Hours:

In a full-time Branch based role; you will be working 36 flexible hours across Monday to Saturday to support operating hours in the branch. (We will however consider part time hours if required.)

Salary:

£22,900 Per Annum plus Area Allowance £5,200 Per Annum

Closing Date:

Wed, 27 Nov 2024

We are recruiting for a Customer Service Consultant within Croydon branch.

You have the opportunity to join our team and become one of the faces of Skipton Building Society. We are also interested in who you are as a person. Why? Because our membership is made up of many different kinds of people and we want our employees to be just as diverse.

Our purpose is to help more people have a home, help people save for life ahead and support long term financial wellbeing.

You will be engaging in conversations to find out our customers’ needs, providing information to customers about our full savings range, products and services that we offer. By really listening to, and getting to know our customers, you will help them to review their circumstances and what their goals are, whether that be financial, family, retirement, peace of mind or even a new home and through this proactively identify the most appropriate products to suit their needs. All the while providing a straightforward, helpful service that lets your enthusiasm shine through.

Together, you can help us build a better Society

Who Are We?

Not just another building society. Not just another job.

We are the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We do not have shareholders; we are owned by our members.

Our colleagues say Skipton Building Society is a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.

Whatever your background, and whatever your goals, we will help you take the next step towards a better future.

Branch Life

Our branches are the heart of our local communities, however increasingly our customers want the flexibility of doing transactions online and engaging with us via our contact centre. In branch we can support our customers face to face, virtually and by outbound contact so we are reaching our customers at relevant times. So, whether you are promoting a new product or resolving a problem, you will always place our customers’ needs at the heart of everything you do and provide a first-class service every time.

For our customers, you will be more than just the friendly face and voice of Skipton Building Society. You will be a listener, a problem solver and in time a fountain of knowledge to help them achieve their financial goals.

What Is In It For You?

• Annual discretionary bonus scheme: on average our Customer Consultants received an on-target bonus of 8% dependent on personal and company performance. This means you could receive a possible £1,790.00 per annum.

• 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days after 5 years.

• Holiday trading scheme allowing the ability to buy and sell additional annual leave days

• Generous employer pension contributions – up to 10% per annum dependent on employee selection

• Access to the Lifeworks, via telephone or online 24/7. Giving free access to wellbeing apps, including Employee Assistance Programme and online employee discount platform including retailers, entertainment, eating out and travel.

• There are always initiatives to get involved with charities with two paid volunteering days for you to use each year.

What Will You Be Doing?

• Engaging, understanding and identifying customer needs through asking great questions, listening to customers specific circumstances and tailoring the relevant solution to their needs whilst ensuring the right outcome for the customer and the society.

• Acting as the first point of contact for customers in branch with enthusiasm and a desire to help our customers.

• Proactively contacting our customers over the phone to identify and discuss their needs.

• Educate each customer on a range of products and services as well as the different communication channels they can utilise to engage with us directly.

• Use internal systems to ensure that a customer’s records are accurately maintained and are up to date, whilst ensuring vulnerable customers are identified and supported appropriately.

• Adhere to and understand the appropriate policies, standards, controls and limits of authority applicable to your role, supported by training, coaching and appropriate communication.

What Do We Need From You?

• Passion about delivering exceptional customer service

• Enjoy meeting new people and engaging in purposeful conversation

• Work well with others, with a ‘one-team’ mindset across multiple channels.

• Have excellent communication, engagement and listening skills

• React fast when the day gets busy and handle a wide variety of different customers – with excellent time management

• Are able to deliver outstanding customer service either from a face to face or a telephony background

• Are open to a broad range of activities even if outside of standard expectations

• Are able to grow, adapt and change accommodating business needs and priorities

What's involved with this role:

Interim Customer Care & Quality Manager

Reference no: CLA TCL 0009 6CEC / 1

Pay Rate: £25.48 per hour PAYE

37 Monday – Friday, normal working hours

This opening assignment is for 6 months

City: CROYDON, LONDON

Croydon office Tues/Wed/Thurs. Home working on Mon/Fr

Role would have a team leader reporting into the who has approx 9 direct reports who are the customer and quality exec who log the defects.

