Total 102 customer service job vacancies in coventry cv6 6ny

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements. We will provide you with training and ongoing support to enable you to use the systems and processes already set up within a department. We expect that you can demonstrate good customer service and interpersonal skills and have good computer skills, including experience of using Microsoft Office packages such as Word and Excel. The roles are for a fixed term of 15 months and involve support for you to study for an apprenticeship in Customer Services Level 2.

Customer Service / Administration Apprenticeship - Level 2

Fixed Term Apprenticeship for 15 months

37.5 hours per week - Minimum of £6.82 an hour

Based in Coventry

We have an exciting opportunity!

Have you considered an Apprenticeship to kick-start your career?

We are looking for motivated individuals who desire or are interested in undertaking an apprenticeship in a customer service/ administration role within our Trust in Coventry and Warwickshire.

We are committed to your learning and development during your apprenticeship with us. Your willingness to learn is crucial and we value your commitment to completing your apprenticeship.

Important:To be eligible for an apprenticeship, you need to have the right to work in the U.K. and to have continuously lived in the UK for 3 years.

You must not be in education upon employment.

You will be working towards achieving the skills and expectations of a band 2 job description, during your training. For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.

Coventry and Warwickshire Partnership Trustprovides a full range of expanding physical, mental health and learning disability services to children, young adults, adults and older adults over many sites across Coventry, Warwickshire and Solihull.

Services are provided to a population of over one million people living in Coventry and Warwickshire and also a wider geographical area in some of our specialist services, we see on average around 5,000 patients every day.

The service received an overall rating of Good by the CQC and an Outstanding for care and compassion of which we are rightly proud. We have also been recognised both locally and nationally by receiving awards for the services we provide.

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.

We will provide you with training and ongoing support to enable you to use the systems and processes already set up within a department. We expect that you can demonstrate good customer service and interpersonal skills and have good computer skills, including experience of using Microsoft Office packages such as Word and Excel.

The roles are for a fixed term of 15 months and involve support for you to study for an apprenticeship in Customer Services Level 2.


This advert closes on Wednesday 13 Nov 2024

We are looking to recruit a site services officer to support our site teams across the trust.This role plays a crucial part in the smooth running of our schools. Under the day-to-day supervision of the Senior SSO and under the direction of the MAT Facilities Manager and schools SLT you will support the site team in the provision of all site service activities during the week and the weekdays as cover.
This includes janitorial, cleaning, maintenance, and monitoring duties and ensuring the site is safe, well-maintained, attractive, and a suitable environment for the educational and community activities taking place on-site and across other schools in the MAT as required.

