Service Advisor vacancy - Hereford

Location: Hereford
Salary: £28,256 basic, uncapped KPI bonus of £500 per month (Uncapped)
Working hours: Monday to Friday 8am - 6pm, 1 in 3 Saturday mornings from 8:30am - 1pm.

We are recruiting for a Service Advisor for our client's showroom in Hereford.

This is an exciting opportunity for a Service Advisor to join a state-of-the-art showroom, great team and company that offers fantastic training & promotion opportunities.

Benefits:

• 25 days annual leave plus bank holidays
• life assurance, pension scheme
• wellbeing support
• employee discount for servicing and popular retailers, as well as a purchase discount scheme

Service Advisor role:

• Take Service Department bookings.
• Ensure efficient workshop loading, whilst attending to all customer requirements to the standards expected.
• Meeting and greeting service customers and identifying their service requirements
• Updating customers with technical issues
• Dealing with complaints
• Seize opportunities for up selling products

Requirements:

• Previous expereince as a Service Advisor desirable but not essential
• At minimum you must have strong customer service experience
• Experience with Kerridge desirable but not essential
• Have commitment to achieving complete customer satisfaction
• You must have a full UK driving license

If you have any further questions regarding this Service Advisor position, then please submit your application so we can discuss through the opportunity and your CV.
Please note all applications will be strictly confidential and we won't send your CV out without talking with you first.

INDAS

Octane Reference: OC19231

Resourcer: Daniel Ford

Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.

We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers

Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.

For further information about this role please see attached the job description and person specification.

Head of Commissioning

Duration: Initially 3 months
Hours: 37 hours per week
Rate: £48-53 umbrella an hour (£37-£41 PAYE an hour)
Location: Gloucester (once a week in the office)

Gloucestershire County Council are looking for an Interim Head of Integrated Commissioning to join their team with responsibility across intermediate care. As the Head of Integrated Commissioning, you will:

• Line manage a team of eight commissioners across both organisations and take responsibility for a significant commissioning workload
• Work collaboratively within a Integrated Commissioning Management Team and across organizational boundaries to ensure the system's vision is translated into real services
• To lead on the strategic planning and development of services which support the system flow in Gloucestershire
• Be responsible for coordinating work with commissioning leads

Requirements

• Extensive knowledge and experience at a Head of Service Level for Integrated Commissioning
• Recent working knowledge of commissioning
• Experience within Adults commissioning

For further information on this role, please email jemma.molloy@servicecare.org.uk

Children's Home Registered Manager

Job Type: Permanent
Location: Gloucester
Salary: £52,265 - £56,050 per annum dependent on experience

About the role:
To lead, manage and be accountable for a large team of 19 wte residential staff, plus 2 ancillary staff, in the delivery of statutory duties to young people. This children's home is unique in that it comprises 8 beds, including 4 semi independent, self-contained flats for young people aged 16+ in preparation for moving onto independence. There is also the potential to continue caring for young people as they reach 18yrs, if they are not yet ready to move into the community. The manager's assessment of this aspect of service delivery will always need to be approved, on an individual basis (and in line with the resident's needs) by Ofsted, the regulator.

Requirements:

• Level 5 Diploma in Leadership and Management for Residential Care (or nearing completion/able to begin the programme) or an equivalent qualification e.g. Degree in Social Work (or equivalent
• Evidence of continued professional develop
• Full UK driving license
• DBS clearance

Benefits:

• Flexible and agile working opportunities
• 25.5 days annual leave rising to 30.5 days after 5 years continuous service
• Option to purchase 10 days of additional leave per year (pro rata for part-time staff)
• Family friendly policies and benefits to help support you and your family
• Supportive and positive working environment with regular, robust supervision
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone
• An in-house Occupational Health service
• Employee discount scheme
• Cycle to work scheme
• Links to employee networks such as Prism (LGBT+) and the Young Employees Network
• Career development and qualification opportunities
• Access to our Social Work Academy

If this a role you're interested in, please send me your CV and Cover Letter to jemma.molloy@servicecare.org.uk or give me a call on 01772 208964 to discuss the role in more detail

Assistant Head of Adult Support Services

Duration: Initially 6 months
Location: Gloucester
Hours: 37 hours per week
Rate: £34 umbrella an hour (£27 PAYE an hour)

Gloucestershire County Council are looking for an Assistant Head of Adult Social Care Support Services and Business Development to join their team. This role will be office based initially with the view of moving to hybrid in the new year.