The role is the manager position to ensure the TL and team log and complete all defects in the agreed timescales and work collaboratively with the construction teams to escalate where needed for swift resolution. A strong manager who could pick it up quickly with strong transferable skills. They definitely need to be strong on CRM, excel and reporting.

Qualifications:

A degree in business administration or a related field is often required.

Knowledge:

Knowledge of defect management as they may struggle otherwise with knowing what is wrong with the process/team etc.

Experience:

Experience in customer service, management, or quality assurance can also be beneficial.

Skills & Abilities:

Excellent communication and leadership skills
Ability to analyse data and make decisions based on their findings.


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.


Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address.

Please feel free to apply to us directly via jobs@tclrec.com by quoting the job reference and exact job title.

To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.

ALD
1

Job Ref: CLA TCL 0009 6CEC / 1


Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

Customer Care & Quality Manager needed in Croydon

The rate is £25.48ph PAYE

This is a temporary role

The reference number is: 0009 6CEC / 1

The successful candidate will lead and manage the Customer Care & Quality Team responsible for logging all defects and ensuring correct policies, procedures and requirements are in place to ensure the best quality new home for customers at the point of handover from delivery.

The role is responsible for benchmark snagging and handover standards, working closely with key stakeholders to ensure the standards are met and defects resolved in a timely manner. What we are looking for: Ideal candidate will have experience delivering excellent customer service in a customer focused organisation. We are looking for someone with great attention to detail, comfortable with working in a fast paced environment and proven ability to lead and manage a high performing team.

Key Responsibilities:

• Manage the team of Customer Care & Quality Executives ensuring KPIs, objectives and targets are met
• Work closely with Delivery Team to ensure contractors are being managed to complete works within the agreed timescales
• Motivate, inspire, coach and develop individuals to achieve outstanding performance through personal leadership style and behaviour
• Responsible for setting and documenting the handover Standards agreed in the Employer Requirements and working with
• Delivery to ensure these are met

Due to high volumes of CVs received, we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to Kirsty@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

You can also follow us at Twitter/Facebook/LinkedIn or via our website

Service Care Legal are recruiting on behalf of a London-based housing association who are seeking a Litigation Solicitor to join their team on an initial 3 month contract basis. Please find below further details with regards to this position.

ROLE: Housing Litigation Lawyer
LOCATION: South London
RATE: £34.77 to £38.28 per hour LTD
CONTRACT: 3 months, 35 hours per week

Please note that this role would be hybrid working.

The Role

• To manage a caseload of matters in relation to housing management, landlord and tenant and other contentious litigation matters
• Caseload would consist of disrepair, tenancy management possession claims, ASB and landlord & tenant matters
• To draft legal proceedings, witness statements and pleadings

The Person

• A qualified Solicitor, Legal Executive or Barrister with a current practising certificate
• Experience of working within the public sector (e.g. Housing Association, local authority)
• Strong technical understanding of housing litigation cases

If this Housing Litigation Lawyer role sounds like an opportunity of interest, please feel free to reach out to Lloyd Stanley on 01772 208969, or email lloyd.stanley@servicecare.org.uk. We also welcome referrals for this position, where a successful recommendation would be worth £250 each.

A Vacancy at Croydon Health Services NHS Trust.


Paediatric Neurodisability Health Care Assistant

*A rare opportunity has arisen for a Band 3 to join our team of HCAs as part of the Paediatric Neurodisability Nursing Team at St Giles School*

Tulip- The Paediatric Neurodisability Nursing Service have a Special School Nursing Team based out of St Giles School. The role will support CYP with disabilities and complex health needs to attend school by delivering daily planned healthcare interventions. HCAs support with enteral feeding, catheter and stoma care, assisting the nurses with the delivery of respiratory symptom management plans and the administration of risk assessed medications during the school day. The role comes with training and support offering the completion of the HCA care certificate as part of the initial preceptorship period.

Additional non-clinical tasks include reviewing continence needs and product provision via the Tena, Indigo system, management of stock and equipment including Nutricia Homeward, monitoring and recording of regular heights and weights and support during the delivery of public health clinics held at the school.