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias. We currently have 5 well-established Children's Residential Homes within the city and a forward-thinking vision to open additional homes enabling Coventrys young people to stay closer to their family, friends, and community. Children in our care come from a variety of backgrounds and in order to deliver the best possible care it is vital that we have a workforce that represents and understands their unique experiences and perspectives. Our Values In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do. Our Values are: Open and fair: We are fair, open, and transparent. Nurture and develop: We help and encourage everyone to be their best and do their best. Engage and empower: We talk and listen to others, working together as one. Create and innovate: We embrace new ways of working to continuously improve. Own and be accountable: We work together to deliver the best services for our residents. Value and respect: We put diversity and inclusion at the heart of all we do. What is the job role? Are you passionate about supporting children and young people in residential care and committed to driving positive change? Join our team as a Service Development Co-ordinator where youll play a central role in enhancing the services and support we provide. As a Service Development Co-ordinator, youll coordinate and support various initiatives within our Children Residential ServicesWorkforce Development. Your key responsibilities will include: Collaborating across the team to lead and advance service improvements that align with our strategy, meet regulatory standards, and support the implementation of the Social Care Academy. Driving change and supporting continuous improvement to achieve performance goals, ensuring better outcomes for children in our care. Promoting and facilitating consultations with children and young people residing in our residential homes to ensure their voices are heard and reflected in our services. Developing and standardising policies, processes, and residential projects to ensure consistent best practices. Researching and integrating insights from external sources, including other residential services, to inspire future service enhancements. This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). Who are we looking for? We are looking for an individual who brings a commitment to inclusivity and understanding of diverse backgrounds and perspectives. To succeed in this role, you should have: A Degree or equivalent qualifications and/or significant work experience. Strong knowledge of relevant legislation, including Childrens Home Regulations (2015), Ofsted Inspection Framework, and Childrens Homes Quality Standards. Understanding of the agenda for children and families and familiarity with policies surrounding equal opportunities. Proficiency in gathering and analysing information from varied sources to measure performance effectively. Experience in financial analysis and the ability to provide insights into financial impacts of decisions. Strong IT skills to support monitoring and evaluating services, alongside experience in creating reports, presentations, and using tools like spreadsheets and databases. Effective communication skills and the ability to present to various stakeholders. Our ideal candidate will also bring personal initiative, adaptability, and the ability to work independently to respond to unforeseen challenges. The children and young people we support come from varied backgrounds, and to provide the best possible care, we are dedicated to building a diverse and inclusive team that reflects and appreciates their unique experiences. Currently, men, especially from ethnic minority backgrounds, are under-represented within our middle-management team.So we would encourage applications from this demographic along withapplicants from all genders and backgrounds, to join us to support young people with respect, empathy, and inclusivity. For an informal conversation about the role please contact:residentialchildrensservices@coventry.gov.uk If you need help or support to complete your application, please visit ouraccessibility pageto see how we can assist you. Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria: Members of the Armed Forces and veterans Are currently in care or have previously been in care If you consider yourself to be disabled or if you have a long-term health condition For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable. Interview date(s): Week commencing 25th November 2024. About Coventry Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change. We are cutting-edge, challenging, youthful, vibrant and diverse. At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things. To deliver the best services to our residents, we need the best people working for us to make a difference to our communities. If you join us, we will provide a fantastic rewards andbenefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

We currently have 5 well-established Children's Residential Homes within the city and a forward-thinking vision to open additional homes enabling Coventry’s young people to stay closer to their family, friends, and community. Children in our care come from a variety of backgrounds and in order to deliver the best possible care it is vital that we have a workforce that represents and understands their unique experiences and perspectives.

Our Values

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

What is the job role?

Are you passionate about supporting children and young people in residential care and committed to driving positive change? Join our team as a Service Development Co-ordinator where you’ll play a central role in enhancing the services and support we provide.

As a Service Development Co-ordinator, you’ll coordinate and support various initiatives within our Children Residential Services Workforce Development. Your key responsibilities will include:

• Collaborating across the team to lead and advance service improvements that align with our strategy, meet regulatory standards, and support the implementation of the Social Care Academy.
• Driving change and supporting continuous improvement to achieve performance goals, ensuring better outcomes for children in our care.
• Promoting and facilitating consultations with children and young people residing in our residential homes to ensure their voices are heard and reflected in our services.
• Developing and standardising policies, processes, and residential projects to ensure consistent best practices.
• Researching and integrating insights from external sources, including other residential services, to inspire future service enhancements.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

Who are we looking for?

We are looking for an individual who brings a commitment to inclusivity and understanding of diverse backgrounds and perspectives. To succeed in this role, you should have:

• A Degree or equivalent qualifications and/or significant work experience.
• Strong knowledge of relevant legislation, including Children’s Home Regulations (2015), Ofsted Inspection Framework, and Children’s Homes Quality Standards.
• Understanding of the agenda for children and families and familiarity with policies surrounding equal opportunities.
• Proficiency in gathering and analysing information from varied sources to measure performance effectively.
• Experience in financial analysis and the ability to provide insights into financial impacts of decisions.
• Strong IT skills to support monitoring and evaluating services, alongside experience in creating reports, presentations, and using tools like spreadsheets and databases.
• Effective communication skills and the ability to present to various stakeholders.

