Total 255 customer service job vacancies in deeping st james pe6 8gp

Your new company
Work for a well-known facilities service based in Kingsgrove.
Your new role

Direct and manage the allocation of works to their Service Delivery Partners (SDPs), including managing variation request protocols through both process and system.
Monitor and follow up on the progress of works to completion through our Works Management System (WMS).
Provide exceptional customer service at all times, ensuring customer satisfaction and addressing any issues promptly.
Ensure adherence to SDP safety protocols and handle escalations as per the established procedures.
Maintain accurate and up-to-date records of all maintenance requests and their progress in the client system.

What you'll need to succeed

Proven experience in data entry with a high level of accuracy.
Previous contact centre experience
Strong knowledge of CRM systems and MS Office.
Exceptional attention to

... Click here to view more detail / apply for Customer Service Representative

We are looking to grow our team with people who can help give our customers a fantastic experience!
We offer an exciting role in a positive workplace culture with a friendly & supportive team.
Your new company
At Compass, our mission is to reduce the inconvenience for our customers, clients, and also for each other. We show care and passion towards our work, our goals, by caring for you and for each other. We care that you will strive to improve, with a focus on the why instead of the what. Building trust and rapport with mutual respect is what drives us. We live our values every day.
Your new role

Drive vehicles to customers.
Use GPS apps to plan the best route.
Be up to date on traffic conditions.
Collect vehicles from customers.
Clean vehicles inside and out within
... Click here to view more detail / apply for Customer Service Representative (Driver)

So…. What is this role exactly?We have an exciting opportunity here at YHG to join our growing team of Customer Resolution Advisors who always put our customers first and ensure an effective and prompt complaint resolution.

It's a great time to join this collaborative, friendly and supportive team, as we embark on finding out more about what matters to our customers and adapt our services to meet their needs. Key to the role will be learning from our complaints and understanding how we can improve our services to reduce complaints in the future. The Customer Resolution Team is a relatively new team, and it's this continued commitment to our customers that has led to this growth.
Is this the role for you?

We are looking for someone who is customer focused and truly cares about our customers' individual needs and customer experience. You will be a practical thinker and able to identify solutions, with excellent investigation skills, strong communication skills and confident at using IT systems.
What will my working week look like?
Working on a hybrid working basis (in the Northwest), you'll be working 35 hours a week, which can be flexible around you, Monday-Friday.You'll be hybrid based, and it's essential you live within a reasonable travelling distance of our Head Office in St Helens to attend team days, training and meetings when needed. Realistically, you will be required to attend the office 4 times a week during the first few months of your role and then, once you're fully settled in, a couple of times a week.
What will I be responsible for doing?
First and foremost, you will be case managing complaints from a diverse range of our customers. You will provide a single point of contact for your customers, ensuring their voice is listened to, and we truly understand their complaint and resolution they are seeking. You will liaise with a wide range of internal departments, primarily our Customer Services, Repairs and Maintenance and our Asset Management Teams to ensure the complaint is fully investigated, accurate information is provided and actioned to all involved. Once a resolution is agreed, you will communicate this response to our customers, agree any compensation to be offered and provide a written response. You will be managing a busy caseload and need to ensure that complaints are managed within agreed SLA's.
And what would make me stand out from the crowd?
To be successful as a Customer Resolution Advisor here at YHG, you will have…

• Exceptional complaint handling skills gained through relevant experience
• Experience of communicating effectively with people via telephone and email
• A good working knowledge of IT and Microsoft systems
• Good literacy and communication skills

Ideally you will ...

