Total 26 customer service job vacancies in dl1 1ql

Location: Darlington with hybrid working.Hours:37.5 hours per week. Monday to Friday, shift patterns between 7:30-17:30, with the occasional Saturday shift.We are seeking a proactive and organized Customer Service Representatives to join our Maintenance Team in Darlington. In this role, you will be responsible for monitoring vehicle repair timelines, sourcing any necessary parts, and working closely with our repairers to obtain accurate completion dates for repairs. Key attributes for success in this role are strong communication skills to manage supplier relationships and ensure timely follow-ups, as well as exceptional time-management and organizational skills to handle workload effectively.Join Northgate Vehicle Hire as a Customer Support Representative and enjoy some outstanding benefits …Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include …Salary -Starting from £22,369.35 per annum.Hybrid working -You’ll be provided with a company laptop and on completion of your probationary period and once you're competent in the role you'll have the flexibility to work from home.Annual leave - Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year. Of course, you’ll have public holidays too and an extra day’s leave to celebrate your birthday!Pension - Ageon employer contributions of up to 5%.Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.Motoring Benefits - Take advantage of exclusive colleague vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.Wagestream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.About youYou’ll be proactive & organized, having the ability to stay ahead on repair schedules and manage multiple tasks efficiently. You’re an excellent communicator both written and verbal.You take ownership of issues and ensure satisfactory are resolutions achieved.You’ll thrive in a collaborative work environment and can build strong relationships with colleagues in other departments.Your passion for delivering outstanding customer service is what sets you apart and motivates you to go above and beyond every day.About usWith over 60 branches nationwide, we are the UK’s largest supplier of light commercial vehicle rental solutions. We’re here to keep people and businesses moving, that’s what we do. By partnering with some of the country’s most well-known organisations we have earned a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.We’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.We are agile. We are experts. We are imaginative. We are reliable.Keep your career moving, smarter.

Are you a motivated individual with a passion for providing excellent customer service?Do you thrive in a fast-paced, business-to-business environment? Look no further!We are seeking talented Customer Service Representatives who share our values, collaborate to achieve our KPIs, and handle a variety of disputes, including issues related to invoices for damages, rentals, fines, and high-end complaints.Quality is at the heart of everything we do. We meticulously analyse transactions, identifying areas for coaching, feedback, and training. By continuously refining our processes, we uphold our commitment to excellence, high standards and customer satisfaction in every interaction. If you are dedicated to delivering exceptional service and have a keen eye for detail, this could be a real focus for you within the role of CSR.Our Customer Service Teams: Hire Desk Administration: Ensuring smooth customer operations by managing rates, customer onboarding, system troubleshooting, and handling fines, penalties, and mileage-related data. This team is the backbone of our operations, maintaining a customer-first ethos while managing early termination fees.Frontline: As the first point of contact, this team excels in delivering exceptional customer service. Whether assisting with bookings, resolving complaints, or answering queries, they ensure every customer interaction meets our high standards.Conversion and Resolution: This team acts as investigators, taking ownership of complex issues. They collaborate with branch networks and asset teams to source vehicles, resolve dissatisfactions, and maintain clear communication with customers throughout the resolution processJoin Northgate Vehicle Hire as a Customer Service Representative and enjoy some outstanding benefits …Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include …Salary - Starting from £22,369.35 per annum depending on experience, rising to £22.721.31 upon successful completion of your probation. There is also an opportunity to increase your salary to up to £25,341.50 based on your performance.Annual leave - Start with 24 days, increasing to 26 days with service. Of course, you’ll have public holidays too and an extra day’s leave to celebrate your birthday!Pension - Ageon employer contributions of 5%.Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.Motoring Benefits - Take advantage of exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.Wagestream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.About youYou’ll bring impeccable administration and organisational skills to the table, making you a master of productivity and efficiency.With good IT literacy, you will be a tech-savvy superstar in any work environment.Your ability to understand and empathise with customer queries and complaints means you can always provide a professional and personalised response.You’re a true wordsmith with exceptional communication skills, both written and verbal.You’ll thrive in a collaborative work environment and can build strong relationships with colleagues in other departments.Your passion for delivering outstanding customer service is what sets you apart and motivates you to go above and beyond every day.About usWith over 60 branches nationwide, we are the UK’s largest supplier of light commercial vehicle rental solutions. We’re here to keep people and businesses moving, that’s what we do. By partnering with some of the country’s most well-known organisations we have earned a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.We’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.We are agile. We are experts. We are imaginative. We are reliable.Keep your career moving, smarter.

