Total 275 customer service job vacancies in edinburgh edinburgh eh111by

Customer Service Representative

£21,840 - £23,000 per year

Monday-Friday, 9am-5pm, 35 hours per week

Hybrid remote - Combination of work from home and in office

Standard Life House, Edinburgh, EH1 2DH

So, what does the role entail?

You'll join a people and technology-driven business, taking inbound calls from customers about their life assurance, savings, investments, or pension plans. Whether assisting customers plan for retirement, accessing investments, updating personal information, or supporting families during bereavements, you'll ensure a seamless experience during the moments that matter.

Many new colleagues come from contact centres, retail, hospitality, or travel backgrounds, so financial services experience isn't required; comprehensive training will be provided.

We support our colleagues with competitive benefits:

• No weekend working.
• 31 days annual leave (including UK Bank Holidays).
• Annual discretionary bonus eligibility.
• Perks at Work (online discounted shopping).
• Car lease scheme and Jaguar Land Rover discount.
• Cycle to Work scheme and interest-free season ticket loans.
• Annual volunteering day.
• Supportive people policies for the moments that matter in life (Carer's Leave, Foster Leave, Fertility Leave, Retirement Leave).
• Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support.
• Contributory pension scheme (up to 6% match), Group Life Assurance, and Group Income Protection.
• Personal and career development opportunities within Diligenta.

Join our team if you're…

• Passionate about delivering a seamless customer experience with empathy and respect, with the ability to remain calm under pressure.
• Someone who has excellent listening, verbal and written communication skills and able to simplify complex matters whilst providing outstanding service.
• A problem solver, flexible, and adaptable to changing priorities.
• Comfortable switching between multiple IT applications with attention to detail.
• Proficient in Microsoft Office (Word & Excel).
• Excited to work with great people and create a supportive workplace.
• Passionate about learning and sharing knowledge to enhance skills and develop best practices.

Who is Diligenta?

Diligenta makes a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. We are dedicated to being there to support customers in the moments that really matter in life and providing the best service every time. Established in 2005, we're proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market.

We deliver exceptional customer service to customers on behalf of well-known brands including Lloyds Banking Group, The Phoenix Group, Standard Life, AVIVA, M&G Prudential and Nest, the UK government's workplace pension scheme. Our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that's 1 in 3 people in the UK!

Diligenta's innovation spans more than just technology; we look for new ways to innovate in customer service and client satisfaction too. Our ongoing and expected company growth offers opportunities for all our colleagues, and we're excited to welcome new people to be part of our journey.

Diligenta is proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group.

Job Title: Regional Customer Service Officer

Job Reference: WW-CS-RCSO

Salary: £24,000 per year (Grade 1)

Location: Edinburgh

Hours: 37 hours per week, Mon-Fri (Standard office hours: 0900-1700 on a shift rotation)

Holiday: 25 days annual leave + 9 public holidays



Job Purpose:

To manage all customer enquiries, ensuring service levels are met in line with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).



Key Responsibilities:

Manage Incoming Customer Enquiries:


Resolve all customer enquiries, focusing on "right first time" resolution.

Provide relevant advice and make referrals to third parties when needed.

Maintain up-to-date knowledge of energy efficiency measures available.

Meet individual performance targets and provide excellent customer service.


Handle Exceptions to Customer Journey:


Identify and resolve delays or issues in the customer journey.

Build relationships with local third parties and liaise with subcontractors to smooth customer journeys, especially in cases of delays to installations.

Provide face-to-face support for customers with communication challenges when required.

Suggest improvements to service delivery and the overall customer experience.


Support Complaints & Appeals:


Handle customer complaints and appeals, ensuring compliance with SLAs.
Act as a key contact for complaints assigned by the Customer Manager or Senior Customer Service Officer.


Key Contacts:

Home Energy Scotland

Energy Saving Trust

Installation Companies


General Terms & Conditions:


No overtime payments for this role.

A Disclosure Scotland check may be required.
Employment may be terminated based on the results of the check.

Responsibilities may be reviewed and modified in consultation with line management.