• Be a collaborative team player
• Be flexible, caring, and resilient
• Have experience of working with complaints
• Have an understanding of social housing and knowledge of the Housing Ombudsman's Complaint Handling Code

This role is really suited to someone who is passionate about resolving complaints and strives to do their best for each customer, ensuring an exceptional service experience, each and every time.
If this sounds like the role for you, then we would love to hear from you!
That all sounds great. What's in it for me?
In return, we offer a salary between £25,500 - £29,400 for a 35-hour week, and 25 days annual leave (holidays also increase with time served) plus Bank Holidays, but our employee offering provides much more than just a competitive salary and holiday allowance.
At #TeamYHG we measure performance output and quality, not hours and minutes. We offer a flexible, homeworking culture where you're trusted to get the job done.
If you need time for an appointment, the school run or an exercise class, if it fits with business needs, we're open to what works for you too. And when you need to collaborate with your team, you can visit Youggle House - our purpose-built collaboration, wellbeing, and social space.
On top of this, we'll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through BHSF, that doesn't just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.
And who are Your Housing Group?
Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.As one of the North's sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.We're an employer of choice, over 88% of colleagues here recommend us as a 'great place to work.
If you would like more information on the role above or an informal chat regarding your career - please contact me on the details.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

The MPGS provides professional soldiers to meet armed security requirements at Royal Navy, Army, RAF and other MOD bases across the UK Mainland. Our primary role is to counter the terrorist threat posed to military bases within the UK

Our duties include:

Security incident management - Such as suspicious packages, bomb threats, protests, etc.

Patrolling site perimeters - Taking necessary action to preserve perimeter security.

Controlling entry and exit - Managing control room and gate operations and ensuring all visitors are dealt with efficiently.

Military Working Dog services (at selected sites).

Our units are located at over 120 sites across the UK mainland. We have our own Military Local Service Contract which allows soldiers to choose where they wish to serve, providing there is a vacancy.

Requirements:

• Background - You must have at least 3 years prior Military Service, or be currently serving, in any arm of the British Military, regular or reserves.

• Age - You must be over 18 years and under 57 years of age at re-enlistment.

• Fitness Eligibility - You must be medically fit and have a Body Mass Index below 32.

• Driving Licence - You must have a full UK driving licence with less than 8 penalty points.

Previously Served Personnel:

• Gap Since Leaving Service - Former substantive Cpl/LH (or equivalent) and above ranks with no more than a 10 year gap of service, and for former non substantive Cpl/LH and below ranks who have a gap of service of no more than 6 years.
• If you feel you fall slightly outside the above criteria you can still apply for this role, for which a waiver may be granted subject to approval and interview processes.
• Previous Service Check - Your previous service records will be checked and final authorisation to proceed with the application must be given by the Army Personnel Centre.

Currently Serving Personnel:

• Any currently serving regular or reserve personnel wishing to transfer to the MPGS from across the tri-services should email ArmyPM-MPGS-Recruitment@mod.gov.uk immediately to discuss the best process for you joining the MPGS.

Benefits:

• Entry level salary £25693 (Pte) incrementally increasing to £28009 (Pte) over 4 years.
• Full career pathway and promotion opportunities available, with a salary range from £29066 (LCpl) to £53859 (WO1).
• Continuation of armed services pension or new pension if in receipt of full military pension already.
Entitlement to subsidised accommodation (SFA & SLA), free Medical and Dental care, SLC & ELCs.
• 30 Days Annual Leave (Pro Rata).
• You choose your location in which to serve.
• Home to duty payment subject to conditions (HDT).
• Adventurous Training & unit representative sports opportunities available.

Job Type: Full-time, permanent.

Schedule: 12 hour shifts on a structured system of 4 on 4 off.

Experience: UK Military, minimum 3 years (required).

How to Apply: In the first instance please copy & paste the below Web address into your preferred Web browser.

https://forms.office.com/Pages/ResponsePage.aspx?id=7WB3vlNZS0iuldChbfoJ5e0ogR2MuhhKluQo-thjdrtUNDRRNlZIUEZQSzZWR1lZTlkzUjNBU0ZKUy4u

For further info: Visit

Website - https://www.army.mod.uk/learn-and-explore/about-the-army/corps-regiments-and-units/adjutant-generals-corps/provost-marshal-army-1st-military-police-brigade/military-provost-guard-service/

Facebook - https://www.facebook.com/groups/mpgsRecruitment/

e-mail – ArmyPM-MPGS-Recruitment@mod.gov.uk

The MPGS provides professional soldiers to meet armed security requirements at Royal Navy, Army, RAF and other MOD bases across the UK Mainland. Our primary role is to counter the terrorist threat posed to military bases within the UK

Our duties include:

Security incident management - Such as suspicious packages, bomb threats, protests, etc.