This is a great opportunity to join one of the UK’s leading vehicle rental specialists as a Customer Support Representative in our contact centre in Darlington.Working in our dedicated Customer Support Centre, the key purpose of this role is to act as a liaison between Northgate and its diverse Customer base. Operating in a business-to-business environment, key attributes for success include the ability to effectively manage customer data and a large volume of communications in a timely and professional manner (calls, emails, web chat). You'll also be required to take ownership of issues and ensure satisfactory resolutions achieved with minimal escalations, proactively identify customers’ needs and offer solutions, and keep up to date with developments and changes within the business to ensure accurate information is given to customers.The Service Desk role is key to our success and will require knowledge and training across many different teams and activities, and as such can develop across 3 grades within the CSR pathways. It consists of inbound and outbound calls, data input, and has the opportunity to cross train on other departments as your career progresses.Join Northgate Vehicle Hire as a Customer Support Representative and enjoy some outstanding benefits …Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include …Salary - Starting from £22,369.35 per annum depending on experience, there is also an opportunity to increase your salary to up to £23562.12 based on your performance.Annual leave - Start with 24 days, increasing to 26 days with service. Of course, you’ll have public holidays too and an extra day’s leave to celebrate your birthday!Pension - Ageon employer contributions of 5%.Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.Motoring Benefits - Take advantage of exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.Wagestream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.About youYou’ll bring impeccable administration and organisational skills to the table, making you a master of productivity and efficiency.With good IT literacy, you will be a tech-savvy superstar in any work environment.Your ability to understand and empathise with customer queries and complaints means you can always provide a professional and personalised response.You’re a true wordsmith with exceptional communication skills, both written and verbal.You’ll thrive in a collaborative work environment and can build strong relationships with colleagues in other departments.Your passion for delivering outstanding customer service is what sets you apart and motivates you to go above and beyond every day.About usWith over 60 branches nationwide, we are the UK’s largest supplier of light commercial vehicle rental solutions. We’re here to keep people and businesses moving, that’s what we do. By partnering with some of the country’s most well-known organisations we have earned a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.We’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.We are agile. We are experts. We are imaginative. We are reliable.Keep your career moving, smarter.

Are you a motivated individual with a passion for providing excellent customer service?Do you thrive in a fast-paced, business-to-business environment? Look no further!We are currently seeking talented Customer Service Representatives to join our growing team in Darlington. As a valued member of our team, you will share our departmental values and work collaboratively to achieve our KPIs. You will be responsible for handling several different dispute types ranging from disputes against invoices such as damage, rental, and fines, as well as high end complaints from customers and members of the public. A key attribute for success in this role is the ability to effectively manage customer requests and provide a high level of service to all stakeholders, both internal and external. By keeping our customers at the forefront of every transaction, you will strive for a one-touch resolution, reinforcing our culture of people talking to people.Join Northgate Vehicle Hire as a Customer Service Representative and enjoy some outstanding benefits …Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include …Salary - Starting from £22,369.35 per annum depending on experience, rising to £22.721.31 upon successful completion of your probation. There is also an opportunity to increase your salary to up to £25,341.50 based on your performance.Annual leave - Start with 24 days, increasing to 26 days with service. Of course, you’ll have public holidays too and an extra day’s leave to celebrate your birthday!Pension - Ageon employer contributions of 5%.Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.Motoring Benefits - Take advantage of exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.Wagestream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.About you
You’ll bring impeccable administration and organisational skills to the table, making you a master of productivity and efficiency.
With good IT literacy, you will be a tech-savvy superstar in any work environment.
Your ability to understand and empathise with customer queries and complaints means you can always provide a professional and personalised response.
You’re a true wordsmith with exceptional communication skills, both written and verbal.
You’ll thrive in a collaborative work environment and can build strong relationships with colleagues in other departments.
Your passion for delivering outstanding customer service is what sets you apart and motivates you to go above and beyond every day.

