Total 200 customer service job vacancies in dartford kent da1 4qn

Customer Service Representative
Business Unit: Datashred
Location: Crayford, DA1 4QX
Contract Type: Permanent, Hybrid (2-3 Days a week in the office)
Hours:35 a week Monday to Friday (09:00-17:00)
Salary: £24,000

As a Customer Service Representative, you will provide exceptional service by liaising with both internal teams and external customers. Your role involves resolving queries efficiently within SLAs, maintaining high standards of quality, and meeting departmental and personal KPIs. Key responsibilities include delivering high-quality customer service, addressing financial and operational issues, and adhering to company procedures and GDPR practices. You will use customer portals to provide accurate quotes, support Account Managers, suggest process improvements, and build strong relationships across the business. Additionally, you'll inform customers of account changes, resolve complaints, and promote Restore Portal and other products/services.

Key Responsibilities:
Deliver high-quality customer service, focusing on the customer experience with Restore
Resolve queries within customer and company SLAs, including financial and operational issues
Achieve individual and team KPIs, seeking improvement opportunities
Follow company procedures and GDPR practices
Use customer portals and provide accurate quotes based on valid agreements
Assist with queries when Account Managers are unavailable and support departmental needs

Suggest improvements to enhance the customer journey and processes
Build and maintain key working relationships across the business
Inform customers of account changes and resolve complaints
Promote the Restore Portal and other products/services



About You:
Previous experience in a fast-paced customer-focused environment
Commitment to excellent customer service with a positive attitude
Strong communication skills, both written and verbal
Excellent attention to detail, problem-solving abilities, and organisational skills
Ability to extract relevant information and identify problems
Competent in standard software packages with a willingness to learn new ones
Ability to prioritise workload, multitask, and work independently while handling complaints
Ability to work under pressure and meet deadlines/targets
Proven ability to achieve and maintain KPI targets

Customer Service Advisor
Dartford Based
£12 per hour
Repairs and Maintenance

Must have prior Customer Service experience

Dartford - Office Based

Monday - Friday (8:00am - 17:00pm)

Looking for someone to start immediately

The Duties:

• The purpose of the role is to be the first point of contact for internal and external customers for the reporting of repairs. The role will involve;

  • Answer phone calls from residents and clients in the housing and healthcare facilities
  • Raising repair requests, ensuring that all relevant information is logged accurately on the in-house reporting system (Planet FM)
  • Providing updates on jobs
  • Ensure that any update notes are added to all jobs with sufficient detail, and that they are fully up to date and accurate;
  • Actively monitor the communal email folders for repairs reported and action where appropriate within the given Service Level Agreement (SLA);
  • This role is predominantly telephone based and will involve the logging of jobs in the system.

Working in a contact centre environment for a maintenance contractor or housing association would be good to see.

Role Title: Service Charge Officer
Hours: 35 hours per week, Monday-Friday
Salary: £31,007 - £38,759 per annum (salary offered dependent on experience)
Contract: Permanent

You will be providing excellent customer service to our customers by ensuring service charges are budgeted and charged fairly to residents in accordance with legislation and agreements. An operational understanding of the application of service charges in the social housing sector is essential to the role.

We support agile working, so you’ll be provided all IT equipment to work flexibly between your home, and our Dartford office.

Who are we?

We’re one of the top 30 housing associations in England, with homes spreading across London, Kent, Essex and Sussex. Our financial strength puts us in a good position to rise to challenges and plan for the future.  Our purpose is to “open doors to better lives for our customers”. We thrive to be customer pioneers; providing a great customer experience.

We are also proud to announce that we have been awarded an accreditation for ‘The Sunday Times Best Places to Work’ 2024, based on our employee feedback.

Your key tasks will include:

• Setting service charge estimates for all existing stock annually, complying with tenancy agreements and leases and adhering to current legislation.
• Regular reconciliation of scheme accounts on finance accounting system identifying any discrepancies and provision of reports to relevant departments to investigate and resolve.
• Reconciling actual costs for all stock with a variable service charge and issue year end statement of accounts, complying with agreements, leases and current legislation. Assist Team Leader in liaising with external auditors, providing resolution of queries relating to the year-end accounts.
• Monitoring the financial performance of Managing agents by ensuring compliance with leases and agreements from estimates & final accounts. Work with the Managing Agent Officer to challenge Managing Agents if accounts are inaccurate and to issue legal notices in cases of non - compliance.
• Reviewing all schemes ensuring existing reserve/sinking funds are up to date and accurately recorded or implemented if necessary and, following the annual reconciliation; notify residents (via audited accounts) of balance of reserve/sinking funds.
• Taking ownership to investigate and respond to any service related complaints/ queries from customers within set timescales at all times. This is to be carried out with reference to tenancy agreements and leases and current legislation.
• Providing advice & support to the business to produce accurate service charge estimates for new schemes, including the calculation of charges for Capital Projects Committee, and collating and interpreting all legal documentation to ensure service charges are set in accordance with the same.
• Attending & representing Moat at first-tier tribunal hearings and resident meetings in collaboration with relevant internal departments.