Patrolling site perimeters - Taking necessary action to preserve perimeter security.

Controlling entry and exit - Managing control room and gate operations and ensuring all visitors are dealt with efficiently.

Military Working Dog services (at selected sites).

Our units are located at over 120 sites across the UK mainland. We have our own Military Local Service Contract which allows soldiers to choose where they wish to serve, providing there is a vacancy.

Requirements:

• Background - You must have at least 3 years prior Military Service, or be currently serving, in any arm of the British Military, regular or reserves.

• Age - You must be over 18 years and under 57 years of age at re-enlistment.

• Fitness Eligibility - You must be medically fit and have a Body Mass Index below 32.

• Driving Licence - You must have a full UK driving licence with less than 8 penalty points.

Previously Served Personnel:

• Gap Since Leaving Service - Former substantive Cpl/LH (or equivalent) and above ranks with no more than a 10 year gap of service, and for former non substantive Cpl/LH and below ranks who have a gap of service of no more than 6 years.
• If you feel you fall slightly outside the above criteria you can still apply for this role, for which a waiver may be granted subject to approval and interview processes.
• Previous Service Check - Your previous service records will be checked and final authorisation to proceed with the application must be given by the Army Personnel Centre.

Currently Serving Personnel:

• Any currently serving regular or reserve personnel wishing to transfer to the MPGS from across the tri-services should email ArmyPM-MPGS-Recruitment@mod.gov.uk immediately to discuss the best process for you joining the MPGS.

Benefits:

• Entry level salary £25693 (Pte) incrementally increasing to £28009 (Pte) over 4 years.
• Full career pathway and promotion opportunities available, with a salary range from £29066 (LCpl) to £53859 (WO1).
• Continuation of armed services pension or new pension if in receipt of full military pension already.
Entitlement to subsidised accommodation (SFA & SLA), free Medical and Dental care, SLC & ELCs.
• 30 Days Annual Leave (Pro Rata).
• You choose your location in which to serve.
• Home to duty payment subject to conditions (HDT).
• Adventurous Training & unit representative sports opportunities available.

Job Type: Full-time, permanent.

Schedule: 12 hour shifts on a structured system of 4 on 4 off.

Experience: UK Military, minimum 3 years (required).

How to Apply: In the first instance please copy & paste the below Web address into your preferred Web browser.

https://forms.office.com/Pages/ResponsePage.aspx?id=7WB3vlNZS0iuldChbfoJ5e0ogR2MuhhKluQo-thjdrtUNDRRNlZIUEZQSzZWR1lZTlkzUjNBU0ZKUy4u

For further info: Visit

Website - https://www.army.mod.uk/learn-and-explore/about-the-army/corps-regiments-and-units/adjutant-generals-corps/provost-marshal-army-1st-military-police-brigade/military-provost-guard-service/

Facebook - https://www.facebook.com/groups/mpgsRecruitment/

e-mail – ArmyPM-MPGS-Recruitment@mod.gov.uk

On behalf of our client, we are looking for a full-time experienced Customer Service Manager.

The role will be responsible for overseeing the administration of the company’s operations, supporting with establishing, and building a new and growing venture in a new market.

The daily duties and responsibilities include:
• Provide strategic planning and management for company’s operations, including staffing, facilities, IT and internal processes/ operational procedures
• Provide high level operation support to develop and maintain the organisation’s resources, including staff, administration and finance.
• Spearhead the successful launch within Australian market and developing and implementing growth strategies.
• Improve and develop financial efficiencies, control costs and maximize productivity through the implementation of effective methods and standard processes/tools. Manage working capital in accounts receivable and inventory.
• Provide financial reports and to Senior executives
• Responsible for working in partnership with key stakeholders to build brand awareness, roll out marketing strategies, build competitive cost proposals to secure customer base.
• Attract top talent to build the Australian team in country in line with job roles and responsibilities
• Develop and lead the Team, ensure adequate upskilling, training and development is rolled out to support our new team and set our team up for success
• Successfully build, coach and develop team members in line with culture and values.
• Manage functions including sales, customer success, and development, to ensure a best in class customer experience including creating formal procedures aligned with business strategy and planning
• Identifies areas of opportunity within the Australian market, building client base and securing market share.
• Developing implementation timelines, managing towards project milestones, addressing client concerns, meeting and exceeding client expectations through the go-live of a project, and managing relationships on an on-going basis to ensure retention.

