Total 37 customer service job vacancies in mapledurwell basingstoke rg25 2lq

Customer Service Representative - Basingstoke

£23,400

Monday-Friday, 8:30am - 6pm

Basingstoke

So, what does the role entail?

You'll join a people and technology-driven business, taking inbound calls from customers about their life assurance, savings, investments, or pension plans. Whether assisting customers plan for retirement, accessing investments, updating personal information, or supporting families during bereavements, you'll ensure a seamless experience during the moments that matter.

Many new colleagues come from contact centres, retail, hospitality, or travel backgrounds, so financial services experience isn't required; comprehensive training will be provided.

We support our colleagues with competitive benefits:

• No weekend working.
• 31 days annual leave (including UK Bank Holidays).
• Annual discretionary bonus eligibility.
• Perks at Work (online discounted shopping).
• Car lease scheme and Jaguar Land Rover discount.
• Cycle to Work scheme and interest-free season ticket loans.
• Annual volunteering day.
• Supportive people policies for the moments that matter in life (Carer's Leave, Foster Leave, Fertility Leave, Retirement Leave).
• Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support.
• Contributory pension scheme (up to 6% match), Group Life Assurance, and Group Income Protection.
• Personal and career development opportunities within Diligenta.

Join our team if you're…

• Passionate about delivering a seamless customer experience with empathy and respect, with the ability to remain calm under pressure.
• Someone who has excellent listening, verbal and written communication skills and able to simplify complex matters whilst providing outstanding service.
• A problem solver, flexible, and adaptable to changing priorities.
• Comfortable switching between multiple IT applications with attention to detail.
• Proficient in Microsoft Office (Word & Excel).
• Excited to work with great people and create a supportive workplace.
• Passionate about learning and sharing knowledge to enhance skills and develop best practices.

Who is Diligenta?

Diligenta makes a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. We are dedicated to being there to support customers in the moments that really matter in life and providing the best service every time. Established in 2005, we're proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market.

We deliver exceptional customer service to customers on behalf of well-known brands including Lloyds Banking Group, The Phoenix Group, Standard Life, AVIVA, M&G Prudential and Nest, the UK government's workplace pension scheme. Our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that's 1 in 3 people in the UK!

Diligenta's innovation spans more than just technology; we look for new ways to innovate in customer service and client satisfaction too. Our ongoing and expected company growth offers opportunities for all our colleagues, and we're excited to welcome new people to be part of our journey.

Diligenta is proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group.

Job description
Forklift Service Engineer

Are you ready for a change? Do you love being hands-on and enjoy life on the open road? Do you have experience in mechanical engineering or basic electrical knowledge? If so, we want you on our team at PHL UK LTD!

About the Role:

We are hiring a Forklift Service Engineer to join our dynamic Field Service team. This full-time position involves maintaining, repairing, servicing, and modifying a range of material handling equipment. At PHL UK LTD, each challenge is unique, and we value your expertise in tackling them.

Key Responsibilities:

-Service, maintain, overhaul, and troubleshoot material handling products.

-Respond promptly to breakdowns to minimize customer downtime.

-Complete documentation to company standards.

-Ensure comprehensive completion of job sheets, service sheets, and parts requisitions with appropriate authorization.

-Backgrounds from automotive, roadside recovery, agricultural, REME, construction equipment, PSV, HGV, LGV, or plant is welcome.

-Respond promptly to breakdown reports from customers, diagnose issues, and requisition necessary parts and labour for repairs via PDA.

-Record all work performed, parts used, and time spent on equipment accurately using PDA.

-Liaise with our parts team to ensure appropriate stock levels on the company vehicle.

-Work on mobile machinery, including brakes, steering, wheels, and lift chains.

-Use your knowledge of electrical drive and control systems, diesel and LPG engines, common drive-trains, and hydraulics.

Skills and Experience:

-Minimum of 1 year experience as an engineer.

-Experience with material handling products or in a senior engineering role.

-Full UK driving license.