You’ll have:

• A good standard of education, with good numerical ability in particular.
• A working knowledge of MS Office, with proficient intermediate use of MS Excel.
• Good understanding in the use of financial, and other, database systems.
• An operational understanding of all legislation and best practice as it relates to service charges.
• An operational understanding of the application of service charges in the social housing sector, including in the context of lease arrangements.


To view the full job description, please click here: https://www.moat.co.uk/media/sd3kpbuh/service-charge-officer.pdf

In return, you’ll receive:
A range of benefits. For more info, check out our employee benefits video here: Our employee benefits: what we can offer you (youtube.com)

Want to know more about Moat?

Check out our social media feeds!
Twitter: @moathomes
Instagram: @moathomes

Interested in applying? We want to hear from you!
If interested, please apply by 11pm on Monday 9 December 2024.

We encourage you to apply early, as we may close the advert before this date if we receive good interest. We're looking forward to reading your application!

Please note we will no longer be accepting CV’s as part of the recruitment process. All candidates must now complete an application form on our career’s website.

If you require any additional adjustments to the recruitment process, please email peopleservices@moat.co.uk

Proud member of the Disability Confident employer scheme

We have a great opportunity for someone to support our client in the preparation of statutory and service charge accounts for residential & commercial property as they increase their team. The role will require good interpersonal skills, the ability to work as part of a team, be organised, have excellent attention to detail and hold excellent communication and customer service skills and experience in Residential and Commercial Service charge accounting.

With this role, you can look forward to a competitive salary, parking permit, pension, medicash plan, 25 days holiday plus bank holidays and couple more over Christmas and not forgetting the superb team that you will be working with.

The ideal candidate would have a property background, with property service charge experience. If you don't quite match the entire tick list, call me for a copy of the job description and a further discussion around your salary expectations.

• High level of concentration, accuracy and attention to detail
• Self-motivated with a methodical and organised approach
• Able to effectively prioritise and multi-task
• Excellent people and communication skills at all levels
• Dependable and flexible as well as possessing the ability to maintain a high level of confidentiality
• Proactive, and able to take responsibility for own work and assist others
• Work well under pressure
• Good working knowledge of Microsoft Office packages
• Experience of client accounting software (TRAMPS) would be an advantage
• Knowledge of ARMA and RICS regulations preferred

Y.fleming@newappointmentsgroup.co.uk

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Committed to diversity, equality and opportunity for all. Twitter: @nagforjobs

Service Manager Vacancy
Location: Dover
Ref: OC19178
Salary: £35,000 basic OTE £55,000

We are currently recruiting for a Service Manager for our clients main dealer site in the Dover area.

This is a superb opportunity for a Service Manager to work for a busy and well established main dealer site, working for a strong brand.

You will be looking after a busy and professional department where your remit will be to manage all aspects of the department: From day to day running of the Workshop, managing the Technicians / Mechanics to achieve maximum productivity, making sure that the Service Advisors are very customer focused and achieved upselling targets to budget and KPI monitoring.

You will also be working closely with the senior management to ensure that key objectives and strategies are met, we are looking for someone who is constantly looking to improve the department and to exceed targets.

You will be an individual who prides themselves on customer service, works well with the staff to get the best out of the department and someone who will make the department their own. This is a busy department with a strong reputation within the area.

We will look at some from either a prestige or volume background as it's individual and proven qualities that we are looking for.

A proven and solid Aftersales/Service Management background is essential as we need the individual to be of the highest calibre

Main Dealership experience is essential. At least 3 years

Relevant systems experience such as Kerridge, Pinnacle and 1 Link would also be advantageous

INDSR

Octane Recruitment
Jack Adams

Octane Recruitment is a specialist Automotive / Motor Trade recruitment agency. We deal with all aspects of the motor trade so if you have experienced then we will be keen to have a chat.

