Total 307 customer service job vacancies in lincoln lincolnshire ln2 5qy

TSB Bank Plc


Job Title: Customer Service Consultant (Money Confidence Expert)Function: Branch BankingLocation: LincolnHours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basisSalary: £25,288 (£23,200 base, plus cash allowance of £2,088) and excellent benefits At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.We are looking for someone who is passionate about customer experience. How you’ll make a differenceAs a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them. What you’ll bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems. 
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
- Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in returnWe’ll pay you a base salary of £23,200 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,088) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,160 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds up your right up your street, come and join our team. We make things happen!
We are TSB. Life Made More.
#LI-KS1

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Customer Service Advisor
- Children’s Service Location: Lincoln
Contract Type: Full Time, 37 Hours - FTC 12 month Contract for Maternity Cover
Salary: £23,895.64



Serco is one of the leading public sector providers of customer services, working with central and local governments to provide customer-facing and back-office functions. We pride ourselves on a high-quality service, often supporting some of the most vulnerable people in our society – and as one of our Customer Services Advisor you’ll ensure that we continue to deliver this incredibly important work.

The Customer Service Centre is the First Point of Contact for many of Lincolnshire County Councils Services, including Adult Care, Children’s Services, Highways, Registration & Celebratory Services, Library Services. We deliver a diverse range of services, many of which play an important part in people’s lives
- whether it is carrying out a Social Care Assessment to enable a resident to stay safely at home, taking a contact to support a Child in Need or simply renewing a library book, it can be hard, but rewarding work.
The Opportunity

We are currently recruiting a Customer Service Advisor for our Children’s Team on the Lincolnshire County Council contract; In this crucial and sensitive role for Children’s’ Services, you’ll be the first point of contact for anyone that calls in to Customer Services to report concerns about a child. This will include taking calls from members of the public and professionals such as Police Officers, Nurses and School Teachers. It will be your responsibility to gather as much information and detail from the caller as possible, using your professional curiosity to fact-find information and more importantly to not take anything at face value. This will all be captured by you, written up against a framework onto our system and then passed over to Children’s Social Care. The decisions that are made for the children are based on the evidence you have gathered; so, you’ll need your clear, concise, and cool-headed communication style to provide that information.

The subject matter of the calls can be very difficult, so you’ll naturally need to be a strong and resilient character and be mentally prepared to deal with situations that are sometimes harrowing and distressing. As the first port of call, you’ll also naturally need to be able to adopt an empathetic, caring and compassionate approach.

You will have exceptional customer service skills, particularly with the ability to build rapport with people in order to gather information accurately whilst talking on the phone. Lastly, you need to be able to compile information and present it in a logical manner ensuring that it is clear, concise, and error-free. Due to the nature of the role, you will be subject to a DBS check.

You will be dealing with calls from professionals (e.g. Police and Health Services), and from Members of the Public. The calls will be of a sensitive nature and you will be required to gather and process information efficiently and accurately.
To be a successful Children’s Service Customer Service Advisor you will have a passion for delivering excellent customer service and excellent communication skills. Candidates will be flexible. Good IT skills with a competency in using Microsoft Office and Windows is also essential! This permanent position is well suited to an individual that is looking to advance their career, with opportunities to progress within the role into a starting salary of £23,895.64.

If you enjoy working in a fast-paced environment, with plenty of variety with the chance to learn new things, then this is the role for you!


Where will I work?
Our offices are based in Lincoln City Centre at Lancaster House and we do offer agile working opportunities once you’re settled in and fully trained. The office is perfectly situated for travel via public transport and there is a discounted car parking scheme in operation if you chose to drive.

What hours will I work?
Due to the nature of the role, you will need to be flexible to work between the hours of 8am and 6pm Monday to Friday. Where relevant you may be asked to work 9am to 4pm on a Saturday.

What training will I be given?
You will be given a full Serco Induction and then move onto service specific training; training is delivered from service matter experts from within the CSC Children’s Team, the CSC Training Team and Lincolnshire County Council.

What we offer:


- Starting salary £23,895.64 per annum with opportunities to progress
- Competitive pension scheme; matched up to 6% and Life Insurance
- Agile working opportunities
- 25 days annual leave in addition to bank holiday, plus the opportunity to buy up to an additional 5 days per annum
- Access to employee support services
- Inclusion in our Local Government Partnership Engagement activities throughout the year
- Serco discounts which include cinema, Merlin entertainment and online shopping discounts, cycle to work scheme, and discounts on mobile phone plans and leisure centre memberships;


- The chance to make a positive difference to public sector services in a company passionate about diversity and inclusion






About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme

We have an exciting opportunity to join our Customer Contact Team here at Public Sector Partnership Services!



