Total 29 customer service job vacancies in l24

Are you passionate about education and training? Do you possess exceptional communication skills and a strong background in contact centre operations?

We are seeking 2 dedicated and motivated individuals to join our education team as a Integrated Contact Centre (ICC) Educator. This is a unique opportunity to contribute to the growth and development of our ICC staff, ensuring they are equipped with the necessary skills to provide outstanding care.

We deliver training across the North West, and you will be required to deliver training at venues across the whole footprint of the Trust. As part of the wider Education & Learning Teams, you may also be involved in cross-functional learning activities.

You will predominantly work full time, Monday to Friday, however flexibility is required to deliver training and recruitment during unsocial hours and at weekends when required.

You will support the work of the Trust’s Education & Learning Teams in the delivery of non-clinical and clinical education programmes, including the teaching of triage and computer systems used within the ICCs to new and existing staff. You will also support existing staff with updates and changes to systems, as well as supporting staff returning to work.

You will be responsible for the maintenance of training records; ensuring that training information is accurately and appropriately recorded.

You will have a proven record of training delivery. You will have the ability to design and deliver training programmes to meet programme and student learning objectives, including theory, practical delivery, and assessment.

Please ensure that you read the job description, detailing within the supporting information of your application as to how you meet the person specification, including the knowledge, skills, and experience that you have.

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.



Please refer to the job description .

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.


This advert closes on Wednesday 4 Dec 2024

Serve incredible food, enjoy incredible perks!

Belong in a team and thrive in service as a Food Service Assistant, with our dynamic catering team in Speke, Liverpool L24 9JW . Feed our customers and we'll fuel your career. If you are an enthusiastic individual with a passion for bringing a smile to the plate, then we want to hear from you!

What you'll do:

• Provide excellent customer service to our corporate colleagues, clients and customers
• Assist in daily food preparation tasks, serving up our mouth watering menus
• Maintain cleanliness and organisation of food service areas, including the dining area and kitchen facilities
• Be a team player, collaborating with kitchen staff to ensure smooth operations
• Follow proper food handling and storage procedures

What you'll bring:

• Previous experience in food service or hospitality is preferred, but not essential
• Strong communication skills
• Attention to detail and a commitment to maintaining cleanliness and hygiene standards
• Ability to work effectively and a willingness to assist in various tasks needed

What we offer:

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• An Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a 24hr virtual GP Service
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family).
• Save for your future by becoming a member of the Mercer Aspire Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.

Ready to be part of something greater? Apply today and start your journey with Sodexo!

Friendly customers. Vibrant communities. Exciting careers.

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications

Package Description

Food Service Assistant

• Monday-Friday 07:00 - 15:00
• 37.5 hours per week
• £12 per hour + Sodexo Benefits
• Free Car Park
• Full training and uniform provided

About The Company

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.

An exciting opportunity has arisen to become an integral member of the recently established Patient Advice and Liaison Service (PALs), working closely with the Resolution Team, managing a case load of concerns and enquiries from our patients and service users.

We are committed to providing the required knowledge and skills to either start or continue your development in this field of enquiries and assessment of concerns raised with our service.

The successful candidate should have a keen interest in improvement, and enabling positive change and feedback throughout all areas of the service that NWAS provides. We work closely with service lines throughout NWAS, inclusive of Paramedic Emergency service, Patient Transport Service and Integrated Contact Centres. We would therefore welcome candidates with experience or knowledge of the services that NWAS provides, and those who can build on these already strong relationships needed to enhance feedback and learning from concerns raised.

Communication, both verbal and written is a key element of the role, as is excellent customer service skills. The successful candidate should be confident in speaking on the telephone, and is a core function of this role.

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Please ensure that you have read and understood the job description and person specification before applying.


This advert closes on Tuesday 12 Nov 2024

Our engineering specialist client based in Merseyside is currently recruiting for a Senior Mechanical Engineer to join their team.

This is a full time, permanent role based in Liverpool, offering between £45,000 - £55,000 for the right person.

The purpose of the role is to manage projects and to deal with all technical and construction issues relating to the Mechanical installation. You would also be required to attend monthly design meetings, assess contractor valuations, carry out site inspections, witness test installations and issue snagging reports.