Education – Bachelor degree or higher qualification desirable. Industry experience may substitute.

Experience & Skills
• 5+ years of experience implementing solutions and/or managing the strategic overall operation of a business
• Strong client relationships with a strong understanding for what makes a product a success for clients.
• Solid track record of working is a very fast paced environment
• Solid experience managing cross-functional teams with a strong ability to interact with business clients and internal teams simultaneously to bridge gaps and manage communications.
• Proficiency at managing and prioritizing multiple priorities simultaneously coupled with the ability to anticipate/resolve implementation bottlenecks/issues before they happen.
• Strong communication skills with the ability to present information in verbal, written or visual form to a variety of audiences, from the internal team to client executives.
• The ability to quickly establish trust and credibility with clients coupled with strong communication and client relationship management skills, with the ability to manage high profile client stakeholders;
• Experience in an agile development, startup software, or new product environment
• Experience in SaaS product platform
• Experience in building operational procedures, brand awareness, and building teams for success in new markets.

Salary: $100,000.00 – $130,000.00 per year

APPLY HERE: https://hire.xemplo.com/public/69b514fc-0b49-4663-8e38-be0777f9b67a/fc9d5c28-b339-447e-867a-bfb78af61463

22nd October,
The Role - Assistant Service Director The Assistant Service Director is essential in the success of the day-to-day management of a large Early Childhood Service.       This is a unique opportunity as this position supports both the educational and management teams. The role serves as a stepping stone for future career growth, with opportunities to advance as the company grows. Orchard Early Learning Centres has a further 10 centres in the pipeline across Sydney.    Our philosophies are centred around Sustainability Paddock to Plate RIE & Adventurous Play   While you'll be hands-on across all the rooms, you'll also have dedicated non-contact time to assist with mentoring, coaching and administrative duties.   Your day will involve:    - Working with and alongside 2 Service Directors to manage the daily responsibilities of running and maintaining a large service - Supported by our administrative assistant team - Be
... Click here to view more detail / apply for Assistant Service Director (2IC)

Your new company
Join a recognised leader in the sporting equipment industry.
Your new role Join the team as a Customer Service Representative, where you'll engage with customers across various channels to resolve issues efficiently, aiming for first-call resolution.

Actively listen to customer enquiries, demonstrate empathy, and ensure their needs are met.
Manage customer orders, adjust to specific ordering processes, and ensure accurate freight charges.
Stay updated on product features and promotions, upsell products, and communicate with the Demand Planner on stock issues.
Organise warranty item returns, liaise with the Production Manager, process credit notes, and rectify consignment errors.
Work with Customer Service reps, Sales, Accounts, Warehouse, and offshore factories to ensure smooth operations.

What you'll need to succeed

Excellent communication skills
Proven performance in internal sales/customer service
Ability to follow processes and procedures
Competent computer skills in Excel and Word with a high level of accuracy
Ability to work in a team environment
SAP experience desirable
Previous experience in the sporting industry is desirable

What you'll get in return

65-70k + super
Company-wide bonuses (depending on company performance)
Full training provided
Onsite parking
Supportive and fun environment

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to kristina.neves@hays.com.au If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Please click here to apply.

Please refer to the job description attached. If you have any questions about this position please do not hesitate to contact us.

Please see attached job Description and Person Specification. Whilst it is not a legal requirement, Hertfordshire Community NHS Trust encourages and supports all staff to be vaccinated as this remains the best line of defence against COVID-19. Word versions of documents are available if needed to allow for any adaptations to be made i.e. font, colour, background, convert to Read Aloud.

