Total 11 customer service job vacancies in so22 5dg

About The Company:

OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services to the public and private sectors and our mission is to make people and places the best they can be.
This role sits within our Private Sector FM business division that provides catering, cleaning, hard services, pest control, and security services to a wide range of prestigious clients, within the workplace market.
Working at OCS is more than just a job; it's an amazing opportunity to begin or expand your career in Facilities Management. OCS has an ambition to become an 'Employer of choice' in our sector and is proud to invest in our colleague's personal and professional development. OCS provides our colleagues with opportunities to gain qualifications through funded development programmes aligned to the knowledge, skills, and behaviours attached to their roles.

About The Role:
Guest Services Host - Explore a culture of diversity and inclusion, supported by a great team of people where a healthy respect for each other inspires you to bring your best to work.
When you become part of the Guest Services team at Cribbs, you become part of a team of likeminded individuals where every customer conversation we have, or guidance we share, is another opportunity for us to enrich an experience.

Job Overview
Key Responsibilities:

* Ensure an inclusive and welcoming environment for all.
* Actively and enthusiastically engage with our customers, recognising the value of their feedback in shaping our services and reporting it on their behalf.
* Act as a central point of contact for customers at the information desk; playing a crucial role in the day-to-day operations of the centre.
* Recording and monitoring lost property, facilitating return to customers where possible.
* Facilitate free loan of mobility equipment within the accessibility centre, cleaning, and monitoring equipment for safe use.
* Ensuring all equipment and environments are maintained to the highest standards of cleanliness and safety, reflecting our commitment to our customers.
* Follow health, safety, and safeguarding procedures and promptly report any incidents or accidents, ensuring the well-being of everyone in our workplace.
* Carry out functions required within the site emergency management plan (full training provided).
* First Aid Responder (Training will be provided).

About You:
* You will have a passion and interest in working within the retail/customer service industry although full training will be provided for the right person.
* Have a fun and energetic nature and a can-do attitude.
* You'll be reliable, relatable, and authentic.
* Applicants must agree to a mandatory DBS check if requested.


How to apply:
If you have a talent for hands-on problem solving and enjoy brightening someone's day, please follow the link to apply.


Essential Qualifications & Experience:
* Maths & English GCSE
* Flexible working - able to provide cover at short notice.
* Team player
* Smart appearance
* First aid trained or willingness to be trained.
* Experience of working within the retail/customer service industry

Skills & Abilities (Competencies)

* Excellent customer service skills.

* Excellent written and verbal communication skills.

* Ability to work effectively with minimal supervision.

* Ability to act decisively and remain calm under pressure.

* Detail-oriented.

N.B: Core tasks as above, although this list is not exhaustive. Any other duties as requested as and when required to support the business.









