Total 892 business management project planning job vacancies in boston high st

Job Summary:

We are seeking a Project Manager to oversee mid-size projects within the Core Banking portfolio, while managing project tracking responsibilities. The ideal candidate should have some project management experience, a good understanding of scripting or programming (e.g., Python or Excel VBA), and an ability to retrieve and visualize data from JIRA. Experience with portfolio tracking, data analysis, and creating dashboards using tools like Excel’s Power Query or Power BI is a plus.

Key Responsibilities:

• Manage mid-size projects within the Core Banking portfolio, ensuring that they are delivered on time and within scope.

• Help with tracking and managing the overall Core Banking project portfolio, including dashboarding and reporting on project progress.

• Extract data from JIRA and write Excel VBA or Python scripts to automate the retrieval and processing of data.

o Example use case: Extract a list of stories from JIRA, enrich it with data on defects or test cases using JIRA APIs, and visualize it in Excel.

o Example use case: Create Excel VBA scripts to track defect status changes (e.g., from "In Progress" to "Ready for UAT").

• Build project dashboards and reports using Excel Power Query or Power BI to visualize key project metrics such as burn-down charts, cumulative charts, and other critical KPIs.

• Use Easy BI to analyse project parameters and support decision-making.

• Perform basic data analysis, clean data sets, and generate insights from project data using Power BI or similar tools.

• Collaborate with cross-functional teams to ensure seamless execution and communication on project delivery.

• Maintain clear and regular updates on project status to stakeholders through visual dashboards and progress reports.

Skills and Qualifications:

• 3+ years of experience in project management and project delivery, ideally in a technology or financial services environment.

• Demonstrated experience in project portfolio tracking, including dashboarding and reporting.

• Hands-on experience with scripting or programming (e.g., Python, Excel VBA) for automating data retrieval and visualization.

• Familiarity with JIRA APIs to extract and analyse data from JIRA and other project tracking tools.

• Proficiency in Excel Power Query, Power BI, or other data visualization tools to create project dashboards and perform data cleaning.

• Strong organizational skills and attention to detail, with the ability to handle multiple projects simultaneously.

• Excellent verbal and written communication skills.

• Ability to work independently and within cross-functional teams

COMPANY DESCRIPTION

THKMC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community at large, and achieved an Institute of Public Character (IPC) status on 18 November 2011. THKMC is the charitable arm of Thye Hua Kwan Moral Society, which lives by the mission To Serve Mankind to help anyone who needs help regardless of their race, religion, colour, language, creed and culture. THKMC today serves more than 70,000 beneficiaries through more than 70 programmes across five Services, which include Disability, Early Intervention for Children, Family, Seniors' Community, and Therapy.

RESPONSIBILITIES

Overview:

In this role, you will be responsible for co-developing, monitoring and evaluation of the strategic initiatives. Working closely with executive leadership, you will analyse trends, opportunities and develop plans to achieve long-term objectives. This role requires a deep understanding of business strategy of our agency, excellent analytical skills, and the ability to lead cross-functional teams to execute strategic plans.

As a Strategy Manager you will play a pivotal role in shaping THKMC's future and ensuring its long-term success. You should possess a combination of strategic thinking, leadership, and analytical skills, along with a keen understanding of the social service and community care sector environment in which the agency operates.

Key Responsibilities:

1. Enabling Growth:

• Lead development & execution of THKMC's strategic plans & initiatives to drive growth & enhance competitive advantage.
• Monitor & evaluate continuously the progress of strategic initiatives, adjusting as necessary.

2. Research:

• Conduct comprehensive Social Service and Community Care (SS&CC) sector research, competitor analysis, and sectoral trend assessments to identify opportunities & threats. Understand how this data could be relevant for THKMC services & operations.

3. Data Analytics:

• Analyse data & perform quantitative analysis to glean insights about THKMC client, caregiver, volunteer & corporate partner populations.
• Use data to understand THKMC positioning in SS&CCA sector & recommend improvements.
• Analyse data (including financial statistics, budgets & forecasts), formulate & test hypotheses, and develop models to quantify feasibility of recommended strategic decisions.
• Identify THKMC strategic initiatives and key performance indicators (KPIs).

4. Cross-Functional Collaboration:

• Lead cross-functional teams, internal and external stakeholders to work cohesively towards achieving strategic objectives.

5. Reporting and Communication:

• Track performance of strategic initiatives. Construct & update THKMC Management dashboard for monitoring & reporting KPIs.
• Prepare Strategic Planning and Transformation (SPT) discussion & presentation papers. Partner Secretariat(s) to table SPT presentations & updates of THKMC Management dashboard
• Work with Head (SPRM) to achieve functional objectives & deadlines.

Requirements:

• Bachelor's degree in business or related field. Post-graduate degree or professional certification would be a plus.
• Minimum 12 years' experience in management consulting, strategic planning, change management and / or business development, with at least 5 years in leadership roles.
• Proficiency in project management principles to oversee execution of strategic initiatives.
• Conversant with Enterprise Design Thinking & Business Process Re-engineering.
• Good working knowledge of Data Science.
• Strong working knowledge of visualization & collaboration tools. Proficiency in Microsoft Office, Power BI & Tableau.
• Expertise in Change Management.
• Deep understanding of Singapore Social Service and Community Care sector.
• Analytical. Independent problem-solving skills.
• Precision, accuracy & high attention to detail in all aspects of work. Strong stakeholder management & interpersonal skills.
• Strong written & verbal communication skills.
• Able to work autonomously & deliver under tight deadlines.

As a Management Trainee, your main goal will be to learn and master various aspects of the company's operations, including but not limited to operations management, human resources management, team leadership, decision-making, and problem-solving. Through this training program, you will acquire the necessary skills and knowledge to prepare for future senior management positions.

Key Accountabilities:

1. Continuously learn and understand the specific business operations and management strategies of the company.
2. Participate in and lead team projects, enhancing teamwork and leadership.
3. Effectively manage and execute projects in a multitasking and high-pressure environment, with a results-oriented approach.
4. Solve problems encountered in work, formulate and implement solutions, emphasizing replicable processes.
5. Embrace change, continuously improve your skills and knowledge, and break through your own capability boundaries.

Main Duties and Responsibilities:

• Participate in the company's daily operations and management activities, learning the company's business processes and strategies.
• Assume a leadership role in projects, effectively distribute tasks and manage progress, ensuring smooth completion of projects.
• Think independently when encountering problems, propose and implement solutions, and conduct a review after problem resolution.
• Accept feedback from superiors and colleagues, continuously improve your skills and knowledge, and maintain positive energy with an open mindset to change.
• Enhance your professional knowledge and skills by participating in the company's training and learning activities and continuously learning.

Job Specification:

• Education: Bachelor's or master's degree in business management, education, psychology, or other related fields.
• Skills: Leadership and teamwork abilities, problem-solving and decision-making capabilities, project management skills.
• Personal Characteristics: High self-drive, leadership, adaptability, resilience.
• Career Goals: Passionate about education and training, looking forward to long-term development in the company, willing to take up a management position after completing the training.
• Others: Deep understanding of the education and training market in Singapore, familiar with basic information technology and software applications.

Usher guest to their seats

Ensure restaurant and cutleries are clean and set up properly and correctly

Assist in taking down F&B reservations via email and/or phone

Assist in stock control and ordering of stock

Assist in backend kitchen operations

Assist in manpower planning

Assist in managing cost control

Ensure kitchen is clean and hygiene standards are met

Job Summary:

We are seeking a dynamic and client-focused Relationship Manager to join our team. The ideal candidate will be responsible for providing sales support, collecting client information, addressing client inquiries, managing CRM information, and ensuring service renewals. The role requires proficiency in Mandarin and excellent written communication skills in both English and Chinese.

This position is on either a 4- or 5-working day basis per week.

Key Responsibilities:

1. Sales Support:
   • Create quotations and sales orders for potential clients.
   • Track and follow up on payments during the pre-sales stages.
   • Assist the sales team with administrative tasks to facilitate the sales process.
2. Client Interaction:
   • Respond promptly to client inquiries and provide accurate information.
   • Issue sales orders for existing clients based on their specific requirements.
   • Maintain strong relationships with clients to ensure satisfaction and loyalty.
3. Client Updates:
   • Regularly update clients on the latest information, including compliance requirements.
   • Send timely reminders for service renewals and other important updates.
   • Ensure clients are informed about any changes or new services that may benefit them.
4. Language Proficiency:
   • Serve and communicate effectively with clients who speak Mandarin.
   • Demonstrate strong written communication skills in both English and Chinese.