You will have the ability to take a project from conception through to completion using prepared client brief documents as well as the ability to produce proposal documents. You should be able to convert this information into a working set of Mechanical drawings and Mechanical specifications both for tender and construction.

Candidates will be expected to:

• Have up to 8 years experience within an M&E Consulting environment.
• Be HNC or degree qualified. Chartered or working towards chartership.
• Have working knowledge of Autocad/Revit and IES.
• Lead schemes from inception through to completion and work to deadlines.
• Be capable of producing high quality Mechanical Services Design.
• Be a strong team player, who takes pride in their work and wants to progress their career.
• Help with the development of younger members of staff.

You must be competent and experienced in designing the following systems:

• Heating installations.
• Air Conditioning.
• Mechanical Ventilation.
• VRV/VRF Installations.
• Water Services.
• Soils & Wastes.

If interested or require further information please feel free to get in touch on 01772 208967 or via email at james.glover@Servicecare.org.uk

Company: Service Care Solutions
Trust: Mersey Care NHS Foundation Trust
Location: Brushwood Care Home, Speke, Liverpool, L24

Position: Registered General Nurse
Specialisation: Dementia, Respite Care, Physical Disability

Shift Pattern: 7 days a week | Rotational | 8am - 4pm
Pay Rate: £21ph

About Us: Service Care Solutions is a leading healthcare recruitment agency specialising in connecting dedicated healthcare professionals with enriching opportunities.

Responsibilities:

• Regularly assess residents' health conditions, including vital signs, cognitive status, and general physical well-being, to detect changes or complications.
• Administer and monitor medications according to prescriptions, ensuring proper dosages and watching for adverse effects.
• Implement strategies to manage dementia-related behaviours, such as agitation, aggression, or confusion, in a compassionate and therapeutic manner.
• Regularly communicate with family members to update them on the resident's condition, discuss concerns, and provide education on dementia care.

Qualifications and Requirements:

• Fully enhanced, valid DBS
• Care home or bed unit experience.
• 12 months UK experience
• Must have PMVA training.

Benefits:

• Weekly pay
• Free training
• Fully enhanced DBS check provided free of charge.
• Competitive pay rates
• Exceptional referral bonuses
• Specialist consultants offering single point of contact.

Rate Breakdown
£21ph LTD | £19.02 PAYE Inclusive | £16.97 Exclusive

We offer a £250 bonus for starting a contract with SCS.

Furthermore, if you know anyone looking for work and you refer them across, we offer a £250 referral bonus per person.

If this role is of interest to you, please respond to this advert with an up-to-date copy of your CV, contacting Chloe on 01772 208963 or chloe.akeroyd@servicecare.org.uk

Service Care Construction are currently recruiting on behalf of a Local Authority in Merseyside who require a Caretaker to join their team on a temporary basis

Previous experience within a similar role is essential for this vacancy.

In this position, your key Duties and Responsibilities will include but not be limited to the ensuring the general maintenance on the fabric of the building, it's services and the grounds.

You will :-

• Report and action any known defects to appliances, damaged furniture/equipment and any other potential hazards to Head Office via electronic fault reporting application.
• Ensure the maintenance of the Care Centre's exterior, including:
• Keep any sheds, outbuildings and areas in which waste is stored in a clean and tidy condition.
• Keep front of House tidy and presentable at all times
• Where accessible keep all gutters and gulleys clear of all debris
• Fire exit stairs to be clear from debris and regularly checked
• Clear snow and grit the drive, paths and any areas to which Clients, Visitors or Staff Members have access.
• Where applicable, cut the grass around the building and tend to any flowerbeds, hanging baskets etc.
• Clean all signs/lighting outside the Care Centre.
• External lighting working o CCTV cleaned regularly

