Total 44 customer service job vacancies in newry bt35 0aa

Are you ready to step into a leadership role that truly makes a difference? We're looking for a passionate Service Manager to join a thriving organisation at an exciting time of growth. You'll oversee three mental health services in East Sussex (with Eastbourne as your main base, all services within 20 minutes of each other), supporting 16 clients and leading a team-including two Deputies-to deliver exceptional, person-centered care.

This isn't just a job; it's a chance to shape lives, drive innovation, and grow with a company that's committed to empowering independence and recovery through therapeutic optimism and specialist mental health provision.

What's in it for you?

• Competitive salary: Up to £42,000 per year
• Company pension and health & wellbeing programme
• On-site parking and a referral programme
• A full-time, permanent role (Monday to Friday)
• Exciting career progression opportunities as the company expands

What you'll do:

• Take charge of three supported accommodation services, ensuring the safe and effective delivery of care.
• Lead with confidence, promoting independence and empowering clients to thrive within their communities.
• Oversee budgets and ensure financial performance aligns with company goals.
• Drive quality and compliance through a robust Quality Assurance Framework.
• Build strong client relationships, improving satisfaction and engagement across services.
• Play a key role in shaping the strategic vision and identifying local needs.

What we're looking for:

• A strong, self-motivated leader who thrives on taking initiative.
• Proven experience in managing budgets, compliance, and service quality.
• A background in performance management and service growth.
• Exceptional prioritisation and delegation skills to handle a dynamic environment.
• Experience with supporting individuals with mental health, learning disabilities and / or dual diagnosis

Why join this team?
You'll be part of a company that believes in people-their potential, their recovery, and their right to live independently. With a culture built on therapeutic optimism, this is your opportunity to work in an environment that celebrates individuality, diversity, and inclusivity.

Join now and make your mark during an exciting period of growth, with plenty of opportunities for career progression as the organisation continues to expand its services.

If you're ready to bring your leadership skills, compassion, and drive to a role that changes lives, we'd love to hear from you!

Get in touch today to find out more and take the first step towards an incredible new chapter in your career.

This could be a great opportunity for someone who is a Service Lead, Service Manager, or Care Manager within mental health or learning disabilities.



INDCRE Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.

We have a great opportunity for someone to support our client in the preparation of statutory and service charge accounts for residential & commercial property as they increase their team. The role will require good interpersonal skills, the ability to work as part of a team, be organised, have excellent attention to detail and hold excellent communication and customer service skills and experience in Residential and Commercial Service charge accounting.

With this role, you can look forward to a competitive salary, parking permit, pension, medicash plan, 25 days holiday plus bank holidays and couple more over Christmas and not forgetting the superb team that you will be working with.

The ideal candidate would have a property background, with property service charge experience. If you don't quite match the entire tick list, call me for a copy of the job description and a further discussion around your salary expectations.

• High level of concentration, accuracy and attention to detail
• Self-motivated with a methodical and organised approach
• Able to effectively prioritise and multi-task
• Excellent people and communication skills at all levels
• Dependable and flexible as well as possessing the ability to maintain a high level of confidentiality
• Proactive, and able to take responsibility for own work and assist others
• Work well under pressure
• Good working knowledge of Microsoft Office packages
• Experience of client accounting software (TRAMPS) would be an advantage
• Knowledge of ARMA and RICS regulations preferred

Y.fleming@newappointmentsgroup.co.uk

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Committed to diversity, equality and opportunity for all. Twitter: @nagforjobs

Field Service Engineer (Mobile Mechanic/Vehicle Technician)

Southampton & Bournemouth

8am to 4.30pm, Monday to Friday

£31,000 - £36,000 Starting Salary (OTE £40-45,000 plus)

Benefits: Paid Door to Door Travelling Time + Lots of Overtime at 1.5 and 2.0 + Fully Expensed Ford Transit Custom Van (can be used for personal use) + Fuel Card + 6% Employer and 4% Employee Pension + Training Package + 25 Days Holiday + Bank Holidays + IT Equipment + Uniform and Washed Weekly + Shopping/Discount Vouchers

Field Service Engineer role available in a highly successful and international manufacturer of forklift trucks. This is an ideal role for Vehicle Technicians looking for new industry in a local field based role offering comprehensive on the job training, extensive benefits package and progression routes.