How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

LEADERSHIP AND MANAGEMENT Staff- Supervise and mentor pharmacy staff, including pharmacists, pharmacy technicians, and support staff Conduct performance evaluations, provide feedback, and facilitate professional development Develop and implement policies, procedures, and protocols to ensure efficient and effective pharmacy operations To comply with the organisations Opportunities Policy and treat staff, patients, colleagues and potential employees with dignity and respect always. Service- Ensure the efficient operation of the pharmacy service To collect, correlate and interpret highly complex data regarding the service performance and recommending changes as necessary To be able to utilise the data to negotiate and motivate the speciality on delivering key pieces of work Report on KPIs as agreed with the Clinical Director and PCN Operations Manager To take a pro-active, enthusiastic approach to service review and re-design, ensuring all systems and processes are efficient and patient-centred, using Lean principals Liaise regularly and as required with appropriate PCN colleagues and member practices to ensure excellent relationships are built and maintained To ensure changes are sustainable and embedded within the service Responsible for pre-empting and acting on service capacity issues Maintain and improve the pharmacy service, including projects Support the Operations Manager to enhance efficiency and cost-effective delivery of services Organise, chair, or participate in all appropriate meetings To be responsible for all service enquiries and complaints CLINICAL RESPONSBILITIES Long Term Condition Clinics- Review patients with single or multiple medical problems where medicine optimisation is required (e.g. COPD, asthma, depression and frailty). Review the on-going need for each medicine, a review of monitoring needs and an opportunity to support patients with their medicines taking ensuring they get the best use of their medicines (i.e. medicines optimisation). Instigate changes and liaise with GP. Clinical Medication Review- Undertake clinical medication reviews with patients, instigate changes and liaise with GP. This would include reviews of those patients on the Serious Mental Health Register. Care Home Medication Reviews- Undertake clinical medication reviews with patients and instigate changes and liaise with GP. Work with care home staff to improve safety of medicines ordering and administration to comply with the Enhanced Health in Care Homes specification in the DES. Domiciliary clinical medication review- Undertake clinical medication reviews with patients, instigate changes and liaise with GP. Attend and refer patients to multidisciplinary case conferences. Management of common, minor, self-limiting ailments: Management of common, minor, self-limiting ailments presenting to general practice. Managing a caseload of patients with common, minor, self-limiting ailments while working within a scope of practice and limits of competence. Signposting to community pharmacy and referring to other healthcare professionals where appropriate. Telephone medicines support- Provide a telephone helpline for patients with questions or queries. Medicine information to practice staff and patients: Answer relevant medicine-related enquiries from GPs, other practice staff, other healthcare teams e.g. community pharmacy, and patients with queries about medicines via triage and E Consult. Suggesting and recommending solutions. Providing follow up for patients to monitor the effect of any changes. Management of medicines at discharge from hospital- Reconcile medicines following discharge from hospitals, intermediate care and into care homes, including identifying and rectifying unexplained changes and working with patients and community pharmacists to ensure patients receive the medicines they need post discharge. Set up and manage systems to ensure continuity of medicines supply to high risk groups of patients e.g. those with medicine compliance aids or those in care homes. Repeat Prescribing- Manage the repeat prescribing reauthorisation process by reviewing patient requests for repeat prescriptions and reviewing medicines reaching review dates and flagging up those needing a review. Ensure patients have appropriate monitoring tests in place when required. Service Development- Contribute pharmaceutical advice for the development and implementation of new services that have medicinal components, e.g. advice on treatment pathways and patient information leaflets. Information management- Analyse, interpret and present medicines data to highlight issues and risks to support decision-making. Medicines Safety- Implement changes to medicines that result from MHRA alerts, product withdrawal and other local and national guidance. Education and Training- Provide education and training to primary healthcare team on therapeutics and medicines optimisation. Care Quality Commission- Work with the general practice team to ensure the practice is compliant with CQC standards where medicines are involved. Public health- To support public health campaigns. To provide specialist knowledge on all public health programmes available to the general public COMPLIANCE AND QUALITY ASSURANCE Ensure the service is compliant with the relevant laws, regulations and accreditation standards Implement and monitor quality assurance programs Conduct audits and inspections to identify areas for improvement and ensure regulatory compliance. EDUCTION AND TRAINING Provide ongoing education and training for pharmacy staff on clinical practices, regulatory changes, and new technologies. Develop and deliver educational programs for healthcare providers and patients on medication-related topics. Provide clinical supervision to Clinical Pharmacists and Pharmacy Technicians Provide supervision to Care Coordinator To keep up-to-date professionally with national and local policy changes, and with the needs and expectations of commissioners and patients and to engage with external partners as appropriate COLLABORATION AND COMMUNICATION Foster effective communication and collaboration with healthcare providers, patients, and other stakeholders. Serve as a liaison between the pharmacy department and other departments within the primary care setting. Participate in interdisciplinary team meetings and contribute to care planning and decision-making processes To always adopt a professional approach to customer care BUDGETARY AND RESOURCE MANAGEMENT To support the PCN Operations Manager in the effective management of identified budgets to best deliver the access, activity, finance, and quality targets To proactively encourage an increase in income and funding opportunities Ensure coding of all activity is correct and meet Investment and Impact Fund (IIF) and Quality and Outcomes Framework (QOF) Indicators Identify and minimise areas of financial risk within the service To be responsible for ensuring value for money within the service, reviewing the skill mix, balance, and deployment of all types of resource Authorised signatory for office supplies, equipment, and other services in line with PCN Financial Probity Policy Monitor budgets, income and activity and highlight any discrepancies to the PCN Operations Manager monthly To manage the process of gathering, collating, interpreting, presenting, and communicating performance information to the PCN Operations Manager

