Total 38 customer service job vacancies in liverpoolchesterlancashiremanchester l3 4bl

Operations Manager - Fire and Security - Service Management, Account Management and Improvement (Surrey, South London, Kent, Sussex preferred) - £60000 - £70000 + Bonus/ Commission + Benefits

Required - FIRE ALARM AND ELECTRONIC SECURITY , Technical Account Manager/ Engineering Manager, Business Manager/ Branch Manager/ Service Manager, Operations Manager, Service Management = Operation Manager, KPI, SLA, leading team of Maintenance engineers

• Location - Attend Surrey/ Sussex office 2-3 days a week, 2-3 days in South England visiting customers/ engineers
• Benefits - c. £65000 (£60-70k) pa + Bonus + 33 days Holidays + progression opportunities + CarA or Car
• Role - Manage 30+ staff (office Coordinators and Service engineers across South England
• Person - Proactive, Tenacious, Professional, Can support Growth, Client Facing, Improver, Communicator, Service Delivery, Service manager, Operations Manager

FIRE AND SECURITY - OPERATION MANAGER/ SERVICE DELIVERY MANAGER/ CONTRACTS MANAGER/ REGIONAL SERVICE MANAGER OVERVIEW:

We are seeking a highly skilled Fire and Security SERVICE DELIVERY MANAGER or OPERATIONS MANAGER to oversee and manage the fire and security service engineer division. You as our Operations Manager or REGIONAL SERVICE MANAGER will be responsible for the efficient and effective delivery of fire and security services, ensuring compliance with industry standards, and optimizing operational processes. If you are an ideal candidate you will have a strong background in fire and security systems and possess excellent leadership and managerial skills of Maintenance Engineers and Service Delivery. You will be out and about in the field meeting customers, in office ensuring staff are planned and meeting engineers to manage communication, and improve the SLA, KPI and service improvement so all team and customers happy. A great role to account Manage, lead engineering team and improve.

JOB ROLE AREAS FOR OPERATION MANAGER/ SERVICE MANAGER (Fire and Security) -

Leadership and Team Management:

- Provide strong leadership and guidance to the fire and security team, fostering a positive work culture and motivating team members to achieve their goals.

- Manage and supervise a team of technicians, installers, and support staff, ensuring optimal resource allocation and utilization.

- Conduct regular performance evaluations, provide feedback, and identify training and development needs to enhance individual and team performance.

Planning, Service delivery and Customer SLA/ KPI achievement:

Improve the ability or team to deliver fire and security servicing for customers

- Monitor and evaluate operational performance, identify areas for improvement, and implement corrective measures to enhance productivity and customer satisfaction.

- Collaborate with other departments to streamline operations, optimize resource allocation, and drive continuous improvement initiatives.

Customer Relationship Management:

- Collaborate with the sales and business development teams to identify opportunities for growth and expansion within the fire and security division.

- Foster strong relationships with existing and potential clients, addressing their concerns and providing excellent customer service.

- Act as a point of escalation for client issues, ensuring prompt resolution and maintaining high levels of customer satisfaction.

SKILLS

- Proven experience in a similar role managing team of engineers, office staff and customers satisfaction for a fire Alarm and electronic security (Fire & security) service engineer provider in South East England (BAFE/ FIA/ NSI/ SSAIB etc) .

- Strong leadership and managerial skills, with the ability to motivate and develop a team.

- Exceptional communication and interpersonal skills, with the ability to build and maintain effective relationships with clients, engineers, office team and stakeholder

APPLY IF YOU HAVE MANAGED OPERATIONS or SERVICE ENGINEER TEAM FOR A FIRE AND SECURITY COMPANY

Apply now and let your skills shine in this exciting role. With a supportive and collaborative Director, development opportunities, and a diverse range of clients, this position offers the perfect platform for you to make a significant impact.

Join this growing Fire Detection, Fire Alarm, Fire and Security service engineering company, and be part of a company that values spark, wants personal growth, and rewards success. Don't wait any longer - submit your application today (if you are in SOuth of South Of South East, UK and have the industry experience working for a FIA/ BAFE/ NSI company). Apply Now if so!