The Field Service Engineer role will be suitable for engineers from any kind of plant, cars, forklifts, HGV, agricultural or similar equipment. You need to demonstrate mechanical service and repair skills, ideally have engine diagnostic and some basic electrical skills. No minimum qualification in required in this role.

The company are a manufacturer of forklift trucks. Part of a team, you'll be responsible for carrying out planned maintenance and breakdown coverage on a range of forklifts and associated equipment. No stay away or extensive travel is required. There is a lot of overtime if desired which is mostly in the week as opposed to weekends.

The Field Service Engineer Role in Brief:

*Carry out PPM and breakdown on materials handling machinery on a field service engineering basis
*Reactive breakdown coverage within the allocated geographical area
*Complete comprehensive training to get fully competent on all machinery and equipment
*Spares placed in van overnight

The Person Required:

*Plant, forklifts, HGV, agricultural or similar equipment, automotive technicians/motor trade will also be suitable
*Engine diagnostics and some basic electrical skills

South East Coast Ambulance Service NHS Foundation Trust (SECAmb) are offering an exciting opportunity for caring, compassionate members of the community to become Community Resilience Support Volunteers. We are setting up a dedicated group Community Resilience Support Volunteers to play a key role in supporting the Trust our colleagues, volunteers and the communities we serve.

SECAmb provides services across Surrey, Sussex and Kent and employs more than 4000 staff across an area covering 3,600 square miles and a population of approximately 4.9 million; we handle in excess of 800,000 calls every year. We aspire to be a patient-centred, high-performing, efficient and clinically led organisation that provides services to meet the needs of our patients and public, today, and tomorrow.

We are supported by over 400 Volunteers in patient facing and support roles and are launching four dedicated support vehicles, crewed by our Volunteers to supply support and welfare to our colleagues paid or voluntary.

You will crew or drive one of the Trusts Welfare Support Vehicles to either a prebooked event supporting the Trusts public engagement or deploying to any location directed by the Community Resilience On call Manager in times of significant demand on the service. To supply Welfare facilities to all colleagues at that location.

Ensuring the allocated vehicle is clean and serviceable and stocked before each deployment, carrying out all pre and post driving checks and reporting any defects immediately.

Assist and support with the Trusts Community Engagement promotional activities, attending public events as agreed with the Community Resilience Department to promote the work of the Trust and its Volunteers.

Assist with recruitment of new volunteers as this may include the co-ordination of recruitment open evenings or interview days

Support your local Volunteer Team, with their requests while attend team meetings and remain engaged and up-to-date with team activity.
• We are looking for people who:
• Display kindness and compassion in all that they do.
• Have a good all-round education and level of fitness
• Want to make a positive difference to their community
• Can volunteer a minimum of 5 hours per month
• Can commit to a 2-year minimum term of volunteering.
• Live within 30 minutes driving time from one of our bases below:
• Medway
• Brighton
• Chichester
• Guildford



Applicants must:
• Understand and uphold SECAmb’s values (details in the attached document)
• Be at least 18 years old
• Have a valid UK full driving license for B class vehicles held for at least one year with no more than 3 penalty points
• Have access to a vehicle with current tax, MOT and insurance for their use when volunteering.
• Be able to attend monthly activities within your local area and online statutory and mandatory training.
• Commit to a minimum term of volunteering of 2 years.

Interview Date:TBC

What happens after you submit an application?
• If your application is shortlisted, you will be invited to attend a formal interview. You will be expected to have some knowledge of our Trust. Successful candidates will then be required to complete an DBS check, references, and an occupational health screening check and Driving assessment. And complete a series of online learning modules must be completed prior to starting the role.
• Please ensure ALL sections within the application form are fully completed. Incomplete application forms willnot be shortlisted.

