Total 30 customer service job vacancies in dundee dundee g27at

Are you fully flexible across Monday - Sunday and open to working shifts, including a week of night shift every 12 weeks? Looking for an office based role where you will be appreciated and seen as an individual?

If successful in this Customer Service Advisor role, you will be working for an innovative organisation providing technical and general support to incoming callers and service users.

Standard shifts are paid at £12 per hour

- inbound customer service
- admin tasks, such as data entry, email correspondence, electronic filing
- updating the internal system

Successful candidates will come with customer service experience, either from the retail, hospitality or contact centre environment and have a natural flair for dealing with people.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Do you love to chat and socialise with people? Would you consider yourself as a people person? Are you a good listener who remembers small details? If yes, we would love to hear from you!

Join us as a Customer Assistant in our Dundee Club offering a 30 Hour contract which is fully flexible over 7 days.

The Role You’ll Play

As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You make sure our Customers have an outstanding experience every single time they visit the Club to enhance their overall experience.

Hit the Jackpot with Our Benefits


Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
Thrive App – for your mental wellbeing approved by the NHS
My Eva – an online financial expert to help with any money-related matters
Buzz Brights Apprenticeships including – Customer Service Level 3
Buzz Learning, our digital learning platform with access to 100s of online courses
In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
Access to Trained Mental Health Advocates for advice on your mental wellbeing
4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
Staff discount 50% off bingo tickets, food & soft drinks
Refer a Friend Scheme
Pension Scheme


Your Responsibilities as Part of Our Team


Build rapport and relationships with Customers
Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
Support with other duties as requested by the line manager
Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live


The Winning Combination We’re Looking For


Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
Outstanding communication skills that can be adapted to different situations when necessary
Experience of handling cash and basic numeracy knowledge
You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards


Applicants must be 18+

Do you love to chat and socialise with people? Would you consider yourself as a people person? Are you a good listener who remembers small details? If yes, we would love to hear from you!

Join us as a Customer Assistant in our Dundee Club offering a 30 Hour contract which is fully flexible over 7 days.

The Role You’ll Play

As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You make sure our Customers have an outstanding experience every single time they visit the Club to enhance their overall experience.

Hit the Jackpot with Our Benefits


Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
Thrive App – for your mental wellbeing approved by the NHS
My Eva – an online financial expert to help with any money-related matters
Buzz Brights Apprenticeships including – Customer Service Level 3
Buzz Learning, our digital learning platform with access to 100s of online courses
In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
Access to Trained Mental Health Advocates for advice on your mental wellbeing
4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
Staff discount 50% off bingo tickets, food & soft drinks
Refer a Friend Scheme
Pension Scheme


Your Responsibilities as Part of Our Team


Build rapport and relationships with Customers
Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
Support with other duties as requested by the line manager
Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live


The Winning Combination We’re Looking For


Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
Outstanding communication skills that can be adapted to different situations when necessary
Experience of handling cash and basic numeracy knowledge
You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards


Applicants must be 18+

Customer Delivery Driver

To be employed in this role you must have held a full driving licence for at least one year, and be able to drive a 3.5 ton automatic van.

You must also have no more than six points on your licence and pass a basic level safeguarding check.

Are you looking for a flexible role in a fast-paced environment? Do you love working as part of a team to deliver outstanding service to customers?

What's in it for you?

Alongside a competitive salary, we offer a great range of other benefits too. You'll receive a discount card for yourself and a second card for your nominated user, giving you 10% off your shopping. You'll receive a company pension and discretionary company bonus. On the ‘the employer’s' benefits site, you will have access to a wide range of discounts across various activities and services, anything from airport parking to theme parks and pet insurance to car tyres – whatever you're into there's something to suit everyone!

About the Role

Our operation runs 24 hours per day, 7 days per week, with that brings a wide variety of shift patterns – if you're looking for flexible working to fit around your lifestyle, then look no further! We'll work with you on your shifts, but weekend working is a requirement of the role and we may need to be flexible with your work pattern.

A great customer experience. That's what our drivers are out to deliver. From loading up, fuelling and checking the van for the next route, or giving a customer a call so they know what time their shopping will arrive, everything we do is with our customers in mind.

Join our growing delivery team, and you'll be the face of the employer for our home shopping customers. You're in the driving seat, spending your day greeting our customers and delivering their shopping on-time with lots of the employer’s personality.

When you're not on the road, you'll make sure your van is clean and fit for the next delivery (don't worry, you don't need to be an expert mechanic – we'll give you all the training you need) and when are really busy, you'll be asked to help your team, picking and packing online orders.