Please note this role isMonday- Friday 32.5hrs per week term time only 08.45-15.45and the salary will therefore be pro rata at 77% of the total AFC Band 3 with HCAs outer London allowance.



The Paediatric Neurodisability Nursing Team provides co-ordination and case management of children with highly complex and unstable long-term conditions in partnership with health, education and social care organisations.

The aim of the service is to provide a dedicated specialist children’s nurse to promote standards of excellence and manage the clinical risk of complex, unstable and vulnerable children in the community within the context of family centred care thereby reducing the need for secondary care interventions.

The Special School Nursing Pathwayfacilitates children and young people with healthcare needs, between the ages of 2 and 19 years of age, to access the education curriculum. The Band 3 healthcare assistants support the staff nurses to provide nursing care to children and young people with complex medical needs and learning disabilities carrying out daily clinical care as allocated by the nurse in charge. The post holder will work between the special schools in Croydon and be based at St Giles School.

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.

Our main hospital site, Croydon University Hospital is one of the busiest in London. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children’s Hospital at Home cares for children with long-term conditions without them having to come to hospital.

Across the NHS everyone is working hard to meet growing demand and we’re no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training. Croydon University Hospital plays an active role in training the clinicians of the future and works in partnership with major London universities

If you want the opportunity to have a real impact, challenge yourself and be part of an NHS Trust then a career at Croydon Health Services could be just what you’re looking for.

Please see the attached supporting document which contains more information about the role, please contact the manager if you have any further questions. Please note, if sufficient amount of applicants are received this job may close earlier than it's closing date.

PLEASE NOTE: Advert will close once a sufficient amount of applications have been received.

Interview date: TBC


This advert closes on Tuesday 5 Nov 2024

Please see the attached supporting document which contains more information about the role, please contact the manager if you have any further questions. Please note, if sufficient amount of applicants are received this job may close earlier than it's closing date. PLEASE NOTE: Advert will close once a sufficient amount of applications have been received. Interview date: TBC

Service Advisor Vacancy -Croydon
Salary: £29,000 Basic OTE £41,000 + and company benefits
Working hours: Monday to Friday, 8am - 6pm, Saturday mornings on a rota - full time, permanent position

OC18974

We have a new vacancy for a Service Advisor for my client's main dealership in Croydon. Excellent opportunity for a Service Advisor to join a high performing team. This role suits a Service Advisor looking for a long-term role.

Fantastic benefits package that includes:

• Competitive starting salary
• Company pension scheme

Role:

• This Service Advisor position entails dealing with the customer as they wish to book their vehicle into the workshop. Delivering high levels of customer service you will find their requirements and advise on cost, time scale and what exactly will happen
• The role is with a busy dealership that requires someone who can deal with the volumes while delivering a high standard of customer service

Requirement:

• The right individual must have previous motor trade experience. We may consider someone from an independent garage who can show the knowledge, confidence and driven manner.
• Have a steady work history
• At least 2 years' experience working within the motor trade / car dealership as a Service Advisor
• Pinnacle or Kerridge experience is preferable but not essential. Having experience with some sort of dealership system.
• Looking for a confident, friendly and professional individual with a strong customer service background.

All applications will be treated with the utmost confidentiality

INDAS

Consultant: Jack Adams

Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.

We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers

Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.

Would you like a Customer Service Advisor role within a supportive, friendly team in a business that makes a difference, offers hybrid working and early finish on Fridays, and that puts an emphasis on looking after its staff - valuing your ideas? Do you pride yourself on taking ownership of queries and issues, seeing them through to a successful conclusion?

A well established, industry leading non-for-profit organisation are looking for a Customer Service Advisor to join their collaborative client facing team. In this fast paced, busy role you will be responsible for providing an efficient and seamless support function to customers across the UK via phone, e-mail and letter, providing empathy. Your ability to priortise, multi-task and adapt to urgent situations will be very important, along with your impressive attention to detail and strong written and verbal communication skills.