The MPGS provides professional soldiers to meet armed security requirements at Royal Navy, Army, RAF and other MOD bases across the UK Mainland. Our primary role is to counter the terrorist threat posed to military bases within the UK

Our duties include:

Security incident management - Such as suspicious packages, bomb threats, protests, etc.

Patrolling site perimeters - Taking necessary action to preserve perimeter security.

Controlling entry and exit - Managing control room and gate operations and ensuring all visitors are dealt with efficiently.

Military Working Dog services (at selected sites).

Our units are located at over 119 sites across the UK mainland. We have our own Military Local Service Contract which allows soldiers to choose where they wish to serve, providing there is a vacancy.

Requirements:

• Background - You must have at least 3 years prior Military Service, or be currently serving, in any arm of the British Military, regular or reserves.

• Age - You must be over 18 years and under 57 years of age at re-enlistment.
• Fitness Eligibility - You must be medically fit and have a Body Mass Index below 32.
• Driving Licence - You must have a full UK driving licence with less than 8 penalty points.

Previously Served Personnel:

• Gap Since Leaving Service - Former substantive Cpl/LH (or equivalent) and above ranks with no more than a 10 year gap of service, and for former non substantive Cpl/LH and below ranks who have a gap of service of no more than 6 years.
• However, any former personnel with a time gap of up to 10 years can apply for this role, to which a time out waiver may be granted, subject to approval and interview processes.
• Previous Service Check - Your previous service records will be checked and final authorisation to proceed with the application must be given by the Army Personnel Centre.

Currently Serving Personnel:

• Any currently serving regular or reserve personnel wishing to transfer to the MPGS from across the tri-services should email ArmyPM-MPGS-Recruitment@mod.gov.uk immediately to discuss the best process for you joining the MPGS.

Benefits:

• Competitive entry level salary.
• Continuation of armed services pension or new pension if in receipt of full military pension already.
• Subsidised military accommodation available (SLA/SFA).
• Up to 30 Days Annual Leave (Pro Rata).
• Free medical/dental
• You choose your location.
• Home to duty payment subject to conditions (HDT)
• Up to 2 weeks Adventurous Training per year (not compulsory).
• Professional and personal courses available to advance you and your rank.

Job Types: Full-time, permanent.

Salary: Starting at £25,693.00 per year.

Schedule: 12 hour shifts on a structured shift system.

Experience: UK Military, minimum 3 years (required).

Further info: Visit

Website - https://www.army.mod.uk/who-we-are/corps-regiments-and-units/adjutant-generals-corps/provost/military-provost-guard-service/

Facebook - https://www.facebook.com/groups/mpgsRecruitment/

e-mail – ArmyPM-MPGS-Recruitment@mod.gov.uk

How to Apply: In the first instance please email us at

ArmyPM-MPGS-Recruitment@mod.gov.uk

including the following information;

a. Name.

b. Age.

c. Previous or current UK Military Service unit.

d. Previous or current UK Military Service time period / date left.


ArmyPM-MPGS-Recruitment@mod.gov.uk

Military Provost Guard Service (MPGS)