An amazing new job opportunity has arisen for a dedicated Registered Manager to manage an exceptional supported living service based in the Dartford, Kent area. You will be working for one of UK’s leading health care providers

This is a supported living service offering a high standard of accommodation supporting people with complex learning or mental health needs and Autism

**To be considered for this position you must hold an NVQ/QCF Level 5 in Health & Social Care**

As the Registered Manager your key responsibilities include:
• Formulation of support plans
• Writing of residential core assessments, pathway plans and other competent reports to professionals as necessary
• Direct work with people we support and their families as part of the family support work to assess risks, strengths and viability of living in the community
• Day to day running of the projects, policies and procedure, finance and all administration involved.
• Managing and working with set budgets
• Maintain up-to-date both manual and electronic records and databases

The following skills and experience would be preferred and beneficial for the role:
• Clear enhanced DBS Record
• Experience of Social Services and Local Authorities
• Must have sound knowledge and understanding of CQC and current legislations
• Excellent presentation and communication skills
• Minimum of two years’ experience in a similar role

The successful Registered Manager will receive an excellent salary of £40,000 per annum. This exciting position is a permanent full time role working through Days. In return for your hard work and commitment you will receive the following generous benefits:
• Market leading pay rates
• Free compliance training, and opportunities to develop
• NEST Pension Scheme
• Meals are provided at the home during shift
• Refer a Friend Bonus
• Free enhanced DBS check
• Access to your pay as you earn it through our Moorepay partnership
• Employee Assistance Programme (access to free telephone counselling and legal advice)
• Life Assurance (2x salary)

Reference ID: 6083
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV to contact@jupiterrecruitment.co.uk

Talk to us - Jupiter Recruitment on WhatsApp
Our WhatsApp number is - 07856209032

Funeral Service Crew
£24,180 (£12.40 per hour) plus benefits
Full time 37.5 hours per week, Monday-Friday 8:30am-4:30pm - as part of this role, you'll also be part of the on call rota to cover occasional evenings and weekends
Gravesend, DA12 2PG


No experience needed. You can apply for this job on your mobile in a few simple steps - no CV required.


You'll need a full manual UK driver's licence for this job.


Help families say the perfect goodbye to loved ones as part of our funeral service crew.


No experience? No problem. We provide full training and ongoing support, plus access to a wide range of benefits including competitive salary, an excellent pension scheme, and discounts on a range of Co-op products and services.


At the Co-op, you'll be part of something meaningful. Join us today.


What you'll do


* collect the deceased from a range of locations and scenarios in a professional and empathetic manner
* bear coffins and drive funeral vehicles
* maintain the cleanliness of equipment and facilities, including vehicles
* prepare coffins and engrave name plates
* prepare the deceased in our care for viewings and the funeral

This role would suit people who have


* a full UK manual driving licence
* a sensitive approach to customer service with good attention to detail
* the ability to react calmly and compassionately in emotional circumstances
* the ability to perform the physical aspects of the role (manual lifting)


Why Co-op?


You'll get a fantastic benefits package including:


* 30% off Co-op branded products in our food stores all year-round
* 10% off other brands in our food stores all year-round (doubles to 20% on the Friday and Saturday after payday)
* discounts on other Co-op products and services
* 23 days holidays (pro rata, rising with service)
* a pension with up to 10% employer contributions
* access to our Employee Assistance Programme which offers confidential advice and support on anything you're struggling with, 24 hours a day
* access to virtual GP and free eye tests
* endless career development opportunities including apprenticeships
* friendly, supportive team and the knowledge that you make a huge difference to your community
* access to Wagestream - a money management app that gives you access to a percentage of your pay as you earn it


At Co-op, we're proud to do things a different way. As one of the world's largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we've had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities


Building an inclusive work environment


We're actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve. 


If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.


We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.


If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.


You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.


You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.


As part of your application you'll need to complete an online assessment. It will take you around 20 minutes to complete this test.


If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include a DBS (disclosure and barring service) and adverse media checks, and an occupational health questionnaire (to ensure you are fit to perform the role). We'll also check your social media activity on platforms like Facebook, Twitter and Instagram.


Any offer of employment made will be conditional upon the completion of pre-employment screening checks.

Recruit4staff is proud to be representing their client, a leading Manufacturing / Engineering company in their search for a Field Service Engineer to work in their leading facility in Kent/South London.