-Maintain knowledge of Health & Safety legislation and adhere to customer site protocols.

-Demonstrate understanding of LOLER regulations.

-Strong customer service skills to build rapport and address issues promptly.

-Ability to show initiative and support team members.

-Meet targets such as response time.

Benefits:

-Competitive salary

-Attractive company pension scheme

-Sick pay

-20 holidays plus bank holidays

-Private medical insurance

-Free parking space

-Company van with fuel card

Why PHL UK LTD?

At PHL UK LTD, we value and celebrate your expertise as a Forklift Service Engineer. As we rapidly expand, we offer a wide range of diesel, gas, and electric forklifts, providing opportunities to enhance your skills and grow within the industry. We are committed to delivering top-notch service and exceeding customer expectations, ensuring our customers' operations run smoothly.

Join us at PHL UK LTD, where you will be an integral part of a company dedicated to excellence and innovation. Embrace the excitement of hands-on experiences and continuous growth. If you are looking for a new challenge and have the drive to excel, we would love to hear from you!

Your new companyYou will be working with an exceptional client in Basingstoke, who are seeking to hire an experienced and talented Customer Service Representative.
Your new role.
You will be joining a well-established, friendly, and professional team who work to common goals and share success. This is an amazing opportunity to join a stable business which has a very loyal customer base and continually develops new products and services. In the role of Customer Service Representative, you will be working in close partnership with internal and external stakeholders ensuring customer orders are being developed with SLA standards and procedures. No two days will be the same, and you will be managing and coordinating multiple customer orders simultaneously.

Our client is seeking to hire an experienced, professional, hard-working, and engaging Customer Service Representative, who has first-class organisation and engagement skills. Our client is seeking to hire an experienced candidate who has gained a significant amount of experience within a B2B customer service role previously, ideally a manufacturing/engineering sector. The successful candidate will be able to demonstrate a stable work history, excellent IT skills, the ability to learn new systems efficiently. Excellent verbal and written English skills are essential. Please note; this role will be fully office based at the client's site in Basingstoke.
Customer Service Representative, Basingstoke, Full-Time, Permanent, £27K PA plus excellent benefits, Parking available.
What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Our client in Basingstoke who are going through an exciting growth period due to being a start-up business beginning of this year are looking for a Customer Service Supervisor to join their hard-working team and help push their growth to the next level.

*You must be able to speak fluent Spanish for this role*

Salary £35k per annum

* Monday - Friday
* 8am-4pm (some flex required)
* Enhanced Pension
* Working within a family feel business
* 28 days holiday including bank holidays

Duties and Responsibilities
* Liaising with customers on their online ordering platform
* Supporting the UK operations team
* Liaising with the South American Customer Service holdings team
* Support the on boarding of new vendors
* Manage existing accounts/customers
* Resolving queries raised by book delivery customers

Requirements
* Fluent Spanish speaking
* Customer service experience
* Zendesk experience
* Ability to accurately record data
* Excellent analytical and problem-solving skills.
* Strong attention to detail and accuracy.
* Ability to manage multiple tasks and prioritise effectively.
* Good communication and interpersonal skills.

If you are interested please call 01256 810400 and ask for Jordan & Chloe discuss further

Should you require any support or assistance, please contact your local Gi Group office.

Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Silver status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.

Proud member of the Disability Confident employer scheme

Are you based in the Basingstoke area?

Do you have a passion for working with people and enjoy a fast-paced and varied role?

Jewson Partnership Solutions (JPS) specialise in providing solutions and building materials for our customers in the Public Sector such as Housing Associations and Local Authorities.

We're on the hunt for a Customer Service Assistant to join our team in Basingstoke, who's as passionate about great service as we are!

We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 34 days of holiday (inclusive of bank holidays).

Working Hours: 7.30 - 5.00 Monday to Friday (no weekends!)