Our ideal candidate will also bring personal initiative, adaptability, and the ability to work independently to respond to unforeseen challenges.

The children and young people we support come from varied backgrounds, and to provide the best possible care, we are dedicated to building a diverse and inclusive team that reflects and appreciates their unique experiences. Currently, men, especially from ethnic minority backgrounds, are under-represented within our middle-management team. So we would encourage applications from this demographic along with applicants from all genders and backgrounds, to join us to support young people with respect, empathy, and inclusivity.

For an informal conversation about the role please contact: residentialchildrensservices@coventry.gov.uk

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'.

If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.

Interview date(s): Week commencing 25th November 2024.

About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies

Proud member of the Disability Confident employer scheme

Collect used equipment from service users in a safe and efficient manner in accordance with departmental and Trust procedures. Sort used equipment by decontamination category as specified by departmental procedures. Participate in daily housekeeping and equipment preparation checks in accordance with Trust and national standards. Undertake daily user tests & approvals as required on washer-disinfectors Undertake cleaning of medical devices by the use of washer-disinfectors or manually where required using personal protective equipment provided. Be able to recognise all surgical instruments and identify trays used within the trust once full competence training is completed. Examination of cleaned devices to validate cleaning processes. Assemble instruments and checking for safety and correct function in accordance with departmental procedures, specifications and best practice. Ensure cleanliness / follow clean room dress procedures and dress codes in the rest of the department and hospital. Package instruments as specified in the clean room. Maintain correct work patterns in dirty and clean zones of the sterile supply unit and conform to clean room requirements as per operational directives. Use of autoclaves to sterilise devices ensuring cycle runs meet prescribed parameters and undertaking daily user tests as required following training. Receipt of equipment requisitions from service users, preparation, dispatch and transportation to destination ensuring correct delivery of items. Maintain stocks of process / raw materials and identify any deficiencies to department supervisors. Assist with stock inventory checks in accordance with Trust and departmental procedures. Ascertain priorities during times of peak workload by discussion with departmental supervisors. Comply with departmental systems for signing off items assembled/checked and adhering completely to the use of tracking and traceability systems and documentation. Take part in on call rota once competence training is completed. Ensure that departmental policies are followed to ensure departmental registration to European quality standards for sterile services. For further details please see the attached job description.

Collect used equipment from service users in a safe and efficient manner in accordance with departmental and Trust procedures. Sort used equipment by decontamination category as specified by departmental procedures. Participate in daily housekeeping and equipment preparation checks in accordance with Trust and national standards. Undertake daily user tests & approvals as required on washer-disinfectors Undertake cleaning of medical devices by the use of washer-disinfectors or manually where required using personal protective equipment provided. Be able to recognise all surgical instruments and identify trays used within the trust once full competence training is completed. Examination of cleaned devices to validate cleaning processes. Assemble instruments and checking for safety and correct function in accordance with departmental procedures, specifications and best practice. Ensure cleanliness / follow clean room dress procedures and dress codes in the rest of the department and hospital. Package instruments as specified in the clean room. Maintain correct work patterns in dirty and clean zones of the sterile supply unit and conform to clean room requirements as per operational directives. Use of autoclaves to sterilize devices ensuring cycle runs meet prescribed parameters and undertaking daily user tests as required following training. Receipt of equipment requisitions from service users, preparation, dispatch and transportation to destination ensuring correct delivery of items. Maintain stocks of process / raw materials and identify any deficiencies to department supervisors. Assist with stock inventory checks in accordance with Trust and departmental procedures. Ascertain priorities during times of peak workload by discussion with departmental supervisors. Comply with departmental systems for signing off items assembled/checked and adhering completely to the use of tracking and traceability systems and documentation. Take part in on call rota once competence training is completed. Ensure that departmental policies are followed to ensure departmental registration to European quality standards for sterile services. For further details please see the attached job description.

