Total 135 customer service job vacancies in coventry warwickshire cv12 0pb

To provide a highly visible point of contact for patients or a representative raising an enquiry or complaint. To function as a key point of contact for patients or their representatives through consulting with them to understand and to take details of their enquiry or complaint, whether that be in person, over the telephone or by written correspondence. To produce high quality acknowledgement letters, confirming the complaint details and the patients or their representatives desired outcome. To provide comprehensive support to those accessing and using the service through explaining and agreeing with them how their enquiry or complaint will be investigated. To maintain an exceptional understanding of data protection regulations and the Complaints Policy to ensure that patient information in only shared when it is appropriate to do so. To ensure all contacts are kept fully updated throughout their case. To refer clients to advocacy services and other health and social care services when appropriate. To plan and facilitate complaint meetings and other methods of resolving patient, family, and carers concerns. Communicate complex and sensitive information to patients, relatives and carers in a compassionate manner and advise them of their options if they are dissatisfied with the outcome of their enquiry or complaint. Maintain an excellent awareness of the Trusts Patient Safety Process and to recognise and flag when any issues raised within a complaint may constitute a patient safety incident. Work in close collaboration with staff across the Patient Relations Team and wider Trust to ensure we deliver a patient centred approach to the handling of enquiries and concerns. Maintain accurate and up to date electronic case records on the Trusts incident management system and on other programmes, such as Microsoft Excel. Maintain a good working knowledge of accessibility standards to identify any requirements of service users and to make reasonable adjustments wherever required to provide an accessible service. Participate in appraisals and personal reviews and work to achieve agreed set objectives. Participate in appropriate training and development activities. When required cover the work of colleagues during periods of absence or peak workloads. Undertake any other duties as required by the Patient Experience management/coordinators in accordance with the grade and nature of the post. For further details of the role please see the attached job description.

Your new role
Job Title: Site Service OfficerLocation:Primary School, CoventryJob Type:Permanent, Full-TimeStart Date:As soon as possible
About Us:
We are a vibrant and inclusive primary school located in Coventry, dedicated to providing a safe and nurturing environment for our students. We are looking for a committed and reliable Site Service Officer to join our team and help maintain our school premises to the highest standards.
Key Responsibilities:

• Ensure the school premises are clean, safe, and well-maintained.
• Perform routine maintenance and minor repairs.
• Oversee security of the school buildings and grounds.
• Manage and supervise cleaning staff.
• Coordinate with external contractors for major repairs and maintenance.
• Ensure compliance with health and safety regulations.
• Assist with setting up for school events and activities.

Requirements:

• Previous experience in a similar role is preferred.
• Strong understanding of health and safety regulations.
• Ability to perform minor repairs and maintenance tasks.
• Excellent organizational and time-management skills.
• Good communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Flexibility to respond to emergencies outside of regular working hours.

Benefits:

• Competitive salary.
• Pension scheme.
• Opportunities for professional development.
• Supportive and friendly working environment.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Collect used equipment from service users in a safe and efficient manner in accordance with departmental and Trust procedures. Sort used equipment by decontamination category as specified by departmental procedures. Participate in daily housekeeping and equipment preparation checks in accordance with Trust and national standards. Undertake daily user tests & approvals as required on washer-disinfectors Undertake cleaning of medical devices by the use of washer-disinfectors or manually where required using personal protective equipment provided. Be able to recognise all surgical instruments and identify trays used within the trust once full competence training is completed. Examination of cleaned devices to validate cleaning processes. Assemble instruments and checking for safety and correct function in accordance with departmental procedures, specifications and best practice. Ensure cleanliness / follow clean room dress procedures and dress codes in the rest of the department and hospital. Package instruments as specified in the clean room. Maintain correct work patterns in dirty and clean zones of the sterile supply unit and conform to clean room requirements as per operational directives. Use of autoclaves to sterilize devices ensuring cycle runs meet prescribed parameters and undertaking daily user tests as required following training. Receipt of equipment requisitions from service users, preparation, dispatch and transportation to destination ensuring correct delivery of items. Maintain stocks of process / raw materials and identify any deficiencies to department supervisors. Assist with stock inventory checks in accordance with Trust and departmental procedures. Ascertain priorities during times of peak workload by discussion with departmental supervisors. Comply with departmental systems for signing off items assembled/checked and adhering completely to the use of tracking and traceability systems and documentation. Take part in on call rota once competence training is completed. Ensure that departmental policies are followed to ensure departmental registration to European quality standards for sterile services. For further details please see the attached job description.