About You

When you are on the road, you will need to be organised and as you will be representing the employer; we will expect you to be an excellent ambassador for the brand.

With that in mind, the personal qualities you bring to the role will be every bit as important as your skills and attitude. Friendly and approachable, you'll be the kind of person who'll put our customers first and do whatever it takes to make their home shopping experience the best it can be.

Pay: £12.50 per hour
Weekend pay: £13.00 per hour
Location: Dundee, Scotland
Shift Work: Alternative hours

Should you wish to apply for this job opportunity, please send an up to date CV.

• JOB TITLE: Customer Service Advisor- Permanent and 12 month Fixed Term Contracts
• SALARY: £24,539
• LOCATION: Port Hamilton, Edinburgh or West Marketgait, Dundee .
• HOURS: Full-time at 35 hours
• WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About this Opportunity

We're passionate about making a difference to our customers lives and we need people who share the same vision.

As an Embark Customer Service Advisor, you'll be responsible for:

• Answering inbound calls in a polite a polite, courteous and timely manner from both direct customers and Independent Financial Advisers.
• Assisting customers with their accounts, updating/changing personal details, organising password resets, helping unlock accounts.
• Advising the client how to add or withdraw funds and providing guidance on our platform.
• Recording customer interactions to ensure an accurate audit trail is available.
• Always striving to provide a solution for each customer.

Our advisers need to build an instant rapport and be comfortable having a range of meaningful interactions ensuring a positive outcome, whilst delivering a memorable customer experience through every touch point.

In order to build strong relationships every day, we need to adapt to our customers' needs and communicate in a way that works for them. As a trusted adviser you'll strive to improve standards for our customers, looking for ways to make their lives easier and taking the stress out of retirement.

About us

Embark Group is one of the largest retirement solutions providers in the UK. Operating from seven offices across the UK we work closely with financial advisers and leading financial institutions to help them deliver long-term savings and investment solutions to their customers.

We're a technology-led business that provides an investment platform and a wide range of digital investments, pensions and workplace solutions. Embark has continuously been recognised by the WealthTech100 as one of the most innovative financial technology companies in 2019, 2020 and 2021.

Embark is part of Lloyds Banking Group, a leading UK based financial services group providing a wide range of banking and financial services, focused on personal and commercial customers with a clear purpose; to help Britain prosper. With more than 58,000 colleagues and 26 million customers, the Group operates through household names including Lloyds Bank, Halifax, Bank of Scotland and Scottish Widows.

What you'll need

Delivering excellence is no easy task, particularly when you're transforming a business. So, we're looking for someone with the right experience and behaviours to join our team. The 'DNA' we look for starts with high proactivity and tenacity, the desire to deliver service excellence, attention to detail and a passion for both innovation and continuous improvement. As well as this, you'll need to have:

Experience of working in a call / contact centre environment and / or financial services experience.

Excellent verbal, written and interpersonal communication skills.

Outstanding customer service skills and dedication to providing exceptional customer care.

Must be self-motivator and self-starter.

Focus on quality and customer service.

Exceptional listening and analytical skills

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes

* A generous pension contribution of up to 15%

* An annual performance-related bonus

* Share schemes including free shares

* Benefits you can adapt to your lifestyle, such as discounted shopping

* 22 days' holiday, with bank holidays on top

* A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more.

Proud member of the Disability Confident employer scheme

£12.03 per hour, fully home working, ongoing contract with the opportunity to be made permanent after 3 months, weekly pay - inbound calls: customer service, complaint handling and supporting with technical queries.

you must within 35 miles of Perth

Start Date 7th of October

You will receive full training for this remote working role and all equipment required - you just need wifi and a quiet space to work. (a chair and desk set up)

Working 37-40hrs per week Monday - Sunday (off 2 weekends a month), shifts fall within the hours of 8am - 8pm Monday - Fridays (8hr shifts) and Saturday - Sunday the shifts will fall between the hours of 8am - 6pm. You must be fully flexible to be considered for the role.

Standard hours: £12.03 per hour, overtime: £18.05 per hour.

Duties:
- Inbound customer service relating to maintenance queries and emergency calls
- Logging customer notes on the systems
- Taking call out payments over the telephone where required
- Complaint handling where required
- Taking full ownership of a call, ensuring the customer receives the highest levels of customer service

What you'll bring with you:
- Excellent IT skills, you will be required to navigate several systems
- Customer service skills
- Listening skills
- Confidence, you will be required to make customers feel at ease and reassure them that their problem is being dealt with

Essential: wifi and a work station set up at home to be successful in this role.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Are you fully flexible across Monday - Sunday and open to working shifts, including a week of night shift every 12 weeks? Looking for an office based role where you will be appreciated and seen as an individual?

