Total 8 administrative clerical job vacancies in truro tr1 3lj

PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side To be an employee of the NHS you need to successfully complete the following: Identity Checks Professional registration and qualification checks Employment history and reference checks Work health assessments Criminal record check standards Right to work checks For further information please visit: https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation Many of our staff work flexibly in many different ways. Please talk to us at interview about any flexible working arrangements you would prefer or require. While we may not be able to fully accommodate all requests, such requests will not be referenced during the interview scoring process, and we will fully consider and try to accommodate them for successful applicants. We reserve the right to close this advert early, or when the allocated number of applications has been reached. Please submit your application at the earliest opportunity.

To participate in the collection, entering, collating and analysing of data for the Intensive Care National Audit Research Centre (ICNARC) and MedICUs data set.

Provide administrative support to the ward based clinical staff.



Contribute to the effective running of the ward by concentrating on tasks which directly support administration systems and procedures.



Provide a reception service on the ward welcoming patients, visitors and staff and dealing with queries both internally and externally to the organisation.



Ensure that the quality of data being managed and processed is of a high standard.

· Monitoring of accuracy of demographic and activity data on the hospital Patient Management System (PAS)

· Assist with the preparation of periodic returns to the Intensive Care National Audit and Research Centre (ICNARC). This includes correcting and validating all data returns, the continuation of data collection of patients being transferred or discharged from the Critical Care Unit and the presentation of said data

· Collect electronic and other information from ICIP (commonly known as CareVue), patient notes and verbal communication, to enable completion of an audit database

· Analyse Data Validation Reports from ICNARC, and update the database as appropriate

· Assist with research data collection

· Ensure the provision of information for regular audit and management reporting

· Contribute to the monitoring of measurable standard of care such as the quarterly direct care audit and the promotion of the friends and family questionnaire

· Assess and collect levels of care for the critical care minimal data set and the healthcare resource groups to support payment by results

· Take phone calls, maintaining confidentiality and referral to correct party

· Maintain and ensure the accuracy and completion of the hospital PAS information system.

· To provide administrative support and cover for other clerical staff as required

The Royal Cornwall Hospitals NHS Trust (RCHT) is the main provider of acute and specialist care services in Cornwall and the Isles of Scilly. We serve a population of around 500,000 people - a figure that can increase significantly with

visitors during the busiest times of the year. We employ approximately 6,700 staff and have a budget of approximately £580 million.

We are a teaching hospital in partnership with the University of Exeter Medical School, University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School.

The Knowledge Spa on the Royal Cornwall Hospital site is the base for medical and nursing as well as ongoing education for health professions in clinical and non-clinical roles.

Keeping at the forefront of medical advances, we are continually developing our clinical services as well as our facilities and are committed to maximising the range of specialist care that can be offered locally. Allied to this is a growing reputation for research and innovation.

PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-handside 


To be an employee of the NHS you need to successfully complete the following: 

• Identity Checks 

• Professional registration and qualification checks 

• Employment history and reference checks 

• Work health assessments 

• Criminal record check standards 

• Right to work checks 


For further information please visit: 


https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation 


Many of our staff work flexibly inmany different ways. Please talk to us at interview about any flexible working arrangements you would prefer or require. While we may not be able to fully accommodate all requests, such requests will not be referenced during the interview scoring process, and we will fully consider and try to accommodate them for successful applicants.


We reserve the right to close this advert early, or when theallocatednumber of applications has been reached. Pleasesubmityour application at the earliest opportunity. 



This advert closes on Tuesday 29 Oct 2024

Hours: Full Time/Part Time hours with the option to join Four Day Week after successful probation, reducing your hours by 20% with no reduction in pay.

Contract: Permanent

Location: Truro, Cornwall

Salary: £23,400

Closing date: 25.05.24

Application Tip: Ensure your supporting statement refers to the person specification as this will assist in a successful sift through to the interview stage.


Job Overview:

To provide reception, referral, and information to clients in a flexible, respectful, and non-judgemental manner, including referring to others, and answering queries; keeping up-to-date records and files; using IT systems and word-processing as appropriate.

Based at our main site in central Truro, you will join an experienced reception and administrative team providing key support to the clinical team. Experience of working on a busy reception and/or booking team will be advantage, as will experience of related administrative duties such as writing medical correspondence and handling referrals.

Please note an enhanced DBS will be required.

For more on the sexual health and wellbeing services that Brook offer to all ages in Cornwall, please go to our ‘Sexual Health Cornwall’ website, www.sexualhealthcornwall.co.uk, To read more about our continued specialist provision of sexual health services for young people, please visit our ‘Brook’ website, www.brook.org.uk.



To learn more about the role and person specification please read the attached role specification' which can be found on the application form.


About Brook:

Brook is the UK’s leading sexual health and wellbeing charity. We are committed to changing attitudes, challenging prejudice and championing equality.

Our unique combination of clinical services and education programmes are designed to meet individual needs and instill positive behaviours that influence their whole lives. Our digital solutions help us reach even greater numbers of young people and professionals, and our expansion into all-age services ensures that whole communities can benefit from our inclusive, non-judgmental approach to sexual and reproductive health.

We are continuously listening to and learning from our service users and the communities we support. We amplify the voices of those who face barriers to access, ensuring that sexual health remains high on the political agenda and that law, policy and practice is aligned with what they need.

Benefits of working for Brook:


4 Day Week (Working 20% hours less without salary decrease)
Annual leave – 28 days per annum, increasing up to 33 days plus 8 bank holidays
Sick pay (from 3 up to 12 weeks fully paid)
Flexible working
Gratitude scheme
Assisted purchase scheme
Cycle to Work up to £1k
Employee Assistance Programme (EAP)
Long service awards
Maternity and paternity pay
Pension scheme – with contributions matched up to a maximum of 4%
Training and development opportunities
Coaching


Please note - this role requires the successful applicant to undertake an enhanced DBS check. Candidates must be able to provide paperwork demonstrating their right to work in the UK.

Please note: internal applicants with live sanctions or performance improvement plans in place will not be considered for this role.

We reserve the right to close this vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to submit your application as soon as possible.

Due to the high number of applications for this post, it will not be possible to respond to every application. We will contact you within 4 weeks of the closing date if you have been shortlisted for the role.

If you are interested in applying for this post, please review the Job Description and complete an application form.

Thank you for your interest in working for Brook.

Brook Safeguarding with Purpose

Working with People Safely. Safe Place, Safe People.

Benefits of working for Brook: 4 Day Week (Working 20% hours less without salary decrease) Annual leave 28 days per annum, increasing up to 33 days plus 8 bank holidays Sick pay (from 3 up to 12 weeks fully paid) Flexible working Gratitude scheme Assisted purchase scheme Cycle to Work up to £1k Employee Assistance Programme (EAP) Long service awards Maternity and paternity pay Pension scheme with contributions matched up to a maximum of 4% Training and development opportunities Coaching Please note - this role requires the successful applicant to undertake an enhanced DBS check.Candidates must be able to provide paperwork demonstrating their right to work in the UK. Please note: internal applicants with live sanctions or performance improvement plans in place will not be considered for this role. We reserve the right to close this vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to submit your application as soon as possible. Due to the high number of applications for this post, it will not be possible to respond to every application. We will contact you within 4 weeks of the closing date if you have been shortlisted for the role. If you are interested in applying for this post, please review the Job Descriptionand complete an application form. Thank you for your interest in working for Brook. Brook Safeguarding with Purpose Working with People Safely. Safe Place, Safe People.

Would you like to be at the forefront of new and developing health technologies at the Trust?

Do you have experience working within an acute or community patient care setting?

Are you organised, with a methodical approach to your work, and have an eye for detail?

Do you possess strong Microsoft IT skills, particularly with Excel and PowerPoint?

If you can say ‘yes’ to all of these and are ready for a change, then this could absolutely be the role for you!

As we continue to expand our digital health technologies across the Trust, we have recognised the importance of keeping patient safety at the forefront of how these are implemented. We are building a new team to lead on Digital Clinical Safety and this administration and team support role will be a key member, working to ensure patient safety continues to remain our top priority.

You do not need to have a clinical background to apply for this post.