Steve Eley - Fire and Security Careers (Eley Solutions Ltd) - Google us, Call us or send CV to apply

Fire & Security since 2001, and Fire and security Career Operates as Permanent Recruitment agency.

Customer Service Advisor - Hybrid working

• Location: Liverpool / Home Based (50% office / 50% home working)
• Salary: £24,000
• Contract: Full time, Permanent
• Hours: Monday to Friday 9am till 5pm (no weekends or late evenings)
• Benefits: 28 days holiday + bank holidays, Annual bones, company pension, Life insurance, Private medical insurance

My client based in Liverpool City Centre is looking to recruit Customer Service advisors to work on an inbound Customer Service campaign.

The roles are offered on a permanent basis and are located within the heart of the city but will also offer the opportunity to work from home (50% office / 50% home working)

The hours of work are Monday - Friday, 9am - 5pm (no evenings or weekends). The role will be highly inbound bias however there will, on occasion be the requirement to make outbound calls, following up on inbound / online enquiries through multiple channels.

Working in a fun and vibrant contact centre environment, you will be tasked with:

• Taking inbound calls, emails or messages dealing with a variety of customer service queries
• Accurate recording of information onto a live system
• Resolution of customer enquiries (oral and written) based on competent working knowledge
• Query handling in response to customer requests with the support of clear information and processes
• Striving to provide a professional service at all times
• Identify and implement process improvements in immediate area of work responsibility in order to improve output and customer service

To be considered for the role of Customer Service Advisor you must possess the following;

• Have experience within a previous customer service / contact centre role
• Excellent written and verbal communication skills
• Professional attitude and telephone manner
• Have basic IT skills

If you would be interested in applying for the position please apply immediately.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Service Care Solutions is assisting Merseyside Police with the recruitment of an IS Projects & Budget Officer for their ICT Department. This is a fantastic opportunity for a detail-oriented individual with a passion for project management and budget control to contribute to the operations of one of the UK's leading police forces.

• Monitor and check ICT orders and invoices against budgets and deliveries to ensure accuracy.
• Maintain comprehensive records of departmental expenditures and project plans.
• Support IS management by preparing budget forecasts and project resource plans.
• Produce detailed project summaries, including Gantt charts and critical path analyses.
• Liaise with internal stakeholders and suppliers to resolve invoice and budgetary discrepancies.
• Administer staff attendance, overtime, and project resource allocation.

• Education: Educated to A-Level standard (or equivalent). Accountancy training is desirable.
• Project Management: Familiarity with project management software and techniques, including Gantt charts.
• Numerical Ability: Strong analytical skills to ensure accuracy in budgetary tracking and forecasting.
• Technical Knowledge: Knowledge of telephony tariffs and ICT systems is advantageous.
• Communication Skills: Assertive and clear communication to liaise with stakeholders at all levels.
• IT Proficiency: Skilled in spreadsheet use to maintain and report financial data.

• Location: Merseyside
• Pay Rate:
  • £15.29 per hour (PAYE)
  • £19.87 per hour (Umbrella)
• Contract: Temporary

This is your chance to play a pivotal role in ensuring the smooth operation of ICT projects and budgets at Merseyside Police.
To Apply: Contact us at Lewis.Ashcroft@servicecare.org.uk for more information.

Our client in Liverpool is looking to hire a Multi Skilled Operative to their team on a permanent basis. You will be working on domestic and void properties carrying out maintenance and refurbs.

Monday - Friday
£30,000
37 Hours Per Week
Company Vehicle Included

Job Role

• To be part of the clients property Maintenance team responsible for Joinery and Multi Skilled Maintenance projects or services undertaken
• To carry out domestic Maintenance duties to a high standard and within reasonable time frames.
• Pre-inspect and diagnose selected repair requirements.

Requirements

• NVQ Level 2 or above in a relevant trade such as Joinery/Plastering/Plumbing
• Multi trade ability
• Driving License

Service Care Solutions are recruiting on behalf of a local authority, based in the Merseyside area, seeking a Paralegal to join their Childcare Legal team. This is a fantastic opportunity for experienced Paralegals to establish and build upon their public sector experience. Please find below further details on the role:

The role pays a rate of £18-£21ph umbrella and can be done on a hybrid basis. It is a contracted position on a 4-month rolling basis, 35 hours a week.

