Total 91 administrative clerical job vacancies in london england wc1n 2ab

To be responsible for ensuring the data on the required electronic patient care record or Local Authority systems, if required, is accurate and up to date. The post holder will review the Trust dashboard to extract routine data for the Trust and/or team members. To address and alert teams to errors and problems as they arise To support team members in being able to access basic information held on My Dashboards and Pulse To ensure that all service users, patients and visitors are received in a courteous and efficient manner To be responsible for ensuring referrals to the teams are processed efficiently. Responding to urgent referrals when necessary and making sure they are passed on to the duty team To facilitate effective communication within the team by providing team members with messages and information To ensure that all telephone enquiries to the team are handled politely and sympathetically, ensuring that all messages are passed on to the appropriate person in a timely and accurate manner which may often involve dealing with difficult and distressed patients on the phone or in person To support the administration of multi-agency meetings, panels, safeguarding meetings and forums as required to attend, including the preparation/distribution of agendas and associated papers, formal minute taking and follow up actions and distribute these as appropriate To maintain confidentiality at all times as the content of multi-disciplinary meetings, panels and safeguarding Organise meetings including room bookings or video conferencing were possible as required Ensure that Admin related Trust KPIs are addressed through regular reports provided by the Team Manager Co-ordinate all the support services provided to the team including domestic, catering, security, estates and to be the contact for maintenance issues To be responsible for the ordering and purchasing of stationery and office supplies for staff as well as monitor and ensure that adequate levels of stationery supplies are maintained and distributed accordingly liaising with the Procurement Team regarding any problems To support cashiers function in accordance with financial controls and procedures Photocopy/fax/scan/email as requested by other members of the team Provide admin support to the senior management team - invoicing, travel (order/collection) and any other senior admin functions of a complex and sensitive nature To implement Trust and team policies/procedures and propose changes to practices if necessary

To provide administrative and clerical support to C&YP community services, including SCS clinicians and therapists in the community. To provide co-ordination of specific day to day activities as directed by line manager e.g. progressing and prioritising time dependent activities, supervising ongoing monitoring activities, data quality/data management activities, scheduled (routine) weekly/monthly activities, other specific activities as required. To respond to incoming calls and deal with enquiries in accordance with local procedures. Record messages accurately ensuring appropriate action is taken. To handle complaints (if first point of contact) in line with local policies and procedures and to escalate appropriately if they cannot be resolved at first point of contact. To open, sort and scan/ distribute post and any relevant correspondence for SPA and SCS. To process new referrals and information, recording appropriate data onto RiO and using RiO to its full functionality for the servicesTo book appointments, clinics, meetings, and rooms as required for SCS. To book interpreter services as required. To check RIO waiting list information and prioritise and action accordingly, highlight potential breaches to line manager. To follow up DNAs, outstanding review appointments and unanswered 14 day letters To input/update information on electronic record systems (principally RiO), ensuring quality of data and completeness. To prepare information for example, client reports, letters, in line with local policies and procedures and agreed support levels for different services. To undertake G2 formatting duties to include reports containing terminology relating to SCS, letters, memos and service documents and PDRs as required. To collate and distribute reports and other relevant information to parents and professionals (for example - education staff, G.P.s, internal/external agencies) following local policies and procedures, ensuring that the appropriate parental consent has been received. To action Hybrid mail , email or DOCMAN as appropriate. To access approved third party systems on behalf of SCS to check or extract data requested by staff (e.g. eSP, Frameworki (RBG Care and Health Services database) and WInpath for test results). To co-ordinate the maintenance log of specialist clinical/therapy equipment, ensuring items that are issued and returned are logged and requesting maintenance and testing of the equipment as required as appropriate to the location. To maintain the portable IT asset register for SCS (according to location and service teams utilising this support by SPA team) including laptops, IPads, memory sticks, remote call centre phones and VPNS recording serial numbers, asset ids, date of issue and person issued to (ensuring all assets are signed for by recipients and records kept for audit and recovery). To collate agenda items, take minutes at team meetings, type minutes and distribute information to team members as requested. To gather data as requested, for example, activity data and statistics, providing punctual and accurate information following departmental and local trust guidelines as required on a weekly, monthly and quarterly basis. To establish and maintain effective working relationships with clients, carers, the general public and all other staff working internally and externally to the Trust. To take account and act according to individual patient circumstance, giving due regard to cultural differences and diversity of clients, carers and service users. To liaise with parents, schools, G.P.s and other professionals with regard to administrative duties relevant to client care, for example, processing new referrals, arranging clinic appointments. To ensure consistent and robust reporting of patient related information on RiO as requested and according to local policies. To provide input of service development ideas to the administrative team and develop current administrative procedures facilitating ongoing and efficient processes within the department as required. To process discharged files ensuring accurate inputting of information to the required electronic record systems to facilitate efficient retrieval of files following Trust policy. To demonstrate flexibility and negotiation skills with team members and parents in terms of appointment availability; implement solutions and strategies to participate in a team environment, seeking advice and support where necessary. To work as part of a team and to undertake other office duties in the absence of other members of the SPA administrative team/leads