As the Assistant Head, you will:

• Play a pivotal role in shaping the future of adult social care services, which align to the Care Act 2014 and the CQC framework
• Be responsible for promoting and driving service development and change in the Customer Services Team
• Drive initiatives that not only meet but exceed customer expectations, ultimately contributing to the success and reputation of the services.
• Be responsible for innovative solutions, customer journey, partnership and collaboration, strategic planning/compliance and governance

You will receive a robust induction programme, buddy system (during probation) and the opportunity to access coaching and mentoring.

Requirements:

• Experience in adult social care, service transformation and budget holding/management/monitoring
• Proven experience of developing and delivering challenging business plans and achieving targets through strong performance and resource management
• Experience of leading and successfully delivering major projects.
• Substantial post-qualification experience of working in statutory health or social care setting
• Professional qualification in relevant field (degree or equivalent level professional qualification

If this is something you are interested in, please send your CV to jemma.molloy@servicecare.org.uk

Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our peoples skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey.

TSB Bank Plc


Job Title: Customer Service Consultant (Money Confidence Expert)Function: Branch BankingLocation: GloucesterHours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basisSalary: £25,288 (£23,200 base, plus cash allowance of £2,088) and excellent benefits At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.We are looking for someone who is passionate about customer experience. How you’ll make a differenceAs a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them. What you’ll bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems. 
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
- Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in returnWe’ll pay you a base salary of £23,200 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,088) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,160 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds up your right up your street, come and join our team. We make things happen!
We are TSB. Life Made More.
#LI-KS1

Gloucestershire County Council are recruiting for a Permanent Advanced Practitioner to join their Children & Families teams. This is an exciting opportunity for Senior Social Workers looking for the next step up in their career or Advanced Practitioners looking to join a nurturing and supportive council.

+ £4,000 welcome payment and an annual retention payment of £2,000.

Hours: Full Time (36 hours)

Contract Type: Permanent

About the Role

The key responsibilities for this role include working in collaboration and alongside the Team Manager, to:

• Be the allocated Advanced Social Work Practitioner for a protected caseload of up to 8 children and young people with complex and challenging needs, risks and circumstances
• Provide supervision and management oversight for the practice and development of Trainee Social Workers on placement and Newly Qualified Social Workers in their first Assessed and Supported Year in Employment (ASYE) within the team
• Take a lead in promoting, supporting and addressing quality control, assurance and improvement activities within the team and across the service in accordance with the Accelerated Improvement Plan and other associated plans
• Take a lead in promoting, supporting and addressing performance activities within the team and across the service in accordance with the Accelerated Improvement Plan and other associated plans

Responsibilities and duties:

• Demonstrate exemplary social work practice in accordance with Social Work England's professional standards to promote and the safety and wellbeing of children and young people in need of support, protection and care.
• Ensure that all social work activity is compliant with statutory guidance, legislation and GCC policies and procedures.
• Deliver consistently good and effective social work practice to improve outcomes for children, young people and their families through evidenced based practice which is consistent with the Essentials Programmes and Practice Fundamentals.
• Manage a protected caseload of up to 8 children and young people with complex and challenging needs, risks and circumstances.
• Undertake direct work with children, young people and their parents/carers and families to explore concerns, build resilience and understanding to deliver improved outcomes.
• Risk assess and review plans to build on identified strengths and address the risk of significant harm to achieve and maintain long term safety and wellbeing for children and young people

Experience:

• Demonstrable experience of children and families statutory social work.
• Supervisory and mentoring, coaching or training experience.
• Proven track record of effective interpersonal and communication skills.
• Experience of creating a learning culture and environment.
• Experience of chairing meetings and attending court.

Relocation Allowance (up to £8,000) for successful candidates relocating from overseas or the outer southeast area

As well as your experience as a front line social worker, there are some things we require of you to be successfully appointed to this post:

• Social Work England registration
• Evidence of continuous professional development
• Practice educator qualification (or working towards)
• A full driving licence and willingness to drive
• Enhanced DBS clearance

If you would like to apply for this role please email your CV to Delanie.heyes@servicecare.org.uk or call 01772 208964

Job Title: Clinical Lead for Occupational Health (Band 8B)
Location: Working Well Gloucester
Pay Rate: £42 per hour
Contract Type: Temporary / Agency

Job Description:
An exciting opportunity has arisen for a highly skilled and experienced Clinical Lead for Occupational Health (Band 8B) to join the team at Working Well Gloucester. This role is ideal for an occupational health professional with a strong clinical background and leadership experience who is ready to take on a pivotal role in shaping and delivering exceptional occupational health services.
As the Clinical Lead, you will be responsible for overseeing clinical practices, ensuring the highest standards of care, and supporting the well-being of a diverse workforce. You'll work closely with other healthcare professionals, provide expert guidance, and drive quality improvements across the service. This is a dynamic and rewarding position that combines clinical expertise, strategic planning, and people management.
Key Responsibilities:

• Lead and manage clinical services within the Occupational Health department, ensuring compliance with clinical standards and best practices.
• Provide expert guidance on occupational health issues, including risk assessments, workplace health promotion, and employee rehabilitation.
• Conduct clinical assessments, manage case reviews, and oversee complex cases.
• Collaborate with multidisciplinary teams to develop and implement health and wellness programs.
• Ensure service standards are met and that the Occupational Health unit operates efficiently and effectively.
• Support and mentor junior team members, fostering a positive and productive work environment.
• Contribute to policy development and service improvements in line with current legislation and best practices in occupational health.