This position does not involve line management duties.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Job Title: Dutch Speaking Customer Service Administrator
Location: Edinburgh
Salary: £24,000-£25,000 per year
Employment Type: Full Time, Permanent
Are you a talented Customer Service Advisor looking for a new challenge? Do you excel in a fast-paced, modern work environment? Are you fluent in Dutch?
Our client, a global industry leader, is seeking a Customer Service Representative to join their dynamic team. The ideal candidate will efficiently and effectively manage the end-to-end customer journey.
Key Responsibilities:
- Manage current customer accounts
- Handle a high volume of inbound calls
- Build and maintain relationships with carriers and customers
- Provide exceptional customer service to clients and carriers
- Resolve customer and carrier issues
- Provide quotes, arrange bookings, and take payments
- Demonstrate excellent multitasking skills and proficiency in computer software
- Represent the company professionally and serve as a role model to other employees
Job Requirements:
- Excellent written and verbal communication skills
- Adaptability to changes in the work environment
- Accuracy and ability to produce high-quality work
- Dependability
- Strong problem-solving skills
- Ability to work effectively in teams and be open to others' perspectives
- Respect for individuals with diverse cultural backgrounds
- Strong decision-making abilities

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Job Title: Turkish Speaking Customer Service Administrator
Location: Edinburgh
Salary: £24,000-£25,000 per year
Employment Type: Full Time, Permanent
Are you a talented Customer Service Advisor looking for a new challenge? Do you excel in a fast-paced, modern work environment? Are you fluent in Turkish?
Our client, a global industry leader, is seeking a Customer Service Representative to join their dynamic team. The ideal candidate will efficiently and effectively manage the end-to-end customer journey.
Key Responsibilities:
- Manage current customer accounts
- Handle a high volume of inbound calls
- Build and maintain relationships with carriers and customers
- Provide exceptional customer service to clients and carriers
- Resolve customer and carrier issues
- Provide quotes, arrange bookings, and take payments
- Demonstrate excellent multitasking skills and proficiency in computer software
- Represent the company professionally and serve as a role model to other employees
Job Requirements:
- Excellent written and verbal communication skills
- Adaptability to changes in the work environment
- Accuracy and ability to produce high-quality work
- Dependability
- Strong problem-solving skills
- Ability to work effectively in teams and be open to others' perspectives
- Respect for individuals with diverse cultural backgrounds
- Strong decision-making abilities

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Job Title: Dutch Speaking Customer Service Administrator
Location: Edinburgh
Salary: £24,000-£25,000 per year
Employment Type: Full Time, Permanent
Are you a talented Customer Service Advisor looking for a new challenge? Do you excel in a fast-paced, modern work environment? Are you fluent in Dutch?
Our client, a global industry leader, is seeking a Customer Service Representative to join their dynamic team. The ideal candidate will efficiently and effectively manage the end-to-end customer journey.
Key Responsibilities:
- Manage current customer accounts
- Handle a high volume of inbound calls
- Build and maintain relationships with carriers and customers
- Provide exceptional customer service to clients and carriers
- Resolve customer and carrier issues
- Provide quotes, arrange bookings, and take payments
- Demonstrate excellent multitasking skills and proficiency in computer software
- Represent the company professionally and serve as a role model to other employees
Job Requirements:
- Excellent written and verbal communication skills
- Adaptability to changes in the work environment
- Accuracy and ability to produce high-quality work
- Dependability
- Strong problem-solving skills
- Ability to work effectively in teams and be open to others' perspectives
- Respect for individuals with diverse cultural backgrounds
- Strong decision-making abilities

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Job Title: Dutch Speaking Customer Service Administrator
Location: Edinburgh
Salary: £24,000-£25,000 per year
Employment Type: Full Time, Permanent

Are you a skilled Customer Service Advisor seeking a new opportunity? Do you thrive in a fast-paced and modern work environment? Are you fluent in Dutch?

Our client is a global leader in their industry and is seeking a Customer Service Representative to join their dynamic team. The ideal candidate will be responsible for managing the end-to-end customer journey efficiently and effectively.