For more information regarding the main responsibilities of the role, please refer to the attached Job Description. Communication To ensure that confidentiality is maintained with regard to the business of the services at all times. To liaise effectively with their line manager To provide general non-clinical information and guidance regarding the Whittington Health Community Services to the referrers, patients, carers and the general public, in an appropriate manner To ensure that the patient understands the information regarding their appointment and their responsibilities in lines with Whittington Health Service guidelines To manage all correspondence generated by the Community Services to patients, GPs, and other health professionals in line with the Whittington Health procedures and protocols. To be able to utilise sensitive communication skills to ensure the patient, carer or other health professionals are happy with the care processes Training and Development To participate in the Trusts Appraisal system under the supervision of the Manager and Team Leader and attend any training courses as deemed appropriate to meet the objectives of the service and for personal development To take responsibility for self-development on a continuous basis, undertaking on-the- job training as training is required. To the complete of all mandatory training required by the organisation and ensure all modules are within date

Job Title: Service Coordinator

** Full time based in office at least 4 days per week **

Job Summary:

An exciting opportunity has arisen in the Children�s Social Care, the role involves undertaking a range of duties to support the service including updating case records, facilitating meetings, and coordinating data. We are looking for people with a proven track record of administrative support who are interested in working in a social care environment and want to contribute to this important work.

Key Responsibilities:

• Administrative Support: Provide high-level administrative support to Service Manager including managing calendars, scheduling meetings, and handling correspondence.
• Service Coordination: Coordinate and assist with overseeing service delivery, ensuring timely and efficient execution of tasks and projects.
• Documentation: Prepare and maintain accurate records, reports, and documentation related to services and executive activities.
• Project Management: Assist in planning and executing projects, tracking progress, and ensuring deadlines are met.
• Event Planning: Organise and coordinate company events, meetings, and conferences.

Experience:

Minimum of 3 years of experience in service coordination/executive assistant roles.

• Skills:
  • Strong organisational and multitasking abilities.
  • Excellent written and verbal communication skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Ability to work independently and as part of a team.
  • High level of discretion and confidentiality.

Job Summary

Please note that this position is temporary. Salary will be pro-rated for part-time and term-time hours.

Based at Oxgang Primary School, you will provide clerical support within the school.

Duties will include word processing, tasks associated with the maintenance of all school records in relation to pupils and staff, telephone, reception and reprographics duties, distribution of school mail, dealing with pupil enquiries and attending to welfare needs of pupils.

You must have experience of working within an office environment and good IT skills are essential. You should be able to work as part of a team and enjoy a variety of tasks within your remit.

PVG/Disclosure Scotland

The following criteria applies to all roles within East Dunbartonshire Council where PVG/Disclosure checks are essential criteria

Where the post you are applying for is considered Regulated Work under the Protection of Vulnerable Groups (Scotland) Act, 2007, successful candidates will be required to join the PVG Scheme, or undergo a PVG Scheme Update check, prior to confirmation of employment being made by East Dunbartonshire Council.

Please note, successful candidates will be expected to meet the cost of the relevant check which will be deducted from the successful candidate’s first salary payment.

In specific circumstances the payment could be deducted in instalments from an employee’s wages following commencement of employment. Approval in such circumstances will be made by HR Services Lead.

Should an employee leave in advance of the payment being deducted, the full amount will be deducted from the employee’s final salary.

The criteria outlined above will apply to existing employees of East Dunbartonshire Council who apply for roles for which a PVG/Disclosure check is required.