Location: Jewson Partnership Solutions, Daneshill East Industrial Estate, Bell Rd, Basingstoke RG24 8PY

Key Responsibilities

• Get to know our product lines and services in order to make the most of all customer interactions in line with our JPS values

• Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible

• Use our in-house systems to process customer orders, organise delivery times, manage stock control and keep customers updated throughout their journey

• Pick and prepare customer orders in our warehouse and load onto customer and delivery vehicles

• Act as a relief delivery driver, performing deliveries to our customers in one of our 3.5t vans, unloading materials at site (if a driving license is present)

• Keep the branch and yard/warehouse looking clean and tidy, to make a great first impression on our customers

• Maintain stock levels, carrying out regular stock counts

• Work with colleagues to suggest opportunities for improvement

What's in it for you?

• Retirement Savings Plan (Pension) - with Legal & General

• Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.

• WorkPerks - A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway

• Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)

• Voluntary company benefits such as Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover

• Employee Discount

• Refer a Friend scheme

• Wellbeing Centre via WorkPerks

• New Reward and Recognition programme - launching soon!

Required Skills and Experience

• A driving license would be beneficial to this role as there may be some relief delivery driving involved

• Previous industry experience preferred but not essential

• Experience in a customer facing environment

• IT literate and a strong communicator

• Passion for working with people with a positive can-do attitude

About us

At JPS, we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well. 

If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!

Are you based in the Basingstoke area?

Do you have a passion for working with people and enjoy a fast-paced and varied role?

Jewson Partnership Solutions (JPS) specialise in providing solutions and building materials for our customers in the Public Sector such as Housing Associations and Local Authorities.

We're on the hunt for a Customer/Warehouse Assistant to join our team in Basingstoke, who's as passionate about great service as we are!

We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 34 days of holiday (inclusive of bank holidays).

*Please note: a driving license is a requirement of this role

Working Hours: 7.30 - 5.00 Monday to Friday (no weekends!)

Location: Jewson Partnership Solutions, Daneshill East Industrial Estate, Bell Rd, Basingstoke RG24 8PY

Key Responsibilities

• Get to know our product lines and services in order to make the most of all customer interactions in line with our JPS values

• Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible

• Use our in-house systems to process customer orders, organise delivery times, manage stock control and keep customers updated throughout their journey

• Pick and prepare customer orders in our warehouse and load onto customer and delivery vehicles

• Act as a relief delivery driver, performing deliveries to our customers in one of our 3.5t vans, unloading materials at site

• Keep the branch and yard/warehouse looking clean and tidy, to make a great first impression on our customers

• Maintain stock levels, carrying out regular stock counts

• Work with colleagues to suggest opportunities for improvement

What's in it for you?

• Retirement Savings Plan (Pension) - with Legal & General

• Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.

• WorkPerks - A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway

• Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)

• Voluntary company benefits such as Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover

• Employee Discount

• Refer a Friend scheme

• Wellbeing Centre via WorkPerks

• New Reward and Recognition programme - launching soon!

Required Skills and Experience

• A manual UK driving license with no more than 6 points

• Previous industry experience preferred but not essential

• Experience in a customer facing environment

• IT literate and a strong communicator

• Passion for working with people with a positive can-do attitude

About us

At JPS, we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well. 

If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!

We're looking for a Customer Service Assistant who can make a real difference in their local community

Putting U in Southern Co-op



Southern Co-op is recruiting for a Customer Service Assistant to help deliver the excellent service we're known for. Our retail stores are more than somewhere to pick up the groceries — they're the heart of the town or village, the place to bump into friends, or even a vital service for vulnerable people. Our Customer Service Assistants don't just help improve store performance and efficiency, they're the friendly, recognisable face within the local community.