Main Duties and Responsibilities 1. Manage the expanding MHSTs working in conjunction with Clinical and Team Leads to ensure successful delivery of the work 2. Be responsible for the line management of staff in accordance with Trust policies and procedures. 3. Be responsible for establishing and maintaining working relationships with key partners and stakeholders 4. Lead effectively, with enthusiasm and by example, within Trust values, Honesty, Empathy, Ambition and Respect (HEAR) through effective communication; service model and structures; and facilitating staff, stakeholder and service user involvement 5. Ensure the vision, purpose and objectives of the organisation is integrated into the service and staffs job descriptions and that appraisals reflect these priorities 6. Interpret future Government (National/Local) directives as well as relevant clinical guidelines (in conjunction with MHST Clinical Leads) and ensure these are implemented in future service planning 7. Responsible for establishing and maintaining working relationships with key partners and stakeholders: 8. Externally to include NHS England, Health Education England, the Department for Education and the Integrated Care Boards. a. Externally with schools and other local partners b. Internally with other Norfolk CCS NHS Trust services, for example, the Healthy Child Programme c. Internally with existing MHSTs in Norfolk & Waveney, working closely with the counterpart Service Manager 9. Develop and lead on projects for service wide initiatives 10. Responsible for governance, including patient and staff safety, in line with Trust Policies and procedures 11. Demonstrate key leadership skills as identified in the NHS Leadership Framework. 12. Develop and implement policies and guidelines impacting across the whole service 12. Provide clinical advice and support to the teams as appropriate to the post holders experience and qualifications 13. Undertake supervision and ensure skills are refreshed in accordance with continuing professional development appropriate to the post holders experience and qualifications 14. Promote and market the EHWB local service offer to key stakeholders 15. Represent the Trust at performance meetings, where appropriate 16. Accountable for the delivery and performance reporting of the MHSTs to meet KPIs and the development and monitoring of remedial action plans where required 17. Contribute to the strategic development and planning of the service and implement objectives and actions from agreed service plans Communication 1. Communicate highly complex or sensitive or contentious issues relating to the EHWB work to a wide range of audiences, such as senior management, service users and their families/carers, schools, and other professionals 2. Influence decisions regarding service delivery through leading meetings 3. Communicate service-related information to senior managers, senior clinicians, and external agencies 4. Develop and maintain effective working relationships with colleagues, within the MHST, children services and across the Trust and externally with key stakeholders and commissioners 5. Establish and maintain positive relationships with professionals, agencies, charities and teams who also provide services to children and/or adolescents in the community. These relationships are a key part of the role in which you will be representing CCS NHS Trust 6. Ensure clients and their carers/families are aware of the standards they would expect from the service 7. Use sophisticated communication skills to impart difficult or unwelcome news to patients and staff for example, complaints, patient experience, disciplinary, performance and grievance matters 8. Analyse, provide reports and interpret information from data and communicate this information 9. Lead the investigation of incidents and complaints within the service and participate in the process within the wider organisation at the request of senior managers 10. Demonstrate the ability to reconcile conflicting interests as they arise Key communication with: 1. EHWS Clinical Lead and the Clinical and Team Leads of the MHSTs 2. Commissioners in the Integrated Care Board, NHSE, HEE and the DfE 3. MHST colleagues within the MHSTs, and across the country as the services are developed 4. Cambridgeshire & Peterborough wider childrens health Service Leads 5. University of East Anglia, who are the training provider for the Education Mental Health Practitioners (EMHPs) 6. School partners, including Head Teachers, Mental Health Champion/Lead, Teachers, SENCOs and Teaching Assistants 7. CAMHS & Younited colleagues 8. Social Care and Early Help Colleagues 9. SEND colleagues, including Specialist Teachers and Educational Psychologists 10. Other Managers and Clinical Staff Budgetary Responsibility 1. Responsible for achieving balance in delegated budgets, interpreting income and expenditure positions, budget statements and other information 2. Ensure the budget is managed effectively and that efficiency savings are identified and achieved to meet the Trusts cost improvement programme 3. Develop business cases and Service Level Agreements for service developments ensuring that the implications of service change or developments have been accurately assessed 4. Participate in setting yearly income targets and expenditure budgets 5. Be an authorised signatory People Management 1. Maintaining own professional development and requirement to take part in appraisal and KSF process 2. Responsible for day-to-day management of a group of senior staff including appraisal, grievance, disciplinary, performance management, appointing panel member at recruitment, reviewing work performance and progress 3. In conjunction with clinical colleagues and other stakeholders devise, develop and implement new ways of working, taking appropriate advice from corporate colleagues. This might include skill-mix reviews and other staffing strategies 4. Ensure that the recruitment, retention, motivation and development of staff is a key management priority 5. Lead the workforce planning and review processes within the service via the Training Needs Analysis process, working with corporate service colleagues as necessary 6. Ensure human resource initiatives, such as improving working lives, diversity, and safe employment are implemented and embedded, as well as seeking to develop new ways of working to improve service delivery and patient care 7. Implement all human resource policies within the service 8. Provide all staff with appropriate support and training to undertake their jobs satisfactorily, including mandatory training 9. Meet the Trust target rate for mandatory training and appraisal compliance 10. Ensure all staff within the service receives an appropriate annual appraisal, which will include the establishment of key objectives and personal development plans to enhance team and individual performance 11.Develop morale and motivation through effective personal leadership, ensuring views and decisions are communicated across the management and service structure 12. Ensure appropriate recording of meetings, supervisions and management actions and maintenance of personnel files Research & Development Activity 1. To lead and participate in regular audits, quarterly reporting, and research projects for the improvement of the teams clinical practice 2. To present findings and outcomes of the implementation of the MHST and support the continual improvement of the team and roll out of subsequent teams 3. Empower and facilitate a research and development culture that enables staff to take a critical and innovative approach to practice Clinical and Practice Governance 1. Participate fully in providing quality care in line with local and national guidelines e.g. NICE Guidance & Quality Standards relating to children and/or young people with mental health difficulties and social care difficulties 2. Follow emergency/crisis care protocols when required 3. Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act 4. Any data that is taken/shared as part of a phone call or transported, faxed, or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies 5. The post holder must adhere to the Trust risk assessment and risk management processes 6. The post holder must adhere to infection control policies and procedures 7. Undertake mandatory training and any other training relevant to the role as required by Cambridgeshire Community Services NHS Trust 8. The post holder must participate in clinical and safeguarding audits as required 9. Provide patients and their families /carers with information on standards they should expect from the team 10. Participate in supervision on a regular basis 11. The post holder is required to participate in relevant emergency preparedness process for their team 12. The post holder is required to participate in relevant emergency preparedness process for their team Co-production and Patient Involvement 1. Actively work to involve young people, families, schools and other stakeholders in service development and delivery 2. Working with Clinical and Team Leads, capture patient experience. Tailor services according to feedback, keeping the child and family at the centre of all work undertaken 3. Develop appropriate mechanisms/forums for working with patient groups and voluntary agencies to enhance service delivery