Job Introduction

We are recruiting for a Service Advisor to join our Audi Dealership in Coventry. The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis.

Excellent basic salary with OTE of £34,000 plus car and benefits.

You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services.

Role and Responsibilities

• Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload
• Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
• Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
• Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.

About you

• You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers.
• A well-presented individual with a desire, attitude and character to succeed.
• Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives.
• You will have good organisation and administrative skills, knowledge of dealer management systems would be an advantage but is not essential.
• Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.

What we offer

• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Free Parking / On-site Parking
• Company Events

Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today. If you are looking for similar motor trade jobs you can also join our Talent Bank.

A full time vacancy for a Sterile Service Technician role is now available at UHCW NHS Trust. The successful candidate will work as part of a dedicated and hard-working team in the decontamination and reprocessing of reusable medical devices within the Sterile Services Department.

If you are flexible, hard working and have a keen eye for detail, come and join the team that keeps the surgical services throughout the Trust going, saving lives 365 days a year.

We decontaminate, reprocess and return all reusable surgical equipment from UHCW NHS Trust and various other facilities - over 200 000 items a year, from single instruments up to surgical sets containing 100+ instruments.

Previous experience of working within a sterile services environment would be advantageous but not essential, as full training will be given by our experienced training team.

The ideal candidates will:
• Be diligent in their work
• Have an excellent eye for detail
• Possess the ability to focus and avoid distractions
• Be team players but also confident working on their own initiative
• Be confident in closely following specific work instructions once trained

Closing Date: Please be advised that this job advert is capped for numbers and will close as soon as sufficient applications have been received.

Previous applicants need not apply.

University Hospitals Coventry and Warwickshire NHS Trust, rated as Good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence®designated organisation – please click the link for further details about this prestigious award.Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
• Collect used equipment from service users in a safe and efficient manner in accordance with departmental and Trust procedures.
• Sort used equipment by decontamination category as specified by departmental procedures.
• Participate in daily housekeeping and equipment preparation checks in accordance with Trust and national standards.
• Undertake daily user tests & approvals as required on washer-disinfectors
• Undertake cleaning of medical devices by the use of washer-disinfectors or manually where required using personal protective equipment provided.
• Be able to recognise all surgical instruments and identify trays used within the trust once full competence training is completed.
• Examination of cleaned devices to validate cleaning processes.
• Assemble instruments and checking for safety and correct function in accordance with departmental procedures, specifications and best practice.
• Ensure cleanliness / follow clean room dress procedures and dress codes in the rest of the department and hospital.
• Package instruments as specified in the clean room.
• Maintain correct work patterns in dirty and clean zones of the sterile supply unit and conform to clean room requirements as per operational directives.
• Use of autoclaves to sterilize devices ensuring cycle runs meet prescribed parameters and undertaking daily user tests as required following training.
• Receipt of equipment requisitions from service users, preparation, dispatch and transportation to destination ensuring correct delivery of items.
• Maintain stocks of process / raw materials and identify any deficiencies to department supervisors.
• Assist with stock inventory checks in accordance with Trust and departmental procedures.
• Ascertain priorities during times of peak workload by discussion with departmental supervisors.
• Comply with departmental systems for signing off items assembled/checked and adhering completely to the use of tracking and traceability systems and documentation.
• Take part in on call rota once competence training is completed.
• Ensure that departmental policies are followed to ensure departmental registration to European quality standards for sterile services.

For further details please see the attached job description.