• Carry out any patching up or touching up of decoration as and when required in order to maintain standard of Care Centre.
• Test the fire alarm system, and log results, weekly. Check call points, fire exits, door retaining devices and fire emergency lights, as specified in Company procedures.
• Undertake regular audits using the company's current audit tool at agreed frequencies and create action plans as appropriate.
• Ensure all ventilation units and lights are kept clean. Replace any defective light bulbs/diffusers.
• Test all portable appliances as specified in Company procedures.
• Test, and record, water temperatures as specified in Company procedures.
• Maintain and update the electronic fault logging system in which defects are recorded by staff. Ensure the progress of each job is recorded in a timely manner. Assist/supervise with deliveries to the Care Centre. Monitor delivered goods closely.
• Maintenance of equipment used and provided to carry out works at the Home
• Liaise with contractors and be the point of contact on site for both reactive and planned works
• Liaise with General Manager, or delegated Staff Member, regarding maintenance work to be carried out.
• Participate in Staff and Client meetings as required.
• Be on-call for emergency call outs.

The ideal candidate will be able to demonstrate the following:

1. Caretaking or Site Manager experience.
2. Work alone and as part of a team.
3. Work to deadlines.
4. To be able to be the main key holder on occasions and attend to rapid response "call outs" outside normal working hours
5. Good numeracy and literacy skills.
6. Health and Safety procedures including COSHH
7. Manual Handling
8. Willingness to develop ICT knowledge.
9. Planned and Reactive Maintenance and Repairs experience

If you are interested in this opportunity, please send your CV to prakash.panchani@servicecare.org.uk or call Prakash on 01772 208967.

A well-established Mechanical and Electrical Engineering practice based in Liverpool, with over 30 years of experience, is seeking a talented Electrical Design Engineer to join their growing team. Known for delivering innovative M&E designs across a range of projects, from bespoke schemes to multi-million-pound developments, the firm has a strong reputation for quality in both the public and private sectors. Their impressive portfolio includes healthcare, education, and commercial markets.

This is a full time, permanent role offering up to £40K per annum.

Key Responsibilities:

• Electrical Design: Prepare small power and data layouts, fire alarm system designs, and lighting designs including calculations and light fitting selections.
• Produce lighting schedules and containment drawings.
• Develop strategies for security systems (CCTV, Intruder Alarm, Staff Attack), access control, nurse call, and assisted living warden call systems.
• Draw up main electrical distribution schematics and specialist schematics (lighting, data, security, etc.).
• Calculate cable sizing using appropriate software and produce distribution board schedules.
• Prepare general arrangement (GA) layouts of services and photovoltaic panel designs.
• Write detailed electrical specifications.

Cad / Revit Proficiency:

• Understand company standards and layouts.
• Utilize AutoCAD and Revit drawing protocols to produce basic layout drawings from sketches.

Ideal Candidate Profile:

• A minimum of 2 years of experience in an M&E consulting environment.
• HNC or degree qualified (recent graduates will also be considered).
• Proficient in AutoCAD and Revit.
• Familiar with using Amtech software to support electrical design.
• Strong team player with a commitment to high-quality work and career progression.
• Comfortable attending client meetings and working to deadlines.

If you have any questions, please contact Hona on 01772208967 or email hona.bzowska@servicecare.org.uk

Role: Police Staff Investigator
Location: Speke
Rate of Pay: £21.01 per hour
Job Type: Full-time
We are currently seeking a Police Staff Investigator (Complex) to join our dedicated team in Speke. As part of the Force Investigations Directorate, you will undertake the investigation of serious and complex crimes, supporting Level 1, Level 2, and Level 3 Investigations. This is an excellent opportunity to make a tangible impact by increasing public satisfaction and reducing the fear of crime.
Key Responsibilities:

• Prepare complex case files (MG files), and perform duties including Officer in the Case, telecommunications officer, exhibits officer, and disclosure officer.
• Manage your own caseload of serious and complex investigations, ensuring timely and efficient progress.
• Support operational activity during arrests, seize and handle exhibits, interview witnesses and suspects, and manage witness support throughout the criminal justice process.
• Investigate Hate Crime cases, working with partner agencies to reduce repeat offenses and victims.
• Execute search warrants, present digital evidence, and conduct house-to-house inquiries as needed.
• Adhere to all health and safety and legal standards.