Qualifications:

• Education: Polytechnic, diploma, or bachelor’s degree in Business Administration, Sales, Marketing, or a related field.
• Experience:
  • Fresh graduates are welcome to apply
  • 2-3 years of experience in a sales support or relationship management role is preferred.
  • Experience in CRM system
• Skills:
  • Excellent verbal and written communication skills in English and Chinese.
  • Strong organizational and multitasking abilities.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Ability to work independently and as part of a team.
  • Customer-focused with a positive attitude and professional demeanor.
• Key Competencies
  
  • Customer Focus
  • Drive for result
  • Action Oriented
  • Writing Communication
  • Learning on the fly
  • Active Listening

Responsibilities:

· Collaborate with project stakeholders to gather and analyse business requirements.

· Facilitate requirement confirmation and design workshops, engaging projects, stakeholders from various teams (e.g., Product Management, Sales, Operations, IT, and Finance).

· Identify areas for process improvement and recommend effective solutions.

· Develop functional design deliverables, including page-flow, business logic, and validation specifications.

· Provide design handover to the Application team for implementation.

· Conduct post-build verification to ensure alignment with design specifications.

· Support System Integration Testing (SIT), User Acceptance Testing (UAT), and Business Readiness Testing (BRT).

Skills / Experience Required:

Mandatory:

· Strong communication skills with demonstrated project management and scope control abilities.

· Proactive and results-oriented with a commitment to driving task closure.

· Advanced proficiency in Business Process Design.

· Expertise in Requirements Analysis and proficiency with Business Process Analysis Tools and Business Model Strategy.

Preferred:

· Familiarity with Telco B2B Order Management processes.

· Experience with Salesforce and Cloudsense platforms.

We are seeking a detail-oriented and proactive Project Admin to join our Business Operations Centre. The ideal candidate will play a crucial role in ensuring service excellence, managing project operations, and driving performance improvements. This position requires collaboration across multiple departments, supporting project and maintenance activities, procurement processes, and administrative tasks.

Key Responsibilities

1. Business Operations & Service Excellence

• Serve as a core member of the Business Operations Centre to ensure service excellence and quality.
• Maintain accurate project billability, cost, and revenue forecasts.
• Drive continuous improvement through process development and innovation.

2. Job Management

• Create sub-project codes to track resources and costs.
• Raise Inter Project Cost Recovery (IPCR) requests in APEX (formerly SAP) for internal projects.
• Set up billing plans and raise Sales Invoice Requisitions (SIR) in the IPMS system.
• Provide weekly updates on work-in-progress projects.

3. Maintenance Support

• Track customer contracts and third-party vendor maintenance contract/license renewals.

4. Procurement Management

• Raise Purchase Requests in APEX and obtain necessary approvals.
• Ensure adherence to corporate procurement policies and coordinate with vendors.

5. Line Administration

• Support staff onboarding and offboarding processes.
• Collaborate with HR to track staff certifications and training requirements.
• Organize team bonding events.

6. SharePoint Management

• Manage SharePoint workspace for enterprise content and document management, team collaboration, and custom web applications.

Requirements

• Education: Degree in Business Administration, Information Technology, or a related field.
• Experience: Minimum of 2-5 years of relevant experience in a similar role.
• Technical Skills:Proficiency in Microsoft Office, especially Excel and PowerPoint.
  Knowledge of SharePoint tools, including ULS Logs, workflows, and forms.
  Familiarity with SAP and project management systems is preferred.
  Basic knowledge of Windows operating systems, SQL Server, Power BI, PowerShell, and Office 365.
  
• Soft Skills:Strong communication and listening skills.
  Demonstrated problem-solving abilities and attention to detail.
  Organizational skills, with the ability to prioritize and manage multiple tasks to meet SLAs.
  Proven leadership, interpersonal, and conflict-resolution skills.
  Ability to collaborate with and influence internal and external stakeholders effectively.
  