PSPS are recruiting Customer Contact Assistants to join our well-established team, supporting over 400,000 enquiries a year, based at our offices in Horncastle, Boston and Spalding.



Do you want to work in a fast-paced professional environment, where no two days are the same?



We are looking for quick thinking, solution focused individuals, who work with one team approach to improve standards and service. Our recruitment package enables Assistants to join our 6-month programme of exclusive training and mentoring, with ongoing development and support.



As a Customer Contact Assistant, you will provide an efficient, effective and customer-focused first point of contact for customers telephoning and emailing our Client Councils spanning across 3 districts. Leading on enquiries at our reception and post room also, you will provide customers with a knowledgeable and professional service covering a range of council services. Ensuring that all contacts are managed in an efficient, caring manner and that excellent customer service is delivered.



What you will need:

Working in a busy Contact Centre environment, you will be able to communicate effectively by telephone, in writing and face-to-face.
Previous experience in working in a customer focused environment.
Hold Grade C (4) or above (or equivalent) in English and be competent in using Microsoft Office packages.
Hold a high level of experience in dealing with challenging customers and have a high understanding of customer care.
Be flexible and adaptable to service requirements and change.
High accuracy when following processes.
Work constructively with others and use own initiative.
Be confident to actively promote all self- serve and digital contact channels and assist with a variety of admin tasks.


Customer Contact have main offices in Horncastle, Boston, and Spalding and whilst this role will be based at one of these locations, it is expected that occasional travel between these locations will be required for training, collaboration and to meet business needs.



We offer great benefits including:

Local Government Pension Scheme, 23.1% employer contribution
26 days annual leave plus bank holidays and the option to purchase up to 5 days extra
Get your birthday off*
Agile working policy- Minimum of 2 days working in the office per week
Employee Assistance Programme
Employee Benefits Platform including retail, holiday, and leisure discounts
Inclusive employment policies including gender neutral Family Parental leave policy and Time off provisions to support those special and also challenging moments in our employees’ lives
We support your career development
*A qualifying period will need to be completed to obtain these benefits



For more information about PSPS, you can view our corporate video and read all about our benefits on our website.



ABOUT US:

PSPS (Public Sector Partnership Services) is a Local Authority Trading Company (LATCo) which is wholly owned by East Lindsey District Council, South Holland District Council and Boston Borough Council. The Company operates from its offices in Spalding, Boston, and Horncastle. The Company provides a range of services including Human Resources & Payroll, Financial Services, Procurement & Contracts, ICT (Information and Communications Technology) & Digital, Customer Contact, Revenues & Benefits, Health & Safety, and a range of Corporate Support services.

The Company primarily delivers these services to its three client Councils, in support of the South & East Lincolnshire Councils Partnership (S&ELCP), across the Company itself and externally to a resident population of approximately 305,000 across the geographical boundaries of South Holland, East Lindsey and Boston.

We aim to be a competitive employer of choice within the local area, and within the public sector landscape as a service provider. We work hard to ensure we model our values and behaviours in developing and investing in our people and seek to be bold and innovative.



If you are interested in having a confidential conversation about the role, please contact Michelle Chapman, Customer Contact Team Leader, on 01205 314207.



PSPS is committed to supporting applicants and employees with a disability or long-term health condition and has committed to be a Disability Confident employer.

PSPS is proud to offer equal opportunities to all qualified applicants regardless of age, cultural background, disability, sex, gender reassignment, marriage and civil partnership, nationality, political belief, race, veteran status, religious or sexual orientation.

PSPS reserve the right to change the closing date, depending on application numbers. Interviews will be arranged when suitable candidates apply which may be prior to the closing date. For this role we do require the successful applicant to complete a DBS check as part of the onboarding process.