Requirements:

• Registered Nurse with specialist training in Occupational Health or equivalent experience.
• Proven experience in a senior occupational health role, ideally within an NHS or similar healthcare setting.
• Demonstrated leadership and management skills with the ability to inspire and develop teams.
• Strong understanding of occupational health standards, legislation, and compliance.
• Excellent interpersonal and communication skills with the ability to engage effectively with staff at all levels.
• Competency in assessing and managing clinical risks and complex cases.

Benefits of Joining Service Care Solutions:

• Competitive hourly rate of £42.
• Opportunity to make a meaningful impact within a leading occupational health service.
• Flexible working arrangements to support work-life balance.
• Supportive and collaborative team environment.
• Please also bear in mind our £250 referral fee bonus for any health care professional you refer who we place in to work on a 3 month contract.
• We also offer a £250 sign up bonus for any qualified professionals that register with our agency. This will be paid in your first pay packet.
• The Benefits of working with Service Care Solutions:
• - DBS disclosures provided via fast track online services free of charge
• - £250 training allowance
  - Excellent pay rates
  - Specialist consultants offering single point of contact
  - Frequent notifications of upcoming opportunities via text and email
  - Ltd and PAYE payment options available
  - Nationwide provider of mental health staff to over 40 different NHS Trusts and over 200 local authorities

This role offers the chance to drive clinical excellence in occupational health at a prestigious organisation. If you're a proactive and dedicated professional looking to advance your career, we'd love to hear from you.

Air Group, part of the Key Group of companies is the largest community of its kind in the later life lending market with over 8,000 members across the UK. Specifically designed to help advisers and brokers to develop their business, with the tools and infrastructure to compete with large sector specialists. Air Sourcing, our technology solution which allows advisers to source all later life lending products in real time, allowing them to select a suitable product for their clients' needs.

As a Customer Service Assistant, you will be involved in processing administration requests and queries from mortgage advisers via our Sourcing platform, online chat, email and over the phone. The ideal candidate will show initiative to get the job done in a timely manner and have an enthusiastic attitude with a genuine passion for providing professional customer service.

We are looking for a team player who can prioritise, multi-task, and manage their time effectively. The ability to think fast and work in a fast-paced environment is key to being successful in this role. In return you will be part of a fantastic team and organisation who invest in their employees.

Responsibilities:

• To demonstrate and continuously embed the company values in every aspect of the role.

• Provide customer service support via the telephone, online chat and email.

• Process KFI requests as they are received.

• To build knowledge of the Equity Release market.

• Become a competent user of the Air Sourcing system.

• Process Air Mortgage Club registrations.

Skills & experience:

• Previous administration and customer service experience is essential, however full training in the market will be given.

• Excellent interpersonal and communication skills and confidence to liaise with all levels of an organisation; both internal and external.

• Ability to work well in a busy and ever-changing environment.

• Strong organisational skills.

• Ability to process tasks coming in from a variety of sources at one time.

• Meticulous attention to detail.

Most of all we look for people who display and work around the core values of our business:

Ambitious - to break ground to help our customers enjoy a better retirement.
Supportive - relationships are key to everything we do.
Personal - going above and beyond to offer exceptional service.
Integrity - honest, true and transparent in all of our relationships.
Responsive - whatever the challenge we'll deliver the right result.
Expert - experts in our field, our thirst for knowledge never stops

Benefits:

• 23 days holiday, plus bank holidays. Rising to 28 days based on length of service.

• Additional holiday purchase scheme

• 1 charity day

• Tier 1 pension (Employee 5%, Employer 8%

• Simply Health cashback plan

• Life Assurance

Hospitality Service Supervisor – Front Office

Gloucester Robinswood Hotel, Signature Collection By Best Western

The Opportunity

Our front office teams, deliver a true hospitality experience to all our guests, from welcoming the guests, and describing hotel facilities available while offering a professional, friendly, and engaging service.

YOU will be a positive and engaging individual, with a passion for making guests smile and will receive guests in a professional and friendly manner, handling all customer check-ins’ or inquiries.