Key Responsibilities:

- Management of current customer accounts
- Handling a high volume of inbound phone calls
- Building and maintaining relationships with carriers and customers
- Providing exceptional customer service to clients and carriers
- Resolving customer and carrier issues
- Providing quotes, arranging bookings and taking payments
- Demonstrating excellent multitasking skills and proficiency in computer software
- Representing the company in a professional manner and serving as a role model to other employees

Job Requirements:

- Excellent written and verbal communication skills
- Adaptability to changes in the work environment
- Accuracy and ability to produce high-quality work
- Dependability
- Strong problem-solving skills
- Ability to work effectively in teams and be open to others' perspectives
- Demonstrate respect for individuals with diverse cultural backgrounds
- Strong decision-making abilities

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Turkish-Speaking Customer & Client Service Support (Hybrid Working)

Salary: £25,000 + Career Growth Opportunity

Are you a customer service superstar looking to take your career to the next level? Do you thrive in fast-paced environments, and love the flexibility of hybrid working? If so, this role is perfect for you!

Join a global market leader where your talent will shine. With a competitive salary of £25,000 and the chance to move into a permanent role, this is more than just a job-it's a springboard for your career! You'll receive one-on-one training and enjoy plenty of opportunities for career growth, all while working in a dynamic team that's driven to deliver exceptional service.

As a Customer Service Advisor, you'll be at the heart of our operations, ensuring that every customer experience is flawless from start to finish. This is your chance to make a real impact and be part of a motivated team that strives for excellence every day!

What You'll Be Doing:
- Manage customer accounts, building strong and lasting relationships.
- Handle inbound and outbound calls like a pro, ensuring every interaction is positive.
- Provide shipment quotes, set up deliveries, and solve issues with ease.
- Multitask across various platforms and systems, staying organized and efficient.
- Be a leader that others look up to, representing our company with professionalism and integrity.

What You'll Bring to the Team:
- Excellent verbal and written communication skills in both Turkish and English.
- The ability to adapt in a fast-changing environment and remain focused under pressure.
- A problem-solving mindset with a commitment to delivering quality results.
- Team spirit with respect for diverse cultures and perspectives.
- Sound decision-making skills and dependability in everything you do.

Ready to join a winning team and fast-track your career? We're interviewing now, so don't miss this chance! Apply today and take the first step towards an exciting future!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Job Title: Turkish Speaking Customer Service Administrator
Location: Edinburgh
Salary: £24,000-£25,000 per year
Employment Type: Full Time, Permanent

Are you a skilled Customer Service Advisor seeking a new opportunity? Do you thrive in a fast-paced and modern work environment? Are you fluent in Turkish?

Our client is a global leader in their industry and is seeking a Customer Service Representative to join their dynamic team. The ideal candidate will be responsible for managing the end-to-end customer journey efficiently and effectively.

Key Responsibilities:

- Management of current customer accounts
- Handling a high volume of inbound phone calls
- Building and maintaining relationships with carriers and customers
- Providing exceptional customer service to clients and carriers
- Resolving customer and carrier issues
- Providing quotes, arranging bookings and taking payments
- Demonstrating excellent multitasking skills and proficiency in computer software
- Representing the company in a professional manner and serving as a role model to other employees

Job Requirements:

- Excellent written and verbal communication skills
- Adaptability to changes in the work environment
- Accuracy and ability to produce high-quality work
- Dependability
- Strong problem-solving skills
- Ability to work effectively in teams and be open to others' perspectives
- Demonstrate respect for individuals with diverse cultural backgrounds
- Strong decision-making abilities

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Job Title: Turkish Speaking Customer Service Administrator
Location: Edinburgh
Salary: £24,000-£25,000 per year
Employment Type: Full Time, Permanent
Are you a talented Customer Service Advisor looking for a new challenge? Do you excel in a fast-paced, modern work environment? Are you fluent in Turkish?
Our client, a global industry leader, is seeking a Customer Service Representative to join their dynamic team. The ideal candidate will efficiently and effectively manage the end-to-end customer journey.
Key Responsibilities:
- Manage current customer accounts
- Handle a high volume of inbound calls
- Build and maintain relationships with carriers and customers
- Provide exceptional customer service to clients and carriers
- Resolve customer and carrier issues
- Provide quotes, arrange bookings, and take payments
- Demonstrate excellent multitasking skills and proficiency in computer software
- Represent the company professionally and serve as a role model to other employees
Job Requirements:
- Excellent written and verbal communication skills
- Adaptability to changes in the work environment
- Accuracy and ability to produce high-quality work
- Dependability
- Strong problem-solving skills
- Ability to work effectively in teams and be open to others' perspectives
- Respect for individuals with diverse cultural backgrounds
- Strong decision-making abilities