This advert closes on Wednesday 20 Nov 2024

We are looking to recruit a site services officer to support our site teams across the trust.This role plays a crucial part in the smooth running of our schools. Under the day-to-day supervision of the Senior SSO and under the direction of the MAT Facilities Manager and schools SLT you will support the site team in the provision of all site service activities during the week and the weekdays as cover.
This includes janitorial, cleaning, maintenance, and monitoring duties and ensuring the site is safe, well-maintained, attractive, and a suitable environment for the educational and community activities taking place on-site and across other schools in the MAT as required.

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias. We currently have 5 well-established Children's Residential Homes within the city and a forward-thinking vision to open additional homes enabling Coventrys young people to stay closer to their family, friends, and community. Children in our care come from a variety of backgrounds and in order to deliver the best possible care it is vital that we have a workforce that represents and understands their unique experiences and perspectives. Our Values In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do. Our Values are: Open and fair: We are fair, open, and transparent. Nurture and develop: We help and encourage everyone to be their best and do their best. Engage and empower: We talk and listen to others, working together as one. Create and innovate: We embrace new ways of working to continuously improve. Own and be accountable: We work together to deliver the best services for our residents. Value and respect: We put diversity and inclusion at the heart of all we do. What is the job role? Are you passionate about supporting children and young people in residential care and committed to driving positive change? Join our team as a Service Development Co-ordinator where youll play a central role in enhancing the services and support we provide. As a Service Development Co-ordinator, youll coordinate and support various initiatives within our Children Residential ServicesWorkforce Development. Your key responsibilities will include: Collaborating across the team to lead and advance service improvements that align with our strategy, meet regulatory standards, and support the implementation of the Social Care Academy. Driving change and supporting continuous improvement to achieve performance goals, ensuring better outcomes for children in our care. Promoting and facilitating consultations with children and young people residing in our residential homes to ensure their voices are heard and reflected in our services. Developing and standardising policies, processes, and residential projects to ensure consistent best practices. Researching and integrating insights from external sources, including other residential services, to inspire future service enhancements. This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). Who are we looking for? We are looking for an individual who brings a commitment to inclusivity and understanding of diverse backgrounds and perspectives. To succeed in this role, you should have: A Degree or equivalent qualifications and/or significant work experience. Strong knowledge of relevant legislation, including Childrens Home Regulations (2015), Ofsted Inspection Framework, and Childrens Homes Quality Standards. Understanding of the agenda for children and families and familiarity with policies surrounding equal opportunities. Proficiency in gathering and analysing information from varied sources to measure performance effectively. Experience in financial analysis and the ability to provide insights into financial impacts of decisions. Strong IT skills to support monitoring and evaluating services, alongside experience in creating reports, presentations, and using tools like spreadsheets and databases. Effective communication skills and the ability to present to various stakeholders. Our ideal candidate will also bring personal initiative, adaptability, and the ability to work independently to respond to unforeseen challenges. The children and young people we support come from varied backgrounds, and to provide the best possible care, we are dedicated to building a diverse and inclusive team that reflects and appreciates their unique experiences. Currently, men, especially from ethnic minority backgrounds, are under-represented within our middle-management team.So we would encourage applications from this demographic along withapplicants from all genders and backgrounds, to join us to support young people with respect, empathy, and inclusivity. For an informal conversation about the role please contact:residentialchildrensservices@coventry.gov.uk If you need help or support to complete your application, please visit ouraccessibility pageto see how we can assist you. Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria: Members of the Armed Forces and veterans Are currently in care or have previously been in care If you consider yourself to be disabled or if you have a long-term health condition For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable. Interview date(s): Week commencing 25th November 2024. About Coventry Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change. We are cutting-edge, challenging, youthful, vibrant and diverse. At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things. To deliver the best services to our residents, we need the best people working for us to make a difference to our communities. If you join us, we will provide a fantastic rewards andbenefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements. We will provide you with training and ongoing support to enable you to use the systems and processes already set up within a department. We expect that you can demonstrate good customer service and interpersonal skills and have good computer skills, including experience of using Microsoft Office packages such as Word and Excel. The roles are for a fixed term of 15 months and involve support for you to study for an apprenticeship in Customer Services Level 2.