What we're looking for

We're offering an exciting and varied role on a part time basis within our retail store. Experience in a similar role would be advantageous but not essential as full training will be provided. You'll be a fantastic communicator and not afraid to strike up conversations with anyone and everyone. You'll have excellent communication skills, and be a great team player with a positive 'can do' attitude. You'll also have a keen enthusiasm for delivering great customer service and won't be afraid to get stuck in and carry out day-to-day tasks, including:

-Helping customers with queries and requests

-Merchandising stock, ensuring great availability for our customers

-Assisting with stock control and replenishment

-Working on the checkout serving customers

-Helping keep the store clean, tidy and safe

-Maintaining a high standard of customer service at all times



Taking this friendly, helpful and caring attitude to the next level, you'll also proactively engage in community activities. We want our Customer Service Assistants to love where they live and get involved in every opportunity, and this could be through volunteering, offering a helping hand or getting involved in good causes.



Why Southern Co-op?

Southern Co-op offers a lot more than just a job. As we are completely owned by our members, we put people first — and it's no different for our colleagues. You'll be part of a great team and also get the chance to grow your career - whether this is an internal course or an apprenticeship, we're here to support your choices.

You'll have instant access to a huge selection of benefits, including 20% colleague discount, 31 days of annual leave (incl bank holidays), healthcare plans, employee assistance programme, generous shopping discounts, NEST pension, cycle-to-work scheme, colleague referral scheme and much more.

We want to put U in Southern Co-op — start your new career now.



INDRH

Customer Service Representative - Basingstoke

£23,400

Monday-Friday, 8:30am - 6pm

Basingstoke

So, what does the role entail?

You'll join a people and technology-driven business, taking inbound calls from customers about their life assurance, savings, investments, or pension plans. Whether assisting customers plan for retirement, accessing investments, updating personal information, or supporting families during bereavements, you'll ensure a seamless experience during the moments that matter.

Many new colleagues come from contact centres, retail, hospitality, or travel backgrounds, so financial services experience isn't required; comprehensive training will be provided.

We support our colleagues with competitive benefits:

• No weekend working.
• 31 days annual leave (including UK Bank Holidays).
• Annual discretionary bonus eligibility.
• Perks at Work (online discounted shopping).
• Car lease scheme and Jaguar Land Rover discount.
• Cycle to Work scheme and interest-free season ticket loans.
• Annual volunteering day.
• Supportive people policies for the moments that matter in life (Carer's Leave, Foster Leave, Fertility Leave, Retirement Leave).
• Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support.
• Contributory pension scheme (up to 6% match), Group Life Assurance, and Group Income Protection.
• Personal and career development opportunities within Diligenta.

Join our team if you're…

• Passionate about delivering a seamless customer experience with empathy and respect, with the ability to remain calm under pressure.
• Someone who has excellent listening, verbal and written communication skills and able to simplify complex matters whilst providing outstanding service.
• A problem solver, flexible, and adaptable to changing priorities.
• Comfortable switching between multiple IT applications with attention to detail.
• Proficient in Microsoft Office (Word & Excel).
• Excited to work with great people and create a supportive workplace.
• Passionate about learning and sharing knowledge to enhance skills and develop best practices.

Who is Diligenta?

Diligenta makes a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. We are dedicated to being there to support customers in the moments that really matter in life and providing the best service every time. Established in 2005, we're proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market.

We deliver exceptional customer service to customers on behalf of well-known brands including Lloyds Banking Group, The Phoenix Group, Standard Life, AVIVA, M&G Prudential and Nest, the UK government's workplace pension scheme. Our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that's 1 in 3 people in the UK!

Diligenta's innovation spans more than just technology; we look for new ways to innovate in customer service and client satisfaction too. Our ongoing and expected company growth offers opportunities for all our colleagues, and we're excited to welcome new people to be part of our journey.

Diligenta is proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group.

Field Service Engineer

£40,000 - £50,000 per annum

Reading / Basingstoke / Camberley / Winchester / Andover / Southampton

Are you ready to provide top-notch field-based support, exceeding customer expectations every step of the way? Look no further! We're seeking a dedicated individual to join our team and take charge of installation, maintenance, and repairs for our products and equipment.

Role Overview:

• Install, maintain, and validate equipment, ensuring optimal performance.

• Respond to emergency repair requests promptly and effectively.

