Total 16 customer service job vacancies in bath ba1 5bg

Customer Team Member
Location: The Co-operative Food, 11 Market Place, Leyburn, DL8 5BG
Pay: £12.00 per hour
Contract: 14-21 hours per week + regular overtime
Working pattern: Varied Shifts including early mornings, afternoons, late evenings and weekends to be discussed at interview.



Full, paid training provided
You can apply for this role using your mobile device (no CV needed!)


You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.


We're looking for Customer Team Members to join our team at Co-op.


When you join Co-op, you'll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.


As a Customer Team Member, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.


At Co-op, we do things a different way. For over 175 years we've focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.


What you'll do
- Friendly and thoughtful service - you'll put customers first in everything you do: responding to queries, championing Co-op products and Membership, working in our in-store bakery and doing all you can to deliver a great shopping experience
- Work together to make everyone's day better - supporting your store colleagues to solve problems for customers and members
- Make sure the store safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services - make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community - get involved in all kinds of activities and events!

This job would suit people who have
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts

Why Co-op?
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
- A pension scheme with up to 10% employer contributions
- Wagestream- a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme

Building an inclusive workplace


We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.


If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.


We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.


If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.


You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.


You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.


As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.

Receptionist - National Probation Service

Location: Harrogate

Pay: 11.44

Job Type: Temporary

Sector: Public Sector

Hours: 37 hours a week (Monday - Friday)

A Little Bit About Us:

Brook Street have grown into one of the UK's leading recruitment agencies − matching thousands of people with meaningful job opportunities at more than 4,500 companies every year. Delivering a quality service to suit the needs of clients and candidates alike was important to our founder Margery Hurst and it remains important to us today.

Recruitment is about so much more than just filling job vacancies. It's about giving people the chance to unleash their full potential, through their perfect new role.

About the Client:

The Probation Service is a statutory criminal justice service that supervises high-risk offenders released into the community.

What Will Be Your Day to Day Responsibilities?

Within the role of receptionist, you will take on varying duties which will include but not be limited to:

• Act as the first point of contact for people on probation and visitors, delivering a professional greeting in person, via telephone, and email.
• Manage visitor processes including logging arrival/departure times, notifying staff, and issuing visitor passes and security fobs.
• Handle all reception-based enquiries efficiently and with a customer-focused approach.
• Oversee building logistics, including managing mail, ordering PPE and office supplies, receiving deliveries, and organising bookings for rooms, hot desks, and parking.
• Support meetings and events by setting up rooms, managing equipment, and registering attendees as required.
• Administer bus fares, travel warrants, and petty cash, including transporting funds between sites.
• Ensure building safety and security by performing tasks like fire alarm and panic button tests, monitoring CCTV, and acting as a Fire Warden or First Aider when necessary.
• Report building faults, maintain logs of repairs, and escalate urgent maintenance issues to appropriate channels.
• Respond to and defuse potentially volatile situations, recognising when to involve management or external security, and taking appropriate actions for safeguarding or risk concerns.
• Cover late-night reporting shifts (up to 9pm) approximately once every 3-4 weeks (Monday - Thursday).

What's in this for you?

Working as a receptionist in the National Probation Service offers a unique opportunity to contribute to the criminal justice system by providing vital administrative support. Receptionists play a crucial role in managing the front desk, greeting visitors, and directing inquiries, which helps ensure the smooth operation of the organisation.

This position allows individuals to develop strong communication and organisational skills while engaging with a diverse range of people, including probation officers, clients, and stakeholders. Additionally, working in this capacity provides a sense of fulfilment by being part of a team dedicated to promoting rehabilitation and public safety within the community.

Diversity in the workplace:

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Do you have catering experience? Do you love to chat and socialise with people? Would you consider yourself as a people person? If yes, we would love to hear from you!

Join us as a Customer Assistant in our Northampton Club in the Bars & Catering department offering a 40 Hour contract which is fully flexible over 7 days. This role will include evening and weekend shifts.

The Role You’ll Play

As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You make sure our Customers have an outstanding experience every single time they visit the Club to enhance their overall experience.