Development This role is an exciting opportunity to work directly with the PICU medical team, including Dr Grant (Consultant Psychiatrist and Clinical Director), Dr Rule (Consultant Psychiatrist) and Dr Sinha (General Practitioner). In this role you will be exposed to a range of serious, complex and treatment resistant mental disorders. The appointee will develop specialist knowledge in Psychiatric Intensive Care through supervision and mentoring. Many of our associate specialists are pursuing membership to the college (RCPSYCH) and some have pursued alternative speciality training pathways to achieve equivalence of core training and CCT (staying within the charity). We are extremely proud to empower the careers of our medical professionals, and our Executive Medical Director and all of our Clinical Directors have grown and developed into their current roles within the Charity Please see below some of the comments from current doctors within St Andrews healthcare: The working environment is conducive for anyone wanting to learn and progress in medicine. In particular, you will have plenty of senior support and guidance. (I dont know of any previous post Ive worked in, in which I have had as much access to my Supervising Consultant/GP).At St Andrews you will definitely feel you are a genuine and appreciated contributor to the Multidisciplinary Team. And, you will certainly feel you are making a positive difference in patients lives. Rewards We offer an excellent benefits package including pension, 41 days holiday, life cover, car lease scheme, free parking on all our sites, cycle to work scheme and more Interested? We welcome conversations and applications from high calibre candidates who can bring relevant skills to the complex and personalised casework that we undertake. To discuss further, please contact our internal Recruitment Consultant James Farrelly at jcfarrelly@stah.org or call 07827856634 Rewards We offer an excellent benefits package including pension, 41 days holiday, life cover, car lease scheme, free parking on all our sites, cycle to work scheme, childcare vouchers and more

The Person The successful applicant will join a highly motivated, supportive and friendly regional team that includes Psychologists, CBT Therapists, Psychological Therapists, Assistant Psychologists, Mental Health Social Workers and Mental Health Nurses, Occupational Therapists, Psychiatrists and Veteran Liaison Support Officers and will report directly to the Consultant Clinical Psychologist. Given the nature of the client group and the geographical needs of the service, we are looking for a clinician with significant experience in treating complex mental health needs in an autonomous capacity. Whilst previous experience of working with Veterans or military personnel would be an advantage, full training will be provided to clinicians who have relevant clinical experience, attitude and who have a genuine interest in developing skills to help Veterans improve their quality of life and wellbeing. We are looking for a clinician who is clearly able to demonstrate a minimum of four years (post-qualification) experience in treating trauma and complex mental health needs according to evidenced based guidelines. Experience of using a range of therapeutic modalities including CBT, EMDR, Cognitive Processing Therapy and Compassion Focused Therapy among others would also be an advantage. Equally important would be your ability to work both autonomously within community-based settings, as well as collaboratively with other teams and professionals. The ability to consider and find creative and flexible solutions to engage individuals in psychological treatment is an essential skill in this pathway. Within the role, you will be encouraged to develop your strengths and skills through clinical supervision and opportunities for professional development. St Andrews provides opportunities for research, training and continuing professional development and you will also have access to peer support from the wider Op COURAGE pathway, wider Charity, as well as regular CPD events. Due to the innovative nature of this service, there will be opportunities for service development including co-production with service users and an interest and enthusiasm in these areas is desirable. You will be supported to develop your role within our service according to your specific strengths and areas of professional interest. In order to be eligible for the role, the successful applicant will need to be HCPC registered. For further information about the role please contact Dr Melanie Coxall, Clinical Lead on 01604 616305 or via email on mjcoxall@stah.org or James Farrelly 07827856634 or jcfarrelly@stah.org Our patients and your colleagues will expect you to live the St Andrews CARE values of Compassion, Accountability, Respect and Excellence every single day and to hold trauma informed practice at the heart of the way you work.