We are WEPURPLE – an integrated retail design and marketing agency with Purplers in Singapore, Cape Town, Mexico, Paris and London. We are a purpose-built agency, armed and ready to shape the future of brands in global consumer and retail channels. We are experts in what we do and we love it too. We thrive off pushing boundaries, continually improving and operating as an extension of our clients… and most of all, we have fun along the way.

Our client management team is looking for a Project Manager to join our Singapore office.

About the role:

This position will manage permanent or temporary merchandising projects from design adaptation to execution. It means working with our creative and technical designers to design the space and put together the construction package, then liaising with our network of partners and contractors to build and implement seamlessly, mainly in the Travel Retail channel.

Daily duties/responsibilities:

• Project management: lead and manage multiple projects from inception to completion, bringing to life permanent merchandising or temporary activations, and ensuring timely delivery within scope and budget, including: preparation of cost estimates; managing relationships with clients, stakeholders and suppliers; creating tender packages; and managing and resolving snagging lists with contracts; and providing accurate project reports.
• Client communication: Act as the primary point of contact for clients, facilitating regular updates and feedback sessions to maintain alignment on project goals.
• Quality control: implement quality assurance processes to ensure all deliverables meet the agency’s standards and client expectations.
• Team collaboration: work closely with cross-functional teams to develop and cultivate strong relationships, in particular, with the Design Studio.
• Budget management: develop and manage project budgets, tracking expenses and ensuring adherence to financial parameters.
• Reporting: prepare and present project status reports, highlighting progress, challenges and solutions to stakeholders.
• Business growth: assist in identifying new business opportunities and strategies to expand client relationships and drive agency growth.

Qualification criteria:

• 4-6 years of relevant work experience in brands, agencies, or production houses.
• Bachelor’s Degree (or other suitable qualification) in Project Management, Marketing, Design or a related field.
• Must be fluent in Mandarin as we collaborate with various Mandarin speaking vendors.
• Experience in a small-to-medium sized agency is an advantage.
• A network of suppliers in the travel retail channel is a plus.
• Strong understanding of retail design principles and marketing strategies.
• Exceptional communication and interpersonal skills, with the ability to build strong relationships with clients and team members.
• Problem-solving mindset and ability to work under pressure to meet deadlines.
• Excellent organisational and multitasking skills, with a keen attention to detail.

What's in it for you:

• The opportunity to work on global consumer brands – we work with some of the world’s most known and loved consumer and luxury brands, spanning perfume and cosmetics, wines and spirits, fashion, confectionery, and F&B.
• We are Purpling the World with a global team. You’ll have the chance to work with a diverse, flexible, talented team of Purplers – we are a tight-knit group, built like a sports team; we all have different roles to play, we maximise each other’s strengths, we have each other’s backs and we do what it takes to deliver results.
• At least one performance review per year, with a strong focus on helping to build a career that’s right for you.
• Highly competitive leave entitlements, with above average paid annual leave and a day off to celebrate your birthday because… why not?
• An environment that supports work-life balance, offering our team members an annual health and wellbeing allowance; and a flexible work policy that balances the need for in-person collaboration (office time) and the need for life (remote work opportunities.
• We are passionate about building a diverse team with people from a variety of backgrounds. We have a robust equal employment opportunity policy and do not discriminate against any employee or candidate because of age, gender, gender identity, race, religion, nationality, disability or any other basis. Our people are selected based on a combination of merit, alignment with our company values and professional qualities.

Application:

If you think this is the job for you and you are ready to apply, go ahead and send us your resume and tell us why you’d make the perfect addition to our Purple Nation. Not sure you have all the skills we are looking for? Go for it anyway – we are more focused on bringing together a diverse group of people than we are on ticking boxes. We'd love to see how we can Purple the World together. Suitable applicants will be considered and contacted on a first-come, first-served basis.

Job Description:

• Manage work processes and workflow to make sure operational efficiency
• Planning doctors' roster and coordinating doctor's leave to ensure adequate medical manpower at all times
• Identify training needs and sraw up individual learning plans for the staff
• Assist in drawing up department workplans and budgeting exercises
• Assist in handling patients' feedback and investigations
• Any ad-hoc duties as per assigned

Requirements:

• Bachelor Degree in Business Administration, Project Management or equivalent
• Minimum 2-3 years experience in operations and administrative work

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click Apply Now button.

