely manner. To take into account the views and wishes of service users, carers and families, respecting their diversity. Ensure risk is assessed and managed for self, clients, colleagues and the work environment and to seek advice when necessary. To comply with all data requirements regarding all clinical and professional activities.(eg electronic diary appointments and outcoming) Complete general department duties e.g. therapy equipment stock supply orders Undertake any other appropriate duties as required by the service leads.

We are currently looking for a Field Service Technician with a Joinery background to work in the South West London Postcodes.

- Permanent, full-time role
- Monday to Friday 8am-4.30pm
- Basic salary of 45k-51k + company van + fuel card

The role of a Carpenter / Joiner Technician
As a Technician, you'll be servicing our customers across the south west London areas in a company van and therefore you need a UK driving licence. Mainly you will be dealing with joinery / carpentry maintenance / repair queries .

We would love you to have:

- Joinery experience preferred
- An apprenticeship background, City and Guilds or NVQ qualifications would be advantageous
- Experience working as a Joiner / Carpenter preferred
- Full UK Manual Driving Licence
- A can-do attitude, and able to use your own initiative in tricky situations
- Great communication and customer service skills with a keen, enthusiastic and friendly approach

Benefits:
- A competitive package of salary plus bonus, with a salary of up top 51K
- Company van, fuel card, uniform and tools
- 5-12% pension contribution
- Private Health-care insurance & 35 days holiday
- The opportunity to work within a diverse, fast-paced, and growing company

If you are interested to discuss more, please hit apply or contact Jess on 07501117739

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

To contribute to the assessment, planning and review of, and to independently implement rehabilitation programmes with a variety of clients. Tasks may include (but are not limited to) teaching prescribed exercise programs, practicing transfers and mobility, assisting and promoting independence in personal care tasks, kitchen practice, undertaking access visits to feedback environmental information to therapists, assessment for and provision of equipment to assist with daily activities and documenting interventions accurately in notes following trust guidelines To work as part of a flexible multidisciplinary team and undertake tasks delegated by the Occupational therapists , Physiotherapists and Nurse in a variety of settings including clinic, intermediate care inpatient wards, outpatients, clients home environment and the community. To hold specific lead areas for service (e.g. infection control) and participate or support service development projects and audits To participate in 7 day rotas as required- currently Pulross Rehabilitation Ward To work across borough boundaries, accessing and recording information using mobile devices, and coming into offices for meeting or specific events Duties and Responsibilities Clinical All decision making regarding a clients rehabilitation will be carried out in collaboration with the client, family and carers, respecting their diversity in all areas of service delivery. Complete skilled screening assessments for clients referred to the service To participate in the prioritisation and triage of referrals, based on given criteria and using departmental protocols. This is done independently, with guidance from clinicians as necessary. Manage own varied caseload, using prioritisation and time management skills. Under the direction of a therapist, work independently, facilitating individual and group rehabilitation in a variety of settings e.g. client home environment, community centres. Establish a therapeutic relationship with clients using empathy, motivational, problem solving and counselling skills. Assess a clients understanding of proposed rehabilitation and seek valid informed consent from clients before commencing treatment. Work within a legal framework for clients who lack the capacity to provide informed consent to treat To be responsible for assessing, issuing and reviewing walking aids after the referrals are initially screened by a therapist. To be responsible for referring to physiotherapist and other professionals where appropriate for further assessment. Assist in the delivery of OT individual and group treatment programs in areas including but not limited to: Physical rehabilitation relating to functional independence in activities of daily living Cognitive rehabilitation relating to functional independence in activities of daily living Patient moving and handling recommendations and carer training Equipment provision and minor home modifications Posture and seating recommendations Falls prevention Assist in the delivery of Physiotherapy individual and group treatment programs areas including but not limited to: Walking aid assessment and training Mobility training Transfer training Strength and balance exercises Co- ordinate and deliver group based Occupational Therapy and Physiotherapy therapeutic intervention using group leadership and facilitation skills, e.g. leading and co-facilitating the Strength and Balance Group, Falls Community exercise groups Undertake highly skilled support work in the falls service. This includes falls clinic referral screening, falls general assessment and provision of therapeutic falls prevention advice. To act as a Trusted Assessor, independently recommending and assessing clients for specific items of equipment. Responsible for ordering, fitting and reviewing equipment prescribed by therapists. Providing advice to carers and clients in its safe use. Use skilled moving and handling techniques e.g. therapeutic moving and handling with clients, moving and handling of equipment and provision of informal training for clients and carers. Responsible for monitoring client rehabilitation progress, making minor alterations to rehabilitation programs and providing feedback to therapists (written and verbal). Participate in clinical decision-making regarding client rehabilitation programs. This includes participating in multi-disciplinary meetings and case conferences without the presence of a therapist. Implement equipment maintenance policy according to Occupational Health and Safety regulations. Complete risk assessments and continually evaluate risk throughout rehabilitation in relation to all aspects of safety regarding self, client and colleagues. Seek advice and guidance from senior therapy staff where appropriate. Assist therapists in goal setting evaluation of client intervention and rehabilitation progress using appropriate outcome measures and evaluation tools. To document goals and outcome measures on appropriate proformas. To maintain comprehensive, timely and accurate client records, consistent with organisational, legal and professional requirements. Participate in the development of appropriate discharge plans in liaison with the client, family, carers, other health and social care professionals and community organisations based on rehabilitation progress and attainment of goals. This includes communication (written and verbal) regarding a clients health and social needs on discharge. Complete clinical administrative tasks. Adhere to clinical and trust procedures at all times e.g. infection control, therapeutic moving and handling and food hygiene Work alone with clients, families and carers in the clients home environment and the community. Must use Skyguard and other personal protective equipment and adhere to local lone working procedures as determined by the service to ensure safety and protect lone workers in general. 2. Professional Actively participate in regular structured supervision (professional, clinical and operational) with supervisor using critical thinking, reflection and analysis. Be responsible for identifying own training and development needs in line with service needs and Therapy Assistant competencies with regular guidance from supervisors. Maintain competencies by attending regular in-service, statutory and mandatory trainings Actively participate in the Trust Continuing Professional Development and Appraisal program. Actively participate in the promotion of the Community Rehabilitation and Falls Service within GSTT and for external organisations. Provide support and take a proactive role in the induction and training of therapy and other health and social care professionals, volunteers and students. Actively participate in clinical governance activities, clinical audits, quality assurance and evidence based research where appropriate. Maintain accurate records including client notes, message taking, minute taking and use of computerised data collection according to local and Trust policies. Work within local and national Allied Health professional code of ethics, code of conduct and standards of practice for support staff. Maintain knowledge of relevant national and local service developments. Communication Establish a therapeutic relationship with clients using empathy motivational, problem solving and counselling skills. Liaise with health and social care professionals and other related statutory, private or volunteer organisations, provide written reports, recommendations and referrals where appropriate. Communicate sensitive and complex information regarding rehabilitation to clients, carers, family and other health and social care professionals and organisations. Communicate rehabilitation information to clients who have complex, multi-pathology, physical, psychological and emotional needs. This includes clients, family or carers who demonstrate high levels of anxiety, aggressive or challenging behaviour. Communicate rehabilitation information to clients, carers and family member who have communication difficulties, cognitive impairment or sensory impairment. Effectively communicate (written and verbal) with the multidisciplinary team eg when discharge planning Promote and encourage the ethos of rehabilitation with other therapy assistants/ carers/ relatives through demonstration, example and support. Actively participate in clinical and non-clinical meetings when required 4. Organisational Provide services in accordance with the Trusts standards, procedures, policies and objectives of quality assurance and ensure that they are consistent with best practice e.g. NICE, NSFs To contribute to the clinical governance agenda and actively participate in service development activities e.g. development of systems and resources. Assist in developing and maintaining effective communication links and working relationships with all members of the multidisciplinary team within the trust and external agencies such as other trusts, social services and voluntary sector in order to develop collaborative working. Flexibly plan and organise own time to meet Service needs. Maintain high level of efficiency and effectiveness in work area to utilise resources to the full, and report any defects in equipment in a timely manner. To take into account the views and wishes of service users, carers and families, respecting their diversity. Ensure risk is assessed and managed for self, clients, colleagues and the work environment and to seek advice when necessary. To comply with all data requirements regarding all clinical and professional activities.(eg electronic diary appointments and outcoming) Complete general department duties e.g. therapy equipment stock supply orders Undertake any other appropriate duties as required by the service leads.