Due to the high volume of applications at SECAmb, we regret that we will only be able to contact those applicants who are shortlisted for interview. If you have not heard from us within 10 working days of the closing date, then please assume you have not been shortlisted for interview on this particular occasion.



Please note that we contact all applicants via NHS Jobs and would advise you check your NHS Jobs account regularly.



Please be aware that the trust reserves the right to close this vacancy early if sufficient applicants are received.



Follow our recruitment on Twitter @SECambRecruit and check out our Facebook page - SECAmb Recruitment


This advert closes on Tuesday 10 Dec 2024

Proud member of the Disability Confident employer scheme

Contract Personnel are recruiting on behalf of our client based in Kent who are looking for a Forklift Field Service Engineer to join their team on a permanent basis.

Are you hands on and love life out on the open road? Do you have experience in mechanical engineering?

Are you good at planning? Can we utilise your organisational skills? Do you take pride in your work?

We are recruiting for an Mechanical Handling Field Service Engineer to join our East Field Service Engineers. The position is full time, and you would work within the Service Department to maintain, repair, service and modify a range of other material handling equipment.

Key responsibilities will include:

Services, maintaining and overhaul, fault find and resolve on a range of material handling products.

Servicing:

⚙️ Gas, diesel and electric powered forklift trucks

⚙️ Using check sheets i.e checking brakes, lifting assembly & steering in working order

⚙️ Changing oil and filters as necessary

⚙️ Thorough Examinations pending qualifications

⚙️ Preventative Maintenance, such as lubricating steering and lifting equipment.

Battery Maintenance:

⚙️ Check voltages and fluid levels of forklift trucks, using meters and hydrometers.

Your experience/qualities will include:

You will have worked with material handling products or hold an engineering position and are looking for the next step to further your career; however, we are open to considering candidates from other backgrounds such as: Automotive, Roadside recovery, Agricultural, REME, Construction Equipment, PSV, HGV, LGV or Plant.

⚙️ Respond to breakdowns.

⚙️ We pride ourselves on our customer service. You’re the face of our company we are looking for someone that can build a good rapport & deal promptly with customer downtime helping to keep their business moving!

⚙️ Shows initiative and can help to support and direct others when they need it as well as accomplish their own tasks.

⚙️ Achieve agreed targets, i.e., response time.

⚙️ Completion of documentation to company standards

⚙️ Liaise with our parts team to ensure appropriate stock levels are held on the company vehicle.

⚙️ We would love your help with working on mobile machinery (brakes, steering, wheels, lift chains etc.)

⚙️ Do you have experience in Electrical drive and control systems, Diesel and LPG engines and common drive-trains?

⚙️ Hydraulics?

Essential to have:

⚙️ Full UK driving license.

⚙️ City and Guilds in Electrical / Mechanical Engineering related field

⚙️ Diagnostic computer skills

⚙️ Qualified in related field or similar years’ experience

⚙️ Able to work unsupervised as required

⚙️ Experience in Electrical / Mechanical Engineering in heavy goods / plant machinery / automotive

Benefits:

23 Days annual leave plus bank holidays

⚙️ Free on-site parking

Cycle to work scheme

⚙️ Death in service

Employee recognition & service award

Company pension scheme

Optional well-being sessions each week

Costco Card Membership

Based in Cirencester, our client has over 15 years’ experience of bringing innovative technology to business reality. Their team of professional IT and business experts, most of whom have been with the company for many years, are focused on providing their customers with exemplary levels of service.