** We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

**JobStudio will not solicit any money, request to use your bank account for business or request you to transfer any monies to any parties. Please be aware of scams impersonating JobStudio and our employees. You may call our office directly for verification. We will not be liable for any loss arising from scams. **

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Kam Xiu Ping

EA Personnel Reg No: R21101828

As a Management Trainee, your main goal will be to learn and master various aspects of the company's operations, including but not limited to operations management, human resources management, team leadership, decision-making, and problem-solving. Through this training program, you will acquire the necessary skills and knowledge to prepare for future senior management positions.

Key Accountabilities:

1. Continuously learn and understand the specific business operations and management strategies of the company.
2. Participate in and lead team projects, enhancing teamwork and leadership.
3. Effectively manage and execute projects in a multitasking and high-pressure environment, with a results-oriented approach.
4. Solve problems encountered in work, formulate and implement solutions, emphasizing replicable processes.
5. Embrace change, continuously improve your skills and knowledge, and break through your own capability boundaries.

Main Duties and Responsibilities:

• Participate in the company's daily operations and management activities, learning the company's business processes and strategies.
• Assume a leadership role in projects, effectively distribute tasks and manage progress, ensuring smooth completion of projects.
• Think independently when encountering problems, propose and implement solutions, and conduct a review after problem resolution.
• Accept feedback from superiors and colleagues, continuously improve your skills and knowledge, and maintain positive energy with an open mindset to change.
• Enhance your professional knowledge and skills by participating in the company's training and learning activities and continuously learning.

Job Specification:

• Education: Bachelor's or master's degree in business management, education, psychology, or other related fields.
• Skills: Leadership and teamwork abilities, problem-solving and decision-making capabilities, project management skills.
• Personal Characteristics: High self-drive, leadership, adaptability, resilience.
• Career Goals: Passionate about education and training, looking forward to long-term development in the company, willing to take up a management position after completing the training.
• Others: Deep understanding of the education and training market in Singapore, familiar with basic information technology and software applications.

Introduction to GoNetZero™

GoNetZero™ empowers clients worldwide to achieve their net-zero goals. As a global decarbonisation solution provider, it offers comprehensive end-to-end solutions through its digital platform and verified environmental attributes (EAs), including Renewable Energy Certificates and carbon credits. It is the carbon management business of Sembcorp Industries, a Singapore Stock Exchange-listed company.

GoNetZero™’s suite of digital solutions includes Measure – which enables clients to begin their net-zero journey by assessing their organisations’ emissions; Manage – which allows clients to view, manage, and retire their EAs portfolio seamlessly on a single platform; and Perform – which helps clients maximise the output and lifespan of their renewable energy assets across multiple sites on a single dashboard. Additionally, GoNetZero™ provides custom solutions tailored to clients’ decarbonisation needs.

Since its launch in 2022, GoNetZero™ has supported over 80 clients globally through its established offices in Singapore, the UK, and Vietnam

We are looking for an experienced Contract Manager to join our dynamic team. The individual will be responsible for day-to-day management of Customer Agreements, Supply Contracts, Partnership Agreements, joint venture agreements, and other agreements in our business. This role plays the key figure supporting negotiations and be responsible for managing the contracting process of the deals, which involves preparing, reviewing, negotiating and executing range of contracts. This person would also need to work closely with legal counsels, commercial and operations team to facilitate successful contracting processes.