Proud member of the Disability Confident employer scheme

As a valued member of our team, the Service Engineers primary duties will be to carry out preventive and reactive maintenance on the Rail Delivery Fleet (RDF) at our maintenance depot.
As part of the Service Engineers role, you may also be required to attend a Local Distribution Centre (LDC) or on the rail infrastructure to undertake fault finding/repairs. In addition, and as part of our contractual obligations you will also be required to participate (on a shared rota basis) in providing a help desk service or separately undertake “standby” duties.
The nature of our work may on occasion require working unsociable hours, weekends and/or bank holidays.
The role will involve working outdoors in all types of climatic conditions.
Location
Based at our Scunthorpe depot and Network Rail infrastructure sites as required.
Outline of Job
1. To undertake scheduled maintenance activities effectively and efficiently, to include reactive maintenance and remedial works as required, to ensure the availability of the Rail Delivery Fleet to meet operational demands. All operational and maintenance activities shall be carried out in accordance with the vehicle maintenance instructions (VMI) and established good engineering practice.
2. Have knowledge and experience and be competent at working on and maintaining - diesel engines & associated equipment, hydraulic, electrical, PLC and electro/mechanical systems.
3. Have experience of electric, hydraulic, pneumatic, and mechanical system fault diagnosis. All rectification work shall be undertaken with a view to preventing a recurrence of the problem.
4. Ensure that all faults, repair, and other engineering data is fed back for record purposes clearly and concisely, along with the general condition of the equipment/plant, also ensure that time sheets, holiday requests, completed work orders, reports, spares requisitions etc are passed for processing in accordance with the local rules.
5. You will be required to gain a comprehensive working knowledge of the relevant equipment and control system operation, their interaction, as and when required imparting such skills and knowledge to the team for its benefit and those of the company.
6. On occasion you will be required to work at various locations within the UK, e.g., to attend a Local Distribution Centre (LDC) or on the rail infrastructure to undertake fault finding/repairs.
7. There will be a requirement to participate in a “standby” rota (covering the weekend period) or separately to provide telephone assistance (help desk) from Saturday to Friday. Both the “standby” and help desk service are undertaken by all maintenance personnel to meet the requirement of our client.
8. Assist with the integration of new/replacement/stand-in personnel into the team and maintain a positive interest in the welfare of the other team members.
9. Be prepared to carry out any work within capabilities.
Education Qualifications and Experience
Essential
· Minimum NVQ Level 3 or similar qualifications or experience in a relevant discipline.
· Engineering/maintenance background.
· Full UK Driving Licence.
Desirable/Beneficial
· Apprentice trained.
· Experience of working within the UK Rail Industry and/or track plant and systems.
· Personal Track Safety PTS Holder (this will be organised by the Company)
Specific in-house and external training and assessment will be provided to the individual, to ensure they meet the competency requirements to work on the equipment and associated tasks.
Key Accountabilities:
Ensure that the operation/maintenance and repair procedures are strictly adhered to and are carried out in a competent manner and to the required standards.
Ensure equipment is operated/maintained and repaired in an effective, efficient, and timely manner.

Provide communication either verbally or in writing which fully details the information that is required for the company and client records.
The company places a high priority and emphasis on the Health, Safety and welfare of its employees and its operations. You will be required to ensure that all Safe Systems of Work, risk assessments, Permit to Work etc are correctly followed, ensuring that all work is carried out to the correct working procedures and that safety rules are adhered to rigidly.
Relationships
Will work as a member of a team of multi-disciplined Service Engineers, liaising and collaborating with other personnel as required. They will work with the Maintenance Supervisor and other members of the company’s organisation and will also be expected to liaise in a professional manner with members of the Clients operational staff.
eputies
Applicable Deputies – Other Service Engineers or technical grades
Hours of work
Standard working week: 47.5 hours worked over 5 days (Monday – Friday) plus any additional hours as required.
Holidays
25 days annual plus 8 bank/public holidays
Safety Implications

Be aware of Health & Safety legislation and Railway Group Standards ensuring strict adherence to safety procedures and safe systems of work applicable to working in a railway environment. Actively participate in promoting safe working practices. The duties will require a high degree of manual dexterity and the ability to work under pressure.
Will have undergone and passed a Railway Group Standards, medical and drugs and alcohol tests as well as be willing to participate in any future random tests.
Will have completed and successfully achieved PTS.

Transport
A full driving licence will be a necessary requirement of the role.
A vehicle will be provided only when transport is required to fulfil your contractual duties (no personal use/commuting to normal place of work)
Potential career progression.
Maintenance Supervisor or other technical grades.