Field Service Engineer (Fitter / Installer)
Field-based role throughout the UK (travel required)

• £23,000 - £26,000 Salary + Benefits + annual bonus dependent on experience
• Day shifts Monday - Friday with occasional evening, weekend and overnight work required

Our client offers critical Digital, Network and Cloud solutions ensuring scalable infrastructure for their market-leading clients. They pride themselves on high customer satisfaction and offer a client facing service desk to ensure a smooth running of these solutions. Since 2006, they have created hardware and software solutions, recently the cloud-based solutions have been developed to optimise client’s efficiency and capability to grow. 

  They offer a collaborative working environment where you are encouraged to think outside the box when resolving issues. You will be fully supported in your role and will have access to relevant courses to broaden your skills.  

The Role

They are currently seeking a Field Service Engineer to join their dynamic team – although technology focussed, the role would be suitable for someone with prior experience in shop fitting or general labouring with full training provided. In this role, you will be responsible for travelling throughout the UK to install enclosures and networking/Wi-Fi equipment for our clients. Additionally, there will be opportunities to carry out IT equipment replacements, decommissioning, and deploying equipment to meet customer requirements. This role is physically demanding and will involve significant time spent away from home due to travel requirements.

Key Responsibilities:

• Attend customer sites to install digital signage enclosures and equipment
• Deploy and install IT equipment, including switches, access points, TVs, and computer equipment, at customer sites
• Attend customer sites to complete PPM activity (equipment checklists & cleaning)
• Maintain stock inventory at your location – collect and return items to a designated location
• Provide accurate weekly time and expense sheets
• Complete detailed and accurate reports for each job attended
• Liaise with the service desk and projects team to confirm work orders and resolve issues at customer sites
• Demonstrate an understanding of Trust Systems ISO Certifications and the obligations within this role
• To demonstrate an understanding of Trust Systems ISO certifications and the obligations within this role  

About You:

• Previous experience in shop fitting, IT, or data cabling would be advantageous but not essential. Full training will be provided
• Existing IPAF, CSCS, ECS cards would be advantageous but not essential
• Physically fit and able to perform tasks that involve extensive manual handling, use of ladders, and power tools
• Hold a full UK driving license, as extensive travel throughout the UK and occasionally overseas is required

You must also have first class skills in written and spoken English with excellent grammar, along with an organised approach and an ability to prioritise.

Due to the nature of our client, you will need to pass a background check to BPSS Standard – applicants that do not meet this requirement cannot be progressed.

The successful candidate will be rewarded with great training, a positive environment in which to work and a competitive package including a company contribution pension, annual bonus scheme, private healthcare and staff events. Travel expenses and accommodations are provided during travel along with Company clothing.

If you are a motivated individual with a willingness to learn and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity. Join us in delivering exceptional service to our clients across the UK.

We see this very much as a fantastic opportunity to join a growing, fresh and vibrant company with a great foundation and even bigger plans for the future.

How to apply for the Field Service Engineer job

If you have the skills and experience required for this Field Service Engineer job, just click “apply” today and watch out for an email giving you more information on how to tailor your application and provide a cover letter or any other supporting documents you may have.

You must be eligible to work in the UK, no agencies please.

Previous roles may include 3rd Line, 2nd Line, 1st Line IT Support, Senior IT Support Technician, Senior IT Support Engineer, Field Service Engineer, IT Helpdesk, CSCS, IPAF, IT Field, IT Service Desk

Forklift Field Service Engineer (Mobile Mechanic/Vehicle Technician)

Croydon, Rochester, Tunbridge, Dartford, Redhill Areas

8am to 4.30pm, Monday to Friday

£33,000 - £39,000 Dependant on Experience

Benefits: Paid Door to Door Travel + Overtime at 1.5 and 2.0 (OTE £40-45K) + Fully Expensed Ford Transit Custom Van (can be used for personal use) + Fuel Card + 6% Employer and 4% Employee Pension + Training Package + 25 Days Holiday + Bank Holidays + IT Equipment + Uniform and Washed Weekly + Shopping/Discount Vouchers

Forklift Field Service Engineer role available in a highly successful and international manufacturer of forklift trucks. You’ll enjoy a local field based role offering comprehensive on the job training, extensive benefits package and progression routes.