About usWith over 60 branches nationwide, we are the UK’s largest supplier of light commercial vehicle rental solutions. We’re here to keep people and businesses moving, that’s what we do. By partnering with some of the country’s most well-known organisations we have earned a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.We’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.We are agile. We are experts. We are imaginative. We are reliable.Keep your career moving, smarter.

TSB Bank Plc






Job Title: Customer Service Consultant (Money Confidence Expert)Function: Branch BankingLocation: DarlingtonHours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basisSalary: £25,288 (£23,200 base, plus cash allowance of £2,088) and excellent benefits At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.We are looking for someone who is passionate about customer experience. How you’ll make a differenceAs a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them. What you’ll bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems. 
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
- Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in returnWe’ll pay you a base salary of £23,200 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,088) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,160 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds right up your street, come and join our team. We make things happen!
We are TSB. Life Made More.
#LI-KS1

Are you a motivated individual with a passion for providing excellent customer service?Do you thrive in a fast-paced, business-to-business environment? Look no further!We are currently seeking talented Customer Service Representatives to join our growing team in Darlington. As a valued member of our team, you will share our departmental values and work collaboratively to achieve our KPIs. You will be responsible for handling several different dispute types ranging from disputes against invoices such as damage, rental, and fines, as well as high end complaints from customers and members of the public. A key attribute for success in this role is the ability to effectively manage customer requests and provide a high level of service to all stakeholders, both internal and external. By keeping our customers at the forefront of every transaction, you will strive for a one-touch resolution, reinforcing our culture of people talking to people.Join Northgate Vehicle Hire as a Customer Service Representative and enjoy some outstanding benefits …Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include …Salary - Starting from £22,369.35 per annum depending on experience, rising to £22.721.31 upon successful completion of your probation. There is also an opportunity to increase your salary to up to £25,341.50 based on your performance.Annual leave - Start with 24 days, increasing to 26 days with service. Of course, you’ll have public holidays too and an extra day’s leave to celebrate your birthday!Pension - Ageon employer contributions of 5%.Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.Motoring Benefits - Take advantage of exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.Wagestream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.About you
You’ll bring impeccable administration and organisational skills to the table, making you a master of productivity and efficiency.
With good IT literacy, you will be a tech-savvy superstar in any work environment.
Your ability to understand and empathise with customer queries and complaints means you can always provide a professional and personalised response.
You’re a true wordsmith with exceptional communication skills, both written and verbal.
You’ll thrive in a collaborative work environment and can build strong relationships with colleagues in other departments.
Your passion for delivering outstanding customer service is what sets you apart and motivates you to go above and beyond every day.

About usWith over 60 branches nationwide, we are the UK’s largest supplier of light commercial vehicle rental solutions. We’re here to keep people and businesses moving, that’s what we do. By partnering with some of the country’s most well-known organisations we have earned a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.We’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.We are agile. We are experts. We are imaginative. We are reliable.Keep your career moving, smarter.

Service Manage

Salary £33,927.08 per Annum

Darlington, Durham and Gateshead

37.5 hours per week

Making it happen - your Role.

We have an opportunity for a Service Manager to join us on a full time permanent basis.

This is a fantastic opportunity to further develop United Response’s reputation as an outstanding provider in the Darlington area. Leading good practice and developing excellence in service, you will provide management support whilst supporting people to build community relationships.

You will maintain and enhance our high standards and build strong working relationships with our customers, regulators and other important stakeholders. This will include taking direct management responsibility for referrals, health and safety, compliance issues and financial control. You will also play an important strategic role in defining, developing and implementing our growth plans.

To be a great Service Manager, you will need to hold a minimum NVQ level 3 in Social Care Management or equivalent with proven experience within social care at a management level. You must have a positive attitude towards issues of learning disability and mental health and a comprehensive understanding of these issues in practice. With the ability to act as lead practitioner and develop the team’s skills via supervision and on the job coaching, you will have the aptitude to respond to the needs of a 24 hour service to include on call arrangements and a need to provide management cover when required and therefore a flexible approach is essential.