Required Skills & Experience:

• Proven investigative experience, particularly in managing complex investigations.
• Excellent interpersonal, communication, and organisational skills.
• Ability to manage multiple tasks and prioritise urgent matters efficiently.
• Knowledge of legal and procedural compliance for investigations, disclosure, and the handling of exhibits.
• Willingness to undertake relevant courses to enhance investigative skills.
• PEACE interview training and experience working with the Crown Prosecution Service (CPS) is desirable.

How to Apply:
If you are interested in making a meaningful impact within a dynamic team, please send your CV to Lewis Ashcroft at lewis.ashcroft@servicecare.org.uk.

A client within the Public Sector based in Merseyside is currently recruiting for a Mechanical Engineer to join their team as soon as possible. The client is offering a full time, permanent position with the ideal candidate having experience of working within a M&E consultancy environment.

The Role

Key purpose of the role is to provide outstanding M&E designs for a large portfolio

of projects, from small, bespoke schemes to multi-million-pound developments.

Key responsibilities will include but not be limited to:

• Present at tender interviews.
• Identify potential opportunities.
• Prepare fee quotes.
• Prepare of case studies
• Identify suitable PR opportunities, however small.
• Prepare budget costs.

The Candidate

To be considered for this role you will require to be HNC or degree qualified. The ideal candidate will have working knowledge of Autocad/Revit and IES.

It will be essential to be in experiences in the below:

• Lead schemes from inception through to completion and work to deadlines.
• Be capable of producing high quality Mechanical Services Design.
• Be a strong team player, who takes pride in their work and wants to progress their career.
• Help with the development of younger members of staff.

The client is looking to move quickly with this role and as such are offering between £45,000 - £55,000 p/a.

How to Apply

If this position sounds of interest, email a copy of your up-to-date CV to amy.dhawan@servicecare.org.uk or call Amy at Service Care Construction on 01772 208967 to discuss the vacancy in more detail.

Also, if this role is not of interest to you, but you are looking for new opportunities, please still get in touch as we cover all construction-related vacancies across the region.

Referral Bonus

If this role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus u27.64pon completion of an initial probationary period.

Patient Transport Service – Dispatcher/Planner - open to internal/external applicants, training will be given.

Location:

Broughton and Speke Control Centre.

Training:

Candidates will be invited to complete typing, memory and recall, attentional focus, and multi-tasking tests and, if successful, will be attend a formal interview on the day.

Assessment Centres will be held in Speke on Saturday 26th October 2024.

Successful applicants will need to commit to three weeks of training and annual leave will not be permitted during the training course. The course will commence onMonday 2nd December 2024 and will be held at Broughton Control Centre, followed by mentoring within your specified Control Centre.

Salary – NHS Agenda for Change, Band 4,£25,147plus unsocial hours payment.

Any offer of employment will be subject to references and DBS check

Are you calm, highly motivated and have a flair for multi-tasking? The North West Ambulance Service is recruiting Dispatchers for its Patient Transport Service (PTS) Control Centre in Broughton, Speke and Oldham. Working alongside our call handlers, you will be responsible for planning and dispatching non-emergency resources and communicating with our crews.

The Control Centres dispatches ambulances seven days per week. It is essential that applicants are flexible and able to commit to working a rota pattern, which will include late shifts, weekend shifts and bank holidays, including religious festivals.

The Control Centres are fast paced environments and excellent typing speeds are an essential requirement. Successful applicants will have very good communication skills and be able to maintain a calm and professional manner when working under pressure in a fast paced and challenging environment. No previous medical knowledge is needed and a full training package will be provided

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Please read the attached detailed job description, person specification and main responsibilities regarding assessments and training location before submitting your application.


This advert closes on Tuesday 8 Oct 2024

A client within the Private Sector based in Merseyside is currently recruiting for a MEP Designer to join their building services team as soon as possible. The client is offering a full time, permanent position with the ideal candidate having experience of working within a building services sector for either a M&E consultancy or subcontractor.

The Role

Key purpose of the role is to develop 3D models and working drawings for MEP systems, including mechanical, electrical, plumbing, and containment, based on engineer sketches or client descriptions.