If successful in this Customer Service Advisor role, you will be working for an innovative organisation providing technical and general support to incoming callers and service users.

Standard shifts are paid at £12 per hour

- inbound customer service
- admin tasks, such as data entry, email correspondence, electronic filing
- updating the internal system

Successful candidates will come with customer service experience, either from the retail, hospitality or contact centre environment and have a natural flair for dealing with people.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Service Advisor

Location: Dundee

Salary: £27,000 - £32,000

Excellent Benefits

An exciting opportunity has arisen for Service Advisor with experience incar or commercial vehicle workshop to join a well-established family run commercial vehicle dealership.

In this role, you will arrange vehicle appointments for both the workshop and mobile service teams, while addressing customer inquiries both in person and over the phone.

You will be responsible for:

- Explain repair procedures and service options to customers.

- Secure order numbers from customers and lease companies as needed.

- Manage 1link system usage and promote additional products & services.

What we are looking for:

- Previously worked as a Service Advisor or in a similar role.

- Prior experience in car or commercial vehicle workshop.

- Strong customer service and communication skills.

- Organised with the ability to multitask in a fast-paced environment.

- Skilled with IT systems.

What's on offer:

- 30 days holidays per annum, plus birthday off (after a years' service)

- Enhanced company pension

- Company life insurance policy

- Health and wellbeing support

- Mortgage advice service

- Referral programme

- Staff discount

Apply now for this exceptional opportunity to contribute to a leading automotive group and further your career!

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

Keywords:Service Advisor, Parts Advisor, Service Administrator, Service receptionist, Service Adviser, jobs,Service Advisor

Customer Service Advisor
£25k pa
This is an exciting opportunity for an experienced Customer Service Advisor to join one of the UK’s leading Accident and Collision Repair specialists in our BRAND NEW workshop in Dundee
As a Customer Service Advisor you are the face of our Bodyshop. Working on reception, you are responsible for booking customer cars in for repair/attention. Duties include: preparing job cards and files, maintaining an efficient and effective system for associated paperwork, providing vehicle progress reports, arranging and allocating courtesy cars, collecting payment.
Our Bodyshop's are fast paced and exciting with lots of opportunity to make an incredible difference and apply your expertise and skill. The most important part of the Customer Service Advisor's job is to ensure complete customer satisfaction. It’s your job to liaise between the customer, the Bodyshop and any 3rd parties to ensure each and every customer has a first-class service. You will have excellent customer facing experience with strong administration and IT skills. You'll also need a full UK Manual driving licence if you're going to be part of the team.
Why choose FMG RS?
Of course, we offer a fantastic basic salary, but there’s much more to being a Customer Service Advisor at FMG RS than just that. Some of our most popular benefits include (but aren’t limited to) …

fantastic uncapped monthly bonus schemes plus guaranteed average bonus when you're on holiday!
an additional days' leave to celebrate your birthday each year,
free life assurance (x2 your basic salary)
exclusive employee vehicle-leasing schemes
pension & save-as-you-earn share scheme
A Benefits App giving a huge range of retailer discounts and cashback deals
well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
We're excited to have recently launched Wagestream for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach!

We’re going places …

We’re part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland and Spain, – few other businesses can offer you the volume, variety and long-term security as us;
You’re rewarded for your part in our success – lots of customers means lots of work to share, which in turn means lots of opportunity to boost your earnings through our fantastic bonus schemes;
We invest in you – We believe everyone should have the opportunity to better themselves and look to progress, not just within FMG RS but the wider ZIGUP business too;
We’re growing – it’s an exciting time for the industry and we’re committed to being at the cutting edge, investing in everything from our EV capabilities, our workshops to our Training Centres;

Join the FMG RS family
With the best people in the industry within our Group, we really believe that no one else can do what we do as well as us. So what are you waiting for?
We are agile. We are experts. We are imaginative. We are reliable.
Keep your career moving, smarter.

£12.03 per hour, fully home working, ongoing contract with the opportunity to be made permanent after 3 months, weekly pay - inbound calls: customer service, complaint handling and supporting with technical queries.

you must within 35 miles of Perth

Start Date 2nd of September

You will receive full training for this remote working role and all equipment required - you just need wifi and a quiet space to work. (a chair and desk set up)

Working 37-40hrs per week Monday - Sunday (off 2 weekends a month), shifts fall within the hours of 8am - 8pm Monday - Fridays (8hr shifts) and Saturday - Sunday the shifts will fall between the hours of 8am - 6pm. You must be fully flexible to be considered for the role.