What's in it for you?

In return for your passion and commitment, we offer an excellent benefits package that includes:

• 20 days paid annual leave (plus 8 bank holidays, pro rata for part time), which increases after 3 and 5 years’ service
• Pension Contribution
• The opportunity to be part of our UR Stars Recognition Scheme
• Access to free occupational health, physiotherapy, counselling and advice services
• Fully paid training and access to nationally recognised qualifications
• Travel to work scheme (season ticket loan)
• Access to an online shopping platform with discounts from over 3,500 retailers

Proud member of the Disability Confident employer scheme

Are you a motivated individual with a passion for providing excellent customer service?Do you thrive in a fast-paced, business-to-business environment? Look no further!We are currently seeking talented Customer Service Representatives to join our growing team in Darlington. As a valued member of our team, you will share our departmental values and work collaboratively to achieve our KPIs. You will be responsible for handling several different dispute types ranging from disputes against invoices such as damage, rental, and fines, as well as high end complaints from customers and members of the public. A key attribute for success in this role is the ability to effectively manage customer requests and provide a high level of service to all stakeholders, both internal and external. By keeping our customers at the forefront of every transaction, you will strive for a one-touch resolution, reinforcing our culture of people talking to people.Join Northgate Vehicle Hire as a Customer Service Representative and enjoy some outstanding benefits …Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include …Salary - Starting from £22,369.35 per annum depending on experience, rising to £22.721.31 upon successful completion of your probation. There is also an opportunity to increase your salary to up to £25,341.50 based on your performance.Annual leave - Start with 24 days, increasing to 26 days with service. Of course, you’ll have public holidays too and an extra day’s leave to celebrate your birthday!Pension - Ageon employer contributions of 5%.Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.Motoring Benefits - Take advantage of exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.Wagestream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.About you
You’ll bring impeccable administration and organisational skills to the table, making you a master of productivity and efficiency.
With good IT literacy, you will be a tech-savvy superstar in any work environment.
Your ability to understand and empathise with customer queries and complaints means you can always provide a professional and personalised response.
You’re a true wordsmith with exceptional communication skills, both written and verbal.
You’ll thrive in a collaborative work environment and can build strong relationships with colleagues in other departments.
Your passion for delivering outstanding customer service is what sets you apart and motivates you to go above and beyond every day.

About usWith over 60 branches nationwide, we are the UK’s largest supplier of light commercial vehicle rental solutions. We’re here to keep people and businesses moving, that’s what we do. By partnering with some of the country’s most well-known organisations we have earned a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.We’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.We are agile. We are experts. We are imaginative. We are reliable.Keep your career moving, smarter.

This is a great opportunity to join one of the UK’s leading vehicle rental specialists as a Customer Support Representative in our contact centre in Darlington.Working in our dedicated Customer Support Centre, the key purpose of this role is to act as a liaison between Northgate and its diverse Customer base. Operating in a business-to-business environment, key attributes for success include the ability to effectively manage customer data and a large volume of communications in a timely and professional manner (calls, emails, web chat). You'll also be required to take ownership of issues and ensure satisfactory resolutions achieved with minimal escalations, proactively identify customers’ needs and offer solutions, and keep up to date with developments and changes within the business to ensure accurate information is given to customers.The Service Desk role is key to our success and will require knowledge and training across many different teams and activities, and as such can develop across 3 grades within the CSR pathways. It consists of inbound and outbound calls, data input, and has the opportunity to cross train on other departments as your career progresses.Join Northgate Vehicle Hire as a Customer Support Representative and enjoy some outstanding benefits …Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include …Salary - Starting from £22,369.35 per annum depending on experience, there is also an opportunity to increase your salary to up to £23562.12 based on your performance.Annual leave - Start with 24 days, increasing to 26 days with service. Of course, you’ll have public holidays too and an extra day’s leave to celebrate your birthday!Pension - Ageon employer contributions of 5%.Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.Motoring Benefits - Take advantage of exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.Wagestream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.About you
You’ll bring impeccable administration and organisational skills to the table, making you a master of productivity and efficiency.
With good IT literacy, you will be a tech-savvy superstar in any work environment.
Your ability to understand and empathise with customer queries and complaints means you can always provide a professional and personalised response.
You’re a true wordsmith with exceptional communication skills, both written and verbal.
You’ll thrive in a collaborative work environment and can build strong relationships with colleagues in other departments.
Your passion for delivering outstanding customer service is what sets you apart and motivates you to go above and beyond every day.