For the successful Field Service Engineer, our client is offering:

• Salary £36,000 - £37,500 per annum (Depending on experience)
• Regular Overtime / payable Monday to Saturday X1.5 and Sunday X2.
• 45 hours per week
• Monday to Friday, 8 AM to 5 PM
• Permanent days
• 25 days holiday + bank holidays
• Company Van
• Company Laptop and phone
• Company power tools
• Ongoing training and future development
• Death in service
• Company Pension
• Health Care Scheme

The Role – Field Service Engineer:

We are looking for a Field Service Engineer in Kent/South London to be responsible for maintaining, servicing, and repairing third-party equipment. In this role, you will be providing a good level of customer service through product knowledge and customer interaction.

• Complete all service, repair, warranty, and inspection jobs allocated daily to a high-quality standard
• Build strong rapport and relationships with customers through professional behaviour and a customer-focused mindset
• Troubleshoot, investigate, and resolve standard technical problems that arise, ensure ongoing customer satisfaction
• Develop skills and knowledge of the organisation’s products and service
• Comply with all Legal and company standards, such as the code of conduct and H&S practices.

What our client is looking for in a Field Service Engineer:

• Mechanical/Electrical Engineering qualifications/time served (ESSENTIAL)
• Experienced multi-skilled engineering experience with heavy plant equipment and working with Hydraulic Systems (ESSENTIAL)
• Able to read and follow electrical wiring diagrams
• Fault find and diagnostics of CANBUS Systems, as well as electrical fault finding
• Good IT literacy, numeracy, and analytical skills.

Key skills or similar Job titles as the Field Service engineer:

Field Service Engineer, Service Engineer, Mechanical Fitter, Vehicle fitter, HGV fitter, plant fitter, Hydraulics engineer, Site engineer, Agricultural mechanic, Site engineer

The Field Service Engineer position is Commutable From:

Kent, Maidstone, Ashford, Canterbury, Gravesend, South London

For further information about this Field Service Engineers position and/or any other positions, please apply now.

This vacancy is being advertised on behalf of Recruit4staff (Wrexham) Ltd which is operating as a recruitment agency, agent, agency, employment agency or employment business.

Service Engineer (Field/Mobile Mechanic/Vehicle Technician)

Croydon, Rochester, Tunbridge, Dartford, Redhill Areas

8am to 4.30pm, Monday to Friday

£31,000 - £36,000 Dependant on Experience

Benefits: Paid Door to Door Travel + Overtime at 1.5 and 2.0 (OTE £40-45K) + Fully Expensed Ford Transit Custom Van (can be used for personal use) + Fuel Card + 6% Employer and 4% Employee Pension + Training Package + 25 Days Holiday + Bank Holidays + IT Equipment + Uniform and Washed Weekly + Shopping/Discount Vouchers

Service Engineer (Field) role available in a highly successful and international manufacturer of forklift trucks. You’ll enjoy a local field based role offering comprehensive on the job training, extensive benefits package and progression routes.

The Service Engineer (Field) role will be suitable for engineers from any kind of plant, forklifts, HGV, agricultural or similar equipment. This is also a great career opportunity for vehicle technicians looking to move into a new industry as the company will fully train. You need to demonstrate mechanical service and repair skills, ideally have engine diagnostic and some basic electrical skills.

The company are a manufacturer of forklift trucks. Part of a team in the area, you'll be responsible for carrying out planned maintenance and breakdown coverage on a range of forklifts and associated equipment. No stay away or extensive travel is required. Overtime is available if desired mostly in the week.

The Service Engineer (Field) Role in Brief:

*Carry out PPM and breakdown on materials handling machinery on a field service engineering basis
*Reactive breakdown coverage within the allocated geographical area
*Complete comprehensive training to get fully competent on all machinery and equipment
*Spares placed in van overnight

The Person Required:

*Plant, forklifts, HGV, agricultural or similar equipment, automotive technicians/motor trade will also be suitable
*Engine diagnostics and some basic electrical skills
*Ideally hold a level 3 or equivalent in a relevant subject

LOCATION: Maidstone

HOURS: 37 hours

PAY RATE: £15.40 per hour PAYE / £20.07 per hour limited

Full Job Description

• To undertake the full range of offender management tasks with offenders assessed as low or medium risk of harm and to support the Probation Officer grade in high risk cases.
• When providing case manager support, to contribute to the delivery of the Risk Management plan and report significant changes relating to risk of harm and/or of reoffending or any non-compliance within agreed enforcement procedures
• To use computer based systems to produce, update and maintain records and other documentation within agreed timescales
• Ensure effective referrals to services and facilities and communicate with offender management staff, interventions staff, service providers and external agencies to review progress and associated risks.
• To undertake prison, home or alternate location visits as required in accordance with service procedures and policies.
• To undertake work in the court setting, including the completion of appropriate reports on cases and prosecution of breaches.