Standard hours: £12.03 per hour, overtime: £18.05 per hour.

Duties:
- Inbound customer service relating to maintenance queries and emergency calls
- Logging customer notes on the systems
- Taking call out payments over the telephone where required
- Complaint handling where required
- Taking full ownership of a call, ensuring the customer receives the highest levels of customer service

What you'll bring with you:
- Excellent IT skills, you will be required to navigate several systems
- Customer service skills
- Listening skills
- Confidence, you will be required to make customers feel at ease and reassure them that their problem is being dealt with

Essential: wifi and a work station set up at home to be successful in this role.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Customer Service Assistant

At Scotmid Co-operative, we are focused on serving our local communities and improving people’s everyday lives through our different businesses. We’ve been doing this for 160 years, and we will continue to work hard to do this for many more years to come. We’re a co-operative, which means that we are run by our members for the benefit of the local communities that we serve.

Scotmid food’s aim is to be Scotland’s preferred community convenience retailer and a key factor in achieving this is through our people.

Our stores are open from early in the morning to late at night, so a flexible approach is essential. No two days are the same and our Customer Service Assistants enjoy working at a fast pace, doing a variety of tasks from making breakfast rolls through to filling the shelves. As Customer Service Assistant your priority is making sure our customers have a great experience every time they visit the store, through friendly service, great product availability and first-class hygiene standards.

You may be required to prepare and serve various products which could include raw and cooked meat, alcohol, and foods containing allergens. You will also be on your feet for long periods of time, and many of our roles will involve some lifting, carrying and other tasks such as stock merchandising and cleaning.

If you have enthusiasm, a passion for customer service, and excellent communication skills we would love to hear from you.

Training will be provided but experience in a sales or retail environment would be an advantage, as would previous knowledge of food safety practices.

We are passionate about supporting, challenging, and developing people to be the best they can. With excellent benefits, competitive hourly rates, and opportunities to develop and grow, a Customer Service Assistant position with Scotmid could be your first step to a long-term career in retail.

Administrative Officers carry out a variety of general administrative duties to progress cases through the court or provide support to other functions within the Scottish Courts and Tribunals Service.

The Mental Health Tribunal for Scotland (MHTS) was created on 5 October 2005 by virtue of section 21 of the Mental Health (Care and Treatment) (Scotland) Act 2003 ("the 2003 Act"). The Tribunal's headquarters are located in Hamilton and it also has staff who work throughout Scotland. The Tribunal discharges its functions through panels of three members: a legal member (who acts as Convener), a medical member and a general member. The judicial arm of the Tribunal is supported in its functions by the staff of the Scottish Courts and Tribunals Service (SCTS).The primary role of the Tribunal is to consider and determine applications for compulsory treatment orders (CTOs) under the 2003 Act and to operate in an appellate role to consider appeals against compulsory measures made under the 2003 Act. The Tribunal also plays a monitoring role by periodic review of compulsory measures.

The advertised posts provide an excellent opportunity for the successful applicant to be involved in a vibrant and busy working environment with the prospect of developing their own learning through frequent contact with our judicial partners.


The key responsibilities:

Attend Tribunal venues (Hospital and Community based) to facilitate MHTS hearings acting as a facilitator for on the day administrative functions in line with set processes, maintaining regular contact with HQ.

Complete Risk Assessments at Tribunal venues dealing with any minor and immediate issues at the hearing and reporting any concerns to your Team Leader immediately.

Complete necessary hearings documentation within set timescales.
Travel throughout Scotland to facilitate hearings, which may occasionally involve working extended hours.

Making use of mobile IT equipment. This will be your responsibility to ensure this is secure at all times.

Collate all relevant case information, liaising with external stakeholders and the President’s Office as necessary.

Embrace multi functioning initiative across SCTS.

Work closely with our Continuous Improvement Team to maximise efficiencies within SCTS.

Complete mandatory E-Learning as required.

General administration tasks as required.

We offer 3 different modes of tribunal hearings – teleconference, in-person and WebEx. Clerks are expected to facilitate hearings via one of these methods. This will require travelling throughout Scotland to various venues.

The above lists will vary in some tribunals. The job holder may be required to undertake such duties as may reasonably be requested within the scope of the post.

Applications will be accepted until 11:59pm on the closing date stated on the advert, 11 August 2024.