About usWith over 60 branches nationwide, we are the UK’s largest supplier of light commercial vehicle rental solutions. We’re here to keep people and businesses moving, that’s what we do. By partnering with some of the country’s most well-known organisations we have earned a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.We’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.We are agile. We are experts. We are imaginative. We are reliable.Keep your career moving, smarter.

Join Our Growing Team as a Customer Service Representative!Are you a motivated individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced, business-to-business environment? If so, we want to meet you!
As our business continues to expand, we’re hosting a Recruitment Open Day for our Customer Service teams at our Darlington Head Office on Tuesday 17th September. This is your chance to learn more about our exciting opportunities and see what we have to offer!
We are seeking talented Customer Service Representatives who share our values, collaborate to achieve our KPIs, and handle a variety of disputes, including issues related to invoices for damages, rentals, fines, and high-end complaints.
Our Teams:
Hire Desk Administration: Ensuring smooth customer operations by managing rates, customer onboarding, system troubleshooting, and handling fines, penalties, and mileage-related data. This team is the backbone of our operations, maintaining a customer-first ethos while managing early termination fees.Frontline: As the first point of contact, this team excels in delivering exceptional customer service. Whether assisting with bookings, resolving complaints, or answering queries, they ensure every customer interaction meets our high standards.Conversion and Resolution: This team acts as investigators, taking ownership of complex issues. They collaborate with branch networks and asset teams to source vehicles, resolve dissatisfactions, and maintain clear communication with customers throughout the resolution process.
Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include …Salary - Starting from £22,369.35 per annum depending on experience, rising to £22.721.31 upon successful completion of your probation. There is also an opportunity to increase your salary to up to £25,341.50 based on your performance.Annual leave - Start with 24 days, increasing to 26 days with service. Of course, you’ll have public holidays too and an extra day’s leave to celebrate your birthday!Pension - Ageon employer contributions of 5%.Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.Motoring Benefits - Take advantage of exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.Wagestream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.
We look forward to welcoming you at our open day, where you’ll have opportunity to find out more about our business and the roles available, explore our offices, chat with us, and have the possibility of an interview there and then if you like what you see! Full details are as follows:Date: Tuesday 17th September 2024Time: 2pm to 8pm (With the latest arrival time of 7:30pm)Location: Northgate Centre, Lingfield Way, Darlington, DL1 4PZWith over 60 branches nationwide, we are the UK’s largest supplier of light commercial vehicle rental solutions. We’re here to keep people and businesses moving, that’s what we do. By partnering with some of the country’s most well-known organisations we have earned a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.
We’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.
We are agile. We are experts. We are imaginative. We are reliable.
Keep your career moving, smarter.

** Strictly no agencies **1 Purpose of Job
The Admissions and Enquiries Assistant will be responsible for providing high levels of customer service and accurate information to all potential and existing customers of the College and to facilitate a fair and transparent, smooth and effective process of admission to College curriculum courses, from enquiry to enrolment.
2 Principle Accountabilities
Provide high quality, friendly customer service via telephone, face-to-face, and online both whilst on Reception duty and within Student Services and effectively direct/signpost students and customers of the College to relevant services within the College.
Provide accurate and comprehensive initial information to customers about curriculum courses and other College services. Ensure all visitors to the Student Services Centre are made to feel welcome and ensure their needs are met in a timely manner.
Develop and maintain effective links with curriculum and business support departments to ensure a high degree of understanding in relation to the curriculum offer and other services of the College.
Follow fair and transparent processes for the admission of students to College courses in line with the College Admissions Policy.
Use the student records system for admissions to support student enquiries and application, from acknowledgement through to enrolment, in a fair and transparent manner that is supportive of all enquiries.
Assist in the scheduling and administration of student interviews in liaison with curriculum departments and track the progress of individual students through to enrolment.
Actively promote the College, its courses, and other services to the general public at both in-house and externally organised events such as open events, taster and activity days for school visits, enrolment events, community promotional events, etc.
Develop, update and maintain accurate course information in a variety of formats.
Maintain a range of administrative systems and records relating to College customers.
Use the computerised till and assist customers with payment.
Work flexibly and undertake evening and weekend working where required.
Comply with all relevant college policies, procedures and quality assurance systems.
Undertake other duties commensurate with the grade of the post as required.