An opportunity has arisen for the post of Service Delivery Manager working across all East Sussex Healthcare NHS Trust Hospital Sites . You will be joining our friendly and supportive team within East Sussex Healthcare NHS Trust.

The Service Delivery Manager for Digital Health Records will support the running of a professional, comprehensive and efficient Digital Health Records Service and provide professional advice to service users. They will work closely with the Lead Digital Health Records Manager and Service Manager, Digital Records & Admin developing systems and procedures to meet the changing demands upon the service.

Directly line manage the Digital Health Records Managers on all sites. Ensure all tasks are completed effectively, efficiently and on time. Support with the management of HR processes and procedures. Work with Line Management on Digital Transformation projects and support change management.

A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to nurseries at EDGH and Conquest, staff restaurants and on-site staff accommodation.


In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme which is available to staff 24 hours a day 7 days a week. Onsite parking is available from only £30 a year.


There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.

Please refer to the job description attached.

If you have any questions about this position please do not hesitate to contact us.


This advert closes on Tuesday 26 Nov 2024

Proud member of the Disability Confident employer scheme

About the Role

We are excited to be recruiting for a Customer Relations Manager to join our Sales & Marketing team,
The Customer Relations Manager will carry out direct sales activities to maintain and develop sales of care home beds to service users and key purchasers, in accordance with agreed business development plans and targets.
This is a great opportunity for a commercially minded professional looking to represent one of our establishments with the local community.

Main responsibilities:

• Plan and manage sales activities and customer contact to achieve agreed sales targets and generate enquiries.
• Support home visits during the initial stages of the enquiry process.
• Effectively track enquiry/referrals from initial contact through to final decision.
• Encourage a permanent conversion of enquiries and liaise with the Finance team to insure Income Processing is updated.
• Activity reporting to the Home Manager and Regional Director as agreed.
• Communicate, liaise and negotiate internally and externally using appropriate methods to facilitate the success of the care home business.
• Raising care home awareness through local community networking and marketing activities to agreed budgets and timescales.
• Support the creation of marketing collateral.
• Attend and carry out presentations at external customer meetings and internal meetings with other company functions.