Charter of Commitment

The commitment by East Dunbartonshire Council to job applicants is as follows:

• Individuals will be treated in a polite, friendly and welcoming manner.

• Equalities monitoring will be conducted to ensure a fair and equitable process with screening being carried out to anonymise sensitive information such as age, gender and disability.

• The information that we receive will be treated in confidence and with discretion. Only the relevant HR representative/team and the relevant service will see the application form.

• We will encourage and welcome applications from applicants under the disability symbol. Where the essential criteria are met an interview will be offered to those applying under the disability symbol.

• We will be pleased to make any reasonable adjustments to ensure accessibility at the interview.

• We will advise you within reasonable time after the closing date if you have not met the interview criteria. (Normally within 4 weeks)

• We will advise you of meeting the criteria for interview normally within 3 weeks.

• We will advise you if you have been successful or unsuccessful at the interview stage as soon as practically possible.

Websites

East Dunbartonshire Council

Oxgang Primary

Proud member of the Disability Confident employer scheme

Please refer to job description, personal specification and trust values, for outline of skills, knowledge and experience required.

To act as point of contact for patients and their representatives who contact the modalities and specific areas within the imaging, phlebotomy, and ophthalmology To ensure that the electronic appointment work list is monitored and that all appointments are made within the specific waiting time requirements and that all relevant paperwork is correctly filed and To ensure that relevant patient data is recorded in a complete and confidential manner in accordance with Trust policy. The post holder will work closely with the service lead in their assigned Modality to ensure the smooth running of the service and to suggest and help implement any necessary.

We are looking for a dynamic and highly motivated individual to be part of our reception team at Charing Cross Hospital. You will need excellent communication and organisational skills and be able to work under pressure.

Reception is the first point of contact for patients, clinicians and other health professionals and therefore you will need the skills to deal with a wide range of issues and situations. This role requires a flexible approach to work and will involve evening and weekend working within contracted hours on a rotational basis.

Charing Cross Hospital offers a comprehensive range of procedures over all modalities with both clinical and research work being undertaken. As part of the first Academic Health Science Centre, our aim is to provide world-class healthcare to our patients through excellence in research, education and training.

Imperial College Healthcare NHS Trust comprises of five hospitals – Charing Cross, Hammersmith, St Mary’s, Queen Charlottes and Chelsea and the Western Eye Hospital – and integrating with Imperial College London, offers 50 clinical specialties and has one of the largest portfolios in the country.

Previous unsuccessful applicants within 6 months need not apply.
• The post holder will provide a comprehensive and efficient reception and, examinations booking service to patients attending the Imaging Department.
• To respond to and deal with a variety of often complex requests in a timely manner, whether by telephone, fax or in person.
• The post holder will ensure bookings do not breach the national waiting time standards and managing an efficient process of initial patient assessment for all Imaging request forms.
• The post holder will be expected to work independently and manage and prioritise their workload, liaising closely with the wider administration team in the Department.
• To work under the direction and supervision of the Reception Manager/MRI Modality Lead

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.



The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.


This advert closes on Sunday 6 Oct 2024

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. Come and be a part of the best NHS trust in England to work for, according to our staff* UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust *In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row. UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust. Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work. This vacancy has been advertised in accordance with the new NHS pay rate which will take effect from autumn 2024. Please note if your employment starts before the 24/25 pay scales are implemented you will be paid under the 23/24 pay scales and any backpay will be adjusted accordingly. Further information can be found at https://www.nhsemployers.org/articles/pay-scales-202425 This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.

An exciting opportunity has arisen for an enthusiastic and highly motivated administrative assistant to join the newly formed Camden Musculoskeletal Service administrative team who will support a Single Point of Access for referrals into Camden MSK.



The successful candidate will need to be able to demonstrate robust administrative skills including booking patients appointments and communicating with patients via letter, phone and email, as well as showing initiative, strong organisational skills with the ability to prioritise workloads, meet deadlines and have excellent IT and communication skills.
If you have excellent people skills and are a team player with the ability to adapt to various tasks according to service needs and an eye for detail, we would love to hear from you.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.


We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)

• National Hospital for Neurology and Neurosurgery

• Royal National ENT and Eastman Dental Hospitals

• University College Hospital Grafton Way Building

• Royal London Hospital for Integrated Medicine

• University College Hospital Macmillan Cancer Centre

• The Hospital for Tropical Diseases

• University College Hospital at Westmoreland Street


We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological,gastrointestinaland oral disease. It has world class support services including critical care, imaging, nuclearmedicineand pathology.