Other benefits: Travel allowance, pension, 32 days of Annual Leave plus Bank Holidays and your birthday off, free parking, sickness policy on par with the NHS, secretarial support and more International Medical Graduates We welcome applications from job seekers who require current Skilled Worker sponsorship to work in the UK and you will be considered alongside all other applications. Please contact our recruitment team at recruitment@stah.org if you would like more details on how we can support you. Interested? For further details please contact our Internal Recruitment Consultant, James Farrelly on 07827856634 jcfarrelly@stah.org

The Person The successful applicant will join a highly motivated, supportive and friendly regional team that includes Psychologists, CBT Therapists, Psychological Therapists, Assistant Psychologists, Mental Health Social Workers and Mental Health Nurses, Occupational Therapists, Psychiatrists and Veteran Liaison Support Officers and will report directly to the Consultant Clinical Psychologist. Given the nature of the client group and the geographical needs of the service, we are looking for a clinician with significant experience in treating complex mental health needs in an autonomous capacity. Whilst previous experience of working with Veterans or military personnel would be an advantage, full training will be provided to clinicians who have relevant clinical experience, attitude and who have a genuine interest in developing skills to help Veterans improve their quality of life and wellbeing. We are looking for a clinician who is clearly able to demonstrate a minimum of four years (post-qualification) experience in treating trauma and complex mental health needs according to evidenced based guidelines. Experience of using a range of therapeutic modalities including CBT, EMDR, Cognitive Processing Therapy and Compassion Focused Therapy among others would also be an advantage. Equally important would be your ability to work both autonomously within community-based settings, as well as collaboratively with other teams and professionals. The ability to consider and find creative and flexible solutions to engage individuals in psychological treatment is an essential skill in this pathway. Within the role, you will be encouraged to develop your strengths and skills through clinical supervision and opportunities for professional development. St Andrews provides opportunities for research, training and continuing professional development and you will also have access to peer support from the wider Op COURAGE pathway, wider Charity, as well as regular CPD events. Due to the innovative nature of this service, there will be opportunities for service development including co-production with service users and an interest and enthusiasm in these areas is desirable. You will be supported to develop your role within our service according to your specific strengths and areas of professional interest. In order to be eligible for the role, the successful applicant will need to be HCPC registered. For further information about the role please contact Dr Melanie Coxall, Clinical Lead on 01604 616305 or via email on mjcoxall@stah.org or James Farrelly 07827856634 or jcfarrelly@stah.org Our patients and your colleagues will expect you to live the St Andrews CARE values of Compassion, Accountability, Respect and Excellence every single day and to hold trauma informed practice at the heart of the way you work.

Other benefits: Travel allowance, pension, 32 days of Annual Leave plus Bank Holidays and your birthday off, free parking, sickness policy on par with the NHS, secretarial support and more International Medical Graduates We welcome applications from job seekers who require current Skilled Worker sponsorship to work in the UK and you will be considered alongside all other applications. Please contact our recruitment team at recruitment@stah.org if you would like more details on how we can support you. Interested? For further details please contact our Internal Recruitment Consultant, James Farrelly on 07827856634 jcfarrelly@stah.org

UNLOCK YOUR BEST WORK LIFE + MAKE A DIFFERENCE TO EVERY LIFE We have an exciting opportunity for an Psychosocial Team Lead to join the Mental Health team at HMP Winchester, a Category B male prison just outside of the city centre. HMP Winchester has free onsite parking as well as excellent transport links - there is a bus stop opposite the site and the train station is a 10 minute walk. This is a crucial role within the healthcare team, making a real difference to patients, and delivering outstanding care. HMP Winchester is a remand prison with capacity of around 650. Hours: This is a full time role, 37.5 hours per week, working Monday to Friday 08:00 - 16:00. Salary: This position is full time, youll receive an annual salary up to £36,000 per annum - depending on experience. How will we support you? Bespoke induction, including our Introducing Health in Justice training course Competency framework Regional and national career development opportunities Our bespoke Learning Management System to address your learning needs Support from the wider team Candidates are required to have a Legal right to work in the UK and due to the nature of the role, offers of employment will be subject to additional vetting and security checks

Prison Facilitator - HMP Winchester

Hours - 28 hours / 4 days p/w

Salary - £22,067 (£27,584 FTE)

Do you want to make a positive impact on people's lives?

A leading charity focused on rehabilitation and reducing re-offending is recruiting passionate Prison Facilitators to join our team in Kent!

About the Role:

As a Prison Facilitator, you will play a crucial role in delivering our successful reading and maths programme within HMP Winchester. You will work closely with people in prison, prison officers, prison education staff, other dedicated volunteers, and your regional manager.