As Customer Service Advisor, your new role will involve:

- Being a point of contact for all customers throughout the UK providing over the phone and email advice and support
- Taking ownership and resolving escalations, queries, issues and complaints, effectively and efficiently via phone and e-mail through a creative approach
- Keeping both customers’ accounts and own records accurately updated on all systems ensuring the quality of information is maintained
- Supplying costs and charges for equipment, helping the client to understand which service they require
- Liaising with site contacts to clarify information and check assess for deliveries and collections
- Issuing invoices, allocating correct services, chasing payments and initiating dispatch of equipment
- Cross-selling and promoting additional services
- Using the CRM database and client portal to manage requests for services

I'm interested in speaking with candidates who have experience working as a Customer Service Advisor; Customer Service Administrator; Customer Service Executive, Associate, Agent; Customer Services Advisor, Executive; Call Centre Advisor, Agent or Contact Centre Advisor, Agent in a highly pressurised environment, and who possess the essential ability to multi-task and take ownership of all queries and issues from customers - in a sensitive and empathetic manner. Solid IT skills in MS Office (in particular MS Excel) are important too along with experience using a CRM database.

Salary for this position is c. £26,000 p.a. (depending on level of experience).

Benefits include up to 10% bonus, hybrid working from home, great pension contribution, free parking, team lunches / dinners, early finish on Fridays and private healthcare insurance.

The business offer free parking on-site at their offices. If you're taking public transport the offices are easily accessible via bus. The nearest train station is 15-20 minutes walk away.

Proud member of the Disability Confident employer scheme

Why Superdrug?

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.
We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.
Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.
Here's the exciting bit…a day includes

Role Purpose:
This is a great opportunity to join the IT Service Desk team that provides technical support to our store and head office colleagues. Working as Service Desk Analyst, you will be part of a team that wants you to learn and grow your IT career

A typical day in this role includes:
Provide technical support, responding to incidents and service requests raised with the Service Desk via phone, email and remote control
Provide technical support, responding to incidents and service requests raised with the Service Desk via phone, email and remote control
Provide first-line investigation and diagnosis.
Ensure all incidents and service requests are logged and assigned, with appropriate levels of detail, categorisation and prioritization
Take pride in ensuring that incidents are responded to and resolved in a timely manner to meet defined service level targets.
Complete relevant and skilled investigations, before escalating to other support groups.
Maintain a high degree of customer service and adherence to ITIL service management principles, taking ownership of incidents and requests, and being proactive when dealing with users


This job is a good fit for you if:
You enjoy learning new skills and putting them into practice
You are good at self-management and can prioritise your time
You can easily and effectively communicate with your peers and your customers
You are motivated by delivering great service
You get satisfaction through understanding and resolving a problem
You are curious and proactive, and keen to develop your skills

What you’ll need:
Excellent communication skills
Able to flex your communication style to suit your audience
Willingness to learn and take on new challenges
Experience in a customer service role would be an advantage


Here's what's in it for you
33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
2 staff discount codes for yourself and a family member or friend
30% discount on Superdrug Own Brand Products both in store and online
Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
Company pension matching and bonus
We offer Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK
We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
Unrivalled Learning and Development programmes
Come and be part of something special.
Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.
For information on how we manage and store your data please go to https://www.superdrug.jobs/privacy-policy/

Service Care Solutions are working with a reputable non profit provider who deliver crucial support to individuals that are suffering with substance misuse issues, starting in the late 70's originally offering accommodation solutions to recently released prisoners they are now recognised as a nationwide provider that help thousands of service users on a daily basis within the community, what they hope to achieve in the future is to continue to make a positive difference in people's lives with Recovery Practitioners and clincial staff.

Organisational Values:

• Believing In People
• Being Open
• Being Compassionate
• Being Bold and Making a Difference.

The Ideal Recovery Practitioner:

• A solid understanding of substance misuse issues.
• Excellent communication and IT skills.
• Proactive and independent work ethic.
• Knowledge of mental health interventions and services.
• Strong interpersonal skills for collaborative work.

Expectations of the Recovery Practitioner:

• Opiate Substitute Treatment.
• Managing a caseload.
• Taking part in MDTs.
• 1:1 work

Compliance Requirements:

• Enhanced Child And Adults DBS (Within 12 Months/Update Service Registered)
• Valid Right to Work
• Most Recent Employment References

About Service Care Solutions Recruitment Agency & How to Apply:

Originally forming in 2005 Service Care Solutions is a UK based recruitment agency consisting of various specialist divisions, SCS started their first recruitment support within substance misuse over 18 years ago so their unique consultants know exactly which type of staff to look for in the sector and recognize potential and talent in Recovery Practitioners that others may miss.