The Forklift Field Service Engineer role will be suitable for engineers from any kind of plant, forklifts, HGV, agricultural or similar equipment. This is also a great career opportunity for vehicle technicians looking to move into a new industry as the company will fully train. You need to demonstrate mechanical service and repair skills, ideally have engine diagnostic and some basic electrical skills.

The company are a manufacturer of forklift trucks. Part of a team in the area, you'll be responsible for carrying out planned maintenance and breakdown coverage on a range of forklifts and associated equipment. No stay away or extensive travel is required. Overtime is available if desired mostly in the week.

The Forklift Field Service Engineer Role in Brief:

*Carry out PPM and breakdown on materials handling machinery on a field service engineering basis
*Reactive breakdown coverage within the allocated geographical area
*Complete comprehensive training to get fully competent on all machinery and equipment
*Spares placed in van overnight

The Forklift Field Service Engineer Person Required:

*Plant, forklifts, HGV, agricultural or similar equipment, automotive technicians/motor trade will also be suitable
*Engine diagnostics and some basic electrical skills
*Ideally hold a level 3 or equivalent in a relevant subject

Field Service Engineer (Mobile Mechanic/Vehicle Technician)

Southampton & Bournemouth

8am to 4.30pm, Monday to Friday

£32,000 - £35,000 Starting Salary (OTE £40-45,000 plus)

Benefits: Paid Door to Door Travelling Time + Lots of Overtime at 1.5 and 2.0 + Fully Expensed Ford Transit Custom Van (can be used for personal use) + Fuel Card + 6% Employer and 4% Employee Pension + Training Package + 25 Days Holiday + Bank Holidays + IT Equipment + Uniform and Washed Weekly + Shopping/Discount Vouchers

Field Service Engineer role available in a highly successful and international manufacturer of forklift trucks. This is an ideal role for Vehicle Technicians looking for new industry in a local field based role offering comprehensive on the job training, extensive benefits package and progression routes.

The Field Service Engineer role will be suitable for engineers from any kind of plant, cars, forklifts, HGV, agricultural or similar equipment. You need to demonstrate mechanical service and repair skills, ideally have engine diagnostic and some basic electrical skills. No minimum qualification in required in this role.

The company are a manufacturer of forklift trucks. Part of a team, you'll be responsible for carrying out planned maintenance and breakdown coverage on a range of forklifts and associated equipment. No stay away or extensive travel is required. There is a lot of overtime if desired which is mostly in the week as opposed to weekends.

The Field Service Engineer Role in Brief:

*Carry out PPM and breakdown on materials handling machinery on a field service engineering basis
*Reactive breakdown coverage within the allocated geographical area
*Complete comprehensive training to get fully competent on all machinery and equipment
*Spares placed in van overnight

The Person Required:

*Plant, forklifts, HGV, agricultural or similar equipment, automotive technicians/motor trade will also be suitable
*Engine diagnostics and some basic electrical skills

The Opportunity

You will take primary responsibility for managing Parliament's Enterprise Architecture repository (currently OrbusInfinity) working with teams across Parliament to ensure that the data in the repository is up to date and generating outputs to the support the wider work of the Enterprise Architecture team and the Digital Steering Groups.

• helping to align initiatives with overarching digital and parliamentary objectives, analysing the organisation's technology needs, and contributing to the development of standards, reference architectures, and roadmaps in collaboration with the Enterprise Architecture team and subject-matter experts.
• assisting with the development of solid architectural designs, working with teams to adhere to correct technical governance processes while helping to apply the appropriate organisational standards and methodologies.
• assisting with identifying and mitigating architecture challenges or risks ensuring successful outcomes that align with parliamentary priorities and meet parliamentary standards.
• supporting in defining technical procurement requirements that align with strategic goals and parliamentary standards.
• contributing to the maintenance of technical roadmaps, helping to identify opportunities and challenges, while ensuring compliance with parliamentary guidelines and stringent security protocols.