Key Responsibilities

• Manage the contract negotiation, finalization and execution for all contracts & agreements

• Ensures contract amendments and reviews are monitored, gathered and acted upon as appropriate

• Identify and maintain an updated facts traceability by ensuring that contract documentation is carried out systematically, e.g. assist to set up system to maintain contractual records and ensure adequate processes and policies are in place; proper filing of all contractual documents (hardcopy and softcopy)

• Advising commercial and sales operations team on the contractual entitlements and opportunities to protect cash flow, margins, and prevention of disputes;

• Coordinate with the sales operations team to identify customer related actions or inactions which could result in constructive contract changes;

• Analyze the contract risks, encourage and communicate the key contractual provisions to the team, e.g. qualifying for payment, variations and timely compliance with contractual requirements;

• Support the Operations Head and Finance to uncover potential issues regarding billing and/or collection of contractual revenue;

• Advising and actively supporting the commercial department on contractual claims from/to suppliers and customers

Preferred Skills

• Bachelor’s Degree or Masters’ Degree with at least 3 years of relevant experience working in a high-achieving sales environment

• Paralegal experience and/or commercial law and technology transfer certification, or equivalent work experience would be advantageous.

• Strong knowledge of research contracting terms, good understanding of data privacy laws (Singapore and International); and appreciation of the sustainability ecosystem

• Good contract negotiation skills and a collaborative, solutions-oriented approach and strong communication skills

• Critical thinking skills, identify business, legal and financial implications of the different contracts.

• Excellent written and verbal skills with an eye for detail

• Versatile in working independently as well as an effective team player

At Sembcorp, our shared corporate behaviours underpin all the work that we do in building a sustainable future:

• Institution-first Mindset - Put the interest of the Group ahead of individual interests.
• Collaboration - Deliver through collaborating across markets, businesses and functions.
• Accountability - Hold team and self-accountable to deliver on our commitments.

Working Location: 30 Hill Street, Singapore 179360

This is a 100% in-office position. The successful candidate must be available to work from our corporate office during regular business hours.

• Electrical System Maintenance: Regular inspections, preventive maintenance, and emergency repairs for electrical systems (lighting, HVAC, medical equipment power).
• System Installation & Upgrades: Oversee installation and upgrades of electrical infrastructure, ensuring compliance with healthcare standards.
• Compliance & Safety: Ensure all systems meet safety standards (NFPA, IEC), manage risk, and enforce safety protocols.
• Power Backup: Maintain generators, UPS, and ensure reliable backup power for critical areas.
• Energy Management: Optimize energy usage and implement efficiency initiatives.
• Medical Equipment Support: Ensure stable power for medical devices, working with biomedical teams.
• Project Management: Plan and execute electrical projects, coordinating with vendors and staff.
• Documentation & Reporting: Keep detailed maintenance logs, compliance records, and provide regular performance reports.

Requirement

• Degree in Electrical Engineering / Facilities Management with preferably 2 years’ relevant experience

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button or email me at mikela.hoh@jobstudio.com.sg

** We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

* *JobStudio will not solicit any money, request to use your bank account for business or request you to transfer any monies to any parties. Please be aware of scams impersonating JobStudio and our employees. You may call our office directly for verification. We will not be liable for any loss arising from scams. **

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Hoh Mei Ling

EA Personnel Reg No: R21103150

COMPANY DESCRIPTION

Since October 2011, Thye Hua Kwan Moral Charities (THKMC) was incorporated as a charity with an IPC status to provide multiple social and welfare services to the community at large.

THKMC provides assistance to the various groups in our community through more than 60 programmes and services for the elderly and the sick, families, persons with disabilities, and children. We help anyone in need with full respect to their race, colour, creed, language, culture and religion. We have more than 90 programmes and services, reaching out to more than 55,000 people in the community.

Together, as ONETHK Empowering the Community.

RESPONSIBILITIES

Programme Planning and Implementation

• Facilitate linkups between our organization and the community partners.
• Assist the Project Manager in facilitating data sharing, mapping of seniors' needs and joint monitoring of seniors.
• Assist the Project Manager for develop workflows, communication protocols for escalation and referrals of seniors.
• Implement programmes and activities run by COC.
• Coordination and supervision of services and activities for seniors.

Programme Evaluation & Administrative Duties

• Maintaining records to facilitate submission to AIC quarterly.
• Generate and submit Project Progress/Claims Report to AIC.
• Assist the Project Manager in handling staff on-off boarding, staff well-being, process claims and revising the proposed budget annually.

• Minimum Diploma with a social service background or equivalent.

• Possess integrity, good interpersonal and communication skills.
• Have a positive attitude, good self-discipline and able to work independently and in a team.
• Proficiency in MS Office Applications