Service Care Solutions can facilitate processing of new DBS's free of charge for any candidate who meets the above requirements and is engaging with our compliance procedure.

If you would like to be part of our exceptional Recovery Practitioner candidate base and apply for the above role please contact Vinny Kerrigan on 01772 208963 or email your CV directly to vincent.kerrigan@servicecare.org.uk

Unfortunately due to the high traffic of candidates that apply for our roles we can only endeavour to respond to candidates that have relevant experience for this role!

The Benefits of Service Care Solutions:
* Four weekly payroll runs
* £250 training allowance
* Excellent pay rates
* Exceptional referral bonuses
* Specialist Substance Misuse consultants offering single point of contact
* Frequent notifications for upcoming opportunities via text and email
* Ltd and PAYE payment options available
* Nationwide provider of substance misuse staff to over 40 different NHS trusts offering substance misuse services and over 200 local authorities.
* DBS disclosures provided via fast track online services free of charge.

Marshall Fleet Solutions (MFS) are currently seeking a depot manager to manage their Croydon service depot.

SCOPE OF RESPONSIBILITY:

• To manage the day to day Workshop activities and to ensure that the relevant and set financial, productivity, stock control and quality performance measures are met

• To input into the overall contract management team as required in order to ensure that the relevant key contract objectives are achieved

• To maintain and build employee and customer relations to ensure that the Workshop operation achieves all set financial and cultural objectives/targets

• Manage Both Direct and Indirect staff and ensure performance is monitored

• Manage the budgeted site hours and ensure invoicing is carried out on a daily basis and kept upto date

PURPOSE OF THE POSITION & ESSENTIAL JOB FUNCTIONS

• To manage all Workshop P&L / KPI's, Direct and Indirect Costs, Productivity & Compliance objectives

• Ensure all paperwork including Invoicing is completed as part of a daily task and any issues escalated to the BSM

• To ensure legislative requirements, Group Health and Safety and Safe Systems of Work are adhered to within the Workshop operation

• Responsible for the recruitment of Workshop team members i.e. Workshop Supervisors, Technicians & Administration

• To undertake departmental/resource planning and delivery against these plans

• To provide the required operational information and to ensure that departmental systems/reports are maintained

• To deal with any disciplinary/grievance matters in line with Company procedures

• To plan and manage resources in-line with set budgets, whilst considering priorities of the customer & Workshop operations

• To communicate effectively across all functions and in particular the Human Resources, Finance and Central Parts functions

• To build rapport, develop trust and respect from both internal and external customers

• To provide daily/weekly operational reports and status updates and review as required

• To ensure the timely investigation and resolution of operational and Health and Safety issues

• To manage through others by setting targets, objectively measuring performance, providing regular feedback and coaching as required through company appraisal process

• To motivate and develop staff through controlled delegation in order to achieve team goals with a view to career progression and succession planning

• To undertake such duties as may be reasonably required for the effective operation of the function

• To contribute towards the continuous improvement of processes/methods and operating practices within the department

• Maximise the use of internal suppliers wherever possible, promoting their use with own staff, operators and external customers alike.

BASIC QUALIFICATIONS

Education:

• A formal qualification in the repair and servicing of road vehicles

Experience:

• Minimum of 5 years in depth experience of operational procedures and standards.
• Experience of Process Review & Implementation.
• Experience of people management and leadership within a professional business environment
• Understanding of operational KPIs and the implications of quality & VOSA's "Guide to Maintaining Roadworthiness."
• Working knowledge of Disciplinary and Grievance procedures
• Has practical understanding of using information technology and systems
• Experience of the management of Health and Safety
• Experience of managing Key Performance Indicators and finances
• Experience of establishing and building positive and effective customer relationships.