W This role is vital in ensuring tenants' homes are safe, compliant, and well-maintained.
Key Accountabilities:

• Carry out electrical pre planned maintenance and reactive activities across a multi building site as required.
• Carry out repairs to a variety of building services and demonstrate their competence to multi-skill outside their core trade.
• Be involved with refurbishment, planned and reactive maintenance.
• Work with minimal supervision and can make decisions on the most appropriate repair solution.
• To undertake a continual program of risk assessment in relation to your role.
• Provide exceptional service to our high-profile client and go the extra mile to deliver to the highest quality standard in delivering services in all building areas.

What you'll need to do the role:
The successful candidate will have a completed recognise appropriate Electrical Apprenticeship or other relevant structured Training Program; this could be one or more of the following:

• Level 3 NVQ
• 18th Edition BS7671
• Proven experience of working in a similar environment
• Knowledge and understanding of Electrical Building Services
• Good communication and customer service skills

How to Apply:
If you are a skilled and experienced Electrician with a dedication to quality and customer satisfaction, we would love to hear from you. For more information, please contact Jorden at 01772 208967
If you are a skilled and experienced Electrician with a dedication to quality and customer satisfaction, we would love to hear from you. For more information, please contact Jorden at 01772 208967 or send your CV to
Jorden.thompson@servicecare.org.uk.

Customer Service / Administration Apprenticeship - Level 2

Fixed Term Apprenticeship for 15 months

37.5 hours per week - Minimum of £6.82 an hour

Based in Coventry

We have an exciting opportunity!

Have you considered an Apprenticeship to kick-start your career?

We are looking for motivated individuals who desire or are interested in undertaking an apprenticeship in a customer service/ administration role within our Trust in Coventry and Warwickshire.

We are committed to your learning and development during your apprenticeship with us. Your willingness to learn is crucial and we value your commitment to completing your apprenticeship.

Important:To be eligible for an apprenticeship, you need to have the right to work in the U.K. and to have continuously lived in the UK for 3 years.

You must not be in education upon employment.

You will be working towards achieving the skills and expectations of a band 2 job description, during your training. For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.

Coventry and Warwickshire Partnership Trustprovides a full range of expanding physical, mental health and learning disability services to children, young adults, adults and older adults over many sites across Coventry, Warwickshire and Solihull.

Services are provided to a population of over one million people living in Coventry and Warwickshire and also a wider geographical area in some of our specialist services, we see on average around 5,000 patients every day.

The service received an overall rating of Good by the CQC and an Outstanding for care and compassion of which we are rightly proud. We have also been recognised both locally and nationally by receiving awards for the services we provide.

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.

We will provide you with training and ongoing support to enable you to use the systems and processes already set up within a department. We expect that you can demonstrate good customer service and interpersonal skills and have good computer skills, including experience of using Microsoft Office packages such as Word and Excel.

The roles are for a fixed term of 15 months and involve support for you to study for an apprenticeship in Customer Services Level 2.


This advert closes on Wednesday 13 Nov 2024

Job Advertisement: Community Psychiatric Nurse (CPN)
Location: Warwickshire
Contract Type: Temporary (NHS)
Hours: Full-time, Monday to Friday, 9 AM to 5 PM

Service Care Solutions is currently recruiting for a Community Psychiatric Nurse (CPN) to join a multi-disciplinary Age Independent Memory Assessment Service within the NHS in Warwickshire.

Role Overview:
The post holder will play a crucial role in providing assessment and diagnosis for individuals experiencing cognitive decline. This service aims to determine the appropriate interventions while adhering to the principles of the "Living Well with Dementia" strategy in the least restrictive environment.

Key Responsibilities:
The successful candidate will be responsible for delivering a range of interventions in accordance with operational policy, including but not limited to:

• Memory Assessment: Conduct comprehensive assessments to evaluate cognitive function and memory.
• Timely Diagnosis: Ensure prompt diagnosis of cognitive impairments to facilitate early intervention.
• Pharmacological Treatment: Administer and monitor pharmacological therapies as indicated by assessments.
• Post-Diagnosis Support/Signposting: Provide ongoing support and guidance to patients and their families following diagnosis, connecting them to relevant services and resources.
• Monitoring/Review: Regularly review patient progress and adapt care plans as necessary to meet changing needs.