Key responsibilities will include but not be limited to:

• Handle complex drafting assignments with minimal supervision from senior team members.
• Review your drawings for accuracy and completeness.
• Maintain, revise, and update project drawings as required.
• Collaborate with other teams to gather reference information.
• Ensure projects are executed on time and within budget.
• Attend project meetings and BIM coordination workshops, representing the company.

The Candidate

To be considered for this role you will require Revit Training certification or demonstrable experience in a similar role. Applications from experienced AutoCAD users will be considered if they are eager to transit to Revit.

It will be essential to be in experiences in the below:

• ONC/HNC in a relevant engineering discipline.
• utilise Revit software to create 2D & 3D MEP models and produce Stage 3, 4, and 5 drawings following company and client standards, BIM Execution Plans, and project requirements.
• Proficiency in Revit and Microsoft Outlook is required.

The client is looking to move quickly with this role and as such are offering between £25,000 - £30,000 p/a + additional benefits.

How to Apply

If this position sounds of interest, email a copy of your up-to-date CV to amy.dhawan@servicecare.org.uk or call Amy at Service Care Construction on 01772 208967 to discuss the vacancy in more detail.

Also, if this role is not of interest to you, but you are looking for new opportunities, please still get in touch as we cover all construction-related vacancies across the region.

Referral Bonus

If this role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.

Pinnacle Group are looking for a motivated Customer Service Officer to provide exceptional customer service and support. You will be joining our Repairs Team based in Speke. Your responsibilities will include handling inbound and outbound calls, resolving customer inquiries, and providing accurate information about our services. You will need excellent communication skills, a friendly demeanour, and the ability to work efficiently under pressure. If you are enthusiastic about helping others and thrive in a fast-paced environment, we would love to hear from you.

Our Home Services team plays a crucial role as part of Pinnacle Service Families, our largest contract managing 49,000 military family homes on behalf of the Ministry of Defence. As part of the team, you’ll sign up to our mission: To be champions of Service Families, advocating for them in everything we do.

We are looking for

Pinnacle Group are looking for a new Customer Service Officer to report to one of our Customer Service Team Leader’s, the core role of the customer service advisor is to diagnose families repair request as accurately as possible in order to influence the first time fix approach and provide impeccable levels of customer service to our Service Families. As part of the repairs team, you will act as the central point of contact for all repairs related enquiries, providing families with updates on existing repairs and liaise with suppliers to obtain key information to pass on to families so they are aware of the next steps of their repair.

The working hours are Monday-Sunday 7.30am – 9.30pm on a 10-week rotation working 8 hour shifts,with days off during the week

This is a flexible working role with both office and home working in place with an average of 1-2 days in the office out of a 5-day working week, you will be working a total of 37.5 hours per week.

Who we are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who we’re looking for

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities:

• Acting as first point of contact for all families aiming to resolve queries as quickly and efficiently as possible.
• Accurately diagnosing repairs using the repair finder triage tool
• Accurately capturing family information in order to support suppliers in their repair fix.
• Contacting supply partners to obtain additional information in order to update families.
• Maintaining accurate information within each repair

Key requirements:

• Ability to confidently build a rapport with customers.
• Excellent communication skills and telephone manner
• Experience in customer service.
• Empathetic approach

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds – particularly from those who represent the communities we serve.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans
• Company Car/Car Allowance
• Electric Vehicle Scheme

Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure – including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks – as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.

Our Homes business serves communities by providing trusted housing management solutions. We take a collaborative and commercially minded, yet socially principled approach across our portfolio of Affordable, Private Rented and Leasehold properties.

The landmark National Accommodation Management Services (NAMS) contract for the Defence Infrastructure Organisation (DIO) goes live in March 2022 to provide Service Family Accommodation housing management to 49,000 homes, and the service families who live in them.

This is an 8 month maternity cover role.

We are looking for

Pinnacle Group are looking for a new Customer Service Officer to report to one of our Customer Service Team Leader’s, the core role of the customer service advisor is to diagnose families repair request as accurately as possible in order to influence the first time fix approach and provide impeccable levels of customer service to our Service Families. As part of the repairs team, you will act as the central point of contact for all repairs related enquiries, providing families with updates on existing repairs and liaise with suppliers to obtain key information to pass on to families so they are aware of the next steps of their repair.

