Total 98 administrative clerical job vacancies in london london wc1h 0eb

To be responsible for ensuring the data on the required electronic patient care record or Local Authority systems, if required, is accurate and up to date. The post holder will review the Trust dashboard or extract routine data for the Trust and/or team members. To address and alert teams to errors and problems as they arise. To support team members in being able to access basic information held on My Dashboards and Pulse To ensure that all service users patients and visitors are received in a courteous and efficient manner. AFC approved 26.11.14. Clustered with CAJE 0658 Page 2 of 7 To be responsible for ensuring referrals to the teams are processed efficiently. Responding to urgent referrals when necessary and making sure they are passed on to the duty team To facilitate effective communication within the team by providing team members with messages and information To ensure that all telephone enquiries to the team are handled politely andsympathetically, ensuring that all messages are passed on to the appropriate person in a timely and accurate manner which may often involve dealing with difficult and distressed patients on the phone or in person. To support the administration of multi-agency meetings, panels, Safeguarding Meetings and forums as required to attend, including the preparation/distribution of agendas and associated papers, formal minute taking and follow up actions and distribute these as appropriate. Ensure that Admin related Trust KPIs are addressed through regular reports provided by the Team Manager. Co-ordinate all the support services provided to the team including domestic, catering, security, estates and to be the contact for maintenance issues. To be responsible for the ordering and purchasing of stationery and office supplies for staff as well as monitor and ensure that adequate levels of stationery supplies are maintained and distributed accordingly liaising with the Procurement Team regarding any problems.

Job Title: Administrative Assistant

Contract: 6-month contract

Location: London, completely Remote

Salary: £116 per day

SRG are working with a leading Medtech company to help them find an Project Assistant to join their busy team.

This role involves administratively overseeing and tracking the progress of the Job Description (JD) review process. The incumbent will play a critical role in ensuring that all JDs are reviewed, completed, and stored in accordance with Standard Operating Procedures (SOP) and within the agreed-upon timelines. This includes monitoring compliance with SOP requirements, coordinating with relevant stakeholders, and providing updates on the status of the JD review exercise.

Key Responsibilities will include:

• Monitor, track status, and report the progress of the Job Description (JD) review exercise.
• Ensure that all JDs are reviewed, completed, and stored by the appropriate parties in alignment with the new global Standard Operating Procedures (SOP).
• Monitor, track, and align to strict adherence of established timelines for the overall JD review process.
• Coordinate with relevant stakeholders, providing feedback and direction to ensure smooth execution and timely completion of the review process.
• Provide regular updates and reports on the status and progress of JD reviews.
• Identify any issues or delays and report to project team to implement corrective actions to keep the review process on track.
• Provide reminders and follow-up and provide answers to questions as needed to keep the project on track with timelines.

Candidate Requirements:

• Proven experience in tracking project progress, organising and reporting data updates to ensure timely completion of tasks.
• Strong attention to detail and ability to ensure accuracy and alignment with Standard Operating Procedures (SOP)
• Effective communication and collaboration skills to work with multiple stakeholders, provide feedback across higher levels of the organisation, and ensure smooth process execution.
• Ability to prioritize tasks, act with urgency, and meet strict deadlines within an agreed timeframe.
• Ability to identify issues, propose solutions, and implement corrective actions promptly.
• Strong skills in providing progress updates, tracking metrics, and ensuring appropriate transparency throughout the project.
• Solid Microsoft Office skills, including at least intermediate skills in Excel
• Prior experience with Compliance Wire preferred but not required

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s on this page. The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.

Coroners Administrative Officer needed in South East London Paying £16.15 per hr Ref 1417673

Full time on a temporary basis

Role Purpose: Provide excellent administrative support to ensure the effective operation of the Coroners Court.

Principal Duties:

• Manage the telephone service and front-facing service of the court, providing professional customer service.

• Handle case management for death referrals and interrogate IT systems to update and retrieve information.

• Support the Coroner as a court usher for in-person, remote, and hybrid inquests.

• Manage the jury as jury bailiff during jury inquests.

• Operate court audio conferencing equipment.