Hit the Jackpot with Our Benefits


Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
Thrive App – for your mental wellbeing approved by the NHS
My Eva – an online financial expert to help with any money-related matters
Buzz Brights Apprenticeships including – Customer Service Level 3
Buzz Learning, our digital learning platform with access to 100s of online courses
In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
Access to Trained Mental Health Advocates for advice on your mental wellbeing
4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
Staff discount 50% off bingo tickets, food & soft drinks
Refer a Friend Scheme
Pension Scheme


Your Responsibilities as Part of Our Team


Build rapport and relationships with Customers
Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
Support with other duties as requested by the line manager
Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live


The Winning Combination We’re Looking For


Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
Outstanding communication skills that can be adapted to different situations when necessary
Experience of handling cash and basic numeracy knowledge
You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards


Applicants must be 18+

Service Advisor
Basic Salary - £25,000 to £30,000
OTE - £38,000
Location - Bath

Benefits -
Staff Discount on Parts and Servicing
Long Service Recognition
Additional holiday allowance with length of service
Life Assurance
Cycle to Work Scheme

Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership?

Responsibilities of a Service Advisor
Arranging Service Department bookings.
Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards.
Upselling works to be completed and special offers/Service Plans

Skills and Qualifications of a Service Advisor
Must have previous experience as a Service Advisor
Kerridge / 1 link / Pinnacle systems knowledge or similar DMS System
Previous experience Upselling
Full manual UK Driving Licence

Please contact Ryan McArthur @ Auto Skills and quote job number: 47938

Job title: Charity Fundraiser
Salary: OTE £30,000 to £40,000 uncapped
Hours: Full-time or Part-time
Experience not essential as full training is provided
A career that offers flexibility for your essential work life balance whilst supporting UK charities and local communities.
If you love talking to people - if you want a long-term rewarding career - if you want flexible hours to suit your lifestyle - if you want to support an amazing charity - this could be your perfect role.
Pro initiatives is currently supporting a fantastic Military Veterans Charity to deliver its mission to provide life-changing employment opportunities to ex-military personnel that truly transforms lives.
Face-to-face fundraising can be a fantastic and truly rewarding career if you’re outgoing and a great communicator. You don’t need to have fundraising experience as we provide training when you join the team, including learning all about the amazing charity you’ll be supporting of course – we just need you to bring your awesome personality and boundless enthusiasm to the role.
· You’ll be asking the public for cash or contactless one-off donations in private sites
· Venue permitting you’ll also aim to recruit supporters to give the charity a monthly donation
· Venues will be sourced for you to include supermarkets, shopping centres etc.
· Your induction will include how to be compliant and excellent at face-to-face fundraising
· You’ll learn about the charity you’ll be supporting, to speak with knowledge and passion
· You’ll spend time in the field with your manager so you can feel confident and supported
· You’ll be supplied with all the fundraising materials you will need to excel
· You must be outgoing and great at starting conversations
· You must be honest, hard-working and able to work autonomously as well as within a team · You must have a right to work in the UK
· You must have a full drivers licence and a car, or demonstrate how you could otherwise travel
The role offers exceptional remuneration from the outset with full or part-time flexible hours, so if you want to take the next step on your fundraising journey or start a new career, get in touch!

Customer Team Leader
Location: The Co-operative Food, 11 Market Place, Leyburn, DL8 5BG
Pay: £13.32 per hour
Contract: 21 hours per week + regular overtime
Working pattern: Varied Shifts including early mornings, afternoons, late evenings and weekends to be discussed at interview.


Full, paid training provided
You can now apply for this role using your mobile device (no CV needed!)


You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales.


We're looking for Customer Team Leaders to join our team at Co-op.


When you join Co-op, you'll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.


As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to help lead the store team - coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.


At Co-op, we do things a different way. For over 175 years we've been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.