Must be eligible to work in the UK

Proud member of the Disability Confident employer scheme

Join Our Team as a Service Manager in Gainsborough and Make a Real Difference!

Are you a passionate leader looking to drive positive change? We're offering an exciting opportunity for a Service Manager ( Disability supportive living service) to join our dedicated team in Gainsborough, Lincolnshire. With a competitive salary of £36,528 and a range of excellent benefits, this is your chance to lead, inspire, and transform lives.

Why This Role is Special:

As a Service Manager, you'll be the driving force behind the quality of care we provide. Reporting to the Area Operations Manager, you’ll play a pivotal role in creating a supportive environment for both our team and the people we support. Your mission? To lead with passion, ensure continuous improvement, and cultivate a culture where everyone thrives.

What You'll Do: Service Manager ( Disability care) - Gainsborough, Lincolnshire

• Lead & Motivate: Inspire a dedicated team of support workers, fostering a positive, dynamic, and inclusive workplace.
• Drive Excellence: Ensure high-quality, person-centred support is delivered while continuously monitoring and improving service standards.
• Make an Impact: Be the go-to problem solver, confidently handling challenges and making key decisions that enhance the service.
• Engage & Collaborate: Build strong relationships with families, stakeholders, and team members, ensuring a holistic approach to care.
• Be a Role Model: Demonstrate best practices and empower your team to excel.
• 
  

What's in it for You? - Service Manager ( Disability care) - Gainsborough, Lincolnshire

• Competitive Pay & Benefits: Earn £36,528 plus 24 days annual leave (plus bank holidays), pension options, and the ability to buy extra holidays.
• Career Growth: Take advantage of ongoing training and development opportunities to advance your leadership skills.
• Supportive Work Environment: Thrive in a collaborative and values-driven workplace where your contributions are recognized and appreciated.
• Flexibility: Enjoy a role with varied responsibilities, where your adaptability is key, including the occasional need to step in and cover shifts.

About You:

• Experienced in a leadership role from a care background
• A self-motivated leader with excellent interpersonal skills.
• Confident in making tough decisions under pressure.
• Committed to delivering the best outcomes for the people we support.
• A natural role model who leads by example and develops talent within the team.
• Flexibility to adapt and cover shifts when needed.
• Full driving license required.

If you're ready to make a meaningful difference, lead a passionate team, and shape the future of our service in Gainsborough, we'd love to hear from you.

Apply today and take the next step in your leadership journey!

Join Our Team as a Service Manager in Gainsborough and Make a Real Difference!

Are you a passionate leader looking to drive positive change? We're offering an exciting opportunity for a Service Manager ( Disability supportive living service) to join our dedicated team in Gainsborough, Lincolnshire. With a competitive salary of £36,528 and a range of excellent benefits, this is your chance to lead, inspire, and transform lives.

Why This Role is Special:

As a Service Manager, you'll be the driving force behind the quality of care we provide. Reporting to the Area Operations Manager, you’ll play a pivotal role in creating a supportive environment for both our team and the people we support. Your mission? To lead with passion, ensure continuous improvement, and cultivate a culture where everyone thrives.

What You'll Do: Service Manager ( Disability care) - Gainsborough, Lincolnshire

• Lead & Motivate: Inspire a dedicated team of support workers, fostering a positive, dynamic, and inclusive workplace.
• Drive Excellence: Ensure high-quality, person-centred support is delivered while continuously monitoring and improving service standards.
• Make an Impact: Be the go-to problem solver, confidently handling challenges and making key decisions that enhance the service.
• Engage & Collaborate: Build strong relationships with families, stakeholders, and team members, ensuring a holistic approach to care.
• Be a Role Model: Demonstrate best practices and empower your team to excel.
• 
  

What's in it for You? - Service Manager ( Disability care) - Gainsborough, Lincolnshire

• Competitive Pay & Benefits: Earn £36,528 plus 24 days annual leave (plus bank holidays), pension options, and the ability to buy extra holidays.
• Career Growth: Take advantage of ongoing training and development opportunities to advance your leadership skills.
• Supportive Work Environment: Thrive in a collaborative and values-driven workplace where your contributions are recognized and appreciated.
• Flexibility: Enjoy a role with varied responsibilities, where your adaptability is key, including the occasional need to step in and cover shifts.