Essential Requirements

• Experience of working and supporting a diverse range of people who have experienced a range of social/personal difficulties, including working with groups and individuals to motivate and change behaviour.
• Experience of making effective referrals to and managing relationships between external agencies to enhance positive outcomes, manage risk and reduce reoffending.
• An understanding of and commitment to equal opportunities and diversity good practice

Anyone interested can email an up to date CV to andrew.quinney@servicecare.org.uk or call Andy on 01772 208962

We are looking for a strong Administrator with a solid background in logistics and customer service. The role will be totally office based at their location on the Medway City Estate.

The role will involve being responsible for order processing and managing our client's in-house system whilst liaising with both internal and external stakeholders. You will be required to have previous experience within a supply chain role, ideally with stock management and a understanding of either an ERP or MRP system. This is a fast pace environment so you will need to complete tasks in a timely and accurate manner. You will need to offer flexibility as well as a positive, pro-active attitude.

This role offers a good salary and benefits package which includes:

28 days holiday including 8 days bank holiday
Healthcare cash plan (Westfield Health) - money back once you have paid for treatments such as dental and optical, plan also covers children. Private medical insurance for certain operations. Doctorline - telephone access to a GP that can provide prescriptions. Gym and retail discounts also included with the plan.
Employee Assistant Programme - free confidential advice line
Life Assurance
Refer a friend scheme - Vouchers for successful recruitment after sending a CV of a friend
Discounted rice
Company Pension scheme
Free parking on site

If you are interested please apply with a current CV, preferably in word, or email Lucy at l.wildish@newappointmentsgroup.co.uk for further information.

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975.

Committed to diversity, equality and opportunity for all.

Twitter: @nagforjobs

HRGO Recruitment are currently recruiting for a Customer Service Coordinator based in the heart of Ashford.

This is a temporary role for approx. 6 months.

Hours

Mon - Fri, 37hrs.

Pay

£12.20ph

Summary of the role

• To assist in the delivery of a customer focused service by influencing efficient and positive outcomes and ensuring the customer receives a high level of customer service.
• To resolve as high a percentage as possible of general enquiries directly using various systems and knowledge of the waste and street cleansing contract.
• To keep systems, records and databases up to date to maintain an audit of actions and enable accurate reports to be produced.
• To provide administrative support, and co-ordinate, collate and assist in the production of evidence files for the prosecution of offences relevant to legislation.
• Dealing with routine correspondence
• Maintain Full Audit of actions and communication with Customers and ensure these are recorded on the appropriate systems to aid effective coordination and communication across the wider team.
• To Coordinate diaries for meetings, invite attendees as relevant, circulate papers and prepare agendas.

Required Experience:

• Worked in a customer facing environment, handling matters of a sensitive nature
• Good IT and keyboard skills
• Be able to keep and maintain auditable records for investigations
• Website writing or promotion of services
• Background knowledge of legislation

This role is starting as soon as possible, so please apply today!

HRGO Recruitment - Ashford Branch

Registered Supportive Living Manager
Location: Rochester - commutable from Maidstone, Gravesend, Sittingbourne, Faversham etc
Salary: £38,000 per annum

Are you an experienced Registered Supported Living Manager that is able to provide support to an established service based in Rochester.

They require a manager that has the following experience
·Extensive experience of managing large staff teams
·Able to demonstrate a strong background with CQC and the ability to achieve Good in a failing home
·Able to offer stability and resolve issues with a calm and methodical approach
·Ideally worked in a Supportive Living environment or respite service
·Experienced in learning disabilities, mental health and complex care

My client has an excellent reputation for supporting management and staff to enable them to provide the highest standards of care. The Service requires an experienced service manager.