Job Advertisement: Community Psychiatric Nurse (CPN)
Location: Warwickshire
Contract Type: Temporary (NHS)
Hours: Full-time, Monday to Friday, 9 AM to 5 PM

Service Care Solutions is currently recruiting for a Community Psychiatric Nurse (CPN) to join a multi-disciplinary Age Independent Memory Assessment Service within the NHS in Warwickshire.

Role Overview:
The post holder will play a crucial role in providing assessment and diagnosis for individuals experiencing cognitive decline. This service aims to determine the appropriate interventions while adhering to the principles of the "Living Well with Dementia" strategy in the least restrictive environment.

Key Responsibilities:
The successful candidate will be responsible for delivering a range of interventions in accordance with operational policy, including but not limited to:

• Memory Assessment: Conduct comprehensive assessments to evaluate cognitive function and memory.
• Timely Diagnosis: Ensure prompt diagnosis of cognitive impairments to facilitate early intervention.
• Pharmacological Treatment: Administer and monitor pharmacological therapies as indicated by assessments.
• Post-Diagnosis Support/Signposting: Provide ongoing support and guidance to patients and their families following diagnosis, connecting them to relevant services and resources.
• Monitoring/Review: Regularly review patient progress and adapt care plans as necessary to meet changing needs.

Qualifications and Skills:

• Valid registration as a nurse with the NMC
• Previous experience in mental health nursing, preferably within memory assessment or dementia care
• Strong communication and interpersonal skills
• Ability to work effectively in a multi-disciplinary team

Application Process:
If you are passionate about supporting individuals with cognitive decline and have the relevant experience, we encourage you to apply for this rewarding opportunity.
For further details or to submit your application, please contact us at Service Care Solutions.

Please also bear in mind our £250 referral fee bonus for any nurse you refer who we place in to work on a 3-month contract.

We also offer a £250 sign up bonus for any new nurses that register with our agency. This will be paid in your first pay packet.

The Benefits of Working with Service Care Solutions:

• DBS disclosures provided via fast track online services free of charge
• 3 weekly payroll runs
• £250 training allowance
• Excellent pay rates
• Specialist mental health consultants offering single point of contact
• Frequent notifications of upcoming opportunities via text and email
• Ltd and PAYE payment options available
• Nationwide provider of mental health staff to over 40 different NHS Trusts and over 200 local authorities

Please send your CV to andrew.wiles@servicecare.org.uk

Housing Officer
Coventry / Northampton
£26,250 per annum
Permanent
Full time
We are seeking a dedicated and experienced Housing Officer to join a team supporting vulnerable asylum seekers in the Midlands. As a Housing Officer, you will ensure a high standard of accommodation and compliance with the Asylum Accommodation and Support Services Contract (AASC), focusing on the safety and well-being of service users across Coventry and Northampton.
THE ROLE
Key responsibilities include:

• Conduct monthly inspections of properties to ensure safety and compliance.
• Oversee onboarding and withdrawal of properties as per Local Operating Procedures.
• Identify and report property faults, categorizing them for prompt response.
• Undertake minor property repairs within trained scope and provided toolkit.
• Administer operational cash for utility top-ups and emergency payments.
• Manage customer complaints and support issue resolution.
• Participate in the on-call rota to ensure 24/7 service availability.

THE CANDIDATE
Candidates should ideally have experience in a property-related role, though a strong commitment to supporting asylum seekers and excellent communication skills are more important. You should also bring:

• A solid background in face-to-face roles with strong people skills.
• Confidence in conflict management and resolution.
• Strong organizational abilities to handle a demanding workload.
• A valid UK driving licence, with willingness to travel between properties.
• The ability to work collaboratively with colleagues and external partners.

THE CONTRACT
Permanent
Full-time, 37.5 hours per week, Monday - Friday (on-call rota every 10 weeks)
Salary: £26,250
Company car provided
HOW TO APPLY
To apply for this role, please email a copy of your CV to bethany.wiles@servicecare.org.uk or call on 01772208966 to discuss the role further

Registered Service Manager - up to £32,000

Join Voyage Care and Feel Valued, we reward your dedication with:
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Registered Service Managers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Registered Service Manager to join us in leading our residential service in Coventry. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

Our Registered Service Manager will be working alongside local authorities, healthcare professionals and the families of the people we support as well as leading a team to ensure that people gain more independence in their daily lives and have positive outcomes.