What You Need

• experience in a relevant technical role, demonstrating good awareness of a range of architectures, technologies, and programming languages.
• experience of collecting data, ensuring data quality and analysing and presenting data and information to a range of stakeholders.
• awareness of the use of reference architectures and the application of technology policies and/or technical standards, including experience of following clear technical governance processes.
• experience of building relationships with stakeholders with an ability to communicate technical concepts to both technical and non-technical audiences, whilst upholding the values of equality, diversity and inclusion.
• experience of solving problems with practical technical solutions, demonstrating an awareness of understanding and following organisational patterns and standards.
• ability to make evidence-based decisions, taking into account risk and complexity, demonstrating an understanding of the impact of organisational context.
• the ability to pass security clearance, backed by the right to work in the UK

About The Team

The Enterprise Architecture team is part of the Office of the CTO. We are responsible for developing Parliament's technology strategy ensuring that Parliament has the technology it needs to do its work. We do this through mapping Parliament's digital landscape, working closely with teams across Parliament to understand how demand for digital will change over time, working with teams in the Digital Service to develop roadmaps and developing Parliament's reference architecture, standards and design patterns.

About Us

UK Parliament is steeped in history and tradition. It is an important part of UK life and we need to ensure as many people as possible can engage with its work. This is why we are at the start of a huge transformation programme powered by technology. The Parliamentary Digital Service (PDS) works with the House of Commons and the House of Lords with all their IT and digital needs. We are here to realise the digital ambitions of a modern Parliament and welcome you to join us in building a digital democracy.

Our Package

Please refer to our Candidate Information Pack for a full list of our benefits which include:

• up to 35 days annual leave in addition to bank holidays
• generous maternity pay policy up to 6 months full pay
• great pension scheme options (contributory and non-contributory)
• on-site subsidised gym, nursery, catering, post office, travel office and GP
• flexible options including hybrid working and family friendly policies

How To Apply

Please make sure you're clear on the requirements of the role. These can be found in the Job Description and Candidate Information Pack. You will need to upload a CV and show how you meet criterion 1,2 and 3. Our application process is anonymous, so please remove any personal information from your CV.

Apply By:

Interviews: 7th November 2024

Format: Panel Interview (Remote)

Our Culture

For our people, we provide an amazing opportunity to bring their talents to an institution that sits right at the heart of society in the UK. We are helping to change UK Parliament and strengthen democracy. What matters here is your potential for growth and your commitment to playing your part in our ongoing success.

We are passionate about providing an environment which promotes inclusion, diversity and equality. Regardless of your age, gender, ethnicity, beliefs or any of the other things that make you, you. We welcome applications from people who feel under-represented in the workforce. This includes those who may feel disadvantaged because of their socioeconomic circumstances.

Our mission is to support a thriving parliamentary democracy - this means being ready to carry out our essential functions to support colleagues deliver excellent services on the Parliamentary Estate and remotely. The balance of location varies according to the requirements of each job role, including some roles which can only be carried out from the Parliamentary Estate. The usual working arrangements for teams in the Digital Service are set out in team hybrid working plans and are by agreement with the managers and leaders of those teams. All teams are required to attend the estate for part of the time to meet business requirements and for team communication, learning and training. Please refer to the hybrid working plan contained in the candidate pack for more information

Service Manager

Banbury

37.5 hours per week

My client is looking to add an experienced Service Manager to their award winning team in Banbury.

The company specialise in caring for adults with learning disabilities and mission statement is to ensure all service users experience life to the full – from enjoyment, satisfaction and improved health to finding meaningful friendships and paid employment.