To apply for this fantastic Registered Supported Living Manager opportunity please contact James at Purosearch
• Call on 02079527641
• Email j.shields@purosearch.com

Registered Manager -Folkestone -Up to £40,000 per annum

Join Voyage Care and Feel Valued, we reward your dedication with:
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Registered Managers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Registered Manager to join us in leading our residential service in Folkestone. This service is home to six adults with a moderate learning disability. Is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

Our Registered Manager will be working alongside local authorities, healthcare professionals and the families of the people we support as well as leading a team to ensure that people gain more independence in their daily lives and have positive outcomes.

You will be managing the day-to-day running of the service(s), developing and implementing person centred support plans, conducting care needs assessments, recruiting and inducting new colleagues, completing supervisions/appraisals, completing medication competencies and medication audits, attending mutli-disciplinary meetings, completing quarterly audits and reports, effectively manage the services P&L, ensure regulatory, legislative, internal and contractual requirements are met including relevant notifications and adherence to policies and procedures. You’ll be a friendly, dynamic and caring leader with a passion for the care sector and delivering the best support.

You will also take part in the on-call rota

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Registered Manager having both the right experience and the right values. This is why at this service our Registered Manager should have previous experience as a CQC registered manager in a care management role, be willing and able to undertake CQC registration and a Level 5 in Health & Social Care as well as experience working with individuals with autism, moderate learning disabilities.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

About the role:
Please note we don't have a fixed closing date but instead will close the role when we have sufficient applicants to interview so apply soon to not miss out!
The Role
We are seeking an enthusiastic and determined individual to be responsible for the delivery of a professional and responsive IT support service to demanding service levels. You will be working as part of the IT Services team to provide IT support services that are delivered within operational levels across multiple sites.
Post-holders will be expected to undertake 2nd line problem solving as well as network administration tasks. You should have experience of working in an IT support role, ideally in a multi-user/site environment, along with previous experience of supporting users in an Active Directory and Hyper V environment. You should have knowledge of Windows 10 & 11, Office 365 suite, and other educational software and networking technologies. Additionally, experience of working with both a PC and Mac platform and using SCCM would be an advantage.
 
Skills and Experience
The successful candidate will have excellent communication skills both written and verbal. It is essential that you incorporate continuous improvement in your work and have a desire to meet or exceed service targets. Initiative, customer focus and the ability to prioritise under pressure will help ensure the team continue to provide a highly valued service to the college. LSEC is committed to invest in staff to enable them to develop their skills via certified training.

About The Company
The College
London South East Colleges is a successful and innovative College operating with sites across Bromley, Bexley, Orpington, Greenwich and Lambeth. With nearly 14,000 students and 1,000 members of staff, the College is a major employer in the area and makes a significant impact on the lives and future prospects of its learners who travel from across London to study with us. The College is also the sponsor of London South East Academies Trust, a growing Multi-Academy which is rapidly developing a track record of academic and financial success. With a combined turnover of circa£65m and the ambitious growth plans of the group, there has never been a better time to join this exciting organisation.
Benefits
The benefits package includes annual leave of 27 days (excluding bank holidays) plus 3 efficiency closure days during Christmas, up to 2additional College closure days, and leave for volunteering (pro rata for part time staff).There are excellent pension schemes, including employer contributions(Teachers’ Pension Scheme, Local Government Pension Scheme or Nest). Staff also have access to our Employee Assistance Programme, free onsite parking, salary sacrifice cycle to work/bike loan scheme and annual season ticket loan. Youwill have access to onsite gym at Bromley, discounts in inhouse restaurants and hair and beauty treatments.
Accreditations
As employers, we recognise and embrace our legal and quality-assurance framework responsibilities, and use these frameworks, as well as other accreditations and schemes, to further develop our development and progress of Equity, Diversity and Inclusion. We also acknowledge that there is always more that we can learn, and so we use these accreditations to provide an external lens and share/gain best-practice information.
In line with KCSIE (Keeping Children Safe in Education) guidance we conduct social media checks for all candidates who are shortlisted for roles in order to ascertain their suitability to work with children and young adults.
Equal Opportunities
London South East Colleges is fully-committed to being an Equal Opportunities Employer, and creating a diverse and inclusive workspace, free from discrimination and harassment. We welcome and encourage applications from all, regardless of race, nationality, ethnic origin, religion/belief, sex, gender identity, sexual orientation, disability, age, parental status and/or marital/partnership status.
As a Disability Confident –Committed employer, we will offer an interview to any applicant that declares they have a disability and meet the minimum job role criteria.
If you have accessibility needs and/or require any adjustments for the application and interview process, please let us know.
If you have any specific enquires about the role, please email us at peopleservices@lsec.ac.uk