Qualifications and Skills:

• Valid registration as a nurse with the NMC
• Previous experience in mental health nursing, preferably within memory assessment or dementia care
• Strong communication and interpersonal skills
• Ability to work effectively in a multi-disciplinary team

Application Process:
If you are passionate about supporting individuals with cognitive decline and have the relevant experience, we encourage you to apply for this rewarding opportunity.
For further details or to submit your application, please contact us at Service Care Solutions.

Please also bear in mind our £250 referral fee bonus for any nurse you refer who we place in to work on a 3-month contract.

We also offer a £250 sign up bonus for any new nurses that register with our agency. This will be paid in your first pay packet.

The Benefits of Working with Service Care Solutions:

• DBS disclosures provided via fast track online services free of charge
• 3 weekly payroll runs
• £250 training allowance
• Excellent pay rates
• Specialist mental health consultants offering single point of contact
• Frequent notifications of upcoming opportunities via text and email
• Ltd and PAYE payment options available
• Nationwide provider of mental health staff to over 40 different NHS Trusts and over 200 local authorities

Please send your CV to andrew.wiles@servicecare.org.uk

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

We currently have 5 well-established Children's Residential Homes within the city and a forward-thinking vision to open additional homes enabling Coventry’s young people to stay closer to their family, friends, and community. Children in our care come from a variety of backgrounds and in order to deliver the best possible care it is vital that we have a workforce that represents and understands their unique experiences and perspectives.

Our Values

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

What is the job role?

Are you passionate about supporting children and young people in residential care and committed to driving positive change? Join our team as a Service Development Co-ordinator where you’ll play a central role in enhancing the services and support we provide.

As a Service Development Co-ordinator, you’ll coordinate and support various initiatives within our Children Residential Services Workforce Development. Your key responsibilities will include:

• Collaborating across the team to lead and advance service improvements that align with our strategy, meet regulatory standards, and support the implementation of the Social Care Academy.
• Driving change and supporting continuous improvement to achieve performance goals, ensuring better outcomes for children in our care.
• Promoting and facilitating consultations with children and young people residing in our residential homes to ensure their voices are heard and reflected in our services.
• Developing and standardising policies, processes, and residential projects to ensure consistent best practices.
• Researching and integrating insights from external sources, including other residential services, to inspire future service enhancements.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

Who are we looking for?

We are looking for an individual who brings a commitment to inclusivity and understanding of diverse backgrounds and perspectives. To succeed in this role, you should have:

• A Degree or equivalent qualifications and/or significant work experience.
• Strong knowledge of relevant legislation, including Children’s Home Regulations (2015), Ofsted Inspection Framework, and Children’s Homes Quality Standards.
• Understanding of the agenda for children and families and familiarity with policies surrounding equal opportunities.
• Proficiency in gathering and analysing information from varied sources to measure performance effectively.
• Experience in financial analysis and the ability to provide insights into financial impacts of decisions.
• Strong IT skills to support monitoring and evaluating services, alongside experience in creating reports, presentations, and using tools like spreadsheets and databases.
• Effective communication skills and the ability to present to various stakeholders.

Our ideal candidate will also bring personal initiative, adaptability, and the ability to work independently to respond to unforeseen challenges.

The children and young people we support come from varied backgrounds, and to provide the best possible care, we are dedicated to building a diverse and inclusive team that reflects and appreciates their unique experiences. Currently, men, especially from ethnic minority backgrounds, are under-represented within our middle-management team. So we would encourage applications from this demographic along with applicants from all genders and backgrounds, to join us to support young people with respect, empathy, and inclusivity.

For an informal conversation about the role please contact: residentialchildrensservices@coventry.gov.uk

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'.

If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.

Interview date(s): Week commencing 25th November 2024.