We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.


For the full Person Specification and more informationregardingthe main responsibilities of this role, please refer to the attached Job Description.


Come and bea part of the best NHS trust in England to work for, according to our staff*


UCLH top trust to work at in England – for the second year running! : University College London Hospitals NHS Foundation Trust


*In the most recentNHS staff surveyUCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the second year in a row.


UCLH top trust to work at in England – for the second yearrunning!University College London Hospitals NHS Foundation Trust.


Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.

This vacancy has been advertised in accordance with the new NHS pay rate which will take effect from autumn 2024. Please note if your employment starts before the 24/25 pay scales are implemented you will be paid under the 23/24 pay scales and any backpay will be adjusted accordingly. Further information can be found athttps://www.nhsemployers.org/articles/pay-scales-202425


This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.



This advert closes on Tuesday 1 Oct 2024

Proud member of the Disability Confident employer scheme

Key Responsibilities Patient Flow Management: Assist with the coordination and management of Patient Flow Manager to ensure timely and efficient patient & clinic movement through the system. Collaborate with nursing staff to optimise scheduling and reduce discrepancies. Kiosk Support and Promotion: Increase kiosk usage by guiding and educating patients on the use of self-service kiosks for check-ins, appointment scheduling, and other related services. Provide hands-on support to patients using the kiosks, ensuring a positive and seamless experience. Address any technical issues with kiosks, liaising with the IT department for prompt resolutions. Virtual Reception Services: Assist patients via virtual reception platforms, handling enquiries, managing appointments, and offering guidance on accessing online services. Maintain high standards of professionalism and patient care in all virtual interactions. Administrative Support: Provide comprehensive administrative assistance to the Outpatients department, including data entry, filing, and maintaining patient records. Respond to telephone and face-to-face queries with professionalism and courtesy, ensuring prompt resolution of patient concerns. Prepare and distribute correspondence, reports, and other documents as required by the department. Reception and Outcome Duties: Cover reception duties as required, managing patient check-ins, appointment bookings, and directing patients to the appropriate services. Support outcome processing by updating patient records, coordinating follow-up appointments, and ensuring accurate documentation of referrals. Administrative Support for Meetings: Organise and coordinate departmental meetings, including scheduling, preparing agendas, and distributing relevant materials. Take accurate minutes during meetings, ensuring that action points are clearly documented and followed up on. Assist in preparing presentations and reports for meetings as required. Diary Management: Manage the diaries of key operational individuals, scheduling meetings, appointments, and other engagements to optimise their time. Coordinate across departments to ensure that all relevant parties are informed and that schedules are aligned. Event Planning and Coordination: Arrange and coordinate departmental events, including training sessions, workshops, and team-building activities. Manage logistics for events, including venue booking, catering, and communication with participants

We are looking for a well-organised, motivated and flexible Administrative Officer to join the Business Resources Division of the Adult Social Care and Public Health (ASC&PH) Directorate.

This position will provide effective and efficient office and administrative support to Adult Social Services across Richmond and Wandsworth, ensuring the provision of supplies and services across the Directorate.

About the role

This position will report to the Business Support Manager (H&S, Resilience & Risk) and will undertake a variety of administrative tasks including ordering of office supplies on Integra, managing the shared mailboxes, the distribution of Personal Protective Equipment (PPE), processing of parking permits and business permit renewals and some Health & Safety related tasks.

This role requires proven administrative experience with good IT skills including knowledge of Microsoft Office packages.The post holder will need to have excellent communication skills, an eye for detail and an ability to manage competing priorities daily.This can be a fast-paced role and can provide the right candidate with a fantastic opportunity to take on new skills, knowledge and experiences which can help support further career development.

The posts offer an excellent opportunity to develop and gain desirable skills.

For an informal discussion and more information about the role please contact:

Tania Robinson, Business Support Manager (H&S, Resilience & Risk),t.robinson@richmondandwandsworth.gov.uk

To apply for this opportunity, please upload your current CV and provide a supporting statement detailing how your skills, knowledge and experience meet the job description and person specification within the Job Profile. This information will be used for shortlisting purposes.