The working hours are Monday-Sunday 7.30am – 9.30pm on a 10-week rotation working 8 hour shifts,with days off during the week

This is a flexible working role with both office and home working in place with an average of 1-2 days in the office out of a 5-day working week, you will be working a total of 37.5 hours per week.

Who we are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who we’re looking for

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities will include:

• Acting as first point of contact for all families aiming to resolve queries as quickly and efficiently as possible
• Accurately diagnosing repairs using the repairfinder triage tool
• Accurately capturing family information in order to support suppliers in their repair fix
• Contacting supply partners to obtain additional information in order to update families
• Maintaining accurate information within each repair

Key requirements:

• Ability to confidently build a rapport with customers
• Excellent communication skills and telephone manner
• Experience in customer service
• Empathetic approach

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds – particularly from those who represent the communities we serve.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans
• Company Car/Car Allowance
• Electric Vehicle Scheme

Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure – including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks – as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.

Our Homes business serves communities by providing trusted housing management solutions. We take a collaborative and commercially minded, yet socially principled approach across our portfolio of Affordable, Private Rented and Leasehold properties.

The landmark National Accommodation Management Services (NAMS) contract for the Defence Infrastructure Organisation (DIO) goes live in March 2022 to provide Service Family Accommodation housing management to 49,000 homes, and the service families who live in them.

We are looking for

Pinnacle Group are looking for a new Customer Service Officer to report to one of our Customer Service Team Leader’s, the core role of the customer service advisor is to diagnose families repair request as accurately as possible in order to influence the first time fix approach and provide impeccable levels of customer service to our Service Families. As part of the repairs team, you will act as the central point of contact for all repairs related enquiries, providing families with updates on existing repairs and liaise with suppliers to obtain key information to pass on to families so they are aware of the next steps of their repair.

The working hours are Monday-Sunday 7.30am – 9.30pm on a 10-week rotation working 8 hour shifts,with days off during the week

This is a flexible working role with both office and home working in place with an average of 1-2 days in the office out of a 5-day working week, you will be working a total of 37.5 hours per week.

Who we are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who we’re looking for

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities will include:

• Acting as first point of contact for all families aiming to resolve queries as quickly and efficiently as possible
• Accurately diagnosing repairs using the repairfinder triage tool
• Accurately capturing family information in order to support suppliers in their repair fix
• Contacting supply partners to obtain additional information in order to update families
• Maintaining accurate information within each repair

Key requirements:

• Ability to confidently build a rapport with customers
• Excellent communication skills and telephone manner
• Experience in customer service
• Empathetic approach

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds – particularly from those who represent the communities we serve.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans
• Company Car/Car Allowance
• Electric Vehicle Scheme

HRGO are recruiting a Customer Services Advisor to assist in a project for our client, based at their head office in Speke. You will be responsible for primarily handling complaints in relation to legacy cases. The ideal candidate will have a customer service background, with proven experience in complaints resolution.

Hours: Monday-Friday 9am-5pm

Contract Type: 3 month temporary contract

Pay: £16.21 per hour, paid weekly

Location: Speke

Responsibilities

- Respond to customer inquiries and complaints in a timely and professional manner

- Address customer concerns and issues

- Provide accurate information about policies, procedures, and services

- Maintain a positive and helpful attitude when interacting with customers

- Collaborate with other teams to resolve complex customer issues

- Document all customer interactions and resolutions using Salesforce

- Identify opportunities for improvement in customer service processes

Requirements

- Proven experience in a previous role where complaints resolution was a focus

- Excellent communication skills

- Previous experience using CRM systems

Why you should work for HRGO

- Competitive pay

- 28 days holiday pay

- Optional pension contributions

- Accessible via public transport, parking also available

- Working for a reputable company

If you are interested in this position, please register on the HRGO website: https://www.hrgo.co.uk/my-account and then call us on 01513471110!