What you'll do
- Friendly and thoughtful service - you'll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
- Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
- Make sure that the store remains safe, legal, and fully operational
- Manage diligence checks and stock accuracy to make shopping a great experience for our customers
- Support your store manager by deputising when they're not working and delivering a variety of HR processes
- Lead the way when introducing new products and services in your store - work closely with your team to implement change and encourage open and honest feedback
- Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan

This job would suit people who have
- A genuine care for the needs of customers and members
- The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
- Great people skills, with the ability to build positive relationships with customers and colleagues
- Strong organisational and problem-solving skills
- A desire to learn, grow and develop your leadership skills
- The flexibility to work a range of different shifts

Why Co-op?
- Full, paid training and dedicated support for your personal development and career progression
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
- A pension scheme with up to 10% employer contributions
- Wagestream- a money management app giving you access to a percentage of your pay as you earn it
- 36 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- YuLife - an app rewarding you for healthy behaviour with discounts and vouchers for your favourite brands
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme

Building an inclusive workplace


We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.


If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.


We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.


If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.


You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.


You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.


As part of the application process for this job, you'll need to complete an online assessment. It will take around 10 minutes to complete the test.

The leading supplier of dental equipment- this business prides itself on providing exceptional levels of service & support to its customers.
The company aims to continue their growth as a leading supplier in the industry and has ambitious growth plans. They need to continue this expansion by recruiting an ambitious and customer focused Service Engineer

37.5 hours a week including Door 2 Door, 1st class training, Bonus scheme Many other benefits

Will train people with transferable skills and experience!

Role & Responsibilities:

o Installation, service, test and repair of a range of dental equipment
o Kit includes treatment centres, suction pumps, Chairs, Compressors etc
o Providing exceptional customer service and training to clients.
o Respond promptly to customer queries & breakdowns

Knowledge, Skills & Experience:

o Strong practical skills, likely apprentice trained
o Trained dental engineer (Preferrable)
o Excellent customer skills are a must
o Willingness to train, learn and grow a developing business

Benefits Package:

o £30,000 - £40,000 dependent on experience
o Company vehicle
o Excellent training and potential to grow
o Would suit an engineer looking to build a career in the dental industry
o Excellent business to work for - strong social culture, flexible benefits and open-ended career potential


Suitable candidates should click apply immediately or by calling Matt Hayes for this vacancy - on 01275371981 or by sending your CV directly to him at matth@hunterselection.co.uk


Dental dentist suction pump xray dental chair engineer service engineer technician dentistry compressors pneumatic drills carwash garage equipment electrical electronics mechanical

If you are interested in this position please click 'apply'.

Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Your new company
Hays are working with a professional services organisation based near central Bath to recruit for an IT Service Desk Manager. The role is permanent, paying circa £45,000pa offered full time on site or potentially hybrid working one or two days from home per week. The IT services department are a friendly team with a great culture. The organisation also promotes development & career progression.
Your new role
In the role you will be responsible for line management, with the service desk (1st & 2nd line analysts) team of 10. You'll work closely with the IT Service Delivery Manager to ensure high quality day to day operational IT support services for the organisation. You'll support the personal development across the team, manage one one to-one and act as an escalation point where necessary.
What you'll need to succeed
To be considered for this role you must have experience working at manager / team lead level across a busy IT service desk. Ideally, you'll have a hands-on technical background and be able to act as an escalation point where necessary (O365 suite). You'll have experience in day-to-day IT operations & management including conducting performance reviews and 1-2-1s, developing and leading on SLAs and KPIs across the team. You'll need to have excellent soft skills, be a great communicator and be able to liaise with technical and non-technical users and stakeholders across the group.
What you'll get in return
In return, you'll work for a fantastic organisation in a great team. You'll enjoy a varied day to day and good culture / work environment. The role is paying circa £45,000pa depending on experience and can offer some level of home working for the right candidate. In the role you'll get exposure to a lot of personal development & opportunity.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Customer Team Leader
Location: The Co-operative Food, 11 Market Place, Leyburn, DL8 5BG
Pay: £13.32 per hour
Contract: 21 hours per week + regular overtime
Working pattern: Varied Shifts including early mornings, afternoons, late evenings and weekends to be discussed at interview.


Full, paid training provided
You can now apply for this role using your mobile device (no CV needed!)


You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales.


We're looking for Customer Team Leaders to join our team at Co-op.


When you join Co-op, you'll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.


As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to help lead the store team - coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.


At Co-op, we do things a different way. For over 175 years we've been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.



What you'll do
- Friendly and thoughtful service - you'll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
- Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
- Make sure that the store remains safe, legal, and fully operational
- Manage diligence checks and stock accuracy to make shopping a great experience for our customers
- Support your store manager by deputising when they're not working and delivering a variety of HR processes
- Lead the way when introducing new products and services in your store - work closely with your team to implement change and encourage open and honest feedback
- Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan

This job would suit people who have
- A genuine care for the needs of customers and members
- The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
- Great people skills, with the ability to build positive relationships with customers and colleagues
- Strong organisational and problem-solving skills
- A desire to learn, grow and develop your leadership skills
- The flexibility to work a range of different shifts

Why Co-op?
- Full, paid training and dedicated support for your personal development and career progression
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
- A pension scheme with up to 10% employer contributions
- Wagestream- a money management app giving you access to a percentage of your pay as you earn it
- 36 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- YuLife - an app rewarding you for healthy behaviour with discounts and vouchers for your favourite brands
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme

Building an inclusive workplace


We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.


If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.


We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.


If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.


You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.


You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.


As part of the application process for this job, you'll need to complete an online assessment. It will take around 10 minutes to complete the test.

Proud member of the Disability Confident employer scheme

Job Opportunity: Service Manager
Location: Bath, United Kingdom
Role:Service Manager
Salary:£28,653 per year
Hours:Full-time (37.5 hours per week)
Contract Type:Permanent
About the Role:
As a Service Manager, you'll play a crucial role in managing local projects. Your focus will be on ensuring that performance KPIs, quality standards, and contractual obligations are met. You'll lead local teams, reflecting the organization's values and driving service improvements within local projects.
Key Responsibilities:

• Collaborate with the Operations Management Team to achieve team and organisational objectives.
• Provide accurate KPI stats and information to Regional Managers for regular reporting.
• Maintain positive neighborhood and community relations, addressing concerns proactively.
• Effectively manage and report on local services, considering KPIs, quality, client feedback, and budget.

Additional Information:

• On-call duty required (1 in 4 weeks) with a £100/week compensation during on-call periods.

If you're passionate about making a difference and thrive in a dynamic environment, this role could be a perfect fit!

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An exciting new Customer Service Advisor opportunity at DX!



About Us

We think we are more than just a delivery company. We know each item tells a story and we know that for someone, somewhere, it'll make their day, or not - if we fail!

We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.



What will it feel like to be part of our team?

At DX we know our people are our foundation of success. We are passionate about you developing your career with us; if this is part of your plan too, DX will provide the training and the opportunities! Whatever you choose, you will work with a great bunch of people who are focused on meeting the DX Delivered Exactly promise.



Why DX?

We achieve our outstanding results through our people. Our ability to recruit, train, promote and retain top quality talent is one of our core strengths and has been fundamental to our long term growth. It is our entrepreneurial, dedicated, customer-focused people who are making business happen. They are behind our fantastic success and incredible growth. They are driving us forward as we define the future of work.

We recruit ambitious, driven people who bring new ideas that improve our services. If you are energetic and can deliver outstanding results, we will give you the opportunity to build a rewarding and successful career.



Role summary:

Our Customer Service Advisors live our customer promise - Delivered Exactly - by delighting our customers each and every time. This role, through proactive and timely actions, provides fantastic service to a wide range of interesting and demanding customers. Working alongside our operational and account management teams you will be able to positively influence our customers' needs and resolve any potential issues.



Key responsibilities:

-Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts

-Action all customer queries in line with the required processes and service level agreements

-Work as part of a team to ensure great customer service delivery - every time

-Engage proactively with service centres to ensure customer requirements are received and actioned

-Recognise and deal with queries, requests and problems in line with our customer account requirements

-Identification and action of escalation issues

-Undertake any other customer account support duties as required

Benefits:

-Competitive rates of pay

-Holidays: 20 days + bank holidays

-Pension, Life Assurance, and other additional benefits

-Excellent opportunities for career progression and more!!



We look forward to hearing from you!

Brook Street are looking for enthusiastic individuals who are looking for a new customer service role in an exciting industry. We have numerous full and part time customer focused roles for a Public Sector client based in Bath.

Role: Customer Service Assistant

Location: Bath , BA1 - city center based

Pay rate: £11.10 an hour - weekly pay on Friday

Start date: Jan / Feb 2024

Contract : temporary rolling contract

Your role being the face of the service will involve providing a professional face-to-face service supporting the public with their visa and citizenship applications. You will also work part of a team, helping customers, resolving issues and ensuring each individual receives a professional, efficient and considerate customer experience.

These roles are initially for a six-months' period, with the option to move on to a fixed-term contract.

If you are a good communicator, with great interpersonal skills who excels at problem solving i would love to hear from you. Just some previous customer service / call center experience is necessary and a keen ambition to work.

location: Northgate house, Bath B1 1RG

pay rate: £9.90 per hour / weekly pay

hours: varied FT and PT contracts available (dependant on availability - please state which you would like to go for when enquiring about the role)

As the right candidate, you will have:

• Excellent communication and interpersonal skills
• The ability to develop and maintain good working relationships with colleagues
• Basic IT skills, as full appropriate systems training will be provided before you start
• Effective problem-solving skills and be a team player who constantly displays commitment and flexibility
• Excellent organisational skills with great attention to detail
• The ability to deliver a high-quality and caring customer service in a professional and timely manner, creating trust and confidence
• The ability to understand and apply corporate policies and procedures consistently

Desirable, but not essential, experience in:

• Working in a customer-facing environment
• Working in a high-volume processing environment.

Responsibilities in depth:

• Capture and process information as part of a process using various systems (full training provided)
• Act as a first point of contact for the public
• Manage customer expectations, interact and display professionalism at all times.
• Adhere to the policies in place and ensuring performance targets are met daily and accuracy targets are achieved.
• Manage and resolve challenging situations displaying professionalism at all times and escalating where you cannot.
• Work as part of a team and also work independently, managing your time appropriately, working efficiently at all times
• Manage incoming service complaints in line with procedure, ensuring escalated action to the Complaints Manager is taken where a service complaint is received.

This role requires a basic disclosure check and you must have a UK passport or indefinite leave to remain status.

If you think you are the right person for this role, please apply online or email me directly. I'm excited to hear from you!