Closing Date:Sunday 29th September 2024

Shortlisting Date:W/C Monday 30th September 2024

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone.We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know.

We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

We offer a wide range ofbenefitsdesigned to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.

What skills and experience we're looking for

We are looking to appoint a proactive and highly motivated Administrative Support Manager to join our outstanding administration team.

This is an exciting opportunity to lead a highly successful team and work in a supportive and collegiate environment. The successful candidate will have the passion and drive to provide exceptional administrative and strategic support across the whole school. Working as part of a busy administration support team you will need to have a proactive attitude to all tasks, consistently demonstrating initiative as well as a meticulous attention to detail.

You will also be expected to act as the Designated Lead First Aider within school.

What the school offers its staff

• One of the lowest teaching time contact ratios in London, demonstrating that we have chosen to invest in our staff
• An understanding that work-life balance is important, including a commitment to staff wellbeing in our School Improvement Plan
• In addition to making allowances for staff to have cover for family events, we are piloting a whole school approach to flexible working which will be rolled out across the school in September
• Home and Family weeks: termly non-meeting weeks throughout the year to support with reduced workload and staff wellbeing
• Beautiful school grounds, including staff terrace (in summer!)
• The possibility of flexible working contracts (37% of our staff are part-time)
• Regular wellbeing surveys and meetings; member of SLT with responsibility for staff wellbeing
• Employee Assistance: free 24-hour confidential counselling, help and information service
• Staff organised activities including a running club, yoga and Boxfit exercise sessions
• Cycle 2 work scheme
• Free on-site parking
• Lunch or breakfast provided on INSET days
• Free tea and coffee in the staff room
• Staff benefit from preferential admission criteria for their daughters

Commitment to safeguarding

Walthamstow School for Girls is committed to safeguarding and protecting the welfare of children and young people. The successful candidate will be required to undertake an Enhanced DBS Disclosure.

Children & Young People (CYP) – Single Point of Access (SPA)

Permanent Full Time Role - 37.5 hours per week

Based at Memorial Hospital or High Point House and other Trust sites

Flexible shifts to cover the SPA operational hours of 8:00am to
7:00pm (currently working to 5pm) , Monday to Friday.

May include some WFH (after training ) but subject to operational needs.

This post is within an Admin team providing a single point of access support for healthcare professionals, parents, carers and young people.

The Role is in a phone centre environment, as a team dealing with approx. 130 calls a day, whilst carrying out admin duties.

This is a varied role creating referrals, booking appointments, taking messages/dealing with queries, scanning documents, uploading them to the RIO system, sending out reports.

This is a very demanding role - you must have the focus and ability toswitchback and forthbetweentasks and excellent attention to detail is key.
• Liaise with parents, schools, G.P.s and other professionals with regard to administrative duties relevant to client care, for example, processing new referrals, arranging appointments.
• To provide reception duties - allowing secure access , preparing clinic rooms for use, maintaining records of key holders and alarm and door codes.
• To respond to incoming calls and emails and deal with enquiries. Record all messages accurately ensuring appropriate action is taken and messages passed to the relevant service /clinician.
• To open, sort and scan post and any relevant correspondence for SPA and SCS. Notify the relevant SCS service/clinician of new documents available to view on RIO.
• To scan/upload documents to RIO, using the Trust standards.
• To process new referrals and information, recording appropriate data onto RiO.
• To book appointments, clinics, meetings, and rooms as required for SCS.
• To book interpreter services as required.
• To produce clinic appointment letters, book rooms for group therapy and interpreter services as required.
• To contact service users with reminders for appointments as required.
• To despatch outgoing correspondence via post room, email or DOCMAN as appropriate.
• To input/update information on the database, ensuring quality of data and completeness.
• To check waiting list information and prioritise and action accordingly.
• To record contacts and actions on RIO according to local policies.

Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children’s centres, schools and people’s homes.

We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary’s Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.

Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
• We’re Kind
• We’re
• We Listen
• We Care

To be the first point of contact for service users via Generic Mail and Call centre.

To be part of the administrative service to the SCS and CAMHS including management of referrals and booking appointments together with related administration.

To follow up DNAs, outstanding review appointments and unanswered 14 day letters.