Your new company

This public sector organisation based in Hartlepool is currently recruiting for a Support Service Worker to join their team on a full-time temporary basis.

Your new role

To provide responsive, high quality, support to clients, in order to promote independent living, as appropriate.The successful candidate will be accountable for monitoring and analysing each individual's support requirements while also offering practical assistance, advocacy, and guidance as part of an efficient team to help promote independent living.
Key accountabilities will include:

• Assisting clients, by providing support in a flexible and person centred way, delivering practical tasks which address their needs and aspirations, and support their ability to build and develop strong networks through drafting and assisting in the implementation of support/ treatment plans.
• Draft individual client risk assessments through effective communication and rapport building with the client.
• Contribute to the review of support plans and risk assessments in a timely manner, informing all relevant parties of significant changes and alerts as you become aware of them.
• Work with the Support Service Coordinator to identify when clients are ready to exit the services, helping them to prepare for independence.
• Promote independent living using positive role modelling behaviours, such as how to behave in meetings, routine appointments and public spaces.
• Assist in ensuring the maintenance of high quality accommodation, effective rent collection and efficient void and housing management.
• Follow basic client involvement and best practice guidelines as required
• Comply with all internal and external audit requirements, including quality standards and accreditation and other commissioner requirements as directed.

What you'll need to succeed

• An understanding of Financial, HR, Health & Safety and Equality & Diversity requirements.
• Ability to use ICT appropriately.
• Understanding of, and ability to apply, policy and procedures relating to safeguarding clients and other people at risk of abuse, Health and Safety, lone working procedures and risk management
• Flexible in approach to working hours, including some weekend and evening work
• Emotional resilience, confidence to deal with stressful situations, lone working, and ability to use initiative
• Ability to achieve realistic targets and deadlines.
• Ability to work effectively as part of a team and flexible in approach
• Effective interpersonal and communication skills to be able to work with a wide range of vulnerable clients.
• Full UK driving licence or access to a vehicle and able to travel across the region as required

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

The Job

• Working as part of a team providing excellent customer service wherever there is interaction with one of our customers
• Using specialist equipment such as the sawmill, paint mixers and forklifts
• We sell building materials, so there will be an element of manual handling, we can make reasonable adjustments if you need them
• Merchandising stock displays and replenishing shelves across the branch
• The contracted hours for this role are 37 or more

What's in it for you?

Here at Selco, we value our colleagues, and you will be entitled to a whole host of benefits when working with us. We offer a wide range of lifestyle perks, including;

• Free health cash plan, making it easy for you and your family to get the healthcare you need and claim back the costs.
• Profit Based bonus scheme, up to £175 per month.
• Discounts and offers at thousands of retailers, cinemas, restaurants, amusement parks and gyms.
• Generous staff discount on all products sold in store.
• Competitive company pension scheme.
• Cycle to work scheme.
• Holiday Buying.
• Free life assurance.
• Share save scheme.

At Selco, the opportunities for professional growth and development are limitless. We actively support and encourage internal advancements through a fully developed and supported career path, with plenty of training opportunities along the way to help you develop the career path you want.

About Us

Fancy developing your career with the UK's fastest growing builders' merchants? We're on the lookout for enthusiastic and ambitious individuals with a 'can do' attitude to help us serve the nation's tradespeople.

We won't pretend it's not hard work and at times a challenging environment however you'll be working with some great people and in return we offer a first-class rewards package.