The Role:

• Observing, coaching and giving feedback to colleagues who are working towards their Care Certificate on how well they demonstrate the required skills, knowledge and behaviours.
• Coaching and mentoring new colleagues.
• Demonstrating practice leadership.
• Monitoring the levels of Person-Centred Active Support (PCAS) being demonstrated and looking for ways we can continually improve.
• Leading team or house meetings
• Involvement in ‘Voices to be Heard’.
• Working with families and other circles of support.
• Working with healthcare professionals and external agencies to ensure that the needs and interests of the people we support are met and upheld.

Required:

• Qualified to diploma level 3 minimum (level 5 is ideal but not essential, however you will need to study towards this).
• Solid experience as a Service Manager (ideally registered but this is not essential)
• Full driving licence and own vehicle
• Solid people management and performance management experience
• Experience working within the CQC framework
• Learning disabilities background

Benefits:

• £2,000 on achieving registered status
• Health & well-being programme
• On-site parking
• Continued training and development
• Regular pay reviews
• Clear career progression

For more information please call Rhys Jones in the Safehands Cheltenham office.

INDPERM

Service Manager

Didcot

37.5 hours per week

My client is looking to add an experienced Service Manager to their award winning team in Didcot.

The company specialise in caring for adults with learning disabilities and mission statement is to ensure all service users experience life to the full – from enjoyment, satisfaction and improved health to finding meaningful friendships and paid employment.

The Role:

• Observing, coaching and giving feedback to colleagues who are working towards their Care Certificate on how well they demonstrate the required skills, knowledge and behaviours.
• Coaching and mentoring new colleagues.
• Demonstrating practice leadership.
• Monitoring the levels of Person-Centred Active Support (PCAS) being demonstrated and looking for ways we can continually improve.
• Leading team or house meetings
• Involvement in ‘Voices to be Heard’.
• Working with families and other circles of support.
• Working with healthcare professionals and external agencies to ensure that the needs and interests of the people we support are met and upheld.

Required:

• Qualified to diploma level 3 minimum (level 5 is ideal but not essential, however you will need to study towards this).
• Solid experience as a Service Manager (ideally registered but this is not essential)
• Full driving licence and own vehicle
• Solid people management and performance management experience
• Experience working within the CQC framework
• Learning disabilities background

Benefits:

• £2,000 on achieving registered status
• Health & well-being programme
• On-site parking
• Continued training and development
• Regular pay reviews
• Clear career progression

For more information please call Rhys Jones in the Safehands Cheltenham office.

INDPERM

Deputy Service Manager - Supported Living

Banbury

37.5 hours per week

My client is looking to add an experienced Deputy Service Manager to their award winning team in Banbury.

The company specialise in caring for adults with learning disabilities and mission statement is to ensure all service users experience life to the full – from enjoyment, satisfaction and improved health to finding meaningful friendships and paid employment.

The Role:

• Coaching and mentoring new colleagues.
• Demonstrating practice leadership.
• Monitoring the levels of Person-Centred Active Support (PCAS) being demonstrated and looking for ways we can continually improve.
• Observing, coaching and giving feedback to colleagues who are working towards their Care Certificate on how well they demonstrate the required skills, knowledge and behaviours.
• Leading team or house meetings
• Involvement in ‘Voices to be Heard’.
• Working with families and other circles of support.
• Working with healthcare professionals and external agencies to ensure that the needs and interests of the people we support are met and upheld.

Required:

• Level 3 diploma
• Knowledge of CQC regulations
• Previous experience within a management role

Benefits:

• Health & well-being programme
• On-site parking
• Continued training and development
• Regular pay reviews
• Clear career progression

For more information please call Rhys Jones in the Safehands Cheltenham office.

INDPERM

CUSTOMER SERVICE ADVISOR

BURY

c£25K

My client has been established for over 20 years and are a leading provider in their field. Due to growth they are seeking a passionate Customer Service Advisor to join their team based in Bury.