Knowledge and Skills:

• Is able to build rapport and develop trust in order to gain respect from customer and all areas of the business.
• Can balance and forward plan the day to day thinking and can assess the commercial implications of plans and actions taken.
• Is an effective time planner with the ability to balance workloads and work to set deadlines.
• Can demonstrate commercial awareness and understands the contractual operating environment.
• Is able to operate fluently with the Microsoft Word, Excel, PowerPoint and Outlook
• Is able to communicate effectively, both verbally and in writing.
• Can demonstrate sound planning and control skills in order to achieve KPI's as well as developing the operation to achieve
• Is able to appropriately report at operational status review meetings

ADDITIONAL LOCAL NEEDS

• To support local operations as and when required

Service Care Solutions is seeking a Health and Safety Advisor for a client in Croydon.

You will play a key role in managing and improving the H&S Management System, supporting managers and colleagues to ensure safety policies are consistently applied.

This is a full time, permanent role offering £46,305 per annum.

Key Responsibilities:

• Assist in developing, reviewing, and implementing H&S policies and procedures.
• Provide daily support to managers on H&S matters, promoting a culture of risk accountability.
• Conduct audits, inspections, and risk assessments to ensure compliance and safety.
• Support accident reporting and lead investigations when necessary.
• Deliver H&S training and collaborate with managers to enhance safety practices.

About You:

• Strong knowledge of H&S legislation and best practices.
• Excellent communication, analytical, and organizational skills.
• Experience in H&S policy development and practical risk reduction.
• Ability to influence and engage colleagues at all levels.
• NEBOSH Certificate

If you have any questions, please contact Hona on 01772 208967 or email hona.bzowska@servicecare.org.uk

This is an interesting and exciting role in the Financial Investigation Unit that is part of the Investigation and Enforcement Services directorate.

The candidate will be working on a new Financial Investigation Team created as a result of the Companies House Reform Act. This will contribute to the wider objectives of the Companies House reform legislation and to the protection of the UK, its citizens and its economy from economic crime.

The primary responsibility will be the planning and preparation of financial investigations for the purpose of confiscations under POCA in England and Wales, presenting case material including financial statements and attending court if necessary.

This is a travelling officer role and the job holder must be prepared to undertake travel with some infrequent stays away from home. On occasions, the job holder must also be prepared to work unsocial hours.

The Insolvency Service is a leading Government agency which plays a crucial role in providing essential services to the public and to business. The work we do is important to the proper functioning of markets, the economy in general and support for thousands of people each year who are in financial difficulty.

Inclusive and diverse teams are important to us. We welcome and encourage applications from everyone, including groups underrepresented in our workforce. The Insolvency Service strives to ensure that the agency is a safe, inclusive and welcoming place for everybody to bring their true self to work and to help the agency to achieve its diversity objectives. We have 10 active employee network groups available to join or become an ally, these include, Carers Network, Disability & Health, FACES Network Group, Grass Roots, LGBT+, Mind Matters, No Limits, Part Time Workers, The Shed, and Women’s Network Group.

We offer full-time, part-time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, though our Engagement network or in their own local communities via volunteering opportunities.

The Insolvency Service is a great place to work, learn and grow your career!

The post holder will:

• be confident in their ability to produce excellence in investigations as directed, with an ability to innovate and to operate in a high governance environment, under pressure both alone and working as part of a motivated team.
• be responsible for their own casework and will be expected to conduct and successfully manage a number of investigations at any one time. You will play a full part in the operation of the team including project work when required
• assist providing guidance and support in all matters relating to financial investigation. You will therefore need to be an experienced practitioner and be able to conduct Proceeds of Crime Act investigations in respect of POCA Parts 2 and 8 powers, and importantly, be fully conversant in their use with recent evidence of completing confiscation statements. POCA work will be in support of the wider criminal investigations undertaken by the Criminal Investigation Team.