Successful candidates will demonstrate:
• Sound knowledge of Patient database system such as RIO, PIMMS
• Microsoft Office
• Good communication and Telephone skills
• Ability to cope under pressure
• Ability to communicate effectively both orally and in writing
• Ability to work without direct supervision using own initiative, ensuring productivity is high and targets are met in line with service objectives
• Good time management skills and reliability
• Ability to organise and prioritise workload effectively
• Ability to work effectively as part of a team
• Ability to empathise and deal tactfully with families, service users and colleagues
• Sound understanding of confidentiality and its relation to health care delivery
• Ability to work flexibly and be responsible to changing demands and frequent interruptions

To record contacts and actions on RIO according to local policies.

To process discharged files ensuring accurate inputting of information to the required electronic record systems to facilitate efficient retrieval of files and following Trust policy.

To assist bank or administration support staff in undertaking duties within the team as directed by Admin Team Lead. To support staff in learning office and reception processes and protocols.

To assist with the caseload administration for SCS clinicians and therapists in the community.

To prepare information for example, client reports, letters, hard copy records/reports for clinics, in line with local policies and procedures.

To assist in processing Data Protection and Subject Access enquiries, e.g. photocopying files, at the request of the Admin Team Lead and task co-ordinator, to ensure that all necessary information is provided in an efficient and timely manner.

To collate, photocopy and distribute reports and other relevant information to parents and professionals, for example, education staff, G.P.s, internal/external agencies following local policies and procedures, ensuring that the appropriate parental consent has been received.

To despatch outgoing correspondence via post room, email or DOCMAN as appropriate.

To maintain log of specialist clinical equipment, logging issue and return and tracking and actioning schedule of maintenance and testing of the equipment as appropriate to the location.

To maintain a log of equipment held by SPA and loaned to service teams e.g. projectors.

To issue and record on RIO any non returnable equipment and supplies to service users as approved by SCS therapists/clinicians e.g. hearing aid batteries.

To participate in the organisation and coordination of study days or training (including collating request forms).

To gather data as requested, for example, activity data and statistics, providing punctual and accurate information following departmental and local trust guidelines as required on a weekly, monthly and quarterly basis.

To attend courses and statutory training as identified through supervision and PDR.

To pursue personal development of skills and knowledge necessary for the effective performance and development of the role.

To work as part of a team and to undertake office or reception duties in the absence of other members of the admin team.

To book venues for meetings and organise refreshments as requested.

To take/type minutes of team meetings and distribute information to team members as requested.

To undertake copy typing and formatting duties to include reports containing terminology relating to therapies, letters, memos and service documents and PPDRs as required.

To distribute reports, letters, memos, payslips and service documents as required.

To request and fulfil stationery orders for supplies for SPA and SCS staff business use.

To photocopy, send faxes and laminate materials.

To maintain a supply of handouts and leaflets issued to service users e.g. audiogram forms, dietitian pre-assessment food diaries, parental consent forms, service questionnaires, maps, follow up appointment cards, complement slips and all services leaflets.

To manage own workload, time management and transport needs in line with Trust, departmental and line manager guidelines and demonstrates an ability to prioritise tasks.

To handle complaints (if first point of contact) in line with local policies and procedures and to escalate appropriately if they cannot be resolved at first point of contact.

To support the Admin Team Lead to maintain records of sickness absence (e.g. recording absence notifications in spreadsheet and emailing appropriate line manager/supervisor).


This advert closes on Thursday 19 Sep 2024

Proud member of the Disability Confident employer scheme

To provide a timely, efficient, comprehensive and confidential secretarial and administrative service. To provide cross cover with the Management Assistant/P.A to the ED Clinical Director and ED Consultants. To provide support relating to Clinical Governance Incidents received in the ED and submit outcomes to the Clinical Lead and ED Data Manager. To work with the Senior Team to help ensure risk management processes are in place and up to date. To process / draft correspondence as required. Check all typing for accuracy, spelling and grammar. Liaise with Trust Risk Management advisors where necessary (ED Matrons and Head of Nursing Development, Patient Safety Manager, Clinical Governance Manager, PALS and Legal Teams) To close a specific group of clinical incidents on the Management Incident Safeguarding System. To provide General secretarial and administrative support including: Typing of documents, updating spreadsheets/documents, investigations, complaints, supporting the recruitment process for nursing staff, supporting the process for nurse starters and leavers, general staff correspondence including disciplinary and performance management and sickness management reports.