The Role Of A Childcare Paralegal:

• To provide administrative and clerical support to the Legal Services team, particularly in the Childcare legal team
• To maintain and update the case management system and update department case lists
• To enter all legal posts in the log and issue appropriate acknowledgement letters

The Requirements:

• At least 6 months of previous experience in a Childcare legal team
• Experience in drafting routine court documents, carrying out basic court work and drafting and typing responses to enquires
• Experience of working in a performance management environment with the ability to work with deadlines and timescales

Benefits Included With The Childcare Paralegal Position:

• Flexible hours
• Hybrid working
• Weekly pay

If this Childcare Paralegal role sounds like an opportunity that is right for you or someone you know, then don't hesitate to get in touch with Hugh Barnes via email, Hugh.Barnes@servicecare.org.uk, or via phone at 01772208969.

We also welcome referrals for this position, where a successful recommendation would be worth £250.

Business Analyst - Merseyside Constabulary
Rate: £35.58 per hour

Location: Merseyside - Rose Hill

Job Purpose:
The Business Analyst will investigate and analyse the force's business activities, recommend changes to enhance efficiency, and coordinate the implementation of those changes. The role will also involve identifying opportunities for automation and managing its implementation to streamline existing business processes.

Principal Accountabilities:

• Act as the intermediary between business users across the force and the technical staff in the ICT department, as well as external partners.
• Work with managers and users of current systems to understand business needs and processes.
• Align work with the force's overall business improvement plan.
• Identify improvement areas by analysing existing processes, consulting management and staff, and benchmarking against other organisations.
• Recommend process improvements to eliminate inefficiencies and reduce effort.
• Specify and document IT solutions to automate processes in collaboration with the ICT department and system providers.
• Manage projects aimed at implementing business process changes and automation.
• Document and assess outcomes and resources used before and after proposed changes.
• Supervise and coordinate project teams.
• Ensure compliance with the ACPO Guidance on the Management of Police Information.
• Take responsibility for Health and Safety matters within the scope of the role.

Knowledge and Experience:

• Excellent verbal and written communication skills to engage with diverse executives, managers, staff, and technical experts.
• Proven track record in business analysis, process automation, and improvement within large organisations.
• Strong analytical skills to interpret business needs and develop process maps and specifications.
• In-depth knowledge of IT applications and Business Process Management software.
• Project management experience to oversee the implementation of recommendations.
• A degree or equivalent qualification in computing or related fields is preferred, but equivalent work experience will be considered.
• A full clean driving license is required.

Contact:
If you are interested, please send your CV to Lewis Ashcroft at Lewis.Ashcroft@servicecare.org.uk.

Customer Service & Export Team Leader

• Salary - £35,000
• Location - Liverpool / Knowsley (L33)
• Hours - Monday to Friday (during core business hours)
• Contract - Full time, Permanent

My client is looking for an experienced and quality driven Customer Service & Export Team Leader to oversee their internal Customer Service team.

Working in a fast paced environment you will manage an intimate team tasked with handling and resolving incoming enquiries, producing quotes, processing orders, arranging shipping and dealing with distributors.

In this role as the Customer Service & Export Team Leader you will be responsible for:

• Responsibility for a small customer service team handling the coordination, management and processing of orders and requests from customers based both in the UK and internationally

• Coaching, training and motivating the team on a daily basis
• Acting as a senior point of contact
• Looking after the full export cycle with all the shipping documentation.

Person specification:

• Experience supervising / managing a customer service team
• Experience of sales order processing
• Strong knowledge of international shipping / export
• Strong IT skills

If you are interested in the role then please apply without hesitation

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Your new company
My client, an award-winning financial services organisation based in the heart of Liverpool's business quarter, is seeking a professional customer service advisor to join their team on a 12-month fixed-term contract.
Based from smart offices and very easily commutable from all areas of Liverpool, this is a great opportunity for someone who has a passion for going that extra mile.