Key Responsibilities

• Handling incoming calls and requests from customers via telephone and email
• Processing details in a timely manner
• Liaising with clients via telephone and email
• Managing the shared email inbox
• Processing and maintaining customer contracts, ensuring details are correct and payments are up to date
• Managing customer accounts, keeping them updated and accurate

Company benefits:

• 25 days holiday + bank holidays
• Pension scheme
• Free parking
• Paid social events
• Stocked kitchen facilities
• Modern offices
• Casual dress
• Bonus scheme

The ideal candidate will have:

• Exceptional customer service skills
• Ability to multitask
• Be a good team player
• Be hardworking and reliable

Apply now! Please call Tiana on 01942 597215 or email at Tianas@kpir.co.uk for more information.

INDCOM

Service Care Solutions are recruiting a Senior Support Worker to work within specialist supported living and residential services for people with learning disabilities and complex needs in Lancashire.

Daily Duties

The successful applicant will assist in the day to day running of the home and to maintain high standards of care and service towards service users, relatives, visitors, and other members of staff.

You will deliver care to service users as directed by the service user plan for that individual, reporting any changes or concerns to the senior member of staff on duty.

You will support enabling people to have the most fulfilling lives possible, with respect, caring attitudes and understanding. This includes enabling them to enjoy activities such as swimming, cycling, carriage riding, yoga and much more.

We are looking for outgoing, enthusiastic Senior Support Workers who genuinely want to make a difference, providing meaningful high-quality care and support for our service users.

Permanent Contract

1. Senior Support Worker (NVQ 2) - £12.40ph PAYE
2. Senior Support Worker (NVQ3) - £13.20ph PAYE

Day Cover: 08:00 - 22:00

This would be based on a 2 weekly rolling rota working every other weekend.

Person Specification

• The successful Senior Support Worker must have recent employed experience within Learning Disabilities or Mental Health
• The applicant must be prepared to carry out regular personal care with dignity and privacy.
• The successful applicant must have previous Senior Support Worker or Support Team Leader Experience alongside NVQ Level 2 or 3.
• The successful applicant must be flexible to work on the two weekly rota and work every other weekend.

Benefits

• On-site parking
• Casual dress
• CPD Training and Completion of NVQ 3
• Blue Light Card
• Cash Back Health Plan
• £300 Christmas Bonus for Senior
• £15 Call out Rate for any last minute/ emergency shift cover
• Plus, more.

Interested? Please contact Carly Harrison at Service Care Solutions.

Job Title: Highways and Transport DRT Customer Services Adviser
Salary: £12.59 P/H PAYE (Inclusive of Holiday Pay) | £14.24 P/H LTD Umbrella Rate
Hours: 35 Hours Per Week
Type: Temporary Ongoing
Location: Worcestershire, WR4
Start Date: ASAP

Are you ready to make a difference in your community? Our client is looking for a dedicated Highways and Transport DRT Customer Services Adviser. This is an exciting opportunity to work within the Economy & Infrastructure Directorate, providing essential services to residents via telephony, webchat, and online platforms.
As a valued member of our Customer Services Contact Centre, you will be at the forefront of supporting our community, helping to resolve complex queries and ensuring high-quality service delivery.

Key Duties and Responsibilities:

• Act as the first point of contact for telephone, webchat, and online enquiries.
• Provide vital information and advice on behalf of Worcestershire County Council and partners.
• Prioritize key actions during emergency response and severe weather events.
• Deliver end-to-end customer support and take responsibility for resolving issues.
• Advocate for customers, liaising between them and service areas to ensure efficient communication.
• Ensure accurate electronic records of all customer interactions.
• Proactively identify and assist with service improvements.

Qualifications and Experience:

• Significant experience in a customer service environment, particularly within contact centers.
• Proven ability to handle complex queries and deliver advice to a wide range of customers.
• Skilled in using multiple ICT systems to access, record, and provide information.
• Strong problem-solving abilities, with a creative approach to resolving issues.
• A high level of integrity when handling sensitive or confidential information.
• Minimum of 3 GCSEs or equivalent, including Maths and English (Grade C or above), with NVQ Level 3 or equivalent qualification.

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk