Total 18 customer service job vacancies in banbury ox16 2ez

NEW SERVICE ADVISOR JOB
Warkworth
28k basic, 34k ote + benefits

YOLO Recruitment is currently looking to recruit a Service Advisor / Aftersales Advisor to join our client’s main dealer in Banbury.

The main objectives for this role are:
• To maximise service profitability through the use of professional sales techniques
• To maximise customer awareness of all available group services
• To ensure the highest level of customer care and satisfaction at all times
• To maintain excellent standards of departmental administration

You will need to have a full UK driving license.

Duties of the Service Advisor / Aftersales Advisor :
• Responding to customer requests
• Booking in vehicles for service / repair
• Checking in vehicles
• Track vehicle through the workshop
• Handover the vehicle
• Achieve incremental sales
• Use technology effectively
• Manage your own performance
• Contribute to effective working
• Deal with customer complaints
• Contribute to improved service processes

The perfect Service Advisor / Aftersales Advisor will have:
• Previous Service Advisor / Aftersales Advisor in a main dealership or independent workshop
• Excellent customer service skills
• Excellent interpersonal, verbal and written communications skills
• Proven organisational and administration skills

Hours for the Service Advisor / Aftersales Advisor : Monday to Friday 8.00 – 6.00. NO SATURDAY ROTA!

To apply for this Service Advisor / Aftersales Advisor role, please send your CV to Katy at YOLO Recruitment.

Do you have previous office experience? Are you looking for a new Customer Service Administrator role? Are you looking for work in Banbury and are available for a temp to pemranent position?

Join our client a Customer Service Administrator

• Work as part of a small but busy team
• Answer calls and emails to customers
• Update information on the system

As Customer Service Administrator you will have:

• Excellent communication skills
• Proficiency in Microsoft Office and good keyboard skills
• An excellent telephone manner
• Be able to work at times under pressure as part of a small team

This is brand new site with free parking, breakout room, fridge, tea / coffee making facility. Its a temp to perm position. For more details on the role, please apply asap.

Vibe Recruit is acting as an Employment Business in relation to this vacancy.

An opportunity has arisen at a busy volume franchised car dealership for a SERVICE ADVISOR in the BANBURY area.

£32,000 OTE UNCAPPED PLUS A VERY HIGH BASIC, GREAT BENEFITS

Previous experience in this role is essential and you will require good confident communication skills both face to face and on the telephone. You will have exceptional organisational skills and have extensive experience of customer interaction . You will meet and greet service customers and identify their service requirements along with any other opportunities for upsell, ensuring all details are communicated through to the workshop, in a concise manner. You will possess an outgoing and confident personality and be able to work under pressure and to tight deadlines.

Service Manager

Banbury

37.5 hours per week

My client is looking to add an experienced Service Manager to their award winning team in Banbury.

The company specialise in caring for adults with learning disabilities and mission statement is to ensure all service users experience life to the full – from enjoyment, satisfaction and improved health to finding meaningful friendships and paid employment.

The Role:

• Observing, coaching and giving feedback to colleagues who are working towards their Care Certificate on how well they demonstrate the required skills, knowledge and behaviours.
• Coaching and mentoring new colleagues.
• Demonstrating practice leadership.
• Monitoring the levels of Person-Centred Active Support (PCAS) being demonstrated and looking for ways we can continually improve.
• Leading team or house meetings
• Involvement in ‘Voices to be Heard’.
• Working with families and other circles of support.
• Working with healthcare professionals and external agencies to ensure that the needs and interests of the people we support are met and upheld.

Required:

• Qualified to diploma level 3 minimum (level 5 is ideal but not essential, however you will need to study towards this).
• Solid experience as a Service Manager (ideally registered but this is not essential)
• Full driving licence and own vehicle
• Solid people management and performance management experience
• Experience working within the CQC framework
• Learning disabilities background

Benefits:

• £2,000 on achieving registered status
• Health & well-being programme
• On-site parking
• Continued training and development
• Regular pay reviews
• Clear career progression

For more information please call Rhys Jones in the Safehands Cheltenham office.

INDPERM

Deputy Service Manager - Supported Living

Banbury

37.5 hours per week

My client is looking to add an experienced Deputy Service Manager to their award winning team in Banbury.

The company specialise in caring for adults with learning disabilities and mission statement is to ensure all service users experience life to the full – from enjoyment, satisfaction and improved health to finding meaningful friendships and paid employment.

The Role:

• Coaching and mentoring new colleagues.
• Demonstrating practice leadership.
• Monitoring the levels of Person-Centred Active Support (PCAS) being demonstrated and looking for ways we can continually improve.
• Observing, coaching and giving feedback to colleagues who are working towards their Care Certificate on how well they demonstrate the required skills, knowledge and behaviours.
• Leading team or house meetings
• Involvement in ‘Voices to be Heard’.
• Working with families and other circles of support.
• Working with healthcare professionals and external agencies to ensure that the needs and interests of the people we support are met and upheld.

Required:

• Level 3 diploma
• Knowledge of CQC regulations
• Previous experience within a management role

Benefits:

• Health & well-being programme
• On-site parking
• Continued training and development
• Regular pay reviews
• Clear career progression

For more information please call Rhys Jones in the Safehands Cheltenham office.

INDPERM

Band 6 Community Psychiatric Nurse
North & West Oxon AMHT - Banbury
The Elms Centre, Oxford Road, Banbury, Oxfordshire, OX16 9AL
Monday to Sunday (09:00-17:00 or 13:00-21:00)
Ltd: £27ph Weekdays, £31ph Saturdays and Nights, £35ph Sundays + £250 Sign up bonus
PAYE Equivalent: £24.29ph Weekdays, £27.81ph Saturdays and Nights, £31.32ph Sundays

Job Purpose

The post holder will work within the Adult Mental Health Team, providing mental health treatment in the community for patients with mental needs identified within Cluster 4-17 Supporting patients to work towards their own recovery. The post holder will act as CPA Care Co-ordinator for a case load of patients. The post holder will also provide home treatment for patients experiencing a mental health crisis.

Key Responsibilities

To work independently as part of a multi-disciplinary team to, assess, plan, and implement patient specific programmes of care/ interventions under the Care Programme Approach, contributing to the continuous assessment of patients.
Speciality lead in Day hospital regarding clients with personality disorder; supporting junior members of staff in managing clients with complex needs; supporting the development of skills.
To undertake mental health assessments using your professional knowledge, skills, and evidence-based practice.
To function effectively across a variety of environments (e.g., wards, department, homes etc.) involving changing and demanding conditions.
To use a comprehensive range of verbal and non-verbal communication tools to communicate effectively with patients, their careers and families and colleagues, GP's, and external agencies such as the police; social services; voluntary sectors supporting those with mental health issues. This may include people who may have difficulties with understanding or communication.
To work in partnership with patients to agree goals and treatment proposals, gaining valid informed consent.
To have a working knowledge and understanding of the relevant legal frameworks: Mental Health Act, Mental Capacity Act, NHS and Community Care Act, National Assistance Act and fulfil the statutory duties of the NHS and the local authorities.
To work in partnership with patients to assess their progress against mutually agreed goals, amending care plan as appropriate.
To plan, develop, create group programmes, and deliver a range of therapeutic interventions in line with professional requirements (appendix 1) and in accordance with the job specification.
To demonstrate good skills in being responsible for own time management and the prioritisation of a caseload.
Develop comprehensive contingency/safety plans in the event of a crisis with patients, families, and carers.
To manage patient discharge in a safe and timely manner, ensuring liaison with primary care colleagues and community-based resources and agencies such as MIND Restore, Turning Point, police, social services etc. where appropriate: To ensure that family and carers are where appropriate advised of the patients discharge arrangements: with timely completion of documentation.
To participate in clinical/professional and managerial supervision. Provide supervision to voluntary staff and students.
To manage and contain stressful and emotional situations in an empathetic manner supporting patients and their families and colleagues, seeking advice where appropriate.

We offer a £250 bonus for starting a contract with SCS.

Furthermore, if you know anyone looking for work and you refer them across, we offer a £250 referral bonus per person.

If anything is of interest, please just respond to this advert with an up to date copy of your CV or call Jake on 01772 208963

The Alcohol & Drug Service (ADS) are a registered charity who have been transforming the lives of people affected by drugs and alcohol misuse for over 40 years.

Aspire is a partnership between ADS and Rotherham, Doncaster and South Humber NHS Foundation Trust (RDaSH). It combines the strengths of both NHS provision under the leadership of a consultant with the strengths of the voluntary sector provided by ADS. The partnership has worked together for over 20 years providing Drug and Alcohol Services to our local communities. It is a forward thinking and innovative partnership that works closely with the recovery communities it serves to provide flexible, responsive services which offer the best possible outcomes for its service users and community it serves.

It is a very exciting time to be working in the drug and alcohol field with significant new career opportunities being created.

The Open Access and Assessment (OAT) team provide advice and brief interventions, some structured key working, assessments and a needle exchange service to people entering the treatment system.

If you have relevant experience in the substance misuse field, a relevant degree e.g., psychology, sociology, social work or Diploma in Health and Social Care or equivalent and L3 Tackling Substance Misuse or equivalent we would like to hear from you.

If you are experienced by working in the field but do not have the formal qualifications, we provide a comprehensive package of accredited qualifications and for newly qualified Social Workers we support the ASYE programme.

For more information contact Claire Beevers on 03000 213900

NOTE: we are unable to support sponsorship visas.

In return, ADS are offering:

● Salary £25397 - £ 30991 depending on experience.
● Generous annual leave, 29 days annual leave per annum, rising to 31 after 2 years’ service and 34 after 5; plus, Public Holidays
● Attractive Pension Package (6% employer contribution)
● Health Scheme
● Training opportunities in line with the personalised learning and development plan
● Enhanced sick pay.
● Along with joining ADS at a time of exciting and fast-growing change.

Check out our benefits: https://adsbenefits-uk.org/

Working at ADS is more than a job, it’s an investment of time to make a difference to the lives of people with substance misuse issues and their families.

This post is exempt from the Rehabilitation of Offenders Act 1974.
The ADS is an equal opportunity employer, committed to diversity. We promote the fair and equal treatment of potential and existing employees and service users.

About The Role
Assisting with a range of kitchen and food service activities.

Your main aim will be to carry out a range of catering duties, ensuring a high-quality service is provided at all times.

You will be working Monday to Friday, 07:00 to 15:00, 37.5 hours per week, on a permanent, full-time basis.

You will also:

• Assist with food preparation
• Serve food and beverages to customers
• Work on a till
• Assist with collection and washing up of cutlery, crockery and trays
• Ensure that tables, chairs and floors are clean and tidy.

To succeed in this role you will need:

• Experience in a catering role, including food preparation and cooking
• Food Hygiene Certificate at National Level 1 - preferred (Basic)
• Good customer service skills

What will you get in return?

• A pension scheme- to save for the future - eligibility rules apply
• Access to high street discounts
• Access to low interest loans
• Recognition scheme 'OCS Stars'- monetary rewards given to top performers
• Training and Development- apprenticeships, e-learning, English as a Second Language and our award nominated 'Impact' Programme
• Long Service Awards
• Cycle to work scheme- discounted bicycles
• Access to our Employee Assistance Programme- 24-7 Wellbeing Support

About The Company
OCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.

One of the UK’s leading providers of housing, care and community services, Sanctuary Group employs around 13,000 people and manages more than 100,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.

Customer Service Advisor
- Income
Banbury

£25,423
- £26,762 per year
37.5 hours per week – Monday to Friday 9:00am – 5:00pm

We are seeking Customer Service Advisors to join our Customer Service Centre (CSC) team in Banbury. As a Customer Service Advisor, you will be a part of our Income Services Team, which is located within a fast paced, Contact Centre environment that sits at the heart of our National Income Services Team. You will be the first point of contact for any of our customers calling to discuss their rent accounts. Your role will involve collecting payments in full, negotiating repayment arrangements and answering any income related queries. You will work in collaboration with other members of our Income Services Team to help our customers avoid falling into debt.

Although this job can be challenging; it’s equally rewarding, and we are looking for candidates who share our passion for providing our customers with the best possible service. We are looking for great communicators, positive can-do attitudes, and willingness to learn and develop new skills.

The role of Customer Service Advisor
- Income will include:
- Delivering high quality and consistent service in relation to debt recovery and debt prevention
- Advising account balances and collecting payments in full
- Negotiating and creating affordable repayment arrangements
- Developing, building and maintaining relationships with customers
- Identifying any shortfalls in service delivery and acting effectively upon them
- Updating records in an accurate and timely manner
- Working in compliance with Sanctuary’s policies and procedures
- Achieving required individual and team targets set in line with KPI’s and SLA’s


Skills and experiences:

- Excellent communication and listening skills including telephone and written
- Experience in a Contact Centre environment or similar environment but not essential
- The ability to show resilience, adaptability and negotiate for positive outcomes
- Excellent interpersonal and customer care skills
- SAP system experience
- Experience using Swan based systems
- Housing Management experience
- Basic experience using Microsoft packages including Word, Excel and Outlook


Why work for us?
Sanctuary Housing is one of the UK’s leading social landlords, providing around 120,000 homes across England and Scotland. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.

Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

- 23 days annual leave (rising to a maximum of 28 days) plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- £25,423 per annum (rising to £26,762 per annum after 12 months, subject to satisfactory performance)


Closing Date: 18 July 2024

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’

Proud member of the Disability Confident employer scheme

The Vacancy

The Alcohol & Drug Service (ADS) are a registered charity who have been transforming the lives of people affected by drugs and alcohol misuse for over 40 years.

Aspire is a partnership between ADS and Rotherham, Doncaster and South Humber NHS Foundation Trust (RDaSH). It combines the strengths of both NHS provision under the leadership of a consultant with the strengths of the voluntary sector provided by ADS. The partnership has worked together for over 20 years providing Drug and Alcohol Services to our local communities. It is a forward thinking and innovative partnership that works closely with the recovery communities it serves to provide flexible, responsive services which offer the best possible outcomes for its service users and community it serves.

It is a very exciting time to be working in the drug and alcohol field with significant new career opportunities being created.

The Open Access and Assessment (OAT) team provide advice and brief interventions, some structured key working, assessments and a needle exchange service to people entering the treatment system.

If you have relevant experience in the substance misuse field, a relevant degree e.g., psychology, sociology, social work or diploma in Adult Care or equivalent and Level 3 Tackling Substance Misuse we would like to hear from you. ILM Level 3 Leadership and Management or equivalent are desirable.

If you are experienced by working in the field but do not have the formal qualifications, we provide a comprehensive package of accredited qualifications and for newly qualified Social Workers we support the ASYE programme.

For more information contact Claire Beevers on 03000 213900

NOTE: we are unable to support sponsorship visas.

In return, ADS are offering:

Salary £29807 - £36009 depending on experience.
Generous annual leave, 29 days annual leave per annum, rising to 31 after 2 years’ service and 34 after 5; plus, Public Holidays
Attractive Pension Package (6% employer contribution)
Health Scheme
Training opportunities in line with the personalised learning and development plan
Enhanced sick pay.
Along with joining ADS at a time of exciting and fast-growing change.
Working at ADS is more than a job, it’s an investment of time to make a difference to the lives of people with substance misuse issues and their families.

This post is exempt from the Rehabilitation of Offenders Act 1974.

The ADS is an equal opportunity employer, committed to diversity. We promote the fair and equal treatment of potential and existing employees and service users.

Job role: Deputy Service Manager
Sector: Learning disabilities, positive behaviour support, supported living
Location: Banbury
Hours of work: Full time with shared on call (you will be required to work 5 days over 7 - with 80% of your time in a supervisory role and 20% on shift)
Salary: £30,000

Brook Street Social Care is working with an established and well-respected provider to recruit a Deputy Service Manager for their Banbury service.

You will be delivering person-centred support, promoting independence ,and supporting your clients to live as independently as possible through the implementation of positive behaviour support plans.

Your duties will be varied and will include:
" Working closely with CQC and external provider
" Staff management, recruitment, mentoring and retention
" Supervisions and Appraisals
" Care Planning, Risk Assessment and reviews, to include positive behaviour support plans
" Compliance and Quality Assurance
" Rota management
" Shift leading
" Person centred care and support
" Behaviour management

To be successful in this role:
" You will have knowledge and understanding of the current legal responsibilities and standards of the service, including the need for the management and delivery of person-centred service
" You will have proven experience as Senior Support/Team leader/Deputy Manager/Service/Team Manager within
" Hold a full UK Driving licence and have access to your own vehicle
" Hold the level 3 in health and social care
In return for your extensive skills and experience you will be rewarded with:
" Salary starting at £30000
" Enhanced annual leave allowance
" Pension contribution
" Access to free, counselling and advice services
" Fully paid training and access to nationally recognised qualifications
" Retail discount schemes
" Long service awards

For immediate consideration, please click apply today or call Lynsey on 0121 480 8217 for more information.

Job role: Registered Service Manager
Sector: Learning disabilities, positive behaviour support, supported living
Location: Banbury
Hours of work: Full time with shared on call
Salary: £36,000, increasing to £38,000 on registration

Brook Street Social Care is working with an established and well-respected provider to recruit a Registered Service Manager for their Banbury Service.
You will be delivering person-centred support, promoting independence ,and supporting your clients to live as independently as possible through the implementation of positive behaviour support plans.

Your duties will be varied and will include:
" Working closely with CQC and external provider
" You will be required to register with CQC
" Staff management, recruitment, mentoring and retention
" Supervisions and Appraisals
" Care Planning, Risk Assessment and reviews, to include positive behaviour support plans
" Compliance and Quality Assurance
" MDT working
" Budget and finance management

To be successful in this role:
" You will have knowledge and understanding of the current legal responsibilities and standards of the service, including the need for the management and delivery of person-centred service (CQC requirements).
" You will be competent at building relationships with key stakeholders including the local authorities
" You will have proven experience as Deputy Manager/Service/Team Manager within Mental Learning Disabilities services.
" Hold a full UK Driving licence and have access to your own vehicle
" Hold the level 5 in leadership and management or be committed to securing this within the
first 18 months in the service

In return for your extensive skills and experience you will be rewarded with:
" Salary starting at £36000 and increasing to £38000 on registration
" Enhanced annual leave allowance
" Pension contribution
" Access to free, counselling and advice services
" Fully paid training and access to nationally recognised qualifications
" Retail discount schemes
" Long service awards

For immediate consideration, please click apply today!

Job role: Deputy Service Manager

Sector: Learning disabilities, positive behaviour support, supported living

Location: Didcot/Abingdon

Hours of work: Full time with shared on call (you will be required to work 5 days over 7 - with 80% of your time in a supervisory role and 20% on shift)

Salary: £30000

Brook Street Social Care is working with an established and well-respected provider to recruit a Deputy Service Manager for their Didcot/Abingdon Service.

You will be delivering person-centred support, promoting independence ,and supporting your clients to live as independently as possible through the implementation of positive behaviour support plans.

Your duties will be varied and will include:
" Working closely with CQC and external provider
" Staff management, recruitment, mentoring and retention
" Supervisions and Appraisals
" Care Planning, Risk Assessment and reviews, to include positive behaviour support plans
" Compliance and Quality Assurance
" Rota management
" Shift leading
" Person centred care and support
" Behaviour management

To be successful in this role:
" You will have knowledge and understanding of the current legal responsibilities and standards of the service, including the need for the management and delivery of person-centred service
" You will have proven experience as Senior Support/Team leader/Deputy Manager/Service/Team Manager within
" Hold a full UK Driving licence and have access to your own vehicle
" Hold the level 3 in health and social care

In return for your extensive skills and experience you will be rewarded with:
" Salary starting at £30000
" Enhanced annual leave allowance
" Pension contribution
" Access to free, counselling and advice services
" Fully paid training and access to nationally recognised qualifications
" Retail discount schemes
" Long service awards

For immediate consideration, please click apply today or call Lynsey on 0121 480 8217 for more information.

Job role: Deputy Service Manager

Sector: Learning disabilities, positive behaviour support, supported living

Location: Banbury

Hours of work: Full time with shared on call (you will be required to work 5 days over 7 - with 80% of your time in a supervisory role and 20% on shift)

Salary: £30000

Brook Street Social Care is working with an established and well-respected provider to recruit a Deputy Service Manager for their Banbury service.

You will be delivering person-centred support, promoting independence ,and supporting your clients to live as independently as possible through the implementation of positive behaviour support plans.

Your duties will be varied and will include:
" Working closely with CQC and external providers
" Staff management, recruitment, mentoring and retention
" Supervisions and Appraisals
" Care Planning, Risk Assessment and reviews, to include positive behaviour support plans
" Compliance and Quality Assurance
" Rota management
" Shift leading
" Person centred care and support
" Behaviour management

To be successful in this role:
" You will have knowledge and understanding of the current legal responsibilities and standards of the service, including the need for the management and delivery of person-centred service
" You will have proven experience as Senior Support/Team leader/Deputy Manager/Service/Team Manager within
" Hold a full UK Driving licence and have access to your own vehicle
" Hold the level 3 in health and social care

In return for your extensive skills and experience you will be rewarded with:
" Salary starting at £30000
" Enhanced annual leave allowance
" Pension contribution
" Access to free, counselling and advice services
" Fully paid training and access to nationally recognised qualifications
" Retail discount schemes
" Long service awards

For immediate consideration, please click apply today or call Lynsey on 0121 480 8217 for more information.

Job role: Registered Service Manager
Sector: Learning disabilities, positive behaviour support, supported living
Location: Didcot/Abingdon
Hours of work: Full time with shared on call
Salary: £36000, increasing to £38000 on registration

Brook Street Social Care is working with an established and well-respected provider to recruit a Registered Service Manager for their Didcot/Abingdon Service.

You will be delivering person-centred support, promoting independence ,and supporting your clients to live as independently as possible through the implementation of positive behaviour support plans.

Your duties will be varied and will include:
" Working closely with CQC and external provider
" You will be required to register with CQC
" Staff management, recruitment, mentoring and retention
" Supervisions and Appraisals
" Care Planning, Risk Assessment and reviews, to include positive behaviour support plans
" Compliance and Quality Assurance
" MDT working
" Budget and finance management

To be successful in this role:
" You will have knowledge and understanding of the current legal responsibilities and standards of the service, including the need for the management and delivery of person-centred service (CQC requirements).
" You will be competent at building relationships with key stakeholders including the local authorities
" You will have proven experience as Deputy Manager/Service/Team Manager within Mental Learning Disabilities services.
" Hold a full UK Driving licence and have access to your own vehicle
" Hold the level 5 in leadership and management or be committed to securing this within the
first 18 months in the service

In return for your extensive skills and experience you will be rewarded with:
" Salary starting at £36000 and increasing to £38000 on registration
" Enhanced annual leave allowance
" Pension contribution
" Access to free, counselling and advice services
" Fully paid training and access to nationally recognised qualifications
" Retail discount schemes
" Long service awards

For immediate consideration, please click apply today or call Lynsey on 0121 480 8217 for more information.