• Oversee court diary management.

• Process information requests and press enquiries.

• Archive case files and court records.

• Process financial orders and invoices.

• Maintain and update the court’s website.

Other Duties:

• Ensure a consistent and professional high level of customer service at all times.

• Promote data cleansing best practice with service staff.

• Analyse the causes of data quality issues through the cleansing process and share these with the project team.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared

Legal Administrative Assistant

RCN London UK HQ/Birmingham Office, 21 months FTC

2 x 35 hours per week
1 x 24.5 per week (0.7FTE)

£25,629- £28,068 pro rata* plus London weighting if applicable


There may be further flexibility to the locations advertised. Please contact the recruiting manager to discuss if alternative office locations are available.

At the Royal College of Nursing we’re an optimistic organisation. And we’ve got good reason to be. We all share the same voice when it comes to changing the shape of the health policies of the future. And as the largest trade union of nursing staff and students in the UK – with over half a million members – all we can see are the infinite possibilities for a brighter future. Join us and you will too.

We're accredited with Investors in People Silver Standard. Our people are our greatest asset, and we want people who can contribute to our purpose in line with our values.

As a Legal Administrative Assistant to the Regulatory legal team you will use your positive attitude, organisational skills and your ability to deliver top quality customer service to provide administrative support to a busy team of Legal Officers representing RCN members in relation to regulatory and employment law matters.

It's a job full of possibilities as you could get involved in anything from arranging meetings with members to liaising with barristers’ chambers and preparing documents. We'll look to you to help plan diaries and organise and keep files up to date. It's a great way to build your knowledge of our work and develop your potential.

As a Legal Administrative Assistant you will have hands on involvement in supporting our members and direct contact on a daily basis, utilising your customer service skills and passion for our services.

To join us you’ll need good organisation skills and, ideally, a background in a relevant area such as working in an administrative role, preferably within a legal team.

Whatever your background, you'll be efficient, accurate and show a real customer focus in all you do.

To succeed at the Royal College of Nursing all you need to do is think bigger, better and brighter. And with an attitude like that, anything’s possible.

What we offer you

We expect you to look after our members and we expect you to be rewarded for it. We offer an impressive range of benefits, a broad range of learning development opportunities and an award-winning health and wellbeing programme. We offer annual leave up to 32 days plus bank holidays and three additional days for the Christmas break plus generous maternity, adoption, paternity, and shared parental leave packages.

*We offer a competitive pay structure with annual pay progression until you reach the top of the salary scale. We normally offer new employees the first point of the salary range, although you may be able to negotiate a higher starting salary depending on your skills, experience and current salary.

We are a diverse organisation and understand everyone has different needs and many of our employees enjoy flexible working enabling them to deliver results whilst having a good work life balance. Our hybrid working model allows for up to 60% of your working time to be carried out from home. At least 40% of your working time will be spent working in person.

Our selection process

Please click the ‘apply now’ button to submit a CV and answer the supporting questions online demonstrating how you meet the criteria for this role. You may not be shortlisted if you don’t. Please ensure your CV is in a simple format with minimal tables and sections. Any identifying information in your application will automatically be anonymised for shortlisting purposes.

We want your experience applying for a job with us to be the best it can be. We may hold our interviews and assessments in person or by video call. If you foresee any problems, please let us know.

Equal opportunities for everyone

Equity, diversity and inclusion are a priority for us and we aim to foster an inclusive environment so our people can bring their authentic selves to work. This is integral to our mission to enable you to support our members and ensure their voice is heard by all UK governments to get the best outcomes for them and their patients.

As a proud member of the Disability Confident employer scheme we actively encourage applications from people with disabilities.

Contact details

For more information or for an informal discussion about the role please contact Helen Duffield at helen.duffield@rcn.org.uk

For more information about the recruitment and selection process please contact recruit@rcn.org.uk

Opening date: 13 November 2024

Closing date: 27 November 2024

If we receive many applications after a week of advertising, this vacancy may close earlier.

Assessment & interview date: 11 December 2024

Proud member of the Disability Confident employer scheme

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents, please view the attachment/s on this page. The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.