What we will need from you, however, is a willingness to learn and be adaptable as the team develops a comprehensive application of digital clinical safety in practice. Full training will be provided for you (both formal and informal), and you will be well supported by the Digital Clinical Safety Manager, as well as Project Managers and Subject Matter Experts too.

It is a permanent role, but there may be the option for us to consider a secondment opportunity if you are an existing member of staff.

The post holder will help ensure that the administration of digital clinical safety is the overarching priority within the Electronic Patient Record (EPR) programme and wider clinical IT projects. Using evidence based and collaborative practice, work with clinical safety practitioners and project leads / teams to identify and complete the associated administration activities and documentation aligned to the project life cycle and gateways.

The Digital Clinical Safety Administration Support Officer role is open to clinical and non-clinical persons and backgrounds, who can demonstrate a willingness to learn, are eager to gain knowledge and develop project and patient safety skills. The role will be supported by the Digital Clinical Safety Manager, Project Managers, Subject Matter Experts (SME) and provided with formal / informal training and coaching to develop and maintain expertise and support clinical safety activities in practice.





Royal Cornwall Hospitals NHS Trust is the biggest provider of healthcare services in Cornwall and the Isles of Scilly. Our three main sites are Royal Cornwall Hospital Truro, St Michael’s Hospital Hayle and West Cornwall Hospital Penzance, our staff and services are available across the region.

The Trust employs 5,000+ staff, has a budget of £380 million and 750 beds. We work with health and social care organisations -including NHS Kernow and NHS England- to ensure local healthcare needs are met. We provide acute medical, surgical and specialist services to around 500,000- which can increase significantly during busy holiday periods.

The Trust has teaching hospitals status as part of the University of Exeter Medical School. Keeping at the forefront of medical advances, we continually develop clinical services and are committed to maximising the range of specialist care offered locally.

We can offer you a rewarding career in a supportive working environment. We have extensive educational links to help you realise your full potential and develop skills to provide outstanding healthcare to the local community.

Enjoy an outstanding quality of life in a place that offers surfing beaches and fishing harbours to beautiful countryside and historic towns. With clean air, plenty of opportunities for outdoor activities and excellent schools, colleges and universities (including adult education) it is the ideal place for families and for you to develop your own career.

To contribute to the smooth running of the digital clinical safety team, functions and processes. This will include management of the team email inbox, determine urgency and importance and highlight where necessary to the manager or other team members.

First point of contact for digital clinical safety team enquiries and the key point of contact for the generic email inbox requiring clear communication and liaison skills.

Manage and update clinical IT repositories with associated digital clinical safety documentation. Manage and maintain digital clinical safety templates and supporting materials.

Using templates and Cornwall IT Services clinical risk management processes, support the creation of the clinical risk management plan and all associated documentation required that will be used within a project.

Use of Datix WEB and running reports from the system to enable incident reviews and themes relating to use of technology in practice. Contribute and support digital clinical safety reporting, internal and external to Cornwall IT Services.

Attend meetings as requested to support in comprehensive and accurate minute taking and recording actions.

Complete any other administrative tasks including meeting management i.e., agendas and materials, room bookings and diary management, required to support the team in a timely manner.




This advert closes on Sunday 14 Jan 2024

To contribute to the smooth running of the digital clinical safety team, functions and processes. This will include management of the team email inbox, determine urgency and importance and highlight where necessary to the manager or other team members. First point of contact for digital clinical safety team enquiries and the key point of contact for the generic email inbox requiring clear communication and liaison skills. Manage and update clinical IT repositories with associated digital clinical safety documentation. Manage and maintain digital clinical safety templates and supporting materials. Using templates and Cornwall IT Services clinical risk management processes, support the creation of the clinical risk management plan and all associated documentation required that will be used within a project. Use of Datix WEB and running reports from the system to enable incident reviews and themes relating to use of technology in practice. Contribute and support digital clinical safety reporting, internal and external to Cornwall IT Services. Attend meetings as requested to support in comprehensive and accurate minute taking and recording actions. Complete any other administrative tasks including meeting management i.e., agendas and materials, room bookings and diary management, required to support the team in a timely manner.