About You:

• Experienced in a leadership role from a care background
• A self-motivated leader with excellent interpersonal skills.
• Confident in making tough decisions under pressure.
• Committed to delivering the best outcomes for the people we support.
• A natural role model who leads by example and develops talent within the team.
• Flexibility to adapt and cover shifts when needed.
• Full driving license required.

If you're ready to make a meaningful difference, lead a passionate team, and shape the future of our service in Gainsborough, we'd love to hear from you.

Apply today and take the next step in your leadership journey!

Agency Neonatal Nurse (Band 5)
Location: Neonatal Unit, Lincoln County Hospital, Lincolnshire
Pay Rates:

• £21 per hour - Days (Monday to Friday)
• £25 per hour - Saturdays and Night Shifts
• £29 per hour - Sundays and Bank Holidays

Job Overview:

Lincoln County Hospital is seeking an experienced and caring Neonatal Nurse (Band 5) to support the Neonatal Unit in delivering high-quality care to newborns with special medical needs. As an agency nurse, you will play an essential role in stabilising, monitoring, and caring for preterm and critically ill infants while working closely with families and the multidisciplinary team to ensure the best outcomes. This role offers flexible shift options, allowing you to choose shifts that fit your schedule while making a significant impact on patients' lives.

Key Responsibilities:

• Direct Patient Care: Provide specialized nursing care for neonates, including those requiring intensive or high-dependency support, by monitoring vital signs, administering medications, and managing feeding and respiratory needs.
• Family Support and Education: Communicate effectively with families, offering compassionate support and guidance regarding their infant's condition, treatment plans, and care needs.
• Clinical Assessment and Intervention: Perform regular assessments of neonates, identifying and responding to changes in their condition with prompt, effective interventions.
• Collaboration: Work closely with pediatricians, neonatal nurses, and allied health professionals to ensure a cohesive approach to neonatal care.
• Documentation: Maintain accurate, up-to-date patient records, documenting observations, treatments, and responses in line with hospital standards.
• Infection Control and Safety: Follow strict infection control and hygiene protocols to maintain a safe and sterile environment for vulnerable newborns.

Requirements:

• Qualifications: Registered Nurse with valid NMC registration, ideally with a specialty in neonatal or pediatric care.
• Experience: Previous experience in a neonatal or pediatric setting is required, with a strong understanding of neonatal intensive care procedures and protocols.
• Skills: Excellent clinical skills, strong attention to detail, and the ability to remain calm and focused in high-pressure situations.
• Flexibility: Availability to work across various shifts, including days, nights, weekends, and bank holidays, as needed.
• Compliance: Current DBS check and compliance with agency and NHS Trust standards.

Benefits of Working as an Agency Neonatal Nurse at Lincoln County Hospital:

• Competitive hourly pay rates with premium rates for weekends, nights, and bank holidays
• Flexibility to choose shifts that suit your availability
• Opportunity to work in a dedicated, state-of-the-art Neonatal Unit
• Supportive work environment with access to professional development resources

Do you want to achieve more for nature? Do you want bigger, better and more joined up areas where wildlife can thrive in Lincolnshire and can you persuade others to help make this happen? Do you want to help people understand how nature is part of the solution to many of the issues facing society today? Do you want to help make societal change a reality and address the biodiversity and climate change crisis?
The Greater Lincolnshire Nature Partnership is seeking someone with strong interpersonal, public speaking and written communication skills to join its team. You will excel at managing competing deadlines and delivering tasks on time to a high standard. You will be advocating for nature from the Humber to The Wash and promoting a nature recovery with benefits for all.
This post requires an individual with sound knowledge and understanding of environmental legislation in England, including the Environment Act, as well as environmental strategy such as the Government’s Environmental Improvement Plan. It will be critical to have experience of working with and engaging people. Experience working across different types of media is required. As well as having excellent communication skills, you will have a high level of commitment to nature recovery and a desire to achieve change. Undergraduate degree in a relevant subject or equivalent working experience essential. Relevant post-graduate degree and/or experience desirable.

Job Title: Business Partner
Location: Lincolnshire Police HQ
Hours: 37 hours per week
Contract: Temporary until 31st March 2025

Hourly Rate: Umbrella rate of £34.13

We are currently seeking a Finance Business Partner to join the Finance Department at Lincolnshire Police on a temporary contract. This role involves providing professional financial advice and business partnering services to budget holders and senior leadership teams.