We're growing year-on-year with no signs of slowing down. With new branches opening their doors nationwide, this is your chance to be a part of our exciting journey and build your career with Selco.

We pride ourselves on being an equal opportunities employer and are committed to creating a work environment that is diverse, inclusive and welcoming to all. Our aim is for Selco colleagues to be a true representation of all sections of society. We are committed to the Health and Safety of our Colleagues being our top priority.

Are you a motivated individual with a passion for providing excellent customer service?Do you thrive in a fast-paced, business-to-business environment? Look no further!We are currently seeking talented Customer Support Representatives to join our growing team in Darlington. As a valued member of our team, you will share our departmental values and work collaboratively to achieve our KPIs. With an appetite for learning, a proactive approach to problem-solving, and a positive outlook, you will take ownership and provide solutions to a wide variety of customer requests.A key attribute for success in this role is the ability to effectively manage customer requests and provide a high level of service to all stakeholders, both internal and external. By keeping our customers at the forefront of every transaction, you will strive for a one-touch resolution, reinforcing our culture of people talking to people.Join Northgate Vehicle Hire as a Customer Support Representative and enjoy some outstanding benefits …Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include …Salary - Starting from £22,369.35 per annum depending on experience, rising to £22.721.31 upon successful completion of your probation. There is also an opportunity to increase your salary to up to £25,341.50 based on your performance.Annual leave - Start with 24 days, increasing to 26 days with service. Of course, you’ll have public holidays too and an extra day’s leave to celebrate your birthday!Pension - Ageon employer contributions of 5%.Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.Motoring Benefits - Take advantage of exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.Wagestream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.About you

You’ll bring impeccable administration and organisational skills to the table, making you a master of productivity and efficiency.
With good IT literacy, you will be a tech-savvy superstar in any work environment.
Your ability to understand and empathise with customer queries and complaints means you can always provide a professional and personalised response.
You’re a true wordsmith with exceptional communication skills, both written and verbal.
You’ll thrive in a collaborative work environment and can build strong relationships with colleagues in other departments.
Your passion for delivering outstanding customer service is what sets you apart and motivates you to go above and beyond every day.

About usWith over 60 branches nationwide, we are the UK’s largest supplier of light commercial vehicle rental solutions. We’re here to keep people and businesses moving, that’s what we do. By partnering with some of the country’s most well-known organisations we have earned a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.We’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.We are agile. We are experts. We are imaginative. We are reliable.Keep your career moving, smarter.

Job Description

This post is fixed term until March 2025.

We have a fixed term opportunity for a Finance Service Centre Assistant to assist and support the Finance Service Centre Team. This role will ensure key performance areas, both customer and service delivery targets are met across Accounts Payable and Receivable, as well as the Non Domestic Rates service. Assisting in the on going development and improvement of transactional finance processes to deliver an efficient best value service that supports the strategic objectives of the Council. This role will provide support across all Council Services to assist with billing and collection of Council delivered services, using our central finance system.

Requirements

The preferred candidate will be required to complete a Basic Disclosure check prior to a formal offer being made by West Dunbartonshire Council.

Responsibilities

The employment for which you are applying is excepted from the provisions of section 4(2) of the Rehabilitation of Offenders (Exceptions) Order 1975. Applicants are, therefore, not statutorily entitled to withhold information about convictions which for other purposes are "spent" under the provisions of the Act. In the event of employment any failure to disclose such convictions could result in dismissal or disciplinary action.

The Individual

The successful candidate will benefit from the following:

WDC was voted one of the top ten flexible employers and prides itself in providing flexible working to support work life balance. In addition to this there are also additional benefits:

• Access to the Local Government pension scheme (LGPS) with an employer’s contribution of at least 19.3% and all associated benefits
• A minimum of 25 days annual leave, increasing a day each year up to 35 days as well as 8 fixed public holidays each year
• Access to employee wellbeing supports including occupational health & counselling if ever you need help and support
For information about West Dunbartonshire Council please click on the following link and see why we are an employer of choice: About Us
More information on the benefits of working within West Dunbartonshire Council, can be found using the following link: Benefits of Working with us

Proud member of the Disability Confident employer scheme