What you will do:

• Raise awareness of the program and encourage participation from both staff and prisoners.
• Grow the program by identifying potential learners and ensuring they have access to our resources.
• Train, equip, and support volunteers who deliver the reading and maths program.
• Monitor and evaluate program delivery to ensure its effectiveness.
• Provide initial support and supervision to our prison volunteers.

Why you'll love working with us:

• You'll make a real difference in people's lives by helping them gain essential skills.
• You'll work in a supportive and collaborative environment.
• We offer a competitive salary and benefits package.
• You'll be part of a team that is passionate about education and rehabilitation.

Who we are looking for:

• Experience managing relationships and building partnerships.
• Experience working in the criminal justice system (a plus).
• Experience with peer-led programs or literacy programs (a plus).
• Excellent communication and interpersonal skills.
• The ability to inspire, support, and lead a team.
• Strong organizational and time management skills.
• A non-judgmental attitude and commitment to diversity and inclusion.

To Apply:

We welcome applications from everyone, regardless of criminal convictions.

Find out more and apply today or contact

oliver.jefferson@servicecare.org.uk

☎01772 208962

The Person The successful applicant will join a highly motivated, supportive and friendly regional team that includes Psychologists, CBT Therapists, Psychological Therapists, Assistant Psychologists, Mental Health Social Workers and Mental Health Nurses, Occupational Therapists, Psychiatrists and Veteran Liaison Support Officers and will report directly to the Consultant Clinical Psychologist. Given the nature of the client group and the geographical needs of the service, we are looking for a clinician with significant experience in treating complex mental health needs in an autonomous capacity. Whilst previous experience of working with Veterans or military personnel would be an advantage, full training will be provided to clinicians who have relevant clinical experience, attitude and who have a genuine interest in developing skills to help Veterans improve their quality of life and wellbeing. We are looking for a clinician who is clearly able to demonstrate a minimum of four years (post-qualification) experience in treating trauma and complex mental health needs according to evidenced based guidelines. Experience of using a range of therapeutic modalities including CBT, EMDR, Cognitive Processing Therapy and Compassion Focused Therapy among others would also be an advantage. Equally important would be your ability to work both autonomously within community-based settings, as well as collaboratively with other teams and professionals. The ability to consider and find creative and flexible solutions to engage individuals in psychological treatment is an essential skill in this pathway. Within the role, you will be encouraged to develop your strengths and skills through clinical supervision and opportunities for professional development. St Andrews provides opportunities for research, training and continuing professional development and you will also have access to peer support from the wider Op COURAGE pathway, wider Charity, as well as regular CPD events. Due to the innovative nature of this service, there will be opportunities for service development including co-production with service users and an interest and enthusiasm in these areas is desirable. You will be supported to develop your role within our service according to your specific strengths and areas of professional interest. In order to be eligible for the role, the successful applicant will need to be HCPC registered. For further information about the role please contact Dr Melanie Coxall, Clinical Lead on 01604 616305 or via email on mjcoxall@stah.org or James Farrelly 07827856634 or jcfarrelly@stah.org Our patients and your colleagues will expect you to live the St Andrews CARE values of Compassion, Accountability, Respect and Excellence every single day and to hold trauma informed practice at the heart of the way you work.

About You In order to be eligible, you will need to be registered with HCPC and have experience leading effective therapeutic teams. You may be required to travel within the UK as part of your role and hence a full UK drivers license is desirable. You will be professionally qualified Psychologist and have extensive experience in leading and developing community services as well as having experience of managing people, particularly multi-disciplinary teams. You will play a central role in leading on the quality aspects of our service delivery and will therefore be able to demonstrate experience of leading and developing a Multi-Disciplinary Team through training and supervision in a hybrid working environment. Your skills in managing risk concerns in a patient-centred and effective manner will be key in ensuring the service prioritises the safety of its service users. You will be equally confident in your ability to gather, interpret and analyse data to ensure treatment is being delivered effectively to both on an individual and service development level. We have ambitious plan for our therapy services including introducing a new DBT service in late 2024 and you will have the opportunity to directly shape future service delivery and hence be confident in liaising with both internal and external stakeholders both individually and in public forums to ensure responsiveness. For further information about the role please contact James Farrelly 07827856634 or jcfarrelly@stah.org Our patients and your colleagues will expect you to live the St Andrews CARE values of Compassion, Accountability, Respect and Excellence every single day and to hold trauma informed practice at the heart of the way you work.