Key Responsibilities:

• Provide financial management services to designated areas of Lincolnshire Police.
• Prepare monthly management reports and accurate forecast outturns.
• Advise and assist budget holders with corrective actions for overspending.
• Conduct regular budget reviews and identify efficiency savings.
• Deliver training on finance, procurement, and contract regulations to budget holders.
• Prepare financial evaluations for new service developments.
• Liaise with internal and external auditors and contribute to financial statement preparation.

Working Hours:

• Standard shift pattern:
  • Monday - Thursday: 08:30 - 16:30
  • Friday: 08:30 - 16:00
    (Flexible working arrangements can be discussed at the interview.)

Requirements:

• Full AAT or part-qualified CCAB accountant (essential for SG3 level).
• Qualified accountant (desirable for SG4 level).
• Experience providing financial advice in public sector finance, with a preference for Police or Local Authority experience.

If you're interested in contributing to the financial management of Lincolnshire Police, we would love to hear from you.
For more information or to apply, contact:
Lewis Ashcroft
Email: Lewis.Ashcroft@servicecare.org.uk or Phone 01772 208962.

Crime and Intelligence Researcher (12 Months)
Location: Lincolnshire Police HQ Contract Type: Maternity Cover (12 months)

About the Role: Lincolnshire Police is looking for a dedicated Crime and Intelligence Researcher to join the Analytical Unit for a 12-month maternity cover. This is a fantastic opportunity to support crime and intelligence teams by providing crucial research and insights that assist in the effective targeting of police resources.

Key Responsibilities:

• Conduct research and interpret data related to crime, intelligence, and law enforcement to identify links between offenders and crimes.
• Use both manual and computerised systems to gather information, filling any gaps in intelligence by making well-informed recommendations.
• Prepare detailed reports and summaries based on research findings for further analysis or dissemination.
• Support Tactical Assessments by preparing necessary documentation and briefing relevant parties, including senior officers and external agencies.

Essential Requirements:

• Proven experience in conducting research and using IT applications to gather and analyse data.
• Strong communication skills, both written and verbal, with the ability to present findings clearly.
• Familiarity with Microsoft Office (particularly Word and Excel).
• Ability to work under pressure and meet tight deadlines.
• Full UK driving licence.

Desirable Qualifications:

• HNC in Business, Research discipline, or significant experience in a similar role.

How to Apply: If you're interested in this opportunity, please contact Lewis Ashcroft for further details or to submit your application.
Email: Lewis.Ashcroft@servicecare.org.uk
Phone: 01772 208962

JOB TITLE: Customer Support

SALARY: £23,500

LOCATION(S): Louth and covering our friendly Horncastle and Skegness branches
HOURS: 35 hours a week

WORKING PATTERN: Full-time

About this opportunity
Do you want to be part of a team that makes a genuine difference to customers, businesses and communities?

As one of our Customer Support colleagues, you'll learn, grow and develop within an inclusive organisation with genuine values focussed on putting people first.

You could be in one of our branches helping our customers side by side, or working from home, doing your best to help the person at the other end of the line (we also connect via social media, web-chat and remote advice video calls).

You'll learn to make the most of your best talent - helping people. You'll show you care and understand what matters to them and if you don't know the answer then you'll have access to a supportive team that do.

From Day 1 we'll provide all the training and support you'll need. Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, potential hybrid working and a wide variety of career opportunities - you'll find them all here.

About us
From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you'll need

• Crucially, you're a people person - to be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
• The ability to quickly build relationships to give customers a fantastic experience.
• The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you're providing.
• The commitment to deliver on your promises and going above and beyond for your customer.
• A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
• If located in in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.
  
  

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more. (Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.)

Proud member of the Disability Confident employer scheme

Job Title: New Patient Success Advisor
Location: Lincoln LN2
Salary: £24,544 per annum (rising to £25,545 after successful probation)
Hours: 40 Hours per week

Purpose of the role -
Are you passionate about making a difference in people's lives?

Join our clients team as a New Patient Success Advisor, where you'll guide and support potential patients on their journey toward ADHD diagnosis and treatment. You'll play a crucial role in helping patients understand the benefits of their path to better health.