Job Title: Housing Support Worker
Location: 134 Mitcham Lane, London, SW16 6NS
Nearest Train Station: Tooting Broadway station (Just down the road)
Postcode: SW16 6NS
DBS Level: Enhanced (Both Adult and Child)

We are currently seeking a dedicated and compassionate Housing Support Worker to join our team at 134 Mitcham Lane, London. As a Housing Support Worker, you will play a pivotal role in providing essential support and guidance to our service users, who primarily include low to medium-risk individuals aged 16 to 21, along with children in care.

Main Duties of the Role:

• Engage with the aftercare leaving team to provide comprehensive support and assistance to service users.
• Assist in ensuring that benefits claims are accurately submitted and maintained, while monitoring accounts and taking appropriate action to address any arrears in accordance with policy and procedure.
• Develop and implement effective support and safety plans for service users, collaborating with specialist agencies as needed.
• Regularly record, monitor, review, and update service user progress and outcomes in line with contract requirements.
• Keywork a caseload of six or more clients, providing individualized support and guidance to promote their well-being and independence.

Working Hours: 40 hours per week, full-time. Monday to Friday, either 9:00 am to 5:00 pm or 12:00 pm to 8:00 pm, with one weekend shift required every 4 to 5 weeks. Employees who work weekends receive a compensatory day off during the week.

Car Driver Needed: No
Own Vehicle Needed: No
Valid Business Insurance: Yes

Other Details:
Lone Working: Yes
Working From Home: No
Number of Properties: Two units, both located on the same road, with a client capacity of six or more individuals per unit.

If you are passionate about making a positive impact in the lives of vulnerable young adults and children in care, and you possess the necessary skills and qualifications for this role, we encourage you to apply. Join our team and help us empower individuals to achieve their full potential and lead fulfilling lives.

Proud member of the Disability Confident employer scheme