You will be managing the day-to-day running of the service(s), developing and implementing person centred support plans, conducting care needs assessments, recruiting and inducting new colleagues, completing supervisions/appraisals, completing medication competencies and medication audits, attending mutli-disciplinary meetings, completing quarterly audits and reports, effectively manage the services P&L, ensure regulatory, legislative, internal and contractual requirements are met including relevant notifications and adherence to policies and procedures. You’ll be a friendly, dynamic and caring leader with a passion for the care sector and delivering the best support.

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Registered Service Manager having both the right experience and the right values. This is why at this service our Registered Manager / Registered Branch Manager should have previous experience as a CQC registered manager / in a care management role, be willing and able to undertake CQC registration and a Level 5 in Health & Social Care as well as experience working with individuals with autism, acquired brain injury, complex individuals with mental health needs, traumatic backgrounds and challenging behaviours.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Company Description

30 hours per week - 9am till 3pm

£11.44 per hour

Holroyd Howe is one of the UK’s leading contract caterers, providing fresh innovative food services solely to independent schools and colleges. We are a team of experienced professionals who tailor our catering service provision specifically to suit children of all ages in order to meet the bespoke requirements of each school.

Can you commit to feeding hungry tummies as well as hungry minds? We serve more than just a meal in our kitchens, so are you the exceptional Food Service Assistant we’re looking for?

If you are looking for an employer that will invest in you and develop your career further, then look no further and apply!

Job Description

The essential ingredient at the heart of our business is our people so we are searching for an experienced Food Service Assistant with a background in exceptional food catering services to join our business and work at one of our highly prestigious education settings.

As a Food Service Assistant you will…

As well as having an excellent presentation, organisational and communication skills, you will be able to demonstrate a real passion for food & service and possess bags of enthusiasm.

Qualifications

• Ideally have experience working within Education catering
• Have good Health & Safety knowledge
• Flexible with a can-do attitude, customer focused
• Fun and enthusiastic
• Have excellent organization skills
• Demonstrate great attention to detail
• Be a team player, and enjoy succeeding as a team
• Possess great customer service skills
• Have a flexible approach to work

Additional Information

There are many advantages to working for us and we provide our employees with bespoke benefits which include:

• Free meals whilst at work (where applicable)
• Career development opportunities
• HIT Apprenticeships for all experience levels
• Reward & recognition schemes
• People awards to celebrate our employees
• Work/life balance
• Employee Benefits Platform
• Employee Assistance Program
• Recommend a friend scheme
• Company sick pay scheme
• Prestigious working environments
• Team events scheduled throughout the year
• Pension scheme

We invest in the training and development of our teams to give them the appropriate skills necessary to thrive in their job roles. We have outstanding teams of experienced professionals who tailor our catering service provision specifically to suit children, of all ages, meeting the bespoke requirements of our clients.

“Holroyd Howe is an equal opportunities employer. We are committed to safeguarding and promoting the welfare of children and expect all employees to share this commitment. All roles within Holroyd Howe are regarded as regulated activity and therefore we require an Enhanced DBS which includes a Barred List Check for all successful applicants. We will also require shortlisted applicants to provide appropriate information regarding their criminal offences.”

This appointment is offered on the return of satisfactory professional references.