• Identify and pursue new business opportunities for maintenance contracts.

• Develop leads for potential business growth.

• Opportunity for career advancement within our service organisation or other areas of our business.

Requirements:

• Hold an HNC or equivalent in Engineering or Scientific discipline.

• Hands-on experience in a laboratory or engineering environment preferred.

• Proficient in computer skills, able to write detailed reports.

• Excellent interpersonal and communication skills.

• Resourceful problem-solver with practical technical abilities.

• Self-motivated, independent worker with strong execution and organisational skills.

Benefits:

• Competitive salary: £37-40k.

• Company car (not a van) you can also use for personal use.

• Ideal for individuals with a mechanical background who enjoy building and repairing.

The company are rooted in science and innovative research. They are the world's oldest pharmaceutical and chemical company Merck supplies the pharmaceutical industry, biotechnology companies, research institutes and academic centres with innovative devices, tools, laboratory supplies and testing services. If you meet these qualifications and are eager to join a highly motivated and collaborative environment, we encourage you to apply.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Royal Mail is something special, a well–loved brand people can rightly be proud of. We have the assets, the infrastructure and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. Our people are at the heart of our business and are integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations.

Job reference number 318046
Starting salary £43,677 per annum, potential 10% bonus, 25 days annual leave plus bank holidaysFull time, 41 hours per week, Permanent Basingstoke DO, Hermes House, Priestley Road, Basingstoke, RG24 9AA

ABOUT US

We believe great things are possible and we make them happen. Royal Mail impacts people and businesses in more than 71 million ways, daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide. We’re driven to take people further; to empower our customers and colleagues to make their futures whatever they want.

THE ROLE

Full accountability for the Delivery team, you’ll work through the morning and into the afternoon and ensure the smooth running for all deliveries. You'll lead and inspire a team of front-line colleagues to work efficiently and provide excellent service at the doorstep. Being a great leader means creating a positive and engaging work environment, promoting inclusivity, and being a role model by living our values.

To ensure we reach our best with people management, resource planning and specialist project activity, you’ll also partner with Trade Union to keep raising the bar as you coach your team to drive performance improvement. Delivering every item accurately and on time is crucial to who we are, you will play a major part in the trust customers have in us.

ATTENDANCE

07:00
- 15:30, 5 days over Monday to Saturday. A degree of flexibility is required to meet operational demands.
WHAT YOU’LL GET

We’re asking for a lot, but you’ll get a lot in return. First, there’s the 10% on-target bonus, generous holiday allowance, flexible working, pension scheme and an excellent parental leave policy. Then there are all the excellent benefits that come with MyBundle, such as the Cycle2work scheme, and corporate discounts including retail vouchers, travel & attraction discounts, gym membership and more. There’s also all the exciting career opportunities that come with leading a team and driving key decisions. And that’s before we’ve even mentioned the great sense of pride you’ll feel from being part of one of the world’s most recognisable brands as we undergo a historic transformation, and transition from a letters business to a parcels business.

ABOUT YOU

This is a role packed full of influence, challenges and responsibility, so we need someone who is flexible and can excel under pressure. Customer focussed, team player, results driven, inspiring leader – you know how to get the best out of our people and deliver the best to our customers. You can empathise, motivate, coach, and collaborate, and will relish the opportunity to be part of our historic transformation from a letters business to a parcels business, whether that’s through reduced cost, innovative work practices or data driven ideas. We’re looking to you to bring your skills and experience to make brilliant things possible.

NEXT STEPS

Ready to apply? Then complete your application online and submit your CV.  If successful, you’ll be invited to a face-to-face assessment where you’ll have the chance to showcase your abilities and passion. You’ll also take part in a capability-based interview and a short management scenario exercise – more details will be provided on the day.

If you are successful in your application, you be provided with the necessary training to support you in your new role. As part of your induction journey, you will be required to attend a week of formal classroom training. You will be required to travel and, dependant on location of the training, you may need to stay overnight. This training will be during the second or third week of you being appointed to role.