Your new role
The position is being offered full-time from Monday to Friday with a hybrid model in place working from home, Mondays and Fridays.
Please note this is a 100% phone-based position.
This position will form part of a large customer service team where service to internal and external customers is paramount.
Some of your duties will include but not limited to
Answering all inbound customer care queries in a timely manner.
Responding to queries via email.
Updating customer personal details and ensuring accuracy at all times
Making changes to due dates and settlement figures.
Able to solve problems and provide appropriate advice.
Escalating calls appropriately to Customer Service Team Manager or Complaints team if unable to resolve them as first point of contact.

What you'll need to succeed
Proven history within an office-based customer service position
Confident in dealing with all levels of customer, both internal and external
Great attention to detail
Strong communication skills, both written and verbal
Exceptional listening skills
Proactive and can do approach

What you'll get in return

Fantastic city centre location
Hybrid model
Competitive salary
Supportive and friendly team

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Service Care Solutions is working alongside an employee-focused local authority, based in Liverpool, which needs an experienced Childcare Lawyer to join their team. If you would like to have a positive impact on the local community of Liverpool and its surrounding areas then please read on!

The role has been confirmed on a 3 month rolling basis and can pay a competitive hourly rate of £55-£60ph umbrella. This position can operate on a hybrid basis with court/office attendance being 2 days a week (flexible on this).

The Role of a Childcare Lawyer:

• Manage your own Childcare Law caseloads from start to completion whilst assisting others when required.
• Deliver some advocacy on less complex Childcare Law caseloads.
• Offer help and support to team members and others, including training where appropriate.

The Person:

• Someone with 3+ years of PQE in Childcare Law and ideally someone who has worked for a Local Authority on Childcare Law matters.
• Someone is able to manage their own caseload from start to completion.
• Someone which excellent verbal and written communication skills and is comfortable with advocacy.

Benefits of the Childcare Lawyer position:

• Flexible working hours.
• Hybrid working.
• Weekly pay.

If this Childcare Lawyer vacancy sounds like an opportunity that is right for you or someone you know, then don't hesitate to get in touch with Hugh Barnes via email, Hugh.Barnes@servicecare.org.uk, or via telephone at 01772208969.

We also welcome referrals for this position, where a successful recommendation would be worth £250.

Job Title: Housing and Community Officer
Salary: £30,000 per annum
Hours: 37 Hours Per Week
Type: Permanent
Location: Liverpool, L3
Start Date: ASAP

Join our client as a Housing and Community Officer and play a crucial role in shaping a thriving community. This position offers you the opportunity to make a real difference to residents' lives by supporting housing needs, managing tenancy matters, and contributing to neighbourhood well-being. Your work will directly influence housing services, from managing rent and benefits to working on community regeneration projects.

Key Duties and Responsibilities:

• Provide advice on tenancy matters, welfare benefits, and rehousing requests.
• Assist tenants with support needs to help them sustain their tenancies.
• Support the Property Services Manager with void turnaround targets and the lettings process.
• Assess housing applicants and manage allocations in line with the Lettings Policy.
• Ensure tenancy terminations and new lettings comply with policy and targets.
• Work to resolve tenant disputes and enforce tenancy conditions in collaboration with the Housing Management team.
• Assist with legal action to enforce tenancy conditions when necessary.
• Conduct estate inspections, monitor repairs, and liaise with colleagues to improve the environment.
• Promote tenant engagement in service delivery and decision-making.
• Attend internal and external meetings as needed.

Qualifications and Experience:

• Experience in a housing management role or knowledge of tenancy law is advantageous but not essential.
• Strong planning and organisational skills.
• Excellent communication and customer service experience, with a proven ability to work effectively with the public.
• Enthusiasm, drive, and a genuine passion for making a positive impact on the community.

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk

Service Care Solutions are looking for a PR and Campaigns Officer to work within the Merseyside Police on a 12-month contract.

Location: Liverpool (L3)

Job role/responsibilities:
To provide a comprehensive multi-disciplinary public relations and external campaigns service to Merseyside Police to ensure the force delivers its strategy, reduces the fear of crime, and increases public confidence in the Force.