Candidates who have been shortlisted at this stage will be invited to complete an online assessment. A link to the assessment will be sent by 13 August 2024, with the assessment requiring completion by 23:59 on 15 August 2024.

Following on from this, candidates who have passed the assessment will have their applications forwarded to the recruiting panel for review. Following this, successful candidates will then be invited to interview.

Interviews will be held week commencing 26 August 2024.

Proud member of the Disability Confident employer scheme

The Recruitment Co are recruiting for a Customer Service Administrator for their client based in Dundee.


Pay: £22,300 Per Annum

Contract: Maternity Cover until November 2025 - Starting Immediately

Location: Dundee

Hours: Monday - Friday 08:30 - 17:00

Duties:

• Supporting a team of plumbers within the Customer Service department
• Call handling with private and social housing clients, to ensure jobs are completed professionally and within a timely manner
• Managing a group inbox
• Logging jobs and distributing to plumbers.
• Diary Management
• Call Handling
• Logging jobs
• Sending status reports/updates to builders providing relevant certificates to support work
• Logging warranty calls for boiler and cylinders
• Costing and providing progress reports to management
• Valuing jobs and creating sales invoices

Required Skills:

• An enthusiastic, motivated and friendly candidate who is trustworthy and demonstrates excellent communication skills
• Sound knowledge of IT skills such as Word, Outlook and Excel
• Works Well in a team environment
• Well organised and proactive

If interested, apply to today to discuss further!


CPDUNDEE

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.

£12.03 per hour, fully home working, ongoing contract with the opportunity to be made permanent after 3 months, weekly pay - inbound calls: customer service, complaint handling and supporting with technical queries.

you must within 35 miles of Perth

Start Date 5th of August

You will receive full training for this remote working role and all equipment required - you just need wifi and a quiet space to work. (a chair and desk set up)

Working 37-40hrs per week Monday - Sunday (off 2 weekends a month), shifts fall within the hours of 8am - 8pm Monday - Fridays (8hr shifts) and Saturday - Sunday the shifts will fall between the hours of 8am - 6pm. You must be fully flexible to be considered for the role.

Standard hours: £12.03 per hour, overtime: £18.05 per hour.

Duties:
- Inbound customer service relating to maintenance queries and emergency calls
- Logging customer notes on the systems
- Taking call out payments over the telephone where required
- Complaint handling where required
- Taking full ownership of a call, ensuring the customer receives the highest levels of customer service

What you'll bring with you:
- Excellent IT skills, you will be required to navigate several systems
- Customer service skills
- Listening skills
- Confidence, you will be required to make customers feel at ease and reassure them that their problem is being dealt with

Essential: wifi and a work station set up at home to be successful in this role.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

We are recruiting for a motivated individual to join our dynamic and customer focused team. As an IT Technician within our EUS Support Team you will play a crucial role in supporting the Universities information technology and ensuring a smooth and efficient operation for Staff and Students.

This is a varied, busy, and exciting role within a growing and supportive team. This role will offer the successful applicant exposure to a wide variety of market leading systems and tools, provide an environment to learn and grow and contribute to our vibrant University.

Within the University, Digital & Technology Services provide IT services and facilities for the University of Dundee across all campuses. The directorate is made up of varied and skilled teams to ensure smooth running and development of IT services across the University.

The University of Dundee has a clear mission -- to transform lives, locally and globally by the creation, sharing and application of knowledge, we do this through world-class teaching and pioneering research. We are home to a community of 17,000 Students and over 3000 Staff.

Your priorities will include:

• Provide technical support to University staff and students both in-person and remotely. Resolving hardware, software, and network connectivity issues alongside routine maintenance.
• Install, configure, and maintain computer systems, software, and peripheral devices (Windows, MacOS, IOS and Android).
• Work as part of our existing team to ensure that issues are troubleshooted and resolved in a timely manner.
• Ensure that tickets in our service management tool are kept up to date.
• To contribute to the effective delivery of significant IT provision to ensure the smooth running of key university events (matriculation, exam diet, clearing, conferences) as required.

We're looking for team members with...

• Motivation and passion for delivering great customer service
• Good written/verbal communication and the ability to listen.
• Someone who is open to learning new skills and can pick up new processes and procedures on the job.
• Good questioning and problem-solving skills, able to empathise and understand customer requirements.
• Flexible and adaptable, capable of working in a fast-paced environment.
• Passionate about self-improvement and development.
• Driving licence.

Benefits

• We offer 34 days holiday to take throughout the year.
• Great professional and personal development opportunities
• Pension Scheme
• Campus gym and libraries

https://www.dundee.ac.uk/work-for-us/employee-benefits