Responsibilities

The successful candidate will:

• the successful candidate must be authorised to conduct confiscation investigations in England and Wales using POCA Part 2 powers
• the successful candidate must be authorised to conduct money laundering investigations in England and Wales using POCA part 8 powers
• work within an investigation framework and complying with Insolvency Service and legal standards
• maintain your AFI accreditation status on FISS by undertaking CPD as necessary
• research legislation
• produce investigation plans to deliver managerial objectives
• liaise with the stakeholders in respect of evidence gathering and timetables
• be effective and proactive in client relationship management
• gather the evidence identified to meet the requirements of the investigation plan
• make court applications in respect of POCA orders & warrants
• produce high quality POCA statements for the Crown Court and for management
• prepare case files for prosecutors
• manage CPIA disclosure responsibilities
• comply with data management requirements under DPA 2018 and GDPR
• complete tasks as efficiently as possible and play a full part in all aspects of the operation of the team

We are a leading Government agency which plays a crucial role in providing essential services to the public and to business. The work we do is important to the proper functioning of markets, the economy in general and support for thousands of people each year who are in financial difficulty.

Inclusive and diverse teams are important to us. We welcome and encourage applications from everyone, including groups underrepresented in our workforce. The Insolvency Service strives to ensure that the agency is a safe, inclusive and welcoming place for everybody to bring their true self to work and to help the agency to achieve its diversity objectives. We have 10 active employee network groups available to join or become an ally, these include, Carers Network, Disability & Health, FACES Network Group, Grass Roots, LGBT+, Mind Matters, No Limits, Part Time Workers, The Shed, and Women’s Network Group.

We offer full-time, part-time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, though our Engagement network or in their own local communities via volunteering opportunities.

The Insolvency Service is a great place to work, learn and grow your career!

You will be part of engaged and motivated teams delivering high quality strategic/tactical management information and analysis, which will support our stakeholders and allow them to make informed business decisions.

This is an exciting role in the Income Accounting Team function within Core Finance, where the successful candidate will work closely with key stakeholders such as funding partners, executive leads and internal finance teams, to support the agency's financial position by ensuring we are adhering to mandatory requirements and carrying out financial health assessments.

Responsibilities

The successful candidates will be responsible for:

• Supporting the Agency’s Accounting Officer by assessing proposals and providing professional advice.
• Scenario planning and modelling for relevant income streams.
• Leading on associated audit items and assist on clearance of management letter points or GIAA recommendations.
• Assisting with accounting assumptions, financial judgements and any associated financial disclosures for relevant income streams.
• Supporting project and finance business partners to undertake financial health assessments around income.
• Assisting and provide assurance that mandatory requirements (such as HMT guidance and Cabinet Office controls) are adhered to.
• Working with and supporting internal and external stakeholders such as funding partners, executive leads and internal finance teams.

Customer Team Leader
Location: The Co-operative Food, 61 Lower Addiscombe Road, Croydon, CR0 6PQ
Pay: £13.32 per hour plus including London allowance
Contract: 12 hours per week + regular overtime, permanent, part time
Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.

Full, paid training provided
You can now apply for this role using your mobile device (no CV needed!)


You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales.


We're looking for Customer Team Leaders to join our team at Co-op.


When you join Co-op, you'll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.


As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to help lead the store team - coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.


At Co-op, we do things a different way. For over 175 years we've been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.



What you'll do
- Friendly and thoughtful service - you'll give friendly, welcoming, easy, helpful and thoughtful service every day, support with tasks on the post office counter, often taking ownership for managing the store and handling challenging situations
- Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
- Make sure that the store remains safe, legal, and fully operational
- Manage diligence checks and stock accuracy to make shopping a great experience for our customers
- Support your store manager by deputising when they're not working and delivering a variety of HR processes
- Lead the way when introducing new products and services in your store - work closely with your team to implement change and encourage open and honest feedback
- Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan

This job would suit people who have
- A genuine care for the needs of customers and members
- The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
- Great people skills, with the ability to build positive relationships with customers and colleagues
- Strong organisational and problem-solving skills
- A desire to learn, grow and develop your leadership skills
- The flexibility to work a range of different shifts

Why Co-op?
- Full, paid training and dedicated support for your personal development and career progression
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
- A pension scheme with up to 10% employer contributions
- Wagestream- a money management app giving you access to a percentage of your pay as you earn it
- 36 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- YuLife - an app rewarding you for healthy behaviour with discounts and vouchers for your favourite brands
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme

Building an inclusive workplace


We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.


If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.


We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.


If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.


You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.


You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.


As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.