Knowledge and experience:

• Excellent communication skills
• Strong commercial background with experience in lead generation
• Demonstrable successful sales record
• Ability to develop and nurture relationships with customers and key internal/external stakeholders
• Ability to work against targets and deadlines
• Previous experience in social care highly desirable but not essential

At MMCG we offer a variety of benefits, including:

Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children*

Benefits platform – discounts across multiple retailers (supermarkets, High Street etc), leisure providers, hospitality etc. Online and instore discounts

Vectis Card – instant discount card

Pension Scheme with Nest

Personal car leases via salary sacrifice*/**

25 days holiday plus bank holidays

Holiday Flex – purchase additional holiday**

Enhanced Company Maternity, Paternity, Adoption pay, plus £200 new child payment

Flexible working patterns

Cycle to work scheme*/**

Service recognition

Training support and development opportunities

Employee Assistance Programme

Wellbeing support

Discounted gym membership

Eligible for a Blue Light Card

Subsidised BHSF Sick Pay Cover

BHSF, Life Cover, Cancer Cover, Personal Accident Cover

Free The Company Shop membership

Free Will Service

Concerts for Carers

*Benefits require completion of a 12-week probationary period before they can be accessed.

**Benefit subject to deduction not taking colleague below National Living Wage

If this sounds like the opportunity for you and you would like to work for a forward-thinking, empowering employer, apply now to send your details to our Talent team!

Pinewood Residential Home

Pinewood Residential Home is located in pleasant surroundings that include sea and countryside views, within which residents can receive quality residential care and live a relaxing lifestyle. All of the 47 en-suite rooms are fully furnished and tastefully decorated but care workers actively encourage residents to personalise their room as much as possible. Some rooms have a balcony or patio. A team of qualified staff is motivated to ensure that individual dignity is maintained and quality of life is enhanced, in a relaxed atmosphere, 24 hours a day. Residents' medical needs are met through an excellent liaison system between their GPs and the Island health professionals. Voluntary and religious support is always available. Regular visits from entertainers and in-house activities provide an enjoyable social life for residents, involvement in which is optional. A wide choice of quality menus are prepared by qualified chefs, to meet all dietary requirements. Waitress service is provided in a delightful dining room and personal service is available for those who wish to eat in the privacy of their room. They offer permanent and short stay, convalescent and respite care to residentially and non-residentially qualified people. The experienced management team at Pinewood, led by the resident Head of Home, ensures that high standards of care are maintained at all times.

Proud member of the Disability Confident employer scheme

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.
Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society, and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.

Position: Full-Time Temporary Customer Support Team Leader
Contract: Until March 2025 with the possibility of extending
Working Hours: Monday to Friday, 37 hours per week - Hybrid - 2 days home based and 3 office based
Hourly Rate: £12.74 per hour

Job Description:
This role is the main user-facing role in CTSC and will provide an accessible and inclusive service to users, providing clear signposting and guidance to all users, coaching them in the use of the online platform and providing information to resolve their queries and processing/updating high-volume case details accurately and efficiently. They will deal with the immediate, short-term needs of service users. Duties will include but not be limited to

• Manage and plan the workload of a team which provides administrative support and excellent customer service to all stakeholders, judiciary, mediators, and management.
• Lead and manage a team of staff, ensuring that its members are organised, and fully skilled to meet their work objectives using Standard Operating Procedures (SOPs) and other continuous improvement tools.
• To assist in the delivery of performance against targets.

Requirements:

• Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.
• Experience of working in an administrative role in a customer focussed environment
• Proficient with IT and Microsoft Software packages
• Excellent communication and organisational skills

Benefits:

• Weekly pay, holiday and pension scheme
• Hybrid

Application Process:
If you are interested in this position, please apply online with your CV in WORD format.
Important:
Successful candidates will be subject to a thorough background and clearance check, including Criminal Record Checks (DBS Checks), Reference Checks (Employment, Education, and any gaps) covering the past three years, as well as Address checks for the past five years. This process may also include obtaining character references and/or other evidence to cover periods of unemployment.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.?
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.