About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies

Proud member of the Disability Confident employer scheme

Housing Officer
Coventry / Northampton
£26,250 per annum
Permanent
Full time
We are seeking a dedicated and experienced Housing Officer to join a team supporting vulnerable asylum seekers in the Midlands. As a Housing Officer, you will ensure a high standard of accommodation and compliance with the Asylum Accommodation and Support Services Contract (AASC), focusing on the safety and well-being of service users across Coventry and Northampton.
THE ROLE
Key responsibilities include:

• Conduct monthly inspections of properties to ensure safety and compliance.
• Oversee onboarding and withdrawal of properties as per Local Operating Procedures.
• Identify and report property faults, categorizing them for prompt response.
• Undertake minor property repairs within trained scope and provided toolkit.
• Administer operational cash for utility top-ups and emergency payments.
• Manage customer complaints and support issue resolution.
• Participate in the on-call rota to ensure 24/7 service availability.

THE CANDIDATE
Candidates should ideally have experience in a property-related role, though a strong commitment to supporting asylum seekers and excellent communication skills are more important. You should also bring:

• A solid background in face-to-face roles with strong people skills.
• Confidence in conflict management and resolution.
• Strong organizational abilities to handle a demanding workload.
• A valid UK driving licence, with willingness to travel between properties.
• The ability to work collaboratively with colleagues and external partners.

THE CONTRACT
Permanent
Full-time, 37.5 hours per week, Monday - Friday (on-call rota every 10 weeks)
Salary: £26,250
Company car provided
HOW TO APPLY
To apply for this role, please email a copy of your CV to bethany.wiles@servicecare.org.uk or call on 01772208966 to discuss the role further

Registered Manager Bedworth, Warwickshire- £34,000

Join Voyage Care and Feel Valued, we reward your dedication with:
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Registered Managers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Registered Manager to join us in leading our residential service in Bedworth. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

Our Registered Manager will be working alongside local authorities, healthcare professionals and the families of the people we support as well as leading a team to ensure that people gain more independence in their daily lives and have positive outcomes.

You will be managing the day-to-day running of the service(s), developing and implementing person centred support plans, conducting care needs assessments, recruiting and inducting new colleagues, completing supervisions/appraisals, completing medication competencies and medication audits, attending mutli-disciplinary meetings, completing quarterly audits and reports, effectively manage the services P&L, ensure regulatory, legislative, internal and contractual requirements are met including relevant notifications and adherence to policies and procedures. You’ll be a friendly, dynamic and caring leader with a passion for the care sector and delivering the best support.

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Registered Manager having both the right experience and the right values. This is why at this service our Registered Manager should have previous experience as a CQC registered manager / in a care management role, be willing and able to undertake CQC registration and a Level 5 in Health & Social Care as well as experience working with individuals with autism, complex individuals with mental health needs, traumatic backgrounds and challenging behaviours.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Collect used equipment from service users in a safe and efficient manner in accordance with departmental and Trust procedures. Sort used equipment by decontamination category as specified by departmental procedures. Participate in daily housekeeping and equipment preparation checks in accordance with Trust and national standards. Undertake daily user tests & approvals as required on washer-disinfectors Undertake cleaning of medical devices by the use of washer-disinfectors or manually where required using personal protective equipment provided. Be able to recognise all surgical instruments and identify trays used within the trust once full competence training is completed. Examination of cleaned devices to validate cleaning processes. Assemble instruments and checking for safety and correct function in accordance with departmental procedures, specifications and best practice. Ensure cleanliness / follow clean room dress procedures and dress codes in the rest of the department and hospital. Package instruments as specified in the clean room. Maintain correct work patterns in dirty and clean zones of the sterile supply unit and conform to clean room requirements as per operational directives. Use of autoclaves to sterilise devices ensuring cycle runs meet prescribed parameters and undertaking daily user tests as required following training. Receipt of equipment requisitions from service users, preparation, dispatch and transportation to destination ensuring correct delivery of items. Maintain stocks of process / raw materials and identify any deficiencies to department supervisors. Assist with stock inventory checks in accordance with Trust and departmental procedures. Ascertain priorities during times of peak workload by discussion with departmental supervisors. Comply with departmental systems for signing off items assembled/checked and adhering completely to the use of tracking and traceability systems and documentation. Take part in on call rota once competence training is completed. Ensure that departmental policies are followed to ensure departmental registration to European quality standards for sterile services. For further details please see the attached job description.