For specific questions related to the role, contact

Service Design To manage the work plan of the design function and any allocated resource to ensure design projects are delivered to brief and on time. To coach and mentor project teams in Service Design Concepts and processes. To manage the performance and competency of the resources allocated to the function. To provide reports and updates to the Head of Quality Improvement and Exec directors as needed. To design new services and existing service pathways, engaging subject matter experts as required, to create effective solutions & pathways. Working with stakeholders (Service Users, careers and colleagues) to generate and test ideas and solutions to ensure their requirements are incorporated into the design. To share developed products and models internally and externally as required. To ensure a design is replicable, usable, operationally achievable and financially viable. To ensure digital solutions are enablers to design the support experience, quality, efficiency and simplify services for users and colleagues. To use methods that includes observational techniques, visualisation, prototyping, sketching, storytelling, and brainstorming. To calculate workforce needs against demands and activity. To ensure designs make best use of all clinical resources, utilising workforce redesign and digital solutions to enable this. Working with key stakeholders, measure the impact of a design once in the hands of service users to understand the value and impact the service has had. Promote an evidence based culture across the Trust. Interpret data and provide detailed analysis of results and communicate these in a user friendly manner to clinicians and managers appropriately. Develop Service designs which are evidence-based, insight-driven, and co-produced with key stakeholders. Provide close liaison with the service, gaining a thorough understanding of the requirements whilst ensuring a cost effective service design/ build. Undertake the evaluation of service designs, learning and adapting designs and blueprints from evaluations. Participate in the development outcomes frameworks across our services, meet the outcomes requirements of contracts or of the design vision. Service Development Proactively identify service improvement needs through analysis of data. Provide advice and guidance to service delivery teams in matters relating to service design and improvement. Keep up to date with the organisations strategy and support service development in line with strategic plans. Projects Will independently manage a design project keeping to brief and timelines. Develop relationships with internal and external stakeholder to enable co design with subject matter experts and guidance on design solutions as necessary. To be responsible for design of key strategic projects within the organisation. To add value to the project(s) by promoting specific 'best value' design solutions Innovation Fuse innovations and pathways to redesign or design new service models and blueprints. Undertake desktop and insight research, mapping themes and drawing journey maps to support designs. Keep up to date with relevant research and policy. Ability to understand Service needs and where innovative solutions can be utilised in designs to achieve better solutions. Create links with academic institutions and other research and innovation institutions, providing access to expertise and capacity when needed. Quality Improvement and Strategy Contribute to the development of Quality Improvement strategy with the Head of QI. Support the Head of QI to achieve their overall responsibility for developing and driving forward the Trust-wide Quality Improvement strategy in line with the Trust priorities and objectives. Work collaboratively with the Head of QI to develop, deliver, monitor and report progress at both local and corporate levels, of the delivery of the trusts quality improvement strategy. Deliver and Lead on various trust-wide quality improvement initiatives. Promote a culture of quality improvement to ensure best-practice services for patients and positive working experience for staff. Establish strong links with Divisional and Clinical Directors and heads of service (clinically and corporate services) ensuring they have the skills to implement innovation and improvement. Support Senior Leaders and Directors of the Trust to employ an improvement methodology in all plans and thinking and that priorities are considered accordingly. Identify and ensure relevant improvement projects are undertaken in response to emerging national requirements. Support operational staff with managing their quality improvement work and lead on building skills within the team Provide expertise in standard setting and measurement for improvement, understanding external quality measurement programmes

An experienced Service & Breakdown Engineer is required by a leading name in the boiler market to work across their region, carrying out Domestic Heating & Boiler repairs and servicing. The position will see you working on central heating boilers and some associated gas appliances in domestic properties, both private and some housing association homes too.

The role will see you at times fault finding, diagnosing and repairing boilers which some other previous engineers or other companies were not able to. In addition to servicing and repairing the Gas boilers and heating systems you will be delivering excellent customer service at all times representing the company’s image and brand in the market.

Overview of the role:
Diagnosis and fault finding on gas boilers and some associated gas appliances
Repairing of gas boilers
Replacement of parts
Servicing of domestic gas boilers
Completion of CP12’s
Central heating System diagnosis

Experience & Skills Required
Hold current Gas ACS Certificates – CCN1 & CEN1 / CENWAT1
Working as a gas engineer since qualifying and hold a valid gas safe register card
Previous boiler fault finding experience
Boiler fault diagnosis and repair
Solid and structured Boiler Servicing knowledge
General Boiler fault codes knowledge
Competent on Electrical safety checks and use of a Multi Meter

What's on Offer
Working within an international business, you will enjoy the benefits that come with this and the company name brand and name behind them. The security and benefits that also come with this are certainly generous as is the opportunity for further career progression within the organisation too. Benefits include a great basic salary, Superb OTE, van, private use of van including pre-paid fuel, Contributory Pension, 25 Days Holiday and more.


Salary :- Up to £41K Base (c£52K OTE) + Van, Pension, Health Insurance, Sick Pay & Excellent Benefits
Location :- Swindon & Bath (SN/BA Postcode)
Company:- The organisation are one of Europe’s leading name in the Boiler, Heating and Renewable technology market.


Diversity & Inclusion
Kingsley Consulting operate an inclusive and diverse recruitment process, whilst also ensuring our clients do the same and we can provide any advice or education to them in relation to this. If there may be any support or adjustments required at any point throughout your recruitment journey with us, then please let us know and our trained consultants will assist and advise you accordingly.