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Job Title: Arabic Speaking Customer Service Administrator
Location: Edinburgh
Salary: £24,000-£25,000 per year
Employment Type: Full Time, Permanent

Are you a skilled Customer Service Advisor seeking a new opportunity? Do you thrive in a fast-paced and modern work environment? Are you fluent in Arabic?

Our client is a global leader in their industry and is seeking a Customer Service Representative to join their dynamic team. The ideal candidate will be responsible for managing the end-to-end customer journey efficiently and effectively.

Key Responsibilities:

- Management of current customer accounts
- Handling a high volume of inbound phone calls
- Building and maintaining relationships with carriers and customers
- Providing exceptional customer service to clients and carriers
- Resolving customer and carrier issues
- Providing quotes, arranging bookings and taking payments
- Demonstrating excellent multitasking skills and proficiency in computer software
- Representing the company in a professional manner and serving as a role model to other employees

Job Requirements:

- Excellent written and verbal communication skills
- Adaptability to changes in the work environment
- Accuracy and ability to produce high-quality work
- Dependability
- Strong problem-solving skills
- Ability to work effectively in teams and be open to others' perspectives
- Demonstrate respect for individuals with diverse cultural backgrounds
- Strong decision-making abilities

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Customer Service Representative - Edinburgh Standard Life

£21,840 - £23,000 per year

Monday-Friday, 9am-5pm, 35 hours per week

Hybrid remote - Combination of work from home and in office

Standard Life House, Edinburgh, EH1 2DH

So, what does the role entail?

You'll join a people and technology-driven business, taking inbound calls from customers about their life assurance, savings, investments, or pension plans. Whether assisting customers plan for retirement, accessing investments, updating personal information, or supporting families during bereavements, you'll ensure a seamless experience during the moments that matter.

Many new colleagues come from contact centres, retail, hospitality, or travel backgrounds, so financial services experience isn't required; comprehensive training will be provided.

We support our colleagues with competitive benefits:

• No weekend working.
• 31 days annual leave (including UK Bank Holidays).
• Annual discretionary bonus eligibility.
• Perks at Work (online discounted shopping).
• Car lease scheme and Jaguar Land Rover discount.
• Cycle to Work scheme and interest-free season ticket loans.
• Annual volunteering day.
• Supportive people policies for the moments that matter in life (Carer's Leave, Foster Leave, Fertility Leave, Retirement Leave).
• Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support.
• Contributory pension scheme (up to 6% match), Group Life Assurance, and Group Income Protection.
• Personal and career development opportunities within Diligenta.

Join our team if you're…

• Passionate about delivering a seamless customer experience with empathy and respect, with the ability to remain calm under pressure.
• Someone who has excellent listening, verbal and written communication skills and able to simplify complex matters whilst providing outstanding service.
• A problem solver, flexible, and adaptable to changing priorities.
• Comfortable switching between multiple IT applications with attention to detail.
• Proficient in Microsoft Office (Word & Excel).
• Excited to work with great people and create a supportive workplace.
• Passionate about learning and sharing knowledge to enhance skills and develop best practices.

Who is Diligenta?

Diligenta makes a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. We are dedicated to being there to support customers in the moments that really matter in life and providing the best service every time. Established in 2005, we're proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market.

We deliver exceptional customer service to customers on behalf of well-known brands including Lloyds Banking Group, The Phoenix Group, Standard Life, AVIVA, M&G Prudential and Nest, the UK government's workplace pension scheme. Our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that's 1 in 3 people in the UK!