Customer Service Administrative Assistant needed in Wembley

The rate is £17.27ph PAYE

This is a temporary role

The reference number is: 5258412

The successful candidate will provide customers and other stakeholders, first contact resolution for Housing & Neighbourhoods service area enquiry types via phone, email, web chat and social media channels. They will provide a prompt, efficient and professional service and demonstrate the highest standards of customer care at all times and will carry out all duties in accordance with relevant Customer Service policies, procedures and standards to ensure the delivery of excellent services to customers and stakeholders.

Due to high volumes of CVs received, we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to Kirsty@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

You can also follow us at Twitter/Facebook/LinkedIn or via our website

What's involved with this role:

Temporary Customer Service Administrative Assistant x 4 – Housing



Job Ref: Brent 5258412

Pay Rate: £17.27 per hour PAYE

Hours per week: 37 Monday – Friday, normal working hours

Role Length: This opening assignment is for 4 months

City: Wembley, London

The purpose of the role is to provide customers and other stakeholders, first contact resolution for Housing & Neighbourhoods service area enquiry types via phone, email, webchat and social media channels.

Key Responsibilities:

Provide a prompt, efficient and professional service and demonstrate the highest standards of customer care at all times.
Carry out all duties in accordance with relevant Council and Customer Service policies, procedures and standards to ensure the delivery of excellent services to customers and stakeholders.
Provide a professional first point of contact and to work effectively and professionally with internal and external colleagues to resolve customer enquiries, complaints and transactions covering Housing & Neighbourhoods.
Take ownership and appropriate action to resolve enquiries within agreed levels of empowerment across a range of channels including phone, email, web chat and social media.
Promote, encourage, educate and support customers to confidently access services via alternative channels to reduce service demand and support channel migration.
Efficiently and effectively search, utilise and update a range of databases and IT systems accurately to resolve customer enquiries, award discounts, process payments, log complaints and handle transactions in accordance with protocols for data entry and compliance.
Respect and understand the individual needs of customers and arrange appropriate support in order to ensure fair and equal access to services, including necessary translations or interpretation skills.
Effectively manage challenging customer interactions with tact, diplomacy, sensitivity and empathy, with due regard for staff and customer safety.



Qualifications:

Good standard of education including Maths and English at GCSE level or equivalent.



Skills & Experience:

Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
Knowledge of providing a customer focussed advice, information, enquiry, transactions and complaints handling service covering a broad range of enquiry types.
Experience of providing a customer-focused service in a demanding, fast paced customer service environment including areas requiring the application of discretion or judgement.
Experience of effectively resolving enquiries covering a range of enquiry types delivered through channels including phone, email, web chat and social media.
Ability to effectively resolve complex customer enquiries, requests, complaints or transactions and deal with a high volume of customer contact via various access channels.
Ability to relate to and understand the needs of a diverse range of people and to proactively seek solutions for their needs e.g. linguistic or disability.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.


Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address.

Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and exact job title.

To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days, please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.











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Job Ref: Brent 5258412


Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

An opportunity has arisen for an enthusiastic and highly motivated individual to join Therapy Services in the post of Receptionist at Homerton Healthcare and Sir Ludwig Gutman to deliver excellent service to our patients and a smooth and efficient support to our clinical team.

We are seeking to appoint a dynamic individual to work within our fast-paced service. Applicants should be able to demonstrate evidence of their organisational skills, be a committed team player with the ability to priorities their own workload, and work well under pressure.

Excellent interpersonal and communication skills are essential with the role requiring high level of computer based skills. The successful applicant must be flexible, adaptable, and have a willingness to embrace change as and when required. The ability to use initiative when dealing with unexpected situations is also an advantage. Role will be cross-site and the successful applicant will be expected to cover Homerton and Sir Ludwig Gutman

Key duties include:
• To be the first point of call for patients and staff member when entering the department, contributing to the overall efficient and effective running of designated outpatient clinics.
• To work closely with Supervisor, APP'S, Physiotherapist, Speech and Language therapist and Dietitians to ensure that any issues in clinic are raised immediately to maintain an excellent level of service to patients.
• To manage the booking of designated new & follow up clinics and ensure that these are booked efficiently and that any booking issues are raised immediately with supervisor/Service Manager and clinicians to ensure patient care is not compromised

Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.