To use the hospital computer systems to book appointments for patients with clinicians and other health care professionals using knowledge of Haematology and basic RTT to book patients into the correct appointment slot follow-up or new (based on training and experience). To provide the patient with the most appropriate appointment, having considered their individual needs and circumstances, as well as waiting times and targets. To ensure that on arrival at outpatient clinic, patients are booked in correctly on the appointment systems, including planned and emergency patients. Notifying appropriate staff members of the patients arrival and that any hospital notes in certain areas are passed through to correct clinic nurse. To ensure that Attendances, Outcomes and RTT codes from patients clinic attendance are accurately recorded and patients informed of future appointments if required. Preparation of clinics for next day, ensuring all relevant information is included in the notes, raising a temporary folder where required and is in the format required by the Trust and Health Records policies. To request hospital case notes (where required) from both within the Trust and outside Trusts using PAS. To ensure patient confidentiality is always maintained, in accordance with Trust policy To ensure follow up patients are booked accurately and to be seen by date from the follow up waiting list Admit and discharge patients onto the PAS following set procedures and according to Trust policy. To provide a welcoming and efficient service to patients, carers and visitors at the Haematology Clinic in line with Trust procedures.

We are looking for a cheerful, conscientious and adaptable person to join our team providing clerical support including reception and booking administration duties in the Haematology Clinic, Sunrise Centre and the Headland Unit. The majority of the week will be spent in Haematology reception and typing for this team, but cover for the other services will be required at times of absences and depending on service need. This will offer variety in the role across these different areas.

Applicants should have excellent communication skills, be self-motivated and able to make full use of the computer systems after training. Common sense, a willingness to learn and the ability to remain calm under pressure are essential attributes applicants will require for this post. You would be joining a dedicated administrative team that supports patient care.

You should have good keyboard skills and previous experience in a healthcare setting would be an advantage. You will be required to have a good level of education and have experience in Administration and Clerical duties with good customer care skills. The successful post holders will be expected to cover colleagues in times of sickness and annual leave. Full training will be given on IT systems.

The successful candidate will be expected to work flexibly in order to meet the needs of the service.

Job Share will be considered for this role.

To welcome patients and visitors to the Haematology Clinic / Sunrise Centre/ Headland Unit with understanding and empathy.

To update the Patient Administration System (PAS) and Aria as required following Trust policy and procedure ensuring accuracy of patient demographics.

To answer the telephone in accordance with Oncology/Haematology procedures.

To ensure patient Attendances, Outcomes, Referral to Treatment (RTT) and Procedure codes are recorded accurately and in a timely manner on PAS in line with Trust policies and procedures.

Sustainability is integral to the Trust achieving the NHS Net Zero target. All staff are therefore actively encouraged and supported to implement new ways of working within their field of expertise.

To use the hospital computer systems to book appointments for patients with clinicians and other health care professionals using knowledge of Oncology to book patients into the correct appointment slot follow-up or new (based on training and experience).

To provide the patient with the most appropriate appointment, having considered their individual needs and circumstances, as well as waiting times and targets.

To ensure that on arrival at outpatient clinic, patients are booked in correctly on the appointment systems, including planned and emergency patients. Notifying appropriate staff members of the patient’s arrival and that the hospital notes in certain areas are passed through to correct clinic nurse.

Admit and discharge patients onto the PAS following set procedures and according to Trust policy.

To ensure that Attendances, Outcomes and RTT codes from patient’s clinic attendance are accurately recorded and patients informed of future appointments if required.

Preparation of clinics for next day, ensuring all relevant information is included in the notes, raising a temporary folder where required and is in the format required by the Trust and Health Records policies.

To request hospital case notes (where required) from both within the Trust and outside Trusts using PAS.

To ensure patient confidentiality is always maintained, in accordance with Trust policy

To ensure follow up patients are booked accurately and to be seen by date from the follow up waiting list

Admit and discharge patients onto the PAS following set procedures and according to Trust policy.

To provide a welcoming and efficient service to patients, carers and visitors at the Sunrise Centre in line with Trust procedures.


This advert closes on Wednesday 6 Dec 2023