As the front-facing member of the team, you will ensure you are always presentably engaging in positive communication with the team and department, always acting as a professional, and delivering consistently exceptional hospitality service to all guests at the hotel.

Benefits

• Our enviable employee discounts on bedroom rates across our best western hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• YOU will have experience working within a busy hotel front desk environment (Preferred)
• At least 12 months of supervisory experience
• Highly motivated and proactive; acting with professionalism and positivity in all interactions.
• Excellent IT skills (MS Office, Financial systems) and numeracy
• Excellent oral and written communication skills
• Experienced user of Opera, Delphi, and Microsoft Office (Preferred)
• A positive and engaging demeanor.
• Be able to do duty management responsibiliy

Hotel

5 minutes from the M5 and a short taxi journey from Gloucester train station you will find the Gloucester Hotel, part of the Signature Collection By Best Western. An equal distance from junctions 11A and 12 of the M5, if you’re travelling north or south, we’re only a 5-7-minute drive from the motorway.

The hotel has 95 bedrooms including 6 family rooms, meeting rooms for up to 180 delegates. A Civil Ceremony licence and versatile wedding suite for up to 200 guests. Health club with squash court and beauty treatment area and a swimming pool and children’s pool.

Plus, the hotel is within walking distance of Gloucester Golf Club and Gloucester ski and snowboard centre with one of the UK’s longest ski slopes. And you find miles and miles of cycling routes and beautiful walks in the nearby Cotswolds and Forest of Dean.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.

Deputy Service Manager - Gloucester- £15.00 per hour

Looking for someone to be flexible - shifts to include weekends and evenings & potentially nights. The role comes with a responsibility to being on call across a Rota.

Join Voyage Care and Feel Valued, we reward your dedication with:
• Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
• Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
• Wagestream – giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
• Funded Blue Light Card – hundreds of discounts at high street retailers etc.
• 24/7/365 doctor line for our colleagues and their families
• Access to cash plans for our colleagues, which also covers their families
• Enhanced retirement leave
• Long service awards

Deputy Service Managers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Deputy Service Manager to join us in leading our ABI (Acquired Brain Injury) service in Gloucester - 46 London Road. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

Our Deputy Service Managers will be responsible for managing a team of colleagues with the purpose of helping people to gain more independence in their daily lives. You could be developing and implementing person centred support plans, conducting care needs assessments, recruiting and inducting new colleagues, completing supervisions/appraisals, completing medication competencies and medication audits, attending mutli-disciplinary meetings, completing reports and generally assisting the Registered Manager in the day-to-day management of our service. You’ll never lose sight of why you choose to do this, as our Deputy Service Managers play a central role in team leadership and have a hands-on approach to care management.
You will also take part in the on-call rota (although this may be subject to change depending on the needs of the service).

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Deputy Service Managers having both the right experience and the right values. This is why at this service our Deputy Service Manager should have previous experience in a care management role and a Level 3 in Health & Social Care as well as experience working with individuals with an acquired brain injury.

Why Choose us?
We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.
We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.
Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!
All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Deputy Service Manager - Gloucester- £15.00 per hour

Looking for someone to be flexible - shifts to include weekends and evenings & potentially nights. The role comes with a responsibility to being on call across a Rota.

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Deputy Service Managers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Deputy Service Manager to join us in leading our ABI (Acquired Brain Injury) service in Gloucester - 46 London Road. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

Our Deputy Service Managers will be responsible for managing a team of colleagues with the purpose of helping people to gain more independence in their daily lives. You could be developing and implementing person centred support plans, conducting care needs assessments, recruiting and inducting new colleagues, completing supervisions/appraisals, completing medication competencies and medication audits, attending mutli-disciplinary meetings, completing reports and generally assisting the Registered Manager in the day-to-day management of our service. You’ll never lose sight of why you choose to do this, as our Deputy Service Managers play a central role in team leadership and have a hands-on approach to care management.

You will also take part in the on-call rota (although this may be subject to change depending on the needs of the service).

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Deputy Service Managers having both the right experience and the right values. This is why at this service our Deputy Service Manager should have previous experience in a care management role and a Level 3 in Health & Social Care as well as experience working with individuals with an acquired brain injury.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

The Service Director for Community Physical Health, Mental Health and Learning Disability services will lead the strategic and operational development and delivery of their services, including those we manage on behalf of the Local Authority, as well as taking a lead strategic role in the development of partnership working with Integrated Locality Partnerships.Success will be measured by the following key criteria: Improved outcomes and experience for service users, their families and carers Improved/efficient use of resources Improved staff satisfaction Continuous service improvements Strong partner relationships with primary care (networks and ILPs) Strong partner relationship with the local authority in the delivery of their services Strong system relationships with organisations involved in the delivery of health, wellbeing and care.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.