IND3

1. To provide a highly visible point of contact for patients or a representative raising an enquiry or complaint. 2. To act as a key point of contact for patients or their representatives through liaising with them to understand and to take details of their enquiry or complaint, whether that be in person, over the telephone or by written correspondence. 3. To produce high quality acknowledgement letters, confirming the complaint details and the patients or their representatives desired outcome. 4. To provide comprehensive support to those accessing and using the service through explaining and agreeing with them how their enquiry or complaint will be investigated. 5. To maintain an excellent understanding of data protection regulations and the Complaints Policy to ensure that patient information in only shared when it is appropriate to do so. 6. To ensure all contacts are kept fully updated throughout their case. 7. To refer clients to advocacy services and other health and social care services when appropriate. 8. To plan and facilitate complaint meetings and other methods of resolving patient, family and carers concerns. 9. Communicate complex and sensitive information to patients, relatives and carers in a compassionate manner and advise them of their options if they are dissatisfied with the outcome of their enquiry or complaint. 10. Maintain an excellent awareness of the Trusts Patient Safety Process and to recognise and flag when any issues raised within a complaint may constitute a patient safety incident. 11. Work in close collaboration with staff across the Patient Relations Team and wider Trust to ensure we deliver a patient centred approach to the handling of enquiries and concerns. 12. Maintain accurate and up to date electronic case records on the Trusts incident management system and on other programmes, such as Microsoft Excel. 13. Maintain a good working knowledge of accessibility standards to identify any requirements of service users and to make reasonable adjustments wherever required in order to provide an accessible service. 14. Participate in appraisals and personal reviews and work to achieve agreed set objectives. 15. Participate in appropriate training and development activities. For further details of the role please see the attached job description.

Service Care Solutions is working alongside a trustworthy law firm with a strong high-street presence, located in Coventry, which needs a Residential Conveyancing lawyer to join their team. The firm is a well-established legal practice with a strong reputation for delivering exceptional client service and legal expertise.

The role can pay a competitive salary of £35,000 to £50,000 per annum depending upon experience.

Key Responsibilities Of The Residential Conveyancing Lawyer Role:

• Managing a full caseload of residential property transactions, including sales, purchases, transfers of equity, and remortgages.
• Providing expert advice on all aspects of residential conveyancing.
• Maintaining regular communication with clients, estate agents, mortgage lenders, and other stakeholders.

Requirements:

• Qualified Solicitor, Licensed Conveyancer, or Legal Executive with a minimum of 2 years' experience in residential conveyancing.
• Strong technical knowledge of conveyancing law and procedures.
• A proactive and client-focused approach.

Benefits Included With The Residential Conveyancing Position:

• Opportunities for professional development and career progression.
• Competitive salary with benefits package.
• Work-life balance with flexible working options.

If this Residential Conveyancing lawyer role sounds like an opportunity of interest for you or someone you know, please feel free to reach out to Hugh Barnes on 01772208969, or email Hugh.Barnes@servicecare.org.uk.

We also welcome referrals for this position, where a successful recommendation would be worth £250.

Service Care Solutions are working with an Accountancy firm in Coventry for a Semi-Senior Accountant to join there team on a permanent basis. Please find the job description below.

Location: Coventry.

Hours: Full time.

Salary: £26,000-£30,000.

Key Responsibilities

• You will be working closely with other members of the team to
• provide accounting and taxation services to a variety of clients.
• You will be preparing accounts for unincorporated/incorporated businesses.
• You will be prepare company tax returns and personal self-assessment tax returns
• You will be involved in the preparation of management accounts.
• Forming client relationships across a range of businesses and sectors.
• You will be instrumental in mentoring and supporting accounts apprentices and junior team members.

Personal Attributes:

• You should have obtained your AAT qualification.
• You should have basic knowledge of main accounting systems for example, Sage, Xero, and Quickbooks
• You will be a confident and articulate communicator and be comfortable with managing a varied workload
• Demonstrate a hands on, and proactive work ethic and works well in a team.

Some Benefits We Offer Are:

• Competitive salary
• 22 days annual leave (plus normal statutory bank holidays)
• Funded professional study.
• Regular development reviews and training
• CPD Support
• Group staff pension scheme

If you are interested in the role, or know anyone who may be, please contact Marc at Service Care Solutions on 01772 208969 or email marc.facer@servicecare.org.uk.

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

If you have any questions or queries, please don't not hesitate to ask.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.