Closing Date: Sunday 22nd September. Please note, this advert may close early if the appropriate number of applications has been reached.



Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve. We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

#LI-POST #RMG #DeliveryandCollections #LIMRT

Proud member of the Disability Confident employer scheme

Job Title: Fleet Coordinator

Salary: £13.48 P/H PAYE (Incl. Holiday Pay) | £15.50 LTD Umbrella

Hours: 37 Hours Per Week
Type: Temporary Ongoing

Location: Basingstoke, RG21
Start Date: ASAP
Work Pattern: Monday - Friday | 08:30am - 17:00pm

Are you a proactive and organised individual with a passion for fleet management? We are looking for a Fleet Coordinator to join our client's team. In this role, you will support the day-to-day management, maintenance, and servicing of our company's vehicle fleet, ensuring compliance with all statutory health and safety regulations.

Key Duties and Responsibilities:

• Plan, direct, and monitor preventive maintenance and repair programs for all company vehicles.
• Arrange bookings for vehicle servicing in line with manufacturer's recommendations.
• Coordinate statutory MOT tests and liaise with supervisors and planners.
• Maintain vehicle history files and ensure compliance with legal requirements.
• Update fleet software with vehicle information and driver records.
• Facilitate replacement hire vans and manage vehicle breakdowns.
• Oversee parking, speeding, and traffic offence fines.
• Arrange for glass and windscreen repairs.
• Maintain day-to-day communication with drivers, including complaints management.
• Develop and maintain strong working relationships with internal and external customers.

Qualifications and Experience:

• Proven experience in fleet coordination or a similar role.
• Strong organisational and administrative skills.
• Excellent communication abilities to liaise with both drivers and external service providers.
• Proficiency in using fleet management software.
• Ability to work collaboratively as part of a team.

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk

Your new company
You will be working for an award-winning organisation who provide outstanding products and services. You will be joining a professional, stable and friendly team in the role of Customer Service Coordinator. No two days will be the same and the work you undertake has a crucial impact on the success of the organisation.
Your new role
Duties include - supporting customer orders via telephone, email, live chat and online ticketing portal, accurately processing customer orders and queries in line with SLA standards, ensuring the best possible service is delivered with customers kept up to date with order progress, building professional relationships with internal stakeholders and external business partners, the escalation of, issues to senior member's of the team when required, working in line with industry and company standards/values, by delivering excellent customer service standards increasing customer satisfaction and further customer orders.

What you need to succeed
Our client is seeking to hire a talented and engaging customer service executive who wants to develop a career with a marketing leading-organisation. The successful candidate will have excellent communication skills, a confident user of IT systems and can demonstrate a real passion for providing great customer support.
What you'll get in return
Customer Service Coordinator, Permanent, Basingstoke, Full-Time, Mon-Fri, £28K PA plus benefits
What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
You will be joining an exceptional business which has grown from strength to strength and has an exciting future ahead.


Your new role
You will be working within a professional, stable and friendly team who work to common goals and share success. The successful candidate will play a pivotal role in the success of the team and the role will be diverse, busy and rewarding. In the role of Service Controller, you will provide an end-to-end support service to customers requiring bespoke manufacturing and engineering services.


The main purpose of this role is to work with the Regional Service Managers to schedule and control the field engineering resources in a manner that meets contractual obligations and maximises commercial opportunities. You will be responsible to optimising the communication and operational links between the engineer service field team and service control, create and chase quotes to customers to ensure all quoted works are approved and actioned correctly, management of all reactive, planned and outstanding engineer tasks, effectively communicate service to ensure customers are kept up to date with progress, answering and dealing with incoming telephone calls and enquiries, conduct each transaction with external and internal customers in a professional and competent manner consistent with maximising customer satisfaction, and encouraging repeat business.