Diligenta's innovation spans more than just technology; we look for new ways to innovate in customer service and client satisfaction too. Our ongoing and expected company growth offers opportunities for all our colleagues, and we're excited to welcome new people to be part of our journey.

Diligenta is proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group.

Dutch-Speaking Customer & Client Service Support (Hybrid Working)

Salary: £25,000 + Career Growth Opportunity


Are you a customer service superstar looking to take your career to the next level? Do you thrive in fast-paced environments, and love the flexibility of hybrid working? If so, this role is perfect for you!

Join a global market leader where your talent will shine. With a competitive salary of £25,000 and the chance to move into a permanent role, this is more than just a job-it's a springboard for your career! You'll receive one-on-one training and enjoy plenty of opportunities for career growth, all while working in a dynamic team that's driven to deliver exceptional service.

As a Customer Service Advisor, you'll be at the heart of our operations, ensuring that every customer experience is flawless from start to finish. This is your chance to make a real impact and be part of a motivated team that strives for excellence every day!

What You'll Be Doing:
- Manage customer accounts, building strong and lasting relationships.
- Handle inbound and outbound calls like a pro, ensuring every interaction is positive.
- Provide shipment quotes, set up deliveries, and solve issues with ease.
- Multitask across various platforms and systems, staying organized and efficient.
- Be a leader that others look up to, representing our company with professionalism and integrity.

What You'll Bring to the Team:
- Excellent verbal and written communication skills in both Dutch and English.
- The ability to adapt in a fast-changing environment and remain focused under pressure.
- A problem-solving mindset with a commitment to delivering quality results.
- Team spirit with respect for diverse cultures and perspectives.
- Sound decision-making skills and dependability in everything you do.

Ready to join a winning team and fast-track your career? We're interviewing now, so don't miss this chance! Apply today and take the first step towards an exciting future!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Job Description

Children, Education and Justice Services

Women’s Justice Worker
Women’s Justice Centre,

Salary £32,010- £37,626
Hours: 36 per week

Edinburgh Justice Services are committed to providing high quality services while ensuring a compassionate approach to people accessing our services and supporting staff wellbeing. We offer a high level of training to support continuous professional development and to deliver a broad range of interventions, including established accredited group work programmes. We are implementing Trauma Informed Care, Safe & Together™ and Restorative Justice practice models and interventions across our services. We have established a Women’s Centre, where all Justice Services for women are delivered from, to reduce barriers and meet the needs of women involved in the Justice System.

This is an exciting opportunity to be part of the Willow Services, working from the Women’s Justice Centre where we offer trauma informed, gender specific services and operate in line with the evidenced based key principles. Women that are aged 18 and above can attend as part of a statutory order or voluntarily, including women entitled to support due to their partner’s/ex-partner’s involvement with the Caledonian system. The team is multi-disciplinary and includes support workers, social workers, psychologists, nursing staff as well as key 3rd sector partners and peer supporters, all of whom contribute to the delivery of a range of interventions and support offered to the women in an integrated way. This includes the provision of one to one and group work interventions as well as community outreach support.

The post holder will contribute to a broad range of provision alongside colleagues from other disciplines/services. The post holder will be an experienced worker, with an in-depth knowledge of the justice system and understanding about the specific issues facing women. They will have worked with people experiencing mental health difficulties and affected by complex trauma and understand best practice approaches. The post requires experience in contributing to the assessment and management of risk, working within various legal frameworks within justice and includes working within the adult support and protection legislation.

The post is open to female candidates only (Occupational Requirement exception under Equality Act 2010). This post is considered Regulated Work with Vulnerable Children and Protected Adults, under the Protection of Vulnerable Groups (Scotland) Act 2007. Preferred candidates will be required to join the PVG Scheme or undergo a PVG scheme update check prior to a formal offer of employment being made by the City of Edinburgh Council.

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work. To help achieve this, we’re changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working. We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

Requirements

This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. An unconditional offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

To help achieve this, we’re changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

You can find out more on Our Behaviours web page Our Behaviours – The City of Edinburgh Council

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

Follow us on Twitter at @edincounciljobs

Proud member of the Disability Confident employer scheme