We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).

Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.

Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.

We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.

Homerton has a proud tradition of supporting and developing its staff, including its well-regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.

Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s on this page.

The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.


This advert closes on Sunday 1 Dec 2024

Proud member of the Disability Confident employer scheme

To be responsible for ensuring the data on the required electronic patient care record or Local Authority systems, if required, is accurate and up to date. The post holder will review the Trust dashboard to extract routine data for the Trust and/or team members. To address and alert teams to errors and problems as they arise To support team members in being able to access basic information held on My Dashboards and Pulse To ensure that all service users, patients and visitors are received in a courteous and efficient manner To be responsible for ensuring referrals to the teams are processed efficiently. Responding to urgent referrals when necessary and making sure they are passed on to the duty team To facilitate effective communication within the team by providing team members with messages and information To ensure that all telephone enquiries to the team are handled politely and sympathetically, ensuring that all messages are passed on to the appropriate person in a timely and accurate manner which may often involve dealing with difficult and distressed patients on the phone or in person To support the administration of multi-agency meetings, panels, safeguarding meetings and forums as required to attend, including the preparation/distribution of agendas and associated papers, formal minute taking and follow up actions and distribute these as appropriate To maintain confidentiality at all times as the content of multi-disciplinary meetings, panels and safeguarding Organise meetings including room bookings or video conferencing were possible as required Ensure that Admin related Trust KPIs are addressed through regular reports provided by the Team Manager Co-ordinate all the support services provided to the team including domestic, catering, security, estates and to be the contact for maintenance issues To be responsible for the ordering and purchasing of stationery and office supplies for staff as well as monitor and ensure that adequate levels of stationery supplies are maintained and distributed accordingly liaising with the Procurement Team regarding any problems To support cashiers function in accordance with financial controls and procedures Photocopy/fax/scan/email as requested by other members of the team Provide admin support to the senior management team - invoicing, travel (order/collection) and any other senior admin functions of a complex and sensitive nature To implement Trust and team policies/procedures and propose changes to practices if necessary

For more information regarding the main responsibilities of the role, please refer to the attached Job Description. Communication To ensure that confidentiality is maintained with regard to the business of the services at all times. To liaise effectively with their line manager To provide general non-clinical information and guidance regarding the Whittington Health Community Services to the referrers, patients, carers and the general public, in an appropriate manner To ensure that the patient understands the information regarding their appointment and their responsibilities in lines with Whittington Health Service guidelines To manage all correspondence generated by the Community Services to patients, GPs, and other health professionals in line with the Whittington Health procedures and protocols. To be able to utilise sensitive communication skills to ensure the patient, carer or other health professionals are happy with the care processes Training and Development To participate in the Trusts Appraisal system under the supervision of the Manager and Team Leader and attend any training courses as deemed appropriate to meet the objectives of the service and for personal development To take responsibility for self-development on a continuous basis, undertaking on-the- job training as training is required. To the complete of all mandatory training required by the organisation and ensure all modules are within date

