Total 4 administrative clerical job vacancies in prescot l34 1pj

KEY DUTIES To provide full reception duties for Visitors Reception within Pathology. Operate an effective bring forward system and filing system. Make full use of the computer systems and packages available. Ensure all information is updated regularly and take responsibility for reporting any faults, incorrect patient data and breaches in security. Support with housekeeping of telepath if required. Respond to telephone enquiries for results from GP surgeries, wards, clinics etc. To ensure that all reports are sorted and distributed to the relevant bodies through internal and external posting systems in a timely and efficient manner. To provide cross cover for colleagues as and when required. Be able to work as part of a team, promote effective flows in the department to cover leave and ensure office runs smoothly. To be aware of the importance of patient confidentiality at all times. Assist with audits/research/data collection as required. Undertake audits as required. Send out Pathology Paper report daily to stakeholders in a timely manner. Photocopying/scan and general housekeeping of the office environment. Assist with collection of clinical data for audit and disseminate information to teams. Obtain information requested by Administration Services Manager as and when required. To work in a flexible manner in accordance with Trust Policy Work with managers and administrative staff to review working practices, ways of working and find solutions to problems. Any other duties required by Line Manager. ADMINISTRATIVE RESPONSIBILITIES General office duties including dealing with incoming and outgoing mail, e-mail, scan, photocopying. Participate in housekeeping of the office environment. TEACHING & TRAINING RESPONSIBILITIES Attend appropriate training and education sessions at the request of the manager.

KEY DUTIES Act as first point of contact for all reception and telephone enquiries, ensuring that messages are forwarded to the appropriate persons in a timely manner and visitors are welcomed to the department. Deal appropriately with concerns from staff in line with Trust policy. Full reception service to include booking, re-arranging and cancelling appointments, closing clinics and blocking/opening slots etc on Careflow system. Accurate use of patient information using Careflow, including registration screen to check patient details are correct. Obtain information requested by Admin Manager. Be able to work as part of a team, promote effective flows in the department to cover leave to ensure office runs smoothly. General office duties including dealing with incoming and outgoing mail, e-mail, fax, photocopying, posting letters. Participate in housekeeping of the office environment. Attend appropriate training, meetings and education sessions at the request of manager. Work with managers to review working practices, ways of working and find solutions to problems. Work in a flexible manner in accordance with the Trust Policy. Any other duties required by Line Manager

As a member of the Service, the post holder will provide clerical and administrative support to the Quality & Risk Department. They must have the ability to plan own workload as appropriate and provide support as required to Senior Nursing Team and Corporate Matrons.

Interview date: 10th January 2024
• To work alongside the Clerical Officer and Deputy Director of Governance providing administrative support harmonising Policies and Procedures following the merger of STHK and Southport & Ormskirk Hospital Trusts.
• Support the Admin Assistant with the harmonisation of Patient Information Leaflets following the merger of STHK and Southport & Ormskirk Hospital Trusts.
• Assist in the management of the Trust Policies and Procedures database and Patient Information Leaflet database, chasing and updating as required.
• General office duties including monitoring the Document Control inbox, answering the phone, discussing queries relating to policies, procedures and patient leaflets assisting where possible and escalating to line manager when necessary
• Communicating with all levels of staff/patients and relatives in a polite and pleasant manner including dealing with telephone enquiries and requests and taking appropriate action
• Deal with bookings for the Interpreter Service including face to face, telephone, virtual and video requests using the service provider’s portal and database
• Monitor the Quality & Risk Admin Team Inbox and take action as required including placing orders using SBS/Oracle
• Any other duties required by Quality & Risk Office Manager

The Secretary of State has approved the partnership between St Helens & Knowsley and Southport & Ormskirk Hospitals.

From 1stJuly we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust.

The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals.

The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales.

Our Vision is to deliver 5 Star Patient Care:
• CARE that is evidence based, high quality and compassionate
• ​​​​​​SAFETY that is of the highest standards
• COMMUNICATION that is open, inclusive and respectful
• SYSTEMS that are efficient, patient centred and reliable
• PATHWAYS that are best practice and embedded, but also respect the individual needs of patients

Our achievements include:
• Trust rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• Awarded National Preceptorship Accreditation (2023) for our Nursing & AHP Preceptorship Programme

Please see our Wellbeing & Benefits booklet for more information on our staff benefits. Accessible version available upon request.

KEY DUTIES
• To work alongside the Clerical Officer and Deputy Director of Governance providing administrative support harmonising Policies and Procedures following the merger of STHK and Southport & Ormskirk Hospital Trusts.
• Support the Admin Assistant with the harmonisation of Patient Information Leaflets following the merger of STHK and Southport & Ormskirk Hospital Trusts
• Assist in the management of the Trust Policies and Procedures database and Patient Information Leaflet database, chasing and updating as required
• General office duties including monitoring the Document Control inbox, answering the phone, discussing queries relating to policies, procedures and patient leaflets assisting where possible and escalating to line manager when necessary
• Communicating with all levels of staff/patients and relatives in a polite and pleasant manner including dealing with telephone enquiries and requests and taking appropriate action
• Deal with bookings for the Interpreter Service including face to face, telephone, virtual and video requests using the service provider’s portal and database
• Monitor the Quality & Risk Admin Team Inbox and take action as required including placing orders using SBS/Oracle
• Any other duties required by Quality & Risk Office Manager


This advert closes on Wednesday 3 Jan 2024

Proud member of the Disability Confident employer scheme

KEY DUTIES To work alongside the Clerical Officer and Deputy Director of Governance providing administrative support harmonising Policies and Procedures following the merger of STHK and Southport & Ormskirk Hospital Trusts. Support the Admin Assistant with the harmonisation of Patient Information Leaflets following the merger of STHK and Southport & Ormskirk Hospital Trusts Assist in the management of the Trust Policies and Procedures database and Patient Information Leaflet database, chasing and updating as required General office duties including monitoring the Document Control inbox, answering the phone, discussing queries relating to policies, procedures and patient leaflets assisting where possible and escalating to line manager when necessary Communicating with all levels of staff/patients and relatives in a polite and pleasant manner including dealing with telephone enquiries and requests and taking appropriate action Deal with bookings for the Interpreter Service including face to face, telephone, virtual and video requests using the service providers portal and database Monitor the Quality & Risk Admin Team Inbox and take action as required including placing orders using SBS/Oracle Any other duties required by Quality & Risk Office Manager