• Collaborate with Senior Managers in the News and Communications team to develop and implement the annual communications plan aligned with Merseyside Police's strategy.
• Conduct research to identify opportunities for campaigns that promote the force and address key crime issues. Analyse data to provide insights, supporting the force in identifying areas needing PR and campaign assistance.
• Work with Chief Officers, strand and department leads, and other stakeholders to identify themes needing campaign support and recommend how communications can positively impact. Highlight issues or risks to the News and Campaigns Manager.
• Create plans to communicate campaigns effectively to the public through traditional, digital, and social media.
• Provide strategic advice to officers and staff on communications needs, acting as a liaison between the media, local policing areas, and departments. Manage reputational risks by approving media interactions.
• Develop campaigns using the force's OASIS framework for best practices.
• Coordinate with colleagues within the News and Communications team to integrate work and maximize communication channels.
• Participate in planning meetings and commit to the resulting plans and activities.
• Manage external suppliers and agencies as needed. Provide briefings for creative agencies to produce communication materials.

Knowledge/Experience required:

• Extensive experience in delivering PR and campaigns for large organizations.
• Must have multidisciplinary skills in media liaison, PR, campaigns, digital and social media, and design.
• Strong understanding and experience with traditional media, multi-channel campaigns, online and offline techniques, and customer behavior. Ability to conduct research, analyze data, and develop PR campaigns.
• Proficient in using digital and social media to boost Merseyside Police's online presence and communication.
• Strong creative skills and basic design sense for print and online communications, with solid branding knowledge.
• Knowledge of media law or willingness to undergo training.
• Excellent written, oral, interpersonal, and presentation skills to effectively represent the force and communicate strategy, reducing crime fear and increasing public confidence.
• Proficient in computer use with knowledge of various software packages.
• Ability to simplify complex information clearly for non-specialist audiences.
• Strong organizational skills, able to plan, prioritize, and meet deadlines with attention to detail.
• Experience working with cross-disciplinary teams, commissioning work, and collaborating to ensure integrated activity.
• Strong analytical skills and lateral thinking for problem-solving.
• Willingness to learn emerging marketing communication trends.
• A full driving license is desirable for travel within the Force area.

If you are interested in this role or want further discussion, please contact Lewis O'Donnell either via email: lewis.odonnell@servicecare.org.uk or tel: 01772208962. Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a referral scheme in place of up to £250.

We are hiring Customer Service Agents !

Location: Liverpool, L3 9PP

HYBRID 60% office based, 40% remote working.

Hourly rate: £12.84

Contract: Temporary, 6 months with possibility of extension.

Working Days: Monday to Friday

Working Hours: 37 hours

Start Time: 8:45 am

End Time: 17:09 pm

Brook Street in partnership with the Home Office has a fantastic opportunity to join their Customer services - Visa, Status and Information Services department as a AO Resolution Centre Agent.

AO Resolution Centre Agents are telephony staff responsible for handling calls in relation to EU Settlement Scheme and Future Borders and Immigration applications. AO Resolution Centre Agents will deal with general customers of varying nationalities requiring advice on how to apply, application updates (EUSS and FBIS), digital status enquiries and rights to work and rent.

Key responsibilities:

As a Customer Agent, you will be trained and empowered to resolve all customer enquiries in a 'once and done' approach.

Responsibilities

The role will include:

• Answering phone calls in a polite and professional manner.
• Providing a complete and informed response on first contact to all customers.
• Reviewing customer information, including information provided as part of their application; assessing any further actions they may need to take and advising customers appropriately.
• Accurately inputting all necessary information on internal IT systems within required timelines so that customer contact is recorded; routing calls appropriately based on the information you receive.
• Taking responsibility for your own development needs, proactively maintaining and building your knowledge of relevant subjects following training.
• Committing to continuous improvement with willingness to take responsibility for identifying and/or implementing improvements.

Training:

No holidays during the 2 week training period. Full time training for 2 weeks.

You must hold a valid passport and must have lived in the UK for longer than 5 years. You can apply for the role with your CV. This role requires security clearance that will be processed for you, if successful.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.