To provide administrative and clerical support to C&YP community services, including SCS clinicians and therapists in the community. To provide co-ordination of specific day to day activities as directed by line manager e.g. progressing and prioritising time dependent activities, supervising ongoing monitoring activities, data quality/data management activities, scheduled (routine) weekly/monthly activities, other specific activities as required. To respond to incoming calls and deal with enquiries in accordance with local procedures. Record messages accurately ensuring appropriate action is taken. To handle complaints (if first point of contact) in line with local policies and procedures and to escalate appropriately if they cannot be resolved at first point of contact. To open, sort and scan/ distribute post and any relevant correspondence for SPA and SCS. To process new referrals and information, recording appropriate data onto RiO and using RiO to its full functionality for the servicesTo book appointments, clinics, meetings, and rooms as required for SCS. To book interpreter services as required. To check RIO waiting list information and prioritise and action accordingly, highlight potential breaches to line manager. To follow up DNAs, outstanding review appointments and unanswered 14 day letters To input/update information on electronic record systems (principally RiO), ensuring quality of data and completeness. To prepare information for example, client reports, letters, in line with local policies and procedures and agreed support levels for different services. To undertake G2 formatting duties to include reports containing terminology relating to SCS, letters, memos and service documents and PDRs as required. To collate and distribute reports and other relevant information to parents and professionals (for example - education staff, G.P.s, internal/external agencies) following local policies and procedures, ensuring that the appropriate parental consent has been received. To action Hybrid mail , email or DOCMAN as appropriate. To access approved third party systems on behalf of SCS to check or extract data requested by staff (e.g. eSP, Frameworki (RBG Care and Health Services database) and WInpath for test results). To co-ordinate the maintenance log of specialist clinical/therapy equipment, ensuring items that are issued and returned are logged and requesting maintenance and testing of the equipment as required as appropriate to the location. To maintain the portable IT asset register for SCS (according to location and service teams utilising this support by SPA team) including laptops, IPads, memory sticks, remote call centre phones and VPNS recording serial numbers, asset ids, date of issue and person issued to (ensuring all assets are signed for by recipients and records kept for audit and recovery). To collate agenda items, take minutes at team meetings, type minutes and distribute information to team members as requested. To gather data as requested, for example, activity data and statistics, providing punctual and accurate information following departmental and local trust guidelines as required on a weekly, monthly and quarterly basis. To establish and maintain effective working relationships with clients, carers, the general public and all other staff working internally and externally to the Trust. To take account and act according to individual patient circumstance, giving due regard to cultural differences and diversity of clients, carers and service users. To liaise with parents, schools, G.P.s and other professionals with regard to administrative duties relevant to client care, for example, processing new referrals, arranging clinic appointments. To ensure consistent and robust reporting of patient related information on RiO as requested and according to local policies. To provide input of service development ideas to the administrative team and develop current administrative procedures facilitating ongoing and efficient processes within the department as required. To process discharged files ensuring accurate inputting of information to the required electronic record systems to facilitate efficient retrieval of files following Trust policy. To demonstrate flexibility and negotiation skills with team members and parents in terms of appointment availability; implement solutions and strategies to participate in a team environment, seeking advice and support where necessary. To work as part of a team and to undertake other office duties in the absence of other members of the SPA administrative team/leads

Job Title: Service Coordinator

** Full time based in office at least 4 days per week **

Job Summary:

An exciting opportunity has arisen in the Children�s Social Care, the role involves undertaking a range of duties to support the service including updating case records, facilitating meetings, and coordinating data. We are looking for people with a proven track record of administrative support who are interested in working in a social care environment and want to contribute to this important work.

Key Responsibilities:

• Administrative Support: Provide high-level administrative support to Service Manager including managing calendars, scheduling meetings, and handling correspondence.
• Service Coordination: Coordinate and assist with overseeing service delivery, ensuring timely and efficient execution of tasks and projects.
• Documentation: Prepare and maintain accurate records, reports, and documentation related to services and executive activities.
• Project Management: Assist in planning and executing projects, tracking progress, and ensuring deadlines are met.
• Event Planning: Organise and coordinate company events, meetings, and conferences.

Experience:

Minimum of 3 years of experience in service coordination/executive assistant roles.

• Skills:
  • Strong organisational and multitasking abilities.
  • Excellent written and verbal communication skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Ability to work independently and as part of a team.
  • High level of discretion and confidentiality.

Please refer to job description, personal specification and trust values, for outline of skills, knowledge and experience required.

To act as point of contact for patients and their representatives who contact the modalities and specific areas within the imaging, phlebotomy, and ophthalmology To ensure that the electronic appointment work list is monitored and that all appointments are made within the specific waiting time requirements and that all relevant paperwork is correctly filed and To ensure that relevant patient data is recorded in a complete and confidential manner in accordance with Trust policy. The post holder will work closely with the service lead in their assigned Modality to ensure the smooth running of the service and to suggest and help implement any necessary.