What you'll need to succeed
Our client is seeking to recruit a highly talented and engaging new team member who has experience of working in a similar role. The successful applicant will need to have experience of coordinating and administrating customer requests, ideally within a manufacturing and/or engineering company.
What you'll get in return
Service Controller, Permanent, Full time, Hybrid Working, Basingstoke, £27K PA plus excellent benefits . Free parking, pension, plus other employee benefits


What you need to do now
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Ambulance Care Assistants roles in Hampshire (Basingstoke)

Could you reassure a patient with dementia on their way to a hospital appointment?

Can you keep your cool when there’s bumper to bumper traffic that might make you late to collect your next patient?



Are you resilient enough to transport a patient who is coping with a terminal illness?



Our Ambulance Care Assistants are highly trained, caring professionals, treating our patients with kindness, empathy, and dignity on their way to and from appointments.



There’s a lot of driving, plenty of lifting and helping patients into our vehicles, and always loads of caring.



It’s not a glamorous job, but it's such an important one.



To be a part of our team and work in a privileged and trusted role with members of the public, you’ll need to be a people person, have empathy and patience. You do not need to have a medical background, just a desire to help.



As lifting is an integral part of the role, looking after yourself, keeping fit and strong should also be a priority for you.



If this sounds like a challenge you’ll relish, we want to hear from you!    

Please see the additional information document attached to the advert for information on our exciting joining bonus.

The Role:
• Taking patients to and from their medical appointments and treating them with dignity.
• Moving and lifting patients who need help.
• Driving a long wheel-base vehicle with manual transmission.
• Shift Work. You’ll work a variety of shifts from 0600-midnight, both on your own and with a colleague.
• Full time role is 37.5 hours a week.

The Ambulance Care Assistant (ACA) role is a gateway into the Ambulance Service. People who join as an ACA can go on to be Team Leaders or Managers within their area or move to work in the frontline teams or one of the many supports and corporate teams.

Benefits we offer:
• Full training and support when you join and ongoing throughout your employment with us.
• Holiday entitlement is 27 days rising to 29 days after 5 years and 33 days after 10 years, plus 8 bank holidays (pro rata for part time).
• Enrolment into the NHS Pension Scheme.
• Access to continual professional development and opportunities within SCAS and the NHS.
• Occupational Health support along with an Employee Assistance Programme.
• NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.

South Central Ambulance Service NHS Foundation Trust provides a range of emergency, urgent care and non-emergency healthcare services, along with commercial logistics services.

The Trust delivers most of these services to the populations of Berkshire, Buckinghamshire, Hampshire, and Oxfordshire as well as non-emergency patient transport services in Sussex.

We serve a population of over 7 million and answer over 500,000 urgent calls a year. We employ 4,551 staff who, together with over 1,100 volunteers, enable us to operate 24 hours a day, seven days a week.