Key Responsibilities:

• Communicate the benefits, process, and potential outcomes of ADHD diagnosis and treatment plans to prospective patients.
• Build and maintain strong relationships with patients, ensuring they feel supported throughout their journey.
• Guide patients through the initial assessment stage, providing clarity and reassurance.
• Maintain up-to-date knowledge of ADHD and our clinic's unique approach.
• Track patient interactions via our CRM system, ensuring timely follow-ups and excellent patient care.
• Collaborate with clinical and front-office staff for seamless communication.
• Provide feedback to management on how to improve the patient experience.

What We're Looking For:

• Strong communication skills with a compassionate yet task-focused approach.
• Confidence in managing your own workload and using computer systems such as MS Office.
• Ability to work well under pressure in a KPI-driven environment.
• Previous sales experience and knowledge of ADHD is desirable.
• Degree in psychology, nursing, social work, or related fields is advantageous.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

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Customer Service Advisor
Adult Care Teams, Care & Wellbeing Hub
Location: Customer Serve Centre, Lancaster House, Lincoln
28 Hours, Permanent
£23,895.64 per annum ( PRO RATA) + benefits


Serco is one of the leading public sector providers of customer services, working with central and local governments to provide customer-facing and back-office functions. We pride ourselves on a high-quality service, often supporting some of the most vulnerable people in our society – and as one of our Adult Care Customer Service Advisors you will ensure that we continue to deliver this incredibly important work here in Lincolnshire County Council.

The Customer Service Centre is the First Point of Contact for many of Lincolnshire County Councils Services, including Adult Care, Children’s Services, Highways, Registration & Celebratory Services, Library Services. We deliver a diverse range of services, many of which play an important part in people’s lives
- whether it is carrying out a Social Care Assessment to enable a resident to stay safely at home, taking a contact to support a Child in Need or simply renewing a library book, it can be hard, but rewarding work.

The Opportunity

We have several vacancies available in our Customer Service Centre based in Lincoln in our Adult Care Teams. Using the strength-based approach to enable positive change in people’s life you will deal with contacts via telephone and email from the public and professionals who are contacting us for information and advice, to report a safeguarding or to access a service from Adult Care, the Lincolnshire Carer Service and/or the Wellbeing Service.

These calls can be complex, sensitive, and emotive, but from the training received you will use your call control, professional curiosity as well as your excellent communication skills to gather the relevant information to determine the most appropriate outcome for the customer.


About you

You will be a passionate and customer focused candidate with experience of working within a busy Customer Care or Customer Service Centre environment. Experience within a social care setting would be preferred, but not essential as full training will be provided.
Excellent typing and sound IT skills are essential as you will be required to type and talk to ensure the contact is taken as efficiently as possible


Where will I work?

Our offices are based in Lincoln City Centre at Lancaster House, and we do offer agile working opportunities (a mix of Office and working at home) once you’re settled in and fully trained. The office is perfectly situated for travel via public transport and there is a discounted car parking scheme in operation if you choose to drive.

Please note during training you will be required to work 5 days a week for 3 weeks


What hours will I work?

Due to the nature of the role, you will need to be flexible to work between the hours of 8am and 8pm, Monday to Friday. 9am to 4pm on a Saturday. However, currently Adult Care Teams work 8am to 6pm, and do not work on Saturdays.This may be subject to change


What training will I be given?

You will be given a full Serco Induction and relevant training aligned to your role and ongoing development.


What we offer:


- Salary £23,895.64 per annum
- Competitive pension scheme; matched up to 6% and Life Insurance
- Agile working opportunities
- Career progression Scheme
- 25 days annual leave in addition to bank holiday, plus the opportunity to buy up to an additional 5 days per annum
- Access to employee support services
- Inclusion in our Local Government Partnership Engagement activities throughout the year
- Serco discounts which include cinema, Merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.


- The chance to make a positive difference to public sector services in a company passionate about diversity and inclusion




About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme

£180 per day!

Immediate start Class 1 Driver, Vehicle Movement. operation out of Lincoln. Earn what you deserve and not physicaly taxing.

You will be trunking brand new Class 1 cabs from client to client.

Transport form Lincoln site will also be provided and time included.


Applicants must have:
- Full UK licence with C+E class 1 entitlement. Held for minimum 3 months.
- CPC Card.
- Digital Tachograph Card.
- Only penalty points for minor traffic offences will be considered,

Adhoc ongoing shifts

0600 start time
Monday - Friday

Averaging 12 hr shifts

£18.15 per hour paid via our Umbrella provider
£15.00 per hour PAYE
+28 days holiday per year pro rata
£16.81 incuding holiday accrual