MAIN DUTIES AND RESPONSIBILITIES:
• To undertake driving duties of relevant type of Ambulance vehicle to the required standard subject to appropriate training, driving vehicles carefully with every consideration being given to the passenger, any equipment, the vehicle itself, other road users and comply with the Highway Code and Trust Policy guidelines and current Legislation.
• The Ambulance Care Assistant will be expected to plan their journeys, considering patient appointment timings along with the routes that they should take to ensure an efficient and effective service.
• The Ambulance Care Assistant is required to undertake daily vehicle checks to ensure that the ambulance vehicle is roadworthy these checks shall include for example. Oil, Water, Fuel, Tyre Pressure and Tyre Tread condition, Lights, Warning Devices etc. any defect to be reported using “vehicle defect book” and record on any computerised system as required in accordance with Policies and Procedures.
• To carry out vehicle equipment checks and restock as required at the start of duty in accordance with Trust Policy and Procedures, ensuring that the ambulance vehicle is properly kitted, cleaned (paying particular attention to infection control) and stocked, faults and omissions reported and all appropriate recording procedures completed.
• To operate any communication system supplied/fitted/ operated by the Trust in accordance with its Policies and Procedures.
• To administer “ambulance nursing” to an appropriate skill level in accordance with training received. This willnotinclude the administration of Oxygen or related therapies outside of the skill set for this role.
• To use the “Moving Patient” equipment provided: this will include the use of all types of carrying equipment such as chairs, stretcher, lifting aids etc. This will require the post holder to risk assess the best way to undertake the moving of patients taking into consideration their needs, both medical and cultural and to follow Health and Safety and other appropriate protocols and procedures.
• To manoeuvre patients into ambulance vehicles using either the patient’s wheelchair or ambulance vehicle equipment and safely secure the patient and their equipment within the vehicle for the duration of the journey to and from treatment centres.
• To transport patients using such assistance as may be required to and from treatment centres as required/specified according to pre-determined schedules working to such contractual standards that may be in place. This will include “End of Life” patients.
• To promote and maintain good internal and external communications links with patients, colleagues and associated services and health service colleagues to provide and support a positive patient experience.
• To report any untoward incident immediately in accordance with Trust Policy.
• To report any incidences of risk, neglect, abuse or endangerment to vulnerable children or adults in accordance with Trust Safeguarding policy/procedure.
• To ensure that all clinical waste is disposed of according to Trust policy and current legislation.
• To undertake all statutory and mandatory training commensurate with the role of an Ambulance Care Assistant.
• To use all Trust equipment, facilities and premises in a careful, proper and mindful manner paying due regard to safety and security at all times.
• To be responsible for the security of patient’s property and patient’s valuables during the transportation and hand-over at their destination.
• To maintain competency to operate all equipment and information systems used during the course of duties, ensuring the efficient and effective operation of equipment, and the safe use of equipment at all times, reporting faults in the appropriate manner.
• To wear Personal Protective Equipment (PPE) both uniform and additional kit supplied by the Trust as required to support Infection Prevention and Control during normal duties in their role. The equipment should be kept clean and tidy and worn to the required standard in accordance with the Trust’s Policies and Procedures.
• To participate in the Trust’s response to major incidents and pandemics and any such duties as directed.
• To accurately complete and administer information and documentation as necessary and in accordance with current General Data Protection Regulations (GDPR) requirements.
• To comply with all the Trust’s Polices and Procedures, including participation in the Trust appraisal scheme.


This advert closes on Tuesday 10 Sep 2024

Proud member of the Disability Confident employer scheme

Service Care Solutions are the leading recruitment agency for the Probation service nationwide. We are currently recruiting for Community Payback Supervisors in Basingstoke! - Immediate Starts Available subject to security clearance!

LOCATION: Basingstoke
SERVICE: Community Payback
HOURS: 37
DURATION: On-Going
PAY RATE: £18 - £20.07 per hour (DoE)

Community Payback Responsibilities, Activities & Duties
The job holder will be required to carry out the following responsibilities, activities and duties:

• Conduct Pre-Placement Unpaid Work Induction sessions
• Ensure Health & Safety procedures are followed, alerting the relevant staff to any risk, ensuring that any associated paperwork is completed accurately and on time as required, including contributing to the review of placement risk assessments.
• Ensure that appropriate tools, equipment and supplies are available in accordance with local procedure and that instructions for safe use are followed by service users
• Use pro-social and other motivational techniques to ensure that service users complete the work assigned in a disciplined and well-behaved manner
• Monitor the attendance of service users allocated to agency placements and promote successful completions.
• Maintain all service users' records in accordance with organisational requirements ensuring that all information is updated onto the case management system in a timely and accurate manner.

Community Payback Essential experience

• Effective inter-personal skills with the ability to supervise people constructively while maintaining authority
• Evidence of problem-solving within a workplace or similar environment
• Knowledge of safety at work, public protection and risk of harm in all aspects of work

Community Payback Technical requirements

• Basic knowledge of First Aid and willingness to undertake further training
• Driving Licence

If you are interested in applying, please contact Oliver Jefferson on 01772 208962 or send your CV to oliver.jefferson@servicecare.org.uk
**We offer a £250 referral fee bonus for any Candidates you refer**